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1
Tim Hughes – WebVisible – 858.414.6091 (cell)
July 24, 2006
All information disclosed herein is the property of Media News Group Interactive and SME Global Solutions, Inc. and is STRICTLY CONFIDENTIAL AND PROPRIETARY. Any reproduction or distribution of this information, in whole or part, or the divulgence of any portion of the contents of same, to other than
internal company recipients without prior written permission of SME Global Solutions, Inc. is prohibited. This document is intended solely to facilitate discussions among the parties. This document is not intended to create nor shall it be deemed to create a legally binding or enforceable agreement, offer or the like of any
type or nature and neither party shall have any legal obligation whatsoever pursuant to this document. Copyright 2006 Media News Group Interactive, Inc. and SME Global Solutions, Inc.
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Training Agenda
• Local Search
• What is TrafficMAX?
Sample Ad
Product Positioning
• Product Packages and Pricing
• Sales Info / Speaking Points
• Overcoming Objections
3
TrafficMAX allows you to capitalize on the fastest growing segment of Internet advertising – Local Search.
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
2005 2006 2007 2008
LOCAL SEARCH REVENUE ($000s)
$420M
$987M
$1.75B
$2.91B
• Local search revenue will double in 2006 & 2007
• Advertisers looking for measurable results
Source: Borrell Associates, 2006 Local Search Advertising – March 2006
4
What is Local Search?
• Local Search is a geo-targeted search by a user for a
product or service
• Local Search could take several forms:
City: Pasadena Acura Dealer
Zip: Acura Dealer 91106
Metro: Southern California Acura Dealer
5
How Does Local Search Benefit My Advertiser?
Consumers use Search Engines the same way they use the newspaper and Yellow Pages. They look for products and services to fill their needs.
Whoever (usually a local merchant) offers them solutions or remedies
for these needs, as found by the consumer, will get the business.
LOCAL BUYER LOCAL SELLER
SEARCH ENGINES
6
What is TrafficMAX?
• TrafficMAX is a unique and powerful service designed to drive
traffic (clicks) to an advertiser’s site from over 30 search engines
for a fixed monthly price
• TrafficMAX GUARANTEES a specific number of clicks to an
advertiser’s web site over a 12-month period
• At least 70% of the clicks with come from “well known” search
engines:
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“Mr. Auto Dealer, we have a
great new product that gets
your business in front of 95%
of web users. It’s called the
TrafficMAX search network
and it includes sites such as
Google, Yahoo, MSN and
AOL.
We even guarantee a certain
amount of people will visit
your website throughout the
year. We save you time, we
bring you leads and you turn
them into new customers!”
The TrafficMAX Network
8
Local Ads Delivered
Local Search for GMC Dealers
TrafficMAX powers this process for local
advertisers …in SCALE
PROPORTIONS!
9
TrafficMAX Simplifies Online Advertising • TrafficMAX can be sold to any business with an active web site
• WebVisible Editors review the web site: Create the keywords & business descriptions
Sends to the appropriate search engines
• Customer only pays for actual clicks
• Fixed fee. No budget to manage.
• Additional TrafficMAX features: Third party audit of click numbers to ensure accuracy
Welcome e-mail
Monthly e-mail reports
Unlimited keyword changes
10
• We choose the search engines for you (0 hours)
• You help craft keywords, geography, and package (15 minutes)
• We researches keywords (0 hours)
• We create advertising copy for each search engine (0 hours)
• We manage keyword bids and budget (0 hours)
• We optimize keywords and advertising copy (0 hours)
• We consolidate bills into one statement (0 hours)
• We choose the search engines for you (0 hours)
• You help craft keywords, geography, and package (15 minutes)
• We researches keywords (0 hours)
• We create advertising copy for each search engine (0 hours)
• We manage keyword bids and budget (0 hours)
• We optimize keywords and advertising copy (0 hours)
• We consolidate bills into one statement (0 hours)
• Choose the appropriate search engines to advertise on (2 hours)
• Initial research of appropriate keywords (6 hours)
• Create advertising copy for each search engine (different rules for each one) (5 hours)
• Daily management of keyword bids and budget (12 hours/month)
• Monthly optimization of keywords, advertising copy (4 hours/month)
• Multiple bills from multiple search engines (1 hour/month)
• Choose the appropriate search engines to advertise on (2 hours)
• Initial research of appropriate keywords (6 hours)
• Create advertising copy for each search engine (different rules for each one) (5 hours)
• Daily management of keyword bids and budget (12 hours/month)
• Monthly optimization of keywords, advertising copy (4 hours/month)
• Multiple bills from multiple search engines (1 hour/month)
DIY Pay Per ClickDIY Pay Per Click
TrafficMAX Saves Your Advertiser TimeMr. Advertiser, what is your time worth?!
30+ hours < 1 hour
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Sample Keywords• automobile dealer• used car dealer • new car dealer• new cars• car financing• car• Honda dealer• Honda new car• Honda used car• Denver new cars• Denver automobile dealer• Lakewood new cars• Lakewood automobile dealer
Long Business descriptionSee our discount coupon! Selection of Honda cars, SUVs, trucks, and vans. Build your car option. Honda parts,
repairs and financing.
Product Overview
Sample TrafficMAX Advertiser
Listing Title
Denver Auto Dealer
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The TrafficMAX Guarantee
TrafficMAX delivers clicks over the duration of the contract. If the
contract end passes with undelivered clicks, we will continue delivering
clicks for an additional 90 days. If the contract hasn’t fulfilled, the
customer is refunded the $ from any undelivered clicks.
Due to seasonality, duration of the contract, economic conditions,
consumer sentiment and other factors beyond our control, the actual
number of monthly clicks will generally vary.
We do not guarantee monthly pacing, but we try to smooth out the
number of clicks per month as much as possible.
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TrafficMAX Product PackagesProduct Name Description Duration Total Units Retail
Tier 1 Categories
T1360 Tier 1 360 clicks/year 12 months 360 $255/month
T1600 Tier 1 600 clicks/year 12 months 600 $400/month
T11200 Tier 1 1,200 clicks/year 12 months 1200 $750/month
T12400 Tier 1 2,400 clicks/year 12 months 2400 $1,400/month
T14800 Tier 1 4,800 clicks/year 12 months 4800 $2,600/month
Tier 2 Categories
T2360 Tier 2 360 clicks/year 12 months 360 $180/month
T2600 Tier 2 600 clicks/year 12 months 600 $275/month
T21200 Tier 2 1,200 clicks/year 12 months 1200 $500/month
T22400 Tier 2 2,400 clicks/year 12 months 2400 $950/month
T24800 Tier 2 4,800 clicks/year 12 months 4800 $1,800/month
Tier 3 Categories
T3360 Tier 3 360 clicks/year 12 months 360 $150/month
T3600 Tier 3 600 clicks/year 12 months 600 $225/month
T31200 Tier 3 1,200 clicks/year 12 months 1200 $400/month
T32400 Tier 3 2,400 clicks/year 12 months 2400 $750/month
T34800 Tier 3 4,800 clicks/year 12 months 4800 $1,400/month
Tier 4 Categories
T4360 Tier 4 360 clicks/year 12 months 360 $120/month
T4600 Tier 4 600 clicks/year 12 months 600 $175/month
T41200 Tier 4 1,200 clicks/year 12 months 1200 $300/month
T42400 Tier 4 2,400 clicks/year 12 months 2400 $500/month
T44800 Tier 4 4,800 clicks/year 12 months 4800 $800/month
14
TrafficMAX CategoriesTier 1
Accountants
Alcohol & Drug Counseling
Attorneys
Bail Bonds
Dentists
Financial Services
Insurance
Loans
Mortgages
Moving
Office Supply
Plumbing
Tier 2
Air Conditioning
Building Inspection
Chiropractors
Cleaning services
Communication
Computer & IT
Consulting Services
Copier and Printing
Credit & Debt Consolidation
Detective & Investigation
Education
Jobs and Recruitment
Florists
Glass (Auto / Home / Commercial)
Industrial Services
Leisure
Marketing
Medical Business Admin
Packaging & Shipping
Pumps
Roofing
Satellite TV
Sewer Contractors
Special Equipment
Storage
Tier 3
Automotive
Books
Children & Baby Services
Collection Services
Cosmetic Services
Event Planning
Family Services
General Contractors
Hearing Aids
Home Health
Home Services
Hotels (Motels and B&B)
Irrigation
Landscaping
Locksmiths
Mail Services
Music & Related Services
Opticians
Pest Control
Physicians
Real Estate
Restaurants
Retirement Services
Security Services
Travel and Related
Tier 4
All Other Categories
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Advertisers reach 95% of consumers through the reach of search engines (Yahoo, Google,etc.). In short, merchants are where consumers are looking.
The Top Search Engines, Targeted Clicks, Predictable Performance & Pricing, Flexibility, Ease of Use
TrafficMAX Speaking Points
Broad Reach
Targeted Advertising
Predictable Pricing
Turnkey Solution
Guaranteed Clicks
Advertisers get qualified traffic of consumers that are searching for their business or business type.
Fixed fee pricing. Advertisers only pay for guaranteed package of clicks and
can more easily manage their budget.
TrafficMAX saves time. Advertisers save hours by outsourcing. TrafficMAX bids on the key words, manages the Search Engines, tracks & consolidates the results.
TrafficMAX guarantees traffic to your advertiser’s web site.
Flexibility Advertisers can change key words with one contact for all search engines.
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Key Questions / Info Needed
• What is your domain name?
• I see you have a web site, how are you marketing it? How is that
working?
• Did you design your web site to offer information or to generate more
business?
• Of the people that go to your web site, what percentage of them end up
doing business with you?
• What do you find is the most profitable part of your business?
• How has the Internet effected your Industry?
• What part of your business do you want to promote the most the next 6
to 12 months?
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Sales Preparation
Be Prepared Before Going On the Account:
1. See if you can find the advertiser on the Internet
2. Print out a search from Google or Yahoo
3. Review your Customer’s Website
4. Write down some key Questions
5. Have a recommendation in mind (package sell)
6. Select your visuals
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TrafficMAX Cancellation Policy
• WebVisible charges $100 for every cancellation Could also get charged for traffic (clicks) generated ahead of schedule
• LANG will pass on cancellation charge to the advertiser Cancellation charge of $100 plus cost of any clicks ahead of schedule
Example: Advertiser buys a 1,200 click/year package. Cancels after 6 months. Has received 700 clicks. Advertiser owes $100 plus the cost of the 100 clicks that are ahead of schedule.
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Sales Commission / Sales Contest
• Reps will receive one month’s retail revenue Commission paid 1/12th monthly
Example: Tier-2, 1,200 clicks/year package (product code T21200) at $500/month would pay $500 commission evenly over 12 months
• EVERY sales rep who sells 5 or more TrafficMAX packages will receive a $250 AMEX or VISA gift card Contest runs from initial training through August 31
Sales can come from any of the 4 pricing tiers
Top overall rep receives additional $250 gift card (min. 10 total sales)
Ties broken by total revenue generated
20
“Why can’t I find my ad?”
• Your ad will not appear on every search engine, each time to search for it. However, it will appear with enough frequency to deliver your guaranteed number of clicks.
• The more clicks you buy, the more likely your ad is to appear when you search for it. This means that you might have to perform several searches using your keywords to see your advertisement. A vanity search can be used to find your ad, by searching for your business URL on Google, Yahoo, etc.
• On Google, you can find your ad by searching for your URL or business name. A vanity search may not produce your ad if your account has reached its performance target or has fulfilled the contracted number of clicks.
Overcoming Objections
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• Your ad will show up when someone is looking for goods or services in your area, even if the user is in a different city or state. A good example is the person who is planning a vacation and is looking for hotels in a different city, or someone who is looking for a plumber to help her daughter in another city.
• The tracking software you are using can only see where the user’s Internet Service Provider is located, not where the actual user is. The best example of this is America Online. All AOL users will show up as being from Virginia because that is where they are located.
“I purchased clicks from my local area, but my site report shows I am getting clicks from all over the country. Why is that? Why am
I getting so many clicks from Virginia?
Overcoming Objections
22
• Search engines can only target down to the DMA level based on a user’s Internet Protocol (IP) address. TrafficMAX takes the extra step to use a local geographic term in your ad (e.g. Walnut Creek auto repair). This lets the search engine user know where your service area is located. Thus, the search engine user will only click on your ad when he or she truly is interested in your business.
“I live in Walnut Creek. I don’t do business with anyone outside the immediate Walnut Creek area, yet the package you sold me covers
all of Bay Area. Why can I only target ads down to the DMA?
Overcoming Objections
23
• You may be able to buy clicks on search engines for less, but we feel that your time has value as well. TrafficMAX purchases clicks for you on 30+ search engines that capture 95% of the search audience.
• WebVisible has professionals who determine the keywords associated with your business that will draw the best results.
• TrafficMAX sends you monthly reports and monitors your activity continuously.
“I already buy clicks from Google at a lower price than TrafficMAX. Why should I do business with you?”
Overcoming Objections
24
“What can I expect for a conversion rate?”
• Conversion rates vary depending on the business you are in and the products and services that you offer. However, you control the biggest piece of the equation – your web site.
• Compelling content with simple navigation is more likely to turn shoppers into buyers. Think like your customers and provide the information that you think they’d like to see.
Overcoming Objections
25
“I bought your package, but I have only gotten 1 inquiry from all those clicks. How do I know it is worth the investment? What am I
doing wrong? How can I track it? How do I monetize it?”
• Be truthful about how your website looks and functions. If they get the traffic but people leave your site and take no action, why is that? Is their site poorly designed? Does it have the necessary information? Does it have sample of their work? Testimonials?
• A sample ROI calculation is done in your sales collateral.
Overcoming Objections
26
• The search engines do not allow multiple buys to be entered for the same URL.
• If the advertiser wants to run their own search engine marketing (SEM) campaign, then the sales representative should not sell this product unless they are willing to cancel their own SEM program.
“I currently buy clicks from Google and Yahoo. Can I still buy from you? Do I have to cancel my current ads on their search engines?”
Overcoming Objections
27
• No. This is a performance based product, which means that you aren’t buying static inventory, you’re buying performance – clicks in this case.
• The total number of clicks generated in a given month is determined by the interest of the consumers – the search engine users. Therefore, it is impossible to “corner” the market, as the market is always changing.
“Can I buy all of the inventory you have and block out my competitors?”
Overcoming Objections
28
• No, the left hand side of Google is used for organic search results. These links are based on the relevancy calculation that Google uses. These links are not for sale and cannot be impacted by Search Engine Marketing.
“If I buy clicks from you, will it help get me to the top on the left hand side of Google?”
Overcoming Objections
29
• We do not have a partnership with any web hosting companies. That said, there are a few well-known companies that specialize in building small-business web sites:
1. Verizon http://my.superpages.com 888.816.6667
2. Register.com http://www.register.com 888.734.4783
• Once the web site is built and is active, the customer can purchase TrafficMAX.
“My customer wants this product, but does not have a web site. Can I help get him/her one?
Overcoming Objections
30
• Clicks in the monthly report are ones you received from TrafficMAX.
• The report also contains a running total number of clicks since activation.
“How can I tell the difference between the organic clicks I receive and the ones you send me?”
Overcoming Objections
31
• Sorry, that information cannot be captured. Search Engines do not provide or capture this information.
“Can I get a list of the people who come to my site? Like an AIN Telephone Number that gives me Name, address, time of day etc.?”
Overcoming Objections
32
• A click is a click, it doesn’t matter what search engine it comes from.
• How a customer arrives at your website should not be important, as long as customers are finding your web site.
Can I pick what search engines my ads run on? Some of the search engines you offer I have never heard of before.”
Overcoming Objections