Enterprise Content Management Value

The Value of Enterprise Content Management (ECM)

Enterprise Content Management (ECM) Value

Year 2000• Reduce paper• Reduce space• Electronic filing• Reduce lost documents• Efficient retrieval• Security• Document routing

Enterprise Content Management (ECM) Value

Year 2010• Integration with LOB systems• Business process management• Process re-engineering• Workforce re-allocation• Compliance• Risk aversion• Integrated security model

Solutions for Every Business: Accounts Payable (AP)

ECM value provided:• Decrease process time• Eliminate late payment penalties• Collect early pay discounts• Manage volume increases• Avoid additional labor costs• Automated invoice processing

Questions: Accounts Payable (AP)

• Can you describe your current invoice process?• How are paper invoices handled once they have been

received?• What’s the approval process?• How many invoices do you receive per month/year?• What percentage is PO based vs. non-PO based?• Is invoice delivery centralized?• How do approvers in remote locations get notified that an

invoice needs approval?

Accounts Payable (AP)

Accounts Payable (AP) ManagerPains– Lost vendor discounts/ paying late payment penalties. – Reduce costs  Soft = time; Hard= people, equipment, material, rent, postage

Key Points– Route documents electronically and apply business rules to reduce your payables cycle – Automatically organize your invoices based on due dates to decrease late penalties – Saves time, head count, storage cost, postage – Cost per invoice: ranges from $2 (using imaging/workflow) – $20 (paper-based)

What an AP Manager needs to know:

How much of my process can I automate?

How do I ensure my clerks are spending most of their time on exceptions?

Accounts Payable (AP)

CFOPains– Operating Cost Increasing – Unable to meet P&L (profit and loss) goals

Key Points– Re-deployment of employees due to streamlined processing– Decrease cost of processing invoices

What a CFO needs to know:

Return on Investment (ROI)

Accounts Payable (AP)

ControllerPains– No accurate paper trail or document history – No clear view into accurate financial reporting

Key Points– OnBase is SOX Compliant and reduces/eliminates penalties on Sales & Use audits,

W9's, 1099's/1042's, legal issues – OnBase aid in audits completed quickly and accurately (Internal, External, IRS)

What a controller needs to know:

How, at any point in time, I can track my payables

Accounts Payable (AP)

IT Director/ManagerPains– Too many disparate systems throughout multiple locations – No budget to hire additional IT staff to manage additional projects

Key Points– OnBase is the bridge that easily shares data among systems and auto-indexes

documents upon receipt to optimize downstream forecasting and strategic planning with real-time reporting

– Premises-based, SaaS, or hosted offerings extend flexibility without custom coding or high cost of ongoing IT maintenance

What an IT Director/Manager needs to know:

How is this going to affect my department’s workload?

- Some want to hear “not much” - stretched for resources

- Some want to hear “considerably” - involvement

Vertical Solutions

Hyland’s Focused Verticals• Financial Services• Government• Healthcare• Higher Education• Insurance• Manufacturing

Financial Services

InvestmentsInvestments

LendingLending

Positive PayPositive Pay

TrustTrust

StatementsStatements

LockboxLockbox

OperationsOperations

Fraud DetectionFraud DetectionFraud DetectionFraud Detection

New AccountsNew Accounts

Government

Social Services TreasuryTreasury

Clerk of Courts

Vital Statistics Auditor

TreasuryLaw Enforcement

Affordable Housing

Rehab & Corrections

Healthcare

Patient ServicesPatient

Services RegistrationRegistration Patient Accounting

Patient Accounting

Patient RecordsPatient

Records

CodingCoding

Human Resources

Human Resources

Accounts Payable

Accounts Payable

Higher Education

Admissions Human Resources

Financial Aid Student Services

Accounting Business Office

Insurance

New Business

New Business

UnderwritingUnderwriting

ClaimsClaims Accounting & Finance

Accounting & Finance

Customer Service

Customer Service

Producer & Agent

Management

Producer & Agent

Management

Manufacturing

Accounting CADCustomer Service Engineering

Risk AversionRegulatory Compliance

Human Resources

Supply ChainERP Integration

OnBase on the Internet

• www.Hyland.com

• By vertical – Financial Services: www.hyland.com/English/IndustrySolutions/FinancialServices

– Government: www.hyland.com/English/IndustrySolutions/Government

– Healthcare: www.hyland.com/English/IndustrySolutions/Healthcare

– Higher Education: www.hyland.com/English/IndustrySolutions/HigherEd

– Insurance: www.hyland.com/English/IndustrySolutions/Insurance

– Manufacturing: www.hyland.com/English/IndustrySolutions/Manufacturing