Open Enrollment

Annual EnrollmentHealth Care CoverageFor YouandYour FamilyA&M Care Plan

WelcomeA Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association11Welcome to the Blue Cross and Blue Shield A & M Care Plan overview for the Texas A and M University system.

This presentation will explain the health care coverage available to you and your family.Whats New for 9/1/2013 Plan YearNo changes to the A&M Care Plan or 65 Plus PlanIntegrated Provider Finder365 Discount ProgramWell on Target Portal2

222Texas A and M University System has No changes to the A&M Care plan for the September 1, 2013 Plan Year.

Available to all A&M System members:

The Integrated Provider Finder tool that provides cost estimates for common procedures.

365 Discount Program With this program you can save money on health care products and services.

Well on Target Portal - New online tool that let you set and track health and wellness goals.

More details about will be discussed later in this presentation.

PPO Features A&M Care PlanAdministered by Blue Cross and Blue Shield of Texas (BCBSTX)No primary care physician (PCP) required; no referrals required to see a specialistSelect any provider for care within the PPO network or outside the networkWhen you receive care inside the networkHighest level of benefitsNo claims to fileNo balance billing for amounts over the BCBSTX allowed amountWhen you receive care outside the networkMay have to file own claimsReceive lower level of benefits and can be balanced billedWorldwide coverage for emergency and non-emergency care333The A and M Care PPO Plan for employees and retirees is administered by Blue Cross Blue Shield of Texas.

When you enroll in the PPO, you do not have to select a primary care physician (PCP), nor do you have to obtain a referral to see a specialist. You have the freedom of visiting any physician or hospital you choose.

A PPO offers two levels of benefits: network and non-network. When you seek care from a network physician or hospital, the PPO plan pays a larger portion of your health care costs than it pays for services by a non-network provider. When you receive care outside the network, you still have coverage, but you may pay more of the cost.

PPO plans feature worldwide coverage for emergency and non-emergency care, which is good for those who travel or live outside of Texas, such as a student away at college.More Hospitals and Doctors4

AvailableFor a current listing of all providerssee our website at:

www.bcbstx.com

Offers names, addresses, map and directions.For World Wide Assistance Call 1-800-810-BLUE (2583)Or Collect 1-804-673-1177

In-network coverage is available when traveling or living worldwide24 Hours a Day, Seven Days a Week44Blue Cross and Blue Shield of Texas provides you with access to network providers anywhere you need it and still receive all of the benefits on an in-network basis and receive seamless customer service.With 95% of hospitals and almost 83% of physicians contracted with BCBS plans, BCBS can meet your needs across urban and rural areas. In the event you have to seek medical care while outside the U.S., we provide you with the security to know you will be covered. In fact, Blues contract with over 195 countries around the world, providing a broad range of services for members traveling or living outside of their Plan service area.

This is the website that you will use to obtain information for all PPO providers in the United States and even WorldWide.

To receive medical assistance services around the world you may call 1-800-810-Blue (2583) or collect at 1-804-673-1177 found on the back of your ID cards.Your BlueChoice PPO BenefitsIn- and Out-of-NetworkBenefitsMember ShareA&M Care In-Network / Out-of-Network Plan65 + Plan Deductible Individual$700 / $1,400$500Deductible Family$2,100 / $4,200Out-of-Pocket Maximum Individual$5,000 / $10,000$1,400Out-of-Pocket Maximum Family$10,000 / $20,000Office Visit (primary care / specialist)Most Lab and X-ray paid at 100%$30/$45 per visit / 50% after deductible20% after deductiblePreventive Services100% covered / Not covered100% paid after deductibleIn-Patient Hospital30% after deductible / 50% after deductible20% after deductibleEmergency Room30% after deductible / 30% after deductible(50% after deductible for non-emergency)20% after deductible20% after deductibleChiropractic 30 visits per plan year$45 per visit / 50% after deductible20% after deductibleMaternity Care Doctor$30 initial visit only / 50% after deductible20% after deductibleDiagnostic Procedures/MRIs and PET scans30% after deductible / 50% after deductible20% after deductibleAll other covered services30% after deductible/50% after deductible20% after deductibleRetirees over age 65 are not eligible for copays, your benefits are secondary to Medicare55This chart shows the amount to be paid by the employee or his or her dependent.A copayment is the amount paid at the time of service for certain medical services. Copays do not apply to the deductible or out-of-pocket maximum.

When you use an In network provider, your office visit copay will apply, and in most cases, all services provided such as routine Lab and Xray in conjunction with the visit will be covered at 100 percent.

The copay amount depends on whether the doctor is a primary care doctor or a specialist. Primary care doctors are family practitioners, internists, OB/GYNs, and pediatricians and the $30 copay applies. All other physicians are considered specialists and you do not need a referral to see a specialist. The copayment for a specialist is $45. When using non-network providers, the plans pay 50 percent and you pay 50 percent after the deductible.

The annual deductible is the first amount of money you or your covered dependents will pay each year before the health care plan begins to pay claims on health care expenses such as stress tests, outpatient surgeries, emergency visits, and hospitalizations. If you have family coverage, family members combine expenses to reach the family deductible.

Coinsurance is the members share amount once the deductible has been met. The A and M Care plan pays at 70 percent and the members share is 30 percent.

The out-of-pocket maximum is the most you will pay in coinsurance - your share - during a benefit plan year. However, the out-of-pocket maximum does not include your deductible or your office visit copays. Once you reach your deductible and out- of-pocket maximum, the A and M Care plan pays 100 percent of the eligible expenses for the rest of the benefit plan year except for office visit copays.

Retirees over age 65 are not eligible for copays unless you will be working for the A&M System at least 50% time for at least 4 months. Your benefits are secondary to Medicare unless you fall into this category.

Preventive CoverageWhats covered?Recommended routine gender- and age-specific preventive care, such as annual physical, OB/GYN exams, mammograms and other cancer screenings, well-child care and immunizations both facility and professional servicesPreventive coverage provided in-network at 100% with no copay, no deductible6Stay Healthy by Getting Regular Check-ups

$50.00 deductible credit for all members and dependents who complete an annual physicalRemember: Lab tests related to an illness or condition are not considered preventive and may pay differently6Texas A and M University System encourages preventive care and maintenance of good health. They recommend that members get their routine gender and age-specific preventive care services such as physicals and ob-gyn exams, mammograms and other cancer screenings, well-child care and immunizations. The preventive care is covered at 100 percent without an office visit copay when using a network provider. When using a non-network physician for preventive care, there is no coverage.

The Employee and Family will automatically receive a fifty dollar credit towards their deductible, when they each receive an annual physical exam.

Retiree Information7Retirees under age 65Are Considered Network and can use the Network providersRemember: Enroll in BOTH Medicare parts A & B.When you receive your Medicare Card, notify BCBSTX and your Human Resource Office of your Medicare number which includes an alpha character.If you use a Provider that accepts Medicare or is a BCBSTX provider, you cannot be balance billed.Retirees over age 65Choose from:A&M Care Plan65 Plus you must be:Age 65 and enrolled in Medicare Parts A&B or disabled under 65 and enrolled in Medicare Parts A&B with a spouse, if covered age 65 and older (or disabled) and enrolled in Medicare Parts A&BWorking for the A&M System, if at all, less than 50% time for less than 4.5 months during the plan year77If you are a retiree under age 65, you will receive the same benefit as when you were working. You will want to continue using the Blue Choice network providers to receive the highest paid benefits.

Retirees over age 65 may choose from two plans --A and M Care Plan, and the 65 Plus PlanIn order to enroll into 65 Plus you must be:1. Age 65 and enrolled in Medicare Parts A&B, or disabled under age 65 and enrolled in Medicare Parts A&B with a spouse. 2. If covered age 65 and older (or disabled) and enrolled in Medicare PartsA&B

3. Working for the A&M System, if at all, less than 50% of time for less than 4.5 months during the plan year

A few points to remember:When you become eligible for Medicare at age 65 (or earlier if due to a disability), always enroll into both Medicare Parts A and B. Part A of Medicare is usually available at no charge and Part B of Medicare does have a premium attached to it. If you elect not to enroll in Part B, the A and M Care Plan and 65 Plus Plan will process claims as if Medicare had paid 80 percent, paying only the 20 percent of the billed charge leaving you with a large balance to pay. Please inform Blue Cross and Blue Shield of Texas and your Human Resource Office of your Medicare information as quickly as possible. We will need your Medicare Part A and B effective dates and your Medicare ID number.If you are a retiree who has returned to work for the The A and M University System, Blue Cross and Blue Shield of Texas will be primary during the months you are working, and Medicare will be primary during the months you do not work. If you work September through May, your A and M Care plan will remain primary through the summer, even though you are not working. You may use any provider of your choice. However if they except Medicare or contract with Blue Cross and Blue Shield of Texas, you cannot be balance billed

Retiree Coordination of BenefitsA&M Care Plan and 65 PlusA&M Care Plan deductible not metA&M Care Plan deductible is metCharge$500.00$500.00Medicare paid 80%$400.00$400.00Patient Share 20%$100.00$100.00A&M Care Plan Deductible$700.00METApplied to Deductible$500.00ZeroBCBSTX would have paidZero$350.00A&M Care Plan PaymentZero$100.00Patients Responsibility$100.00ZeroPlans calculate the normal plan benefits, then pay that amount, or the difference after Medicare has paid, whichever is less.Your coinsurance will continue until you meet the out-of-pocket maximum, then plan pays at 100%.A&M Care 65 Plus = $1,400A&M Care Plan = $5,000 individual/$10,000 Family888When coordinating benefits with Medicare, both the A and M Care Plan and 65 Plus plan will calculate the normal plan benefit as if you did not have Medicare. Blue Cross and Blue Shield of Texas will then pay the balance due after Medicare has paid up to the normal A & M Care Plan benefit. Medicare has a calendar year deductible (January through December), while your Texas A & M University System benefits have a plan year deductible (September through August). The first example illustrates how benefits would be paid when coordinating the A and M Care Plan with Medicare, and assumes that your $700.00 deductible has not been met. You receive services and are billed a $500.00 charge. Medicare pays 80 percent leaving a balance of $100.00. Blue Cross and Blue Shield of Texas then calculates your plan benefit as if you did not have Medicare. Since you have not met your A and M Care plan deductible, the full $500.00 is applied toward your deductible, no benefit is due, and you pay the $100.00 balance. Your remaining deductible is $200.00.The second example illustrates the same bill, but assumes that your $700.00 A and M Care plan deductible has already been met on a previous claim. Medicare pays 80 percent, leaving you a balance of $100.00. Blue Cross and Blue Shield of Texas then calculates your plan benefit as if you did not have Medicare. Since your A & M Care Plan deductible has already been met, Blue Cross and Blue Shield of Texas would have paid 70 percent or $350.00 in the absence of Medicare. With a balance due after Medicare of $100.00 and your normal plan benefit calculation of $350.00, Blue Cross Blue Shield of Texas pays the full $100.00 balance and you owe nothing.

Other Programsand ServicesA Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association99Other programs and services10

Blue Care Advisors clinical professionals can help you manage chronic health conditions like:Asthma, coronary disease, diabetes, COPD or Low Back Pain Understand and follow your physicians ordersReview medications, side effects, compliance, refills and current servicesEstablish goals with caregivers, scheduling follow-ups as appropriate

If you have a chronic condition, we offer supportIf you are identified as being at risk or having one of the managed chronic conditions, one of our Blue Care Advisors will contact you.Condition and Decision Support10Blue Care Connection support enhances self-management of your condition, helps reduce the intensity and frequency of disease-related symptoms, and improves member-to-physician communications. If you are identified as having one of these chronic conditions, Asthma, coronary artery disease, diabetes, congestive heart disease/failure, chronic obstructive pulmonary disease (COPD) or Low Back Pain you will receive a call from a Blue Care Advisor one of our trained clinical professionals who can offer you information, answer your questions and help you manage your condition most effectively.If they leave a message, please CALL BACK, this is a completely confidential service offered at no cost to you. Your participation is voluntary, but Blue Care Connection will help you better manage your condition and stay healthier.

Tobacco Cessation and Weight Management Programs11Self-Paced ApproachOnline program and resources available Secure e-mail outreach to keep members on trackLifestyle Management SupportCounseling and coaching with licensed Wellness Coaches24/7 NurselineReferrals when appropriate

Blue365 DiscountsJenny CraigLife Time FitnessDavis VisionProctor& Gamble Dental Products

11Tobacco Cessation support is available to all A and M Care Plan participants and their covered dependents over the age of 18 who have been identified as a:smoker of cigarettes or user of other tobacco products

A Weight Management Program is available to all A and M Care Plan participants and their covered dependents over the age of 18 who have been identified by:members current condition and desire to change

A Self-Paced Approach includes:Online tools and resources E-mail outreach to keep members on trackBlue365 discounts to support member efforts:Discounts on meditation, yoga, acupuncture, Jenny Craig, Pilates, vitamins

Personalized Lifestyle Management Support consists of:Counseling and coaching with licensed Wellness CoachesA Motivational toolkit mailed to membersA 24/7 Nurseline, andReferrals when appropriateMaking wellness simpler, more affordable and more accessible for members12Weight Management Discounts at Jenny Craig on membership and foodVision Care and Eyewear Discounts on eyewear, contact lenses and laser vision correction surgeryComplementary Alternative Medicine Discounts on acupuncture, health clubs, chiropractic, naturopaths, spas, massage therapy, vitamins and supplements, and moreLife Time Fitness Enrollment fee will be waived for new members who join one of the Life Time Fitness clubs nationwide

Hearing Aids Discounts on hearing aids for members, parents and grandparents

Dental Products Discounts on Procter & Gamble oral care bundles.

Under the My Coverage tab

Register online atblue365deals.com/BCBSTX/Our Blue365 member discount program supports wellness initiatives by offering savings opportunities that make achieving and maintaining wellness simpler, more affordable and more accessible for more employees.

Davis Vision offers a discount through their Davis Vision network which consists of major national and regional retail locations, such as EyeMasters and Visionworks and Wal-Mart, as well as independent ophthalmologists and optometrists. Offers discounts on eyeglasses (frames and lenses), eye exams and accessories, laser vision correction services, examinations, Contact lenses via Lens 1 2 3

BCBS members may join any one of the 84 LifeTime Fitness clubs nationwide for a $0 enrollment fee

TruHearing offers a discount to any BCBS member, as well as their parents and grandparents who are not enrolled in a BCBS plan. There are discounts on Hearing test performed by a licensed hearing specialist at no additional charge, Quality digital hearing aids available at a reduced price with a 3-year warranty, 45-day money-back guarantee

BCBS members and covered dependents have access to discounts on a variety of complementary and alternative health care services and productsService Discounts Discounts of up to 30% off services such as yoga, Pilates, massage therapy, acupuncture, Tai Chi, nutritional counseling, fitness centersVitamins and Herbal Supplement Discounts Save up to 25% off vitamins and herbal supplementsHealthy Reading Discounts Discounts of 50 to 80% on health and wellness-related magazines Educational Website wholehealthmd.com

Jenny Craig offers discounts at over 650 Jenny Craig Centres or through Jenny Craig At Home.FREE 30-day Trial program* Try Jenny Craig for 30 days! Then you can upgrade using your BCBS discount to a Premium Program.25% off a Premium Program*Up to 10% off food

Procter & Gamble wants to help keep your smile healthy and bright, so you can now take advantage of discounts on oral care bundles that include products such as electric toothbrushes, toothpaste, whitening kits and more.

BCBS Social Media Presentation 2011Rev. 02-20111224/7 Nurseline

Around-the-Clock Advice and Information by Phone 1-800-581-036824/7 access to registered nurses for health conditions such as:High feversEarachesCuts and bruises1,200 audio health library topicsReferral of members with care needs to the appropriate programFollow-up calls for emergency care needsAvailable in English and Spanish

131313There is no out-of-pocket expense to members for use of this service24/7 Nurseline provides around the clock member advice for health conditions such as high fevers, earaches and cuts and bruises by phone. By performing a brief assessment during each call the Nurses may provide confidential referrals to members for various programs in our Utilization Management and Case Management departments.24-7 NurseLine also provides an Audio Health Library. This Library contains over 1200 pre-recorded health messages including:Kicking the smoking habitWays to get a good nights restManaging high blood pressureGetting a grip on stressAsthma and self managementHow to manage a sore throat

Save time with self-service support tools and health and wellness resources on a convenient and secure online siteCheck claims and claims history View, save or print Explanation of Benefits (EOBs)Sign up for electronic EOBs, and turn off paperView benefits and covered dependentsCheck coverage details Manage mobile and texting preferencesRequest new ID cards or print temporary ID cardsAccess health and wellness information and guidesGet details on wellness, discounts, 24/7 Nurseline and moreLog and perform protected transactions 24 hours a day, 7 days a week*14Blue Access for MEMBERSSM14Blue Access for Members can save time using self-service support tools, including the following and more:Check the status of a claim; view and print Explanation of Benefits (EOBs)Request new ID cards; print temporary ID cardsConfirm who is covered under the planCheck plan coverage detailsSecure access employees can log in to their accounts and perform protected transactions 24 Hours a day, 7 days a week*

My Claim Activity displays recent claims, or go to the Claims Center for all your claim detailsForm Finder easier to view and find specific forms for membersQuick Links for easy access to Health Assessment, Fitness Program, Member Discounts, or to get an ID cardMy Coverage includes benefit highlights, spending accounts, as well as deductibles and out-of-pocket and copay summaries for Medical, My Health tab links you to health and wellness content, articles, videos, and My Care ProfileAccess Provider Finder to locate doctors & hospitals15Blue Access Homepage15Blue Access for Members (BAM), your online resource for managing your health care coverage, now features more tools and resources to help you better understand and make the most of your health benefits.

BAM allows registered members to:

Research your options for care Under the Doctors & Hospitals section you can find information about the cost and quality of care to help you choose a doctor or hospital that best fits your needs. Find and organize claims The new Claims Center search tool and filtering options help you find the information you need more quickly.. Search for forms In the new Forms & Documents section, you can use our Form Finder to search for the form you need or choose from a list of commonly used forms available to you.Find help when you need it Youll find more than FAQs in our Help section. Visit Health Care School for articles and videos that can help you make the most out of your benefits. Learn how to avoid out-of-network costs, what you can do to prepare for a doctor visit and much more. Use Blue Access Mobile on your mobile device to have easy access to benefits and coverage information while on the go. Go to bcbstx.com and log in with your BAM user ID and password.

More robust, completely integrated A new way to experience wellnessHealth AssessmentSelf Directed CoursesTrackers and ToolsHealth and Wellness ContentFood and Exercise DiaryLife Points Reward Fitness ProgramDedicated Coach Page

Introducing

16Our new wellness is for EVERYONE Well onTarget is a collection of wellness offerings. Specifically, a Health Assessment, biometric screenings, Wellness coaching, personalized Well onTarget communications, and online challenges.

Our Well onTarget member wellness portal features many tools to help people become healthier. The highlights are:

Member DashboardThe innovative design of this page makes it simple for individuals to access their goal information, self-directed program information, status of program steps, food and exercise diary, and current health news. Health AssessmentOur health assessment is available through our member dashboard page. Your Personal Wellness Report that is generated from the health assessment can be accessed at any time through the portal.Self-Directed CoursesCourses are intended to provide key clinical and behavioral information that relates to the individuals wellness opportunities, the tools to understand why individuals are motivated to change and tips on sustaining a high level of motivation. Most critical to the behavior change process are the appropriate tools and resources that teach the individual how to change and how to maintain those healthy behaviors over time. Trackers and ToolsGoal Trackers give participants a way to track and supply information related to the goals they have chosen. Social NetworkingAbility to upload portal activity to Facebook or Twitter. Text Messaging Members can set up mobile reminders to check their blood pressure or get 8 hours of sleep at night. Food and Exercise DiaryThe diary allows participants to log food choices and physical activity and match it to their overall calorie budget. This tool is a great way for participants to gain a realistic view of their current lifestyle choices.Life Points Members will earn points for completing Life Points eligible activities and can redeem them for merchandise as well as supplement point balances with a personal credit card. Dedicated Coach Page The Coachs Bio and Blog is available on the portal, so that the participant can learn more about his or her Dedicated Health Coach. The ability to Rate My Coach gives participants the opportunity to give feedback on their experiences with their coach and the health and wellness program.Fitness Program with just $25 down and $25 a month this gives the member unlimited access to all gyms in the network. Members can earn Life Points for enrollment and utilization .

Health AssessmentPowerful Health and Wellness Tool17Complete all topics under the HA and receive a $50.00 deductible credit for members and dependents ages 18 and overUser-friendly health assessment toolPersonal Health Assessment designed to be completed in 10 to 15 minutes Choose your assessment topic, such as health and wellbeing or fitness and physical activityAll topics must be completed to receive creditKnow Your RisksManage Your HealthExamines the members overall health and wellbeing and provides a personalized report showing areas where you can improve

www.bcbstx.com1717The Health Assessment is a powerful health and wellness tool that is easy to use This assessment can be completed in as little as 10 to 15 minutes. Members can choose their assessment topic of overall health and well-being and additional assessments focused specifically on Sleep, Stress Management, Nutrition, Fitness and Physical Activity, Back and Joint Health. Once the assessment is completed a report is generated which provides the member with a summary of health risks and areas where they could improve.This report will also include recommended next steps and suggestions to help the member make positive changes to their lifestyle.

When members and their dependents ages 18 and over complete an HA, they get a $50.00 deductible credit.

Blue Access MobileSM OverviewCurrent Mobile OfferingsMobile Web (public)Blue Access for MembersSM (secure)Text Messaging (static and dynamic)Provider Finder App (iPhone and Android)

#18For members, BCBSTX offers an innovative mobile solution that allows members to timely , conveniently and securely access ID card, claims and coverage information through their mobile phone.

Current Mobile offerings include:

Mobile Web Blue Access for MembersText MessagingProvider Finder App

Go to BCBSTX.com and log on to Blue Access for members to obtain additional information about this new technology.BCBSTX wants to help you maximize your benefits and plan for your health careNow you can speak to a BCBSTX Benefits Value Advisor who helps you find quality providers for health care services such as:CAT, CT scans or MRIs Hip or joint replacementColonoscopy or endoscopy procedures Back, knee, shoulder, spinal or bariatric surgeryBenefits Value Advisors can also help you plan for your health care:Helping you understand your benefitsProviding a cost estimate for health servicesScheduling a doctor or procedure appointments To reach a Benefits Value Advisor, call your customer service number on the back of your ID card 1-866-295-121219Benefits Value Advisor1919BCBSTX is working to help you maximize your benefits and plan for your health care. Now you can speak to a Benefits Value Advisor who can help you get benefits information and find quality in-network providers for a number of health care services such as: CAT Scans, CT scans or MRIs, hip or joint replacement, colonoscopy or endoscopy procedures, and back, knee, shoulder, spinal or bariatric surgery.

Benefits Value Advisors can also help you plan for your health care by:Helping you better understand your benefitsProviding a cost estimate for health care services or proceduresScheduling a doctors appointment or a procedureHelping you get general health information about your conditionHelping you with precertificationTelling you about online educational tools.

To reach a Benefits Value Advisor, call the customer service number on the back of your BCBSTX ID card at 1-866-295-1212.

The NEW Integrated Provider FinderCombines real member cost, quality, patient experience, and advanced demographics information in one easy-to-use site.BlueCard PPO cost & quality data integrates with real-time benefits information to deliver an accurate picture of member shareRetail experience with responsive, easy-to-navigate web design with multiple access points Available to members and non-members*Online provider search engine and care decision support toolbcbstx.com2020The NEW Integrated Provider Finder, is our Internet-based provider directory and heath care decision support tool, available to members and non-members at www.bcbstx.com. This all-in-one tool combines search for treatment costs, clinical quality, patient experience and physician demographics to empower you with better information when you are looking for a provider on-line.

This new tool helps you estimate the cost of a providers procedures, treatment and tests and gauge your out-of-pocket expenses.

Lets look at an example of a procedure such as an MRI for a leg. This procedure cost ranges from $450 - $2000 depending on the facility you use. The quality is the same but the cost has a large variance and the choice is yours.

It's easy to get started with the Integrated Provider Finder by registering for Blue Access for MembersSM (BAM): 1. Go to bcbstx.com. 2. Click the Log In tab, and then click the Register Now link. 3. Use the information on your BCBSTX ID card to complete the registration process. 4. Once you are registered, log in to BAM. The Integrated Provider Finder tool is located under the Doctors & Hospitals tab. 20 What if I Have Questions21

Toll-freeCustomer Service 866-295-1212Personalized Service 8 am 8 pmOur Philosophy Take the Member Out of the MiddleCall your dedicated customer service team for:Benefit informationNetwork provider informationMembership and eligibility Inquiries (telephone and e-mail)ID card requestsClaims inquiriesHelp with online tools2121To learn more about the A&M Care Plan, please contact Blue Cross Blue Shield of Texas Customer Service Unit at 866-295-1212. This unit has been set up specifically for the members of Texas A&M University System.Customer Service Reps are available from 8:00 am to 8:00 pm to assist with:Benefit InformationAnswer QuestionsIdentify Network ProvidersNew ID CardsClaim InquiriesHelp with online tools