Success : HP Sales Skills EMEA

Solution

Give HP funded retail sales staff from countries all across EMEA two days of high impact, small group, and highly interactive sales skills training.

Knowledge: Pre and post knowledge checks at the start and end of each day take a snap shot of base and final knowledge levels. Target is 80% post expert knowledge.

High Impact. Highly Interactive and Customized:• Training content fits with HP PC line up.• Training given in local language.• Small groups, no PowerPoint presentation, numerous

relevant role plays ensure participants experience and practice, rather than learn the desired sales behaviors.

ObjectiveTo improve the overall quality of sales skills of HP funded Retail sales staff when selling HP computers with Microsoft software. Drive a step change in customer experience, channel readiness and ultimately increased sales of HP PCs.

Courseware & Certificates

Participant Interaction

Evaluation Dashboard

Results

This program has been active since June 2010 and has now been extended to all corners of EMEA.• Scale: To date qurus has coordinated and trained 314

participants to Expert level in 21 countries in 10 languages with an average of 76 % post knowledge.

• 99% of participants agreed or strongly agreed that the training was worth their time and that they felt the presenter effectively delivered the subject matter of the event.

• Inside into sales staff performance: HP is now able to link knowledge with sales performance.