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TechExpert Company
SERVICES AND PROJECTSFOR BUSINESS
Custom On-premises Clever
TechExpert Company
Contents
Who we are?
Our services and projects
Our team
Contacts
TechExpert Company
KEY FACTS ABOUT TECHEXPERT
TechExpert – the Ukrainian system integrator since
1997
Clients – a wide variety of leading
Ukrainian and international
companies from different
industriesImplemented projects of
different types of scale and
complexity on all IT and
infrastructure levels
Wide range of managed IT
services for end-customers and
service providers
TechExpert Company
OUR KEY CERTIFICATIONS
TechExpert Company
OUR CLIENTS & PARTNERS
TechExpert Company
OUR EXPERTISE
Products and technologies:NagiosZabbixGLPIAsterisk
OpenSUSECentOSFreeBSDOpenBSD
IPMACobITITILPMI
Methodologies and best practices:
JabberPostfix SendmailExim
FedoraLinuxRed HatDebian
SCRUMAgileWaterfallPRINCE2
TechExpert Company
OUR SOLUTIONS AND SERVICES
Development of
custom Data
Centers
IT-processes and
services development
and management
services
Backup and
monitoring
TechExpert
Business Cloud
Unified
communications
and networks
SharePoint and
CRM
maintenance
Application
development
Infrastructure
migration and
administration
IT Education
Industry-tailored
solutions
Business Training
TechExpert Company
DEVELOPMENT OF CUSTOM DATA CENTERS1
We offer a full range of possible options for the implementation of different scenarios:
synchronous data mirroring, which allows lossless switching from a damaged site to the running one
asynchronous replication, which allows for quick recovery in the case of failure
Information backup to keep your data safe
and all of this options at the same time in different combinations
TechExpert Company
TECHEXPERT BUSINESS CLOUD2
Dedicated and Virtual Servers
Businezz OnLine
SaaS: corporate email, portal, communication
Backup
Virtual desktop (VDI)
Windows Azure
Rental Software by SPLA program
TechExpert hosting solutions can provide a fundamentally better model for driving change for both business and IT, providing benefits from innovations and improving performance, leveraging the best IT has to offer – Software as a Service (SaaS), Infrastructure as a Service (IaaS), Desktop as a Service (DaaS) and the cloud. TechExpert offers not solely colocation space in a secure area or hosting of unified communications, but goes further in its initiatives of satisfying client’s needs.
TechExpert Company
BACKUP AND MONITORING3
Dell NetVault Backup Dell FogLight
Microsoft System Center Data Protection Manager
Microsoft System Center Operations Manager
Windows/Linux Incremental backups and
deduplication
Flexible backup scheduling
Recovery at a sole document level
Data compression and encryption
TechExpert Company
UNIFIED COMMUNICATIONS AND NETWORKS
TechExpert solutions are based on products and technologies of leading vendors in the unified communications: OnBizTel, Cisco Systems, Microsoft (Exchage Server, Skype for Business), Avaya, Sony, Polycom, Lifesize, AudioCodes.
Hotel IPTV. Network development/upgra
de for Multicast
Design of unified communications
system using Microsoft Skype for Business
Corporate e-mail system development based on Microsoft
Exchange Server/Office 365
Microsoft Office 365
4
TechExpert Company Sanoma Media
Objectives:
The challenge for the company was to upgrade the mail system in order to improve user productivity and to reduce the risk of data loss or leakage.
The specialists of TechExpert company had successfully fulfilled the project on migration to the new enterprise mail system. Within the project scope was carried out migration from the existing mail system to Microsoft Exchange Server 2010.
Result:
CASE STUDY #1
Resulting from the project fulfillment customer managed to achieve the required business objectives such as improvement in efficiency of users’ teamwork, availability and reliability of mail system, improvement in securing the environment of e-mail exchange.
Migration to the new enterprise mail system using Microsoft Exchange Server
TechExpert Company
IT-PROCESSES AND SERVICES DEVELOPMENT AND MANAGEMENT SERVICES
Implementation of the process approach to
IT service management
(ITSM)
GLPI-based automation
of the IT department
IT department
optimization
and automatization based on
Microsoft System Center Service
Manager
5
Services:
TechExpert Company
For the fulfillment of this product, the Customer mainly relied on the strength of their own IT- department. However, in order to fulfill a number of tasks they have decided to draw an external expert with experience in implementation of similar projects. In result of analysis of Microsoft partners with the appropriate specialization, the Customer have chosen TechExpert company.
The customer’s goal was to improve significantly the quality of customer service and to ensure the integration with other System Center products, which has been previously used in our company. That is why the Client decided to implement Microsoft System Center Service Manager 2010 (SCSM 2010) , and as a result to get an integrated solution for the IT- infrastructure management.
Platinum Bank
TechExpert company has successfully managed to fulfill the task to configure the system for automation of IT customer service.
Implementation of Microsoft System Center Service Manager
CASE STUDY #2
Objectives:
Result:
TechExpert Company
Industry-tailored solutions for business process management
TechExpert. Portal
CRM Hospitality
CRM Pharm
Effective communication and collaboration Single database Joint work of employees of the various departments Formalization and automation of management processes requests from
employees
Creating a single database of customers and their histories Business Process Management Management and marketing automation Management and automation of the sales process, increasing its efficiency Quality customer service (including service and resource management) Data analysis and reporting
Unified database of physicians, medical institutions and pharmacies Storing the history of the relationship with the client An effective tool for planning visits and Itinerary Management and distribution of sales plans on regions and affiliated
societies A single information resource management and accumulation of marketing
and medical materials in drugs
6
TechExpert Company
Modernization of information system and the implementation of virtualization solutions, backup, mail system organization, meeting all the requirements of modern information infrastructure, allowed fulfilling the current goals of business more accurately and clearly.
The deployed solution should ensure the continuity of business processes striking a balance between the fault tolerance and costs of system implementation.
Modernization of the services provided by existing information system, including the implementation of virtualization system up to current requirements of business processes in day-to-day activities.
Rittal
Objectives:
Result:
Complex project on modernization of information system including virtualization
CASE STUDY #3
TechExpert Company
Specifically for this task, based on our objectives and the level of knowledge of our employees, TechExpert and our training center “Networking Technologies” designed training program, which was carried out daily for 3 months on the customer’s territory. At the same time the TechExpert team fulfilled software migration on workstations without interrupting the users’ workflow.
As well TechExpert was to keep this massive transition as seamless as possible , and for this purpose - to train employees using the new software. One of the main tasks was to spend optimum financial cost with minimum disruption to production.
The customer had the task to fulfill migration of all desktops with Microsoft Office 2003 and Windows XP to a new platform - Microsoft Office 2010 and Windows 7.
Bayer
Objectives:
Result:
Complex project on migration of the desktops to the latest Microsoft software
As a result of the project, all workstations were upgraded to the new software and users immediately began its effective operation.
CASE STUDY #4
TechExpert Company
SHAREPOINT AND CRM MAINTENANCE7
Consulting and Training Maintenance of systems Documentation Preparation Integration with other systems Other Services upon Request
Expanding the functionality of the system Advising (incidents, problems, changes in the standard) Performance Monitoring and Event Management Incident and problem management
TechExpert Company
APPLICATION DEVELOPMENT8
Project outsourci
ng
Application
development
Time & Material
TechExpert Company
Objectives:
Result:
CASE STUDY #5Nova Poshta International
Development of applications for the shipment management
Creation of integrated applications for the automation of key steps in the organization of international postal automation.Phased implementation of tasks in the shortest possible time to ensure the launch of the core business process.Ensure a high degree of automation of the process (because of main process dependencies on the automation tool).
The system is up and running in 5 countries, provided the automation of all major operations, as well as cooperation with customs services.The main process was launched after sitting the system in operation. New mail clients can make international shipping in the Ukraine and from Ukraine now.The project is in the process of constant development because of the large amount of automation requirements, the ever-changing requirements and development of the company's business.
TechExpert Company
INFRASTRUCTURE MIGRATION AND ADMINISTRATION
Migration on
Windows 10/Office
2016
Implementation
of planning services within
the framewor
k of Microsoft Software Assurance (xDPS)
Migration Administration
Outsourcing Outstaffing
Prepaidservice
Incidentservice
server support (shipment, setup, software installation)
workstations support (shipment, software installation, diagnostics and troubleshooting), office equipment (printers, scanners) administration
IP telephony support and maintenance (shipment, software configuration and maintenance, provision of direct services for voice and data, as well as the construction of the call-centers) and other services
9
TechExpert Company
MAINTAINANCE & SUPPORT SERVICES
Proactive IT Support:• Flexible support plans• Remote services• On-site support (available in Ukraine)
Local partnership for global service providers:• HelpDesk for Russian-speaking countries• Service Desk support (2nd and 3rd line)• On-site intervention • Outstaffing
Complete or partial hardware & software support:• Servers and storages (HP, Dell, IBM, Fujitsu, Supermicro, Cisco, Oracle, EMC, Hitachi, NetApp)• Desktops, devices and peripheral equipment • Network infrastructure (Cisco, HP, Juniper, Avaya, Extreme, Brocade, F5)
TechExpert Company
INFRASTRACTURE MANAGEMENT OUTSOURCING
Desktop Management
• Problem and incident management• Desktop OS and office apps support• Remote software and patch deployment• Desktop OS standardization and imaging• Technology refreshes and upgrades
Server and storage management
• Server monitoring and management• Backup management• Email server management• Performance and capacity management• Migrations and upgrades• Disaster recovery and replication support• Server consolidation & virtualization• Audit and design
Network Management• Routers/Switches• Wireless• Voice and Unified Communication• Security
Protection from external/internal threats• Vulnerability audit• Penetration test• Intrusion Prevention System (IPS)• Compliance with a regulatory mandates for information security • Network Access Control (NAC)• Firewall, VPN• End-point security• Data Loss Prevention (DLP)• Web security• Email security
We offer you remote support and management of various IT services on the principles of Outsourcing without compromising the efficiency and quality of work. You can focus on your business goals and objectives while we manage your IT infrastructure starting with basic monitoring services to incident management services.
TechExpert Company
IT AND BUSINESS EDUCATION
Since 1997 our training center provides the integrated services on technical training that delivers computer courses and certifications on both authorized and own programs:
Microsoft Cisco SystemsOpen Source
(including Linux/FreeBSD, Asterisk, Xen)
Hewlett-Packard ProCurve Oracle Lotus
VMWare Symantec ITIL
10
TechExpert Company
IT AND BUSINESS EDUCATIONAny expert can pass the certification exam at the Pearson VUE test center and Certiport test center. We have a Pearson VUE Select status, so you can pass the GMAT (Graduate Management Admission Test) exam and receive a certificate from the vendor of the assignment of the appropriate specialist status.On completing Microsoft authorized courses, students receive an appropriate Microsoft Certificate and can pass the certification exam.For home users and office workers using computers in their daily work, there are special custom MOS Certification (Microsoft Office Specialist), MOS Expert (Microsoft Office Specialist Expert) и MOS Master (Microsoft Office Specialist Master).
TechExpert Company
DELIVERY METHODSClassroom• Train in a
comfortable, ready-to-learn environment
• Get certified course materials and reference books
• Interact face-to-face with peers and expert instructors
• Study results-oriented course content
• Use cutting-edge equipment
• Get relevant hands-on exercises
Virtual classroom• No extra time
and money expenses
• Get live access to hands-on labs and exercises to build skills
• Learn from industry-leading instructors, premium content and real-world practice
• Make use of the best products and technologies
• Train in the convenient environment of your home, office or elsewhere with the access to Internet
On-site training• No extra time
and money expenses with increased efficiency
• Convenience and privacy
• Real-world training and solutions customized for your business
• Flexible course scheduling
• Tailored curriculum
• Significantly reduced costs due to training of large or small groups of employees
• Relevant hands-on exercises and course materials
Instructor outstaffing• No extra time
and money expenses with increased efficiency
• Convenience and privacy
• Real-world training and solutions customized for your business
• Flexible course scheduling
• Tailored curriculum
• Significantly reduced costs due to training of large or small groups of employees
• Relevant hands-on exercises and course materials
TechExpert Company
Experienced and skilled
professionalsOrganizational and operational
flexibilityIT service continuity
Security risk reduction
Effective management of IT infrastructure
costs
• Necessary knowledge and skills• Experience in the industry-specific projects• No hard costs of hiring new employees
• Achieve high business agility• Incorporate new technologies and best practices• Foster innovation
• Identify, asses and manage risks• Rigorous Configuration Management, Change
Management and review process
• Lower capital and operational costs• No extra expenses on recruiting training and
infrastructure costs
• High level of information security
What benefits can organizations get from our services?
TechExpert Company
Our team is comprised of highly experienced and certified professionals who can provide full range of services: from infrastructure design to integrated support and maintenance of the heterogeneous environment. Our team includes such specialists:
OUR TEAM
System and network administratorSystem and network engineerSolution architectService Desk analystIT Consulting analystProject manager
TechExpert Company
All our professionals have the appropriate competencies, a great experience in project participation and the appropriate international certifications:
OUR TEAM
Cisco
Cisco Certified Network Associate (CCNA)Cisco Certified Network Associate Security (CCNA-SEC)Cisco Certified Network Professional (CCNP)Cisco Certified Network Professional Security (CCNP-SEC)Cisco Certified Design Associate (CCDA)Cisco Certified Design Professional (CCDP)Cisco Certified Security Professional (CCSP)CQS-Cisco Foundation Express Design Specialist (CQS-FDS)CQS-Cisco IP Communications Express Specialist (CQS-IPCCX)Cisco IPS Specialist (CQS-CIPSS)Cisco Express Foundation Field Specialist (CQS-FSPS)
Microsoft
Microsoft Certified Professional (MCP)Microsoft Certified Technology Specialist (MCTS)Microsoft Certified IT Professional (MCITP)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Professional Developer (MCPD)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Trainer (MCT)
He
wlett-Pack
ard
HP AIS - Network InfrastructureHP ASE - Network InfrastructureHP ASE – Wireless Networks Implementer V1HP Certified Systems Administrator (CSA)HP Master ASE - Network Infrastructure
TechExpert Company
SUPPORTED LANGUAUGES
Russian
Ukrainian
English
German
TechExpert Company
CONTACTS
Holandská 878/263900 BrnoCzech Republic
Looking forward to new partnership in Europe!
techexpert.international
