View
232
Download
5
Category
Preview:
Citation preview
SAP Solution Manager 7.1
Available to all SAP customers and partners worldwide!
© 2011 SAP AG. All rights reserved. 2 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Agenda – Contents
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Background
SAP Solution Manager 7.1 – Strategic direction
SAP Solution Manager 7.1 – Highlights
How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA
EGI Portfolio
New Consulting Services
Background
SAP Solution Manager 7.1 – Strategic direction
SAP Solution Manager 7.1 – Highlights
How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA
EGI Portfolio
New Consulting Services
© 2011 SAP AG. All rights reserved. 4 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Accelerated Innovation with Sybase Unwired
Platform (SUP) e.g. Executive Purchasing Sign Off
Integrated E2E Application Lifecycle Management Sybase Unwired Platform Updates integrated in Maintenance
Optimizer
Device Software integrated in Software Release Management
and Correction and Transport system
Deployment (+Tracking) via AFARIA
Consistent deployment of SAP SOA services on SAP Gateway
Integration Validation Transactional Consistency from Workflow creation to Sign off /
Rejection (Tracking of every process step)
Exception management and Root Cause Analysis Enablement
Run SAP like a Factory Monitoring of workflow items
End user experience monitoring
Exception Handling
Performance and Availability Management
SUP +
Gateway
SAP ERP
© 2011 SAP AG. All rights reserved. 5 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Scope supportability for SAP/Sybase Mobile Platform
End-to-End Root-cause Analysis
• End-to-End Trace Analysis covering mobile client, middleware and backends
• Workload, Exception and Change Analysis as well as System, Database and Host Host specific analysis features
Technical Monitoring, Reporting and Alerting
• System Monitoring / Scenaro based Monitoring covering all necessary Mobile Platform components
• Integration in central Alerting Infrastructure (common alert store and alert inbox) and Reporting infrastructure (KPI Reporting and Management Dashboards)
Central Transport and Deployment Management
• Bundling of all involved software fragments to one project and transport between different landscapes (development, test and production)
• Central deployment at different landscape components based on native tools
Software Download and Maintenance Optimization
• Software download for all necessary software components via SAP Service Marketplace and SAP AppStore
• Support of software component selection via SAP Maintenance Optimizer
Application Incident Management and Remote Accessibility
• Creation of incident tickets in customer landscape and forwarding towards SAP
• Remote access for all server components of Mobile Platform via NetViewer
Co
mp
lete
In
teg
ratio
n in
SA
P S
olu
tio
n M
an
ag
er
an
d S
AP
Su
pp
ort
Ba
ckb
on
e
Customer on Watch program and Service Development
• Provide for mobile platform customer on Watch program covering Global Virtual RCA Team, Service Delivery, Service Development, Product Feedback and Operation Readiness
Background
SAP Solution Manager 7.1 – Strategic direction
SAP Solution Manager 7.1 – Highlights
How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA
EGI Portfolio
New Consulting Services
© 2011 SAP AG. All rights reserved. 7
New Innovations The Solution Tomorrow The Solution Today
Only an upgrade away!
SAP Application Lifecycle Management Roadmap:
“ERP for IT”
Solution Implementation
Test Management
Change Control Management
Incident Management
Technical Operations
Business Process Operations
SAP-Centric Application
Lifecycle Management
Enterprise Resource
Planning for IT
© 2011 SAP AG. All rights reserved. 8 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Integrated IT Service Management and Application
Lifecycle Management with SAP Solution Manager
© 2011 SAP AG. All rights reserved. 9 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
© 2011 SAP AG. All rights reserved. 10 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Enterprise Support for the entire Landscape
Background
SAP Solution Manager 7.1 – Strategic direction
SAP Solution Manager 7.1 – Highlights
How can we help customer to create a Solution Manager Roadmap
Action Plan to TQM/ESA
EGI Portfolio
New Consulting Services
© 2011 SAP AG. All rights reserved. 12 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Solution Manager 7.1 – Highlights
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
IT Service Management based on SAP CRM7.0 EHP1 • ITIL-aligned IT Service Management and ALM Processes
• Easy extension to CRM capabilities, aligned with the release strategy of SAP Business Suite
Simplified User Interface • Fully work-center-enabled
• Change and Incident Management : Completely web-based user interface
• Test Management : New, intuitive user interface to guide testers through test execution
New Monitoring and Alerting Infrastructure • Avoid alert flooding with central infrastructure and correlation/aggregation of alerts
• Minimize TCO and “Run SAP like a Factory” with a minimum of FTEs
Seamless integration with non-SAP technologies • Test Management: HP Quality Center, HP QTP and other 3rd party test automation tools
• Incident Management: HP Service Manager, IBM Tivoli, REALTECH Infrastructure Management
• Solution Documentation : IBIS Content integration to enhance usage analysis
Extended usage rights • Single point of contact to cover the IT Service Management
Integration
Ease of Use
Efficiency
Openness
Scope
© 2011 SAP AG. All rights reserved. 13 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Orchestrate Your Solution with SAP Solution Manager R
un
S
AP
lik
e a
F
ac
to
ry
Ap
plic
atio
n L
ife
cyc
le
Ma
na
ge
me
nt
Business Process
Operations
Application
Operations
Change, Test &
Release Management
Maintenance Optimization & Security
Incident, Problem &
Request Management
Portfolio & Project
Management
Single Source of Truth
Single Source
of Truth
Solution Documentation &
Implementation
Integration
Validation
© 2011 SAP AG. All rights reserved. 14
Business
Process
Performance
Business
Process
Improvement
Data
Growth
Performance
& Capacity
Management
Business Process
Operations
Business Process
Improvement
Exception
Management
Cockpit
Data Volume
Management
Process Analytics
Run SAP like a Factory – Business Process Operations Operate and Optimize the Business
Mission:
Permanent changes of business are key
drivers for the need to continuously optimize
well established processes.
Cap
ab
ilit
y
Sit
uati
on
© 2011 SAP AG. All rights reserved. 15
Technical
Operations
Performance
& Capacity
Management
Batch
Management
HW
Bottlenecks
Issue
Resolution
Technical
Operations
(“Always On”)
End to End Trace
Exception
Management
Cockpit
Technical
Optimization
Technical Optimiz.
Root Cause
Analysis
Run SAP like a Factory – Application Operations …
0
10
20
30
40
50
60
70
80
90
Time
Mission:
Ideally two FTE per shift may run the SAP
solution. AGS shows how to approach this
goal with Automation, Standardization and
better integration!
Cap
ab
ilit
y
Sit
uati
on
© 2011 SAP AG. All rights reserved. 16
Near Zero
Downtime
Landscape
Transformation
Custom Code
Management
Upgr. Dependency
Analyzer
Upgrade Roadmap
Run SAP like a Factory – Maintenance Optimization
Cap
ab
ilit
y
Sit
uati
on
Mission: “Leveraging and optimizing existing
IT resources and investment”
AGS drives down required time, cost and risk
of applying support-, legal change-,
enhancement-packages and new releases to a
minimum. Leverage SAP standard by clearly
separating custom enhancements from SAP
standard code
Minimize
Downtime
Restructure (Profit Cnt./
Chart of
Accounts)
Acquisitions
& Divestiture
Reduce
Landscape
TCO
Back to
Standard
Protect
Investments
In Upgrades
PROD
still
operational
Clone
PROD
Upgrade
on
clone
Re-Sync
clone
with
PROD
Clone
becomes
new
PROD
© 2011 SAP AG. All rights reserved. 17
Compliance
Secure
Collaboration
Identity & Access
Management
Infrastructure
Security
SW Lifecycle
Security
Cap
ab
ilit
y
Sit
uati
on
Audit Outsourcing
Process
Security /
Collaboration
Access &
Identity
Management
Network,
System, DB
Security
Security
Patches
Mission:
Protecting data and keeping the availability of
SAP solutions is at the core of Security.
SAP provides assessments, security
standards and best-practices for the secure
operation of SAP-centric solutions.
Run SAP like a Factory – Security Protecting data and keeping the availability of SAP solutions
© 2011 SAP AG. All rights reserved. 18
Product, Solution
and Operation
Standards
Process Security &
Data Consistency
Transactional
Correctness
Performance Mission Control
Center
Cap
ab
ilit
y
Sit
uati
on
Implemen-
tation Projects
Complex
Landscape
Integration
Mergers &
Acquisitions
Large Scale
Rollout
Complex
Partner
Collaboration
Mission Control Center for Integration Validation Ensuring E2E Solution consistency
Mission:
Implementing complex solution landscapes
and mission critical business process
scenarios can be a challenging task.
The implementation of complex solution
landscapes with multiple mission critical
business process scenarios is typically
distributed across many teams and in most
cases many stakeholders.
Product Standards:
Transactional consistency: changes in one business transaction are posted completely
or not at all.
Logging of exceptions: highlight exceptions indicating possible data inconsistencies
with appropriate identifiers.
Root cause analysis capabilities to track processing of data in order to identify issues.
Extensibility: no modification of standard code, only use of standard interfaces.
Solution Standards:
Process security: an end user cannot create inconsistent data.
End-to-end transactional consistency: data consistency is ensured across multiple
transactions and systems.
Performance and scalability to meet all business requirements on response times, batch
runtimes etc.
High availability of components ensures a safety net to support mission critical core
business processes.
Operation Standards:
Business process monitoring and exception management.
Management and monitoring of workflow items.
Tracking of exceptions in an incident management system.
Tracking of changes of all components supporting the core business processes.
Pro-active and regular data consistency management.
Pro-active and regular performance and capacity management.
L
i
s
t
o
f
i
n
c
o
n
s
i
s
t
e
n
t
o
b
j
e
c
t
s
Result of
Consistency
Check: 6 objects
are inconsistent
© 2011 SAP AG. All rights reserved. 19
Mission:
SAP delivers applications and technologies
to manage all aspects of application lifecycle
management according to ITIL v3.
AGS provides processes, tools, services, and
an organizational model to manage SAP and
non-SAP solutions throughout the complete
application life cycle
End to End Application Lifecycle Management Requirements to Deploy
SAP PPM / cProject /
Solman Integration
Business Blueprint
& Process Config.
Custom Code
Management
Testing
Change & Q-Gate
Management
Cap
ab
ilit
y
Sit
uati
on
Portfolio
Planning
Project
Management Requirements Development Testing
Change
Management
Test Scope Optimization with
Business Process Change
Analyzer
Background
Strategic direction
SAP Solution Manager 7.1 – Highlights
How can we help customer to create a Solution Manager Roadmap
EGI Portfolio
New Consulting Services
© 2011 SAP AG. All rights reserved. 21 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Action Plan to TQM/ESA
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
ACTION 2 : Help customers to create Solution Manager 7.1 Roadmap
HOW : Help customers to utilized EGI portfolio or consulting services based on EGI`s.
http://service.sap.com/enterprisesupport
© 2011 SAP AG. All rights reserved. 22 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Action Plan to TQM/ESA
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
ACTION 3 : Help customers to Order EGI`s
HOW : http://service.sap.com/enterprisesupport
© 2011 SAP AG. All rights reserved. 23 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Full Suite of SAP ALM Quick Wins Based on the Essential ITIL* Scenarios for Application Management
Solution Implementation
Projects Quick Start
Template Managment
Test Management
Test Strategy Asessment
Test Tool Implementation
Test Mgmt Audit Service
Performance Testing Quickstart
Technical Operations
IT Reporting Setup
System Monitoring
Job Management w SAP CPS
SAP Enduser Experience
E2E Root Cause Analysis
Bus Process Operations
Business Process Analytics
BPO Dashboards
Business Process Monitoring
Data Volume Mgmt Cockpit
Application Incident Mgmt
Operations Quick Start
ITSM Workshop
ITSM Deployment Service*
Maintenance Management
Custom Code Cockpit
Business Process Change Analyser
Systems Recommendations
Change Control Management
Change Request Mgmt PoC
CTS+ / Quality Gate Transport Management
Configuration validation
Upgrade
Upgrade Assessment of
Solman 7.1 (mandatory)
Upgrade or Implementation of Solman 7.1*
Upgrade dependency anlayzer Solution Documentation
Solution Documentation (Assistant) Require- ments
Design
Deploy
Build & Test
Optimize
Operate
Application
Management
ALM Planning
ALM Strategic Roadmap
Workshop** (mandatory)
*ITIL v3.0 certified
© 2011 SAP AG. All rights reserved. 24 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement © SAP 2008 / SAP CRM Interaction Center Overview, Page 24
Thank you!
Recommended