Career and Work Coping w/ Stress in the Work Environment

Career and Work Coping w/ Stress in the Work EnvironmentLysia M. Coates

Gwendolyn Keita and Joseph Hurrell

HAPPYHAPPYHAPPYPICTURE PERFECT

UNHAPPYSTRESSEDFRUSTRATED

RUDE & UNPLEASANT CUSTOMERS

SurpressionIs when you intentionally and consciously force unwanted information out of your awarenessVery common defense coping mechansism

Workers Employed in Service Industries

Bringing extra pillows to the room upon requestBringing rollaways/ cribs to the room upon requestFixing any maintence problemsWake-up callsTourist questionsDirectionsAnswering phone callsTaking descriptive messagesChecking in/out guests

JOB DESCRIPTION/DEMANDS

Learned HelplessnessIs a passive behavior produced by exposure to unavoidable aversive events

7AM 3PM duties

Helping with breakfastChecking out procedureFront desk cleaning dutiesProcessing departures

ResultsLess stressedPleasant quiet work experienceAble to complete homework during down timeFree timeFamily obligations