Jeff Warren - Oracle...Oracle Retail Customer Engagement Cloud Service Gain bottom-up insights from...

Copyright © 2015, Oracle and/or its affiliates. All rights reserved.

VICE PRESIDENT, RETAIL STRATEGY & SOLUTIONS ORACLE RETAIL

Jeff Warren

Oracle Retail Version 16

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Copyright © 2015, Oracle and/or its affiliates. All rights reserved.

Agenda

• Empowered Commerce

• Industry Trends

• Introducing V16

• Q&A

Empowered Commerce speaks to both the Retailer and the

Consumer: it simultaneously enables consumers to shop how, when and where they want – and enables retailers to engage

consumers and drive them to desired resolution without sacrificing profits.

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THE POWER

THE MONEY

AND

MILLENNIALS

BOOMERS

AND =

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Retail is Rapidly Changing

By 2020, 80% of the world population will own a smartphone

Cross-channel retail sales will reach $1.8 Trillion by 2017 (Forrester)

Mobile will play a bigger role in click & collect initiatives

IoT in retail is predicted to have an economic impact of $410 billion to $1.2 trillion per year by 2025 (McKinsey)

Social will grow as the part of the retail (Omni Channel) mix

IT Retail Spend 2016 - 26% of the software spend will be on cloud solutions (60% of eCommerce, 53% of BI/Analytics)

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Retail Trends in the Middle East

Retail sector is on track to reach $1.05 Trillion in 2016

40% of ME consumers consider security to be their main concern when using smartphone retailing

In 2015 37% of ME consumers prefer immediate delivery for all of their purchases made in store compared to 50% globally

High-end fashion and accessories represent 35–40% of the market, beauty - 25%, hard luxury representing - 30–35% and ‘art de la table’ accounting for 5%

63% of ME consumers are willing to pay for same-day delivery

The Middle East eCommerce market is currently valued at $4.9 billion and is expected to expand to $10 billion by 2018

The most successful retailers in the Middle East will be the ones that understand regional consumers the best, and adapt their models to generate unique, brand-defining experiences that keep customers coming back

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Retail

8

• Continued Financial Pressure – Both Margins and

Operating Expense

• Global Expansion

Challenges

• Agility – The Need for Speed

– Protection from Disruption/New Market Entrants

• Elevate Customer Experiences

• Brand Equivalency Across Channels

Introducing V16

The Cornerstones of Oracle Retail Strategy

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Our strategy is simple, Empower Retailers to deliver the

user experience associates expect and consumers demand,

with a focus on 5 Key Cornerstones. V16 delivers on the

vision to allows retailers to better anticipate demand, simplify

their operations, and inspire engagement.

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V16 Oracle Retail Enterprise

Maximize Productivity through Streamlined Processes

Increase Flexibility Empowering People & Processes to Work Better Together

Transform User Experiences and Inspire Associates to Work the Way We Live

Enhance the Experience Away from the Register through Modern Retailing

Simplify IT Landscape, Giving Users Greater Control and Allowing IT to focus on Innovation

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V16 Release Statistics

Customers provided input into V16 Release

100,000 Days R&D Investment

>10 >200

New Cloud Services introduced in V16 10

Trusted System Integrator Partnerships leveraged throughout the project

The Cornerstones of Oracle Retail Strategy

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Oracle Cloud Applications The Strategic Plan

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…of the new applications we create will run in the cloud

…of our customers will deploy in the cloud 100%

…customers migrate in phases, cloud and on-premise apps will coexist IF WHEN

…will continue investment in on-premise

…will develop a complete portfolio to enable self-determined customer migration

Oracle Cloud A Complete Cloud for Your Entire Business

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Data-as-a-Service

Platform-as-a-Service

Infrastructure-as-a-Service

Software-as-a-Service

Oracle Confidential – Internal/Restricted/Highly Restricted

Next Generation Planning UX

• Driving Increased Employee Productivity, Faster Response Time to Exceptions, and Streamlined Planning through:

• Modern & Intuitive User Experience

• Dashboard Focused Processes

• Mobile Enabled Out-of-the-Box

• Focused Fit for Purpose Cloud Services

• Real-Time Dynamic Data Updates

Oracle Confidential – Internal/Restricted/Highly Restricted

• SaaS-based Cloud Offering

• Creation of Localized, Customer Targeted Assortments

• Cluster Locations Based on Performance & Store Attributes

• Reconciliation w/ Upstream Merchandise Financial Plans

• Plan in Multiple Currencies & Languages

• Streamlined Processes Enabled Through Embedded Science & Automation

• Exception-Based Retailing

Introducing Assortment Services Assortment Planning & Item Planning Capabilities

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What is it? A format integration structure, BDI is the Oracle Retail Enterprise Integration Infrastructure solution designed to address the complexities of the movement of bulk data between Oracle Retail and 3rd Party solutions.

How does it work? – Leverages the same tech stack as the Oracle

Retail applications it services - so it is covered by the same tech licensing

– BDI moves data via services, not files. – On-Premise, Cloud, Hybrid Cloud – Focus is now on sending or receiving localized

data.

Why BDI? – Efficient management of large volume bulk data movement (Premise & Cloud) – Supports multiple bulk data end-points – Increases IT productivity

B D I

Bulk Data Integration - NEW V16

The Cornerstones of Oracle Retail Strategy

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Mobility: Converged Experiences Tablet Optimized Release

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Xstore Point-of-Service

Xstore Point-of-Service

TABLET HANDHELD

TRADITIONAL PORTABLE

Xstore Mobile Tablet

Xstore Mobile Handheld

Work the Way we Live

TRADITIONAL PORTABLE

Merchandising Mobile

• Modern UX

• Supplements the desktop, rather than recreating all functions

• Designed for the phone, but optimized to work on any device

• Focused on the manager role, but able to support other users – Approval of existing orders and transfers

– Email capabilities for communication amongst team

• Consistent terminology and functionality with applications (e.g. validation rules)

• Complements existing Allocation, Sales Audit and Invoice Matching mobile apps

Confidential - Restricted 21

The Cornerstones of Oracle Retail Strategy

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• Empowering the sales associate to deliver the retailer's brand promise with simple, consistent processes.

• Effecting the in-store Commerce Anywhere order execution.

• Blurring the line between the shopping and purchasing experience.

• Providing configurations and foundations in support for domestic and multi-national retailers.

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Converged Commerce Unified Experiences, Consistent Views, Common Execution

‘Out of the Box’ Integration of Customer Segments from Advanced Clustering Cloud Service to Oracle Retail Customer Engagement Cloud Service

Gain bottom-up insights from Data Mining Science, Develop Segments based on attributes driving purchase behavior and identify opportunities!

Customer Segmentation Science Driven Results Enriching Your Downstream Actions

Brand Compliance V16

Mobile micro app platform for full supply chain collaboration and transparency

Better Together Across the Supply Chain Network • Enabling users to

better anticipate needs outside the current supply chain

• Evaluating the impact of inventory movement to make profitable and informed decisions

• Elevate brand image

The Cornerstones of Oracle Retail Strategy

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Planning and

Optimization

Other

Systems

Mobile Apps

Core User Interface

Business Analytics

Transforming the User Experience Merchandise Operations Management

Confidential - Restricted 27

Merchandising Modernization Operational Insights

Confidential - Restricted 28

In-Context Launch Action taken from dashboard

reports to “launch” into a solution’s screen passing parameters in a specific

format

Contextual BI Reports displayed that

dynamically refresh when certain actions (called contextual events) are

performed on the task flow

Notifications Notify authenticated users

within the application when business events occur;

example PO not approved

Dashboard Role-based; displayed to the

user upon opening the application; highlights

actionable or frequently monitored activities

Persona Details

• Manages inventory levels across locations

• Key responsibilities:

– Monitoring stock variance to plan

– Creating adjustments to open orders or replenishment settings

• Dashboard highlights

– Monitoring forecasted sales to forecasted inventory

– Resolving purchase order issues which may prevent timely shipping or receiving

Benefits

• Shortens order approval process by 60% or more

• Eliminates need to build custom reports to monitor ordering exceptions

• Shortens steps for closing overdue orders from 10 to 1

• Proactively looks for forecasted inventory shortfall

• Provides single-step resolutions

– Canceling orders

– Creating orders or transfers

– Re-allocation

Ivan, Inventory Analyst

Confidential - Restricted

Inventory Analyst Dashboard

Persona Details

• Focuses on managing sales and margin performance to plan

• Key responsibilities:

– Monitoring open to buy

– Approving purchase orders approval

• Dashboard highlights

– Monitoring shipments for potential impacts on OTB

– Highlighting orders awaiting their approval

Benefits

• Provides snapshot view of today’s top 10 selling items

• Proactively monitors order shipment accuracy

• Provides single step resolutions for

– Updating PO Dates

– Canceling Orders

• Allows for approval of multiple orders in one action

• Provides graphical view of buying budget and spend by period

Benny, Buyer Buyer Dashboard

30 Confidential - Restricted

Persona Details

• Resolves inventory discrepancies and manages stock counts at the corporate level

• Key responsibilities

– Ensuring transfers and RTVs closed

– Ensuring stock counts are reconciled and processed

• Dashboard focused on

– Timely closing of transfers, allocations, and RTVs

– Timely processing of stock counts

Benefits

• Reduces time searching for stock count exceptions from 5 clicks to zero

• Eliminates the need to build custom reporting to monitor for negative inventory

• Allows for approval of multiple transfers in one action

• Provides suggested actions for resolving

– Inventory in inactive/discontinued locations

– Items unintentionally ranged to a location

31 Confidential - Restricted

Connor, Corporate Inventory Control Analyst Inventory Control Analyst Dashboard

Persona Details

• Focuses on inventory valuation and stock ledger accuracy

• Key responsibilities

– Reviewing and approving the value of a physical inventory

– Resolving inventory valuation discrepancies prior to month end

• Dashboard focused on

– WAC and/or CMO variances outside of an expected tolerance

– Monitoring late posted transactions from previous month

– Addressing variances in inventory valuation based on counts

Benefits

• Highlights financial anomalies in inventory valuation prior to month close

• Proactively manage WAC variances to ensure inventory valuation accuracy

• Allows for stock count value variance to be accepted in a single action

• Proactively monitor and update budgeted shrink and CMO based on business trends

Fatima, Finance Analyst

32 Confidential - Restricted

Finance Analyst Dashboard

Persona Details

• Maintains standards and accuracy of foundation and item data

• Key responsibilities

– Maintaining cross-enterprise attribution

– Ensuring completeness of item data

• Dashboard focused on

– Timeliness and completeness of item setup

Benefits

• Monitors for specific attributes required by department

– Highlights overall completeness of the item

– Tracks required attributes even after item approval

– Single click to take action from the report

Stu, Data Steward

33 Confidential - Restricted

Data Steward Dashboard

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Measurable Benefits

Increase in Productivity through more streamlined integrated processes

Reduction in Invoice Matching Time (from 40 steps across 10 SKU’s to a SINGLE step)

Reduction in Item Set-Up Status Screens

5 to 0 Clicks per active Stock Count Exceptions

Number of Custom Reports Needed to Monitor Negative Inventory Status

Reduction in PO Approval Process

80%

90%

60%

80%

0

0

The Cornerstones of Oracle Retail Strategy

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Leverage Technology & Scale

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19 Data Centers serving 195+ Countries

600… SaaS cloud applications

15+ years Managing Enterprise Cloud

More than 75% of Fortune 100 companies run Oracle Cloud

19 of 20 Top Cloud Providers Run on Oracle

70M+ users/day 33B+ transactions/day

24+ Cloud Platform Services 9M+ Developers Worldwide

The Cornerstones of Oracle Retail Strategy

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