The Mydex Service in the Local Authority Context

David Alexander / David BrewerMydex Data Services

Community Interest CompanyInteroperable Open Trust Framework

2nd July 2013Innovation Warehouse, London

Your data, your way

Your data, your way

Mydex helps Local Government meet key needs and drivers

Improving key service areas and outcomes● Adult Social Care● Highways and Transport● Childrens Services● Education● Revenues and Benefits● Housing● Planning● Community engagement

Key cost savings and Improvement areas● Streamlining customer

journeys● Front office engagement● Cross boundary data

sharing with consent● Compliance● Demand Management● Service delivery and back

office process● New delivery models

""We are now in the territory where organisations have got to secure cross agency solutions.... otherwise we all end up as a pale diminished apparitions of

our current selves"

"The savings so far have been relatively straightforward to achieve. The issue is the further significant cuts that will impact front line services and require

consideration of different service models and levels of provision"

"We struggle to identify where we go next, we have a public that will understandably balk at any fee increases and we are stretched thin by previous

savings"

Service delivery will need to be realigned to affordability with new models encouraging greater self service and independence"

Your data, your way

Chief Executives and Leaders see the rising challenges

clearly.....

(pwc: The local state we’re in 2013 report)

Your data, your way

Why Mydex is different and a platform for Trust● We are an asset locked UK social enterprise formed in 2007● Our mission is to empower individuals to manage their lives more

effectively through convenient, trustworthy access and control of their personal data and identities and how they are used by them and others

● We reinvest 65% of any profits in our social purpose● Education to support our social purpose● Platform Development

● We are a trust framework and open platform● Trusted Digital Identity and Personal Data Store● Secure sharing of personal data via RESTful API

● We are live, we are free to Individuals● We are ISO27001 certified company and service

When two or more interact they share common needs

TrustProof

Save time

Save m

oney

Get things done

Clarity

Convenience

Protection Freedom

ControlValue

Your data, your way

Data

For everybody to win you have to address all

needs for all participants

Your data, your way

Mydex has built an open platform that

makes that possible, today

Your data, your way

Your data, your way

We do not provide any of the services above the line, Our focus is the platform that makes it all possible

The Mydex Platform – its open, its simpleWe sell connections to the platform to organisations

We provide people with a Personal Data Store and digital identity for free

We can make a % on financial transactions across the platform

Applications Consulting

BPO / BPM Integration BPR

Trusted Advisor

Your data, your way

Relying PartiesAttribute ProvidersAttribute Verifiers

The Mydex Trust Framework is open to allPolicymakers

Mydex Charter | Terms for Members | Terms for ConnectionsData Sharing Agreement | ISO27001 | tScheme

Trust FrameworkProvider and platform

Mydex MembersPersonal Data Services

ApplicationService Providers

Unique Secure Encrypted Connections

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HTTPSRESTful APIjson/xml/yaml

api keyConID

UID

Platform essentials - any device, any OS, any Language - Standards based API

Each PDS is individual and uniquely

encrypted by the individual

All built using open source components

Mydex has no data rights and no access to an

individual's dataheld in their PDS

all access controlled by individual

Your data, your way

Your data, your way

We enable organisations with....● Secure two way digital data / letterbox

○ Consent driven / standard data sharing agreement● Platform for attribute exchange

○ provider / verifier / relying party● Identity Services

○ Registration / Federation / SSO / Assurance● Application Platform

○ streamlined customer journeys○ rapid deployment○ data management and distribution

Your data, your way

Your data, your way

OIX AlphaAttribute

Exchange

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We enable Apps developers by....● Reducing Risks and Costs

○ Application development and delivery○ Data Storage and Security○ Built in data protection and privacy○ Low cost deployment

● Providing access to richer datasets○ Permissioned consent for use○ Trusted Identity and verified attributes○ Ability to extend schema’s to meet specific needs

● Providing open environment ○ Easy access via stable standards based API○ Clear documentation○ Sandbox to test concepts and ideas

CollateCurateCombineAnalyseShare

Your data, your way

Identities

Transactions

Certificates

Relationships

Demographics

Preferences

Contacts

Intentions

Agreements

We enable individuals to.....

Your data, your way

Your data, your way

Relationships

PermissionsConsent

Social Stream

EmploymentEducation

Contracts

Transaction Activity

Credentials Management

Energy ConsumptionFinancial ActivityCall HistoryBrowsing History

IdentityStatus / RightsEvidence / Proofs of ClaimsUsernames / Passwords

Views / opinionsLikes / dislikesInformal Relationships / ConnectionsInterests

Universal CreditsEnergy Tariff

Tenancy AgreementMobile Phone

CarerParent

Social WorkerChild

PartnerAddress Book

EmployersSchemes

AttendanceWork

ExperienceJob Searches

Education

Health / Social Care RecordsTransactionsEvidence / Proofs of ClaimRelationshipsPower of Attorney

Your data, your way

Your data, your way

Your data, your way

Identity and verified data and proofs of claim move seamlessly between participants across the platform

www.mydex.org

I am entitled to low energy tariff

Your are on UC

You have a blue badge

Verified Address

Attended

I have a blue badge

Has m

obile

Proofs of claimdelivered via digital

certificatesIndividual gives consent for data

sharing

I have a trusted

Identity

I have a trusted Identity

Your data, your way

This is inevitable evolution

WEF Personal Data the new asset class

The Business Model

David BrewerMydex Data Services

Community Interest CompanyInteroperable Open Trust Framework

2nd July 2013Innovation Warehouse, London

Your data, your way

Your data, your way

So who pays for it?

Your data, your way

Individuals get their Mydex ID and PDS for free as it drives adoption via their service providers● Convenience and ease of use

● Easy access to data, information and services● Little or no data entry, by product of daily living● Simplify administration / seamless access to services● Delivery of rich evidence and proofs of claims

● Apps and Tools that ● Save them time● Provide Insight and understanding● Keep them safe● Help change behaviours

● Trusted Digital Identity

Your data, your way

Organisations pay: - because it is an easy ROI for themMeasures● Cost savings

● Print and Postage● Data management ● Front line service centres● Systems Development /

Integration● End to end transaction

execution● Compliance

● Risk reductions● Improved Compliance● Improved Data Quality● Reduced Data sparsity● Improved Customer satisfaction● Improved retention

Transactions Impacted● Benefits payments● Council tax Collections● Housing and Road Maintenance● Blue Badge applications● Free school meals● Data sharing in adult, child and

family care situations● Call Centre traffic● Face to Face traffic● Inbound communications● Outbound communications● Identity Verification Services

Your data, your way

Simple economics of a Mydex personal data store and trusted identity services

● 4p a year vs. 40p a letter● 45% to 76% reduction in transaction costs● Reduced fraud and error● Protects consumers● Opens up new value chains and channels● Full compliance Data Protection regulations● Digital by default becomes a reality for all● Data portability becomes low cost for all

Your data, your way

An example project WCC Self Directed Care project

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Streamlined user journeys this is the initial step

Integration to multiple back end systems via Mydex platform

Consent based data sharing

Additional services added

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Mydex and the WCC Alpha - Aims● Technical Proving

○ do all the components fit together○ understand and remove any technical barriers to end to end journey

● User Experience testing○ Can we uplift an individuals LOA to allow high value transactions in a

Local Authority○ Can a Central Gov ID be reused in a Local Government context○ How do users feel about these journeys

Your data, your way

Mydex and the WCC Alpha ● Progress

○ Mydex IDP Service developed and deployed into High Availability environment

○ Mydex IDP Service to GDS Hub connection in final testing○ Mydex IDP Service registration user journeys being deployed as an in

platform Application for final testing

● User Experience testing○ Potential testing of end to end to be held on 9th July or shortly

afterwards○ taking on board learning from GDS user journey testing and feedback

from early verizon testing

● Next Steps○ Complete technical END TO END testing and undertake UX testing and

prepare feedback reports

Your data, your way

Benefits for all - Summary● Trusted Identity is a by product of attribute

exchange between individuals and organisations● Innovation comes from equipping the individual to

be an active participant● Cost savings and risk reductions occur directly as a

by product enabling consent based data sharing between individuals and organisations

● Streamlined processes improve experience, save time and reduce cost and improve engagement

● Personal Data Services improve outcomes and act as an economic accelerator for all

Slides are available on slideshare

http://www.slideshare.net/mydexcic/oix-local-government-mydex-platform-overview-2nd-july-2013

Your data, your way