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Online Reputation Management:
The Dark Side of Social Media
Brian WallaceNowSourcing, Inc.
Background
• 15 years in IT/Web/Marketing• Established NowSourcing in 2005• ORM to the rich and famous
Clients
Intro
• What is ORM?• Being Proactive• HR / Hiring• When things get ugly
What is ORM?
• Protection• Company• Brand• Key men
• Your name is everything.
• Google Yourself• Claim all Social Profiles • Domain Names• “Sucks”
Be Proactive
Claim Profiles
…or someone else will
• Google Alerts• Trackur• Twitter Search• RSS Reader
Alerts and Tracking
Twitter Search
• Boolean is your friend - AND OR NOT NEAR
Trackur
HR / Job Application Process• 78% check search engines
• 63% check social media sites
• 8% fired for abusing social media
• What will they find in your profile?
• Lesson: Don’t be stupid.
If All Else Fails
If All Else Fails
…and After the Fail
• Give Google and Humans a Better Story
• Hire an ORM company• Lawyer Up• Pay ‘Em Off• Infographics
150,000+ Pageviews25,000 Pins – Pinterest2,000 Facebook Likes40,000 Stumbles2,400 RetweetsFeatured in:National Geographic
300,000+ Pageviews1 million+ total reach18-35 market126,000 Stumbles500 RetweetsFeatured in:
•Wall Street Journal•Yahoo•Mashable•Boston Globe
• The Bad
• The Ugly
• The Unmentionable
Petrol Station
• September 11th anniversary• Local Business• Yelp
• What could go wrong?
McDonald’s
• Big brand• Try out promoted Tweets• Tell the story behind our brand and
farmers• Use Hashtags. Those are cool, right?
• What could go wrong?
#MCDStories
Don’t Tweet Your Internal Monologue
Fedex sent email to Board of Directors
Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work.
Chinese Spies: Hax ur Internets
• Head of NATO, U.S. Navy Admiral James Stavridis
• People are not what they seem
Facebook Responds
Interactive Session
Sources• http://theundercoverrecruiter.com/content/infographic-ho
w-protect-your-online-personal-brand-and-reputation• http://bbb.org/top-online-scams/ • http://nowsourcing.com/blog/wp-content/uploads/
2012/01/louisville-painter.html• http://zdnet.com/blog/facebook/chinese-spies-used-fake-
facebook-profile-to-friend-nato-officials/10389• http://trackur.com• http://flickr.com/photos/blakeimeson/2743011812/ • www.forbes.com/sites/kashmirhill/2012/01/24/
mcdstories-when-a-hashtag-becomes-a-bashtag/• http://ohinternet.com/Facepalm