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No orders from your website. No access to your cloud based services. No email. No VOIP. No access to Head office. Can you imagine the chaos? All businesses are reliant on their data connections these days and some businesses do not review how reliable and robust their connections are or what options may be available. Warren Potts, Product expert at TalkTalk Business discusses the many options businesses have to ensure their internet is as reliable as their reliance on it.
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WILL YOUR BUSINESS SURVIVE IF YOU GO OFFLINE?WARREN POTTS
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The ability to overcome adversityDEFINITION OF RESILIENCE
Without resilience in the business you may could suffer from:
Direct and indirect loss of revenueLoss of productivity
Increase in costsIneffective decision making
Loss of customer confidence
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Customer factors that determine resiliency in a data communications network
Business Requirements (today and tomorrow)Product Selection
Secondary ProductsNetwork Design
Cost vs Risk
HOW CAN SERVICE PROVIDERS IMPACT RESILIENCE?
Customer local
network
TalkTalkenabled
exchange
TalkTalknetwork
Required service eg:
internet
Last mileaccess product
Exchangebackhaul
Good service providers will assist with the design of the access networkbetween the customer’s Local Network and the required service
CLICK TO EDIT TITLE IN CAPSHOW BAD CAN IT GET?
CLICK TO EDIT TITLE IN CAPSWHAT IS NORMAL FAILURE?Most common examples of failure
Loss of power at the exchange or
customer site
Patch panel termination issues/port re-use Physical cable damage
Weather impactsFloods
Heat (expansion - dry joints)Wind (collateral damage)
Site issuesBroken configurationUnpatched services
Malicious damageCable theftVandalism
Major event managementAlthough not an outage, it may
delay fixes or provisions
Any of these events can cause an outage from minutes to days
CLICK TO EDIT TITLE IN CAPSRESILIENCE MEANS ENSURING CHOICEChoose a provider that can provide the full range of
next generation products at each location
TalkTalk BusinessAccess Products by Exchange
Availability in TalkTalk Exchanges Speeds Target Fix times
Broadband (MPF) 100% Up to 16Mb 1 working day
Superfast Broadband (FTTC) Openreach Permitting Up to 80Mb 1 working day
EoFTTC Openreach Permitting Up to 80Mb 7 Hours
EFM 100% Up to 20Mb 6 Hours
EAD (Fibre Ethernet) 100% Up to 100MbOr up to 1Gb 5 Hours
Facilitates the right product(s) for the site rather than investing in unnecessary upgrades
CLICK TO EDIT TITLE IN CAPSChoose a provider that can reach your end-customer sites.
+ TalkTalk has 3000+ exchanges serving the Next Generation product portfolio
+ More than twice the size of its competitors
+ This brings the network closer to your premises
+ This reduces cost
+ This provides more choice
CLICK TO EDIT TITLE IN CAPSRESILIENCE BUILD OPTIONSCopper-based resiliency designs
Broadband, FTTC, and EFM can only be served by the local exchange. E.g.
TalkTalkenabled
exchange
TalkTalknetwork
Broadband
EFM
Exchange backhaul
This Is the cheapest way of providing resilience, can mix and match any productsCannot choose the route that copper takes from the site to the exchangeSingle point of failure at the exchange (power or shared infrastructure)
TalkTalknetwork
CLICK TO EDIT TITLE IN CAPSRESILIENCE BUILD OPTIONSCopper-based resiliency designs
To improve Copper only designs the best option is to request that the second connection is placed with a alternate provider
TalkTalkenabled
exchange
TalkTalknetwork
Broadband
EFM
Exchange backhaul
This does provide additional protection for loss of provider-specific infrastructure, backhaul failure and key node failure in Providers Networks
Does not protect against loss of power at the exchange or loss of both first mile connections
TalkTalknetwork
Alternate provider
Exchangebackhaul
Interconnect
CLICK TO EDIT TITLE IN CAPSRESILIENCE BUILD OPTIONSFibre Ethernet-based resiliency designs
Fibre is not restricted to local serving exchange and so more design possibilities exist
TalkTalkenabled
exchange
Fibre 1
Fibre 2TalkTalknetwork
Exchange backhaul
TalkTalkenabled
exchange
TalkTalknetwork
Fibre 1
Fibre 2
Exchange backhaul TalkTalknetwork
Option 1
Option 2
TalkTalkenabled
exchange
Exchange backhaul
CLICK TO EDIT TITLE IN CAPSWHAT IS DUCT DIVERSITY?Fibre Ethernet based resiliency designs
TalkTalk Enabled
Exchange
Duct diversity is not normally supported across two different service providers
CLICK TO EDIT TITLE IN CAPSRESILIENCE BUYING DECISIONSCost vs Availability
Cost £
Avai
labi
lity
(Impr
oved
SLA
)
90%
100%Two Fibre Circuits into 2 exchanges with Duct Diversity
Two Fibre Circuits into 2 exchanges
Fibre Circuit with Copper backup
Two Copper Circuits to same exchange
Singe Copper Circuit (E.g. ADSL)
Use a provider with good technical pre-sales that understands the needs of your business to get the best resiliency design for an appropriate cost.
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QUESTIONS?
