The Library Summit: the University of Texas Libraries Experience Jocelyn Duffy...

The Library Summit: the University of Texas Libraries

ExperienceJocelyn Duffy

jduffy@austin.utexas.edu

ALA Midwinter 2005Boston, Massachusetts

January 17, 2005

Note. M. Kyrillidou and M. Young. (2002).ARL Statistics 2000-01. Washington, D.C.: ARL, p.5.

“In an age of accountability, there is a pressing need for an effective and practical process to evaluate and compare research libraries. In the aggregate, among the 124 Association of Research Libraries (ARL) alone, over $3.2 billion dollars were expended in 2000/2001 to satisfy the library and information needs of the research constituencies in North America.”

Our Motivation

Why hold a Library Summit?Discuss current state of library service quality

Generate fresh ideas for change and improvement from the University community

Gather qualitative data for strategic planning process from external constituents

Libraries Remain a Credible Resource in 21st Century

Note. Digital Library Federation and Council on Library and InformationResources. (2002). Dimensions and Use of the Scholarly Information Environment.

98% agree with statement, “My … library contains information from credible and known sources.”

Only 15.7% agreed with the statement “The Internet has not changed the way I use the library.”

Annual Web Usage - UT Austin Libraries 2000-2003

0

100,000,000

200,000,000

300,000,000

400,000,000

500,000,000

600,000,000

700,000,000

800,000,000

900,000,000

2000 2001 2002 2003

Total Hits

Entrance Statistics - UT Austin Libraries 1991-2003

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

Understanding LibQUAL+The necessity of assessment

Rapid shifts in information-seeking behavior

The reallocation of resources from traditional services and functions

Library as Place by StatusLibQUAL+ Spring 2003 Survey –

UT Austin

Four Dimensions – Social Science & Psychology

Trends: Social Science/PsychologyInfo Access

DesMinPer

Soci

alSc

ienc

e

5.0

5.5

6.0

6.5

7.0

7.5

8.0

8.5

9.0

Year2001 2002 2003

Service Affect

DesMinPer

Soci

alSc

ienc

e

5.0

5.5

6.0

6.5

7.0

7.5

8.0

8.5

9.0

Year2001 2002 2003

Personal Control

DesMinPer

Soci

alSc

ienc

e

5.0

5.5

6.0

6.5

7.0

7.5

8.0

8.5

9.0

Year2001 2002 2003

Summit OverviewFacilitated roundtable discussions focused around four service quality dimensions

How to improve where service quality is currently below users’ expectations or deteriorating over time

Focus on “how to” not “can’t do”

Using Summit FeedbackData will be used to improve services and for strategic planning process

Data will be made available on assessment web site

Thanks!Service Quality Assessment and Improvement:http://www.lib.utexas.edu/vprovost/assessment/index.html

For more information about LibQUAL+ and the Library Summit concept at the University of Texas Libraries, contact:

Jocelyn Duffy, jduffy@austin.utexas.eduDamon Jaggars, jaggars@austin.utexas.edu Fred Heath, fheath@austin.utexas.edu