ALS Food - Australia Capability Statement

Capability Statement Australia – July 2013

right solutions | right partner

2 | ALS – Life Sciences – Food

Core ValuesOur Core Values are simple and we incorporate these in our daily operations, never forgetting the foundations of our success:

• Honesty and Integrity• Exceeding Client Expectations• Belief in our Ability• Hard Work and Continuous

Improvement

• Doing it Better• Celebrating Success• Safety as a Priority.

| 3Australia Capability Statement – July 2013

Introduction ALS Food is one of the key business streams within ALS, focussed on delivering high quality Food testing services and further enhancing our proud reputation within the Food and Beverage industries.

We are committed to providing a responsive and flexible analytical service to meet our customers’ needs, with the aim of exceeding their expectations and establishing productive, long-term relationships.

Our Australian Food Laboratory operations employ more than 120 professional and support staff. People and knowledge are key priorities for the group, internal development programmes are run to foster both technical and business skills. ALS Food is part of the Life Sciences Division with an ever expanding global presence including operations in Australia, Asia, North and South America, Europe and the United Kingdom sharing world best practice and emerging analytical capabilities.

Contents

4 Company Overview

5 Laboratory Facilities

5 Melbourne

5 Sydney

6 Comprehensive Range of Services

6 Quality

7 Service Approach and Value Adds

7 Standard Offering

7 WebtrieveTM

Australian Laboratory Services (ALS) commenced operations in Brisbane as ‘Australian Laboratory Services Pty Ltd’ in 1974 as a privately owned company providing analytical services for the oil shale and mineral exploration industries.

Australian Laboratory Services (ALS) provides a broad range of sophisticated, state-of-the-art services to four main market segments, with a total of 13 unique service offerings:

Minerals – Geochemistry | Metallurgy | Mine Site | Inspection

Life Sciences – Environmental | Food | Pharmaceutical Animal Health | Electronics.

Energy – Coal | Oil & Gas

Industrial – Asset Care | Tribology.

ALS has demonstrated over 30 years of strong business performance with global revenues exceeding $1.5 billion. ALS continues to remain at the forefront of the testing services industry, building an enviable reputation as the provider of choice on a global scale.

Processing more than 20 million samples per year, our 13,000 staff operate from over 350 locations in 55 countries. We have laboratories strategically located around the world, operating in Australia, Asia, North America, South America, Europe, the Middle East and Africa; and are one of the largest analytical laboratory groups in the world.

Company Overview



40 yEArS iN OPErATiON

300+ LOCATiONS

50+ COUNTriES

13k+ STAFF

Laboratory Facilities The ALS Food Division has recently opened two new facilities in Melbourne and Sydney.

Melbourne22 Dalmore Drive, Scoresby ViC 3179 NATA: 1247 (sites: 1240, 16438)

Sydney10/2-8 South Street, rydalmere NSW 2116 NATA: 1247 (sites: 2040, 18963)

The new laboratories reflect the latest design and lay-out to provide for efficient sample processing, space for growth and diversification, and an improved testing environment. These factors will provide our customers with a better quality and faster turnaround service, as well as facilitating major projects or new testing requirements.

The Melbourne Facility houses our Food Chemistry Centre of Excellence and we are committed to being Australia’s number one Food Chemistry provider.


FOOd MICRObIOLOgy tEStIng SERVICES InCLudE

• Pathogens• Salmonella AS and ViDAS• Listeria AS and ViDAS• E. coli AS and TEMPO• Campylobacter• Clostridia

• On site Hygiene Surveys• Potable and Process Water Testing• Cooling Tower Waters• Commercial Sterility• Shelf Life Trials.

FOOd ChEMIStRy tEStIng SERVICES InCLudE

• Full Nutritional information Panels including Dietary Fibre

• Fatty Acid Profiles including Omega profiles

• Sugar Profiles• Minerals and Trace Elements• Pesticide residue Analysis

• Typical Enumerations• Total Viable Count As and TEMPO• Coliforms and E.coli AS and TEMPO• Pseudomonas• Bacillus cereus• Staphylococcus aureus• Clostridium perfringens• Enterbacteriaceae• yeast and Moulds AS and TEMPO

• Full range of Allergen Analysis• Mycotoxins• Preservatives• Vitamins• Meat Content.

Comprehensive Range of Services

QualityALS is committed to consistently providing quality data and service to satisfy the requirements of each client. ALS methodologies are developed and performed in accordance with appropriate regulatory requirements.Quality, reliability and consistency are at the centre of everything that we do. Customers can have confidence in the integrity of test results as we are inspected by regulatory bodies and welcome customers to visit and/or audit us. in addition, we have our own internal, independent quality department which undertakes a programme of self-inspection.

EQuIpMEnt AVAILAbLE InCLudES

• ViDAS for Faster Listeria and Salmonella results

• TEMPO for Faster TVC, E.coli/Coliforms, yeast/ Mould Count, Enterobacteriaceae and Staph aureus.




ALS is a leading one stop shop for Food analysis in Australia.

Laboratories are nAtA accredited to ISO 17025.

new equipment is fully validated and documented.

Audits are conducted regularly by customers.

ALS Food achieves premium service levels through continued investment in quality systems to guarantee on-going compliance.


Service Approach and Value AddsOur growth has been built on long-term relationships. Our clients are accustomed to receiving high quality data, technical support and open communication. This approach includes project and client managers, skilled and qualified client services teams, access to technical experts and a management team committed to service delivery.

Standard OfferingOur clients have access to a number of value-add services including:

• results reported electronically in a secure PDF format• Leading tailored electronic data delivery formats (EDD)• Full Chain of Custody Protocols including receipt

acknowledgement (SrN)• Expert technical advice and support on scientific issues• Laboratory inspections and tours• Technical newsletters (FoodMail)• WebtrieveTM (see below)

WebtrieveTM

WebtrieveTM is a secure internet based system that allows direct access to data. Features include:

• Compatible with desktop and mobile devices• real-time access to analytical results as they

are authorised• ALS analysis history in one place • remote downloading of analytical reports• Tools for data management, including data

exporting to Excel• rapid retrieval of reports, results, invoices etc. • Multiple users and access control

FoodMail and Technical BulletinsThese publications are designed to communicate technical developments and act as an educational resource. regulatory, analysis, new technologies and key industry information are routinely featured.







RIGHT SOLUTIONS | RIGHT PARTNER

New FacilitiesThe ALS Food Division has recently opened two new facilities in Melbourne and Sydney.

The new laboratories reflect the latest design and lay-out to provide for efficient sample processing, space for growth and diversification, and an improved testing environment. These factors will provide our customers with a better quality and faster turnaround service, as well as facilitate major projects or new testing requirements.

Along with our experienced and accredited team of Microbiologists and Chemists, ALS Food can offer you the highest standards of customer service and after sales support, to provide a solution to your testing program requirements. Our dedicated Client Service team look forward to helping with your next analytical request.

Come Visit Us Customer Service

We would welcome our clients to come and visit our new facilities and meet the team.

If you would like to arrange a visit please contact our Client Service or Business Managers.

Penny Sooaemalelagi Client Service Manager VIC T: 03 8756 8111

Melissa Payne Client Service Manager NSW T: 02 8832 7500

Ross Smith Business Manager VIC

Scott Colbourne Business Manager NSW

ALS values your feedback as part of our commitment to continually improve and understand what you, our valued clients, need from the laboratory.

Our team have a quick survey link on their email signatures, please take the time to fill in the survey as we take your responses seriously.

How was your customer experience? Click here to send your feedback.

Food Mail April 2013

Food Chemistry Centre of Excellence The Victorian laboratory in Melbourne is our new Centre of Excellence for Food Chemistry in Australia. The laboratory can provide both routine and specialist testing services.

Yours Faithfully,

Ross Smith Scott Colbourne Business Manager Business Manager Victoria New South Wales

RIGHT SOLUTIONS | RIGHT PARTNER

New FacilitiesThe ALS Food Division has recently opened two new facilities in Melbourne and Sydney.

The new laboratories reflect the latest design and lay-out to provide for efficient sample processing, space for growth and diversification, and an improved testing environment. These factors will provide our customers with a better quality and faster turnaround service, as well as facilitate major projects or new testing requirements.

Along with our experienced and accredited team of Microbiologists and Chemists, ALS Food can offer you the highest standards of customer service and after sales support, to provide a solution to your testing program requirements. Our dedicated Client Service team look forward to helping with your next analytical request.

Come Visit Us Customer Service

We would welcome our clients to come and visit our new facilities and meet the team.

If you would like to arrange a visit please contact our Client Service or Business Managers.

Penny Sooaemalelagi Client Service Manager VIC T: 03 8756 8111

Melissa Payne Client Service Manager NSW T: 02 8832 7500

Ross Smith Business Manager VIC

Scott Colbourne Business Manager NSW

ALS values your feedback as part of our commitment to continually improve and understand what you, our valued clients, need from the laboratory.

Our team have a quick survey link on their email signatures, please take the time to fill in the survey as we take your responses seriously.

How was your customer experience? Click here to send your feedback.

Food Mail April 2013

Food Chemistry Centre of Excellence The Victorian laboratory in Melbourne is our new Centre of Excellence for Food Chemistry in Australia. The laboratory can provide both routine and specialist testing services.

Yours Faithfully,

Ross Smith Scott Colbourne Business Manager Business Manager Victoria New South Wales

right solutions | right partner

www.alsglobal.com

MelbourneALS Food – Scoresby

22 Dalmore DriveScoresby ViC 3179T +61 3 8756 8111

Key Contacts

Alex hill General Manager – AustraliaT +61 3 8756 8111 M +61 425 768 731 [email protected]

Marina palumbo Sales and Marketing ManagerT +61 3 8756 8111 M +61 403 058 030 [email protected]

penny Sooaemalelagi Client Services ManagerT +61 3 8756 8111 [email protected]

SydneyALS Food – Rydalmere

Unit 10, 2-8 South Street rydalmere NSW 2116T +61 2 8832 7500

Key Contacts

Scott Colbourne Business ManagerT +61 2 8832 7500 M +61 409 629 216 [email protected]

tina papadopoulos Sales and Marketing ManagerT +61 2 8832 7500 M +61 448 466 004 [email protected]

Melissa payne Client Services ManagerT +61 3 8832 7500 M +61 402 343 781 [email protected]

Documents

ALS Food - Australia Capability Statement