Shared Services Canada’s Transformation Journey Briefing to the Information Technology Association of Canada (ITAC) October 7, 2014 Benoît Long Senior Assistant Deputy Minister Transformation, Service Strategy and Design

Outline

• An Unfinished Journey

• Target End State

• Shared Services Canada (SSC) Transformation Program Timelines

• SSC Transformation Timelines – By Program

• Transformation: Key Themes For Moving Forward

• Questions

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3

Consumer

Innovator

Producer

An Unfinished Journey

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Target End State

Cyber Threats Target end state: Streamlined networks • Connecting 377,000 public

servants to each other and to Canadians

• Linking 3,580 GC-occupied buildings

Key components include: • Single enterprise-wide

network with enhanced capacity and robustness

• Ultra-high speed, no-fail connectivity between data centres

• Greater, more secure Internet connectivity

• Streamlined and wireless telecom infrastructure inside buildings

• Voice services (Voice over Internet Protocol [VoIP]) (wired and wireless)

• More desktop videoconferencing services

• Contact centre infrastructure services

• Enhanced security through consolidated security services and increased perimeter security

GC Network Regional and international carriers (377,000 users; 3,580 buildings)

Internet

Public Servants GC Offices

Businesses Governments Canadians

Virtual Private Cloud

Development

Sensitive Data Enclaves

Allies (+International)

Business Continuity

Supercomputer

Production X Production Y

Target end state: Seven data centres • Established in pairs for

redundancy • Mostly private sector-owned • Most outside of the National

Capital Region (NCR)

First pair: Development data centres • Enterprise Data Centre (EDC)

Gatineau • EDC Ottawa (GC-owned) Second pair: First set of production data centres • EDC Borden (GC-owned

facility on the Canadian Forces Base Borden)

• EDC Borden Twin (site located within 100 km of EDC Borden)

Third pair: Final set of production data centres • If required (to be confirmed) • Located outside of NCR and

Ontario

Specialized supercomputing facility • EDC Dorval

Enha

nced

Ent

erpr

ise

Secu

rity

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FY 13/14 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

SSC Transformation Program Key Milestones

FY 14/15 FY 15/16 FY 18/19 FY 19/20

TELECOM

DATA CENTRE

FY 16/17 FY 17/18

FACILITIES

INFRASTRUCTURE AS A SERVICE

GCNET WAN

WIFI/LAN

VIDEOCONF. (BOARDROOMS)

CYBER SECURITY

IT SECURITY

GC SECRET INFRASTRUCTURE

CONTACT CENTRE

WORKPLACE COMMUNICATIONS

EMAIL & BB10

EMAIL

BB10

PLATFORM AS A SERVICE

WORKPLACE TECHNOLOGY SERVICES

Contract Award Wave 0 Wave 1, 2 and 3

BB10 interim service complete Pilot

EDC Gatineau Complete

Established

Expansion Complete

EDC Borden Interim Established

EDC Prod4 Established EDC Prod3 Established

EDC Montreal Replacement Complete

EDC Ottawa Refurbishment Complete

- P3 Business Case Approval Contracting Authority

EDC Prod2

- Contracting Authority EDC Borden & Prod2 Project

Authority

Midrange Supply Chain Established Mainframe Supply Chain Established

Basic Application Hosting Service Established

Mission Critical Application Hosting Service Release High-performance Computing Consolidation Complete

Contract Awards

Migration Complete Project Authority

Building-by building migration begins

Strategy for Multi-Tenant buildings Pilot Complete Migration Complete

Building-by building migration begins Industry Engagement Migrate up to 30K users to Interim/Final WiFi Service

VC Service 1.0 Established

Continue to migrate partners to VC service VC Service 2.0

Migration of ISDN connections to Internet Protocol (goal:80%) Consolidation Complete

Project Authority Contract Award Migration Complete Building-by building migration begins

Migration to enterprise services (Contact Centre Infrastructure and Toll Free Services) CONTACT CENTRE Migration Complete

Contract Award(s) Security Operations Centre Release 1 Security Operations Centre Release 3

Managed Security Service Contract Award

Release 3 - Business Case

Migration

Release 1 (tactical)

Release 2 – C5 Upgrade

Release 3 – Implementation

Device Security Software Industry Day

Software Provisioning Service Established (release 2) WORKPLACE TECHNOLOGY DEVICES

Software Service Design

Industry Engagement (includes Justice Canada)

Initial Software Provisioning Service Available

Incremental Transition to Enterprise End State RFP ITQ

PROVISIONING SERVICE

Security Operations Centre Release 2 Tracking ETI

Migration to VC Service Complete

VC Service 3.0

CYBER & IT SECURITY

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FY 13/14 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY 15/16 FY 14/15

SSC Transformation Timelines Email and BlackBerry 10 (BB10)

EMAIL & BB10

EMAIL

BB10

Wave 0 complete

Wave 1 complete

Pilot

BB10 interim service complete

Contract Award

Wave 2 complete

Wave 3 complete

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DATA CENTRE

FACILITIES

INFRASTRUCTURE AS A SERVICE

FY 2015–2016 FY 2014–2015

SSC Transformation Timelines Data Centre

FY 2013–2014 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

EDC Gatineau Complete

EDC Borden Interim Established

EDC Borden Expansion + Prod 2

Project Authority

Midrange Supply Chain Established

EDC Borden Twin Established

EDC Borden Contract Authority

– P3 Business Case Approval – Contract Authority

EDC Montreal Replacement Complete

Mainframe Supply Chain Established

PLATFORM AS A SERVICE

Mission Critical Application Hosting Service Release

Basic Application Hosting Service Established

(ongoing service improvement releases)

TELECOMM- UNICATIONS

SSC Transformation Timelines Telecommunications

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Strategy for Multi-tenant

buildings

Pilot Complete

Contract Awards

Contract Award(s)

Building-by-building migration begins Industry Engagement

Migrate up to 30,000 users to interim / final Wi-Fi service

FY 2013–2014 FY 2014–2015 FY 2015–2016

VC Service 1.0 Established (ongoing service improvements;

releases as required)

VC Service 2.0

Migration of ISDN connections to IP (goal: 80%)

Continue migration of partners to VC Service VC

(BOARDROOMS) WORKPLACE COMMUNICATIONS

Project Authority

Contract Award

Building-by-building migration begins

Migration to enterprise services

Project Authority

Building-by-building migration begins GCNET WAN

WI-FI/LAN

CONTACT CENTRE

VC Service 3.0

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CYBER SECURITY

IT SECURITY

CYBER AND IT SECURITY

FY 15/16 FY 14/15

SSC Transformation Timelines Cyber and IT Security

FY 13/14 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Security Operations Centre Release 1

Security Operations Centre Release 2

Tracking ETI

Security Operations Centre Release 3

Managed Security Service Contract Award

Release 2 - C5 Upgrade

Migration

Release 1 (tactical) Release 3 –

Business Case

Device Security Software Industry Engagement

Release 3 – implementation

GC SECRET INFRASTRUCTURE

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WORKPLACE TECHNOLOGY DEVICES

PROVISIONING SERVICES

WORKPLACE TECHNOLOGY SERVICES

SSC Transformation Timelines Workplace Technology Devices

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Industry Engagement (includes Justice Canada

ITQ

Software Service Design

R2 Software Provisioning Service Established

Incremental Transition to

Enterprise

RFP

Initial Software Provisioning Service

Available (R1)

FY 2014–2015 FY 2015–2016 FY 2013–2014

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Maintaining focus

Ensuring that all the

capabilities are in place

Will to implement

Transformation Plan

Transformation Key Themes For Moving Forward

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Questions