Sinc@he meeting at unimc

Web and Web and accessibility @unimcaccessibility @unimc

Sinc@he meeting at unimcSinc@he meeting at unimc

•Norms in web context for PA

•Applications of the norms in our websites

21/04/23 SINC@HE 2

Norms are focusing on…Norms are focusing on…

• Accessibility• Usability• Transparency• Privacy• Quality of web• Institutional communication

21/04/23 SINC@HE 3

ACCESSIBILITYACCESSIBILITY

• Definition:

«Content is accessible when it may be used by someone with a disability».

Ability of informatics systems to provide services and open information, within the limits of technological knowledge, without discriminating any user, including people needing assistive technologies and particular settings.

21/04/23 SINC@HE 4

ACCESSIBILITYACCESSIBILITY

• Law 4/2004 (Stanca law)– Criteria, principles and methods of assessment to allow

technological access to the people with disabilities

• 75/2005 Presidential Decree to establish criteria and guidelines

• 183/2005 Minister Decree to establish technical requirements

21/04/23 SINC@HE 5

ACCESSIBILITYACCESSIBILITY

• Users should be involved to check the accessibility http://www.accessibile.gov.it

21/04/23 SINC@HE 6

ACCESSIBILITYACCESSIBILITY

Public Administration Ministry, DigitPA and Formezexamine the reported practices and point out the best

ones

21/04/23 SINC@HE 7

USABILITYUSABILITY

• Definition: «the chance for users to use web contents easily»

• 5 requirements of usability: – Easy navigation– Content completeness– Information should be clear and understandable– Communication should be effective– Graphics should be eye-catching

21/04/23 SINC@HE 8

USABILITYUSABILITY

• Digital Administration Code (DAC, DLgs 82/2005) establishes the main principles:

–  Information and access keys should• be always available and visible;• be easy to understand and use;

– have up-to-date reliable information– inform the user about the changes that have been carried

out – raise and keep the user interest and attention

21/04/23 SINC@HE 9

TRANSPARENCYTRANSPARENCY

• Art. 11 150/2009 Decree : "[...] full accessibility of informations [...]”

• European Charter of rights of citizens in the Knowledge Society establishes 4 essential rights:

– to access– to be informed– to be trained– to participate

21/04/23 SINC@HE 10

PRIVACY PRIVACY

• Privacy Authority/Guarantor (196/2003 Decree) safeguards the rights and dignity respect in personal data treatment

• In 2008, privacy code is updated (L. 133/2008 and 109/2008 decree)

• Main rights established by above law:– User must explicitly allow for the management of his

information– User must be informed about WHO is keeping his data– User can request the update or elimination of his data

21/04/23 SINC@HE 11

WEB QUALITYWEB QUALITY

• 7-27-2005 Directive points out– Web is the main information channel– Evaluation the customer satisfaction

(users must be able to provide feedback)

• 8/2009 Directive – Public Administration Ministry fixes standards for:– Updating of contents– Usability of services– HTML code accessibility– Identification/matching of site and contents with the public

administration/manager

21/04/23 SINC@HE 12

ISTITUTIONAL ISTITUTIONAL COMMUNICATIONCOMMUNICATION

• Tools to improve the relationship institution/citizens

– Press office– Customer Relation Office– Web sites/portals– Newsletter

21/04/23 SINC@HE 13

2 – WEB SITES IN UNIMC2 – WEB SITES IN UNIMC

UTILIZATION OF CMS(Content Management

System)

21/04/23 SINC@HE 14

WHY A CMS?WHY A CMS?

• Updating/Changes contents have extremely reduced times (DAC)

• Publishers do not necessarily need technical skills• Definition of roles• Definition of areas of competences among different

offices• Workflow of editing and content validation (8/2009

DL)• Access control (8/2009 DL)• Publisher changes can be checked (8/2009 DL)

21/04/23 SINC@HE 15

WHY PLONE AMONG CMSWHY PLONE AMONG CMS

• Open source system• Programming languages are powerful and reliable

(page template and python script language)• Suitable for large structured portals• Support of local and international community• Scalability (ZEO-zope enterprise object)• Third party products can be deployed

21/04/23 SINC@HE 16

WHAT’S IN OUR WEBSITES

21/04/23 SINC@HE 17

USABILITYUSABILITY

21/04/23 SINC@HE 18

USABILITYUSABILITY

21/04/23 SINC@HE 19

USABILITYUSABILITY

21/04/23 SINC@HE 20

USABILITYUSABILITY

21/04/23 SINC@HE 21

USABILITYUSABILITY /ACCESSIBILITY/ACCESSIBILITY

• CONTROL INFORMATION– Must be available and

perceptible– Easy to understand

and use– Provide a choice of

immediate actions

21/04/23 SINC@HE 22

USABILITY / TRASPARENCYUSABILITY / TRASPARENCY

• Completeness of the content• Comprehensibility of information• Reliable information

21/04/23 SINC@HE 23

USABILITY / TRASPARENCYUSABILITY / TRASPARENCY

• Definition of roles

• Definition of areas of expertise

• Publishing Workflow

21/04/23 SINC@HE 24

USABILITY / TRASPARENCYUSABILITY / TRASPARENCY

• No technical skills• Extremely short

times for page changes 

21/04/23 SINC@HE 25

USABILITY USABILITY / TRASPARENCY/ TRASPARENCY

• Access control• Verify the changes made by the editors

21/04/23 SINC@HE 26

ACCESSIBILITYACCESSIBILITY

• Accesskeys

21/04/23 SINC@HE 27

Ctrl + aCtrl + d Ctrl + r Ctrl + c

Ctrl + m Ctrl + p

ACCESSIBILITYACCESSIBILITY

• Accessibility requirements for visually impaired– Enlarge font– High Contrast

21/04/23 SINC@HE 28

ACCESSIBILITYACCESSIBILITY - WiseFirb - WiseFirb

• Graphic version

21/04/23 SINC@HE 29

ACCESSIBILITYACCESSIBILITY - WiseFirb - WiseFirb

• High contrast

21/04/23 SINC@HE 30

ACCESSIBILITYACCESSIBILITY - WiseFirb - WiseFirb

• Text only

21/04/23 SINC@HE 31

ACCESSIBILITYACCESSIBILITY - WiseFirb - WiseFirb

• W3C – xhtml 1.0 & css

21/04/23 SINC@HE 32

ACCESSIBILITYACCESSIBILITY - WiseFirb - WiseFirb

• http://www.wisefirb.it

21/04/23 SINC@HE 33

ACCESSIBILITYACCESSIBILITY

UniMC Official Web Portal• It is compliant with web content accessibility

guidelines (WCAG v1.0)• XHTML 1.0 and CSS following the W3C

specifications• “AA” accessibility level (version 1.0 of WCAG)

21/04/23 SINC@HE 34

ACCESSIBILITYACCESSIBILITY

• Staff directory (office, role, contacts)

21/04/23 SINC@HE 35

ACCESSIBILITYACCESSIBILITY• Enabling staff with disabilities

– Special staff directory for switchboard receptionist

21/04/23 SINC@HE 36

ACCESSIBILITYACCESSIBILITY

21/04/23 SINC@HE 37

• Enabling staff with disabilities– Special technology

• Screen reader• Braille keyboard

ACCESSIBILITYACCESSIBILITY

21/04/23 SINC@HE 38

ACCESSIBILITYACCESSIBILITY

21/04/23 SINC@HE 39

Thank Thank you!you!

Roberto RascioniCSIA - University of Macerata Italyr.rascioni@unimc.it