The role of soft skills in building a user adoption strategy for lawyers

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Scott Reid

Director of Knowledge Management & Practice Innovation, Bryan Cave LLP

Your hosts

Stuart Barr

Chief Product & Strategy Officer, HighQ

Kate Simpson

National Director of Knowledge Management, Bennett Jones LLP

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Digital transformation

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• Integration of digital technology into all areas of business

• Results in fundamental changes to how businesses operate

• Digitization inherently enables new innovation and creativity

• Improve the experience of your employees and customers

• Be more connected and accomplish tasks more efficiently

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Objective: SmartLaw

• We need to transform the way we work

• Become agile, efficient, responsive, optimised

• Transformation of legal services and processes

• Deeply engaged, loyal clients and employees

• Technologically advanced and innovative

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People need to change and adapt

• Implementing the technology is the easy part

• Managing the culture change is the hard part

• People need to adapt to new ways of working

• How do we bring people with us on the journey?

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“”NOT Charles Darwin

It is not the strongest of the species that

survive, nor the most intelligent, but the

one most responsive to change.

The importance of change

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“”William Pollard

Without change there is no innovation,

creativity, or incentive for improvement.

The importance of change

Discussion.

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Questions?

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