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Alfursan Membership Guide
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Welcome to Alfursan
Rewards and Recognition
Membership Tiers
Membership Benefits
Earning Miles
(a) With Saudi Arabian Airlines (b) With Alfursan Credit Cards (c) With Alfursan Hotel and Car Rental Partners
Buying, Transferring and Gifting Miles
Redeeming your miles
Alfursan Online Services
Alfursan Family Program
STC Qitaf Exchange Program
FAQ’s
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Contents
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Welcome to the membership program that is truly rewarding.
As an Alfursan member you are entering a world of benefits and rewards that include free
tickets and upgrades, additional luggage allowance, priority booking waitlist on your next
flight and many more.
Alfursan membership also entitles you to a range of offers and promotions through our
exclusive partners - which include banks, hotels, car rentals and telecom - which add to your
miles and makes your Alfursan experience even more rewarding.
With Alfursan the more you fly the more exclusive privileges become available to you. Silver
and Gold membership, our elite tiers, entitle you to a long list of benefits that include access
to the business and first-class lounges, preferential check-in at the airport and highest wait-
listing priority, to name a few.
Thank you for your loyalty and we hope to you see you soon onboard a Saudi Arabian
Airlines flight.
Welcome to Alfursan
Alfursan membership is our way of rewarding you for flying with us. Every flight you take as
a member earns you miles - your currency for rewards, benefits and privileges. This is how
they work.
Reward MilesYou earn Reward Miles for every mile you fly with Saudi Arabian Airlines and with the
various Alfursan earning partners. The Reward Miles can be redeemed for free flights,
upgrades and other special offers.
You can earn Reward Miles faster with Silver and Gold membership, flying business or first
class, enrolling family members, and other special promotions. You also earn Reward Miles
when enjoying the services of our exclusive partners.
Status MilesStatus Miles are your means of progression through the Alfursan membership tiers of
Blue, Silver and Gold. You only earn Status Miles when flying with Saudi Arabian Airlines.
Upgrading to the higher tiers increases the number of benefits and privileges you are
entitled to. Status Miles are valid for the calendar year in which you earn them.
International SectorsInternational flights earn you International Sectors, which are another means of progressing
through the membership tiers. Like Status Miles, these are valid for the calendar year in
which you earn them.
Your elevation to a higher tier would be based on achieving either the Status Miles or the
International Sectors required, whichever is attained first.
Alfursan Rewards and Recognition
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Alfursan Blue Blue membership is where you start and is valid for life. It provides you with a range of
benefits and opportunities to earn Reward Miles when you fly and through special Alfursan
partner promotions.
Alfursan SilverSilver membership carries all the benefits of Blue, plus a host of additional privileges and a
25% Reward Miles bonus.
To qualify for Silver membership you need to earn 25,000 Status Miles or fly 20 international
sectors in one calendar year. To maintain your Silver membership you will need to earn
20,000 Status Miles or fly 15 international sectors during the next calendar year.
Alfursan GoldGold membership is reserved for Alfursan members with exceptional loyalty, and the
privileges it entitles are proof of this. In addition to the superior service Gold members
experience, a 50% Reward Miles bonus makes it easier to earn even more rewards.
To qualify for Gold membership you need to earn 50,000 Status Miles or fly 40 international
sectors in one calendar year. To maintain your Gold membership you will need to earn 40,000
Status Miles or fly 30 international sectors during the next calendar year.
Membership tier validity for Silver and Gold members is from the date you qualify through
February of the 2nd year. Eg: If you qualify for Gold membership in June 2012, it will be valid
through February 2014.
There are three tiers of Alfursan membership - Blue, Silver and Gold. As you progress
through the tiers, the more exclusive privileges become available to you.
Alfursan Membership Tiers
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00
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As well as earning Reward Miles there are many privileges and benefits for each level of
membership.
These are the exclusive benefits of Alfursan Blue, Silver and Gold membership
Alfursan Membership Benefits
Benefits Blue Silver Gold
Membership Tier Bonus 25% 50%
Family Miles
Before Flight
Priority Wait Listing High Higher Highest
Reward Miles can be used at any time
Advance seat selection
Advance meal selection
At The Airport
Priority Boarding
Increased Baggage allowance +10 kg +15 kg +20 kg
Rapid Check in Class Business First
Special attention to luggage Business First
Access to Airport lounges (with family) Business/Golden First/Golden
Member Communication
Quarterly Miles Statement
Bi-monthly Newsletter
Member Facilities
Dedicated Alfursan Call Centre
Priority Call handling
Alfursan Online Member Services
Guaranteed bonus with Alfursan partners
Alfursan Partners Promotion benefits
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As an Alfursan member you can earn miles when you fly and when using Alfursan partner
services.
The above table applies for both Reward Miles and Status Miles you will earn on every
qualifying Saudi Arabian Airlines flight.
Earning Miles
(a) Earning Miles with Saudi Arabian AirlinesEvery Saudi Arabian Airlines flight you take as an Alfursan member earns you both Reward
Miles and Status Miles, which are added to your account automatically. While you are
entitled to earn Reward Miles for every mile flown on a qualifying Saudi Arabian Airlines
flight, buying business or first cabin class tickets help you reach your rewards and progress
through the membership tiers even faster.
The table below illustrates what percentage of Reward and Status Miles you will earn based
on the ticket you have purchased:
Ticket Purchased Earning rate on Miles flownFare-code
First Class – Premium
First Class – Value
Business Class – Premium
Business Class – Value
Guest Class – Premium
Guest Class – Value
Guest Class – Super Saver
250% of miles flown
200% of miles flown
175% of miles flown
150% of miles flown
100% of miles flown
75% of miles flown
50% of miles flown
F, P
A, R
J
C, D, I
Y, W, O
B, M, K, H, T
Q, L, X, V
*Charter flights, reward flights, discounted Airline Industry tickets and other non-commercial fares would not be eligible for Alfursan Reward Miles.
Tier Bonuses:Alfursan Silver members enjoy a 25% Reward Miles bonus for every flight (in addition to any
cabin-class bonus). Alfursan Gold members enjoy a 50% Reward Miles bonus. Tier bonuses
do not apply to Status Miles, however.
Here’s an example illustrating how many Reward Miles a Silver and Gold Member will be
able to earn on an International and Domestic flight:
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Silver Member flying from Jeddah to London in First Class - Premium (One way) Reward Miles
Miles Flown
150% bonus for First Class Premium (F)
25% Silver Tier Bonus
Total Reward Miles credited to member account
2960
4440
1850
9,250
Gold Member flying from Jeddah to Dammam in Business Class - Premium (One way) Reward Miles
Miles flown
75% bonus for Business Class (J)
50% Gold Tier Bonus
Total Reward Miles credited to member account
768
576
672
2,016
Alfursan Online Mileage CalculatorIf you would like to exactly know how many miles a particular flight will earn you, please
visit www.alfursanonline.com for our useful Mileage Calculator tool. It will provide details of
how many Reward and Status Miles you can earn on every Saudi Arabian Airlines flight.
Validity of Reward MilesYour Alfursan Reward Miles are valid for a period of three years from the end of the calendar
year in which you earned them.
Example:
If you earn 1,000 miles on 10th May, 2012 they will be valid until 31st December, 2015.
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(b) Alfursan Credit CardsAlfursan and its esteemed banking partners offer you a highly beneficial way of earning
additional Reward Miles. The Alfursan Credit Cards allow you to earn Reward Miles every
time you spend and thereby ensuring you reach your rewards much faster. With the Alfursan
Credit Cards you are entitled to exclusive travel privileges and benefits.
Samba Alfursan Credit CardThe Samba Alfursan Credit Card allows you to earn Alfursan
Reward Miles as you shop while enjoying the world-class
privileges of a Samba Credit Card.
Samba offers you Platinum and Titanium Samba Alfursan Credit Cards with benefits to suit
your business and leisure travel needs, which include worldwide recognition, Taqseet - easy
instalment payments and many more.
Here are the Reward Miles you can earn with Samba Credit Cards:
To apply for a Samba Alfursan Credit Card, simply log on to www.samba.com or visit
a Samba branch or call Samba phone toll-free 800 - 124 - 2000 from anywhere in the
Kingdom.
Credit Card Type Miles Awarded
Gold
Platinum
Titanium
1 Alfursan Reward Mile for every 5 SAR spent
1 Alfursan Reward Mile for every 5 SAR spent
1 Alfursan Reward Mile for every 5 SAR spent
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NCB Alfursan Credit CardsThe NCB Alfursan Credit Card rewards you with
Alfursan Reward Miles on all your purchases. You can
choose between the Gold, Platinum and Titanium
cards based on your spend requirements and
preferred benefits and privileges.
You can also take advantage of rewarding shopping offers, cardholder-exclusive travel
privileges and international concierge service for Platinum holders. To apply for an NCB
Alfursan Credit Card, log on to www.alahli.com or call +966 9 2000 1000.
Credit Card Type Miles Awarded Joining Bonus*
1 Alfursan Reward Mile for every 5 SAR spent
1 Alfursan Reward Mile for every 4 SAR spent
1 Alfursan Reward Mile for every 4 SAR spent
Gold
Platinum
Titanium
1000 Alfursan Reward Miles
4000 Alfursan Reward Miles
6000 Alfursan Reward Miles
* Joining Bonus will be credited after the first transaction has been recorded on the credit card
Here are the Reward Miles you can earn with NCB Credit Cards:
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(c) Earning Miles with Alfursan Hotel and Car Rental PartnersAs an Alfursan member you have the opportunity to earn additional Reward Miles when
using the services of our international partners. Each of our partners have been carefully
selected to benefit your travelling experience. Please remember that Status Miles cannot be
earned through our partners.
Here’s a comprehensive list of our Hotel and Car Rental partners with details on how you can
benefit from each one of them:
Partner Rewards Key points to remember
500 Alfursan Reward Miles for every Qualifying Stay
Members will also earn Hhonors ® points on every qualifying stay on any property worldwide
Members can exchange their Hhonors ® points to Alfursan miles at the rate 10,000 points to 1,000 miles with the exchange increment of 10,000 points
500 Alfursan Reward Miles for every Qualifying Stay at any property worldwide
Members can exchange their Priority Club points to Alfursan miles at the rate 10,000 points to 2,000 miles
Earn 1 Star point for every eligible 1 USD spent at any property worldwide
Members can exchange their SPG points to Alfursan miles at the rate 1 point to 1 mile.
5,000 Bonus miles offered if over 20,000 points transferred
Members earn Alfursan Reward Miles on every stay at any Rotana property worldwide
500 Alfursan Reward Miles - Standard Room
1,000 Alfursan Reward Miles - Executive Room
1,500 Reward Miles – Suite
Members need to be a registered Hilton Hhonors member ®
Members will also earn both Alfursan miles and Hhonors ® points on every qualifying stay
For more information visit www.hiltonhhonors.com
Members need to be a registered Priority Club Rewards member
Members must select Saudi Arabian Airlines as the preferred Airline Alliance. For more information visit www.priorityclub.com
Members need to be a registered SPG member to earn Alfursan Reward Miles
Members must select Saudi Arabian Airlines as their preferred airline currency.
For more information visit www.spg.com
Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of booking.
For more information visit www.rotana.com
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Partner Rewards Key points to remember
500 Alfursan Reward Miles per stay at any Movenpick property worldwide
Best available Rates and Best available Rates prepaid also qualify as an eligible Stay
500 Alfursan Reward Miles per stay
Members who are currently Golden Circle members can exchange their Golden Circle points to Alfursan miles at the rate 1 point to 1 mile.
500 Alfursan Reward Miles per stay at Golden Tulip Hotels & Resorts
250 Alfursan Reward Miles per stay at Tulip Inns
Earn 2 Alfursan Reward Miles for every 1 USD spent on qualifying room stay or between 250 to 500 Reward Miles, whichever is greater at all Wyndham group hotels.Members can exchange Wyndham points to Alfursan miles as per below :8,000 Points = 2,000 miles 20,000 Points = 5,000 miles40,000 Points = 10,000 miles
500 Alfursan Reward Miles per rental
Corporate rates – 250 Alfursan Reward Miles
Earn 1 Alfursan Reward Mile for every 1 USD spent on room stay
Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of bookingFor more information visit www.movenpick-hotels.com
Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of bookingFor more information visit www.shangri-la.com
Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of booking For more information visit www.goldentulip.com
Members need to be a registered Wyndham Rewards member ®For more information visit www.wyndham.com
Members should quote their Alfursan membership number and promotional code when rentingPromotional CodesX025800 (Blue), N085400 (Silver) or N086300 (Gold) For more information visit www.avisworld.com
Members should present their Alfursan Membership card at the time of check-in or quote their member number at the time of booking For more information visit www. atlantisthepalm.com/Alfursan
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The best way to ensure that you get Alfursan Reward and Status Miles added to your Alfursan Account is by quoting your Alfursan membership at the time of booking and at check-in.
In the unlikely event that your miles are not added to your account, log-in to your account at www.alfursanonline.com and submit your flight details as required. For transactions with Alfursan partners, you will need to contact the Alfursan Member Service Center to claim missing miles.
Remember, your missing miles claims can be made up to 180 days after your flight or partner transaction, and we recommend you retain your boarding pass and ticket or other proof of transaction until the miles have been credited to your account.
Claiming Missing Miles
Partner Rewards Key points to remember
500 Alfursan Reward Miles for Blue members per rental
600 Alfursan Reward Miles for Silver and Gold members per rental
Corporate (discounted) rates – 250 Alfursan Reward Miles for Blue members, 300 Alfursan Reward Miles for Silver and Gold members
The same applies for KSA on all other qualified discounted rates
500 Alfursan Reward Miles per rental
Corporate rates - 250 Alfursan Reward MilesRetail rates - 500 Alfursan Reward Miles
500 Alfursan Reward Miles per rental for Rent-a-car and Sixt holiday Rent-a-car
1000 Alfursan Reward Miles per rental for Sixt Limousine Service
Free Upgrade for Gold Members for advance booking based on availabilityPlease quote your Alfursan membership number at the time of booking For more information visit www.budget-arabia.com
Please quote your Alfursan membership number and your Hertz CDP number 500495 when rentingFor more information visit www.hertz.com
Rent-a-car discounts: 15% for Blue members, 25% for Silver members, 35% for Gold membersSixt Holiday Rent-a-car discounts: 5% for Blue members, 10% for Silver members, 15% for Gold membersSixt Limousine 10% for Gold membersFor more information visit www.sixt.com
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At Alfursan, we truly believe in giving you enough opportunities to redeem your Reward
Miles for free tickets and upgrades. So if you are ever lacking sufficient Reward Miles to
book a free ticket or an upgrade to your desired destination, you can use any one of these
convenient services on the Alfursan website/ member section to top-up your Alfursan
Reward Miles account:
Buying MilesIf you need additional Reward Miles to claim a reward flight or upgrade, you can simply log
in to your account at www.alfursanonline.com and purchase the miles you require by credit
card. Reward Miles can be purchased in multiples of 1,000 up to a maximum of 40,000
miles per calendar year.
Transferring MilesIf you have additional Reward Miles that you wish to share with a friend or relative who is
a lso an Alfursan member, you can transfer them through your account at
www.alfursanonline.com. You are allowed to transfer up to 60,000 miles in a calendar year,
in multiples of 1,000.
Gifting MilesYou can also gift Reward Miles to friends and family who are Alfursan members, to help
them reach their rewards faster. Visit www.alfursanonline.com and quote their Alfursan
member ID, or their name and email address. You can then use your credit card to purchase
miles for them in multiples of 1,000, up to a maximum of 40,000 in one calendar year.
Buying, Transferring and Gifting Miles
Note: For all Buy, Gift and Transfer miles terms and conditions, please visit the Alfursan website.
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Redeeming Your Miles
Your Reward Miles can be redeemed for free flights, or as a one cabin-class upgrade on
flights you have paid for.
Free Flights and UpgradesYou can redeem Reward Miles in your account for a free flight, by simply logging-in to your
account at www.alfursanonline.com to make your booking, and your e-ticket will be issued
immediately. Alternatively, you can contact the dedicated Alfursan Reservation Center to
book your reward ticket. When redeeming your Reward Miles for a one cabin-class upgrade
simply contact the Alfursan Reservation Center.
Guest Saver and Guest Value Reward TicketsWe have created greater availability of reward seats in the econmony class on Saudi Arabian
Airlines flights by including Guest Saver Reward Tickets and Guest Value Reward Tickets.
Guest Saver To get the best value for your Reward Miles, we recommend booking in advance to take
advantage of the lesser miles required for a free ticket.
Guest ValueThe Guest value reward option gives you the opportunity to use your Reward Miles with
greater seat availability, helping you get the flight you desire.
Business and First Class Reward Tickets For those who enjoy traveling in premium cabin, we also provide reward seat-booking in
Business and First Class cabins which can be availed on any international or domestic Saudi
Arabian Airlines flight.
Alfursan Reward TableFind out how many Reward Miles you need to redeem for your free tickets and upgrades to
destinations of your choice:
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2
3
4
5
6
7
8
9
10
Gulf (GCC)
Middle East
Africa
Europe (A)
Europe (B)
Sub-continent (A)
Sub-continent (B)
Far East
America
Abu Dhabi, Bahrain, Dubai, Doha, Kuwait, Muscat, Salalah, Sharjah, Tehran, Sanaa, Aden
Amman, Beirut, Damascus, Larnaca, Mashad, Alexandria, Sharm El Sheikh, Cairo
Algiers, Kano, Nairobi, Asmara, Khartoum, Casablanca, Tunis, Johannesburg, Addis Ababa
Athens, Rome, Madrid, Malaga, Milan, Istanbul, Ankara
Frankfurt, Geneva, Vienna, London, Manchester, Munich, Nice, Paris, Prague
Islamabad, Lahore, Lucknow, Karachi, Peshawar, Delhi, Mumbai
Chennai, Bangalore, Colombo, Dhaka, Hyderabad, Kozhikode, Kathmandu, Kochi
Bangkok, Dakar, Hong Kong, Jakarta, Manila, Kuala Lumpur, Osaka, Singapore, Guangzhou
New York, Washington
20000
25000
35000
35000
40000
30000
35000
55000
65000
35000
40000
55000
55000
70000
50000
55000
85000
95000
50000
60000
75000
75000
95000
70000
75000
130000
140000
70000
80000
105000
105000
125000
95000
105000
180000
210000
10000
10000
15000
15000
20000
12500
15000
25000
30000
When you are Flying round-trip between Saudi Arabia and:
When you are Flying round-trip within Saudi Arabia
ZoneCode
ZoneCode
Reward Zones
Reward Zones
Destinations
Destinations
Guest(Value)
Guest(Value)
First
First
One class,One way
Upgrades*
One class,One way
Upgrades*
Guest(Saver)
Guest(Saver)
1 Domestic
Y J F
All domestic destinations 20000 30000 45000 5000
*The redemption upgrade rates apply only for Guest Premium and Business Premium tickets. For Guest Value and Business Value tickets an additional 50% miles would be charged. Guest Super Saver tickets do not qualify for upgrades. An upgrade from Guest to First Class is only permitted when the aircraft does not have a business class section and only Guest and First Class are offered for sale.
Business
Business
Guest>Business/ Business>First
Guest>Business/ Business>First
M A
F
L
Y
Fare Code
Fare Code
D
J
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All reward ticket booking must be confirmed and wait-listing and open tickets are not permitted.
All award booking are subject to strict ticketing timelimits.
Reward ticket bookings can be made only on the Alfursan website or through the Alfursan reservation call-center.
Open jaw, i.e. if your reward journey destination airport is not same as return journey origin airport, are only permitted if both airports are within the same award zone.
Reward tickets are valid for 12 months from the original date of issue.
Reward tickets may be re-issued only in the case of ‘date change’ and/or for ‘change in flight number’. No other changes are permitted.
In the event you do not board your flight when traveling on a reward ticket, the status of the ticket will be changed to “suspended”. The following “No Show” fees will be levied to change the status of the ticket to valid. All fees are in SAR or the equivalent in local currency.
For cancellation and re-crediting of Reward Miles for a valid Alfursan Reward ticket there will be a charge of SR.100 for Domestic Reward tickets and SR. 250 for International Reward tickets.
For re-issuing an Alfursan Reward ticket with a ‘date change’ and/ or ‘number change’, there will be a charge of SR.100 for Domestic reward tickets and SR. 250 for International Reward tickets. Please note that no other changes are permitted including name, origin, destination or connecting airports.
Saudi Arabian Airlines reserves the right to change/update the above fees and terms with or without prior notice.
Alfursan Redemption Rules for Reward Tickets
Fees and Charges Applicable for Alfursan Reward Tickets
Region* Guest Business First
Domestic 100 150 200
Middle East & Gulf 200 300 400
Europe (A&B) 400 600 800
Africa 400 500 600
Sub-Continent (A&B) and Far East 400 500 600
America 600 1000 1400
*Please refer to the Alfursan Reward table for the destinations.
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www.alfursanonline.com places control of your Alfursan member account at your fingertips.
Managing Your AccountYou can manage every aspect of your account online, including checking your current miles statement and updating your profile information and personal details.
Booking Your Reward Ticket OnlineYou can redeem your Reward Miles for free flights with just a few simple clicks.
Buying, Transferring and Gifting MilesYou can use your credit card to buy additional Reward Miles for yourself or as a gift for another Alfursan member. You can also transfer miles directly from your account into the account of a friend or relative.
Claiming Your Missing MilesYou can instantly claim missing Reward Miles for any Saudi Arabian Airlines flight that you have taken within the last 180 days.
Nominating Family MembersAdd relatives to your Alfursan membership online so that they can share your privileges when they fly, and earn you even more rewards.
The Mileage CalculatorUse the Mileage Calculator to see how many Reward Miles you will need to claim your reward ticket, and to find out how many Reward Miles, Status Miles and International Sector Credits you can earn from a particular flight.
Alfursan Online Services
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As head of the household you may invite up to eight members of your family to become
Alfursan members, so that they can enjoy all the privileges of membership while earning
you additional rewards. Family membership covers immediate relatives including children
over two years old, as well as private drivers and housemaids under your sponsorship. Each
receives their own membership card.
Earning Miles with Your FamilyYour family earns Reward Miles from flights in the same way that you do, with the
exception of children between two and twelve years old, who earn 50%. All the Reward
Miles your family earns are awarded to your account.
The Status Miles and International Sectors earned by family members when they fly are,
however, awarded to their own accounts. This is to allow them to progress through the
membership tiers. The same Status Miles rules apply to your family as to you, the full
member, with the exception that children between two and twelve years old earn only 50%.
Spending Your Family’s Reward MilesReward Miles earned by your family are credited to your account and
can be redeemed for Alfursan rewards in the same way as your own
Reward Miles. You can also redeem Reward Miles on behalf of one or
more of your family members.
Alfursan Family Program
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For example; if you and one of your Alfursan family members travelled from Jeddah to New
York and back, the miles or sectors earned are:
Details
Credited to:
Total credited to yours and family member’s account
Your Account Your Family Member’s Account
RewardMiles
RewardMiles
Status Miles
Status Miles
Sectors Sectors
Miles flown by you
75% bonus for Business Class - premium (J)
25% Silver TierBonus
Miles flown by your Family Member
75% bonus for Business class premium (J)
12808
9606
5604
12808
9606
50432
12808
9606
-
-
-
22414
-
-
-
12808
9606
22414
2
-
-
-
-
2
-
-
-
2
-
2
-
-
-
-
-
-
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The Alfursan and Qitaf Exchange Program is a mutual partnership between Saudi Arabian
Airlines and STC to allow members of both Alfursan and Qitaf to exchange their rewards.
Your benefits from the Exchange ProgramIf you are a member of the STC Qitaf Program, this exchange scheme allows you to transfer
your STC Qitaf Points to your Alfursan account as Reward Miles. Similarly, you can transfer
Alfursan Reward Miles from your Alfursan account, exchanging them for STC Qitaf Points.
You can exchange 6 Alfursan Reward Miles for 1 Qitaf Point and for 1 Qitaf Point you will
get in exchange 10 Alfursan Reward Miles. The transfer will take place in 24 hours and it is
completely free of any charges.
The transfer mechanismLog on to www.alfursanonline.com and click on the STC Qitaf Exchange program icon on
the home page. Once you are on the STC Qitaf Exchange Program page you will need to
register yourself by providing the required information. As soon as you are registered, you
start exchanging your Qitaf Points to Alfursan Reward and vice versa.
Alfursan Exchange Program with STC Qitaf
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What do I need to do to ensure I get my miles credited to my account? Every time you make a flight reservation or use any one of our partner’s services, remember
to quote your Alfursan membership number. Additionally, you must present your
membership card at the time of check-in.
What is the validity of my Reward Miles?Your Reward Miles are valid for a period of 3 years from the date they were earned. However,
your Status Miles are valid for the calendar year they were earned in.
If I were to become a Silver member in August, would my silver membership expire in December?Assuming, you become an Alfursan Silver member in August 2012, your membership would
be valid through to February 2014.
If I have a mixed class or mixed fare ticket, what miles will I receive?If your ticket contains one or more different fares e.g. ‘Guest Super Saver’ and ‘Guest
Premium; the applicable Alfursan Miles will be calculated and credited for each individual fare
separately, i.e. for the relevant flights of your journey.
When using my Reward Miles to book a reward ticket are there any associated charges which I would need to pay for?
Your Miles will be redeemed against the cost of the ticket; however you will be required to
pay for any taxes, surcharge or any additional charges applicable.
What can I do if I forget to quote my membership number at the time of booking or check-in and my miles do not show in my account?You must send in a copy of your tickets and the corresponding original boarding passes for
processing to the Alfursan Member Service Center. Alternatively, you claim for your flight
missing miles by logging into your account online at www.alfursanonline.com.
Frequent Asked Questions (FAQs)
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For the terms and conditions of the Alfursan program, log on to www.alfursanonline.com
Can I upgrade my Guest Class ticket to a Business Class ticket using my miles?If the economy ticket you purchase is a Guest Premium ticket only then will you be able to
upgrade to Business Class using your miles. If you purchase a Guest Value ticket, you require
an additional 50% Reward Miles to upgrade to Business Class. Guest Super Saver tickets do
not qualify for upgrades.
Is it possible to cancel a booked reward ticket?Yes, you can cancel a booked reward ticket and the miles will be re-credited to your
account. However, a charge of SAR 100 for domestic and SAR 250 and International tickets
will be levied. For more information and on reward rules refer to the ‘Alfursan Redemption
Rules for Reward Tickets’ section in the member guide.
Can I buy miles to improve my status from Blue to a Silver member?No, you cannot buy Status Miles, however Reward Miles can be purchased when required
by login to your membership account at www.alfursanonline.com. Additionally, you can
transfer or gift Reward Miles to any other Alfursan Member. For more information on
buying miles please refer to the ‘Buying, Transferring and Gifting Miles’ section.
Can I transfer Alfursan Miles from my account to my family member’s account?Yes you can transfer your miles to any another Alfursan member. For more information on
transferring miles please refer to the ‘Buying, Transferring and Gifting Miles’ section.
Frequent Asked Questions (FAQs)
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Saudi Arabian Airlines, PO Box 24724
Jeddah 21446, Saudi Arabia
Tel: +966-2-653-5666
or 800-244-0999 (KSA only)
Fax: +966 2 657 6372
Email: [email protected].
For all your Saudi Arabian Airlines ticketing and reservation requirements including
Alfursan Reward tickets please visit www.saudiairlines.com
or call 920-022-222 or +966-2-6861010 (from outside KSA for Alfursan Rewards tickets
only)
Alfursan Member Service Centre
For all queries regarding the Alfursan program contact:
www.saudiairlines.com
