Professionalism & Work Ethic

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1. Professionalism & Work Ethic TIPS FOR SUCCESS IN THE WORKPLACE Sponsored in part by the Workforce Development Agency, State of Michigan, Michigan Works!, through your local Workforce Development Board and Muskegon County Board of Commissioners. Auxiliary aids and services are available upon request to individuals with disabilities EEO/ADA/Employer/Programs - TTY# - 711. 2. Professionalism is a determined effort by everyone in the workplace to give their best each and every day. 3. Businesses of all sizes rely on credibility, confidence and reputation to survive, and their people are part of that impression. Professionalism & Workplace Savvy by Erica Feigenbaum, Demand Media 4. Path to Professionalism Punctuality and Attendance Communication Presentation and Appearance Competence and Initiative Respect 5. PunctualityandAttendance 6. 80% of success in life is just showing up. - Woody Allen One of the most important qualities an employee can display is dependability The main factor in being dependable is attendance Attendance is usually the top priority when it comes to an employee's performance and is necessary for continued professional growth 7. Problems of Poor Attendance Company Drop in productivity Staff Extra work for others Financial Cost of temporary replacement When one staff member has consistently poor attendance, it affects all areas of their business: 8. Punctuality If you arrive 5 minutes late and leave 5 minutes early every day, you have stolen 30 hours of work time from your employer in one year. 9. Punctuality Tips Be at your workstation when the business day starts. Be clear on time allotted for lunch and breaks. Dont pack up until the work day is over. 10. Communication 11. Oral Communication Be clear and concise Think before you speak Be positive instead of negative Reflect on your conversations Ask open ended questions: How, what, why 12. Written Communication Writing in the A-B-C format: Accurate Brief Clear 13. 21st Century Communication Use proper grammar Carefully proofread, edit, spell-check Rethink your response before you send Dont use email if the subject needs a face-to-face conversation 14. Nonverbal Communication Eye contact Facial expression Personal space Appearance Posture Gestures Voice tone/inflection Timing 15. Communication Donts Gossip Flirt Discuss politics, religion, or personal problems Complain about your job, coworkers, or supervisor Criticize or insult your coworkers or supervisor 16. Attitude is a little thing that makes a big difference. Winston Churchill Attitude 17. Attitude Be positive Show enthusiasm Pick your battles Be in charge 18. PresentationandAppearance 19. Presentation Perception matters Presentation is equally important as attendance and punctuality You are only given a very short time to make a first impression 20. Appearance Professional Neat, clean Well-groomed Proper hygiene Company dress code Health and safety standards 21. Your appearance is a reflection of the company or organization you work for. Appearance 22. CompetenceandInitiative 23. Competence Perform job duties in an efficient and proficient manner Possess the skills and knowledge to do the job well Be a paid expert Keep skills current 24. Initiative Do what needs to be done without being told Complete all job duties promptly and professionally Take action and ownership Help others or take on extra projects when possible 25. Initiative Use critical thinking and problem solving skills: Ask what the problem is Analyze it Explore all possible solutions List solutions from best to worst Select the best solution Evaluate the solution 26. Rewards of taking Initiative Knowledge of your company and the market it serves Increased value as an employee Enhanced independence More career advancement opportunities A more meaningful and fulfilling work experience 27. Respect 28. Respect is the foundation of workplace success with managers, coworkers, and customers Consideration for self and others Value of peoples differences Understanding conflicting points of view 29. Respectful Workplace Behaviors Get to know your coworkers Be courteous Encourage coworkers to express opinions and ideas Listen to others viewpoints Ask for advice and help Be honest Use integrity Steer clear of gossip Avoid getting into fights and arguments Follow workplace standards Be a source of positivity and encouragement Share credit when deserved 30. WorkEthics 31. Work Ethics RESPONSIBILITY How you work Amount of work done Punctuality Best effort Responsibility for results QUALITY More than the bare minimum Produce great work 32. Work Ethics DISCIPLINE Commitment Dedication TEAMWORK Work together Respect each other Collaborate 33. Consequences of Unethical Behavior Incarceration Job loss Loss of professional license Ex: Physician, social worker Limited employment options Legal fees/fines Loss of respect and trust from others Guilt, depression, and anxiety Damage to environment 34. Individuals do not become professionals because of some sudden leap that they make into the stratosphere. Individuals become professionals because of their lifetime dedication and commitment to higher standards and ideals, honorable values, and continuous self-improvement. Jim Ball, Professionalism is for Everyone 35. We hope you found this information helpful. Check us out at www.miworksmo.org. Give us any questions/comments/concerns See our workshop schedule Learn more about Michigan Works! Muskegon-Oceana Like what you saw? 36. Professionalism in the Workplace 2012 Speedupcareer.com; Professionalism at Work Professionalism in the Workplace; Centennial College 10 Ways to Be Professional at Work; The Monster Career Coach, career-advice.monster.com What Are Good Work Ethics?; Roslyn Frenz, eHow Contributor, eHow.com Professionalism & Workplace Savvy; Eric Feigenbaum, Demand Media, Small Business Chron. Com Topics of Professionalism in the Workplace; Rose Johnson, Demand Media, Small Business Chron.com Tips for Professionalism in the Workplace; Mary Beth Magee, eHow Contributor, eHow.com Job Retention Instructor Guide: Goodwill Works Curriculum. Goodwill Industries International, 2009. Job Retention Participant Guide: Goodwill Works Curriculum. Goodwill Industries International, 2009. Job Retention Workshop. Careerlinkhighvalley.org. Job Success: Time Management. GCFlearnfree.org. 1998-2011. Goodwill Community Foundation. MARO Time Management. Cpehr.com. 2011. California Human Resources HR Outsourcing. CPEhr. Tips for Professional Success: Developing Professionalism Through Your AmeriCorps Experience. America Reads Mississippi. Team Leader Training. 22 Feb. 2006. Whitmore, Amanda. From Temp to Hire. Muskegon, MI: GoodTemps Temporary Staffing Agency (A Wholly Owned Subsidiary of Goodwill Industries of West Michigan), 2011. Sources

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