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Service Referral UpdatesFirst Section is Only for Transition
Ongoing Powerpoint starts slide 15
Post FamLink 7.1 Release
Service Referral
• Services are reimbursed from many separate funds and must be charged to the appropriate bot
• Service Referral was created to simplify the process of requesting Services by limiting the types that Social Workers see
• Social Workers only see a single Service Type but Fiduciaries see all of the options and select the appropriate ones.
Fiduciary selects the appropriate Service Type
Service Referral Changes with Release 7.1 in June 2015
• The Service Referral page was changed in both form and structure• There is new functionality to allow files linked to the service referral to be
uploaded for individual participants• A new group box will allow easy review of uploaded files linked to the
service referral• The Intake Information group-box was relocated next to the Provider group-
box on the page• The Provider default was changed from the Provider Search radio button to
the Provider name and Address Text• A new Action list was added to facilitate communications between the
Fiduciary and the Social Worker• New Automated Messages initiated by the Fiduciary will be sent to the
Social Worker
ComparisonNew Old
Changes with Release 7.1• New Upload Column• Intake Info section moved• Provider Default changed
• New Actions hyperlink• New File upload section
File Upload Column
• Upload hyperlink for each participant
• File Upload Page
Intake Information Section Moved
Actions Hyperlink
• Actions hyperlink
History of Instructions
Automated E-mail
Files Uploaded Group Box
• Uploaded Files
Service Referral
Post FamLink 7.1 Release
Creating a Service Referral
• Service Referrals can be created in 3 different ways, a CFE, a FARFA or from Create Casework.
Creating a Service Referral from Create Casework
Service Participants Group Box
Service Group Box
Service Authorized to Begin and Primary Reason for Referral
Service Group Box
Child Care Caregiver Work Status
Concrete Goods
In-Home or Reunification
Provider and Intake Information
Actions Hyperlink
• Actions hyperlink
Instructions for Fiduciary
• Who• What• When• Why • How much
History of Instructions
Automated E-mail
File Uploaded
Basis for Referral tab
Service Referral Goal
Gathering Questions
Adding Parent Information
Additional Family Information and Address Information
Approving and Launching the Service Referral
Launching Service Referral cont.
Linking Service Referrals to Objectives
Service Referral Status from the Outliner
Canceling Unwanted Service Referrals
• Pending
• Awaiting Services
Open Service Referrals can only be canceled by Fiduciary
• Open Services
Child CareIn the “instructions to fiduciary” PLEASE put:
• 1. Start Date
• 2. End Date
• 3. Full time or half time (before/after school)
• 4. Is it a Relative placement or Foster care placement?
• 5. Registration Fee? How much?
• 6. Special needs?
• 7. Provider name & # - if the daycare is under an individual’s name it is a family home daycare
Concrete GoodsIn the “instructions to fiduciary” PLEASE put:
• 1. What specific Provider will be used
• 2. How much is needed and for what. – (i.e. $25 for hygiene products, $50 for diapers)
• 3. When is it needed
In-home/ReunificationIn the “instructions to fiduciary” PLEASE put:
• 1. Start Date
• 2. End Date
• 3. Specific Provider
Receiving CareIn the “instructions to fiduciary” PLEASE put:
• Foster Home Placement name and provider # • Placement Begin Date • Date removed from home (Only on initial placements) • Removal Reason(Only on initial placements) • Child removal from Home Information: (Only on initial placements)• Manner• Caregiver Structure • Primary Caretaker • Secondary Caregiver
Resources
Service Referral Sheet from Initial FamLink Release
Service Referral Mapping Guide
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