User Experience Monitoring presented at CA World 2011

Page 1© nimsoft, all rights reserved@nimsoft & @Dennis_Corning@nimsoft & @Dennis_Corning

GN007SNDennis Corning – Director, Product Management - Nimsoft

User Experience –One Perspective To Rule Them All

Page 2© nimsoft, all rights reserved@nimsoft & @Dennis_Corning

abstractDennis CorningNimsoft, Director, Product Management

Users don’t experience web servers. Or networks. Or databases. They experience applications. Nimsoft User Experience Monitoring gives you the confidence to know your applications and cloud services are available and meeting response time goals for your local and global users. In this session, product experts from Nimsoft will discuss how you can benefit from using Nimsoft User Experience Monitoring to dramatically improve service quality and reduce the costs of IT service delivery.


agenda� Introduction to Nimsoft � The Challenge� The Solution: Nimsoft User Experience Suite� Newest Edition to the Suite: WatchMouse� Summary and Next Steps� Q&A


1Introduction to Nimsoft


delivering it services

Orchestrate ITCut complexity and costAggregate internal and external servicesRapidly adopt and exploit new technology

Differentiate ITRealign org to support the businessRight-source IT talent (reduce specialist silos)Create value through differentiated services

Deliver ITCore vs. ChoreImprove marginsDrive strategic business initiatives

New demands and New architectures require aNew approach to IT Management


nimsoft: manage complexity with confidence

Cloud-ready.Agent-optional; easily deployed

on-premises or in the Cloud.

Unified. Ubiquitous.Monitor and Service Desk.Now available anywhere.

Social.Access crowd-sourced

knowledge and best practices.

Multi-tenant.Scale easily to provide every client a personalized view.

Easy. Extensible.Simple point & click configuration.

Command line & APIs available.

Usage-based.Self-service; meter and charge

for resources consumed.

IT Managementas a service


happy customers. loyal partners.

Over 1000 customers• 420+ leading Service Providers• 20,000+ customer deployments• 36+ countries around the world

NIMSOFTALLIANCE : NIMSOFTPLACEMENTCENTER


customer success•Needed monitoring solution• Required rapid time to value

• Implemented Nimsoft Monitor• 3 day proof of concept• Rapid deployment• Configuration, No customization

• MSP needed to monitor customer environments

• Provide service management

• Implemented Nimsoft Unified Manager

• Simplification made sense

• Needed to reduce costs • Minimize complexity

• Implemented Nimsoft Monitor • Intuitive user experience reduced complexity and labor costs

• Needed to accelerate growth • Required a scalable monitor platform

• Implemented Nimsoft Monitor• Now offers higher value, higher

margin services using a single monitoring solution


solution overview


nimsoft it management as a service� Business-aligned

»On-premises, in the cloud, or both!»Multi-tenant and usage-based»Convenient subscription terms� Reduce TCO, increase ROI

»Across all your IT investments»Now, and in the future

Manage IT Complexity… with Confidence


2The Challenge


the challenge> Traditional monitoring focuses on monitoring IT components

and not what the business cares about.> Increase service levels with decreased budget.> Line of Business now recognize IT is not just infrastructure in

the background and wants more control.> Application-centric management is difficult because

applications are more modular, redundant, distributed, and dynamic.

> APM Market growing at a rate of 15% up 5% from 2010.

Source: Gartner 2011 APM Magic Quadrant Sept 19, 2011


3The Solution: Nimsoft User Experience Suite


nimsoft user experience suite: the right solution for the job!

Solutions FunctionComponent Response Monitors

Synthetic protocol monitoring. Examples: email send/receive, Ping, URL tests, Citrix, XenApp, LDAP/DNS/DHCP/WINS service availability inside the firewall.

Monitor for App. Response Time

Synthetic user screen level monitoring of any windows client/server based application. Supports both thin and thick clients inside the firewall.

Real User Monitor

Passive user monitoring of actual end user web activity. Captures user sessions for both inside and outside the firewall.

WatchMouse Synthetic protocol with Real Browser monitoring of Internet facing websites from outside the firewall. 60+ locations


no end-user experience visibility for critical business applications

Network Router

HTTP, HTTPS, Web Services

App 1

App 3

App 2

App 4

Web ServerApp ServerDB Server

Real Web Traffic:HTTP, HTTPS, Web Services

End-user


application component response monitoring

Network Router



End-user URL Response, Exchange responseICA Response, SQL Response etc..…

App 1

App 3

App 2

App 4



add nimsoft rum for real end user experience (performance) monitoring

Network Router



End-user

End-userExperience

Measurements


RUM Appliance

App 1

App 3

App 2

App 4



what if no traffic? how do you know if web app is available from user’s location?

Network Router



End-user Offline

No data collecting while user offline


RUM Appliance

App 1

App 3

App 2

App 4



add nimsoft synthetic user for availability & performance monitoring

Network Router



End-user Offline

End-userExperience

Measurements


RUM Appliance

NimsoftSynthetic

User

App 1

App 3

App 2

App 4



add nimsoft synthetic user for availability & performance monitoring

Network Router



End-user Offline

End-userExperience

Measurements


RUM Appliance

NimsoftSynthetic

User

Security

App 1

App 3

App 2

App 4



4New Edition to Nimsoft User Experience Suite: WatchMouse


introducing: WatchMouse to the nimsoft user experience suite

� SaaS solution for monitoring global Cloud application health� Self-service and deploys in less

than 10 minutes� Rich alerting, dashboards and

root cause analysis� Alerting via text, pagers, phone,

twitter, IM and more.� 60+ locations in 40 countries.� 600-plus customers including Virgin,

America, Twitter, Zappos, and Wordpress.� IPv6 and IPv4 enabled� Completely customizable to your brand

There is a new mouse in the house…


what can WatchMouse monitor?Global monitoring outside the firewall of:� Web Transaction Monitoring

» Synthetic user scripts (protocol level)» Multi-step / multi-tier /multi-locations» Record/replay using Jmeter or badboy» Conversion tool for HP LoadRunner/Business Process Monitor/RUM scripts)

� Real Browser Monitoring» Synthetic user scripts (ajax, JavaScript etc. running in the browser)» Captures browser render time to provide a true depiction of the end user

experience� API and Web Service Monitoring

» REST, SOAP, oAuth, JSON, XML, RSS feeds, openID and XML-RPC.� Network Protocols

» HTTP(S), DNS, FTP(S), LDAP(S), IMAP, SMTP, SFTP, TFTP, SCP, SIP & XMPP� IPV6/V4� Vulnerability Scanning (using Nesus)


quick startActive monitor list – Set up in minutes

Performance Dashboard shows the availability for all scripts for the defined timeframe.


creating synthetic transactions

Two techniques» Record and replay using Badboy or Jmeter» Conversion tool for HP LoadRunner/Business Process Monitor/RUM scripts


performance and availability: alerting and notification

� Performance and Availability Alerts can be sent via:» Email, SMS, Pager, XMPP/Jabber,

RSS, MSN, SNMP trap (via plugin) or Web API

� Supports stopping alerting during maintenance windows� Enables escalation of alerts to

other group members� 8 SMS gateways with 5

providers � All alerts are logged on

WatchMouse


understanding the customer experience

Monitor, triage and resolve» Understand the user experience globally

» Rich reporting and analysis of service levels

» Find the problem quickly and understand the impact

» Isolate down to a component level

» Enables you to monitor both the protocol and browser experience

» IPv6 supported


reporting overviewSample Report Types» Uptime table» Total time» Availability» Downtime» SLA Performance» More…

Sample Drill Down Report» Resolve» Connect» Processing» Transfer


root cause analysis

Provides detailed insight in problems and incidents� Alarm triggers RCA steps

» Highlights steps of the test that were/weren’t completed

» Screenshot and Raw HTML captured» Traceroute from one or more stations» DNS analysis » Domain analysis


root cause analysis

Failed Test

Redirect

View Screenshot

Waterfall Analysis


real browser monitoring� Supports Internet Explorer, Firefox, Chrome & Safari web browser� Monitors run from 50+ global monitoring stations � Real browser performance metrics (e.g. when all elements been loaded

and is the page ready to be rendered in your browser). � JavaScript error reporting � Timed screenshots of a website loading in the browser

(e.g. from a white screen to the full page) � Waterfall charts of all embedded elements in a page

(images, CSS files, etc.)


reporting� Periodic (day, week, month) reports can be automatically sent as an email or accessed via the console

� Exports to PDF or Excel, can download Data Cubes for further analysis

� Graphs are PNG or Interactive Flash objects

� Raw data 30 days� Root cause analysis 48 hours

� Statistical data 1 year

Your name here!


delivering customer transparency

� Public Status Pages» Used by some of the biggest names in the industry today

» Completely customizable to enable the customer’s own brand

» Provides customers with visibility into performance and availability globally

» Reduces support calls and cost

» Independent validation Public Status Dashboards


free online tools� Free:

» Website checker » Ping» Traceroute » DNS- analysis and performance

» Windows Site Monitor

» Apple Widget


5Summary and Next Steps


summaryNimsoft User Experience can help:» Accelerate the deployment of business focused management.» Enable IT to mature from managing IT components to business results.» IT deliver on the promise of cloud computing» IT implement a Unified IT MaaS solution that starts and ends

with the User Experience


next steps› Go to www.watchmouse.com and give it a try!› Learn more: General Overview

› http://www.watchmouse.com/en/website_monitoring_features.php› Additional information: WatchMouse Blog:

› http://blog.watchmouse.com/› Visit www.nimsoft.com/CAworld2011 for a copy of this presentation,

Nimsoft demos and more.


Thank You!› Visit www.nimsoft.com/CAworld2011 for a copy of this presentation,

Nimsoft demos and more.› For any questions: [email protected]

Technology

User Experience Monitoring presented at CA World 2011