Product Introduction

Logical Structure

What is TIGRIS?

TIGRIS is a business communications platform

that uses timeline-style SNS functionality to make

communication more convenient and help you get

business feedback more quickly.

TIGRIS also provides search and analytics

functions that use the information that accumulates

through the use of the communications features.

Timeline

Core Features

Profile Communities

Social Matrix Social Search

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TIGRIS SNS-Based Communications Platform: The Best of Both Worlds

• Long-term

Information Storage

• Connected with DBs

& information stores

• Counterintuitive

• No real-time

communication

• Timeline-based

for real-time

information flow

• No integration with

existing systems

• No corporate

management features

Neither traditional ERP systems nor existing B2C SNS software can meet the demands of business

BAD BAD GOODGOOD

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Existing ERP Systems B2C SNS Platforms(e.g. Facebook, Twitter)

TIGRIS SNS-Based Communications Platform: The Best of Both Worlds

Existing

ERP SystemsB2C SNS Platforms

(e.g. Facebook, Twitter)

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incorporates the best features

of both ERP systems and B2C SNS

• Long-term

Information Storage

• Connected with DBs

& information stores

• Timeline-based

for real-time

information flow

GOODGOOD

Versatile TIGRIS

EKP (Enterprise Knowledge Portal)The TIGRIS SNS-based communications portal:

• Is fast and open

• Provides a unified real-time notification service

• Can be used to easily share and disseminate knowledge in various information repositories

Groupware (Collaborative Software)• Traditional groupware functions (email, electronic payment, scheduling, events/congratulations etc.)

are handled using an SNS-style timeline

• Mobile implementation makes it possible to do business anywhere, any time

HR (Human Resources)The TIGRIS timeline provides objective data that lets HR managers:

• Analyze the flow of communication between departments, ranks, and roles

• Identify core employees with essential skills

• Put the right person in the right position

CRM (Customer Relationship Management)An SNS-based CRM system:

• Provides a channel for collaboration

• Allows information to be shared among scattered, disparate organizations

• Enables customer and business information to be updated in real time so that nothing is missed

Four Business Use Cases

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TIGRIS: Physical Structure

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TIGRIS comprises multiple complementary features to provide a full-featured business SNS solution.

TIGRIS: Logical Structure

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Logical Structure

Timeline

• The core feature of TIGRIS

• An SNS-style news feed

• Multiple timelines (for individual

departments etc.) are provided

• Various kinds of posts

• Tagging

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Logical Structure

My Profile

• An employee’s opportunity for

personal self-branding

• Visible to all co-workers

• Profile Components

– Basic information

– Age, rank, department, contact

information

– Bucket List

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Logical Structure

Communities

• Communities for departments or

particular groups

• Creation of communities for sharing

opinions about information shared on

companywide, departmental or

personal feeds

• Individuals can view the office-wide

community or the individual

communities to which they belong

• Communities can be public or private

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Logical Structure

The Kinds of Communities in TIGRIS

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TIGRIS also allows for the creation of informal

(“task-force”) communities comprising

members from different departments.

Even people outside the organization can be

invited into these groups, allowing freelancers

or outside experts to participate in discussions.

TIGRIS provides the following communities

according to an organization’s formal

structure:

• Company-wide community

• Departmental communities

task force

sports club

etc.

etc.

Logical Structure

Social Matrix

• Manage relationships via social matrix

• My relationships are prioritized and

shown based on those who interact

most with me (level of closeness)

• Easy for me to manage my

connections and grow my personal

network

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Logical Structure

Search

All timeline activity contributes to an

accumulating knowledge base. Employees

can search this knowledge base to:

• Locate desired information

• Locate specialists in a particular field

or discipline, by identifying the people

who use particular words the most

• Expand and add contacts to their

personal networks

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Logical Structure

SNA (Social Network Analysis)

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Pictures speaks louder than words! Tigris automatically

accumulates statistics and presents them visually to let you

grasp important communications trends in a single glance.

Relationship Map: determine who the

experts are on any particular subject in

your company.

Interdepartmental Communication

Diagram: determine which departments

communicate together most frequently.

Logical Structure

United Mobile Communications

TIGRIS provides the following for both

iOS and Android mobile platforms:

• An app with all of the TIGRIS

functionality

• An SMS client

• An email client

• A phone book and dialer

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Comparison with Major Competitors

Pricing Options Both Turnkey and Subscription Turnkey Only Subscription Only

Company-wide

AnnouncementsYes No Yes

Manage degrees of closeness

with others based on

communication history

Yes No No

User-based Search Search Users and Network Search Users Only Search Users and Groups

Knowledge Search Yes Limited (Tags only) Yes

Email Service Integration Yes No No

One-to-one messaging Yes No Yes

SMS Integration Yes No No

Can invite unsubscribed users

from outside organizationYes

No (only from other

subscribing organizations)Yes

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The BYOD Problem

No timeline-based enterprise communications

platform can completely replace email or SMS

Leakage of information is the primary BYOD concern

Employees send SMS about business on their

phones, and configure their own email app to check

corporate email

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TIGRIS can prevent BYOD-related data loss

1. Mobile app includes Email and SNS clients

2. No data caching on mobile app

3. If phone lost, simply change account password

4. By providing SMS service and email clients

to employees, can stop leakage of information

5. A lightweight MDM (Mobile Device Management)

solution that can reliably guarantee corporate

information security on personal smart devices

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Case Study

Samsung Electronics

• that both increases efficiency and improves

customer service and satisfaction

• Samsung electronics is able to respond more

quickly to business circumstances by sharing

customer information and information about

business opportunities

• Improving the way that customers are treated

by sharing information about business activities

GSBN (“Global Samsung Business Network”) B2B Communicator

Social CRM Solution

1. Capturing and recording business opportunities as they occur

The Problem

The Requirements

The Result

The Solution

• Large sales organization

• Sales representatives had difficulty sharing information about their contacts

and recent activities in a timely manner.

• Unaware when their activities overlapped, sometimes even embarrassing

• Inefficient

• A timeline-based SNS solution for sharing information in real time

• Integration with their existing CRM in order to be able to capture and

store information

• A TIGRIS installation, integrated with their

existing system, formalizes a CRM process.

The GSBN/TIGRIS CRM Process

• The captured and shared information allows Samsung to quickly determine

whether they are already doing business with the prospect, and what other

connections they have in that organization.

• The convenient and intuitive timeline format makes it easy to devise a strategy for

how to approach the customer and offer a compelling value proposition to them

• When Samsung representatives have face-to-face meetings or talk on the phone, they enter information about the contact and the business opportunity in the system.

2. Sharing business information

• The information is automatically shared in real time throughout the

Samsung sales organization.

3. Strategizing based on new information

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Case Study

GS Energy

• Quick communication

• Improved efficiency

• Automated Calendar

– Business items and status updates are automatically pushed to

employees’ calendars, even without having to write daily progress reports

– Personal, team, and company-wide calendars reduce calendar noise

• More than just a bulletin board with links

– Events related to individual users are pushed to those users

“e-Talk” SNS-Based Group Portal

– SSO (Single Sign-on) for all of GS Energy’s

existing information systems.

– Individual users can customize the portal menu

for easy access to the systems that they

access most frequently.

– Schedules can be easily shared across the

company and individual departments.

– A custom, enhanced SNS-style timeline feed

for posting in six different formats (everyday

stories, task lists, schedules, questions, ideas,

and congratulations)

– Real-time announcements about business, and

CEO messages

The Problem

The Requirements

The Benefit

The Solution

GS Energy had a variety of information spread among disparate internal systems.

This made it difficult for its employees to find the information they needed.

They wanted to create a new enterprise portal that would make it possible to access

all of this information from a single point.

Additionally, they wanted to create a communications channel that would allow both

employees and people outside the organization to collaborate and share information

in real time.

“e-Talk,” a custom enterprise portal created by Tiger Company for GS Energy,

integrates core TIGRIS SNS-style functionality with the front door for GS Energy’s

existing systems.

e-Talk Features:

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Case Study

Ministry of Culture, Sports, and Tourism (Government of South Korea)

The Problem

The Ministry often faced time-sensitive challenges when planning events and

responding to real-time challenges. They had a legacy portal system, which

contained valuable information, but had no way of rapidly disseminating the

information to staff, especially those working on location.

The Requirements

The Ministry wanted to implement a next-generation communications

platform so that they would be able to rapidly disseminate the information in

the existing portal system and facilitate real-time internal communication.

Because their workforce was often out of the office or on location, they

wanted a solution that could be used on mobile devices without

compromising its functionality.

Finally, they also wanted a unified way to control all means of

communication on smartphones (SMS, email, and telephone).

The Result

The TIGRIS SNS-based system was integrated with the

Ministry’s existing portal, announcement, and community bulletin

board systems.

The provided native iOS (and Android?) app(s?) meet the

requirement to unify all of the communication on mobile devices.

Using push alerts, employees are now made aware of updates in real time.

Ministry staff can quickly and intuitively create and manage groups and

communities based on the existing portal system. All mobile

communications (SMS, email, etc.) can now be accessed from a single

point of entry. Ministry staff can now respond to changes more easily,

quickly, and conveniently than before.

The Solution

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Customer Quotes

“We chose TIGRIS because we wanted to move away from a document-based management system to

one that emphasized communication.

“Now that the system is in place, it is invigorating and adding enjoyment to the workplace, which is a

benefit that we did not expect. The ease with which our employees can share pictures and news in real

time has encouraged them to form their own communities and groups based on work-related projects.”

Sang-Chul Han, Customer Strategy Team, Maeil Dairies

“Because we have our own sales teams, smooth and effective communication is an important

issue for us. Tiger Company’s software allows us to quickly share business information and

facilitate cooperation.”

Management Support Team, Samsung Electronics

“Our agents are always on the road, but must be able to respond promptly to customer inquiries, so we

built our next-generation communications system, which facilitates communications between

headquarters and 9,000 agents, and which we use to run Facebook and Twitter promotions.

“We integrated TIGRIS into the system because of its support for all kinds of mobile communications.

We are confident that it will help us quickly and efficiently disseminate business-related information

and facilitate real-time communication.”

Marketing Manager, TLI (Thai Life insurance)

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Two Ways to Purchase TIGRIS

Best for large installations with many users

Tigris server hosted on your

server

Up-front installation fee

• Various license levels based

on maximum number of users

• Start at 500 users

Low maintenance fees

Customization fees (where

applicable)

Ideal for small organizations

Self-Hosted (Turnkey)

Tigris server hosted on our

servers

No up-front installation fee

Monthly fee per user

Cloud-Based (SaaS)

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Corporate Overview: Tiger Company

• Head Office: Seoul, South Korea

• Holds registered and pending patents

related to mobile communities

• Tiger Company founded by Beom-Jin Kim

in March 2011

• Launched Tigris in July 2011

• Privately heldWebsite: www.tigercompany.kr

Areas of Business

• Directors have decades of

combined experience

• Based on Mercer methodology

• TIGRIS

• mobile questionnaire / promotion

• “Social Dialer” smartphone

portal system

• smartphone health care

management system

HR Solutions & IT Service

Consulting

Enterprise Software

Developer & Vendor

Tiger Company’s

choice of in-house

communications

platform:

… of course!

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THANK YOU!