raffaella-bianchi documents

"Greening" SMEs' Competitiveness
Documents "Greening" SMEs' Competitiveness
Are you listening to your call center
Documents Are you listening to your call center
Impresa 11.14 Banfi-Bianchi-Schiavotto (2)
Documents Impresa 11.14 Banfi-Bianchi-Schiavotto (2)
Omnichannel-not-omnishambles
Documents Omnichannel-not-omnishambles
Cheaper-simpler-better-for-customers-Outsourcing-without-trade-offs
Documents Cheaper-simpler-better-for-customers-Outsourcing-without-trade-offs
INTRE_201501_Perform_Digitale Transformation
Documents INTRE_201501_Perform_Digitale Transformation
McKinsey - Why care about e-care - Economist Lean back
Documents McKinsey - Why care about e-care - Economist Lean back
Why_companies_should_care_about_e care
Documents Why_companies_should_care_about_e care
More-than-digital-plus-traditional-A-truly-omnichannel-customer-experience
Documents More-than-digital-plus-traditional-A-truly-omnichannel-customer-experience
Overcoming obstacles to digital customer care
Documents Overcoming obstacles to digital customer care
ItaliaOggi 07.10.14 Bianchi-Schiavotto-Svoboda
Documents ItaliaOggi 07.10.14 Bianchi-Schiavotto-Svoboda
Akzente_1.15_04_News
Documents Akzente_1.15_04_News
Telecommunications industry at cliffs edge Time for bold decisions_June2016
Documents Telecommunications industry at cliffs edge Time for bold decisions_June2016
The surprising truth about which countries lead in digital
Documents The surprising truth about which countries lead in digital