Herding cats (2)

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  • 1. Catherine Dutton, Ph.D.Corin Walker, M.S.Texas Womans UniversityInstructional Support Services
  • 2. approx. 14,000 studentsnon-traditional students90% faculty adoption of LMS2,500 live classes in Blackboard/semesterBlackboard 9.1 sp5
  • 3. focus ontechnology
  • 4. Technical documentationIndividual trainingBlackboard support phone lineFace-to-face workshops
  • 5. A typical face-to-face workshop
  • 6. And everyone came!
  • 7. Weekly onlinedropins15 minute tip, 30 minute open Q&AVia Adobe ConnectWeekly building walkthroughs
  • 8. Back to status quo!
  • 9. Videos of complex and common problemsMonthly building walkthroughsStreamline helpdesk proceduresWeekly tips targeting needsContext to documentationWeekly open labsSocial media
  • 10. Library of over 80 documentsFaculty & StudentsAdded contextAll in one and piecesNew topics added based on tickets and e-mailsGetting Started Guideswww.twu.edu/blackboard
  • 11. Delivered toe-mailConciseTech use andapplicationArchived on blog
  • 12. BlogYouTubeFacebookTwitterOne message, multiple messengers!
  • 13. http://twutechknow.blogspot.com
  • 14. www.youtube.com/twutechknowhttp://youtube.com/twutechknow
  • 15. http://facebook.com/twutechknow
  • 16. http://www.twitter.com/twutechknow
  • 17. Weekly eventConsistent time and placedrop-ins & appointmentsNo set topics
  • 18. How is your technology?Monthly themePaper & electronic handouts3-4 days a monthRotate scheduleiPad for documents
  • 19. What are youdoing?
  • 20. Catherine Duttoncdutton@twu.eduCorin Walkercwalker@twu.edu