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Key takeaways – something to leave with you
___________________
Let’s connect—here’s how to reach out to me:
iammichaelwatts.com [email protected] uk.linkedin.com/in/iammichaelwatts
Michael Watts Interview for Transformation Manager Helping Maidstone Borough Council deliver its priorities through the transformation of processes
& services
Review of the
framework used to
engage with
members of the
public & partner
agencies to:
a.
give better value for money
–
expectation of savings
b.
reduce resource implications –
reduction in officer & Councillor time
c.
remove duplication & repetition
–
less meetings, groups & tiers
d.
give people a stronger, more effective
voice –
talk directly to decision makers
Setting the ground
rules – a solid
foundation
1
.
Understood needs & scope of the project
- initially agreed deliverables, resources
& timeframe
Created & agreed Project Profiler to
outline what was involved, what success
looked like
& what everyone needed to know
Developed Business Case & gained
agreement before developing project
documentation & establishing Project
Group
2
.
3
.
Start with why -
discovery phase1
.
Started by looking at why the existing
framework existed – and what need
it was meeting
Mapped existing systems, processes &
user experience, & identified return on
investment
Researched other examples & identified
current trends, & scoped the current &
future resource constraints
2
.
3
.
How do we make it
better - options
appraisal
1
.
Started with a blank sheet to consider
“if we were to develop this from scratch
now, what would it look like?”
Drew up options for different models
based on next practice & modelled
expected cost savings & resource
benefits
Gained agreement on option with clear
savings expectations, & then
implemented new model
2
.
3
.
A B
C D
What did it achieve
– what’s happened
since
1
.
Saved 90% of original cost
- against target of 50%
Saved 81% of original staffing cost
- against target of 20%
Reduced 50% of original Councillor time
- against target of 20%
Increased number of people
engaged by 700%
- including over 1,400 people that
had never been engaged with
before
And since then, we have refined,
improved & strengthened…
2
.
3
.
Ask.
Listen.
Learn.
Refine.
And again…
What did I learn? -
how it changed me1
.
Better communication
Communicate.
Then communicate again.
Then again. And once
more.
So, I have…
Used tools to communicate
& share real time
information – such as Trello
2
.
Better grip
Control on all work to
monitor progress, resource
implications & workloads
So, I have…
Studied Agile to manage
projects - 5 development
stages, sprints & releases
3
.
Better belief
Research, ask & learn from
others – but go with
options I believe in
So, I have…
Listened to others – but
trusted my gut more