ANNUAL

REPORTApril 2017-March 2018

Better Business Bureau Serving Northern Colorado and WyomingBBB Institute for Marketplace Trust Serving Northern Colorado and Wyoming

MISSION: OUR

BBB’s mission is to be the leader in advancing marketplace trust. BBB helps people find and recommend businesses, brands, and charities they can trust. The BBB Institute for Marketplace Trust provides educational programs, events, and outreach to build a community of trust.

Set standards for marketplace trust

Encourage and support best practices by engaging with and educating consumers and businesses

Celebrate marketplace role models

Call out and address substandard marketplace behavior

Create a community of trustworthy businesses and charities

TOGETHER WE:

FOR MARKETPLACE TRUSTBBB SETS THE STANDARDS

BBB Accredited Businesses in Northern Colorado and Wyoming commit to BBB’s Standards for Trust

Build Trust

Advertise Honestly

Tell the Truth

Be Transparent

Honor Promises

Be Responsive

Safeguard Privacy

Embody Integrity

Local nonprofits have met BBB’s 20 Standards for Charity Accountability which are a baseline set of best practices and review four key areas of interest to donors:

Financial Management

Fundraising and Information Materials

Governance and Oversight

Measuring Effectiveness

3,953

55

MARKETPLACE TRUST We provide educational programs, events and outreach to build a community of trust. The BBB Institute for Marketplace Trust is a 501(c)(3) nonprofit.

BBB INSTITUTE FOR

Most Inquiries Most Customer Reviews Most Complaints

Rank Business Category # of Inquiries

1 Roofing Contractors 29,191

2 General Contractors 20,699

3 Plumbers 18,502

4 Online Retailers 17,057

5 Online Education 14,883

6 Landscape Contractors

12,977

7 Construction Services

12,461

8 Car Dealers 12,097

9 Painting Contractors 11,944

10 Home Builders 11,025

TOP 10 INDUSTRIES

Rank Business Category # of Inquiries

1 Online Education 213

2 Plumbers 192

3 Roofing Contractors 192

4 Online Retailer 163

5 Marketing Programs 114

6 Residential Air Conditioning Contractors

113

7 Painting Contractors 74

8 Heating & Air Conditioning

73

9 Moving Companies 61

10 Construction Services

61

Rank Business Category # of Inquiries

1 Online Retailers 250

2 Online Payment 127

3 Car Dealers 124

4 Cell Phone Equipment

74

5 Hotels 62

6 Property Management

52

7 Collection Agencies 41

8 Plumbers 37

9 Roofing Contractors 36

10 Restaurants 35

BBB HELPS PEOPLE FIND BUSINESSES AND CHARITIES THEY CAN TRUST

INCOME: $158,851

EXPENSES: $159,708

Program Expenses: $105,768

General and Administrative Expenses: $53,940

NET ASSETS: $285,152

INSTANCES OF SERVICES

757,000

BBB BUSINESS PROFILEINQUIRIES

622,000

COMPLAINTS VIEWED

94,000

READ CUSTOMER REVIEWS

91,000

CONSUMER TIPVIEWS

17,000

CHARITY REPORT INQUIRIES

2,469

MARKETPLACE ROLE MODELSBBB CELEBRATES

BBB TORCH AWARDS FOR ETHICS

Provided out-of-the-classroom ethics learning experiences to college students at Colorado State University, University of Northern Colorado and the University of Wyoming and honored three businesses and our first nonprofit with the BBB Torch Award for Ethics.

SMALL BUSINESS CATEGORY: Community Auto, Fort Collins, CO

MEDIUM BUSINESS CATEGORY: M&E Painting, Loveland, CO

LARGE BUSINESS CATEGORY: Flood & Peterson, Greeley, CO

NONPROFIT CATEGORY: Weld Food Bank, Greeley, CO

BEST IN SAFETY AWARDHonored 5 businesses with the Best in Safety Award

Better Electric Inc., Sterling, CO

Colorado Iron & Metal, Fort Collins, CO

DH Wholesale Signs LLC, Fort Collins, CO

Metal Distributors LLC, Fort Collins, CO

Reigles Mechanical, Grand Junction, CO

Warkentin Electric, Greeley, CO

CONSUMERS AND BUSINESSESBBB EDUCATES

SIGNED FORMAL AGREEMENTSWITH COLORADO AND WYOMING SMALL BUSINESS DEVELOPMENT CENTERS

This partnership was formed to cross-promote services and events for the small businesses in our community with the goal to assist them and help them thrive.

THOUGHT LEADERSHIP EVENT

We collaborated with the Daniels Fund Ethics Initiatives at Colorado State University, University of Northern Colorado and the University of Wyoming to host a fall thought leadership event on trust and ethics. 135 businesses, students and university faculty were in attendance.

SAFETY SEMINARS

Trained 219 Businesses on Workplace Safety through Safety Seminars Sponsored by Pinnacol Assurance

MILITARY AND VETERANS INITIATIVE

Partnered with the Airman and Family Readiness Center and Blue Federal Credit Union to provide scam prevention and smart buying education information at F.E. Warren Air Force Base in Cheyenne. Reached 987 airman.

STEPS TO GROW YOUR BUSINESS SEMINAR

More than 75 small businesses attended the seminar to hear from experts on topics like:

Employer/Employee Fraud Protection

Small Business Loans

Importance of Customer Reviews

Recruiting in the Workforce

BBB BOARD OF DIRECTORSChair - Connie Dohn, Vice President, Dohn Construction Inc.Past Chair, Rich Pearson, Colorado Market President, Western States BankTreasurer, Cindy Alexander, Business Director, Pinnacol AssuranceEvan Hyatt, Executive Director of Operations for Northern Colorado, Kaiser PermanenteStephen M. Laine, Owner, MKO FinancialLaurie Macomber, Owner, Blue Skies Marketing LLCRayno Seaser, Founder, The Egg & I RestaurantsJeannine Truswell, President/CEO, United Way of Weld CountyBeth Walker, Dean, Colorado State University College of Business

Ex-Officio Members:Pamela K. King, President/CEO, Better Business BureauSeth Baker, Co-owner Restaurant 415Ty Notestine, Owner/Partner, Thomas & Tyler LLCZachary Wilson, President, The Wilson Law Firm PC

Chair - Ty Notestine, Owner/Partner, Thomas & Tyler LLCAdam Crowe, Business Services Manager, Larimer County Workforce CenterBonnie Dean, President, Bonnie Dean AssociatesElla Fahrlander, Vice President of Community Engagement, Northern Colorado Community FoundationJames Francis, Director, Colorado State University Center for Professional Development and Business ResearchRandi Fuller, Operations Manager, ComcastLJ Houska, Vice President, Houska AutomotiveLisa Hudson, Director, East Colorado SBDCKent Noble, Bill Daniels Chair of Business Ethics, University of WyomingWes Sargent, Senior Vice President, Guaranty Bank and Trust CompanyMichael Shirazi, Senior Vice President, Guaranty Bank and Trust CompanyZachary Wilson, President, The Wilson Law Firm PC

BBB INSTITUTE FOR MARKETPLACE TRUST BOARD OF ADVISORS

BBB BOARD OF ADVISOR MEMBERS

EAGLE COUNTYMustafa Aydin, President, American Plumbing Heating Solar Inc.George Brodin, President, Leadfoot Linda’sAnita Denboske, Owner, Active CommunicationsMatt Ivy, General Manager, Vail Racquet Club Townhomes & CondominiumsJeffrey Kovacik, Owner, Eagle Valley Construction & Cabinet LLCTed Leach, Managing Partner, Vail Valley Custom BuildersRaj Manickam, CEO, SteamMaster Restoration and Cleaning LLCGreg Osteen, Executive Director, Vail Valley Cares Inc. Lynda Sampson, Director of External Relations, The Steadman Clinic

GARFIELD/PITKIN COUNTYBryan Avery, Co-Owner, Glenwood Insurance AgencyClinton Bartels, President, Acme Alarm Company Inc.Mike Cassetty, COO, TruPar.comBeth Hoff Blackmer, President, Aspen Rent-All Inc.Ham DuBois, President, Innermountain Distributing CompanyMark Fergen, President, Mountain Air Mechanical Inc.Dean Filiss, President, Divide Creek Builders Inc.Donald Gerbaz, Vice President, Berthod MotorsLynn Kirchner, Owner/Managing Broker, Amore RealtyRoger Moyer, Owner, Aspen Painting Inc.

LOGAN COUNTYDale Bedsaul, Owner, Dale’s JewelryRick Cullip, Owner, Hilltop Garage Inc. Jim Gerk, Owner, Smart Parts Auto Glass Warehouse LLCTravis McConnell, Manager, PFS Insurance Group LLCAndy Pickens, Owner, Schmale RealtyJeff Rosas, Vice President, H-R Tire Co. Inc. Diane Roth, Office Manager, South Platte FlooringRenee Selvidge, Owner, Area Wide RealtyTimothy Sonnenberg, Owner, Sonnenberg Agency LLCDoug Stumpf, Owner, Kellogg-Ewing Leavitt Insurance AgencyJulie Tonsing, Publisher, The Fort Morgan Times

NORTHERN COLORADO

Colorado

BBB BOARD OF ADVISOR MEMBERS

MORGAN COUNTYMike Bates, Partner, Michael Bates & Associates LLPSteve Glammeyer, Public Works Director, City of Fort MorganGayle Green, President, Western Cleanup Corp.Paula Keefe, Owner, Keefe Construction ServicesKari Linker, Executive Director, Morgan County Economic Development Corp.Joe Marx, President, Health Insurance Advisors of Colorado Inc.Robin Northrup, Executive Director, Fort Morgan Area Chamber of CommerceAndrew Ohlson, Sales Executive, The Fort Morgan TimesBob Phillips, President, Ingmire-Phillips InsuranceKaren Smith, BSA Officer, Fort Morgan State BankTracy Schneider, Controller, Morgan Community CollegeShane Westhoff, Vice President, Morgan Sand & Gravel Inc.

ROUTT/MOFFAT COUNTIESLynne Barton Bier, President, Home on the Range InteriorsDarrell Camiletti, President, Mountain West Insurance & Financial Services LLCKara Stoller, CEO, Marketing Director, Steamboat Springs Chamber Resort AssociationScott Cook, Vice President, Cook Chevrolet-Jeep-SubaruSarah Fox, Vice President, Fox Construction Inc. Medora Fralick, Owner, The Commercial Property Group LLCChris Haight, President, Kitchen Perfection Inc. Todd Hayes, Vice President, Steamboat Select Insurance GroupAndrea Mahaffey, Owner, Blue Ibex Travel Inc.Samantha Rabesa, Treasurer, Rivertree Custom Builders Inc. Bill Rangitsch, Architect, Steamboat Architectural Associates PCKate Shively, Secretary/Treasurer, Shively ConstructionGregory Smith, President, Fireside CateringBill Stein, President, Affordable Flooring WarehousePJ Wharton, President/CEO, Yampa Valley Bank

SUMMIT COUNTYKevin Boylan, President, A Kinder CarpetTodd Caldwell, President, All Flooring Design Inc. Marilyn Hogan, Executive Officer, Summit County Builders AssociationKevin Kahle, Member, Rebel SportsJudi LaPoint, Business Development Manager, Summit Chamber of CommerceLinda Miller, President, Aspen Grove Kitchen & Bath Inc.

Wyoming

ALBANY COUNTYMichele Bolkovatz, Community Outreach Manager, Blue Federal Credit UnionJosie Molloy, Vice President of Membership, The Laramie Chamber Business AllianceMarcia Dent, President, ACPE Federal Credit UnionChristina Greenamyre, Owner/Broker, Essential Benefits Corp. Troy Helen, Manager, A-1 Professional Windshield Repair & HeatingSalli Johnson, Owner, The Butcher Block LLCDebbie Rieger, Owner/Partner, VDR Foreign Auto RepairKaren Saunders, President, The Mortgage Source Inc.Ed Spal, CEO, Centennial WoodsJohnny Vasquez, Partner, J. Vasquez Construction LLC

NATRONA COUNTYMichelle Bisiar, Owner, Bisiar Properties PCJames Bradley, Owner, House to Home InnovationsDawn Clair, Secretary, Modern ElectricKen Farley, President, Farley’s Imports Car CareRich Hepner, Owner, Hepner Allstate Agency Inc. Bruce Kopperud, President, Communication Electronics Inc. Kendall Kroeker, General Manager, Casper Mountain MotorsportsTom Lavin, President, Lavin Tile & StoneBryn McKenzie, Property Manager, Foxhill Apartments Inc.Jeremiah Purcell, Owner, Printer ProsLinda Purcell, Owner, Printer ProsLinda Sanders, Co-Owner, Sanders Concrete and ConstructionRobert Shade, Owner, Atlantic Electric Inc. Michelle Sorensen, President/Owner, Arrowhead Heating & Air ConditioningJim Stengel, Owner, The Stengel AgencyCheryl Vanatta, Owner, Beltone Hearing Aid Center

WYOMING

BBB INSTITUTE FOR MARKETPLACE TRUST THANKS OUR GENEROUS SUPPORTERS

BBB INSTITUTE FOR MARKETPLACE TRUST LEADERSHIP SPONSORS

BBB TORCH AWARD FOR ETHICS SPONSORS

PRESENTING PLATINUM

GOLD SILVER

Blue Federal Credit UnionBrock and Company CPA’s

Dohn ConstructionEmployers CouncilFlood and Peterson

FMS BankGallegos Sanitation

Markley Motors

Poudre Valley REAProfessional Finance Company

UNIVERSITY SPONSORSMEDIA SPONSORS IN-KIND SPONSORS

Colorado State University College of BusinessUniversity of Northern Colorado

Monfort College of BusinessUniversity of Wyoming College of Business

342 BBB Accredited Businesses and Individual Contributors

Better Business Bureau Serving Northern Colorado and Wyoming BBB Institute for Marketplace Trust8020 South County Road 5, Suite 100Fort Collins, CO 80537970-484-1348 • info@wynco.bbb.org