SAP Workforce Performance Builder Enterprise-Class Enablement

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SAP Workforce Performance BuilderEnterprise-Class EnablementSAP EducationFebruary 2014

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2Customer

Agenda

Mind the (knowledge) gap

State-of-the-art learning

Live demo

Selected highlights

Kick-start your project

Service portfolio

Conclusion

Mind the (knowledge) gapWhy trained users are a key factor to business success

Foster adoption

Ensure retention

Raise productivity


Change is critical to business innovation …… and impacts your enterprise solutions

Effo

rt Ongoing changeevents

Time

Discrete change events

Business drivers

Changed business processes

Mergers, acquisitions, and reorganizations

New products, new vendors

Compliance drivers

Governance Risk management Compliance Examples: Sarbanes-Oxley

Act, U.S. Securities and Exchange Commission, Food and Drug Administration

Technology drivers

Maintenance New functionality Upgrades Global rollouts

UpgradesCustom development

Support package

New implementationNew processesConsolidation


Applications change throughout their lifecycle …… leading to inherent knowledge gaps

With e-learning and performance support from SAP Workforce Performance Builder softwareWithout e-learning and performance support

State-of-the-art learningBest-run businesses use enablement software by SAP

Fast

Flexible

Efficient

7© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Are you constantly thinking about:

Then considerSAP Workforce Performance Builder!

Supporting microlearning inside and outside of the office?

The need to cut training and related infrastructure costs?

Employee skills and regulatory compliance?

Support for formal and informal + social learning needs?

Leveraging user-generated content without additional authoring tool trainings?

The need to cut help-desk and process costs?

Creating single-source help materials for the entire IT landscape?

Up-to-date processes, trainings, and test documentation?

Whether the entire workforce, even those without their own workstations, can access relevant knowledge in the moment of need via mobile devices?


producer

Highly efficient authoring tool for all enablement needs

instant producer

Intuitive process recorder that requires minimal training

manager

Ideal platform for cooperation, learning, and performance tracking

navigator

Context-sensitive assistant directly in the live system

Easier to deploy

Quicker ramp-up

Fully customizable

Discover the four main components of SAP Workforce Performance Builder


Why is the solution that efficient?

Cloud

Quick ramp-up SAP Rapid Deployment Solution

Any Application/

Process*

*

*

MicrosoftMac OS

CitrixGreen Screen

iOSAndroid

SAP Workforce Performance Builder supports companies with content during their marketing & sales funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the company’s productivity and brings down operational expenses across all business processes.


How to Deliver Enablement Contents

Business process modeling integrationContext-based (push & pull)Mobile Library and learner view

Learning Management System Application help menu

Integration of SAP Solution Manager

application management solution

1

2


Why SAP Workforce Performance Builder?

Effort required for curricula development

Time needed for classroom training

Time needed for error handling

Effort required for end-user adoption

Standard questions for help desk

Effort required for multilingual roll-out projects

Time needed for the creation of documentation

Effort required for the development of test cases

Costs involved in delta training0 20 40 60 80 100% Effort

References customer quotes and savings

“SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use.”

Dr. Andreas Wölke, MEWA Textil-Service AG

“SAP Workforce Performance Builder has allowed us to create an entirely new training platform using online simulations of hundreds of transactions. We now have a moment-of-need reference tool to assist all employees in their day-to-day tasks…”

John M. Gonos, Safeguard Properties LLC

Up to 90%reducedefforts!

Without SAP Workforce

Performance Builder

With SAP Workforce

Perfomance Builder

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Live DemoSee it

Feel it

Believe it

Leading with InnovationsSelected highlights

Click icon to add picture

Apply it more broadly

Share knowledge faster

Accelerate all processes


Extend the Operational Scenario

Social Learning

Content Authoring

User Experience and

Performance

Maximize the ROI for both SAP Workforce Performance Builder and the rest of the IT landscape.

Publish high-quality content faster and reduce overall learning and development costs.

Share user-generated content to accelerate knowledge transfer.

Provide intuitive access to required knowledge during training and on the job for formal and informal initiatives.

Selected enhancements of the upcoming releaseSolution road map


Selected enhancements of the upcoming releaseExtend the operational scenario

Automated tests with eCATT scriptsCreate eCatt scripts with SAP Workforce Performance Builder to simultaneously build both learning content and test scripts with one single recording for the most realistic and homogenous test scenarios possible.

Enhanced application and system supportSAP Workforce Performance Builder can support new applications and systems, such as: SAP Business One application Release 4.0 of the SAP NetWeaver Business Client software for Windows Web-based SAP applications

Extend the Operational Scenario

Benefits

Maximize the return on IT Investment

Broaden the applicability across heterogeneous IT landscapes

Align test cases with actual best-practice conduction of processes

Improve raw content quality for immediate publishing

Reduce operational expenses, TCO, and implementation time

This presentation and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.


Selected enhancements of the upcoming releaseContent authoring improvements

In-process voice capturingSubject-matter experts can record additional audio during process capture. The audio track is automatically mapped with the actions performed during recording, resulting in a convenient time-saving authoring and post-editing process, adding a new layer for users and learners.

Publish-ready recording The shortcut to a productive workforce: reduced and even removed post-editing needs for immediate use and sharing of user-generated content with SAP Workforce Performance Builder. These advances are improving our state-of-the-art content quality, accelerating the workforce’s productivity.

Content Authoring

Benefits

Accelerate content creation and maintenance to save time and money

Minimize or entirely remove post-editing efforts

Combine video-based learning with audio comments

Increase user adoption and boost user experience to maximize ROI




Selected enhancements of the upcoming releaseSupport social learning

Supporting your peers and sharing useful contentLearners are empowered to share relevant content with their peers and colleagues with one click.

To do so, a share functionality within the content library offers to share the URL of selected content or immediately create a code for “mobile” purposes, such as location-based knowledge or for colleagues with no workstation

Video-based learningShare best practices to boost knowledge adoption. Implement a video export to share user-generated content.

This enables content sharing through a video format that can be played back on almost any device

Social Learning

Benefits

Accelerate content creation and maintenance to save time and money

Leverage a user-generated content ecosystem to empower full sharing capabilities

Foster formal and informal microlearning initiatives for better adoption

Improve user and learner experiences to speed process execution and maximize ROI




Selected enhancements of the upcoming releaseUser experience and performance

“Desktop assistant 2.0”The desktop assistant functionality that was introduced with the 9.2 release of SAP Workforce Performance Builder was significantly enhanced according to customer feedback.

The search function of the desktop assistant helps users find a specific asset from the provided materials.

Branched process guidance The display of process steps are directly related to which branch is taken, resulting in a dynamic and accurate overview of current business process.

Additionally, you can clearly identify optional steps within a process that can be skipped to improve the overall user experience.

User Experience

and Performance

Benefits

Accelerate and ease content access to speed process execution

Improve user and learner experience

Increase user productivity as of day one to maximize ROI

Improve training success and learning retention



Kick-start your projectSAP Workforce Performance Builder Content Creation rapid-deployment solution

Quick training

Fast implementation

Flexible deployment


… using a preconfigured rapid-deployment solution.

More speed

Faster deployment and ramp-up of SAP Workforce Performance Builder to speed time to value

More flexibility

Higher agility and configurability to maximize the need-coverage in urgent “change” scenarios

More efficiency

Lower costs, minimized disruption to the business, and reduced complexity

Rapid-deployment solutionBetter support of IT and business goals by …


Rapid-deployment solutionSolution scope

Scope 2 (optional)Create and deploy interactive simulationsProduce e-learning content of highly professional quality quickly

* Number of licenses depends on scoping details

Scope 1 (mandatory)Create and deploy process and training documentsProduce a clearly defined range of process and training documents(software licenses* included: producer option, desktop edition user)

Scope 3 (optional) Provide and deploy created content to end users as context-sensitiveDeliver process and training documentation as well as simulations to your end users that are all context-sensitive (software licenses* included: navigator option)


Scope item 1 (mandatory) create and deploy process and training documents Scoping workshop Customization of two document types Key user enablement Content creation

Scope item 2 (optional)create and deploy interactive simulations Available only in combination with scope item 1 Customization of content resources Key user enablement Content creation

Scope item 3 (optional) provide and deploy created content to end users as content-sensitive Available only in combination with scope items 1 and 2 Key user enablement Desktop assistant creation

A special step-by-step guide describes each activity during the deployment

Service name: rapid deployment of SAP Workforce Performance Builder Content CreationImplementation duration: 4–11 days*

* Implementation effort will vary based on scope

Rapid-deployment solution Go live in as little as 4–11* days

With the SAP Workforce Performance Builder Content Creation rapid-deployment solution customers can create and deploy process and training documents and interactive simulations fast. The materials can be provided to end users as context-sensitive.

One solution for all roles, all applications, all business processes

Boost productivity

Reduce total cost of ownership (TCO)

Increase return on investment (ROI)


What makes SAP Workforce Performance Builder a great choice for you?*

Why you need SAP Workforce Performance Builder

1. Analyst Stan Gibson on the product’s core features2. Analyst Cushing Anderson on the product’s electronic performance support system features3. IDG/IDC paper on SAP Education about “Training Strategies That Mix Formal and Informal Learning, and Drive Productivity and Efficiency“

Take it from the analysts

Design Implementation Rollout Operation Optimization

Performance improvement

≤ 90% less effort required for the development of test cases and user acceptance tests

≤ 90% reduction in localization costs ≤ 80% less time spent creating documentation ≤ 70% reduction in external operational expenses

services spend

80% increase in voluntary use of travel management functions

≤ 50% less effort required for end-user adoption ≤ 90% reduction in costs of delta trainings

“. . . proven efficiency gains return on investments in every phase of the application lifecycle.”

The state-of-the-art solution Improves end-user productivity and speeds up process execution Speeds searches of required materials in the moment of need Speeds the onboarding process of new employees Provides high-class process, training, and test documentation Increases end-user adoption for new applications and changed

processes Supports context-sensitive guidance even outside the office Facilitates location-based training and enablement Supports all the main mobile platforms Lets users create, update, and localize content faster than ever

Content creation and distribution

Training and context

sensitive help

Change management and process

documentation

≤ 60% fewer standard inquiries at the help desk

≤ 40% less time spent on correcting errors

Requirements

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Questions?

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Thank you for your attention!

Sebastian GrodzietzkiGlobal Solution Owner | Head of Solution ManagementSAP Workforce Performance [email protected]

mailto:[email protected]

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