1. Pam Stellema
The Secrets
of
Successful Rebooking
Profits
Peace
of
Mind
People

2. Whats missing?
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3. But, Whats In It For Me?
Less stress
Greater job satisfaction
Reach targets and achieve bonuses
Retailing becomes easier
Full appointment column
Greater job security
Always in demand.
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4. Clients will experience SUPERIOR RESULTS if they return for their services REGULARLY
Clients will be able to secure a time and date that SUITS THEM
Inviting your clients back builds the RELATIONSHIP
3 Key Reasons Why Your Client Should Rebook
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5. 3Key Reasons Why Your Salon Should Rebook
You will be able to provide your clients with a better quality service
Building the client therapist relationship becomes easier
Clients return to your salon 50% more often
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6. Lets do the sums.......
With an average spend of $80 each visit
every 13 weeks = $320 each year
every 8 weeks = $520 each year
every 6 weeks = $693 per year
every 4 weeks = $1040 per year
How much additional income would that mean for your salon each year if you could reduce the time between return appointments
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7. By changing from 6 weekly visits
to 4 weekly visits you will increase
salon revenue from just 1 single client by
$347 per annum
How many clients could you convert
from 6 weeks to 4 weeks?
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8. What the Clients Needs toRebook
Customer Care:
The key to making your clients feel valued.
Consistency:
The Key to ongoing satisfaction
Consultation:
The Key to knowing what your client wants.
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9. At the E.N.D......
E Educate your client about the benefits of rebooking
N -Never abandon your client with the receptionist
D Do the rebooking personally.
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10. A Sample Script
Beth, I think to maintain the best possible results we should pencil you in for 4 weeks. Which day of the week would suit you best?
(Client will nominate a day)
Thats great, so would you prefer morning, afternoon or evening?
(Client will choose)
I have a spot available at 9 or 11. Which one of these suit you best?
(Client will choose or negotiate a better time)
Why dont we get your following appointment in as well? What day would suit you best?
(If the client is happy to do this go back to the beginning of your script)
Thats terrific, well give you a call 24 hours before your appointment as a reminder.
Look forward to seeing you in 4 weeks

11. Rebooking is......

• The fastest,
• 12. The most economical and
• 13. The easiest way to

FILL YOUR APPOINTMENT BOOK!
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14. My New Book..........
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Grab a copy today of my NEW book 3 1/2 Secrets to Salon Success.
If you want to see positive changes happening in your salon, but are not sure where you should start, then this is the right book for you.
Easy, straight forward and practical advice and tips that you can use immediately to help you make lots more money in your salon... and the really great thing is you dont need and MBA from Harvard to read it and carry out the Action Steps that are set out for you in the book.
$34.95 postage included

15. Solutions for your Salon
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www.SalonSavy.com.au
If talking with an industry experienced coach to resolve issues that are holding your back is what you need then Laser Coaching is for you. 12 sessions over 6 months will help you to get your business back on track.
Understanding the key performance indicators in your salon is essential for success. The Platinum Plus program allows you to monitor the key numbers in your business that will help you to pinpoint and resolve problems fast.
Have a problem? Need to find an answer fast? Then power coaching is for you. You can have a single session to resolve any problem in your salon
Would you benefit from the full on coaching and training experience for you and your team. If a comprehensive analysis and program is what you need for your salon, then the Performance Enhancement Program is perfect to meet your needs.
Call me today on 0431 975 515 to find out which solution is best for you!