Herding cats (2)
Embed Size (px)
Text of Herding cats (2)
- 1. Catherine Dutton, Ph.D.Corin Walker, M.S.Texas Womans UniversityInstructional Support Services
- 2. approx. 14,000 studentsnon-traditional students90% faculty adoption of LMS2,500 live classes in Blackboard/semesterBlackboard 9.1 sp5
- 3. focus ontechnology
- 4. Technical documentationIndividual trainingBlackboard support phone lineFace-to-face workshops
- 5. A typical face-to-face workshop
- 6. And everyone came!
- 7. Weekly onlinedropins15 minute tip, 30 minute open Q&AVia Adobe ConnectWeekly building walkthroughs
- 8. Back to status quo!
- 9. Videos of complex and common problemsMonthly building walkthroughsStreamline helpdesk proceduresWeekly tips targeting needsContext to documentationWeekly open labsSocial media
- 10. Library of over 80 documentsFaculty & StudentsAdded contextAll in one and piecesNew topics added based on tickets and e-mailsGetting Started Guideswww.twu.edu/blackboard
- 11. Delivered toe-mailConciseTech use andapplicationArchived on blog
- 12. BlogYouTubeFacebookTwitterOne message, multiple messengers!
- 13. http://twutechknow.blogspot.com
- 14. www.youtube.com/twutechknowhttp://youtube.com/twutechknow
- 15. http://facebook.com/twutechknow
- 16. http://www.twitter.com/twutechknow
- 17. Weekly eventConsistent time and placedrop-ins & appointmentsNo set topics
- 18. How is your technology?Monthly themePaper & electronic handouts3-4 days a monthRotate scheduleiPad for documents
- 19. What are youdoing?
- 20. Catherine Duttoncdutton@twu.eduCorin Walkercwalker@twu.edu