Skills values

Skills and Values

Dr. K. Shiva Rama Prasad, at http://www.technoayurveda.com/

Keynote address delivered at MGACH&RC, Wardha on the occasion of PG Induction, on 23-04-2014

Introduction• Ayurveda is a health science of people - it includes –

– Prevention [determinations of do /don’t for an individual]

– Therapeutics [evidence based treatments / procedures]

– Economics [value added self made, reliable medicines]

– Emotions [psychological interventions / interactions]– Ergonomics [studying the relation between patients

and their environments]• It is practiced by professionals. • Are you a professional?


Skills and Values

The following short quiz consists of 4 questions and tells whether you are qualified to be a "professional".

The questions are not that difficult, so don’t cheat by looking ahead!.


Skills and Values

Question Number 1How do you put a giraffe into a refrigerator?


Skills and Values

The correct answer is:

Open the refrigerator, put in the giraffe andclose the door.

This question tests whether you tend to do simple things in an overly complicated way.


Skills and Values

Question Number 2How do you put an elephant into a refrigerator?


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Wrong Answer: Open the refrigerator, put in the elephant and close the refrigerator.

Correct Answer:Open the refrigerator, take out the giraffe, put in the elephant and close the door.

This tests your ability to think through the repercussions of your actions.


Skills and Values

Question Number 3

The Lion King is hosting an animal conference. All the animals attend except one. Which animal does not attend?


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Correct Answer:

The Elephant.

The Elephant is in the refrigerator.

Remember?

This tests your memory.


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OK, even if you did not answer the first three questions correctly,you still have one more chance to show your abilities.


Skills and Values

Question Number 4There is a river you must cross. But crocodiles inhabit it.

How do you manage it?


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Correct Answer: You swim across.

Why? All the Crocodiles are attending the Animal Conference.

This tests whether you learn quickly from your mistakes.


Skills and Values

According to Andersen Consulting Worldwide, around 90% of the professionals they tested got all questions wrong.

But many preschoolers got several correct answers.

Anderson Consulting says this conclusively disproves the theory that most professionals have the brains of a four year old.


Skills and Values

Professional is –• A person engaged in one of the

learned professions (Ayurveda?)• Engaged in a profession or engaging in

as a profession or means of livelihood (Practicing Allopathic)

• Characteristic of or befitting a learned profession (Ayurveda?) or one engaged in a profession (Practicing Allopath)


Skills and Values

What to learn? How to learn? To be a professional -

• What to learn?– Soft skills for successful career along with “Hard Skill”

• What is it?– Soft skill is the ability required and expected from

persons for performing a suitable job, its maintenance and promotion

• How to learn?– Learning soft skills is empathetically in sympathetic way,

• means with feeling at personal level


Skills and Values

Developing Soft Skills• Many tools, techniques, and courses in Medical

management emphasize “hard” skills-– and it is important to learn them

• It is also crucial to develop “soft” skills to be effective, such as– following the ABSees of communicating– building rapport– listening empathically – team building, – motivating, etc.


Skills and Values

In case of Medical skills -• A physician should develop –

– Interviewing Skill– Counseling Skills– Clinical Skill– Respect– Genuineness – Empathy– Communication– Ethics and the Law


Skills and Values

Building Strengths and Skills• The model is –

– Engagement - Employment of performers or performing groups that lasts for a limited period of time for a task

– Solution focused• Problem-solving attempts; • experience with previous helpers

– Motivational • Questions to elicit self-motivational statements

– Goal setting• Miracle question; scaling questions

– Taking action• Application of exceptions; teaching strategies and skills

– implementation of plan– Termination

• Termination questions


Skills and Values

RACI format• R = Responsibility, only one RR per task• A = Accountability• C = Consultation• I = Informed


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Sample Probability/Impact Matrix


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Organizational Culture• Organizational culture is a set of shared

assumptions, values, and behaviors that characterize the functioning of an organization

• Many experts believe the underlying causes of many institutional problems are not the structure or staff, but the culture


Skills and Values

Ten Characteristics of Organizational Culture

• Member identity*• Group emphasis*• People focus• Unit integration*• Control

• Risk tolerance*• Reward criteria*• Conflict tolerance*• Means-ends

orientation• Open-systems

focus*

*Project work is most successful in an organizational culture where these items are strong/high and other items are balanced.


Skills and Values

ABSees of Communicating*

• Aim for a specific result or series of outcomes from your communications

• Be positive• See, hear, and feel sensory data• Dovetail (intact) desires• Entertain long- and short-term

objectives*Laborde, Genie, Influencing with Integrity, Syntony Publishing, 1987


Skills and Values

Verbal Communication • Communication skills are corner stone of soft skill • The ability to speak fluently using the right word in

the right order in right place is an good communication

• Message using appropriate vocabulary and syntax form effective communication

• Proper use of –• Body language• Non verbal language • Emotions & Expressions


Skills and Values

Written Communication • Written communication Skill as important as Verbal• Good visual presentation using graphics, color,

balanced design layout- adds so much to written communication

Writing evaluates a person’s proficiency indications, spelling grammar etc…

Errors committed while writing circulars, reports & agenda considerably spoil the image of the writer


Skills and Values

Building Rapport• When rapport is not present,

– it becomes top priority in communication• A process called mirroring or pacing

works well to gain rapport– Mirroring means getting into rhythm with the

person on as many levels as possible • Many professional people use –

– mirroring, then stroking, then go for the task


Skills and Values

• Rapport is "relation characterized by harmony, conformity, accord, or affinity."

• Why Build Rapport?– Create a positive connection – Build good relationships– Get support for your ideas and proposals

• How to Build Rapport– Find Common Ground– Focus on Your Appearance– Be Empathic– Use Mirroring– Don't Forget About the Basics – wishing, Smiling,

Asking open-ended questions, Facing the other person instead of deviating, etc.


Skills and Values

Listening Empathically• Empathic listening means listening with

the intent to understand• “Seek first to understand, then to be

understood,”• You can learn to put yourself in another’s

shoes and focus on understanding them before trying to get them to understand you


Skills and Values

Team Building, Motivating,

Negotiating, etc• Many soft skills take time and practice to

develop, but most people are capable of improving them

• Role playing is a good technique before testing new skills in a real-world setting

• Working with a mentor/expert also helps build these skills


Skills and Values

Strategies to Assess / Engage Skills

• Orient toward change – to be successful• Coping questions – resources & situation • Normalizing – concerns• Reframing - positive elements• Orienting toward goals – alternative for success • Meeting requirements – what you need • Relationship – building team • Self motivational statements –

– “What do you think will happen if you don’t make it?”– “What are the reasons you see for making it?”


Skills and Values

Regulate your attitude towards -• Impatience • Depression • Anger problems• Shyness• Argumentation • Rigidness • Hyperactive • Immature statements • Resisting / opposing an authority


Skills and Values

Importance of soft skill To handle interpersonal

relations To take appropriate decisions To communicate effectively To have good impression and

impact to gain professional development


Skills and Values

Values• Once you are with skills (Hard & Soft) –• You are at values to think!• The value is – Evaluating or estimating

the nature, quality, ability, extent, or significance of an individual

• Values are - Beliefs of a person or social group in which they have an emotional investment (either for or against something)


Skills and Values

Types of values we come across -

• Probity - Probity means being honest and trustworthy, and acting with integrity.

• Moral values • Social values• Medical ethics• Professional values


Skills and Values

Professional values• Knowledge and skill are the foundations of

professionalism, but other qualities are: – Advocacy = Active support of an idea– Commitment = sincere and steadfast fixity of purpose– Communication = conveying information– Courtesy = respectful or considerate act– Integrity = undivided or unbroken completeness– Judgment = opinion formed by judging something– knowing one’s limits = principle that limits the extent of

something– Probity = being honest and trustworthy, and acting with integrity– Responsibility = social force that binds you to the

courses of action– Trustworthiness = deserving trust and confidence– teamwork and leadership


Skills and Values

10 Commandments * • Accountability –

– responsibility, – group work– looking for solutions rather than placing blame

• Integrity –– honesty, – wisely using resources, – being respectful of policies

• Responsibility –– completing assignments, – using computers / mobiles in an authorized manner


Skills and Values

* Adapted from: Professional Conduct Rubric, Nova Scotia Community College – School of Health and Human Services, 2008. Originators: Lynn Morris Jamieson and Kelly Kennedy-Pippy


Skills and Values

10 Commandments• Respect –

– treating peers, guests, – instructors and staff with the appropriate level of respect whether

in person, in writing or in electronic communications• Professional Behaviour –

– using language and terminology appropriate for learning Environments,

– presenting a positive image• Professional Attitude –

– communicating in a sincere manner,– maintaining composure under professional or personal

pressures


Skills and Values

10 Commandments• Adaptability –

– adapting to changes in schedule and procedures, – receptive to new ideas

• Confidentiality –– not discussing items a person shared confidentially, – not gossiping, in person or on social networking sites

• Continuous Learning –– seeking out learning opportunities, – seeking clarification/asking relevant questions, – contributing to class/online discussions, – seeking new methods of learning tasks


Skills and Values

10 Commandments• Teamwork –

– listening to the views of others, – giving and receiving feedback, – being committed to tasks, – contributing ideas to projects, – communicating with team members, – completing assigned team tasks on time


Skills and Values

Can you Read this?


Skills and Values

Conclusion• The professionalism in Medicine is difficult

job, where we have to meet – Patient needs, Drug demand at situation and even our benefits without disturbing the Values and ethics

• It do require Hard skills and Soft skills• It is with learning and adopting to lead• 10 commandments of professionalism

are helpful for justification of the situation


Skills and Values

Nothing is


Skills and Values

Technology

Skills values