Effective supervisory skill trainig

EFFECTIVE SUPERVISORY SKILLSTRAINING

Shahinur Alam, HR-Manager,

Apex Footwear Ltd.LCMC-IBA

naoshinshahin@gmail.com, +880 1712204694

Why Supervisors/Managers are important?

Set and achieve organizational goals

Link between workers and management

Responsible for smooth running of operations

“The productivity of work is not the

responsibility of the worker but of the manager.”

– Peter F Drucker

Essential Supervisory Skills

People Management

Technical

People Skills

Effective CommunicationThink – before communicating

Eye contact – build rapport

Be assertive – state your point respectfully

Active listening – express understanding

Questioning – draw out more information

HEAR ModelH – Help help people to get message across

show interest through body language

don’t interrupt

E – Explore

ask – have I understood clearly?

do I have enough information?

A – Acknowledge and Analyze

check understanding

summarize and repeat what the person has said

R – Respond

take your decision

decide how to respond

How to delegate better?

Consider the task

Give clear, complete instructions

Check for understanding

Follow-up

Encourage to learn and take decisions

Once delegated – don’t take back

Feedbacks – positive

Should be clear, specific

Tell why it’s important to do well

Encourage to do better

Giving Feedbacks – constructive

Never attack the person

Talk about specific behaviors

Find out weaknesses

Management Skills

Achieving Goals

Set goals – SMARTly

Regular Meeting

Spend time with team members

Follow up on projects, tasks

Listen to grievances, triumphs

Brainstorm to find solutions

Provide tools, work environment

Leading the teamLead by example practice what you preach

Allow space don’t micromanage

develop future leaders

Motivategive credit where it is due

Coach help your team improve skills

Disciplining the team

Act quickly – give opportunity to change

Relate behavior with standard

Explain big picture

Specify changes, expectations

Warning, consequences

Provide support

Managing conflicts

Conflicts are inevitable

Act sooner than later

Talk it out

Get Mediation

Managing yourselfPositive attitude

Be focused

Positive behaviorshonesty, integrity, empathy, sensitivity

Time managementMake list of tasks

Prioritize, schedule

Ask for supportWhen everything is priority it’s good to ask for support

builds, strengthens relationships

Managing yourself – II

Take the decision

But make team feel they’re part of the decision

Work Hard

Understand your purpose

Take responsibility for failure

Share success with the team

Be accessible

Be human

Technical Skills

Technical Skill

Working knowledge of all tasks

Examples – SOPs, Workflows etc.

Varies according to job nature

Good Managers Bad Managers

Gives credit Takes credit

Thinks positively Thinks negatively

Delegates tasks Micromanages

Engages team Ignores team

Acts like a mentor Acts like a critic

Questions?