1. The Future of Libraries and Technology:The Phoenix Rising from the Ashes

• Sarah Houghton-Jan Digital Futures Manager,

San Jose Public Library author of LibrarianInBlack.net

2. think about libraries and technologytoday . 3. what do youwantlibraries and technology to be, to mean? 4. 5. what is changing in library technology? 6. what is changing in library user needs? your communitys 7. what is happening in other libraries? businesses 8. what is changing in what people do daily? you 9. reaffirm and reassert core library values

complete and balanced information

education, entertainment, self-improvement

research assistance

freedom of information access

information privacy and security

10. 11. your fragmented online life the webat large Entertainment Profession Facebook Twitter email YouTube Education Communication Netflix Hulu retail therapy school websites digital libraries ? intranet email Google Bing SEO promoted sites blogs Wikipedia eTextBooks retail eBooks blogs blogs Yahoo iTunes app stores IM VOIP podcasts videocasts casual gaming text messaging webinars LinkedIn Amazon digital periodicals video chat professional orgs ads 2010 | Sarah Houghton-Jan 12. physical vs. virtual library use 13. 14. 15. why we rock

$6.50 return on every $1 invested

student performance increase of >20%

no politics ; no judgment

access to the worlds libraries, locally

we are really, really smart

16. 17. this challenge is an opportunity 18. collections

digital vs. physical

budget choices

selection process

access while closed

19. explosion in digital use

...in the last year @ SJPL...

catalog use +140%

database use +17%

ebook downloads +43%

digital reference questions +450%

website use +25%

extended web presence use +12,000%

20. extended collections

digitize and webify unique local materials

support more than just text

loan out technology

work with non-traditional content producers

21. collection challenges

user awareness

formats

digital rights management

owning & leasing access models

device support

findability

22. digital content usage & vendor responsibility

require good marketing

market contents open web access points

review your contracts!

calculate ROI & tell vendor youll cancel the contract for low use

from EBSCOs Special Event toolkit

23. information services

are we still committed?

key library competitive advantage

communication media

goingtothe user

24. programming

classes on computer skills,search, subject resources, privacy & security, social media

digital divide and the long tail

historical library focus on the have nots at the expense of haves or sorta haves

25. library catalogs

usability

interactivity

integration

federated searchings limited success

serendipity

26. library websites

who are they for?

what do we emphasize?

what do we cut out?

user-friendly language

focus on function, not brand or category

27. mobile services

mobile-compatible collections

support multiple OSs, devices, and carriers

location-based services

28. augmented reality

local history tours

library wayfinding

genealogy

what do you have that no one else does?

29. computing services

connection speed

hardware & software

open drives & ports

downloads & installs

multiple OS options

free, open wifi

30. computing spaces

tech support

ergonomic seating

encourage collaboration

comfortable lighting

# of computers

31. ask the people you serve what would make their lives easier. 32. 33. 34. 35. Taking the Ass out of Assumption (Char Booth): slideshare.net/charbooth/local-user-research-taking-the-ass-out-of-assumption 36.

Understanding local patron culture is essential to creating used and useful

technology services.

- Char Booth

37. market services

marketing bookmarks

marketing press releases

use social mediawell

buy ads on Google, local sites, & FB

buy ads on apps

small group outreach is still best

38. assess services

survey users/staff :would you recommend this service to a friend?why or why not?

evaluate the library's follow-through : marketing, priority placement, training

assess stats :staff time and service use

39. acting on library values

community advocacy

net neutrality

light the dark fiber

freedom of information

personal privacy

expert research help

40. 41. 42. 43. 44. who are we and what do we do? we are the library and we democratize information and expertise. 45. and we areall freaking awesome 46. Dont just stand there and shout it. Do something about it. ~ Depeche Mode 47. Questions? Sarah Houghton-Jan web:LibrarianInBlack.net twitter:twitter.com/TheLiB email: [email_address] im:LibrarianInBlack skype: LibrarianInBlack facebook: facebook.com/LibrarianInBlack