Case Study: Upgrade and

Integrate Your Software

CSDP works with Fortune 1000 Office Equipment Company to upgrade and integrate their customer service application suite with their legacy systems…

…by using an SRM © solution.

Unifying Infrastructure. Transforming Businesses. Gaining Market Share.

Primary goals: Overhaul outdated customer service

applications; integrate customer service

applications with legacy systems.

Features: Fully customized; capable of adapting to

the needs of a quickly expanding company;

continued support and training to ensure success.

Result: Four part integration completed under budget

and within a one year timetable.

www.csdpcorp.com

Unifying Infrastructure. Transforming Businesses. Gaining Market Share.

Upgrade and Integrate…

The Situation

A Fortune 1000 office equipment company needed to upgrade their

outdated customer service software application suite. The legacy systems

were green screen terminals hosted by a large mainframe, and the

company wanted to replace all service modules with more current

technology and a more robust user-definable application. The customer

was also growing their business both organically and through acquisitions,

and needed a solution that was flexible and easy to expand.

During the company's initial vendor search process, they determined that

no „off-the-shelf‟ software package could handle their needs. The

company chose CSDP based on the flexible and easy to customize SRM ©

software solution as well as CSDP's understanding of their business and

technical needs.

The Solution

CSDP‟s SRM © solution consisted of four parts: software licenses, consulting

services, data conversion development, and development services. The

schedule was to implement all four solutions within one year. CSDP worked

directly with the client‟s business team to develop milestones and goals for

the application development and configuration. CSDP also worked closely

with their I/T team to develop standards, structure, and project

management goals. This approach ensured ongoing and open

communication, and kept the solution on track.

The Result

The system launched successfully on time and under budget. The

applications were all consolidated as required and the integration was

seamless. After initial implementation, the CSDP team was available at all

times to include on site personnel in a number of locations. Once possible,

the client implemented a self-maintenance program with CSDP providing

training and third level support.

“The CSDP team did an unbelievable job. Not only were their Business

Consulting services great, but their software development and educational

service were even better as we became self-sufficient in maintaining and

enhancing the system on our own after three years. They do what they say

they can do, and they do it very well. They are worth what we paid for the

solution and then some.”

- VP of Operations

www.csdpcorp.com

Case Study

Productivity

About CSDP

CSDP offers flexible, agile solutions to unify infrastructure and

transform cost centers into profit drivers, resulting in greater

customer service and market share. Our services-lead software is

fully customized to fit your company's needs and is respectful of

existing infrastructure so that it implements quickly and begins

generating ROI immediately!

CSDP‟s clients have realized a 20% decrease in IT/infrastructure

costs, reduced labor costs by 15%, and improved customer

satisfaction by up to 15 points. We not only help our clients drive

down operating and service delivery costs, but enable them to

drive up customer satisfaction and increase revenue and market

share!

CSDP is a services-led software company with a tailored suite

of Service Relationship Management (SRM) © process tools. They

offer service providers and product manufacturers in any industry

an affordable way to increase efficiencies, reduce costs and

enable cost centers to become profit contributors. The SRM ©

solution ties together CRM and ERP by addressing both service

objectives and business processes. CSDP's SRM © software solution

has been delivered to some of the world‟s foremost Fortune 500

companies to include IBM, Xerox, Fujitsu, Whirlpool, Rockwell and

BOA just to name a few.

To learn more about CSDP, visit our website, follow our blog and join

the Service Relationship Management 3.0 Group on LinkedIn.

Contact us at 888-741-2737 X 107 or

E-mail us at info@csdpcorp.com.

CSDP Corporation

15615 Alton Parkway, Suite 310

Irvine, CA 92618 Unifying Infrastructure! Transforming Businesses! Gaining Market Share!

Unifying Infrastructure. Transforming Businesses. Gaining Market Share.

www.csdpcorp.com