Disruption in the Local Government Software and

Services Market - New Direction, New Behaviours,

New Aspirations

John Jackson – CIO Camden Council

Two Parliaments of PainAnother 20 % plus bottom line efficiencies saving cannot be

delivered within existing service models and delivery

practices – only thorough innovation

Opportunities for Growth & Innovation

Agile Working Seamless Government

Open Data and Analytics

Channel Shift Internet of Things

Workforce mobility, new ways of collaborating and sharing,

Integrated services, multi disciplinary teams, shared services, business process outsourcing

Predictive analytics and dashboards to improve decision making ; mobile apps that consume govt data to deliver something of value to citizens

Channel shift ; digital by default, end to end automation,

New paradigms in health care , enforcement, consumerisation of activities

Size of the Prize

• £500 M plus PA of software and services • Reducing the cost of government by an

order of magnitude • Helping us to protect front line services

from cuts• Making government services better for

residents and businesses (which affects all of us)

Local Government Trading Space (T-Space)

• We want LA’s nationwide to sign up to using a common framework to deliver a trading space (T-Space) across the public sector and not the fragmentation that exists today and we’ll do everything we can to share

• We want to open up new cross cutting opportunities to harness mobile applications, social media and integration platforms and not just approach this as a series of isolated, vertical silo’s

• We want to make it simpler, faster and more efficient for you to cut deals, resign existing customers, secure income and put more into Research and Development

• We want a healthy market with innovators and new thinking to drive growth and energise others to raise their game

But ….We have a gap between the aspiration and the reality of where we are today. Far from being an innovative , dynamic market it feels more like a medieval market …

Medieval Market– Software is designed for a different era– Customers are locked into proprietary technology stacks that don’t

integrate– Very few examples of software reuse and sharing– Ecosystems are closed– Almost no meaningful adoption of Open Source– SDK’s for government applications non existant– Software is not designed for interoperability– Code is poor and unreliable– Suppliers are not transparent with their customers , don’t pro-actively

share developments and be transparent about negative feedback– Users can’t share and provide reviews on the products they have to use– Software isn’t on the web, isn’t responsive to devices, doesn’t connect This has to change …

Charter for Change Principles

• Transparency – be open with customers, encourage networking between them, hold and publish reviews, share pipeline thinking and innovation to drive continuous improvement

• Interoperability – publish and support API’s, web services , provide SDK’s

• Open Standards – publish your position on Open Source

• Usability – publish your approach to making the software easy to use, web friendly, device responsive

The Software Deal for Government

• We are going to create an unparalled market through Trading Space (T-Space) which is good for business and good for government

• We want you to embrace and help us shape a Charter for Change that is all about Transparency, Interoperability, Usability and Open Standards.