Communication

Dissect the three main ingredients of communication; verbal, non-verbal and content

Listening

How to absorb your audience with effectual listening

Personality Temperaments

Classify the four main personality temperaments. Discuss both the strengths and weaknesses of each profile and how to better engage that personality manner

Conflict Resolution

Identify how to employ healthy dialogue during conflict and how to reach resolution

Fundamentals of Effectual CommunicationWorkshop

Fundamentals of Effectual CommunicationWorkshop

What is the difference between skilled, average and inadequate communication?

What is more important: The content of our dialogue or our delivery? (how we say it)

How can we align what we deliver in our verbal communication and our body language?

How can we listen beyond using just our ears?

Is conflict by itself a bad thing? How do we reach resolution?

Fundamentals of Effectual CommunicationFundamentals of Effectual Communication

3 Key Areas of Communication3 Key Areas of Communication

Non-Verbal Cues Face

Facial Micro-movements

Lips/Mouth

Eyes

Forehead

Fundamentals of Effectual CommunicationFundamentals of Effectual Communication

GestureExcessive Smiling

Dry Smile

Smile; Eyebrows Raised

Smile; Eyebrows Lowered

Lack of Eye Contact

Fixed, Direct Eye Contact

Squinted Eyes

Looking Over Glasses

Pressed Lips

Non-Verbal Cues Facial ExpressionsNon-Verbal Cues Facial Expressions

MeaningNeed for Approval

Controlled Nervousness

Willing to obey

Superiority

Shame, Deception

Honesty, Transparency

Mistrust

Critical, Aggression

Anxiety, Frustration

Gesture

Scratching Head

Rubbing Neck

Hands on knees, palms down

elbows out

Clenching fists

Arms out w/Palms up,

Shrugging shoulders

Arms Folded on chest

Non-Verbal Cues Arms

Non-Verbal Cues Arms

Meaning

I don’t know, not sure

I’m tired, I’m frustrated

I’m ready to go

I’m angry

I don’t know, I don’t care

Closed off

Non-Verbal Cues Legs

Non-Verbal Cues Legs

Gesture

Legs Uncrossed; Feet Apart

Legs Crossed; Foot Swinging

Ankles Crossed

Legs & Feet Pointing

Leg on an Armrest of Chair

Meaning

Openness

Boredom, Frustration

Resistance

Persons Interest Lies There

Loss of Interest in Conversation

How can we better listen?

What are some keys to effective listening?

Have you ever spoke to someone and felt like they were not

listening to you?

Listening is a is an act, that says you’re important enough for

me to give you my uninterrupted, undivided attention

Listening requires an act of will. Willingness to listen enables

you to care. Without the willingness, caring is impossible.

Barriers to effective listening

Listening The deteriorating art form

Listening The deteriorating art form

Does the pitch of your voice match the feelings you want

to communicate?

Do you articulate your words in a way that shows you are

thinking carefully about what you’re going to say?

Does the speed and or volume of your speech match the

message you want to get across?

Are your non-verbal cues showing your listening? (face,

arms, legs)

Responding with Verbal & non-Verbal Cues

Responding with Verbal & non-Verbal Cues

Disarming Techniques

“Read their Mail”

Guidelines

Listening

Body Language

Conflict ResolutionConflict Resolution

There are 4 main personality temperaments. Each personality profile has a distinctive attribute and it is important to understand each. Understanding each traits’ strengths, weakness and overall personality manner will not only enhance your communication but significantly improve your conflict resolution skills.

The Four Main Personality Styles are:

Sanguine Choleric

Melancholy Phlegmatic

Fundamentals of Effectual CommunicationFundamentals of Effectual Communication

The Extrovert The Talker The Optimist

The creativity and charm to color a drab dayThe simplicity of a child in complex situationsThe enthusiasm and energy to start over and over again

StrengthsAppealing PersonalityLife of the PartyEnthusiastic and expressive

WeaknessesToo happy for someSeems phony to some peopleCan dominate conversation

Personality TemperamentSanguine

Personality TemperamentSanguine

The Introvert The Thinker The Pessimist

       Sees the depth onto the heart and soul of life

     The talent to create where nothing existed before       The eye for exquisite detail

Strengths        Deep, creative, thoughtful analytical        

Serious and purposeful       Makes friends cautiously

Weaknesses         Negative, critical & Moody         Enjoys being hurt       Proud         Impatient with who do not see things his/her way

Personality TemperamentMelancholy

Personality TemperamentMelancholy

The Extrovert The Doer The Optimist        

The firm control when others are losing theirs       The willingness to take a chance in a doubtful situation      The independence to stand alone and be accounted

Strengths        Strong Leadership tendencies        Must correct wrongs        Exudes confidence; confident in ability and aggressive

WeaknessesBossy and impatient

      Won’t give up when losing       Opinionated and Stubborn

Can be a know-it-all

Personality TemperamentCholeric

Personality TemperamentCholeric

The Introvert The Watcher The Pessimist        

The ability to listen, while others have their say       The purpose of peace at almost any price       They tend to keep their cool when others are losing theirs

Strengths         Easy going and relaxed         Calm, cool and collected         Keeps emotions hidden, very patient         Peacemaker

Weaknesses         Indecisive         Won’t become involved; spectator         Stubborn; opposed to change         Dampens enthusiasm

Personality TemperamentPhlegmatic

Personality TemperamentPhlegmatic