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The Library Summit: the University of Texas Libraries
ExperienceJocelyn Duffy
ALA Midwinter 2005Boston, Massachusetts
January 17, 2005
Note. M. Kyrillidou and M. Young. (2002).ARL Statistics 2000-01. Washington, D.C.: ARL, p.5.
“In an age of accountability, there is a pressing need for an effective and practical process to evaluate and compare research libraries. In the aggregate, among the 124 Association of Research Libraries (ARL) alone, over $3.2 billion dollars were expended in 2000/2001 to satisfy the library and information needs of the research constituencies in North America.”
Our Motivation
Why hold a Library Summit?Discuss current state of library service quality
Generate fresh ideas for change and improvement from the University community
Gather qualitative data for strategic planning process from external constituents
Libraries Remain a Credible Resource in 21st Century
Note. Digital Library Federation and Council on Library and InformationResources. (2002). Dimensions and Use of the Scholarly Information Environment.
98% agree with statement, “My … library contains information from credible and known sources.”
Only 15.7% agreed with the statement “The Internet has not changed the way I use the library.”
Annual Web Usage - UT Austin Libraries 2000-2003
0
100,000,000
200,000,000
300,000,000
400,000,000
500,000,000
600,000,000
700,000,000
800,000,000
900,000,000
2000 2001 2002 2003
Total Hits
Entrance Statistics - UT Austin Libraries 1991-2003
0
1,000,000
2,000,000
3,000,000
4,000,000
5,000,000
6,000,000
Understanding LibQUAL+The necessity of assessment
Rapid shifts in information-seeking behavior
The reallocation of resources from traditional services and functions
Library as Place by StatusLibQUAL+ Spring 2003 Survey –
UT Austin
Four Dimensions – Social Science & Psychology
Trends: Social Science/PsychologyInfo Access
DesMinPer
Soci
alSc
ienc
e
5.0
5.5
6.0
6.5
7.0
7.5
8.0
8.5
9.0
Year2001 2002 2003
Service Affect
DesMinPer
Soci
alSc
ienc
e
5.0
5.5
6.0
6.5
7.0
7.5
8.0
8.5
9.0
Year2001 2002 2003
Personal Control
DesMinPer
Soci
alSc
ienc
e
5.0
5.5
6.0
6.5
7.0
7.5
8.0
8.5
9.0
Year2001 2002 2003
Summit OverviewFacilitated roundtable discussions focused around four service quality dimensions
How to improve where service quality is currently below users’ expectations or deteriorating over time
Focus on “how to” not “can’t do”
Using Summit FeedbackData will be used to improve services and for strategic planning process
Data will be made available on assessment web site
Thanks!Service Quality Assessment and Improvement:http://www.lib.utexas.edu/vprovost/assessment/index.html
For more information about LibQUAL+ and the Library Summit concept at the University of Texas Libraries, contact:
Jocelyn Duffy, [email protected] Jaggars, [email protected] Fred Heath, [email protected]
