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2. Adrenalin Service CapabilityBusiness Consulting Change ManagementApplication Implementation & DevelopmentTrainingVulnerability AssessmentsProduction Support & MaintenancePerformance TestMigration & Version UpgradeManaged ServicesServices AeSys offers host of services to our customers as part of our valuebased approach to customer engagement. Business Consulting: Through our domain experts, we understand our customers HR processes and deliver solutions right the first time. This process is facilitated by clear documentation and questionnaires to ensure availability of process information as practiced. Application Implementation & Development Services Product Adrenalin is implemented through ARM 5P (Adrenalin Rollout Methodology) framework. This 5P framework ensures that the application rollout is taken through a series of logical steps before it is commissioned at customer location. During the process of this rollout, if there are any gaps identified due to customers' unique nature of business, Development services of AeSys can be utilized by customers for automating these unique business requirements. Training Services: AeSys provides its mandatory training services to its customer during Application Implementation or Application Migration time. We also provides training services through our customer connect programmes, which are customized refresher programmes specific to customers. Sometimes, our training services are also in the form of customized self-learning tutorials for customers. All our training programmes cover Functional, Technical (Administrator) and End user training.Production support & maintenance: Our central support function is head quartered at our corporate office in India with a strong individual and partner presence across India, Philippines, Singapore, Malaysia, Dubai and Africa. This ensures quick response and efficient issue management. Technically qualified support consultants man the 24x7 support desk and provide resolutions to customer queries. All our customer queries are handled through our central Customer Support Portal (CSP). Managed Services: Through AeSyss Managed Services offering, organizations can transfer the day-to-day responsibility of managing the Adrenalin application. This ensures effective and efficient operations. We seek to play the role of a consulting partner and a service provider for HR solutions building a sustained relationship, which helps customers maximize Adrenalin utilisation. Migration and Version Upgrade Services: Migration & Version upgrade services come under 2 different forms: 1. Migrating from older version of Adrenalin to newer platform 2. Version upgrades within current active platform Our consultants can help customers upgrade to to the latest platform thus deriving benefits from newly added functionality. Performance Test: The ever growing business requires a system that is scalable. Adrenalin product is scalable. The product undergoes performance tests, which include load, stress and volume. If there are specific test requirements from the customer, Adrenalin can always accommodate such requests. Vulnerability Assessment: With the advent of internet technologies, there is also the increased security risk. HR & Payroll being very sensitive function, it is important that the data is protected. Vulnerability assessment has already been done for product Adrenalin. If there are specific vulnerability assessment that customers want to carry out, Adrenalin can always accommodate such requests. Change Management: Change is inevitable. When a new system is rolled-out or an existing system gets replaced, organizations need to adapt quickly. In this context, AeSys works with customer organizations, helping them and employees embrace the change. This is done through sustained internal branding campaigns. We also offer services relating to change requests based on user feedback on the new system or version upgrades of the product containing new functionality.Achieve Business Excellence with ADRENALIN. Harness The power of Human Energy!Adrenalin eSystems Limited Call T: 044 3988 2345 F: 44 4214 5722 [email protected] | www.myadrenalin.com Worldwide Business Partners in Africa Asia Pacific Middle East US Sales Offices in Chennai Bangalore Gurgaon Kolkata Mumbai Dubai Singapore US Copyright information: While every attempt has been made to ensure that the information in this document is accurate and complete, some typographical errors or technical inaccuracies may exist. Adrenalin does not accept responsibility for any kind of loss resulting from the use of information contained in this document. This page shows the publication date. The information contained in this document is subject to change without notice. Any improvements or changes to either the product or the document will be documented in subsequent editions. This text contains proprietary information, which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, stored in a retrieval system, transmitted in any form or by any means, or translated into another language without the prior written consent of Adrenalin eSystems Limited. This edition published October 2013. Copyright 2013 Adrenalin eSystems Limited.