Career and Work Coping w/ Stress in the Work Environment
Career and Work Coping w/ Stress in the Work EnvironmentLysia M. Coates
Gwendolyn Keita and Joseph Hurrell
HAPPYHAPPYHAPPYPICTURE PERFECT
UNHAPPYSTRESSEDFRUSTRATED
RUDE & UNPLEASANT CUSTOMERS
SurpressionIs when you intentionally and consciously force unwanted information out of your awarenessVery common defense coping mechansism
Workers Employed in Service Industries
Bringing extra pillows to the room upon requestBringing rollaways/ cribs to the room upon requestFixing any maintence problemsWake-up callsTourist questionsDirectionsAnswering phone callsTaking descriptive messagesChecking in/out guests
JOB DESCRIPTION/DEMANDS
Learned HelplessnessIs a passive behavior produced by exposure to unavoidable aversive events
7AM 3PM duties
Helping with breakfastChecking out procedureFront desk cleaning dutiesProcessing departures
ResultsLess stressedPleasant quiet work experienceAble to complete homework during down timeFree timeFamily obligations