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Managing and being managed in creative and knowledge-based businesses
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Benjamin Ellis
@benjaminellis
AdvancedCat Herding
(mis)managing creativity
or “why Milestone Planner got built”and what I've learnt from managing people
and being managed
Being a Great Cat Herder
Being a Great Cat
Agenda(ish)
Being a Good Herd Member
Being a Great Cat Herder
Agenda(ish)
4
What makes a good (or a bad) manager?
“Don't tell me what to do!”
“Don't tell me how to do it!”
ManagerManager#Fail#Fail
Don't tell people WHATExplain WHY
Help people...
Give People a Clear Purpose
10
>Motivation<>Motivation<
Explain Why!
Businesses winthrough discretionary effort
Enable People to Give Their All
12
PhysiologicalPhysiologicalPhysiologicalPhysiological
Safety/SuretySafety/Surety
BelongingBelonging
EsteemEsteem
**Maslow Maslow
The smartest person in the room
THE BOSS IS NOT
14
>Business is >Business is changing<changing<
People
Systems
Processes
SkillsSkills??
KnowledgeKnowledge
InnovationInnovation??
ExecutionExecution
Social Media is the new PROCESS
Sharewhere you want to get to, and why.
NB: Sharing <> Telling
VisionVisionMissionMissionPurposePurpose
Agenda(ish)
Being a Good Herd Member
21
What Makes For a Good Herd Member?
A Swan
Or an ugly duckling?
SettingAnd ManagingExpectations
Managing Expectations
Negotiating ExpectationsUnderstanding Expectations
Meeting Expectations
Who
By When
Agree:
Does What
Being a Great Cat
Agenda(ish)
A Place in the PrideA Place in the Pride
Is Something You EarnIs Something You Earn
30
Whats makes you productive?
We Are All
Crazy Busy
Get Over ItGet Over It
overcome itovercome it
There is too muchThere is too much
to doto do
34
What's different in a knowledge business?
We are not farmersWe are not farmers
AnymoreAnymoreThe whole field will never be ploughedThe whole field will never be ploughed
CaptureCapture
Every CommitmentEvery Commitment
HOW DO YOU TRACK YOUR COMMITMENTS?
Have a trusted system...
OPEN LISTSCLOSED LISTS
HOW DO YOU TRACK YOUR COMMITMENTS?
THE KEY TO PRODUCTIVITY IS DOING LESS, WHILE DOING MORE OF WHAT _MATTERS_
Be accountable – to your others and yourself
Benjamin Ellis
@benjaminellis
AdvancedCat Herding
(mis)managing creativity
or “why Milestone Planner got built”and what I've learnt from managing people
and being managed