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EDITORIAL & CORPORATE OFFICES

Rankin Publishing Co., Inc.Don Rankin and Linda Rankin, Publishers

204 E. Main Street • P.O. Box 130Arcola, IL 61910-0130, USA

Email: [email protected]: www.rankinpublishing.com(800) 598-8083 (U.S.) • (217) 268-4959

Fax: (217) 268-4815

Editorial: Harrell Kerkhoff, EditorRick Mullen, Associate Editor

Design: David OpdykeReception: Sandy Pierce

AdvertisingContact Kevin Kennedy @ 623-434-8959

Email: [email protected]

Don Rankin @ 800-598-8083Fax: 217-268-4815


C A L E N D A R O F E V E N T SMAY 2013May 5-8

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Indianapolis, INInfo: 202-496-4800

JUNE 2013June 1-5

Canadian Urban TransitAssociation (CUTA) Annual Conference

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June 2-7Community Transportation

Association of America (CTAA)

Annual Expo ConferenceAlbuquerque, NMInfo: 800-891-0590

JULY 2013July 19-24

National SchoolTransportation Association

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SEPTEMBER 2013September 10-11

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September 29 - October 2APTA

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OCTOBER 2013October 26-31

Taxicab, Limousine & Paratransit Association

Annual Convention& Trade ShowBoston, MA

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JANUARY 2014January 11-15American Bus

Association MarketplaceNashville, TN

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FEBRUARY 2014February 16-20

United Motorcoach (UMA) Expo At Travel Exchange

Los Angeles, CA Info: 800-424-8262

Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisherassumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2013 RankinPublishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consentof Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling;Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

RAPID RESPONSE.....................................Page 6INDUSTRY NEWS ...................................Page 38

ON THE COVER:Polk Transit Authority Executive Director Tom Phillips stands next to one of the authority’s transit buses used in Polk County, FL.

See page 8.

IN THIS ISSUELiving Up To Big Challenges In Central Florida

Polk Transit Authority ..................8Travel Exchange Makes Great Beginning For UMA-NTA Joint Venture.............................................18

Busline’s Buyers Guide To Insurance & Finance ............................26

Busline’s Buyers Guide To HVAC Systems......................................40

UMA Motorcaoch EXPO 2013 Booth Photo Gallery ..........55

Busline Vehicle Showcase:

PARATRANSIT/SHUTTLE BUSES & VANS

45 – 49

Page 4 BUSLINE March/April 2013

MArch/AprIl 2013

Published byRankin Publishing, Inc.

www.buslinemag.comM A G A Z I N ECONTENTS

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American Cooling Technology, Inc. www.actusa.us.com 41

AMSOIL www.thelubepage.com 52

APTA www.apta.com 39

ARBOC Specialty Vehicles www.arbocsv.com 36

Atlantic Detroit Diesel-Allison www.atlanticdda.com 14

Bauer Compressors www.bauercng.com 24

Bauer’s Intelligent Transportation www.coachsales.com 23

Bergen Auto Upholstery Co., Inc. www.bergenseat.com 51

Bitzer www.bitzerus.com 42

Bridgestone www.bridgestonefirestonemileagesales.com 19

Budget Truck & Autobody www.budgettruckandauto.com 54

BusCon Expo www.BusConExpo.com 37

C.E. Niehoff www.ceniehoff.com 16

Chestnut Ridge Foam www.chestnutridgefoam.com 50

Diamond Manufacturing www.diamondmfg.com 53

Dixie Electric, Ltd. www.dixie-electric.com 51

Freightliner www.freightlinerchassis.com 3

Glaval Bus www.glavalbus.com 15

Hometown Trolley www.hometowntrolley.com 43

Kirks Automotive, Inc. www.KirksOnline.net 52

Lancer Insurance www.lancerinsurance.com 31

MAHA Lifts www.maha-usa.com 44

MCI (Motor Coach Industries) www.mcicoach.com 7

Midwest Bus Corporation www.midwestbus.com 17

Mile-X www.mile-x.com 38

National Interstate www.natl.com 27

Nissan Commercial Vehicles www.nissancommercialvehicles.com 9

Prevost Car www.prevostcar.com 68

ProAir, LLC www.proairllc.com 42

Protective Insurance Company www.protective insurance.com 33

Relational Bus Systems www.rbs2000.com 21

Resorts Casino Hotel www.ResortsAC.com 66

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Shriver Insurance Agency www.shriverinsuranceagency.com 34

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Transit Sales International www.transitsales.com 10

TriMark Corporation www.trimarkcorp.com 53

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Turtle Top www.turtletop.com 11

UMA www.uma.org 65

Vanner Power www.vanner.com 12, 22

Volvo www.prevostcar.com 5

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Willingham Inc. www.willinghaminc.com 20

MArch/AprIl 2013

Published byRankin Publishing, Inc.

www.buslinemag.comM A G A Z I N E

Read or Download Complete Issues Of Busline Magazine Online At: www.buslinemag.com


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Busline Vehicle Showcase:

PARATRANSIT/SHUTTLE BUSES & VANS

Page 40

National Interstate ...............................26

Service Insurance Agency ...................28

Lancer Insurance...................................30

Protective Insurance ............................32

Shriver Insurance Agency....................34

Transportation Insurance Brokers ......35

Glaval Bus ..................45 Turtle Top ................... 46

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Polk Transit Authority Executive Director Tom Phillips, left, is shown with

George Lindsey, member of the Polk County Board of County Commissioners.

By Harrell KerkhoffBusline Magazine Editor

Large land mass, growing population, diverse mix of municipalitiesand rural spaces, abundance of colleges/universities, easy access toworld famous theme parks, and warm winter weather — welcome

to Polk County, FL, a big place filled with huge growth potential andmany challenges when it comes to public bus transportation. Located in central Florida between the Orlando metropolitan area to the

northeast and Tampa/St. Petersburg/Clearwater to the west, Polk Countyhas a population of just over 600,000, and a land area of 2,009.99 square-

miles (roughly the size of Rhode Island.) It’s also home to Polk TransitAuthority, which administers to both the Lakeland (FL) Area MassTransit District (also known as Citrus Connection) andWinter Haven(FL) Area Transit (WHAT). “The Lakeland Area Mass Transit District is responsible for service in

its special taxing district. It operates 18 fixed routes with 35 buses as wellas 12 paratransit routes featuring 20 vehicles. The paratransit program iscurrently undergoing a name change from ‘Handy Bus’ to ‘Polk Transit

Connect.’ Overall, our vehicles travel 10,000 miles a day, and last year wedelivered 2.1 million trips across the system,” Polk Transit AuthorityExecutive Director Tom Phillips said. “We also operate a portion of theWinter Haven Area Transit service under the direction of the Polk CountyBoard of County Commissioners, which is responsible for the provisionof service in our second largest urbanized area (in Polk County) which isWinter Haven. The Polk County Board of County Commissioners alsoprovides medicaid specialized transportation.“The Polk Transit Authority is legislated by the state of Florida to coor-

dinate and consolidate the activities of the three organizations I have men-tioned into a regional transit authority. Currently, we are trying to take ourthree known brands (Citrus Connection, WHAT and Polk Transit) and foldthem into a new entity. This could be accomplished from passage of a pos-sible 2014 transportation referendum.”

Phillips, who also serves as executive direc-tor of Citrus Connection, arrived at Polk Transitin August 2011 after several years with PaceSuburban Bus Service, in Chicago, IL. He saidthat presenting a transportation referendum tovoters is a long process. It requires hard workon the part of many and must address the needsof the different communities and diverse popu-

lation based within the service region in question. Voters rejected an earlier transportation referendum presented by Polk

Transit Authority in 2010. Phillips said he feels a major reason for thisdefeat was that it did not properly address the needs of each of the 17 com-munities located in Polk County. In order to better prepare for a possible referendum in 2014, “My Ride”

was born, otherwise known as the “Polk Consolidated TransitDevelopment Plan” for fiscal year 2013 through 2022.


Polk Transit Authority Living Up To Big Challenges In Central Florida

“We recognized in Polk County that a big barrier to getting ajob is often transportation. Therefore, over 300 day passeshave been provided to the workforce board by Polk Transit.”

— PTA Executive Director, Tom Phillips



“Our objective is to properly brand thisTransit Development Plan (TDP) and create aculture around it — not just a portion of theplan, but the whole thing,” Phillips said. “Wedecided to ask those people living within our2,009 square-mile service area and 17 munic-ipalities a simple question, ‘What does goodquality transit look like to you?’“Since there are so many diverse needs

among the 17 municipalities in Polk County, inan area of land the size of a small state, it’s botha challenge and opportunity to figure out howwe service each of these communities in a dis-tinct way.” To help answer this challenge, Phillips and his

staff held 31 formal and informal listening ses-sions within the county in 60 days. This includ-ed meetings in all 17 municipalities.

“We went to local events, walked grocerystore isles and went to outlet malls. We evenmet in constituents’ homes,” Phillips said. “MyRide was born from the information that wegathered, in conjunction with the Polk TPO(Transportation Planning Organization).”There are 18 community profiles developed

for My Ride, one for each of the 17 municipali-ties in Polk County, and one profile showinginter-county and intra-county services. “I’m extremely confident that My Ride is the

transportation future for Polk County. The ques-tion is, can we pass a 2014 referendum? I’m

confident that the answer is ‘yes,’” Phillips said.“We (in Polk County) are well ahead of where(the U.S. public transportation) industry is as awhole when it comes to using a TDP to reallyengage the community beyond just the planningstage. “I don’t want to sound over-confident, but if

we can’t do it with this plan, then I don’t knowwhere we go. (Other transit systems) are alreadyfollowing suit in branding their own TDPs. Forthose people thinking of doing the same thing, Iwould advise them to not sell the communityoutreach part of this idea short. The credibilitywe in Polk County have been able to build withour new TDP is why I’m so confident.”

Universal Access — Not Just For College Students

Polk County has the luxury of being hometo several institutions of higher learningas well as the theme park LEGOLAND

Florida, which opened in 2011 at the former siteof Cypress Gardens in Winter Haven. Helpingstudents and employees of these entities withpublic transportation options has been a majorobjective for Polk Transit. “Our county is blessed to have several liberal

arts colleges. This is one more element wherewe can help change the perception of publictransportation by introducing our services to the

student population,” George Lindsey, who is amember of the Polk County Board of CountyCommissioners representing District 1, said.“We have a ways to go, but it’s beginning towork.”Recently, Polk Transit officials have been

working with several colleges in the countythrough a program called “Universal Access.” Itinvolves an annual contract that features a fixedrate paid by the participating institution of high-er learning. In return, all employees/students ofthe participating college can ride Polk Transit(including Citrus Connection and WHAT) busessix days a week, free of charge, by simply show-ing their college ID. There are no restrictions onthe number of fixed-route rides they can take,trip purpose or times. All participating busesmeet Americans With Disabilities Act (ADA)guidelines. The participating colleges in Polk County

currently involved with the Universal Accessprogram include Polk State College, in WinterHaven; and Southeastern University and EverestUniversity, both located in Lakeland. Also par-ticipating are the Learning Resource Center ofPolk County as well as the Explorations VChildren’s Museum, both in Lakeland.Although the Universal Access program is rel-

atively new at Polk Transit, the results thus farhave been impressive, according to Phillips. Thissuccess started at Polk State College, which has

Page 10 BUSLINE March/April 2013Page 10 BUSLINE March/April 2013




an enrollment of approximately 20,000 students. “We launched the program on April 24, 2012.

Prior to the ridership agreement, the 12-monthaverage from Polk State College was 2,400rides per month. Recently, (with UniversalAccess) we topped out at just under 10,000rides per month,” Phillips said. “RegardingEverest University, it should be noted that theuniversity has many campuses across the coun-try. If our Universal Access program can workin Lakeland, transit systems near other EverestUniversity campuses should also be able to

provide similar services.”Phillips said Polk Transit became the first

transit agency in the United States, meanwhile,to take the collegiate model of Universal Accessand bring it to the private sector. “We approached Merlin Entertainment, which

runs LEGOLAND’s recently opened theme parkin Winter Haven, about our Universal Accessprogram for the park’s employees,” he said. “Wepitched Universal Access as an employeerecruitment and retention tool, and we were ableto get a contract in place. Since then, we have

increased bus ridership among LEGOLANDemployees in Winter Haven from 64 to 1,074rides per month. Bus ridership skyrocketed afterwe were able to remove the barriers to publictransportation access.”LEGOLAND pays a monthly fee to Polk

Transit Authority. In return, the park’s employ-ees ride for free six days a week for any reason.Phillips added that Polk Transit’s UniversalAccess model for private company involvementhas caught on in other parts of the country. Helping other riders who are looking for jobs is

also an objective at Polk Transit. According toPhillips, in order to receive unemployment bene-fits in Florida, people must provide, to a localworkforce board, proof that they are seeking a job.

“We recognized in Polk County that a bigbarrier to getting a job is often transportation.Therefore, over 300 day passes have been pro-vided to the workforce board by Polk Transit.If someone has a job interview and does nothave transportation, that person will be givena day pass so he/she can get to and from theinterview or fill out job applications,” Phillipssaid. “I’m excited to say that after weannounced that we were providing these pass-es, a local barber shop announced it wouldprovide free hair cuts for qualifying job seek-ers, and a local consignment shop said itwould provide male and female business attirefor job interviews. I feel like (Polk Transit)really took the lead with this program.”

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Shown at a recent bus shelter ribbon cutting ceremony are, standing left to right, Don Selvage,

Lakeland city commissioner; Benjamin Stevenson, executive director, Lakeland Housing Authority;

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One Size Does Not Fit All

In an area as diverse geographically as PolkCounty, the public transportation needs andwants of each community can be very differ-

ent. Therefore, the old template of one bus size fitsall does not work anymore, according toCommissioner Lindsey. “We in Polk County have recognized this and

have made tremendous strides,” he said. “We areall proud of the progress that has been made. It’sbeen a community effort. Polk County has a pop-ulation that also fluctuates with tourists and win-ter visitors. This enhances our service needs.”Lindsey said that today, the public is seeing an

evolution taking place in Polk County when itcomes to the different sizes of buses being used. “The larger buses are appropriate in key corri-

dors, but they are not always the best option fortraveling down side streets that include manyneighborhoods,” Lindsey said. Therefore, smaller buses are being used in

many areas of Polk County. This includes thePolk Transit “Citrus Flex” program that featuressmaller 15 to 22 passenger cutaway buses. Thesevehicles service traditional bus stops in the areaand also pick up riders at specific locationsalong a designated zone who make reservationsin advance.Phillips explained that Citrus Flex is a shared-

ride service. Therefore, customers need to be pre-pared for the possibility of multiple drop-offs andpickups, before reaching their destinations. Along with using smaller buses on certain

routes, Polk Transit officials have also worked tohelp the fleet better reflect the communities beingserviced within the county. This involves certainbuses featuring specific themes. For example, there is now what is known as the

Polk County Public Servants Bus, which has a buswrap honoring local fallen heroes. This includesLakeland Police Department Officer ArnulfoCrispin, who was killed in the line of duty in 2011.“The bus is used for regular service and shows

our commitment to the community as a publictransportation provider. We also hope it helps peo-ple heal,” Phillips said. Another bus in service at Polk Transit is what

Phillips referred to as the “Taxpayer Bus.” “We do have advertisements on our buses,

but we also like to use buses to inform our com-munity in other ways. The taxpayer bus, forexample, features graphics on its outside thatshows last year (Citrus Connection) came in$240,000 under budget, reduced its cost peroperating hour by 8.6 percent and increased rid-ership by 27.8 percent,” Phillips said. “Not a lotof people within our community know this, sowe decided to put these facts on the side of a bus.It lets our taxpayers know how we are doing.”

According to Phillips, officials at CitrusConnection have also been able to save significantmoney by having a modular unit moved next to itsadministrative headquarters in Lakeland. The unitis where board members now meet. “We were paying $65,000 a year to rent office

space. A cost-benefit analysis was conducted onthe modular unit, showing we could purchase theunit with a one-time capital cost of the sameamount, $65,000, instead of renting the officespace,” Phillips said. “Our board members saidthey did not mind meeting in the modular unit,therefore, we are now saving taxpayers $65,000 ayear. And the modular unit looks nice.”Efforts have also been made to keep up the

image of public transportation buses in PolkCounty. To help with this, Citrus Connection helda “Art In Transit” week in 2012, with plans foranother such event in 2013. Riders during thisweek experienced unique art-related activities thattook place in different buses. This included carica-


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ture drawings, violin recitals and poetry readings. “The relationship between the arts and transit is

old. There are all kinds of art displays at differentbus facilities across the country. However, wecame up with the idea of physically having artistson our buses to showcase what they do,” Phillipssaid. “We also had a dance troupe perform breakdancing at one of our bus terminals, and we had a‘flash mob’ perform a fashion show at a terminal. “This program allowed us to receive a lot of

good publicity, including front page coverage fora week in a local newspaper,” Phillips said “Wenot only showcased different forms of art to riders,but were able to show the community that ourbuses are clean and safe. They are not scaryplaces. I believe the Art In Transit program went along way in changing the perception of who ridesthe bus.” There was also an Art In Transit competition

that took place. Riders had the opportunity to votefor one of three images displayed on a posterlocated inside various Citrus Connection buses.The winning image was then featured on a wrapfor a bus in Citrus Connection’s fleet. Different art items from local artists are also

displayed on a rotating basis at the new CitrusConnection administrative facility in Lakeland.The facility was officially opened as a publictransit center in May 2011 and includes admin-istrative offices, maintenance garage and busyard. The administrative building was dedicat-ed to the memory of Radiah Craft, a bus opera-tor for Citrus Connection who was killed dur-

ing a domestic dispute. Along with the Lakeland complex, there is a

transit facility in Winter Haven, as well as a trans-fer center in Haines City, FL, located on the east-ern edge of Polk County. “We hope to someday also have a maintenance

garage located on the east side of the county inorder to reduce dead head issues with our buses,”Phillips said. “Overall, Polk Transit operates a‘spokes and hub model’ transportation operation.However, unlike smaller systems, we have threehubs (in Lakeland, Winter Haven and HainesCity) and they are all interconnected.” When it comes to bus maintenance at Polk

Transit, Phillips said all work is conducted in-house aside from transmission service and theinterior cleaning of buses, both of which are sub-contracted to nearby sources.

Better Connecting With Riders

Florida’s official nickname is “The SunshineState” due to its warm, sunny weatherfound most days of the year. However, too

much of a good thing has its disadvantages. InFlorida’s case, it’s summertime heat. Therefore,protecting riders from excessive heat remains apriority throughout Polk Transit. This includesplenty of bus shelters and dependable air condi-tioning on buses. “It can become very hot here in the summer,

and our state also has a rainy season,” Phillipssaid. “While bus shelters help keep riders out of

the winter elements up north, they are just asimportant in the south. It’s a challenge, however,because these shelters are expensive to build.”When a new bus shelter is built, therefore, it’s a

cause for celebration. This often involves a ribboncutting ceremony featuring Polk Transit Authorityboard members and various employees. Such wasthe case recently for a new bus shelter built next toa busy street in front of the Lakeland HousingAuthority residential complex. Although a new bus shelter may seem insignif-

icant to some, Phillips explained why celebratingits completion is important. “At this particular location, there has been

another bus shelter located across the street fromthe housing authority for a number of years.However, many people who live here are transitdependent and elderly. It can be very difficult forthem to cross this busy street to get to that shelter,especially if it’s very hot or rainy. Another busshelter was needed, and the Lakeland HousingAuthority donated $6,000 to help us with thecost,” Phillips said. “This new bus shelter is a bigdeal for the people who live here.”Improving the travel experience for riders in

other ways is also important at Polk Transit. Muchof this centers around the use of advanced technol-ogy. Thanks to a Veterans Transportation andCommunity Living Initiative Grant through theFederal Transit Administration, Polk Transit islaunching a regional mobility call center inMarch. This will help on many fronts, such assending reminder calls to paratransit customers,



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which helps reduce dead head times and no-shows. “We are going to implement a Web-booking

program as well, allowing such places as dialysiscenters and other large trip generators to easilybook their trips with us. It will also allow a rideron our fixed-route system to better see whenhis/her next bus is due via a text message,”Phillips said.

“We are moving from a passive, phone-based transit system into a much more proac-tive, 21st century transit system. For example,(Polk Transit) is going to be the first transit systemin Florida to have QR (Quick Response) codes on100 percent of its 1,300 bus stops, helping withtravel planning. We also now participate inGoogle Transit, as well as using a native appcalled www.findmyroutes.com that helps people inPolk County better navigate our system.”Along with a focus on having quality air condi-

tioning for all Polk Transit vehicles used for pub-lic transportation, another key amenity on the busis the use of dependable wheelchair lifts. “For us, the simpler the lift is, the better. This

even helps drive our decision on what buses webuy. We like the ‘fold out’ style of lift whichallows for manual operator use if it happens tobreak down. If a malfunction occurs with thistype of lift, we can still use it until that bus getsback to our facility for repairs. We don’t have tosend a replacement bus and strand customers,”Phillips said. “The lift is a primary amenity. Weare in Florida, the retirement capital of theworld, and the number of riders who use scoot-ers and non-traditional mobility aides is much

higher than anywhere else in the country.Therefore, getting these people on and off a busefficiently is very important.”Polk Transit employs a dedicated trainer who

is responsible for the training of bus operatorswhen it comes to working with riders who havedisabilities. “All of our bus operators receive extensive

ADA training and refresher training. All of ourbuses are also designated as a safe place to gofor those in trouble, such as runaways,” Phillipssaid. As part of the Polk Transit Authority rebranding

initiative, the Handy Bus paratransit service willgo by a new name, Polk Transit Connect, startingin March. The new name came about with the helpof The Center for Independent Living in CentralFlorida, all in an effort to better connect with thedisabled and elderly living within Polk County. “Our on-time performance rate with the para-

transit program is routinely 98 percent, whiletransporting on average 3.6 passengers per hour,”Phillips said. Bus route expansion is another way officials at

Polk Transit are working to improve the lives ofriders. For example, two new “flex” routes havebeen added, including Route 416 which startedservice in December 2012 and runs betweenHaines City and Poinciana, FL. A portion ofPoinciana is located in neighboring OsceolaCounty. Therefore, this new route provides animportant transportation link to LYNX, the publicbus system run by the Central Florida RegionalTransportation Authority serving the greaterOrlando area.

“This new route involves our first regionalcoactivity with LYNX. We are happy that LYNXCEO John Lewis worked very closely with us.The initial transfer between our two systems isfree to riders,” Phillips said. “Polk County is thesecond most populous county for Walt DisneyWorld cast members. Therefore, making the con-nection with LYNX was very important.”Making “customer focused” decisions remains

a vital part of the service initiative at Polk Transit,according to Phillips. He explained that the moreriders know about the transit system, the better theycan use its services to the fullest. To help with this,Polk Transit provides its “Community Score Card”at www.ridecitrus.com, which offers detailed infor-mation about the ridership count on each bus route.

“We actually publish how many passengersa bus picks up when it goes from ‘Point A toPoint B.’ This is done to show our taxpayerreturn on investment,” Phillips said. “Theinformation is published on our Website on aquarterly basis. Customers can see where thehigh performing and under performing routes arelocated. There are members within our communi-ty who actively look at the Community ScoreCard to see how these routes are doing in terms ofridership.”He added this service provides a better under-

standing about possible changes that may need tobe made within the route structure. It also helpsPolk Transit to be more transparent for the benefitof its ridership. A future goal of Phillips is for Polk Transit to

become more active with Facebook and Twitter,Continued On Page 43


“Coming together is a beginning; keeping together is progress; working together is success.”

— Henry Ford

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American industrialist Henry Ford was quoted as saying, “Comingtogether is a beginning; keeping together is progress; workingtogether is success.” These words are fitting for the first ever Travel

Exchange, which officially came together last January in Orlando, FL, forthe benefit of motorcoach and travel professionals alike. After several years of planning, officials from the United Motorcoach

Association (UMA) and the NTA (formerly known as the National TourAssociation) agreed last year to co-locate their annual business events — theNTA Convention and the UMA Motorcoach Expo — and call the joint ven-ture “Travel Exchange.” Not only did the two organizations share many meetings, networking and

educational events in Orlando, but a large exposition hall was full of vendorsrepresenting both UMA and NTA. Since the beginning, a main focus of Travel Exchange was to bring bus

and travel people togetherunder one roof. Thus, NTAmembers in Orlando wereable to see and touch every-thing bus related — evenkick some tires if they sodesired — while bus ownerswere able to meet with desti-nation management represen-tatives, hotel groups andowners of various attractions.This made Travel Exchange atrue one-stop convention.

During the Opening Ceremony Breakfast at the Orange CountyConvention Center, where most of Travel Exchange’s events took place,NTA Chairman/CEO Jim Reddekopp Jr., and UMA Chairman BillAllen, of Amador Stage Lines in Sacramento, CA, appeared on stagetogether for welcoming remarks. “After years of planning and months of preparation, we can finally say, on

behalf of NTA and the United Motorcoach Association, welcome to TravelExchange,” Reddekopp said. “Travel Exchange is about you. We can all beproud to be part of this innovative event, bringing together two complemen-tary professional organizations for an unified convention and expo.”Both Reddekopp and Allen agreed that it takes time and a lot of energy to

“iron out the wrinkles across two associations.”“The joint tasks of our two staffs have done amazing work to make the

joint convention a reality,” Allen said. “We all have a lot of look forward towith wall-to-wall schedules and business opportunities, education sessions,information sharing, and some fun time in and around Orlando.”The Master of Ceremonies during the inaugural Travel Exchange was

CBS News Correspondent Steve Hartman, who held a similar role duringthe past few NTA Conventions. “I come back every year because I believe in this (travel) industry, and I’m

looking forward to getting to know the UMA people as well,” Hartman said. The keynote speaker during the Opening Ceremony was retired NASA

astronaut Col. Robert Springer, who participated in two Space Shuttlemissions.


Travel Exchange MakesGreat Beginning For

UMA-NTA Joint VentureBy Harrell Kerkhoff, Busline Magazine Editor

Left, Jim Reddekopp Jr., and Bill Allen Steve Hartman Col. Robert Springer Victor Parra


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Springer gave an overview of his time inspace, and said that the idea of group travel into“the last frontier” is not unrealistic. He alsospoke of Travel Exchange’s Welcome Reception,which took place the evening before the OpeningCeremony at the Kennedy Space Center VisitorComplex in Titusville, FL. “I hope the trip to the space center provided

more appreciation of what we are doing in spaceand opened your eyes to the vistas ahead,”Springer said. “I had the opportunity to fly intospace during the Space Shuttle program, once onDiscovery and once on Atlantis, and it’s anabsolutely fascinating world. Space travel hasalso brought all kinds of innovations and devel-

opment in technology.”He added that tourism will play a role in future

space exploration. “There are plans to have an inflatable space

station in orbit that can be used as a tourist desti-nation. I think this is the wave of the future,”Springer said. Following the Opening Ceremony, UMA held

its annual Active Member Meeting, Legislative& Regulatory Update. The event started with anaddress by UMA President & CEO VictorParra, who stated that Travel Exchange not onlyprovides all of the educational sessions that havetraditionally come from the UMA MotorcoachExpo, but now (UMA members) have a better

opportunity to meet with tour operators whilealso booking business with hotels, restaurantsand destinations. “We have everybody involved in our business

at this show. It’s an opportunity for (UMA andNTA members) to further build their own busi-nesses. And that is what we are all about, build-ing business,” Parra said. He recognized the different groups of people

responsible for the coming together of TravelExchange as well as the exhibitors at this year’sevent. “All of the exhibitors on the show floor share

in the sponsorship (of Travel Exchange). Theypay a fee over and above the registration to behere and help sponsor all of our events. I want tothank all of them,” Parra said. “Everything youare used to getting from our past UMAMotorcoach Expos is still here (at TravelExchange). It’s just more — two shows for theprice of one.”

FMCSA Objectives Focus On Safety

Bus and motorcoach operators received adetailed report during the UMA ActiveMember Meeting that covered the many

safety-related issues and programs beingaddressed and delivered by the Federal MotorCarrier Safety Administration (FMCSA) at theU.S. Department of Transportation (U.S. DOT).

FMCSA Deputy Administrator BillBronrott provided the report, stating there is aclear vision throughout the U.S. DOT of what21st century transportation should look like —where economic vitality, environmental sustain-ability and public safety all come together. “It’s about moving people more efficiently and

affordably, while reducing the number of single-occupant vehicles to help curve our nation’sappetite for gas guzzling, carbon-emitting carsthat clutter roadways and pollute the air,”Bronrott said. “The bus industry — from transitto inter-city fixed routes to charter motorcoaches— plays a vitally important role in realizing thisvision.”He added recent reports indicate what many

members of UMA already know — differentforms of bus travel are surging and opportunitiesare growing. “All of this is great news, but the challenge is

to make sure safety remains the No. 1 priority. Itbegins with a safety-first culture within each ofyour companies,” Bronrott said. He noted that FMCSA was established 13

years ago to help reduce commercial truck andbus related crashes, injuries and fatalities. “Safety is the No. 1 priority among our

(FMCSA) 1,100 employees. Seven out of every10 of these employees work on the front lines inevery state, alongside 12,000 state and local lawenforcement partners,” Bronrott said. “We allpursue our safety-first mission through a combi-nation of education, enforcement, technology,innovation, regulation, financial assistance tostate partners as well as important partnershipswith stakeholders such as UMA.



“Everything we do comes down to three coreprinciples: No. 1, to raise the safety bar to enter(the truck and bus) industries; No. 2, to requirethose in the (industries) to maintain high safetystandards; and, No. 3, to remove high risk carri-ers, drivers and vehicles from the roads.”Within the past year, Bronrott added that

FMCSA officials have continued to step up itsenforcement efforts, increased its educationaloutreach, strengthened policies and programs,refined its National Consumer ComplaintDatabase, enhanced its Safety MeasurementSystem (SMS) and have created additional con-sumer safety tools, such as a “Safer Bus App”and the FMCSA Facebook page. Bronrott also discussed last year’s passage of

the federal surface transportation bill known asMAP-21 (Moving Ahead for Progress in the21st Century), and what this legislation meansfor bus and motorcoach operators. “(MAP-21) set forth some important require-

ments with respect to motorcoach safety. Thisincludes initiating new rulemaking for electron-ic logging devices; conducting new entrantsafety audits in a shorter time period; therequirement of mandatory written exams so thatthose (operators) who want to get into the indus-try have a full understanding of safety rulesbefore they receive an operating authority; theadministering of our compliance review pro-gram for a safety rating at least every threeyears; and, prohibiting a motor carrier applicantfrom getting a new U.S. DOT number for threeyears if previously declared unfit,” he said.“MAP-21 also provides tools to move morequickly in removing unsafe carriers and drivers,and at the same time, allows for an increase infines.”FMCSA, Bronrott added, has also recently

updated its Motorcoach Action Safety Plan. Thiswas completed after receiving numerous recom-mendations and conducting additional research. “We held listening sessions with experts and

stakeholders, including those people fromUMA,” he said. “This updated plan highlightsour recent efforts, especially in the areas of driv-er health and safety. We added consumer out-reach, enforcement and improving our ability toidentify more readily high-risk carriers.“The updated 2012 Motorcoach Action Safety

Plan shows that over the past three years,FMCSA’s Imminent Hazard Out-of-Service(OOS) Orders increased from zero in 2009 to 28in 2012; and motorcoach safety inspectionsincreased nearly 24 percent. “In 2012 alone, there were 33,684 motorcoach

safety inspections resulting in 880 motorcoachdrivers and 1,831 motorcoach vehicles beingplaced on OOS. Nearly 1,900 compliancereviews and 101,000 roadside inspections alsotook place, with a 7 percent OOS rate.”Bronrott added: “The updated report also

found that FMCSA made progress in areas ofdriver fatigue, driver behavior, medical qualifica-tions for drivers, vehicle maintenance and opera-tor oversight. But the work is far from done.

Much remains to fulfill our mission and our‘Safety First’ vision.”FMCSA officials remain committed as well to

provide improved educational outreach pro-grams. Bronrott said this is mostly done throughwhat he called “safety tools” available for freeover the Internet. “These tools are not only for the traveling

public, but also for carriers, drivers and touroperators. Last month, for instance, FMCSAunveiled a smartphone app called ‘SaferBus.’The app gives consumers a free and easy way toview a bus company’s safety record and makeinformed decisions before choosing a carrier,”he said. “The app has already been downloadedby approximately 6,000 users. FMCSA has also


Bill Bronrott



developed a one-stop passenger carrier safety Web page called, ‘LookBefore You Book’ (at www.fmcsa.dot.gov/saferbus). It includes a link to amultilingual safety check lists that enables consumers to view a bus com-pany’s safety record, safety rating and U.S. DOT operating authority sta-tus before buying a ticket.” A cornerstone to FMCSA’s safety and enforcement program is called

“CSA,” which stands for Compliance Safety Accountability, Bronrottadded. And the heart of CSA is the FMCSA Safety Measurement System(SMS), which helps the department efficiently identify the small percent-age of carriers that pose the highest risk to safety on the nation’s roads. “(SMS) helps us identify specific safety concerns that hopefully can be

addressed before something bad happens. Since it was launched two yearsago, violations from roadside inspections have dropped 8 percent, and

driver violations per inspection decreased by 10 percent.This is the biggest decrease in violation rates in about adecade,” Bronrott said. He noted that FMCSA recently completed a round of

enhancements to SMS.

Hours Of Service & Driver Wellness

One of FMCSA’s biggest priorities, according toBronrott, is to see that every bus/motorcoachdriver is healthy, rested and is being safe while on

the job. “To reduce crashes, we know that the key is not just

enforcing Hours of Service (HOS) rules, it’s also manag-ing fatigue,” he said. “Driver fatigue is a major publichealth concern and a frequent factor in crashes.(FMCSA) is closely examining the current passengercarrier HOS rules, and looking to see if there need to beany enhancements. Last year, a subcommittee of the

FMCSA’s Motor Carrier Safety Advisory Committee (MCSAC) deliberat-ed passenger carrier HOS rules in public listening sessions. Its work isongoing with a report due sometime this spring. “Work has also begun to address the problem of obstructive sleep apnea

among drivers. The MCSAC, along with the FMCSA medical reviewboard, have taken a hard look at this issue and submitted joint recommen-dations. FMCSA officials are reviewing these recommendations and areprepared to publish some guidance for public comment later this year.”Also in 2012, FMCSA issued rule setting baseline training and testing

standards for medical professionals who perform bus/motorcoach driverphysicals. As of May 21, 2014, all medical examiners authorized to per-form FMCSA physicals must be registered in a national registry system. “These medical examiners are required to complete a training course

Numerous educational sessions were held for both UMA and NTA

members during Travel Exchange in Orlando.


and pass an exam to prove they understand FMCSA’s medical standards,”Bronrott said. “We believe this will help prevent medical cards beingissued to drivers who truly should not be operating a passenger carrier.“Driver drug and alcohol use is another major concern of ours. The

FMCSA-proposed drug and alcohol testing database will make sure thatthere is greater safety compliance in place, and that safety compliance isa priority,” Bronrott said. In 2013, he added, FMCSA is preparing a notice of rulemaking for a

national clearinghouse to better track commercial driver drug and alcoholtests. “This will ensure that drivers who test positive or refuse to submit to

testing complete their return-to-duty process before driving again,”Bronrott said. “It also helps ensure that employers confirm that they arehiring safe drivers while meeting their drug and alcohol testing responsi-bilities.”The final subject Bronrott discussed during the UMA Active Member

Meeting regarded the growing concern over human trafficking in theUnited States — and how those involved in the transportation industry canhelp stop this crime. “This problem is happening in cities and small communities across the

country. It involves men, women and children held against their will andtrafficked into force labor and/or forced prostitution,” Bronrott said. “I’maware that UMA has been involved with U.S. DOT’s development of astrategy to address this issue, and that Vic Parra and others have beenactive with the Transportation Leaders Against Human TraffickingPartnership. We are all eager to help build awareness among operators,drivers and passengers across the country.”He added that people wanting to learn more about this issue, and what

they can do to help, should visit www.dot.gov/stophumantrafficking orsend an email to [email protected]. In summing up his address, Bronrott said that all indicators point to a

rising tide of growth for the bus/motorcoach industry. It’s important to

remember, however, that safety should always come first. “The challenge is to make sure every trip is safe. Moving our country

toward zero deaths can’t be done without the help of you and all of youremployees back home,” he said. “FMCSA values its partnerships and sup-port from bus company owners, drivers, mechanics, tour operators, tourplanners and visitor bureaus. You can all make a difference in safetythroughout the year ahead — one trip at a time.”

Legislative & Regulatory Update

What other new rules and regulations bus/motorcoach operators canexpect in the year(s) ahead was the central message discussedduring the Legislative & Regulatory Update section of UMA’s

Active Member Meeting. To help sort through such timely topics as seat belt proposals, Americans

With Disabilities Act (ADA) requirements and other important matters wereUMA Vice President of Industry Relations and COO Ken Presley andBecky Weber, who is a lobbyist for UMA.Presley addressed several issues that he said will directly influence those

involved with the operation of bus/motorcoach companies within the next12 months from a regulatory perspective. He noted the MAP-21 surface transportation bill adds 29 new regulations

that those involved with bus/motorcoach transportation should be aware offor the future. Included is the all-import issue of seat belts, a subject thatPresley said he routinely fields phones calls from UMA members about. He noted that the National Highway Traffic Safety Administration

(NHTSA) is expected to soon prescribe regulations requiring seat belt instal-lation in NEW motorcoaches at each designated seating position. “We anticipate the final rule coming in 2013,” Presley said. “One of the

biggest questions I get, however, is the concern of having to retrofit (seatbelts) for existing coaches. The legislation that was passed last year basical-ly required the U.S. DOT to assess the feasibility, benefits and costs of

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retrofitting, and then submit a report back to (theU.S.) Congress. This has slowed the (retrofitissue), which allows (operators) more time toassess the situation, and consider new motor-coach purchases.”MAP-21 also states that within two years, the

U.S. DOT shall prescribe regulations that addressroof strength and crush resistance on motor-coaches. It also directs DOT to further look intoanti-ejection safety countermeasures (windowglazing), rollover crash avoidance issues, tirepressure monitoring systems and tire perform-ance standards.“These are all things that are currently under

consideration and being tested for (NHTSA),”

Presley said in his address. Another issue addressed by Presley was the

importance of motorcoach operators keepingtheir operating authority listed as “active.” It’svital, he added, that operators regularly checktheir company’s status by visiting www.safer-sys.org, paying particular attention to the insur-ance section of the site. The FMCSA Safety AndFitness Electronic Records (SAFER) Systemprovides company safety data and related servic-es to industry and the public over the Internet. “I have noticed a lot of carriers out there

whose operating authority is listed as ‘inactive.’Many of these operators don’t even know this hastaken place,” Presley said. “This can happen

after a name change, address change, change ininsurance companies, or insurance payments thathave been late. When a motorcoach companydoes apply for reinstatement, there is a 48-hourminimum delay. Under new rules, there is a (min-imum) $25,000 fine (when running vehicles withan inactive operating authority). This is a$25,000 per occurrence (per trip/per day) fine.Therefore, it’s important to pay attention thatyour operating authority has not lapsed.”Presley addressed other issues as well, such as

motorcoach owners understanding current ADArequirements as they pertain to providing serviceto passengers with disabilities. “Everybody needs to make sure they either

have accessible coaches available or have madearrangements with another carrier in order toprovide service if called on,” he said. “It’s alsoimportant to make sure your company is placedin the right category as compliance hinges onhow you are categorized.“It’s important as well to maintain a service

log on lifts and have a training program in place.Make sure all drivers, the front office, the backshop, etc., are properly trained.”He added that tire care is also an important

subject that bus/motorcoach operators shouldkeep in mind. “I expect there will be a lot of (government

roadside) inspections taking place this summer,with many inspectors looking very closely attires,” Presley said. “Improperly inflated tires

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“National Interstate works with us to develop a safety conscious company. I am amazed with the access to staff at National Interstate. They are knowledgeable and extremely helpful, working diligently to answer our questions and help usthrough whatever problems we may be experiencing. Their expertise is extremely valuable as we direct the safety culture of our company.”

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“I’ve been in National Interstate’s alternative risk programsince its inception. And I am always astoundedby the safety programs its affiliate, SCLS,has conducted over the years. For example, we recently attended a tire and safety session which demonstrated the incredibly destructive power of faulty tires. Educational programs like that have helped minimizeour exposure to risks and better control costs.”

It’s out with the audit and compliance-based approach to riskmanagement, and in with what you really need: A proactivesafety consultant. By focusing on three main competencies –reducing hazards, limiting risk exposure, and modifying safetybehaviors – our program goal is to help you cut down on the frequency and severity of losses. Through our affiliate, SafetyClaims and Litigation Services, LLC, we’re looking beyond rules and regulations to find ways to change dangerous, accident-causing behaviors. At National Interstate, it’s proactive rather than reactive. That’s how we built an insurance experience around you.

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We’ve all seen and heard recent headlines like: Tour Bus Crashes inWest Coast; Sleep Apnea: Danger Behind the Wheel; Multiple SchoolBuses Catch Fire; Slip/Fall Cases Increase Workers’ Comp Costs. Sohow do you rate your company’s safety program? Do you promote aculture of safety, or have you just been lucky? Most passenger trans-portation operators agree that it’s better to be proactive instead ofreactive, but what is your insurance company doing to help you mini-mize your risk?Over the past two years, National Interstate Insurance Company’s

affiliate, Safety Claims and Litigation Services, LLC (SCLS), hascompletely restructured its risk management program, doubling itsstaff, regionalizing its consultants and making significant enhance-ments to program offerings. While many loss prevention programsfocus on auditing and compliance, SCLShas moved to a higher level program built onthree main competencies: reducing haz-ards, limiting risk exposure, and modify-ing safety behavior.

Reducing HazardsEven minor safety violations can be just

one step away from a major catastrophicaccident. The Frank Bird Study resulted inwhat most safety professionals know as the injury triangle. That is, forevery one major catastrophic incident, there are 10 minor injuries, 30minor property damage incidents and over 600 near-misses. Operatorsneed to drive down the frequency of minor incidents and near misses,and National Interstate and SCLS believe the best way to do so is byhaving a Comprehensive Safety Plan (CSP).

“An effective CSP sets the stage for a culture of safety,”National Interstate Senior Vice President Terry Phillips said. “Itbegins with your company’s safety mission statement and man-agement’s commitment to safe practices above all. The CSPshould also contain results of data analysis and hazards as they relateto each job, as well as major policies and procedures. Most impor-tantly, the CSP should state your company’s objectives for improv-ing safety, and the mechanism which will be used to monitor andtrack the success of the plan. “We believe the CSP is the cornerstone for establishing a company’s

safety culture, but it is up to everyone from the owner down to takeaccountability for safety and live this commitment every day. Ourregional risk management consultants guide customers in developinga CSP tailored to their specific needs.”

Limiting Risk ExposureAn organization can only be as successful as its employees, and this

couldn’t be truer for passenger transportation companies who serve thepublic daily. As an effective way to limit exposure, National Interstateand SCLS recommend a thorough evaluation of the hiring process.

“It is absolutely essential to not only hire the most qualifiedemployees, but also to have a method to ensure they are in theright jobs,” said Julie Croushore, National Interstate’s Director ofRisk Management. “We recently partnered with an industry-leadingcompany to provide a scientifically proven online applicant trackingsystem, combined with a behavior assessment that distinguishes safedrivers from risky drivers. And, for our clients with workers’ compen-sation coverage, we offer a program for development of a physical

abilities testing, or PAT, program. Having a PAT is really one of thebest ways to determine if your employees can perform the essentialfunctions of their jobs, and can significantly lower your workers’ com-pensation claims and other expenses.”

Modifying Safety BehaviorEvery day employees must make decisions on whether to take a

safe action versus an unsafe action, and some can literally mean thedifference between life and death. Fostering a culture where employ-ees choose safety over a shortcut, begins with effective orientationand training programs. Last year, SCLS launched www.sclsonline.com as a tool for safety

managers to bring training resources to their employees. “We are pleased to provide our cus-

tomers with a dynamic platform thatbrings access to cutting-edge tools,including an online streaming videolibrary with over 300 titles. The site alsooffers discounted web-based DOT andOSHA training, plus preferred pricingon compliance materials,” Phillips notes.In March 2012, SCLS began providing a

bus driver training course to school busclients insured with National Interstate. “Insurance premiums are derived from expected losses.” Phillips

continued. “This program provides our customers with the best toolsto help control their insurance costs while making transportationsafer for children.”Another one of the company’s key safety initiatives is its accident

event recorder (AER) program, established in 2006. AER technolo-gy is designed to monitor driver behaviors, identify unsafe drivinghabits, and allow coaching of those behaviors before they turn intoserious accidents. Since AERs record video and audio clips of driv-ing incidents, they can also be an excellent defense against baselessclaims.“We are frequently asked if AERs actually help reduce accidents

and lower costs, and we believe the answer is ‘yes,’” addedCroushore. “After reviewing the driving behavior and incidents of 39companies over a six-month period using AER technology, compa-nies were able to save upwards of 24 percent on their losses perAER installed. So, for a company with a fleet of 50 vehicles,that’s a claims cost savings of nearly $32,000 per year. And, look-ing at the accident frequency before and after installing AERs, thosesame 39 companies in our study were able to reduce the number ofincidents by nearly 10 percent in just a six-month period.”Moving forward, National Interstate and SCLS plan to continue

enhancing their risk management programs and services. “We are differentiating ourselves with this consultative approach,

by analyzing where our customers’ losses are coming from,” Phillipsadded. “Our goal is to make the insurance purchase more thanjust a financial transaction. We want to make it a way for oper-ators to run the safest company possible.”

Contact your insurance agent or Mike Bissler at 800-929-1500 x1349,

[email protected] for more information.Service levels may vary by insurance program.

National InterstateYour Personal Risk Management Consultant

SCLSonline.com, featuring:• Over 300 online streaming videos

• Online training

• Industry calendar

• Discounted compliance materials

• Presentations, newsletters and bulletins


NATIONAL INTERSTATE:

IMPROVEOPERATIONS. IT’S WHAT OUR

PERSONAL RISKMANAGEMENT CONSULTANTS DO.

3250 Interstate DriveRichfield, Ohio 44286800-929-1500www.natl.com

JOHN, CIT CHARTERS

“National Interstate works with us to develop a safety conscious company. I am amazed with the access to staff at National Interstate. They are knowledgeable and extremely helpful, working diligently to answer our questions and help usthrough whatever problems we may be experiencing. Their expertise is extremely valuable as we direct the safety culture of our company.”

DAVID, BRT CHARTER SERVICE

“I’ve been in National Interstate’s alternative risk programsince its inception. And I am always astoundedby the safety programs its affiliate, SCLS,has conducted over the years. For example, we recently attended a tire and safety session which demonstrated the incredibly destructive power of faulty tires. Educational programs like that have helped minimizeour exposure to risks and better control costs.”

It’s out with the audit and compliance-based approach to riskmanagement, and in with what you really need: A proactivesafety consultant. By focusing on three main competencies –reducing hazards, limiting risk exposure, and modifying safetybehaviors – our program goal is to help you cut down on the frequency and severity of losses. Through our affiliate, SafetyClaims and Litigation Services, LLC, we’re looking beyond rules and regulations to find ways to change dangerous, accident-causing behaviors. At National Interstate, it’s proactive rather than reactive. That’s how we built an insurance experience around you.

8.375x10.875 Risk Mgmt Ad:8.375x10.875_Ad_RiskMgmt 2/22/13 10:46 AM Page 10313Busline.FINAL_Layout 1 3/12/13 1:19 PM Page 27


Words of wisdom are sometimes hard to come by,especially during tough times. Those who providepassenger transportation, however, are seeking

advice on insurance and other industry-related matters at arapid pace.With three locations and 61 years of experience providing

transportation insurance Service Insurance Agency repre-sentatives have the knowledge and dedication to helpmotorcoach operators survive and thrive in today's businessclimate.With a dedicated team of customer service representatives

(CSRs) and producers, Service Insurance Agency provides thevalue-added benefits that are critical today.The agency, with its headquarters in Richmond, VA, and

offices in Knoxville, TN, and Naples, FL, can provide a vari-ety of insurance products for the transportation industry suchas Auto Liability, Physical Damage, General Liability,Worker's Comp ensation, Garage and Garage Keeper's LegalLiability. The agency also provides additional help in suchareas as driver selection, drug and alcohol testing, DOTcompliance, and safety seminars.“We are one of the largest insurance agencies in the

Southeast, providing transportation insurance solutions to our650 motorcoach clients,” said Service Insurance AgencyPresident Tim O'Bryan.“We have a dedicated staff of insurance professionals

who are committed to the motorcoach industry. With over150-plus years of collective transportation insurance expe-rience we are able to provide our clients, as well as ourpotential clients, with valuable insight.”The producers include Service Insurance Agency President

Tim O'Bryan, located in Richmond, VA.; Roger Gum, ofKnoxville, TN.; and Gray Poehler of Naples, FL.

“From an agency standpoint, we help our clients with var-ious situations that come up in the operation of their busi-ness, whether it's insurance related or not. Our clients knowthey can call us with questions that most non-transportationagents may not be aware of,” Mr. O'Bryan said. He added that a non-transportation agent or agency may not

understand the unique challenges facing the motorcoach opera-tor today.

“The insurance companies provide the insurance cover-ages required by our clients, but we as an agency provide thecustomer service that our clients need in order to operate inthe current business environment. Whether we issue certifi-cates of insurance to groups who wish to travel with ourclients, help our clients with driver selection and retention,provide lienholders with proof that their interests are pro-tected, or just act as a sounding board for general businessquestions, we strive to be a complete business partner withour clients.”According to Mr. O'Bryan, “The number of insurance carriers

that specialize in our industry is relatively small. Therefore, it'seven more important than ever to deal with an agency that has along standing relationship with all of these carriers.“One thing about the insurance industry is that it never

stays the same. Pricing models change, natural disasters inthis country and abroad affect the availability of the highlimits that our clients must carry, the ever changing legal cli-mate has a direct impact on this industry. Plus, when youconsider the state and federal mandates imposed on ourclients, now is the time to strengthen your relationship withyour state officials and those in Washington, D.C.“As an agency that specializes in the motorcoach industry,

we welcome the opportunity to work with our clients in all ofthese areas. Service Insurance Agency lives and breathesthis industry. We serve on various state association boardsto provide insight and help each member, whether or notthe company is a client, stay informed. We are committedto strengthening our relationship with our clients, and thevarious state motorcoach associations to guarantee the sta-bility and future of this industry that supports us,” statesMr. O'Bryan.“These are difficult times. It's important that we all work

together. Comm unication is an essential part of the equation soplease do not hesitate to call us and discuss your situation.Service Insurance Agency has been in this business since1952, and we have guided our clients through a variety of busi-ness climates over the years. I am available to my clients 24hours a day, 7 days a week. We need to be available because ourclients work those same hours,” states Mr. O'Bryan.

Contact: Service Insurance AgencyTim O'Bryan, President6850 Catawba LaneRichmond, VA 23226

1-800-444-0205 ext. 303FAX 804-288-7925CELL 804-914-6993

[email protected]

Roger Gum, ProducerKnoxville, TN865-546-9697

[email protected]

Gray Poehler, Producer3770 Sawgrass Way, # 3431Naples, FL 34112-1304

[email protected]

Service Insurance AgencyWorking Together Through Good & Tough Times




By Tim Delaney

“We believe many bus insurers will have to adjust their pricing inthe near future because the claim payments they are making are like-ly to outstrip the premiums they are collecting. And in the absenceof investment returns to offset their underwriting losses, they willeither have to raise their premiums significantly or withdraw fromthis specialty market.”

While that quote led my column in last year’s Busline Magazine’sinsurance focus issue, it’s just as, or even more relevant, when dis-cussing the current state of bus and coach insurance pricing. I alsomentioned in my 2012 column that, according to the insuranceindustry’s premier rating organization, the A.M. Best Company, theoverall property casualty industry entered 2012 with a combinedratio of 107.5, meaning that when loss costs were added to operatingexpenses, the industry was losing 7.5 cents for every dollar it collect-ed in premiums. That math cannot, and should not, be sustained, ifthe industry is to remain on solid financial footing.And while much of the industry’s 2011 losses were attributable to

catastrophic natural disasters including earthquakes, tsunamis andtornados, the underlying factors contributing to negative combinedratios including soft pricing, continued well into 2012.

Compounding the problem, the U.S. bus and motorcoach industryexperienced one of its worst years for serious crashes ever in 2011which, unfortunately, continued throughout 2012. And, if, Januaryand February of 2013 are any indication, the rash of serious, head-line-grabbing bus crashes could continue.Add to the spiking accident rate, the fact that many experienced

drivers are retiring as 10,000 “baby boomers” turn 65 every day inthe United States. The loss trends do not look positive. So, as lossesincrease, investment yields are negligible and reinsurers continue toget rattled by their losses, the primary insurers still operating in thebus insurance sector will have to increase rates in 2013.As always, the question is by how much? At Lancer, we like to say that our long-term customers have never

experienced a so-called ‘hard market.’ They have been protectedfrom double-digit premium spikes by prudently accepting risk, tak-ing higher deductibles and insuring primarily to protect against thecatastrophic claim from a serious accident that they could never han-dle on their own.But managing insurance pricing is only part of the equation when

it comes to the role a committed bus insurer must play to help its pol-icyholders prevent losses from occurring in the first place. Whenaccidents do occur, a bus insurance specialty company must work

tirelessly, and in close cooperation with its affected policyholder, tomanage the claim and help control loss costs.Lancer has earned its reputation as the premier bus and motor-

coach insurer in the United States, and one that renews 90 percent ofits policyholders every year by closely analyzing its data, listening tocustomers and using that information to have its in-house safety pro-fessionals develop a wide array of free and exclusive products andservices to help keep losses down and bus company profits up.

We strongly believe there is a very practical benefit that thesedriver training, loss prevention and claim management materialshave on keeping any increased premium modest in comparison toother insurers that provide few, if any, “tools” to their policyholdersto help reduce claim — and premium costs. The fact is that despite the significant negative impact caused by

super-storm Sandy, Lancer’s combined ratio for 2012 will once againcome in below the 100 percent “break even” point. This proves thatprudent deductible use, proactive driver and management training,and experienced claim management by the most experienced claimsteam in the bus insurance industry can, and does, make a significantdifference. This is what we call, “The Lancer Difference.”As the industry leader, we will continue to tackle the difficult sub-

jects and, more importantly, offer solutions, as we have since wewrote our first bus policy in 1985. Whether it be destroying the myththat driver fatigue is a truckers’ problem by using our bus claims datato develop the industry’s first bus-specific video training package,“Fatigue: How To Combat The Silent Killer,” or encouragingoperators to seriously review and test their crisis management planswith our critically acclaimed, “The First 24 Hours: How ToDevelop, Implement and Test a Serious Incident Response Plan,”we will continue to work hard every day to help our customers oper-ate their businesses more safety, efficiently and profitably.

Bus insurance premiums cannot be looked at in isolation; they aredirectly related to the level of engagement you have with your insur-er. As the bus insurer market adjusts to the realities of several con-secutive challenging years regarding losses, now more than ever youneed to choose a bus insurer that has proven that it truly understandsyour business, and will work with you to smooth out any pricingadjustments in the months ahead.

For more information, call 800-782-8902 or

visit www.lancerinsurance.com.

Lancer InsuranceCustomer Loyalty Shields Our Policyholders From Excessive Rate Hikes

At Lancer, we like to say that our long-termcustomers have never experienced a so-called‘hard market.’ They have been protected fromdouble-digit premium spikes by prudentlyaccepting risk, taking higher deductibles

and insuring primarily to protect against thecatastrophic claim from a serious accidentthat they could never handle on their own.

...prudent deductible use, proactive driverand management training, and experiencedclaim management by the most experiencedclaims team in the bus insurance industry

can, and does, make a significant difference.This is what we call, “The Lancer Difference.”

Bus insurance premiums cannot be looked at inisolation; they are directly related to the levelof engagement you have with your insurer.



COVERAGE THAT REVOLVES AROUND YOU

MEDIUM FLEET TRUCKING | LARGE FLEET TRUCKING | PUBLIC TRANSPORTATION | WORKERS’ COMPENSATION | INDEPENDENT CONTRACTORS

Protective Insurance Company, rated A+ (Superior) by A.M.

Best, has been providing specialized insurance policies to the

transportation industry since 1950. Our hands-on approach to

insurance allows us to understand the needs of our customers

and form long-standing partnerships. We have a strong safety

culture, a tenured claims department and superior customer

service standards.

Here are just a few of the benefits Protective offers:

liability, general liability, physical damage and

the transportation industry

PUBLIC TRANSPORTATION

protectiveinsurance.com

EXCELLENCE IN:

p r o t e c t i v e i n s u r a n c e . c o m( 8 0 0 ) 6 4 4 - 5 5 0 1 COVERAGE THAT REVOLVES AROUND YOU

CLIENT FOCUS

PROTECTIVEIMPORTANCE STRONG

understands theof a

AS A FAMILY-OWNED BUS COMPANY, our success has come from building and maintaining relationships, similar to Protective Insurance Company. Protective understands the importance of a strong client focus and building lasting partnerships. Birnie Bus is proud to partner with such an exemplary fleet insurance provider that consistently goes above and beyond for its customers.

Tim Birnie, CEO, and Lauren BirnieBirnie Bus Service, Inc.


COVERAGE THAT REVOLVES AROUND YOU

MEDIUM FLEET TRUCKING | LARGE FLEET TRUCKING | PUBLIC TRANSPORTATION | WORKERS’ COMPENSATION | INDEPENDENT CONTRACTORS

Protective Insurance Company, rated A+ (Superior) by A.M.

Best, has been providing specialized insurance policies to the

transportation industry since 1950. Our hands-on approach to

insurance allows us to understand the needs of our customers

and form long-standing partnerships. We have a strong safety

culture, a tenured claims department and superior customer

service standards.

Here are just a few of the benefits Protective offers:

liability, general liability, physical damage and

the transportation industry

PUBLIC TRANSPORTATION

protectiveinsurance.com

EXCELLENCE IN:

p r o t e c t i v e i n s u r a n c e . c o m( 8 0 0 ) 6 4 4 - 5 5 0 1 COVERAGE THAT REVOLVES AROUND YOU

CLIENT FOCUS

PROTECTIVEIMPORTANCE STRONG

understands theof a

AS A FAMILY-OWNED BUS COMPANY, our success has come from building and maintaining relationships, similar to Protective Insurance Company. Protective understands the importance of a strong client focus and building lasting partnerships. Birnie Bus is proud to partner with such an exemplary fleet insurance provider that consistently goes above and beyond for its customers.

Tim Birnie, CEO, and Lauren BirnieBirnie Bus Service, Inc.



Motorcoach | Charter Buses | School Buses | Limousines | Airport Buses

Transit Buses | Sightseeing Buses | Shuttle Vans | Casino Buses | Line Runs

800-841-1217

Safety, service and savings — these are three areas that we have helped our clients with over the past 50years, and will continue to work on over the next 50.

We are a family-owned and operated independent insurance agency locatedin Elmhurst, IL. Since 1963, we have served thousands of operators in publictransportation.

When it comes to safety, we can provide safety videos, loss control inspectionsand recommendations. Shriver provides unparalleled personal service to eachaccount. This has been our No. 1 priority since the beginning. Your savings comesfrom our ability to write and negotiate with several of today's insurance carriers.

Shriver Insurance Agency will shop the market for you to come up with thefinest insurance program to fit your unique needs. We may not be the biggest,simply the best.

Contact: Charlie Shriver, Shriver Insurance Agency340 W. Butterfield Road, Suite 2B, Elmhurst, IL 60126

Phone: 800-841-1217 • 630-833-0480 • Fax: 630-833-0876 Email: [email protected] • Website: www.shriverinsurance.com

Shriver Insurance AgencySimply The Best

Safety,

Service

Savings



Keeping You in Motion

Transportation Insurance Brokers

LOS ANGELES • NEW YORK • BALTIMORE • MINNEAPOLIS/ST. PAUL • ORLANDO

CA LIC. #0705008

800-248-2877 818-246-2800www.tibinsurance.com

TIB Transportation Insurance Brokersis the largest agency in the countrydedicated solely to the transporta-

tion industry. Headquartered in Glendale,CA, with offices in Minn eapolis/St. Paul,Orlando, Baltimore, and New York, TIBserves more than 5,000 bus and limousineclients nationally. It’s committed to thetransportation industry, and only that indus-try. All of its clients have commercial autoexposures with the vast majority being cer-tificated carriers. At TIB, tough transportation insurance

problems are handled every day. The com-pany is staffed to provide clients with thefinest service of any broker in the industry.TIB’s goal is to work together as a team totake care of clients. It offers high qualityservices, trouble-free relationships andrapid response to a customer’s needsthrough the strength of TIB’s national net-work.

TIB’s specialization and commitmentto the transportation industry ensuresthat by focusing only on this market-

place, it can devote the energy andresources necessary to be at the leadingedge of the transportation insurancefield. All clients have their own personalaccount executive. In addition, they areprovided with an assistant account exec-utive to handle their standard requestssuch as certificates, endorsements, fil-ings, etc., and an accounting representa-tive who knows their exact premium sta-tus. Clients always have total access toTIB’s corporate management team, whocan provide assistance for a client’s riskmanagement needs.The transportation industry has tradi-

tionally experienced problems securingprograms which provide adequate cover-age and competitive pricing. As brokers,TIB works for the clients, explaining thevarious plans and programs and helpingthem determine the insurance policieswhich best suit their needs. TIB is not cap-tive to a single insurance company; there-fore, it can offer options and alternatives,rather than providing a client with one —

and only one — insurance program.TIB is keenly aware of changes in the

marketplace because the company isthere, immersed in it everyday. Obviously,change is a part of the environment, andindeed, a dynamic force affecting all ofus. TIB’s goal is to always be on the cut-ting edge — to discern the good from thepotentially damaging; to keep the con-cerns and goals of its clients foremost inits actions and reactions to the times. All of TIB’s accounts are important to

the company, no matter what their size,starting with the largest customers rightdown to individual owner/operators. Thesuccess of each and every one of thesecustomers is an integral part of TIB’s suc-cess — this fact is always on the minds ofTIB professionals as they serve the com-pany’s client base.

“KEEPING YOU IN MOTION IS OUR COMMITMENT —

HAVING YOU AS ONE OF OUR CLIENTS IS OUR PLEASURE”

TIB: Tough Transportation Problems Handled Every Day



One Show. Two Days.In� nite Possibilities.Now in its 18th year, BusCon continues to bring the bus industry together to share challenges, � nd solutions and improve performance. See over 60 of the latest buses and newest technology the industry has to offer in BusCon’s 115,000 square foot exhibit hall.

EXPERIENCE INFINITE POSSIBILITIES

BusConExpo.com(800) 576-8788

METRO MAGAZINE BRINGS YOU

MORE INFORMATION AT:BusCon 2013North America’s Biggest Bus ShowSeptember 10-11, 2013 I Navy Pier, Chicago

BCS03-13buslneMag_FP.indd 1 3/5/13 1:27 PM

For more information Please Contact us at

Phone Fax - (574) 825-175051165 Greenfield Pkwy, Middlebury, IN 46540 -- (574) 825-4880 Parts & Service - (574) 825-1721

www.arbocsv.com

reduce tire life, while increasing tread wear, fuelconsumption and tire failures. This all ultimatelycreates passenger delays.” Presley also addressed the Patient Protection

and Affordable Care Act, sometimes referred toas Obamacare, and how it could affect motor-coach companies in the near future. “I think this is something that operators are

going to have to start paying close attention to,”Presley said. He added the start of the Patient Protection and

Affordable Care Act could lead a certain numberof bus/motorcoach drivers and other employeesto gravitate toward larger operators and otheremployers that offer health coverage, and thatsmaller operators should be aware of an adverseselection of driver candidates. Also, a greaternumber of smaller companies may be compelledto offer health care coverage.Presley also noted that the U.S. Congress has

directed the U.S. DOT to promote better coordi-nation between public and private sectorproviders of passenger transportation. “We (motorcoach companies) have a tremen-

dous opportunity now to work with transitauthorities,” he noted. Lobbyist Becky Weber discussed the legisla-

tive accomplishments that have taken place with-in the past year for the benefit of the U.S. motor-

coach industry. She notedthat MAP-21 was a majorvictory as it contained manyprovisions that will help themotorcoach industry in thenear future. “This is the most impor-

tant bill that affects yourindustry. Ken (Presley), ourteam and I worked and pre-pared for this bill for sevenyears,” Weber said. “It was amajor victory in the area ofcompetition. There weremajor threats, particularly onthe (U.S.) Senate side, toweaken or actually remove alaw that had been in place for four years that pro-tects private operators from competition againstsubsidized transit operators. We were able to gaina major victory in this area as well as enhance ourprotection.“Deputy Administrator Bronrott mentioned

several safety provisions (of MAP-21). Thiswas probably the portion of the bill that we(UMA representatives) spent the most time. Wehad to fend off a major effort in the Senatewhere there were a lot of proposed provisionsthat we felt were harmful to the (motorcoach)industry. We were pleased to be able to achievea much more reasonable outlook.”Efforts to protect the motorcoach industry’s

partial diesel fuel tax exemption were also suc-cessful, Weber said. She added that work con-tinues to prepare for the next surface trans-portation bill.Weber also urged all UMA members to

attend the next UMA Capitol Hill Fly-In Dayheld June 26. “We encourage everyone to come to

Washington, D.C., and advocate for the industrywith your members of Congress. Lobbyists andthe (UMA) team can do a lot of good, but noth-ing replaces a voter appearing before his/herelected member of Congress and making the case(for the motorcoach industry),” Weber said. “Weneed solid grassroots support on specific issues.”

Travel Exchange:Continued From Page 24

Exhibitors showcased a wide variety of bus-related products.


One Show. Two Days.In� nite Possibilities.Now in its 18th year, BusCon continues to bring the bus industry together to share challenges, � nd solutions and improve performance. See over 60 of the latest buses and newest technology the industry has to offer in BusCon’s 115,000 square foot exhibit hall.

EXPERIENCE INFINITE POSSIBILITIES

BusConExpo.com(800) 576-8788

METRO MAGAZINE BRINGS YOU

MORE INFORMATION AT:BusCon 2013North America’s Biggest Bus ShowSeptember 10-11, 2013 I Navy Pier, Chicago

BCS03-13buslneMag_FP.indd 1 3/5/13 1:27 PM


Personnel


LEARN, NETWORK, AND DISCOVER industry trends and

solutions with bus and paratransit professionals

from across North America.

C O N F E R E N C E H I G H L I G H T S

Technical & Supervisory Training

Products & Services Showcase

Bus Display

Technical Tours

International Bus Roadeo

Networking Opportunities

REGISTER TODAY AT

www.apta.com

May 3-8, 2013JW Marriott Indianapolis Indianapolis, IN

Bus & Paratransit Conference & International Bus Roadeo

Make plans to attend this premier event.

Featured SpeakerDARIO FRANCHITTI, four-time IZOD IndyCar Series

Champion and three-time

Indianapolis 500 Winner, speaks

at Wednesday’s closing session.

Phot

o Cr

edit:

Jim

Hai

nes

Safety Steps full line of transportation steps are designed specifically for the transportation industry

Anti-tip design makes it impossible to tip over with normal use

Transportation models provide a 6”, 8”, 10” or 12” boost

The 10" and 12" steps have brackets for extra durability

Rugged all-aluminum welded construction

All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds

Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place

Durable powder coat finish available black, silver or safety yellow

To view all our transportation steps or to order online,

visit our website:www.safetystep.netor call (888) 448-4237

SAFE, STURDY & DURABLESafety Step will meet all your transportation needs…

Filip Van Hool Appointed CEO At Van Hool nv

The Board of Directors of Van Hool nv, anindependent manufacturer of buses, coachesand industrial vehicles, has appointed Filip VanHool as the compa-ny’s Chief ExecutiveOfficer. He is respon-sible for the overallactivities of VanHool. He will remaina member of theBoard of Dir ectors. He is the grandson

of founder BernardVan Hool and joined the company in 1989. Hehas degrees in Applied Economic Sciences andBusiness Engineering from Antwerp Uni -versity and EHSAL Management Schoolrespectively. He has been a member of theexecutive-team since 1999 and was previouslyin charge of the overall operations of the Bus& Car Division.Since 2007, he has been a member of the

Board of Directors of Van Hool nv and ABCCompanies USA.Van Hool is a Belgian independent bus,

coach and industrial vehicle manufacturer.Established in 1947, it is based inKoningshooikt (Belgium). Van Hool employsmore than 4,000 people worldwide.

ABC Companies Names New Vice President Of Service Operations David Beagle has been named vice president

of service operations for ABC Companies.Beagle began his career in the transportationindustry in 1978 withHolland America Lineof Seattle, WA. Whilethere, Beagle heldpositions includingdirector of oper ationsand general manager— Gray Line ofSeattle. From 2000 to 2009,

Beagle served as thevice president —Transportation Division,responsible for Holland America’s diversifiedservice of motorcoaches, rail cars, U.S. CoastGuard certified vessels, and ground serviceoperations from Florida to Alaska. In 2009, Beagle founded Beagle Consulting,

offering consulting services to motorcoachoperators, motorcoach manufacturers, and pas-senger rail tour operators. Beagle was instru-mental in the planning and development ofABC’s service facility in Redwood City, CA. As vice president of service operations for

ABC Companies, Beagle sets the overall direc-tion for ABC’s nationwide network of servicefacilities. Beagle is also responsible for expand-

ing ABC’s service offerings for operators. Beagle holds a B.A. degree from Seattle

Pacific University and an MBA from theUniversity of Washington. For more information, contact ABC

Companies at 800-222-2875 or visit www.abc-companies.com.

Jean-Pierre Baracat Appointed New President Of Nova Bus

Nova Bus has announced the appointment ofJean-Pierre Baracat as president of Nova Bus.He reports to Stefan Tilk, senior vice president,Volvo Bus and president, Americas. He succeeds Gilles

Dion, who after nineyears as head ofNova Bus, will nowtake on a consultingrole as vice presidentand executive advi-sor, Partnership andStrat egy for VolvoBus Americas. Baracat joined Nova Bus in 1994, and had

been vice president, business developmentsince 2004. He holds a bachelor’s degree inmechanical engineering and is a member of theQuebec Order of Engineers (OIQ).Please visit www.novabus.com for more

information.

Filip Van Hool David Beagle

Jean-Pierre Baracat


LEARN, NETWORK, AND DISCOVER industry trends and

solutions with bus and paratransit professionals

from across North America.

C O N F E R E N C E H I G H L I G H T S

Technical & Supervisory Training

Products & Services Showcase

Bus Display

Technical Tours

International Bus Roadeo

Networking Opportunities

REGISTER TODAY AT

www.apta.com

May 3-8, 2013JW Marriott Indianapolis Indianapolis, IN

Bus & Paratransit Conference & International Bus Roadeo

Make plans to attend this premier event.

Featured SpeakerDARIO FRANCHITTI, four-time IZOD IndyCar Series

Champion and three-time

Indianapolis 500 Winner, speaks

at Wednesday’s closing session.

Phot

o Cr

edit:

Jim

Hai

nes


ACC Climate Control22428 Elkhart East Blvd.Elkhart, IN 46514 USA574-264-2190 FAX: 574-266-6744E-mail: [email protected] Site: www.accclimatecontrol.comProducts: Manufacturer and distributor ofautomotive heating and air conditioning sys-tems for buses, emergency vehicles, and otherspecialty vehicles. 12

American Cooling Technology, Inc.See Ad On Page 41715 Willow Springs Lane

York, PA 17406 USA877-228-4247 FAX: 717-767-3658E-mail: [email protected] Site: www.actusa.us.comCompany Officers: James Schreiber,President; J.R. Lucas, Vice President; DaveOberdorff, General ManagerProducts: American Cooling Technology, Inc.(A.C.T.) is a manufacturer of advanced bus airconditioning. Products include split type airconditioning systems, roof mount condensers,and roof mount air conditioning systems for allbus makes and sizes. It also offers replacementair conditioning parts for most brands including

roof mount air conditioning systems. The com-pany specializes in air conditioning specifica-tion preparation assistance, technical assis-tance, and training. 13

BITZER U.S., Inc.See Ad On Page 424080 Enterprise WayFlowery Branch, GA 30542 USA770-503-9226 FAX: 770-503-9440E-mail: [email protected] Site: www.bitzerus.comCompany Officers: Matthew Lish andNorman Gillespie



Products: BITZER provides bus/coach air con-ditioning compressors. BITZER’s productrange covers all compressor technologies fromreciprocating to scroll and screw compressors.BITZER bus air conditioning compressors aredesigned specifically to excell within the harshenvironment of today’s engine compartments.BITZER’s bus air conditioning compressorsoffer superior capacity to cool coaches, schoolbuses, transit buses, including larger articulatedand double-decker buses. 13

Espar Heater SystemsSee Ad On Page 416099A Vipond Dr.Mississauga, ON L5T 2B2 CANADA905-670-0960 FAX: 905-670-0728E-mail: [email protected] Site: www.espar.comProducts: Espar is committed to the environ-ment and helping customers achieve a higherquality of life. Espar’s air and coolant heaterswill reduce idle time, which means extra sav-ings for customers while traveling in comfort.10

Mobile Climate Control3189 Farmtrail RoadYork, PA 17406 USA800-673-2431 FAX: 717-764-0401Web Site: www.mcc-hvac.comProducts: Mobile Climate Control designs,

manufactures, installs and services a completesystem solution for buses: by providing maxi-mum heating, ventilating, air conditioning andwindshield defrosting/defogging for both con-ventional and hybrid vehicles. 12

ProAir, LLCSee Ad On Page 4228731 County Road 6Elkhart, IN 46514 USA574-264-5494 FAX: 574-264-2194E-mail: [email protected] Site: www.proairllc.comProducts: Manufacturer of air conditioning,heating and defrost systems for all types ofbuses and shuttle vehicles. Specializes in cli-mate control systems for driver and passengerareas and also stocks a complete line of relatedparts. 11

Proheat3831 No. 6 RoadRichmond, BC V6V 1P6 CANADA604-270-6899 FAX: 604-270-7172E-mail: [email protected] Site: www.proheat.comProducts: Diesel fired auxiliary heavy-dutycoolant and heaters. 13

Rifled Air Conditioning, Inc.2810 Earlham PlaceHigh Point, NC 27263 USA336-434-1000

FAX: 336-861-4646Web Site: www.rifledair.comProducts: Manufacturer and installer of cli-mate control systems specifically designed tomeet the demands of the medium duty bus mar-ket. Specializing in school bus and shuttle busmarkets. 12

SMI-Pretoria1975 Joe B. Jackson Pkwy.Murfreesboro, TN 37127 USA615-867-8515 FAX: 615-867-8790Web Site: www.smiglobal.netProducts: Pretoria ducting systems aredesigned for all of the major air conditioningmanufacturers’ units. Pretoria’s duct systemsare engineered for optimum air delivery withthe manufacturers’ various options includingside mount, rear mount and roof mount units.The insulatory aluminium composite panelsused as ducting adds in reducing condensation,and eliminates vibration/drumming and airnoise in the ductwork. 12

Sutrak CorporationSee Ad On Page 406897 East 49th AvenueCommerce City, CO 80022 USA303-287-2700 FAX: 303-286-1005Web Site: www.sutrakusa.comProducts: ISO 9001 certified. Heating, venti-lating and air conditioning systems for light railvehicles, people movers and buses, includingschool buses. 10



Thermo King Corporation314 West 90th Street, Minneapolis, MN 55420 USA952-887-2200 Web Site: www.thermoking.comCompany Offiers: Ray Pittard, President of Thermo King NorthAmerica; Martin Duffy, Vice President, sales and market developmentNorth America for Thermo King; and Neil Tamppari, Director, bus heat-ing, ventilation and air conditioning, (HVAC), for Thermo King NorthAmerica. Products: Thermo King offers a complete line of HVAC solutions fortransit, coach, shuttle and school bus. Thermo King offers: the SLRSeries, a one-piece rooftop HVAC unit for shuttle and paratransit vehi-cles. It features the COMFORTEK™ air distribution system that pro-vides better temperature control, faster recovery and a balanced refriger-ation cycle; a complete line of energy efficient, all-electric HVAC sys-tems for hybrid, battery, fuel cell and trolley buses; and an all-electricHVAC system for conventional diesel or compressed natural gas-pow-ered buses featuring integrated electric compressors and is independent-ly operated and powered by a power electronics module. 13

Trans/Air Manufacturing480 East Locust St.Dallastown, PA 17342 USA800-673-2446 ext. 233 FAX: 717-244-7088Web Site: www.transairmfg.comProducts: Trans/Air Manufacturing is an ISO 9001 registered firm,manufacturing a full line of climate control systems for the school,commercial, and electric/hybrid vehicle markets. Units, parts, service,training, warranty, and new or aftermarket installations are availablethrough factory-owned operations or a network of distributorsthroughout North America. 12




all in an effort to better inform its customers.“We need to utilize social media more in the

future. This is a challenge across the industry. Yousee transit agencies that have Facebook andTwitter accounts, but they only update them everytwo to three months,” Phillips said.

Good Employees Provide A Solid Future

There are approximately 255 employeeswho work within the Polk TransitAuthority system. Bus operators and

mechanics are members of the Transport WorkersUnion Of America Local 525, while all otherworkers are non-union employees. Despite what-ever job title an employee may possess, Phillipssaid having a strong communications dialogue inplace is vital at Polk Transit.

“We use a methodology called ‘waterfallcommunication.’ We believe that managersare communicated ‘through,’ not ‘to.’ So, withthe exception of human resources information,everything we do is communicated to everysingle employee. When a manager is told some-thing, the expectation is that he/she is to take thatmessage, add value to the message, and then passit along to subordinates,” Phillips said.“Employees (at Polk Transit) regularly receive30 minutes of one-on-one time with theirsupervisors to talk about their development.This happens every single week, except fordrivers who, because of their operationalschedule, meet with supervisors on a monthlybasis. There are no exceptions. If an employeeis on vacation, this is done over the phone.

“There is also a supervisor’s superintendentmeeting that takes place every other week.Anyone who supervises an employee must beat this meeting to discuss supervisory issues.An administrative assistant takes meetingnotes, which, unedited, are stapled to everyemployee’s paycheck. This allows all of ouremployees to know everything that is going on.A lot of what our employees learn (from thesenotes) may be irrelevant to what they currentlydo, but a year or so down the road, when some-thing happens, it may make more sense to thatemployee after earlier reading those meetingnotes.”Phillips said that by being so transparent,

everyone at Polk Transit is able to stay on thesame page concerning what’s happening withinthe entire transit system. “Diligence” is a good word to describe what

takes place at Polk Transit when it comes to hir-ing the right employees. For instance, those peo-ple interested in becoming a driver for the transitsystem do not need to have past driving experi-ence, but they do need to demonstrate the abilityto work well with other people. “It’s important for us to hire the right person

and then teach the necessary skills. We have CDL

trainers and certifiers on our staff to teach thosesuccessful candidates who are customer-servicecentered,” Phillips said. “We want the right personin the driver’s seat. Our hiring process is started bya local workforce board, which is able to screencandidates and send to us the best of the best. “I like to meet the applicants who make it

past the workforce board and tell them,‘Congratulations on making it to the interview.You have actually made it already through twoscreenings.’”As for the future of public transportation as a

whole in Polk County, Phillips said there remainsa need to reach more choice riders, such asthrough Polk Transit’s Universal Access program,

which has been met with success with local col-leges and a major employer. “It’s all about changing the definition of what a

bus rider is in Polk County,” he noted. “We arenot Chicago, New York or Los Angeles withtheir pressures of urban development and park-ing. What we need to be is more relevant in peo-ple’s lives. This remains our major challengegoing forward.”

Contact: Citrus Connection/Polk Transit,1212 George Jenkins Blvd.,

Lakeland, FL 33815. Phone: 863-688-RIDE (7433).

Websites: www.polktransit.org andwww.ridecitrus.com.

Polk Transit Authority:Continued From Page 17



MAHA spokespeople say 2012 was a recordbreaking year for the company with the highestrevenue in the company’s history. Currently,MAHA USA is manufacturing over 200 mobilecolumn lifts a month from its 90,000-square-foot production facility in Pinckard, AL. MAHA USA says it has increased its manu-

facturing capacity and is now producinghydraulic 2-post automotive lifts for the entireMAHA Group. It says the company has beenfortunate enough to continue growth and gainemployees.MAHA USA also provides vehicle mainte-

nance operations with a large selection ofheavy-duty premium workshop equipment.

Visit www.maha-usa.com/WirelessMobileColumnLift.htm for more infor-mation about MAHA USA’s American-made

mobile column lifts.

Vigor Fabric FromHoldsworth

Holdsworth Fabrics spokespeople say it usedthis year’s UMA Motorcoach Expo to present atotally “re-invigorated” offering based on itsbest-selling Vigor wool moquette seating quality.Called the Vigor-Elements Collection, the newline comprises 125 different design and colorpermutations, taking elements from wide rang-ing design influences to create versatile interiorschemes for modern vehicles. The fabric is madefrom 85 percent wool, 15 percent nylon with ainterwoven cotton backing. With origins going back over half a century,

the Vigor collection was Holdsworth’s firstmoquette fabric woven using a face to face con-struction, producing two rolls of pile fabricsimultaneously. Since then the fabric hasevolved in both design and color, to include tra-ditional heritage patterns, classic center panel

stripes and the celebrated all-over grafitti style.The Elements Collection is a new generation ofdesigns in five color themes — grays, blues,reds, greens and browns — with tonal shadesand modern bright highlights. Inspiration istaken from current trend areas which encom-pass architectural details, mathematical andgeometric patterns, as well as natural andorganic influences. Holdsworth is presenting the new line along

with the company’s “Did You Know?” cam-paign which seeks to educate consumers in alight-hearted way about fabric construction andcomposition, technological capability and sus-tainability. Headquartered in the United Kingdom, the

North American arm is based in Indianapolis,IN. Visit www.holdsworthfabrics.com.

MAHA USA HasRecord Breaking Year



Glaval Bus

Glaval Titan II LF

Whether it’s a wheelchair passenger, business traveler or anelderly rider, the Titan II LF completely eliminates the need forsteps to enter or exit the vehicle. There is also no longer a needfor the traditional wheelchair lift. The Titan II LF is offered witheither a Braun or Ricon bifold power ramp. This new low floorkneeling bus utilizes the rugged Chevy G4500 Gas chassis plat-form along with a heavy-duty “Purpose-Built” floor structuredesigned and produced by Spartan Chassis.

One of the most impressive features of the Titan II LF is the 4-corner, self-leveling air-spring suspension with kneeling capabili-ty. With the touch of one switch, the complete unit will kneel toachieve a 1:6 ramp slope on gas models (diesel models have 1:5.3ramp slope angle), which exceeds ADA’s current minimum, at thesame time providing a level floor surface for all wheelchair posi-tions.

The Titan II LF offers true random access for up to 5 wheelchairpositions, or can seat up to 21 ambulatory passengers. WithGlaval’s solid reputation for building a quality product, the Titan IILF is sure to help make life easier.

Glaval Bus914 CR #1 NorthElkhart, IN 46514800-445-2825

www.glavalbus.com

Model......................................................................................Glaval Titan II LFSeating Capacity ....................................................................................21 MaxLength .......................................................................................24’, 26’ and 28’Width ...............................................................................................................96”Height....................................................114” (includes rooftop air system)Engine ...........................................................6.0L Gas, 6.6L Diesel and CNGTransmission...................................................................6-Speed AutomaticChassis ..................................................................................Chevrolet G4500Air Conditioning.................................................Carrier/Mcc, ACC and ACTWheelchair Option.................................................Accommodates up to 5Steering..............................................................................................Tilt WheelSuspension .....................................................................4 Corner Air Spring

Glaval Bus

Glaval Legacy

The Legacy is built on the heavy-duty Freightliner S2C chassisand powered by the proven Cummins 6.7L ISB diesel engine andAllison transmission. Built with rear air-ride suspension, theLegacy is sure to impress with stylish beauty, outstanding ridequality and rugged durability.

Whether looking for first-class transportation or even publicshuttle service, the Legacy is the answer. The Legacy can seat upto 45 passengers and is available with a wide variety of ADA-com-pliant paratransit options. Also available with rear luggage, over-head and under floor storage, the Legacy has the versatility to fitall transportation needs.

Just newly launched is a new 102-inch wide version of theLegacy that is sure to be a hit in the tour and charter market, andalso excellent for specialty vehicles such as a prison bus, limo,and a host of other markets. Glaval had a record year in 2012 inthe larger cut-a-way segment.

Glaval has one of the largest product offerings in its segmentwith 11 models ranging from 20 to 43 feet and offers a 5 year,100,000 mile warranty. With over 3,000 options, Glaval can fillalmost every need. Call to find out more at 1-800-445-2825 and letan experienced sales team answer any questions. Glaval is a divi-sion of Forest River, Inc., and is a wholly owned subsidiary ofBerkshire Hathaway.

Glaval Bus 914 CR #1 NorthElkhart, IN 46514800-445-2825

www.glavalbus.com

Model ...........................................................................................Glaval LegacySeating Capacity...................................................................................45 MaxLength...............................................................................32’, 35’, 37’ and 40’Width..............................................................................................96” and 102”Height ............................................................................................................129”Engine ............................................................................Cummins 6.7L DieselTransmission ..............................Allison 2200 PTS w/Park Pawl 5-SpeedChassis....................................................................................Freightliner S2CAir Conditioning .............................Carrier/Mcc, ACC, Trans Air and ACTWheelchair Option................................................Accommodates up to 14Steering.....................................................................................Tilt/TelescopicSuspension .......................................................Front Spring, Rear Air Ride



Turtle Top

Odyssey XLT

The Odyssey XLT shuttle bus and motorcoach series of busesthat provide up to 47 passenger capacity are available on theFreightliner FM2 chassis. Bus road stability, passenger comfort,dependability, quality and safety are important features for own-ers of an Odyssey XLT.

More passenger capacity for church buses, college buses, cityand county transportation authorities, assisted living buses,cross-country touring companies, excursion companies and manymore transportation customers can be found selecting theOdyssey XLT.

Turtle Top67819 State Road 15New Paris, IN 46553

800-296-2105Fax: 574-831-4349


ODYSSEY XLT FEATURES• Aerodynamic automotive styling

• Clear view windows, contoured, curved, tinted• Up to 47 passenger capacity - CDL required• Wide interior with double row luxury seating

• Flexible floor plans including wheel chair capability• Meets and exceeds FMVSS regulations

• Qualifies for Buy America• Steel roll cage with full perimeter steel floor

• Body and air conditioning warranty second to none

Turtle Top

Odyssey XL

The Odyssey XL shuttle bus provides up to 30 passenger capac-ity and is available on the Ford F550 and Freightliner FM2 26K.Road stability, passenger comfort, dependability, quality and safe-ty are main features standard in the Odyssey XL. This series fitsthe needs for church buses, college buses, transportation author-ities, assisted living facilities, plus many more bus applications,and is available with wheelchair lifts.


800-296-2105Fax: 574-831-4349


ODYSSEY XL FEATURES• Aerodynamic automotive styling

• Clear view windows• Up to 31 passenger capacity on the Ford F550 - CDL required

• Up to 41 passenger capacity on the Freightliner FM2 26K - CDL required

• Wide interior with double row luxury seating• Flexible floor plans including wheel chair capability

• Meets and exceeds FMVSS regulations• Qualifies for buy America and is Altoona tested• Steel roll cage with full perimeter steel floor




Turtle Top

Van Terra & Terra Transport

The Van Terra and Terra Transport shuttle buses were devel-oped to replace the standard 15-passenger van. All types of pas-sengers, including senior living agencies, find it easy to enter andexit with ample headroom and aisle passage.

The Van Terra and Terra Transport maneuver like a van buthave the stability of a dual rear wheel bus. Extended rear wheelstance (with a full roll cage, styling and quality construction)makes this the most affordable and practical choice for safedependable transportation, according to the company.


800-296-2105Fax: 574-831-4349


VAN TERRA & TERRA TRANSPORT FEATURES• 15 - 18 passenger alternative *• Low, wide enclosed entrance

• Wide aisle with interior headroom• Wide wheelbase stance for road stability

• Flexible floor plans, including wheelchair capability• Meets and exceeds FMVSS regulations

• Altoona tested• Steel roll cage with school bus roll-over crush test

• CDL license not require in most states **• The most storage in its class

* Some floorplans include wheelchair/luggage areas that reduce the number of seats. 18 seats is the

maximum possible occupancy in this class.

** 15 and under do not require CDL in most states. 16 passengerand above do require CDL

Turtle Top

Odyssey

The Odyssey shuttle bus family of buses provides passengercapacities up to 23 on Chevrolet and Ford chassis. The Odysseyshuttle bus with Innovation, Styling and Quality is the bus ofchoice for church buses, day care buses, airport shuttle buses,assisted living buses, college buses including sport team trans-portation buses.


800-296-2105Fax: 574-831-4349


ODYSSEY FEATURES• Aerodynamic automotive styling

• Clear view windows• Up to 23 passenger capacity - CDL required

• Low wide enclosed entrance• Flexible floor plans including wheelchair capability

• Meets and exceeds FMVSS regulations• Qualifies for buy America and is Altoona tested• Steel roll cage with full perimeter steel floor




ARBOC Specialty Vehicles

Spirit Of Freedom

The Spirit of Freedom utilizes only General Motors standardsuspension to create a low-floor, ADA compliant bus capable of 1:6ramp angle; all with an ultra-low price point. The spacious 41-inchentry opening and low step height make this an ideal bus for air-port, hotel, and resort shuttles, as well as transit agencies.

Utilizing the GM suspension has the added benefit of drivingdown maintenance costs over the whole life cycle. The Spirit ofFreedom is aggressively entering new markets for today andbeyond.

ARBOC Specialty Vehicles51165 Greenfield Pkwy., Middlebury, IN 46540

574-825-4880 • Fax: 574-825-1750Website: www.arbocsv.com

Model....................................................................................Spirit of FreedomSeating Capacity ..................................................................................12 to 23Length.....................................................................................21’, 24’, 27’ & 28’Width ...............................................................................................................96”Height .............................................................................................................112”Engine.............................6.0L Vortec V8, Optional 6.6L Duramax DieselTransmission...................................................................6-Speed AutomaticChassis..................................................................................................GM 4500Air Conditioning..............................................Passenger A/C up to 80btuWheelchair Lift Option ...................................Low Floor Ramp Entrance,

Up to 6 PositionsSteering..............................................................................................GM PowerSuspension...................................................................................OEM Springs

ARBOC Specialty Vehicles

Spirit Of Mobility

The ARBOC Spirit of Mobility is built on a conventional GM cut-away with all passengers entering through the same 39-inch widedoor opening. The interior offers theater seating for better view-ing for all riders. The Spirit of Mobility low-floor bus offers a fullair-ride suspension with a beneficial kneeling feature allowing foran entrance of less than 5-inches from the curb without deploy-ing the ramp.

ARBOC SV continues to improve products by utilizing the feed-back of ARBOC suppliers, dealers, and customers. Improvementsto the Spirit of Mobility include a quieter, smoother operatingkneeling feature, improved loading and un-loading options, and asimplified air suspension maintenance system. ARBOC SV is dedi-cated to resolving, improving, and supporting the future of low-floor vehicles today.

ARBOC Specialty Vehicles51165 Greenfield Pkwy., Middlebury, IN 46540

574-825-4880 • Fax: 574-825-1750Website: www.arbocsv.com

Model .....................................................................................Spirit of MobilitySeating Capacity ..................................................................................12 to 23Length.....................................................................................21’, 23’, 26’ & 28’Width ...............................................................................................................96”Height .............................................................................................................110”Engine.............................6.0L Vortec V8, Optional 6.6L Duramax DieselTransmission...................................................................6-Speed AutomaticChassis..................................................................................................GM 4500Air Conditioning..............................................Passenger A/C up to 80btuWheelchair Lift Option ...................................Low Floor Ramp Entrance,

Up to 6 PositionsSteering..............................................................................................GM PowerSuspension...................................................................................OEM Springs



Starcraft Bus

Starlite, Starquest, Allstar, Ultra Star, XLT, Xpress

Due to strong product engineering, styling and purchasing power,Starcraft Bus has been the nation’s largest Ford Shuttle Bus poolaccount manufacturer for the past five years, according to Starcraft.These vehicles are produced in an ultra-modern facility and arebacked by the financial resources of Berkshire Hathaway.

Starcraft Bus features include a strong steel jig welded frame toprovide a solid foundation; a wide variety of exterior materialsincluding aluminum, fiberglass or composite; and many standarditems such as LED stop/tail/turn lights, 36-inch electric entry door,street side exhaust, custom manufactured electronic circuit boardsand computer tested wire harnesses.

Starcraft exterior widths range from 84-inches to 102-inches, andlengths from just over 20-feet to 40-feet. The chassis range is from11,500 through 26,000 GVWR.

Starcraft Bus • 2367 Century Dr., Goshen, IN 46528574-642-3112 • Fax: 574-642-3301

Email: [email protected] • www.starcraftbus.com

Model .........................Starlite, Starquest, Allstar, Ultra Star, XLT, XpressSeating Capacity .......................................................................................8 - 24Length.......................................................................................................21’ - 27’Width ....................................................................................84”, 88”, 96”, 102”Height...................................................................................................114” - 122”Wheelbase.........................................................................................138” - 233”Overhang (front/rear) .................Varies by WB & Model Consult DealerInside Height (min./max.) ...................71” through 83” Varies by ModelTurning Radius ...........................Varies by WB & Chassis Consult DealerTire Size ................................................................................Varies by ChassisEngine....................................................................................Varies by ChassisTransmission.................................................................................Chassis OEMBrakes .............................................................................................Chassis OEMFuel Tank Capacity.............................................................Varies by ChassisChassis..................................Ford E350-E450, GM 3500-4500, Ford F650Air Conditioning .............................................................Trans/Air or CarrierBaggage Capacity .................................................................Consult FactoryWheelchair Lift Option ..........................................................Braun or RiconSteering.............................................................................................Power OEMSuspension...........................................................................OEM or Mor/Ryde

Prevost Debuts New Corporate Video

Prevost has unveiled its new Corporate Video, a nine minutepresentation which tells the story of the Prevost brand, from itsfounding by Eugene Prevost in Sainte-Claire, Quebec, to its leader-ship today as a premium motorcoach manufacturer. The video includes archival footage and images from the early

years of the company, the 1920s, 30s and 40s. The presentation alsohighlights Prevost innovations throughout the years. Included is asection about the formation of the conversion coach business. The company says the video production highlights the longstand-

ing Prevost commitment to quality and continuous improvement,throughout all areas of the company, from design to manufacturing,and all the way through to customer support. The video can be accessed from the Prevost YouTube Channel at

http://youtu.be/4Ewft-4Do_4.

Prevost Delivers H3-45Motorcoach To DC Trails Inc.

Prevost recently delivered a H3-45 motorcoach to DC Trails Inc.,in Lorton,VA. The coach was equipped with a wheel chair lift and2+1 luxury Brazil leather seating.

DC Trails Inc. is a Washington, D.C. charter tour bus company,serving Washington, D.C., Maryland, and Virginia for tours and theentire continental United States and Canada for charter.Visit www.prevostcar.com for more information.

Hadley Introduces Quad Control For Coach And Bus Mirrors

Company spokespeople say the Hadley Quad Control for mirrorsis Hadley’s first switch to allow full control of four (4) panes ofglass, including heat function, all in one controller.

Hadley unveiled the Quad Controller earlier this year to themotorcoach industry, along with its new Dual Control switch, in afunctional display at the company’s UMA booth to demonstrate fea-tures and ease of use.Both the Hadley Quad and Hadley Dual Control units are fully

electronic rather than electronic and mechanical. The companysays the elimination of a joystick and moving mechanical parts pro-vides for a more durable, reliable switch and creates a streamlinedlook in an ergonomic control pad. The new controls are dual volt-age capable to accommodate 12v or 24v installation. This capabili-ty allows operators to include the Dual or Quad controller on anybus without concern of electronic compatibility.

Hadley also offers the ability to include the mirror control aspart of the customization with proprietary labeling. Visit www.hadleyadvantage.com for more information.


Prevost officials say the company enjoyed asuccessful UMA Expo 2013 with several prod-uct introductions and announcements. The mainPrevost UMA booth showcased a new 2013H3-45 Motorcoach featuring PRIME, prevost’snew energy management system, and a new2013 Volvo 9700, highlighted by several newinterior upgrades.

PRIME Energy Management System Prevost says The PRIME energy manage-

ment system reduces fuel consumption by usingthe engine downtime (braking, deceleration andother negative torque situations) to charge thebatteries and compress air. PRIME focuses oneliminating parasitic loads on the engine byintelligent management of the alternators andair compressor duty cycle. Instead of constantly charging, the alterna-

tor uses engine negative torque (braking,deceleration) to generate “Free” electricity.Depending on the air requirement, PRIMEwill also trigger the production of compressedair on negative torque. PRIME utilizes readilyavailable, maintenance-free Absorbed GlassMat (AGM) batteries and a Vanner 80 seriesbattery equalizer.

Volvo 9700 Upgrades The 2013 Volvo 9700 features new interior

fabrics for the passenger seats, side walls, roofliner, and driver’s seat. Volvo says passengers

also benefit from the new 15-inch monitors.Optional aluminum overhead storage doorscan give the interior of the 9700 a sleek look.Several dashboard buttons have been re-locat-ed and reconfigured to give easier access andbetter communication to drivers. A new inte-grated driver’s microphone, which is builtinto the driver’s seat, avoids damage and hasBluetooth capability. The I-Shift transmission control is now

located on a shifter pad on the left side of the

drivers area, giving driver’s a familiar trans-mission interface. A new linoleum luggage bay floor is sturdy

and long-lasting. The front end of the vehiclenow has a stone chip protection. This protec-tion has been tested in harsh winter environ-ments. This protection is also located behindeach wheel.

Maintenance And Demonstration Booth Prevost also had a booth set up in the

Maintenance aisle of the Expo, staffed byPrevost regional service managers and servicetraining manager. The booth displayed Prevosttraining tools such as free Prevost webinars,which are recorded for future 24/7 access.Webinars: prevostevents.webex.com.The booth also introduced the new Prevost

Tools app. Prevost Tools puts access to manyPrevost Service tools all in one application.From any mobile device such as Apple iOSor Android phones and tablets, the user canlink to wiring diagrams, pneumatic diagrams,technical manuals, driver’s guides and serv-ice bulletins for any Prevost or Volvo motor-coach. The app also provides links toPrevost online warranty services, PrevostLiaison telematics system, and online partsordering. Visit www.prevostcar.com for moreinformation.

AMSOIL SytheticLubricants Offers

Cost AnalysisCompany spokespeople say Amsoil

Synthetic Lubricants provide better protection,better fuel economy, less maintenance andlonger life resulting in lower costs. With costsof new vehicles and rising fuel and maintenanceprices, the company says it is imperative toreduce operating costs. They invite consumersto request a cost analysis.

Call 800-370-2986 or visitwww.thelubepage.com.

During UMA, Prevost held a drawing for a newiPad. The winner was Jim Murphy of Saddle

River Tours, pictured left, with Michael Power,Prevost director of marketing.

During the show, Prevost VP/New Coach SalesRobert Goodnight awarded the Prevost SalesLeader Awards to Ward Hicken and Serge

Gonthier. These awards are given each year tothe leading Regional Sales Managers from thePrevost team. Pictured from left are Ward

Hicken, Robert Goodnight and Serge Gonthier.

Customer-Focused Introductions Highlight Prevost’s UMA


Call for specifications. Easily added to seatingrequirements within vehicle bid packages.

Think FMVSS 302 Protects Passengers and Equipment?

Think FMVSS 302 Protects Passengers and Equipment?

SAFGUARD™ XL Fire-Resistant Cushioning…• Complies with advanced F.T.A. fire safety criteria.• Minimize risk and liability related to vehicle

fire safety.• O.E.M. and maintenance seat retrofit applications.

Telephone: 800-234-2734Fax: 724-537-9003e-mail: [email protected]

F.R. Cushioning(meets FMVSS 302)

CR SAFGUARD™ XL Fire-Resistant Cushioning

Both seats above were subjected to BS 5852 Source 2 Ignition.


National Interstate Insurance Companyannounced that it has entered into a preferredpartnership with Trailways TransportationSystem, Inc. (Trailways) to provide its mem-bers with enhanced risk management andclaims services.The agreement, according to National

Interstate, which was effective January 1, 2013,is designed to deliver a superior level of serviceto Trailways' members who purchase theirinsurance through National Interstate.

The company says program benefits, pro-vided by both National Interstate and itsaffiliate, Safety, Claims and LitigationServices, LLC, include access to a variety ofrisk management tools and resources includ-ing an exclusive online customer website,and accident event recorder technology. Theywill also enjoy specialized claims manage-ment services including accelerated commu-nication, subrogation assistance, and person-

alized file reviews.Michelle Silvestro, assistant vice president

and national commercial marketing managerfor National Interstate said, “The entireNational Interstate team is committed to pro-viding the expertise, risk management servicesand valued-added resources to assist Trailways'members in promoting a culture of safety in

their organizations. We also take great pride indelivering exceptional claims management.Our goal is to act as an advocate to help reducethe cost of customer claims as well as commu-nicate, listen and respond quickly.”

For more information contact MichelleSilvestro at 800-929-1500, send email to

[email protected].

Nova Bus Puts IntoService First ArticulatedBus In South CarolinaClemson Area Transit, a Nova Bus partner,

has put the first articulated bus in SouthCarolina into service.“We double the capacity and only use one

bus to accomplish as much transportation,”CAT General Manager Al Babinicz said. “The‘bendy bus’ technology eventually could helpsolve transportation problems throughout SouthCarolina.” CAT says it dubbed its LFS Artic the “bendy

bus” because of its large center aisle. It is alsoequipped with Nova’s electric engine coolingsystem. Center articulation allows the bus tocorner tightly and handle city streets easily.Similar LFS Artic buses are currently in opera-tion in large urban centers including New YorkCity and Montreal. CAT plans to use its LFS Artic primarily to

transport Clemson University students, facultyand staff to and from campus. As part of its planfor older buses, CAT expects to retire a total ofeight buses, of which several will be replacedby articulated buses.CAT also owns five 40-foot Nova LFS Smart

Buses, purchased in 2012. Nova Bus is a provider of sustainable transit

solutions in North America, including hybridbuses, high-capacity vehicles and integratedintelligent transportation systems. Nova Bus ispart of the Volvo Bus Corporation.

Visit www.novabus.com for more information.

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» WEH® CNG FUELING COMPONENTSTop quality for maximum RELIABILITY

WEH® offers a wide range of NGV1 compatible products for safe and easy CNG vehicle refueling:

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80th Anniversary Slogan:“MCI-Reliability Driven™”

Motor Coach Industries participated in the 2013 UMA EXPO/TravelExchange with a celebration of its new design for the J4500; the addi-tion of the Setra brand; and new parts and service initiatives that it fea-tured during the 2013 Orlando, FL, show. MCI officially noted its 80th anniversary with a champagne toast

during the event and used its booth to showcase advances on theredesigned 2013 J4500 coach, displaying Academy Bus’ newest J4500. For the first time, MCI, as the exclusive distributor of Setra coaches

and parts in the United States and Canada, displayed a Setra S 417 TCowned by Compass Transportation, featuring a high-end, custom-designed 27-passenger interior. MCI’s booth also included “knowledge bars,” where MCI repre-

sentatives, including engineers and technical experts, explained how acommitment to be Reliability Driven in coaches, parts and service canbenefit operators. MCI also showcased pre-owned coaches — twoMCI J4500s and one Setra — to the UMA show floor that were avail-able for sale. MCI used a booth in the EXPO’s Maintenance Shop area to show

operators MCI Service Centers’ expanded offerings, such as Setra war-ranty service, repairs and special maintenance offers. Several MCI tech-nical experts were available to address operator inquiries. “Even as we mark our 80th year, MCI continues to evolve with bet-

ter looking, more reliable models, featuring advanced safety technolo-gies and new interior designs and amenities that are attracting a new gen-eration of riders,” MCI Vice President of Sales and Marketing PrivateSector Patricia Ziska said. “We’re honored by how well our customershave embraced the new J4500 and Setra models now under MCI.”



diamondmfg.com

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Prevost’s Jay Snead Awarded Tennessee Motorcoach Association’s

Service Provider Of The Year Prevost Regional Sales Manager Jay Snead

has been selected as the recipient of theTennessee Motorcoach Association’s ServiceProvider Of The Year Award.

Each year the Tennessee MotorcoachAssociation awards a service provider that ishelpful and supportive to the motorcoachoperators of Tennessee. Recipients are first

nominated by individuals and then voted onby the board. Snead has been with Prevost since 2010 and

is the regional sales manager for West Virginia,Tennessee, North Carolina, and Virginia. Thisyear he is also serving as the service providerrepresentative on the Tennessee MotorcoachAssociation Board of Directors.

Visit www.prevostcar.comfor more information.

Aesys Names Oliver Wels As Sales & Marketing Director

Worldwide OperationsAesys has announced the appointment of

Oliver Wels as the sales & marketing directorfor worldwide operations. He is responsible foraccelerating the company’s growth and reportsdirectly to Aesys Founder and CEO MarcelloBiava.Wels joins Aesys after seven years at DRI

and later Luminator Technology Group, mostrecently as the vice president of global sales andmarketing. From 2005 to 2012, he managed thegrowth of international revenue from less than20 million to over 150 million USD. Prior to DRI, Wels held key positions in

sales, marketing and distribution at CarrierSütrak, a wholly owned division of CarrierCorporation/United Technologies.

Wels holds an MBA degree in general man-agement from Sankt Gallen University inSwitzerland with additional undergraduatestudies in business administration.Aesys offers communication systems and

display technologies, serving the traffic, transit,industrial, and municipal markets. All critical

design and production functions are performedat its headquarters in Bergamo, Italy, or in oneof its additional facilities located in Brazil,Germany, India, Spain, and the United States. The company was founded in 1977. Visit www.aesys.com for more information.

Jay Snead, right, receives the Tennessee Motorcoach Association’s Service Provider Of The Year Award

from Alan Wise, president of the association.

Pictured left is Aesys Founder/CEO Marcello Biava with Oliver Wels.

PeoPle


UMA Motorcoach EXPO 2013 • Booth Photo Gallery

Transportation insurance providers D.W. Ferguson & Associates Inc.and Western Experts in Transportation moved into a new facility on Nov.

19, 2012, in Kingston, WA. Known as The Tanner Building, named for the owner’s grandson

Tanner Perkins, age 9, construction of the facility was built to LEEDGold Standards, with sustainability in mind for such materials as con-crete, steel and the frame.

The building has a large array of solar panels covering the entire roof,and building planners hope to generate enough electricity to providepower for the entire building, and have power left over to sell back to thePSE, the local power company.In addition, the building has double-insulation and double-pane win-

dows to reduce heat loss. There is also an onsite water collection systemthrough a series of rain gardens that collects and filters all rain water. Theheating system includes two highly efficient heat pumps to reduce thecost of heat.D.W. Ferguson & Associates is a specialty insurance agency focusing

on public transportation in the western states of Washington, Oregon,California, Montana and Idaho.Western Experts in Transportation is a managing general agent for the

Zurich Insurance company, specializing in public transportation in all states.Call 1-800-843-2430 for more information.


Public Auto [email protected]

800-843-2430Contact Amy Perkins for more info.

Western Experts in Transportation

Public TransportationInsurance

We at Western Experts in Transportation have specialized in transportation

insurance since 1972.

Over the years we have become recognized as

on of the leading transportation

insurance specialists.

www.budgettruckandauto.com

Painting Ricon Lifts

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D.W. Ferguson/Western Experts Insurance Keeps Sustainability In The Forefront With Move To LEED Standard Facility

ABC Companies AndSoderholm Sales &

Leasing RenewDealership AgreementABC Companies has announced the continua-

tion of its dealer partnership with SoderholmSales & Leasing, Inc. to sell and distribute VanHool and GCA motorcoach products in Hawaiiand the Pacific Islands. Soderholm has been representing ABC

Companies and the Van Hool product line inHawaii and the Pacific since 1996. SoderholmSales & Leasing, Inc. (SSL) was formed in1989. ABC spokespeople say SSL is the onlyfully licensed, full service bus dealer in Hawaiiand the Pacific. The company says all its vehi-cles can be made ADA compliant.

Visit www.abc-companies.comfor more information.



Prevost

Motorcoach manufacturer Prevost features a prod-uct lineup that includes motorcoaches, conversionshells, parts and repair service.

Bridgestone Americas

Offering a wide variety of new and retread tireoptions for the bus and motorcoach industry isBridgestone Americas Tire Operations, LLC (BATO).Also provided are tire chains and wheels.

MAHA USA

MAHA USA provides heavy-duty lifts, dynamometers,maintenance and testing equipment and parts to thebus and motorcoach industry. Shown, left to right, areUdo Vespa, technical manager; and Juergen Werner,vice president of sales and marketing.

Lancer Insurance

Lancer Insurance Company is a provider of variousinsurance products and services to the bus and motor-coach industry including bus and limo, general andproperty damage.


uma booths

55



Motor Coach Industries (MCI)

Serving as a motorcoach manufacturer, Motor CoachIndustries (MCI) also produces conversion shells andsells used buses. The company has a parts network inplace along with service facilities. MCI is also theexclusive distributor of Setra coaches and parts in theUnited States and Canada.

National Interstate Insurance Company

A provider of different transportation insurance serv-ices for the bus and motorcoach industry is NationalInterstate Insurance Company. Shown are KristineScoon, marketing representative; and James Parks,vice president.

Relational Bus Systems (RBS)

Among the products and services offered to the busand motorcoach industry by Relational Bus Systems(RBS) are computer software, consulting and training. Amaya Astron Seating

A manufacturer of a wide variety of seating productsfor the bus and motorcoach industry is Amaya AstronSeating.




UMA Motorcoach EXPO 2013 • Booth Photo Gallery UMA Motorcoach EXPO 2013 • Booth Photo Gallery

Detroit Diesel Corporation

Along with engines, Detroit Diesel Corporation pro-vides engine monitoring and control systems, as well asrepair and service, for the bus and motorcoach industry.

ABC Companies

An exclusive U.S. distributor of new Van Hool prod-ucts, ABC Companies also specializes in collisionrepair and refurbishment services, financial services,parts and used bus sales.

Transit Sales International

Among the product offerings from Transit SalesInternational are transit, paratransit and used bussales; bus rentals; and bus repair and service. Shownis Richard Sullivan, vice president of sales.

Protective Insurance Company

Different insurance options provided by ProtectiveInsurance Company for the bus and motorcoach indus-try include general, bus and limo. Shown, left to right,are Scott St. Clair, regional marketing manager,Midwest; and R. J. (Dick) Mahany, director of insurancetechnology.




Alexander Dennis

Alexander Dennis Inc., produces a wide range ofinnovative and fuel efficient low-floor single- and dou-ble-deck buses, plus a full portfolio of coaches andmini-vehicles.

Transportation Insurance Brokers (TIB)

Providing various types of insurance for the bus andmotorcoach industry including bus and limo as well asworkers compensation is Transportation InsuranceBrokers (TIB). Shown are Benjamin Cook, regionalsales producer; and Gregory Black, sales.

Euramtec Corporation / TriMark Corporation

Sharing a booth were Euramtec Corporation andTriMark Corporation. Euramtec provides such prod-ucts for buses and motorcoaches as switches andmodules. Among the products from TriMark are igni-tion parts and security devices. Shown, left to right,are Tanguy LeGuyader, president of Euramtec; andTriMark representatives Ric Marzolf, vice president ofresearch & development; Kevin Roths, director ofglobal sales & business development; and JosephGales, sales representative.

American Seating

Providing a wide range of seating options for the busand motorcoach industry is American Seating. Thecompany’s product offering includes seats, parts andaccessories as well as wheelchair lifts and restraints.





Willingham Inc.

Serving as a bus and motorcoach interior special-ists, Willingham Inc., supplies such products as driverseats, seat cover replacements, seating parts andaccessories, upholstery and embroidery. Shown, left toright, are company representatives Jason Willinghamand Gene Willingham.

Turtle Top

Turtle Top is a manufacturer of mid-size, paratransitand electric/hybrid buses as well as limousine coach-es. The company also sells specialty vehicles.

C.E. Niehoff & Company

Among the products from C.E. Niehoff & Companyfor the bus and motorcoach industry are generators,alternators and general parts. Shown, left to right, areDavid Moore, commercial market manager; andTerrance Perkins, commercial account manager.

5Star Specialty Programs

Among the types of insurance provided to the busand motorcoach industry by 5Star Specialty Programsare bus, limo and physical damage. Shown, left toright, are Jerry Zinone and Dennis Weckerly, both com-mercial underwriters, public auto.




Temsa

Bus and motorcoach manufacturer Temsa producesvehicles for the North American and European trans-portation industries. Since 2001, Temsa has extendedits bus and coach product range.

Bitzer

Bitzer supplies the bus and motorcoach industrywith air conditioning parts and systems. Shown isNorman Gillespie, technical sales manager, transportNA.

Vanner

Among the products provided by Vanner Inc., for thebus and motorcoach industry are batteries and acces-sories, electrical systems and components, and con-verters. Shown, left to right, are company representa-tives Steve Funk, president; Doug Adams, NorthAmerican bus market manager; Chris Collet, vice pres-ident of bus and hybrid markets; Lorna Teeter, con-troller; and, Aimme Fox, finance manager.

Holdsworth Fabrics

Supplying a wide variety of fabrics and upholsteryoptions for the bus and motorcoach industry isHoldsworth Fabrics. This includes many color anddesign choices.





SEFAC

Products provided by SEFAC include heavy-duty liftsand maintenance equipment along with parts. Shown,left to right, are Gary Mason, vice president of sales;and Allister Collings, president.

Sardo Bus & Coach Upholstery

Among the products and services from Sardo Bus &Coach Upholstery are seat cover replacements, uphol-stery work and parts. The company also offers itsmobile road crew representatives who travel nationwideto provide customers with on-site installation services.

Aesys Inc.

Among the products provided by Aesys Inc., are des-tination and passenger information systems for thebus and motorcoach industry. Shown, left to right, areColin McGregor, vice president & managing director;and Steve DeSilva, operations manager.

Budget Truck and Auto

Collision repair and coach conversion, along withgraphics/decals and design work, are among the vari-ous services provided by Budget Truck and auto.




Bauer’s Intelligent Transportation

Among the products and services from Bauer’sIntelligent Transportation are contract management,fuel reduction technology, fuel systems and conver-sions, intelligent transportation systems, used bussales and solar electric systems.

Turbo Images

Turbo Images provides graphics/decals for the busand motorcoach industry. Shown, left to right, areJacynthe Mercier, director of customer service; EstherMorissette, vice president of marketing & public rela-tions; and Pier Veilleux, president and CEO.

Altro Transflor

Among the products from Altro Transflor for the busand motorcoach industry are adhesives as well asflooring materials. Shown, left to right, are companyrepresentatives Doug Studer, Dan Lee and PaulPoziemski.

Distinctive Systems

Providing service to the bus and motorcoach indus-try is Distinctive Systems Inc., which offers computersoftware systems, consulting and training. Shown, leftto right, are company representatives Mike Whitehead,Don Greenglass and Bob Hopwood.





Monochem

Monochem provides odor control solutions, bio-based deodorizers, industrial cleaners, fragranceenhancers and hand care items for the bus and motor-coach industry. Shown is Deborah McDonald, regionalsales manager.

Espar Climate Systems

Espar Climate Systems provides air conditioning andheating parts, systems and service to the bus andmotorcoach industry.

Shriver Insurance Agency

A provider of different transportation insurance offer-ings for the bus and motorcoach industry is ShriverInsurance Agency. Shown, left to right, are companyrepresentatives Michael McDaniels, Charlie Shriverand Christopher Lang.

Kirk’s Automotive, Inc.

Kirk’s Automotive, Inc., provides such products tothe bus and motorcoach industry as air conditioningparts and systems, alternators, generators, remanu-factured parts, starters, and steering parts and sys-tems. Shown, left to right, are Kirk’s Automotive repre-sentatives Chris Brunton, Michael White, MichaelMartin and Bob Kirkman, Jr.



Booth Photo Gallery

Home of the Best Full-ServiceTravel Plaza in Northern Illinois

Featuring…

(815) 562-5840

Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out

Designated Bus Parking and Pull-Thru Fueling Island

Bus Drivers & TourGuides Eat free!Mini-Mall — 2 Stores

with over 5,000 sq. ft. of shopping!

ATM, Major Credit Cards accepted.

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OPEN 24 HOURSPlease call ahead!

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Western Experts In Transportation

Among the types of insurance provided by WesternExperts in Transportation are bus and limo, physicaldamage and property damage. Shown are AmyPerkins, marketing manager; and Douglas Ferguson,president.

Dixie Electric Ltd.

Serving the bus and motorcoach industries is DixieElectric Ltd. The company provides such products asalternators, generators and starters. Shown is GregMacDonald, sales support & customer developmentmanager.


Booth Photo Gallery


Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL!Please call ahead to the phone number listed by

the McDonald’s of your choice.

BOWMANSDALE2112 Bumble Bee Hollow Rd.Off Rt. 15 • Mechanicsburg, PA

717-697-5383CAMP HILL

4230 Trindle Road • 717-737-3896CARLISLE

60 Noble Blvd. in Super Walmart717-960-9400

608 E. High St. • 717-249-77211176 Harrisburg Pike • 717-243-7774905 Walnut Bottom Rd. • 717-249-0694

CEDAR CLIFFExit 19 off I-83 • Camp Hill, PA

717-737-6404CHAMBERSBURG

1075 Lincoln Way East • 717-263-4601NORTH CHAMBERSBURG

2891 Philadelphia Avenue (US 11 N.)717-263-2970CLEONA

493 W. Penn Avenue • 717-272-5677COLUMBIA

1788 Columbia Ave., off Rt. 30717-684-7048DILLSBURG

898 North US Rt. 15 • 717-432-9500EAST MANCHESTER

4245 North George St. • 717-266-3170ELIZABETHTOWN

1284 S. Market St. • 717-367-6471ENOLA

Enola Rd., Exit Rt. 1115 S. off Rt. 81 • 717-732-4228

EPHRATA140 N. Reading Rd.• 717-733-1660

GETTYSBURG517 S. Steinwehr Ave., Bus. Rt. 15

717-334-59201090 York Rd.• 717-337-1030

GREENCASTLERt. 16 and I-81 • 717-597-2589

HALIFAX3761 Peter's Moutain Rd.• 717-896-2535

HANOVER991 Carlisle St., Rt. 94 • 717-632-7531350 Eisenhower Dr.• 717-632-00051448 Baltimore St. • 717-630-0337

HARRISBURG2929 Paxton St. • 717-561-8050

4605 Jonestown Rd. 717-652-7035

7845 Linglestown Rd.717-545-8580

Rt. 83 and Union Deposit Rd.717-564-9320

4403 N. Front St. • 717-238-1048Harrisburg East Mall/Rt. 83 & Paxton St.

717-561-0703Eisenhower Blvd. I-283, Exit 1

717 -939-69725590 Allentown Blvd., Rt. 22Exit 26 off I-81 • 717-652-9123Kline Plaza, 101 S. 25th St.

717-232-0008Uptown Shopping Center

720 Division St. • 717-236-6226Harrisburg Airport • 717-948-39006535 Grayson Rd. in Wal-Mart

717 -561-0445HERSHEY

Rts. 39 and 322 • 611 E. Main St.,Hummelstown • 717-566-6041

JONESTOWNRt 72 & I-81 • 610-562-8462

LANCASTER1880 Hempstead Rd. • 717-509-6988Willow Valley Square • 717-464-51191829 Oregon Pike • 717-569-78981434 Manheim Pike • 717-394-3417

Rt. 30 and Centerville Rd.Lancaster, PA • 717-393-952368 East Town Mall, Rt. 30ELancaster, PA • 717-394-8957

1755 Columbia Ave.Millersville Exit off Rt. 30, Rt. 462

717-397-5112575 N. Franklin St., next to McCuskey

High School • 717-394-79382034 Lincoln Hwy East in Wal-Mart

717-390-1099King & Water Streets • 717-299-6699

Manor Shopping Center1296 Millersville Pk. • 717-293-5706

LEMOYNERts. 11 and 15 North across fromRadisson Hotel • 717-761-7992

LEBANON1202 W. Maple St. • 717-273-8691

757 E. Cumberland St. • 717-273-90231725 Quentin Rd., Lebanon, PA

717-306-6565LEWISTOWN

US 522 & US 22 • 717-248-5255121 Electric Avenue • 717-248-4447

LITITZ990 Lititz Pike, Rt. 501 N.

717-627-4666LITTLESTOWN

430 North Queen St. • 717-359-8946LYKENS VALLEY

4660 Rt. 209 • 717-362-8416MANHEIM

711 Lancaster Rd., Rt. 72717-664-4944

MECHANICSBURGWesley Dr. Exit, Rt. 15

717-761-7525KMart Plaza, 5600 Carlisle Pike

717-766-96756250 Carlisle Pike in Wal-Mart

717-591-9864MERCERSBURG

11924 Buchanan Trial West717-328-0111

MIDDLETOWN2270 W. Harrisburg Pike • 717-944-9535

MIFFLINTOWNRt. 322 and Rt. 35, Mifflintown Exit

717-436-9779MYERSTOWN

295 West Lincoln Avenue (Rt. 422)717-866-2278

NEW CUMBERLAND101 Limekiln Rd. • 717-774-1027

NEW HOLLAND828 W. Main St. • 717-354-9300

NEW OXFORD6040 York Rd., Rts. 30 and 94

717-624-4266

NEWPORTRt. 322 and Rt. 34, Newport Exit

717-567-9344PALMYRA

901 E. Main St. • 717-838-6815PINE GROVE

l-81 , Exit 31 • 717-345-6400RED LION

897 West Broadway • 717-246-1802655 Lombard St., Cape Horn Plaza

717-246-7801SCOTLAND

3347 Black Gap Rd. • 717-263-7507SHIPPENSBURG

333 East King St. • 717-532-7945SHREWSBURY

Exit 1 off I-83 • 717-235-4663SILVER SPRING

Rt. 114 and Shadow Oak Dr.Mechanicsburg, PA • 717-697-3460

SPRINGETTSBURYHallam Exit off Rt. 30, Rt. 462

717-757-9655WAYNESBORO

302 East Main St. • 717-762-9201YOCUMTOWN

Exit 14A off I-83 • 717-938-5705YORK

2125 York Crossing Dr & Rt 74717-767-1381

Exit 4, I-83, 133 Leader Heights Road717-747-9191

York Galleria Mall • 717-757-302660 Arsenal Rd. • 717-699-4600Exit 6W off I-83 • 717-845-93603141 Carlisle Road, Dover

717-767-2594144-158 S. George St. • 717-846-1021

Rts. 30 & 74 in Wal-Mart717-764-8923

380 Memory Lane • 717-757-2912

AT THE ALL NEW RESORTS CASINO HOTEL

GROUPS LOVE TO STAY THE NIGHT OR PLAY FOR THE DAY

/ResortsCasino /ResortsCasinoVisit us at ResortsAC.com and follow us at

COMING SPRING 2013!

www.MargaritavilleAtlanticCity.comwww.MargaritavilleAtlanticCity.com

You can also earn and use your Comp Dollars (Player’s Club points) at Mohegan Sun, Mohegan Sun at Pocono Downs and Resorts Casino Hotel!

CONTACT MEG LEWIS AT 609.340.7715 FOR BOOKINGS OR FURTHER INFORMATION.

7x5 Busline Ad.indd 1 12/20/12 4:58 PM

ACT Introduces New Universal Mount AC Skirt Condensers

American Cooling Technology (ACT) released its new family of skirtmount condensers for full production beginning March 1, 2013. The newuniversal mount CS-2, CS-32 and CS-3, provides a universal mountingpattern which, according to the company, allows the AC installer andservice technician the flexibility to select the best bolt pattern for the spe-cific vehicle. The Universal Condenser further expands ACT’s existing North

American product line that includes a full range of split system androof mounted air conditioning units for school and shuttle buses. Thenew condensers are available in both 12 volt and 24 volt and can besupplied in capacities from 60,000 Btu/hr. to 82,000 Btu/hr.

By providing the skirtmount condensers witha universal mountingpattern, the AC installercan select from eitherthe side by side or frontand rear mounting boltpattern. The new uni-versal mount allows the

service technician to replace any competing model of skirt condenserusing the universal mount from ACT. ACT’s universal mount condensers can be matched with other ACT

components to provide a complete HVAC system that meets variousvehicle sizes, duty cycles and geographic locations. For more information, contact a local ACT Distributor or call ACT at

877-228-4247 or visit www.actusa.us.com.

Martz Group Orders 46 MCI Coaches

The Martz Group has ordered 46 new 2013 MCI coach models withwheelchair lifts, three-point passenger seat belts and more. Martz’ 24 MCI J4500 and 22 MCI D4505 coaches will also come

equipped with an ACTIA multiplex system for simplified diagnostics.Standard safety features on both models include electronic stability con-

trol, Smartwave tire pres-sure monitoring and a firesuppression system. Martzhas added optional drive-cam and GPS systems.Deliveries are expected tobegin May.Restyled for 2013, the

MCI J4500 has angled LEDheadlights and, according to MCI, more than 30 imp rovements. Inside,Martz’ new J4500 coaches will have hardwood-look flooring and plushpassenger seats with dual 110-volt outlets. Martz also added MDSS,MCI’s stability system, an electronically controlled air suspension systemthat maintains consistent ride height automatically; the system also allowsdrivers to choose alternative ride heights that can be 4 inches higher orlower than the standard setting, along with 3.5-inch to 4-inch kneeling atthe front step. Founded in Plymouth, PA, in 1908 by Frank Martz to transport area

coal miners to their jobs, the company first known as White TransitCompany is today a multi-state enterprise that spans the East Coast fromPennsylvania to Florida. The company took the Martz name in 1922. To learn more, visit www.martzgroup.com or www.mcicoach.com.



Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL!Please call ahead to the phone number listed by

the McDonald’s of your choice.

BOWMANSDALE2112 Bumble Bee Hollow Rd.Off Rt. 15 • Mechanicsburg, PA

717-697-5383CAMP HILL

4230 Trindle Road • 717-737-3896CARLISLE

60 Noble Blvd. in Super Walmart717-960-9400

608 E. High St. • 717-249-77211176 Harrisburg Pike • 717-243-7774905 Walnut Bottom Rd. • 717-249-0694

CEDAR CLIFFExit 19 off I-83 • Camp Hill, PA

717-737-6404CHAMBERSBURG

1075 Lincoln Way East • 717-263-4601NORTH CHAMBERSBURG

2891 Philadelphia Avenue (US 11 N.)717-263-2970CLEONA

493 W. Penn Avenue • 717-272-5677COLUMBIA

1788 Columbia Ave., off Rt. 30717-684-7048DILLSBURG

898 North US Rt. 15 • 717-432-9500EAST MANCHESTER

4245 North George St. • 717-266-3170ELIZABETHTOWN

1284 S. Market St. • 717-367-6471ENOLA

Enola Rd., Exit Rt. 1115 S. off Rt. 81 • 717-732-4228

EPHRATA140 N. Reading Rd.• 717-733-1660

GETTYSBURG517 S. Steinwehr Ave., Bus. Rt. 15

717-334-59201090 York Rd.• 717-337-1030

GREENCASTLERt. 16 and I-81 • 717-597-2589

HALIFAX3761 Peter's Moutain Rd.• 717-896-2535

HANOVER991 Carlisle St., Rt. 94 • 717-632-7531350 Eisenhower Dr.• 717-632-00051448 Baltimore St. • 717-630-0337

HARRISBURG2929 Paxton St. • 717-561-8050

4605 Jonestown Rd. 717-652-7035

7845 Linglestown Rd.717-545-8580

Rt. 83 and Union Deposit Rd.717-564-9320

4403 N. Front St. • 717-238-1048Harrisburg East Mall/Rt. 83 & Paxton St.

717-561-0703Eisenhower Blvd. I-283, Exit 1

717 -939-69725590 Allentown Blvd., Rt. 22Exit 26 off I-81 • 717-652-9123Kline Plaza, 101 S. 25th St.

717-232-0008Uptown Shopping Center

720 Division St. • 717-236-6226Harrisburg Airport • 717-948-39006535 Grayson Rd. in Wal-Mart

717 -561-0445HERSHEY

Rts. 39 and 322 • 611 E. Main St.,Hummelstown • 717-566-6041

JONESTOWNRt 72 & I-81 • 610-562-8462

LANCASTER1880 Hempstead Rd. • 717-509-6988Willow Valley Square • 717-464-51191829 Oregon Pike • 717-569-78981434 Manheim Pike • 717-394-3417

Rt. 30 and Centerville Rd.Lancaster, PA • 717-393-952368 East Town Mall, Rt. 30ELancaster, PA • 717-394-8957

1755 Columbia Ave.Millersville Exit off Rt. 30, Rt. 462

717-397-5112575 N. Franklin St., next to McCuskey

High School • 717-394-79382034 Lincoln Hwy East in Wal-Mart

717-390-1099King & Water Streets • 717-299-6699

Manor Shopping Center1296 Millersville Pk. • 717-293-5706

LEMOYNERts. 11 and 15 North across fromRadisson Hotel • 717-761-7992

LEBANON1202 W. Maple St. • 717-273-8691

757 E. Cumberland St. • 717-273-90231725 Quentin Rd., Lebanon, PA

717-306-6565LEWISTOWN

US 522 & US 22 • 717-248-5255121 Electric Avenue • 717-248-4447

LITITZ990 Lititz Pike, Rt. 501 N.

717-627-4666LITTLESTOWN

430 North Queen St. • 717-359-8946LYKENS VALLEY

4660 Rt. 209 • 717-362-8416MANHEIM

711 Lancaster Rd., Rt. 72717-664-4944

MECHANICSBURGWesley Dr. Exit, Rt. 15

717-761-7525KMart Plaza, 5600 Carlisle Pike

717-766-96756250 Carlisle Pike in Wal-Mart

717-591-9864MERCERSBURG

11924 Buchanan Trial West717-328-0111

MIDDLETOWN2270 W. Harrisburg Pike • 717-944-9535

MIFFLINTOWNRt. 322 and Rt. 35, Mifflintown Exit

717-436-9779MYERSTOWN

295 West Lincoln Avenue (Rt. 422)717-866-2278

NEW CUMBERLAND101 Limekiln Rd. • 717-774-1027

NEW HOLLAND828 W. Main St. • 717-354-9300

NEW OXFORD6040 York Rd., Rts. 30 and 94

717-624-4266

NEWPORTRt. 322 and Rt. 34, Newport Exit

717-567-9344PALMYRA

901 E. Main St. • 717-838-6815PINE GROVE

l-81 , Exit 31 • 717-345-6400RED LION

897 West Broadway • 717-246-1802655 Lombard St., Cape Horn Plaza

717-246-7801SCOTLAND

3347 Black Gap Rd. • 717-263-7507SHIPPENSBURG

333 East King St. • 717-532-7945SHREWSBURY

Exit 1 off I-83 • 717-235-4663SILVER SPRING

Rt. 114 and Shadow Oak Dr.Mechanicsburg, PA • 717-697-3460

SPRINGETTSBURYHallam Exit off Rt. 30, Rt. 462

717-757-9655WAYNESBORO

302 East Main St. • 717-762-9201YOCUMTOWN

Exit 14A off I-83 • 717-938-5705YORK

2125 York Crossing Dr & Rt 74717-767-1381

Exit 4, I-83, 133 Leader Heights Road717-747-9191

York Galleria Mall • 717-757-302660 Arsenal Rd. • 717-699-4600Exit 6W off I-83 • 717-845-93603141 Carlisle Road, Dover

717-767-2594144-158 S. George St. • 717-846-1021

Rts. 30 & 74 in Wal-Mart717-764-8923

380 Memory Lane • 717-757-2912


Prevost coaches do more than transport your passengers in style and safety. They move your business forward by giving you the

best in dependability, fuel effi ciency and support. Our high-deck H-Series Coach offers state-of-the-art amenities that elevate every

passenger’s experience. Our longer-wheelbase X3-45 Coach combines the smoothest possible ride with a wider entry and 80"-high

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Please contact your Prevost Regional Sales Manager for more information.

USA 1-877-773-8678 CANADA 418-883-3391 www.prevostcar.com The u l t imate c lass.

PRE017-11_ProductAd-Success-121511_BusLine.indd 1 12/21/11 12:55 PM


Documents

0313 Busline Magazine