Program final

2013

Black Hawk, Colorado

Table of Contents Sponsors........................................................................................................................... 2

Agenda ........................................................................................................................ 4 -‐ 5

Larry Zogby: Reception Magic Show ............................................................................... 6

Dan Seidman: Sales ......................................................................................................... 7

Ultimate Objection Handling Tool........................................................................10 -‐ 24

Bruce Ross: Branding ..................................................................................................... 26

Agility Recovery: Disaster Prevention & Mitigation ..................................................... 28

Sample Planning Tool ...........................................................................................30 -‐ 31

Bruce Davisson: Driver Safety ....................................................................................... 32

Dominick Simone: IC Classification ............................................................................... 34

Beth Arnold: Health Incentives ..................................................................................... 36

Pam Kotynski: Diagnostic & Reference Labs................................................................. 38

Alex Halsey: Pathology Labs .......................................................................................... 40

Keith Cunningham: HIPAA ............................................................................................. 42

Richard Iyrie: Pharmaceutical Specialty Infusion ......................................................... 44

Carl Bennett: Nuclear Medicine .................................................................................... 46

Ken Arnold: Specimen Integrity & Exposure Control.................................................... 48

Conference Menu .......................................................................................................... 50

AGENDA for Wednesday, June 26, 2013

4-6pm Vendor Set-Up, Registration check-in

6-8pm Reception: Southwest Dinner Buffet & Open Cash Bar

Featuring Illusionist, Larry Zogby

AGENDA for Thursday, June 27, 2013

8:00am Ameristar Breakfast Buffet

9:00 – Noon Keynote Speaker

Dan Seidman,

12:00pm Cold Deli Lunch Buffet

1:00 - 1:50pm Branding Your Company

Bruce Ross

1:55 – 2:45pm Disaster Mitigation

Scott Smith & Michael Schreiner, Agility Recovery

2:50 – 3:35pm Driver Safety

Bruce Davisson, Center for Transportation Safety

3:35 – 3:50pm Mid-Afternoon Break (coffee, tea, soda, cookies)

3:55 – 4:40pm Employee v. IC Classification

Dominick Simone, Subcontracting Concept, LLC

4:45 – 5:30pm Health Incentives for Employees and IC’s

Beth Arnold

5:30 – 6:00pm Break before Dinner

6:00 – 6:30pm Open Cash Bar, Networking Opportunity

6:30 – 7:30pm “Campfire” Dinner Buffet

7:30 – 8:30pm Sales & Marketing Social Hour (Hosted Bar)

Ken Arnold with Dan Seidman & Bruce Ross

AGENDA for Friday, June 28, 2013

8:00am Ameristar Breakfast Buffet

8:50 – 9:35am Diagnostic Lab Speaker

Pam Kotynski

9:40 – 10:25am Pathology Lab & Logistics Manager Speaker

Alex Halsey, Strata Pathology

10:30 – 12:00am HIPAA/HiTech

Keith Carrington, CHPSE CRC Compliance

12:00pm Lunch Buffet

1:00 - 1:50pm Pharmaceutical & Home Health

Richard Iryie, Amerita Specialty Infusion

1:55 - 2:45pm Nuclear Medicine

Carl Bennett, Transportation Resource Partners, LLC

2:55 - 3:45pm Specimen Integrity & Exposure Control

Ken Arnold, Integrity Medical Courier Training

3:45 – 4:00pm Lunch Buffet Mid-Afternoon Break (coffee, tea, soda, cookies)

4:00 – 5:00pm Roundtable (all speakers from Friday session)

5:15pm – Free Shuttle to Denver International Airport & Days Inn at DIA

5:00 – 6:30pm Vendor take down

917.418.7105 Visit Larry online at www.LarryZogby.com or email

Larry Zogby’s innovative, world class

sleight of hand illusions were

unforgettable, and so was his brilliant,

energetic wit.

He created fast-paced magical moments

that left us captivated – the whole evening

was highly entertaining!”

He’ll E l E c t r i f y y o u ~ w i t h ~

c l o s E u p M a g i c Larry Zogby

Larry's passion for dazzling an audience has grown over the past 30 years, and in his quest for perfection he has mastered the art of Close Up Magic.

A gifted and charismatic storyteller, Larry excels at keeping his audience's attention while he flawlessly presents his baffling magic tricks right under their noses. Larry weaves hilarious candor with his performance and energizes and engages all in attendance, connecting the audience through laughter and amazement. In his journey to entertain, Larry draws inspiration from gifted illusionists David Copperfield, Lance Burton, Joseph Gabriel, Siegfried & Roy, and Johnny Thompson as well as gifted performers like Frank Sinatra and Michael Jackson.

Born and raised in the Bay Ridge neighborhood of Brooklyn, NY, Larry Zogby caught the magic bug at age 12. By the age of 16 he was performing at private par ties, churches, and hospitals. While working his way through college as a waiter, he used these close up opportunities to hone his craft at his tables and developed his very own brand of Close Up Magic, blending masterful sleight of hand illusions along with lightning fast presentation and a delightful twist of humor.

Larry was able to use his passion and determination for magic along with his quick wit that he practiced in these early performances to bring him a lot of success in his professional life as President and CEO of RDS Delivery Service, a thriving NYC uniformed courier company.

Larry has delighted thousands of audiences with his Close Up Magic, including such celebrities as Cher, The NY Mets, Chaz Palminteri, Darryl Strawberry, Regis Philbin, Andy Warhol and F. Murray Abram.

THE ULTIMATE OBJECTION- HANDLING TOOL

2013 Medical Transportation Summit

Dan [email protected]

Keepers!

© 2013 Dan Seidman of GOT INFLUENCE? [email protected]

What is important to you about this sales

training?

Professionally:

Personally:

THE ULTIMATE OBJECTION-HANDLING TOOL Let’s list our toughest objections:

Top 4 Objections #1

(list 3 different ways)

Top 4 Objections #2


Top 4 Objections #3


Top 4 Objections #4


OBJECTION-HANDLING

Objections #1 BRAINSTORM!

OBJECTION-HANDLING

Technique #2

BREAK DOWN AMBIGUOUS WORDS


Technique #3 RESPOND

USING GAIN or PAIN

1. A friend describes a new business idea, you immediately:

A. Point out some concerns he should address.

B. Say “Great! Go for it!”

2. You ask your spouse about buying a new car, he/she responds:

A. Well, there are a lot of 0% finance options, let’s check them out.

B. I’m not sure, we’re talking about $30,000.

3. You get the decision-maker on the phone and say, “We can reduce your print costs by 22% within 60 days.” He/she replies:

A. That’s sounds impressive, how do you do that?

B. We’re not spending money on anything new right now.

Which answer is TO and which is AWAY?

How did you answer each?

So what is your tendency, TO or AWAY?


PHRASES TO USE WITH GAIN BUYERS

Corporate • Increased revenue, market share, or marketplace status • Excitement, hope about the company’s future (perhaps

reflected in stock price increase) • Happy shareholders • Delighted customers • Sending a confident, upbeat message to customers and/or employees • Complete trust in a company’s offerings and products

Individual • Great advancement opportunity with outstanding career path potential • Increase in income potential • Personal prestige and respect • Corporate confidence in person’s abilities • Efficient and effective work processes that reduce workload and offer

more time with the family (i.e., better, more frequent vacations) • Ability to quickly close business and earn more money • Individual and family is happy with job and career

PHRASES TO USE WITH PAIN BUYERS

Corporate • Irrecoverable or squandered revenue, market share, or marketplace status • Fear about the company’s future • Angry shareholders • Embarrassment to customers • Sending a bad or wrong message to customers and/or employees • Mistrust of a company’s offerings and products

Individual • Ruined advancement opportunity or obstruction of career path • Reduced or lost income potential • Loss of personal prestige • Corporate doubt about abilities • Inefficient work processes that increase workload and steal time from

family • Wasted efforts to close business or build business • Family frustration over work issues


GAIN VS. PAIN People (Buyers!) are motivated to make decisions based on whether they can attain goals, benefits, good things (GAIN) or to avoid problems, trouble, negative consequences (PAIN).

WHAT’S IMPORTANT TO YOU ABOUT X?

X means

(the buyer’s criteria or need – your product or service)

Examples of question to identify GAIN or PAIN:

What’s important to you about a car?

What’s important to you about this software decision?

What’s important to you about a recruiter?


Write your question here:

Fill in these boxes to list both GAIN and PAIN comments you can make to acknowledge and support your buyers “dialect.”


THE ULTIMATE OBJECTION-HANDLING TOOL

Wrap-up with some rules for responding to resistance

1. Do not get defensive and

try to sell harder

2. Don’t overdo enthusiasm

3. Do respond by agreeing with

their thinking

4. Do stay positive, upbeat and serious

5. Be prepared with 3 or 5 or 6

responses to each objection


Top 10 Pieces of the Sales Puzzle

1. Rapport

2. Prospecting

3. Opening the First Meeting

4. Qualifying & Disqualifying Prospects

5. Questioning

6. Listening

7. Objections

8. Pain vs. Gain Selling

9. Closing

10. Debriefing the Call

© 2013 Dan Seidman of GOT

Accountability My Commitment to Putting this Training Experience into Practice

When – EXACTLY – will I begin to apply this to my sales life?

Who will hold me accountable to using these potent practices?

When will I teach each of these 3 key ideas to another sales professional?

Who is that sales pro?

Things that set us apart… Submitted by Kathy McNamara, VP of Marketing/Corporate Training, Reliable Delivery, Romulus, MI

At 11:10 p.m. on Thursday, September 6, Dispatch contacted our Grand Rapids office about a job

requiring a driver to go from the blood bank to St. Joseph, which was 87 miles away. The blood

needed to get to the hospital as soon as possible for a patient involved in a major trauma. At 11:29 p.m.

the package was passed off to our driver, 1079 Terry.

Terry exemplifies all of our core values: Customer First, Excellence, Empowering, Walk the Talk,

Integrity, and Innovation. When he got the package, he contacted 911 to let them know he was making

an emergency blood run and asked that they relay the message down the line. Because of his quick

thinking, Terry never got pulled over. In fact, Troopers flashed their lights as Terry passed them in

acknowledgement.

When he was 20 minutes away, Terry called

his contact at the hospital, followed her

instructions and handed off the package in the

parking lot in less than 90-minutes from the

time of the initial request! She told him that

they didn’t expect the delivery for another hour

and thanked him for his quick action that day

that helped save lives.

Terry cares and he is a great representative of

what we stand for at Reliable. Thank you,

Terry, for your quick, innovative thinking, and

for always doing whatever it takes including

safety first!

Bruce Ross is the President of ExpressAir and

has been in the expedited package delivery industry for over twenty-five years. He has experience in ground delivery, warehousing, 3PL, medical and has integrated those into his niche market of air cargo distinguishing ExpressAir as a unique and innovative company.

He holds an advanced degree in Global Logistics from CSULB and has been on the Advisory Board for Courier Magazine for over twelve years. He has written numerous articles on marketing, branding and employee relations as well as appearing as a guest speaker on these subjects at many national transportation conventions.

Bruce received accolades at a previous convention and was rated as the best session during that conference for his presentation on “Marketing Your Brand.” His knowledge on the basics of differentiating your company from your competition through brand identification coupled with the latest, most successful growth plan being used by Fortune 500 companies called “Cause Marketing,” is sure to breathe new life into your business.

Speaker: Bruce Ross ~ The Importance of Branding

NOTES

Scott Smith &

Michael Schreiner

At Agility, we believe every business – regardless of size – should have access to disaster recovery and business continuity services that are simple, affordable and easy to use.

Our History

Agility was founded in 1989 as GE Capital IT Solutions Disaster Recovery Services. While under the GE umbrella, the disaster recovery company followed the standard disaster recovery and business continuity model: providing highly-technical, data-driven, complex and expensive recovery solutions to Fortune 5000 companies.

In 2001, Agility made a change

Inspired by new leadership, Agility took a hard look at the disaster recovery and business continuity industries. Management realized the company could reverse the traditional business continuity model and provide onsite, mobile recovery solutions for all businesses, regardless of size – and for a fraction of the cost.

A revolution in the making

To handle the traditional issues of scale, cost and complexity, we developed an innovative membership model called ReadySuite. Through this model, Agility is able to provide access to its recovery network for a minimum monthly fee. This recovery solution works for all businesses and includes everything needed to get back up and running and reconnected to employees, clients, partners and more.

Agility Recovery Solutions is dedicated to creating and delivering innovative business continuity solutions that challenge the traditional industry barriers of scale, cost and complexity. As such, we provide comprehensive, packaged recovery solutions and testing options to businesses across the United States and Canada.

Our mission is to keep you connected to your customers, vendors, employees and community - no matter what.

Headquartered in Charlotte, N.C. with distribution centers in Atlanta, GA, Phoenix, AZ and Toronto, Ont., Agility maintains $35 million of technology assets. In addition, Agility has direct access to over $100 million of additional equipment across North America through priority relationships with some of the world’s most-respected organizations.

Our success rate is 100 percent and we will do whatever it takes to keep it there.

Speaker: Agility Recovery – Disaster Preparedness

NOTES

Be Informed. Make a Plan. Get a Kit.

1. Be informed about the different types of emergencies that can happen in your area and their appropriate responses. Learn about the hazards that may strike your community, the risks you face from these hazards and your community’s plans for warning and evacuation. You can obtain this information by visiting http://www.ready.gov/be-informed. 2. Create a family emergency plan Your family may not be together when an emergency happens, so it is important to plan in advance. Think about how you will contact one another, how you will get back together, and what you will do in different situations. You can download a family emergency plan template from by visiting http://www.ready.gov/make-a-plan. 3. Put together an emergency supply kit You may need to survive on your own after an emergency. This means having your own food, water and other supplies in sufficient quantity to last for at least three days. Local officials and relief workers will be on the scene after a disaster, but they cannot reach everyone immediately. You could get help in hours, or it might take days. In addition, basic services such as electricity, gas, water, sewage treatment, and telephones may be cut off for days, or even a week or longer. To find a complete checklist of the supplies your household may need in the event of an emergency, visit http://www.ready.gov/build-a-kit. 4. Get involved in emergency preparedness Visit www.CitizenCorps.gov to find local Citizen Corps Councils, USAonWatch (Neighborhood Watch) groups, Community Emergency Response Teams (CERT), Fire Corps programs, Volunteers in Police Service (VIPS) programs, and Medical Reserve Corps (MRC) units. Ask them what you can do to prepare yourself and your community for disasters and how to get involved locally. Contact local chapters of the American Red Cross and National Voluntary Organizations Active in Disaster for local disaster preparedness and response service opportunities.

Business Continuity Plan

Policy and Organizational Statements Identify the goals and objectives for the emergency response plan. Define what your emergency response team is expected to do during an emergency (e.g., evacuate employees and visitors, provide first aid, etc.) Identify any regulations covered by your plan (e.g., OSHA, fire code, etc.) Business Continuity Organization Define the roles and responsibilities for team members. Identify the lines of authority, succession of management, and delegation of authority. Address interaction with external organizations including contractors and vendors. Business Impact Analysis •Insert results of Business Impact Analysis •Identify Recovery Time Objectives for business processes and information technology •Identify Recovery Point Objective for data restoration Business Continuity Strategies & Requirements •Insert detailed procedures, resource requirements, and logistics for execution of all recovery strategies •Insert detailed procedures, resource requirements, and logistics for relocation to alternate worksites •Insert detailed procedures, resource requirements, and data restoration plan for the recovery of information technology (networks and required connectivity, servers, desktop/laptops, wireless devices, applications, and data) Manual Workarounds • Document all forms and resource requirements for all manual workarounds Incident Management Define procedures: • Incident detection and reporting • Alerting and notifications • Business continuity plan activation • Emergency operations center activation • Damage assessment (coordination with emergency response plan) and situation analysis • Development and approval of an incident action plan Training, Testing & Exercising • Training curriculum for business continuity team members • Testing schedule, procedures, and forms for business recovery strategies and information technology recovery strategies • Orientation, tabletop, and full-scale exercises Program Maintenance and Improvement • Schedule, triggers, and assignments for the periodic review of the business continuity and IT disaster recovery plan • Details of corrective action program to address deficiencies

References to Related Policies & Procedures • Emergency Response Plan • Information Technology Disaster Recovery Plan (if not included in the business continuity plan) • Crisis Communications Plan • Employee Assistance Plan

Bruce Davisson is a former Colonel with the Colorado State Patrol and one of 20 instructors with the Center for Transportation Safety (CTS).

As we all know, vehicles are a "necessary evil" in the delivery business and the largest manageable risk that most businesses face. Whether your company delivers packages, mail, beverages, or potato chips, your drivers face dangerous driving situations every day, including narrow alleys, interstates at rush hour, crowded shopping centers, neighborhoods, and more. The situations become even worse when the computers, cell phones, and radios your drivers need to interface with the clients and schedule their routes and deliveries become serious distractions to their safety. The Center for Transportation Safety works with your drivers to help them balance their responsibilities and focus on safety. Let us help you build a good foundation of safe driving habits in your drivers. Too often in the delivery business, you need drivers and you need them now. But how do you really know if the person you just hired is any good? CTS can evaluate your drivers quickly, helping you weed out the bad drivers, strengthen the marginal drivers, and confirm the good drivers. We also provide periodic safety topics and/or simulations to help invigorate your safety meetings and bring an outside perspective to your operations.

CTS is a nationwide leader in training drivers of all types of vehicles to drive safely and competently behind the wheel. Our services help your organization reduce risk and enhance safety in the workplace.

• Customized approach. CTS experts help you determine the right combination of training courses and methods for your drivers, including classroom, simulator, behind-the-wheel and mobile training.

• Expert instructors. CTS’ professional instructors are certified in National Safety Council Defensive Driving.

• Online reporting. In addition to personalized driver safety training, CTS provides Web-enabled progress reporting that allows you to see how your drivers are doing.

CTS offers highly customizable programs that include training for drivers of cars and light trucks, police and rescue vehicles, delivery vehicles, straight trucks, tractor trailers, specialty tractor-trailers and forklifts. Its program offerings, delivered by professional instructors certified in National Safety Council Defensive Driving, include classroom, simulator, behind-the-wheel and mobile training.

We make it easy to provide this training to your drivers – we can bring our course on site to your location(s).

Speaker: Bruce Davisson ~ Center for Transportation Safety

NOTES

Dominick Simone

Experienced Transportation/Logistics Executive with expertise in Scheduled Routed Courier operations, Distribution Operations, Risk Management, and Fleet Administration.

Prior to joining SCI in a Business Development and Consulting role, Dominick has held the following positions in the Transportation industry:

Vice President-Region Manager at CD&L responsible for overall operations with revenues of 50 million dollars annually in the Central Atlantic Region. Successfully led team in restructuring operations model with over 400 company vehicles and employee couriers to the independent contractor courier model.

While at Dynamex as Vice President-Engineering Group was responsible for the centralized Industrial Engineering team which provided optimized routing solutions to the National Operations teams and to the Business Development group for new business opportunities.

As Vice President at AEX Group involved in a number of Operations, Recruiting, Business Development and Risk Management roles including representing the company at Lloyds of London for their Cargo Insurance program renewal.

A diverse early career in the Transportation Industry includes positions as Courier, Dispatcher, Fleet Administrator, Insurance Manager and Director of Operations.

SCI is the leading third party administrator for owner operators in the transportation and logistics in industry. Since 1995, SCI has ensured owner operator's payments are processed accurately and efficiently and provided access to the most cost-effective products available in the industry.

Email: [email protected]

Phone: 201-481-0423

Speaker: Dominick Simone ~ Subcontracting Concepts, LLC

NOTES

Beth Arnold holds a B.S. in Health Science and specializes in writing Health Incentive plans for small businesses. Maximize productivity and morale among your workforce by implementing Health Incentives, even if you don’t need to pay for an employee health plan. Why? For every $1 spent on health and wellness, companies save $3-$15 lost to low morale and productivity. (source: heart.org)

NOTES

This?

Or this?

You Choose

Pam

Kotynski

Pam graduated from Eastern Kentucky University with a bachelor degree in Microbiology and a bachelor degree in Medical Technology. She completed her Master’s degree at the University of Phoenix in Healthcare Administration.

Pam has a working background in reference, ambulatory, and hospital laboratories. She has held a number of roles in the laboratory field. She started as a generalist, became a lead, then a supervisor, and is now currently a manager at TriHealth Laboratories in Cincinnati, Ohio. Her expertise in the Medical Technology field includes support services, Point-of-Care testing, compliance, QA, safety, leadership, project management, capital and financial budgets. She serves on advisory committees to improve safety and quality of patient services as well as student advisory committees to welcome the next generation of lab professionals. She has acted as a consultant for laboratory collection equipment and point of care testing devices.

She implemented and expanded the Point of Care testing program at Bethesda North Hospital. Pam has designed several major laboratory areas including automation lines and decentralized drawsites. She continues to work with students to ensure a younger generation of interested and engaged laboratory employees.

Speaker: Pam Kotynski ~ Diagnostic/Reference Labs

NOTES

Alex Halsey

Alex is the Logistics Manager for Strata Pathology in Boston. Strata Pathology Services - StrataDx™ provides specialized testing in Gastrointestinal, Urological, and Dermatologic diseases.

Alex’s experience as Logistics Manager has provided him with a great deal of experience on the life cycle of a pathology specimen, tracking and accountability, protocols for lost specimens, quality management and communication between the lab and the outsourced courier.

Speaker: Alex Halsey ~ Pathology Labs

NOTES

Keith Carrington

Keith Carrington developed the Meaningful Use and HIPAA Security Rule Risk Assessment program for CTC Health Services before starting his own Risk Management and Compliance firm dedicated to the healthcare industry. In the course of his work, Keith consults with physicians, practice administrators, hospital administrators, and business associates to identify vulnerabilities in the entity's current security procedures and policies with an emphasis on remediation. Through Keith's work, medical practices, hospitals, and their business associates are better equipped to meet federal and state audit requirements, while ensuring a higher level of PHI security. Keith frequently speaks on HIPAA compliance issues at industry conferences and conducts CME workshops for physicians on the topics of legal compliance, the HIPAA Security Rule, and Meaningful Use requirements. Keith has also authored numerous articles for trade publications and law reviews on subjects relating to healthcare compliance and risk management. Keith is a member of numerous professional associations including the American College of Healthcare Executives, the Health Care Compliance Association, the Society for Corporate Compliance and Ethics Professionals, the National Rural Health Association, and the MGMA. Keith also serves as an adjunct professor and holds various appointments at the municipal government level. Keith is currently a candidate for both a JD with a specialization in Health Law and a PhD in Health Services and Policy Analysis.

Rules change in August ~ are you ready?

Speaker: Keith Carrington ~ CRC Compliance

NOTES

Richard

Iryie

Richard has over 20 years of home healthcare management experience working with the major national homecare companies. Most recently, Richard was the Senior Vice President of Operations for Coram. Prior to Coram, Richard held General Management and Regional Operations Management positions with Apria and Caremark. In addition to home infusion management, Richard was responsible for managing Coram’s Respiratory and DME Division as well as participating on the Board of several hospital partnerships. Other duties have included operational implementation of Ambulatory Infusion Centers for AIDS and specialty pharmacy administration services. Richard graduated from the University of Colorado with a degree in Pharmacy and began his career in home infusion with Home Health Care of America.

Speaker: Richard Iryie ~ Amerita Home Infusion

NOTES

Carl Bennett

Carl is the owner and Principal of Transportation Resource Partners, LLC (TRP), an industry advisory firm serving the multi-modal transportation community in matters of regulatory compliance and best-business-practice. TRP is aligned with other industry professionals, collectively offering over 60 years of experience in this realm. He is a past Chairman of the Radiopharmaceutical Shippers and Carriers Conference, representing the manufacturers and transporters of radioactive medicines, and is one of the founding directors of the Regional Air Cargo Carriers Association. He has also served on the National Air Transportation Association’s Cargo Sub-Committee. A recognized industry expert, he has presented to numerous trade forums and has been published in several industry periodicals. Carl most recently served as Senior Regulatory Liaison for AirNet Systems, Inc., Columbus, Ohio and has 25 years of experience in air cargo transportation. His work focused primarily on the legal analysis of air cargo operations, specifically, both the air and ground transportation areas of Cargo Security, U. S. Customs Law, Live Animals & Plants, Federal Motor Carrier Safety Regulations and Hazardous Materials/Dangerous Goods. In 2003, he was selected from a pool of industry candidates to serve as a member of the Federal Aviation Administration’s Aviation Rulemaking Committee (ARC), and is working in this public/private partnership effort to revise the Part 135/125 Operator regulations. He holds Bachelor of Arts degrees in both Political Science/Economics and Spanish. Whether you’re exploring a new market niche, honing your present operational compliance or facing inquiry from a federal agency, Transportation Resource Partners, LLC is uniquely poised to assist you in the assessment of the operational requirements and the application of those standards to your operation.

Shielded Syringe Carriers reduce exposure while storing or transporting radioactive material. The overlapping lid design with snap-latch closure prevents streaming. There are two sizes and thicknesses of lead to choose from. The ends of the carriers are double thick to reduce the exposure from the ends of syringes.(supertechxray.com)

Speaker: Carl Bennett ~ Transportation Resource Partners, LLC

NOTES

Ken

Arnold

Ken has been in the medical delivery business since 1980 where he began as a courier with a local, medium-market diagnostic laboratory. When that laboratory was bought out by SmithKline Beecham Clinical Labs (now known as Quest Diagnostics), Ken was promoted to a driver-trainer where he received extensive training in their Philadelphia, PA corporate offices. In 1995 he opened his first medical-specialty courier service and since then has owned two successful medical specialty courier services in both the Minneapolis-St Paul and Colorado markets. Because of Ken's experience, training and knowledge, he has been honored to be a speak at MCAA's Last Mile Delivery in 2010 and Courier Magazine's "Special Delivery" 2006 Courier Conference, has been featured in various professional media interviews and has been published several times in industry periodicals.

Speaker: Ken Arnold ~ Integrity Medical Courier Training

NOTES

Menu Wednesday, June 26, 2013

Hosted Cash Bar for two hours (6-8pm)

Southwestern Dinner Buffet (6-8pm)

• Cold selections: Shrimp Ceviche, Tortilla Chips with Fire Roasted Salsas & Guac and Tossed Salad with Cilantro Lime Vinairette

• Hot selections: Spanish Rice, Pork Tamales, Fish Tacos with Pickled Cabbage, Beef AND Chicken Fajitas with Sauteed Onions & Peppers

Thursday, June 27, 2013

Ameristar Breakfast Buffet (8-9am)

Cold Deli Buffet (12:00-1:00pm)

Mid-afternoon Break (3:30pm) Sponsored by Key Software!

Campfire Dinner Buffet (6-8pm)

• Cold selections: Potato Salad, Sliced Fresh Fruit, Summer Vegetable Salad • Hot selections: Rotisserie Chicken, St Louis Ribs, Grilled Brook Trout • Accompaniments: Barbecue Baked Beans, Baked Potato Bar

Hosted Cash Bar for one hour (7-8pm)

Friday, June 28, 2013

Ameristar Breakfast Buffet

Lunch Buffet

• Cold selections: Tossed Salad with Dressings, Bay Shrimp Salad with Orzo, Sun Dried Tomatoes and Baby Arugula

• Hot Selections: Sea Bass with Tomato and Olive Puree, Rib-Eye Steak, Chicken Marsala • Accompaniments: Garlic Whipped Potatoes, Blended Wild Rice

Mid-afternoon Break

Black Hawk, CO is 8,537’ so here are some

HIGH ALTITUDE HEALTH TIPS

Avoid Altitude Illness • Increase Fluid Intake • Decrease Salt Intake

• Moderate Your Physical Activity • Eat High Carbohydrate, Low Fat Meals

• Reduce Alcohol and Caffeine Intake • Feeling Worse?-Seek Help

Prevent Sunburn • Use Sunscreen (SPF 15-30)

The twin towns of Central City and Black Hawk in Clear Creek Canyon west of Denver are so close, it's hard sometimes to tell where one begins and the other ends. They do have two other things in common, though. They both have revived the history of the area and are known today for limited-stakes gambling.

This current-day clamor for cash echoes long-ago Colorado's Gold Rush, which started here in 1859. Because of its newfound riches, Central City nearly became the state capitol. It had more culture than Denver, and all that gold besides. Several opera houses sprung up by the early 1860s and the most enduring, the Central City Opera House, still holds performances today, including a summer opera festival. The town also boasted gaming halls, saloons and brothels, as did most of the mining towns. The annual Madame Lou Bunch Day each summer honors the memory of the town's most famous madame and gives everyone a chance to kick up their heels. (Source: http://www.colorado.com/cities-and-towns/black-

hawk)

Thank you for joining us!

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