Managing Difficult People

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Managing Difficult People

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• Managing Difficult People

• Introductory concepts @ OxfordCambridge.Org all for free and free for all.• The information gathered here is under KeyPoints format and may be use:• - Either to give the reader an overview before deciding for a full scale study of the

topic.• - Or act as a study guide for learners in expanding their knowledge on that given topic.

• Some recommendations, perhaps:• - Identify each KeyPoint on which you feel a need to expand your knowledge,• - Choose a good book or academic magazine and info from the Internet.• - And then work towards gaining that knowledge, at your own pace.• Please enjoy!

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Managing Difficult People – Introduction.

☺ Most of us have worked with at least one difficult person in our careers.

☺ That person who tests our nerves, makes us cringe, and infuriates our sense of workplace ethics and decorum.

☺ They rant; they blame; they hide; they lie.☺ It seems sometimes as if they make it their duty to make others’ lives

miserable.☺ See what to do to encounter such people.

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Managing Difficult People - Aim of publication.

Point readers or learners to actions and strategies to protect themselves from the mayhem cause by difficult people in the workplace.





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Managing Difficult People – Summary.

☺ Is grinding our teeth what we feel like in frustration each time you have to work closely with someone who drives us crazy?

☺ Must we stop put up with difficult people at work on a regular basis?

☺ What to do to protect ourselves from the mayhem they cause?☺ What actions and strategies to employ to harness their

personalities and encourage their strengths?☺ So discover actions and strategies to protect ourselves from

the mayhem cause by difficult people, in the workplace.☺ Furthermore, let’s discover if we are the difficult individuals as

well.




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Managing Difficult People - Learning Objectives.After developing the KeyPoints outlined in this publication, you should mainly be able to:

acknowledge the importance of identifying difficult people at work. recognize common types of defensive behavior. think of benefits of communicating effectively with difficult people. handle hostile-aggressive people in the workplace. identify comments made by a verbal assailant. apply strategies to deal with a dirty digger. cope with passive-aggressive people in the workplace. apply the steps for dealing bleaters, finger-pointers, naysayers. identify reasons people procrastinate. deal effectively with arrogant and duplicitous people.





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*** About the Structure and Flow of our Presentations ***




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Managing Difficult People - Sections List. (Section 1) Difficult People in the Workplace. (Section 2) Working with Aggressive People. (Section 3) Working with Negative People. (Section 4) Working with Arrogant People.





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(Section 1) Difficult People in the Workplace – Summary.

☺ Is grinding our teeth what we feel like in frustration each time you have to work closely with someone who drives us crazy?

☺ Must we stop put up with difficult people at work on a regular basis?

☺ If our answers are "yes" to any of these questions, it's probably time for to learn to deal with difficult people at work.

☺ We ought to follow guidance in our journey to coping with difficult people in an effective manner.

☺ Knowing step-by-step methods and processes is a must to help identify difficult people, to cope and communicate with them.

☺ Yes, we should no longer have to be frustrated or intimidated by difficult people.




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(Section 1) Difficult People in the Workplace – HighPoints. Identify and Cope with Difficult People. Coping Strategies in Dealing with Difficult People. Communication with Difficult People.





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(Section 1) HighPoints: Identify and Cope with Difficult People.

☺ recognize importance of identifying difficult people at work.

☺ identify questions to raise to determine who is a difficult person.

☺ analyze and determine whether the difficult boss has been effectively dealt with.

☺ apply appropriate strategies for dealing productively with a difficult colleague.

☺ determine if you are the difficult person.




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(Section 1) HighPoints: Coping Strategies in Dealing with Difficult People.

☺ recognize the importance of learning coping strategies for dealing with difficult people.

☺ determine whether someone will be successful in planning ahead for coping with a difficult person.

☺ compare common types of defensive behavior with corresponding statements.

☺ apply steps for responding non-defensively in a given situation.

☺ know of methods for getting the best from difficult people at work.




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(Section 1) HighPoints: Communication with Difficult People.

☺ recognize benefits of communicating effectively with difficult people.

☺ knowledge different types of communication styles with their descriptions.

☺ analyze and determine if an employee will be able to communicate successfully with a difficult colleague.

☺ know the guidelines for speaking to be heard.☺ match body language and facial expressions and appreciate

their associated meanings.☺ analyze a situation to determine whether someone

effectively used active listening strategies.




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(Section 2) Working with Aggressive People – Summary.

☺ Have you ever experienced one of those absolutely great days at work?

☺ Everything is progressing fine, you're on schedule, and you're getting to meetings on time.

☺ Then someone verbally attacks you.☺ Aggressive people are arguably the most difficult type of

people to work with. ☺ Hostile-aggressives openly antagonize people; passive-

aggressives work behind the scenes with hidden agendas.☺ No matter the type of aggressive behaviour you encounter,

you've got your work cut out for you.☺ Thus, appreciate details the characteristics of the common

types of aggressive people and examine effective ways to cope with those people’s behaviours.




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(Section 2) Working with Aggressive People – HighPoints. Hostile-aggressive People. Passive-aggressive People.





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(Section 2) HighPoints: Hostile-aggressive People

☺ recognize benefits of coping with hostile-aggressive people in the workplace.

☺ identify comments made by a verbal assailant.☺ practice strategies to deal with verbal assailants in a

situation.☺ consider examples of dirty diggers.☺ put to work strategies to deal with a dirty digger in a given

situation.☺ recall examples of statements that describe a hothead.☺ employ strategies to deal with a hothead in a situation.




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(Section 2) HighPoints: Passive-aggressive People.

☺ recognize the value of coping with passive-aggressive people.

☺ identify characteristics that best describe a knowledge warden.

☺ apply strategies for coping with a knowledge warden in a situation.

☺ select characteristics of an unresponsive aggressor.☺ execute strategies for coping with an unresponsive

aggressor in a situation.☺ distinguish the characteristics of a waffler.☺ use strategies to cope with a waffler in given situation.




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(Section 3) Working with Negative People – Summary.

☺ Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it?

☺ What about people who whine all the time?☺ You arrive at work in the best of moods, but after ten minutes

of someone complaining nonstop while, your day has taken a dive.

☺ Aren’t you tired of putting up with negative people, then what follows will appeal to you?

☺ It assists you in ways you can triumph over the negative and negligent attitudes that some colleagues, employees, or managers might display.




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(Section 3) Working with Negative People – HighPoints Negative Whiny People. Procrastinating People.





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(Section 3) HighPoints: Negative Whiny People.

☺ recognize benefits of coping effectively with negative, whiny people in the workplace.

☺ identify the type of negative, whiny person with the description representative of each.

☺ apply the steps for dealing effectively with a bleater in a given situation.

☺ implement steps for coping effectively with a finger-pointer in a given situation.

☺ employ techniques for effectively coping with a naysayer in a risen situation.




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(Section 3) HighPoints: Procrastinating People.

☺ recognize the benefits of coping effectively with people who procrastinate.

☺ acknowledge the reasons people procrastinate.☺ link the types of procrastinator with the descriptions that fit them.☺ practice the steps for finding out why an ostrich wouldn’t make a

decision.☺ apply a strategy for effectively helping an ostrich solve a

problem.☺ use required steps for coping effectively with storytellers in a

work environment.☺ apply defined steps for effectively coping with a perfectionist.




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(Section 4) Working with Arrogant Individuals – Summary.

☺ In some cases, jesters and gossips can be quite entertaining.

☺ However, at work or on a regular basis, they are not truly amusing.

☺ Furthermore, their habits can be quite destructive.☺ If you're tired of hearing the latest malicious gossip from

people, please read on.☺ Appreciate how to deal with arrogant and duplicitous

people, and prevent suffering from enlarged egos individuals.




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(Section 4) Working with Arrogant People – HighPoints. Arrogant Individuals. Duplicitous Individuals.





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(Section 4) HighPoints: Arrogant Individuals.

☺ recognize benefits of coping with arrogant people in the workplace.☺ distinguish steps to follow to deal effectively with eggheads.☺ denote the steps to follow to deal with a braggart.☺ consider strategies to use to deal effectively with a glory hog.☺ discover strategies that are effective in dealing with a life-of-the-party.




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(Section 4) HighPoints: Duplicitous Individuals.

☺ recognize benefits of coping with duplicitous people.☺ consider the reasons people meddle in the affairs of others in the

workplace.☺ recognize characteristics that are representative of a busybody.☺ tell apart the characteristics of an agitator.☺ reckon the phrases that describe a saboteur.☺ apply strategies to effectively confront duplicitous people in a given

situation.




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Working with Difficult People – Conclusion.☺ At this point you should be able to be familiar with the following:

dealing with the dirty diggers, knowledge warden, bleaters, finger-pointers, perfectionists, saboteurs, hotheads.

modifying your tone to compliment a difficult person's communication style.

demonstrating reserve when responding to negative presumptions and biased accusations.

completing documentation on a difficult person's inappropriate behaviour.

using appropriate coping strategies when dealing with difficult people.

experimenting with possible solutions to help teach a difficult person.

effectively confronting a difficult person and stating facts. examining a situation without bias to uncover motive. asking open-ended questions to encourage communication. using positive reinforcement to encourage future desired

actions. developing and practicing a coping plan. communicating your message to a difficult person.




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Managing Difficult People