Call Call CenterCenter Services Services

On-shore ManagementOn-shore Management

Off-shore PricingOff-shore Pricing

Rated #1 Global BPO Vendor by our ClientsRated #1 Global BPO Vendor by our Clients

InSO - Proprietary

ObjectiveObjective

The objective of this document is to present facts about the business sense of outsourcing strategic call center services, so that the your company can make an informed decision

This presentation outlines the advantages and ways of outsourcing your inbound, outbound and/or customer service needs to InSO

The information provided in this document is based on real facts

InSO - Proprietary

Why InSO? - InSO Meets and Exceeds your Why InSO? - InSO Meets and Exceeds your expectationsexpectations

We guarantee… You WILL reduce your operational costs AND get top notch Quality

10+ years of exclusive experience in the Call Center industry

5+ years of consulting to US Call Centers on outsourcing

Proven Track Record – Over 200 successful inbound, outbound and Customer Service campaigns

Experience handling radio, TV, mailer, print and outbound telemarketing campaigns

InSO - Proprietary

Why InSO? - InSO Meets and Exceeds your Why InSO? - InSO Meets and Exceeds your expectationsexpectations

US based Company – Head office in Los Angeles County & Contact Center in India – No risk of dealing with remote companies

Team of committed and experienced professionals in the Call Center industry

Strict adherence to FTC/FCC Regulations

Comprehensive and on-going training by US trainers - International Culture, Accent, Industry and Product Specific Training, Phone Etiquette

Our ability to scale quickly, while maintaining high quality

InSO - Proprietary

About InSOAbout InSO

Our Mission:Our Mission: To be a global leader providing Call Center

solutions that facilitate our clients in accomplishing their

objectives. We aim to be the most sought-after organization

for our clients, associates, partners and investors while

fulfilling our social responsibilities.

Started by marketing professionals with more than 10 years of experience in call center outsourcing

Over 60 call center professionals focusing exclusively on inbound & outbound campaigns.

Capacity: up to 120 seats at a time Continuous emphasis on profit, quality, integrity,

confidentiality, and long lasting relationships

InSO - Proprietary

Achievements – Outbound TelemarketingAchievements – Outbound Telemarketing

Company – 1:# of Agents: 11Monthly Inbound Sales Rev.: Monthly Inbound Sales Rev.: $37,950$37,950Monthly Outbound Sales Revenue: Monthly Outbound Sales Revenue: $59,325$59,325Services Provided: Order Taking, Customer Service &

TelemarketingService Method: Phone, E-mail

Company – 2:# of Agents: 9Monthly Inbound Sales Rev.: Monthly Inbound Sales Rev.: $26,105$26,105Monthly Outbound Sales Revenue: Monthly Outbound Sales Revenue: $36,781$36,781Services Provided: Order Taking, & Outbound TelemarketingService Method: Phone

InSO - Proprietary

Achievements – Outbound TelemarketingAchievements – Outbound Telemarketing

Company – 3:# of Agents: 10Monthly Inbound Sales Rev.: Monthly Inbound Sales Rev.: $17,100$17,100Monthly Outbound Sales Revenue: Monthly Outbound Sales Revenue: $48,950$48,950Services Provided: Order Taking, Customer Service &

TelemarketingService Method: Phone, E-mail, Chat

Company – 4:# of Agents: 6Monthly Outbound Sales Revenue: Monthly Outbound Sales Revenue: $33,605$33,605Services Provided: Outbound TelemarketingService Method: Phone

InSO - Proprietary

Achievements – Outbound TelemarketingAchievements – Outbound Telemarketing

Company – 5:# of Agents: 12Monthly Outbound Sales Revenue: Monthly Outbound Sales Revenue: $63,000$63,000Services Provided: Outbound TelemarketingService Method: Phone

Company – 6:# of Agents: 3Monthly Inbound Sales Rev.: $8,900Monthly Inbound Sales Rev.: $8,900Outbound Sales Revenue: $6,000Outbound Sales Revenue: $6,000Services Provided: Order Taking, Customer Service &

TelemarketingService Method: Phone, Chat, Email

InSO - Proprietary

Achievements – Customer Service CampaignsAchievements – Customer Service Campaigns

HG Campaign #1: Improved customer retention by 25%25% Expanded from 3 agents to 10 agents within 3 months Generated $12,000$12,000/Month revenue on an avg. by cross-selling Generated $24,000/Month on customer credit card declines Improved quality control by monitoring inbound/outbound agents

WRL Campaign #2 Improved customer retention by 33%33% Expanded from 4 agents to 14 agents within 6 months Generated $9,000$9,000 every month by cross-selling Generated $32,000$32,000/Month on customer credit card declines Improved quality control by monitoring inbound/outbound agents

**** Please contact us to get more information on our past achievements.

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Cost Comparison AnalysisCost Comparison Analysis

Parameters InSO Other Call Center

Call Center In-house

# of Agents 10 10 10

Agents Cost(160 Hrs/Month/Agent)

Performance Based Payout

No-Risk

$30,400 $25,400

Office/Telecom/IT Expenses

$0 $0 $9,000

Management Expenses $0 $0 $5,000

Total Cost To Be Determined

$30,400 $39,400

** All rates listed above are for customer service campaigns. All rates listed above are for customer service campaigns.

InSO - Proprietary

What you get at InSOWhat you get at InSO

Cost competitive and cost effective

Fully trained, dedicated quality professionalsdedicated quality professionals who meet FTC standards dedicated for your campaigns

A Dedicated Project ManagerDedicated Project Manager who will work closely with you on all aspects of your campaigns

Full time, Dedicated & Quality Manager for every shift

Call Handling Capacity to meet almost any need

World-wide Direct Communications

Reliable Links with > 99% uptime99% uptime maintained currently

Exclusive focus on US clients

Quality Assurance Monitoring with specially assigned personnel and call recording facility

Professional, on-time and accurate reports Reports Include: Talk Time Report, Call Disposition Report & Call Detailed Report. (Custom reporting is also available)

Guaranteed lower call abandoned rate & lower average talk time

**** All equipment is Enterprise Class with inbuilt redundancy for core modules, interfaces and power supplies. All traffic is prioritized to handle reduced capacity during failure.

InSO - Proprietary

ResponsibilitiesResponsibilities

Client Responsibilities:Client Responsibilities:

Provide information about products & services, hours of operation, business rules, campaign & skill-set requirements, necessary training & campaign documents

Agree on terms & conditions and sign the contract Provide information on campaign start date Provide script if available Provide training to InSO project manager & perform other necessary steps required to

start the campaign Provide on-going training, support and feedback to InSO

Our Responsibilities:Our Responsibilities:

Gather information about the campaign from Client Agree on terms & conditions and sign the contract Gather reporting requirements from Client Prepare campaign script if required Get client sign-off on the prepared documents Provide documents to trainer for training staff members Configure work stations & reporting system for the campaign Test trained staff & system to ensure proper service Go-Live Provide daily reports to the Client Provide live call wave files to the Client if necessary

InSO - Proprietary

Next Steps…Next Steps…

Schedule web/chat/phone meeting with InSO analyst

Identify business requirements

Identify and create detailed campaign requirements

Agree on proposal and contract

Agree on timeline

Start execution

InSO - Proprietary

ConclusionConclusion

Thank you for taking the time to go over our proposed ideas for your call center requirements. We look forward to putting our best resources to work for you.

We believe that you will find this document addresses all your questions and provides you with enough information to make a decision. If, on the other hand, you require additional information, please feel free to contact us.

Contact Information:

Suresh DakshinaSenior Marketing ManagerInternational Services OutsourcingE-mail: suresh@inso.usPhone: (626) 531 - 6080