0 2019

Company profile

1 2019

ABOUT US A trustworthy partner

Ibermática is a global IT services company that has been working in the market since 1973.

Our shareholders

We contribute to the digital transformation of companies, institutions and organizations, helping them to improve their competitiveness through the application of technology and knowledge.

55% ProA Capital

15% Kutxabank

15% ONCE

15% Company management team

Our mission is to provide our clients, the market and society with value added, catering for their particular challenges and needs, to identify and develop their best

opportunities for technological advancement and digital transformation through knowledge, commitment and proximity.

€ 241 million

turnover

3,350 professionals

>20 branches

€ 56 million

equity

1 software factory

>10%

turnover from International operations

2 data centers

2 2019

ABOUT US Our values

We seek to inspire people to build the businesses of the future and overcome the challenges they face. We are

the organization that is most closely aligned to each one of its clients, proposing technological solutions that drive their corporate and social development. We do all of this through our professional talent, in an innovative and collaborative environment that favors personal and professional growth.

We relate to others naturally, closely, and honestly. We are proud to loyally serve those that trust in us.

We are drawn by the opportunity to work with cutting-edge technologies and find their best practical application. Providing an outstanding experience is an exciting motivation.

We adapt to each need, and we customize our proposals through proximity (not just geographical) and knowledge (not just technological).

We believe in commitment and in a responsible attitude in everything we do. We work tirelessly, with a practical mindset, determination, and an eye for detail.

ADAPTABILITY AUTHENTICITY RESPONSIBILITY ENTHUSIASM

3 2019

ABOUT US A company with an impressive track record

From a data center for shareholders…

…to a global IT company in sectors and technologies, with worldwide operations.

Expansion: Bilbao, Madrid,

Barcelona…

1973: Ibermática creation Service-oriented

business

ISO 9001

Specialized solutions

Infrastructure services i3B

Software factory

IberCloud

BPS

Mobility International expansion

BigData Analytics

USA Digital transformation

Industry 4.0

Partnerships in Germany

70’s 80’s 90’s 2000 2010 TODAY 2015

4 2019

ABOUT US A travelling companion for our clients

USA

Branches

Distributors

Presence PERU COLOMBIA CHILE MEXICO PORTUGAL DACH Germany Austria Switzerland

SPAIN Barcelona Bilbao Asturias Madrid Badajoz

POLAND ANDORRA UK BRAZIL ARGENTINA ECUADOR Pamplona San Sebastián Valencia Vitoria-Gasteiz Zaragoza

Our proximity to our clients has allowed us to pursue an ongoing expansion process in step with the evolution of their businesses.

Ibermática is a multinational company operating in more than 10 countries in Europe and the Americas.

5 2019

OUR OFFER Business model

Our business model is based on seven key industries, five lines of business, three centers of excellence and Ibermática/digital with its transformation insights, in such a way that not only IT systems but also other digital platforms allow customers to tackle digital transformation initiatives. Thus, our offering covers:

IT SYSTEMS digital platform, supporting back-office, operations, ERP, core frameworks and so on.

CUSTOMERS digital platform, managing customer experience with portals, applications, omni-channel and mobile.

THINGS digital platform, with IoT and connecting physical assets, allowing integration with core and operational systems (OT).

ECOSYSTEMS digital platform, related with external intermediation, aggregation, etc.

INTELLIGENCE digital platform, aimed at analyzing data coming from previous platforms in an integrated way.

Industry / Manufacturing

Public Administrations

Energy & Utilities

Telco & Media

Financial Services & Insurance

Healthcare Services & Retail

SECTORS

CORE LINES OF BUSINESS

Development and integration projects

ITO Infrastructures AMS BPS

DIGITAL PRACTICES

We provide sector solutions that meet the specific requirements of each area of business.

From the perspective of customer needs, our offer is holistic, which enables us to intervene at different levels of the IT service value chain, based on the following lines of business and in the form of outsourcing, managed services or projects.

CUSTOMERS ECOSYSTEMS

INTELLIGENCE

THINGS (IoT)

IT SYSTEMS

Analytics ADI / AI

Social

Mobile

Cybersecurity

Blockchain

+DevOps

Innovation

Enterprise solutions

Cloud

Centers of Excellence

Microsoft

Cloudture

SAP

6 2019

OUR OFFER Sector specialization

FINANCIAL SERVICES & INSURANCE

HEALTHCARE ENERGY & UTILITIES

PUBLIC ADMINISTRATIONS

INDUSTRY / MANUFACTURING

TELCO & MEDIA

SERVICES & RETAIL

19% 12% 10% 7% 17% 4% 31%

7 2019

OUR OFFER Digital transformation

We assume the development of the transformation process of our clients as if it were ours, with a proven technological and methodological approach that impacts on their organization at a strategic level.

In Ibermática/digital we have improved the value of our contribution from the expertise and technological knowledge, which empowers us to have the ability to collaborate in the transformation of the organization in order to obtain a strategic impact. Through the transformation insights, we help our clients to meet the key requirements of digitalization.

20%

of the company's income comes from digital

projects

To promote entrepreneurial and innovative activity developing the capacity for change, anticipation and adjustment to environment.

MARKET INNOVATION

To develop safer, more efficient and more scalable lines of business at lower costs, reducing time-to-market and increasing operational productivity.

OPERATIONAL EXCELLENCE

To align people, digital spaces, content and channels to improve productivity, innovation and user experience.

DIGITAL UBIQUITY

To work the secure-data culture to obtain the maximum performance of information, and to improve flexibility and decision making to boost business growth.

DATA-DRIVEN SECURITY

SOCIAL MEDIA

MOBILE

INNOVATION

BLOCKCHAIN

ANALYTICS & BIGDATA

CYBERSECURITY

CLOUD COMPUTING

+DEVOPS

ADI / AI

8 2019

OUR OFFER Core lines of business

From the perspective of customer needs, our offer is holistic, which enables us to intervene at different levels of the IT service value chain.

BPS Business process services

ITO Infrastructure services

PROJECTS Application development and Systems integration

Enterprise solutions

OUTSOURCING AND MANAGED SERVICES

PROJECTS & SOLUTIONS

AMS Application maintenance

services

9 2019

OUR OFFER Main clients by areas of activity

From traditional IT services to innovative Digital Transformation projects, in perfect harmony with our customers.

CUSTOMERS

THINGS (IoT)

ECOSYSTEMS

CORE

INTELLIGENCE AMS

ITO

PROJECTS

BPS

10 2019

OUR OFFER Some projects and services

IT Outsourcing for the areas of Gaming, Social Services and Resources.

Support service for IP management and capacity (with centers in Spain and Peru). Telco 3.0 Process Project. Maintenance of applications.

Design, development and maintenance of Core Banking. Adaptation to Digital Transformation strategy.

Evolution of information systems. User management service. Support to electoral processes. IKANOS project for adoption and diffusion of digital competences.

Consolidation of providers (40 countries: USA, UK ...). BigData project for spending planning and consumption optimization. SAP platform maintenance.

Outsourcing of IT services (includes maintenance of SAP and administrative applications)

Distributed Center of Technical Attention of Extremadura (operation and management of the service center and global remote support and in person to users, administration of systems, training, management and administration of the CPD...) (> 3,500 beds)

Design, development, support and maintenance of Core Banking. Adaptation to Digital Transformation strategy. Support and administration of EUT (End User Technologies) platform.

Maintenance of applications and infrastructure services. Evolution of mobile banking, including app and Bizum platform of P2P payments, and new digital communication channel.

Outsourcing of the CS & NO service (customer support and network operation).

Maintenance of systems (Finance, Sustainability and Natural Environment) (SAP and Host platforms). Modernization plan of the Agriculture Management.

Comprehensive customer service (Fixed and Mobile Telephony, TV Channel and Internet) in BPO mode. Maintenance of business applications.

Integral attention service to the users (Spain and Portugal). SAP Application Maintenance Service (AMS) and ABAP Factory for all of Europe

Customer service of the Eroski Virtual Mobile Operator platform. Maintenance of applications.

Design and evolutionary maintenance of portals of the DGT (Intranet, Extranet and Electronic Headquarters, including: exchanges, exams, registrations, appointment of Headquarters-CIJE...) and design and development of the new statistical portal.

11 2019

OUR OFFER International service

Consolidation of providers (>30,000 users in 40 countries)

Infrastructure, architecture and communication services (>35,000 users in 49 countries)

Outsourcing of IT services

Evolution of corporate applications

SAP technical support in different countries

Off-shore services provided from Peru: Telco Service Factory

Support service for IP and capacity management

Support for customers and network operations

International services provided from Spain:

Managed services (multi-channel, multi-language, remote and/or on-site)

Alliances

IT Outsourcing

International services provided on-site

12 2019

Our outsourcing model

STRATEGIC LAYER

TACTICAL LAYER

OPERATIONAL LAYER

Contract manager Client organization manager

Service manager Client service manager

Baseline services coordinator

Strategic committee

Tactical committee

Additional services coordinator

Baseline services

Management, support, monitoring and coordination

Service catalog

Additional services

Management, support, monitoring and coordination

Additional projects Evolution projects (RFC)

Technical managers

Client project managers Operational committees

Subservice 1

Technical support pool

Subservice… n Subservice 2

Baseline capacity (+/-X%)

Additional capacity

Billing by baseline base +/- adequacy of consumption

Billing for additional services

Annual management

plan

by

RFC / Project +

ACTIVITY QUALITY OPERATIONAL TOOLS METHODOLOGIES

ITSM process management Access channels Request management Capacity management

Knowledge management Relationship model Productivity management Technical management

MONITORING AND MANAGEMENT TOOLS

Agile ISO 22301 ISO 14001

DevOps

OUR OFFER

Based on our experience and according to the market’s main reference frameworks in IT management and governance, we have developed our own model that ensures a seamless relationship with our clients.

Estimation model

ISO 9001 ISO 20000-1 ISO 27001 ISO 27018

13 2019

SOON…

OUR OFFER Applied innovation

In 2005, Ibermática created its own Innovation Institute, called i3B, as a research center that promotes innovative IT-based solutions and services.

>60 researchers

>225 projects

€ 4 million annual budget

>950 partner

organizations

NOW…

Advanced analytics

Big Data IoT Semantics Cyber- security

ALREADY…

Smart Geo-positioning AR / VR Gamification Artificial

intelligence Biometrics

Natural language

Collaborative robotics

Blockchain

Quantum Computing

Bio Computing IonT

Assets in advanced IT Catalog of innovation services ● Drones and / or satellite tracking

● Augmented / virtual reality ● Serious or applied games ● Object mining ● Deep learning ● Facial identification ● Fingerprint / voice recognition ● Neuromarketing - Pupil analysis ● Collaborative robotics ● Blockchain ● Virtual assistants - Avatar / ChatBots ● etc.

● Industry 4.0 ● Healthcare solutions ● Energy efficiency ● Access to R&D&i programs ● Knowledge management and

Innovation models

CONTEXT-ORIENTED AND CUSTOMIZED INTELLIGENT SERVICES

Bio Tech. / Food Energy / Eco SMART - Territory

Industry 4.0 Agrotech Healthcare / Social Assistance

Education

IBERMÁTICA INNOVATIONINSTITUTE

14 2019

WHAT MAKES US DIFFERENT

1st

1st Work well done

All our services and projects are managed in accordance with an integrated Quality & Security Management System based on International Standards, which is subject to controls and audits for its renewal.

1st Spanish company to obtain

the Total Outsourcing certificate

>400 experts and certified

professionals in ITIL ® SAP Spanish partner to obtain the RUN SAP implementation

methodology certificate

>55 experts and certified

professionals in LEAN IT

Spanish IT company to successfully complete a CMMI® Level 2 Multi-

model evaluation in 2017 (DEV / SVC)

Spanish IT company awarded Bequal certification for its policy on

disability inclusion

1st

ISO 22301

1999

2007

2009

2010

2011 2014

2012 2015

2017

ISO 9001

ISO 20000-1

ISO 27001

ISO 14001

2018

2019

2020

ISO 27018

15 2019

Our trust in people

The IT industry is highly competitive and labor intensive. One of the keys to success is teamwork involving fully engaged and motivated professionals.

Professional development

Performance evaluation

Training

Talent identification

Professional-Job balance

COMPETENCIES REQUIREMENTS

People profiles Job descriptions

Internal evaluation Quantitative system development

INTERNAL COMMUNICATION CHANNELS

LIFE BALANCE AND SOCIAL BENEFITS

WHAT MAKES US DIFFERENT

3,350 professionals

42 average age

56%

graduates

34% women

(IT sector 15%)

>2.790 certifications

>39.200 hours of training received

Ibermática complies with the Spain’s General Law on Disability (Royal Legislative Decree 1/2013)

16 2019

WHAT MAKES US DIFFERENT Our passion for technology

We work closely with the market’s leading manufacturers with a view to providing our clients with the best solution.

17 2019

WHAT MAKES US DIFFERENT Our commitment to society

Provision of high value-added services

Our most ambitious initiative is focused on integrating people with disabilities into society, based on their inclusion in the labor market.

Creation and consolidation of new business projects in the IT sector, through the promotion of entrepreneurship.

Framework program of environmental initiatives where measures and initiatives are managed and disseminated in order to reduce the impact of our daily activities on the environment.

The implementation of these measures has allowed us to obtain:

>80 entrepreneurial

initiatives analyzed

4 of them

we participate in 2007

since

pioneering initiative in the IT sector

>20

Special employment

center

professionals

90% disabled people

ISO 14001

18 2019

WHAT PEOPLE SAY ABOUT US Independent studies

(1) From the leading Spanish firms in terms of IT investment and expenditure

Ibermática leads the ranking of the best rated suppliers for another year with a score of 83%.

>785 relationships

evaluated

95% of our customers

are satisfied

9 KPI

26 IT service providers

evaluated

>227 CIO & CFO

interviewed (1)

Study on the Outsourcing of IT Services in Spain 2018, conducted by Whitelane Research in collaboration with Quint Wellington Redwood.

HOW SATISFIED ARE YOU IN GENERAL WITH THESE SERVICE PROVIDERS?

Sixth consecutive year in which Ibermática ranks among the best rated IT providers.

19 2019

A DIFFERENT PARTNER

Our core motivation is to understand our customers’ business, their processes, their challenges... to add value with cost-effective and accurate solutions, and so boost their competitiveness and success.

Our other major mission is to help our customers define and deploy their digital transformation strategies, exploiting the ground-breaking potential of the latest technologies, in order to promote innovation in their businesses and adapt them to the new digital economy.

20 2019

www.ibermatica.com

Thank you for your attention