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Kickass Web Management Tools
gvsu.edu/webteam/kickass
Hello!I am Dave Poortvliet
@DavePoortvliet
Site Decisions“Dave, how will the new CMS reduce
the time I spend updating our site?
“You haven't updated your site since 2007,
so it will not save you any time”
Heat Mapping
Usability Testing
Aqua Data Studio
Responsive Web Design Tester
Meeting Checklist
✖ What’s the purpose?
✖ Do you really need to meet?
✖ What is the agenda?
✖ What’s your role?
✖ Come prepared.
Meeting Checklist Summary
Canned MessagesThanks so much for your email, [name]. Can you
please give me a little more context on the
situation here, and send over [the information
about or data necessary to answer]? Once you send
that over, I’ll be able to respond.
Credit: Alexandra Franzen
What’s the Context?
Not my job
Pointless Project
Overwhelmed
The Non Request
The Laundry List
Thanks so much for your email, [name].
There’s a lot to think about here. In the
interest of getting back to you promptly,
could you help me understand exactly what
you’d like me to assist with?
What WorkedSLACK
TeamGanttGoogle Docs
ZebraGoogle Analytics
HeatmapsSurvey Monkey
Usability TestingVirtualBox
SiteImproveSkitch & Jing
UserVoice
SummaryWhat Didn’tIRC, AIM, BasecampExcelMS OfficeLighthouseServer LogsGA In-Page AnalyticsWeb Formsplug-in required toolsLots o’ machinesRelying on clientDroplr, Snagit, CapturFeedback Button
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