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Logical Structure
What is TIGRIS?
TIGRIS is a business communications platform
that uses timeline-style SNS functionality to make
communication more convenient and help you get
business feedback more quickly.
TIGRIS also provides search and analytics
functions that use the information that accumulates
through the use of the communications features.
Timeline
Core Features
Profile Communities
Social Matrix Social Search
2
TIGRIS SNS-Based Communications Platform: The Best of Both Worlds
• Long-term
Information Storage
• Connected with DBs
& information stores
• Counterintuitive
• No real-time
communication
• Timeline-based
for real-time
information flow
• No integration with
existing systems
• No corporate
management features
Neither traditional ERP systems nor existing B2C SNS software can meet the demands of business
BAD BAD GOODGOOD
3
Existing ERP Systems B2C SNS Platforms(e.g. Facebook, Twitter)
TIGRIS SNS-Based Communications Platform: The Best of Both Worlds
Existing
ERP SystemsB2C SNS Platforms
(e.g. Facebook, Twitter)
4
incorporates the best features
of both ERP systems and B2C SNS
• Long-term
Information Storage
• Connected with DBs
& information stores
• Timeline-based
for real-time
information flow
GOODGOOD
Versatile TIGRIS
EKP (Enterprise Knowledge Portal)The TIGRIS SNS-based communications portal:
• Is fast and open
• Provides a unified real-time notification service
• Can be used to easily share and disseminate knowledge in various information repositories
Groupware (Collaborative Software)• Traditional groupware functions (email, electronic payment, scheduling, events/congratulations etc.)
are handled using an SNS-style timeline
• Mobile implementation makes it possible to do business anywhere, any time
HR (Human Resources)The TIGRIS timeline provides objective data that lets HR managers:
• Analyze the flow of communication between departments, ranks, and roles
• Identify core employees with essential skills
• Put the right person in the right position
CRM (Customer Relationship Management)An SNS-based CRM system:
• Provides a channel for collaboration
• Allows information to be shared among scattered, disparate organizations
• Enables customer and business information to be updated in real time so that nothing is missed
Four Business Use Cases
5
TIGRIS comprises multiple complementary features to provide a full-featured business SNS solution.
TIGRIS: Logical Structure
7
Logical Structure
Timeline
• The core feature of TIGRIS
• An SNS-style news feed
• Multiple timelines (for individual
departments etc.) are provided
• Various kinds of posts
• Tagging
8
Logical Structure
My Profile
• An employee’s opportunity for
personal self-branding
• Visible to all co-workers
• Profile Components
– Basic information
– Age, rank, department, contact
information
– Bucket List
9
Logical Structure
Communities
• Communities for departments or
particular groups
• Creation of communities for sharing
opinions about information shared on
companywide, departmental or
personal feeds
• Individuals can view the office-wide
community or the individual
communities to which they belong
• Communities can be public or private
10
Logical Structure
The Kinds of Communities in TIGRIS
11
TIGRIS also allows for the creation of informal
(“task-force”) communities comprising
members from different departments.
Even people outside the organization can be
invited into these groups, allowing freelancers
or outside experts to participate in discussions.
TIGRIS provides the following communities
according to an organization’s formal
structure:
• Company-wide community
• Departmental communities
task force
sports club
etc.
etc.
Logical Structure
Social Matrix
• Manage relationships via social matrix
• My relationships are prioritized and
shown based on those who interact
most with me (level of closeness)
• Easy for me to manage my
connections and grow my personal
network
12
Logical Structure
Search
All timeline activity contributes to an
accumulating knowledge base. Employees
can search this knowledge base to:
• Locate desired information
• Locate specialists in a particular field
or discipline, by identifying the people
who use particular words the most
• Expand and add contacts to their
personal networks
13
Logical Structure
SNA (Social Network Analysis)
14
Pictures speaks louder than words! Tigris automatically
accumulates statistics and presents them visually to let you
grasp important communications trends in a single glance.
Relationship Map: determine who the
experts are on any particular subject in
your company.
Interdepartmental Communication
Diagram: determine which departments
communicate together most frequently.
Logical Structure
United Mobile Communications
TIGRIS provides the following for both
iOS and Android mobile platforms:
• An app with all of the TIGRIS
functionality
• An SMS client
• An email client
• A phone book and dialer
15
Comparison with Major Competitors
Pricing Options Both Turnkey and Subscription Turnkey Only Subscription Only
Company-wide
AnnouncementsYes No Yes
Manage degrees of closeness
with others based on
communication history
Yes No No
User-based Search Search Users and Network Search Users Only Search Users and Groups
Knowledge Search Yes Limited (Tags only) Yes
Email Service Integration Yes No No
One-to-one messaging Yes No Yes
SMS Integration Yes No No
Can invite unsubscribed users
from outside organizationYes
No (only from other
subscribing organizations)Yes
16
The BYOD Problem
No timeline-based enterprise communications
platform can completely replace email or SMS
Leakage of information is the primary BYOD concern
Employees send SMS about business on their
phones, and configure their own email app to check
corporate email
17
TIGRIS can prevent BYOD-related data loss
1. Mobile app includes Email and SNS clients
2. No data caching on mobile app
3. If phone lost, simply change account password
4. By providing SMS service and email clients
to employees, can stop leakage of information
5. A lightweight MDM (Mobile Device Management)
solution that can reliably guarantee corporate
information security on personal smart devices
18
Case Study
Samsung Electronics
• that both increases efficiency and improves
customer service and satisfaction
• Samsung electronics is able to respond more
quickly to business circumstances by sharing
customer information and information about
business opportunities
• Improving the way that customers are treated
by sharing information about business activities
GSBN (“Global Samsung Business Network”) B2B Communicator
Social CRM Solution
1. Capturing and recording business opportunities as they occur
The Problem
The Requirements
The Result
The Solution
• Large sales organization
• Sales representatives had difficulty sharing information about their contacts
and recent activities in a timely manner.
• Unaware when their activities overlapped, sometimes even embarrassing
• Inefficient
• A timeline-based SNS solution for sharing information in real time
• Integration with their existing CRM in order to be able to capture and
store information
• A TIGRIS installation, integrated with their
existing system, formalizes a CRM process.
The GSBN/TIGRIS CRM Process
• The captured and shared information allows Samsung to quickly determine
whether they are already doing business with the prospect, and what other
connections they have in that organization.
• The convenient and intuitive timeline format makes it easy to devise a strategy for
how to approach the customer and offer a compelling value proposition to them
• When Samsung representatives have face-to-face meetings or talk on the phone, they enter information about the contact and the business opportunity in the system.
2. Sharing business information
• The information is automatically shared in real time throughout the
Samsung sales organization.
3. Strategizing based on new information
19
Case Study
GS Energy
• Quick communication
• Improved efficiency
• Automated Calendar
– Business items and status updates are automatically pushed to
employees’ calendars, even without having to write daily progress reports
– Personal, team, and company-wide calendars reduce calendar noise
• More than just a bulletin board with links
– Events related to individual users are pushed to those users
“e-Talk” SNS-Based Group Portal
– SSO (Single Sign-on) for all of GS Energy’s
existing information systems.
– Individual users can customize the portal menu
for easy access to the systems that they
access most frequently.
– Schedules can be easily shared across the
company and individual departments.
– A custom, enhanced SNS-style timeline feed
for posting in six different formats (everyday
stories, task lists, schedules, questions, ideas,
and congratulations)
– Real-time announcements about business, and
CEO messages
The Problem
The Requirements
The Benefit
The Solution
GS Energy had a variety of information spread among disparate internal systems.
This made it difficult for its employees to find the information they needed.
They wanted to create a new enterprise portal that would make it possible to access
all of this information from a single point.
Additionally, they wanted to create a communications channel that would allow both
employees and people outside the organization to collaborate and share information
in real time.
“e-Talk,” a custom enterprise portal created by Tiger Company for GS Energy,
integrates core TIGRIS SNS-style functionality with the front door for GS Energy’s
existing systems.
e-Talk Features:
20
Case Study
Ministry of Culture, Sports, and Tourism (Government of South Korea)
The Problem
The Ministry often faced time-sensitive challenges when planning events and
responding to real-time challenges. They had a legacy portal system, which
contained valuable information, but had no way of rapidly disseminating the
information to staff, especially those working on location.
The Requirements
The Ministry wanted to implement a next-generation communications
platform so that they would be able to rapidly disseminate the information in
the existing portal system and facilitate real-time internal communication.
Because their workforce was often out of the office or on location, they
wanted a solution that could be used on mobile devices without
compromising its functionality.
Finally, they also wanted a unified way to control all means of
communication on smartphones (SMS, email, and telephone).
The Result
The TIGRIS SNS-based system was integrated with the
Ministry’s existing portal, announcement, and community bulletin
board systems.
The provided native iOS (and Android?) app(s?) meet the
requirement to unify all of the communication on mobile devices.
Using push alerts, employees are now made aware of updates in real time.
Ministry staff can quickly and intuitively create and manage groups and
communities based on the existing portal system. All mobile
communications (SMS, email, etc.) can now be accessed from a single
point of entry. Ministry staff can now respond to changes more easily,
quickly, and conveniently than before.
The Solution
21
Customer Quotes
“We chose TIGRIS because we wanted to move away from a document-based management system to
one that emphasized communication.
“Now that the system is in place, it is invigorating and adding enjoyment to the workplace, which is a
benefit that we did not expect. The ease with which our employees can share pictures and news in real
time has encouraged them to form their own communities and groups based on work-related projects.”
Sang-Chul Han, Customer Strategy Team, Maeil Dairies
“Because we have our own sales teams, smooth and effective communication is an important
issue for us. Tiger Company’s software allows us to quickly share business information and
facilitate cooperation.”
Management Support Team, Samsung Electronics
“Our agents are always on the road, but must be able to respond promptly to customer inquiries, so we
built our next-generation communications system, which facilitates communications between
headquarters and 9,000 agents, and which we use to run Facebook and Twitter promotions.
“We integrated TIGRIS into the system because of its support for all kinds of mobile communications.
We are confident that it will help us quickly and efficiently disseminate business-related information
and facilitate real-time communication.”
Marketing Manager, TLI (Thai Life insurance)
22
Two Ways to Purchase TIGRIS
Best for large installations with many users
Tigris server hosted on your
server
Up-front installation fee
• Various license levels based
on maximum number of users
• Start at 500 users
Low maintenance fees
Customization fees (where
applicable)
Ideal for small organizations
Self-Hosted (Turnkey)
Tigris server hosted on our
servers
No up-front installation fee
Monthly fee per user
Cloud-Based (SaaS)
23
Corporate Overview: Tiger Company
• Head Office: Seoul, South Korea
• Holds registered and pending patents
related to mobile communities
• Tiger Company founded by Beom-Jin Kim
in March 2011
• Launched Tigris in July 2011
• Privately heldWebsite: www.tigercompany.kr
Areas of Business
• Directors have decades of
combined experience
• Based on Mercer methodology
• TIGRIS
• mobile questionnaire / promotion
• “Social Dialer” smartphone
portal system
• smartphone health care
management system
HR Solutions & IT Service
Consulting
Enterprise Software
Developer & Vendor
Tiger Company’s
choice of in-house
communications
platform:
… of course!
24
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