Apprenticeships - TIR Course Guides

TIR Course Guides

Apprenticeships

2 apprenticeships

Apprenticeships are an excellent way to grow your own talent and develop a skilled and motivated workforce.

Grow your own talent

As businesses face an increasingly competitive market place, ensuring your workforce is properly trained is vital.Research by the National Apprenticeship Service shows the majority of employers who take on apprentices report increases in productivity, lower costs and higher profits.

Other benefits include improved products or services, new ideas being introduced to the organisation, better morale among staff and lower staff turnover.

Apprenticeships can be completed by existing staff, who want to develop their careers, or by someone who has joined the company in an Apprenticeship role. There are also grants available to help companies meet the cost of taking on apprentices.

Working with a training provider who understands the needs of the learner and your company is crucial to the success of each Apprenticeship.

As an approved training organisation, we can help you with every step of the Apprenticeships programme.

3TIR Course Guides

www.tirtraining.co.uk

01482 213 113 [email protected]

@TIRlogistics

TIR Training

Working with TIR Training

TIR has an excellent track record of delivering high-quality training and service to all its customers. We work closely with a range of businesses, particularly but not exclusively, in the logistics sector.

Our experienced team will help ensure your Apprentices journey runs smoothly.

ConsultationOur Apprenticeships team will meet with you to discuss your requirements and explain the Apprenticeship programme.

AdviceWe will advise on the best Apprenticeships for your business and ensure the training is appropriate for the individual’s job role and your business needs.

Apprentice searchOur team will help you advertise your vacancy online using the National Apprenticeship Service website, job search websites, social media and local job centres. We can also help you shortlist candidates. We can also help by providing access to suitable candidates from our Employability Skills Course.

TrainingOur experienced training officers will carry out assessments and develop an Individual Learner Plan for each apprentice.

Once you have hired your apprentice, together we will deliver the subject knowledge training and support required to complete the framework.

The training programme is designed to your specific requirements and learning is flexible to fit around your organisation. Most training takes place in the workplace to minimise disruption to your business.

Your apprentice will be allocated their own dedicated training officer to support them throughout their training and help them achieve their qualification.

FundingYour company may be eligible for a grant to help meet the costs of taking on up to five apprentices. Where applicable, we can advise on how to apply for the Apprenticeship Grant for Employers.

SupportTIR will provide you with a dedicated training officer to support you and your apprentices throughout the duration of the Apprenticeship programme.

4 apprenticeships

Just a few of our clients:

Kimberly Distribution, Defence School of Transport, The Range, Cobus Communication Group, Heron Foods, Howdens

Apprenticeships q&a:

A quick guide for employers If your business is thinking of taking on an apprentice, you will almost certainly have questions about what is involved.To help, we have compiled a list of frequently asked questions. This new, updated guide includes recent changes to the grants and the minimum wage rates for apprentices. It also outlines the benefits of Apprenticeships and explains how they work.

Ask your TIR representative for a copy or download one from our website.

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Facts about apprenticeships

96% of employers who take on an apprentice say it benefits their business.

81% of consumers would rather use a company which hires apprentices.

72% of businesses report improved productivity as a result of employing an apprentice.

92% of employers taking on apprentices noticed a more motivated workforce. Source: The National Apprenticeships Service

TIR Course Guides

Courses

Within each pathway there are mandatory units plus a wide choice of optional units relevant to your business needs. This offers the learner more freedom, choice and flexibility and tailored training solutions for your business development.

6 apprenticeships

We currently offer the following Apprenticeships:

• Business & Administration Level 2 Diploma• Business & Administration Level 3 Diploma• Customer Service Level 2 Diploma• Customer Service Level 3 Diploma• Driving Goods Vehicles Level 2 Certificate• Driving Goods Vehicles Level 3 Diploma• Logistics Operations Level 3 Certificate• Traffic Office Level 2 Certificate• Traffic Office Level 3 Certificate • Transporting Freight By Road Level 3 Certificate• Warehousing & Storage Level 2 Diploma• Warehousing & Storage Level 3 Certificate

Note: The qualification type (certificate/diploma) indicates its size, while the level indicates its difficulty.

OverviewThis Apprenticeship is suitable for people employed in an administrative role, for example administrative assistants or team administrators, who need to develop or consolidate their skills.

They develop the knowledge, understanding and skills essential for working in a business and administration environment, such as communication skills, working with others and managing and improving own performance. A strong foundation in business administration will provide transferable skills that can be used and developed in any role as the employee’s career progresses.

Course contentTo achieve this qualification, learners must complete 6 mandatory units and a selection of optional units. Below is an example of the mandatory and optional groups.

Mandatory units:

• Communication in a Business Environment• Understand Employer Organisations • Principles of Providing Administrative

Services• Principles of Business Document Production

and Information Management • Manage Personal Performance

and Development• Develop Working Relationships with

Colleagues

Optional units include:

• Administer the Recruitment and Selection Process

• Handle Mail• Manage Diary Systems• Administer Finance• Meet and Welcome Visitors in a Business

Environment• Use a Telephone and Voicemail System• Develop a Presentation• Contribute to the Development and

Implementation of an Information System

QualificationAll apprentices will complete a Level 2 Diploma in Business & Administration and follow a Functional Skills programme of maths, English and ICT.

DeliveryThe delivery of this qualification is predominately in the work place and is conducted whilst the learner carries out their daily activities. The learner may need time for self-study and to attend training at TIR.

To achieve the frameworkProgress will be continually assessed through a series of written and practical activities. There will be an element of external testing.

Business & Administration Level 2 DiplomaBusiness & AdministrationLevel 2 Diploma

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ADR

8 apprenticeships

OverviewThis Apprenticeship is suitable for more experienced administrative staff, for example team administrators, departmental administrators or personal assistants. They may have some responsibility for supervising staff and administrative functions such as setting up and monitoring administrative systems, delivering customer service, or running projects.


Mandatory units:

• Communicate in a Business Environment• Manage Personal and Professional

Development• Principles of Business Communication

and Information• Principles of Administration• Principles of Business


• Contribute to the Improvement of Business Performance

• Negotiate in a Business Environment• Deliver a Presentation• Monitor Information Systems• Manage an Office Facility• Produce Minutes of Meetings• Provide Administrative Support for Meetings

QualificationAll apprentices will complete a Level 3 Diploma in Business& Administration and follow a Functional Skills programme of maths, English and ICT.

DeliveryThe delivery of this qualification will predominately take place in the work place and is conducted whilst the learner carries out their daily activities. The learner may need time for self-study and to attend training at TIR.


Business & Administration Level 2 DiplomaBusiness & AdministrationLevel 3 Diploma

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OverviewThis Apprenticeship is for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff.


Mandatory units:

• Deliver Customer Service• Understand Customers• Principles of Customer Service• Understand Employer Organisations• Manage Personal Performance

and Development


• Communicate Verbally with Customers• Deal with Incoming Telephone Calls

to Customers• Promote Additional Products and/or

Services to Customers• Process Information About Customers• Health and Safety Procedures in the

Workplace• Employee Rights and Responsibilities

QualificationAll apprentices will complete a Level 2 Diploma in Customer Service and follow a Functional Skills programme of maths and English.



Business & Administration Level 2 DiplomaCustomer ServiceLevel 2 Diploma

10 apprenticeships

ADR

OverviewThis Apprenticeship is suitable for more senior staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff.


Mandatory units:

• Organise and Deliver Customer Service• Understand the Customer Service

Environment• Resolve Customers’ Problems• Principles of Business• Understand Customers and Customer

Retention• Manage Personal and Professional

Development


• Develop Resources to Support Consistency of Customer Service Delivery

• Use Service Partnerships to Deliver Customer Service

• Resolve Customers’ Complaints • Communicate Verbally with Customers• Use Social Media to Deliver Customer

Service• Manage Individuals’ Performance• Provide Reception Services• Processing Sales Orders

QualificationAll apprentices will complete a Level 3 Diploma in Customer Service and follow a Functional Skills programme of maths and English.



Business & Administration Level 2 DiplomaCustomer ServiceLevel 3 Diploma

Driving Goods VehiclesLevel 2 Certificate

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OverviewThis apprenticeship covers motor cycle/pedal cycle, van, rigid vehicle and articulated or drawbar vehicle types.

It requires learners to demonstrate competence in not just driving correctly but also, preparing a vehicle and loading and unloading. It also includes wider competencies such as contributing to customer service, dealing with payment transactions and planning routes and timings in logistics operations.

Course contentTo achieve this qualification, learners must firstly identify their relevant pathway then complete 5 mandatory units and a selection of optional units. Below is an example of the mandatory and optional groups.

To achieve this qualification, learners must choose a vehicle specific pathway from the following:

• Pathway 1: Motor cycle/pedal cycle• Pathway 2: Van• Pathway 3: Rigid vehicle• Pathway 4: Articulated or drawbar vehicle

Within each pathway, learners must complete all units from the mandatory groups; one unit from each of the optional group. Below is an example of the mandatory and optional groups.

Mandatory units:

• Prepare the Vehicle for Driving• Protect the Vehicle and Load• Operate and Monitor Systems• Manoeuvre the Vehicles in Restricted

Spaces• Obtain Information on the Collection and/or

the Delivery of Loads


• Drive the Vehicle on Public or Private Roads• Ensure the Vehicle is Loaded Correctly• Ensure the Vehicle is Unloaded Correctly• Plan the Route and Timings for the

Collection and Delivery of Goods

QualificationAll apprentices will complete a Level 2 Certificate in Driving Goods Vehicles and follow a Functional Skills programme of maths and English.


To achieve the frameworkYour progress will be continually assessed through a series of written and practical activities. There will be an element of external testing.

12 apprenticeships

ADR

OverviewThis Apprenticeship is suitable for those in a senior driver role, ie an experienced driver who has additional responsibilities in the business but who still carries out their primary role within the organisation.

It requires learners to demonstrate competence in not just driving correctly but also preparing a vehicle and loading and unloading. It also includes wider competencies such as provide leadership for your team, take responsibility for health and safety, inducting new colleagues into logistic operations, optimising the use of logistics resources and improving performance in logistics operations.

Course contentTo achieve this qualification, learners must firstly identify their relevant pathway then complete 3 mandatory units and a selection of optional units. Below is an example of the mandatory and optional groups


• Pathway 1: Articulated or drawbar vehicle• Pathway 2: Rigid vehicle• Pathway 3: Van

Within each pathway, learners must complete all units from the mandatory group and one unit from each of the optional groups. Below is an example of the mandatory and optional groups.

Mandatory units:

• Contribute to the Provision of Customer Service in Logistics Operations

• Provide Leadership for Your Team in Logistics Operations

• Take Responsibility for Health, Safety and Security in Your Team


• Drive the Vehicle on Public or Private Roads• Prepare the Vehicle for Driving• Ensure the Vehicle is Loaded Correctly• Ensure the Vehicle is Unloaded Correctly• Allocate and Check Work in Your Team

in Logistics Operations• Help Team Members Address Problems

Affecting their Performance in Logistics Operations

• Routing and Scheduling of Loads• Arrange the Transportation of Goods

QualificationAll apprentices will complete a Level 3 Diploma in Driving Goods Vehicles and follow a Functional Skills programme of maths and English.


To achieve the frameworkYour progress will be continually assessed through a series of written and practical activities. There will be an element of external testing.

Business & Administration Level 2 DiplomaDriving Goods VehiclesLevel 3 Diploma

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OverviewThis Apprenticeship is suitable for people who are in administrative roles and supervisory roles within the logistics sector.

It has been designed to support those involved with distributive operations such as dealing with the handling and storing of goods within a commercial, industrial or remover’s warehouse, or freight facility, movement of goods, customer service and stock control.

Course contentTo achieve this qualification, learners must complete 5 mandatory units and a selection of optional units. Below is an example of the mandatory and optional groups

Mandatory group:

• Health, Safety and Security at Work • Optimise the Use of Logistics Resources• Make an Effective Contribution to a Business

in the Logistics Sector

Optional group:

• Improve Performance in Logistics Operations

• Provide Leadership for Your Team in Logistics

• Maintain the Safety and Security of Hazardous Goods and Materials in Logistics Operations

• Supervise the Receipt, Storage and Dispatch of Goods

• Arrange the Transportation of Goods using Multiple Transport Modes

• Schedule Logistics Operations to Meet Customers’ Requirements


• Respond to Problems in Logistics Operations

QualificationAll apprentices will complete a Level 3 Certificate in Logistic Operations and follow a Functional Skills programme of maths, English and ICT.



Business & Administration Level 2 DiplomaLogistics OperationsLevel 3 Certificate

Traffic OfficeLevel 2 Certificate

14 apprenticeships

OverviewThis Apprenticeship is suitable for those individuals who are involved in planning and organising the land transport and movement of goods. They give the opportunity to demonstrate competence and understanding against a standard set by the needs of the industry.

Course contentTo achieve this qualification, learners must complete 9 mandatory units. Below is an example of the mandatory units.

Mandatory units:

• Health, Safety and Security at Work • Make an Effective Contribution to a Business

in the Logistics Sector• Contribute to the Provision of Customer

Service in Logistics Operations• Identify Suitable Collection or Delivery

Points• Identify Suitable Collection or Delivery Points • Release Vehicles for Daily Tasks

• Monitor Vehicle Movements• Routing and Scheduling of Loads • Develop Productive Working Relationships

with Colleagues in Logistics Operations

QualificationAll apprentices will complete a Level 2 Certificate Traffic Office and follow a Functional Skills programme of maths, English and ICT.



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OverviewThis Apprenticeship is suitable for those involved in planning and organising the land transport and movement of goods. They give the opportunity to demonstrate competence and understanding against a standard set by the needs of the industry.


Mandatory units:

• Health, Safety and Security at Work • Routing and Scheduling of Loads • Develop Productive Working Relationships

with Colleagues in Logistics Operations• Manage the Traffic Office



• Monitor Vehicle Movements• Post-Journey Reports and Checks• Produce Costing’s for Freight Transport• International Road Transport Operations

QualificationAll apprentices will complete a Level 3 Certificate Traffic Office and follow a Functional Skills programme of maths, English and ICT.

DeliveryThe delivery of this qualification will predominately take place in the work place and conducted whilst the learner carries out their daily activities. The learner may need time for self-study and to attend training at TIR.


Traffic OfficeLevel 3 Certificate

16 apprenticeships

ADR

OverviewThis Apprenticeship is suitable for drivers who often work on their own making deliveries to warehouses, distribution outlets, shops or private homes. Drivers may be away from their base, sometimes overnight. They will have responsibility for their own vehicle and load and will keep accurate records of deliveries and returns.

Course contentTo achieve this qualification, learners must firstly identify their relevant pathway then complete 6 mandatory units and a selection of optional units. Below is an example of the mandatory and optional groups


• Pathway 1: Articulated or drawbar vehicle• Pathway 2: Rigid vehicle• Pathway 3: Van

Within each pathway, learners must complete all units from the mandatory group; one unit from each of the optional groups. Below is an example of the mandatory and optional groups.

Mandatory group:

• Manage Your Own Professional Development in Logistics Operations

• Minimise the Environmental Impact of Logistics Operations

• Develop Productive Working Relationships with Colleagues in Logistics Operations

• Respond to Problems in Logistics Operations

• Drive the Vehicle on Public Roads in a Safe and Fuel Efficient Manner

• Couple and Uncouple the Articulated or Draw Bar Vehicle (articulated pathway only)

Optional groups:

• Prepare the Vehicle for Driving• Ensure the Vehicle is Loaded Correctly• Ensure the Vehicle is Unloaded Correctly• Plan the Route and Timings for the

Collection and Delivery of Goods• Improve Performance in Logistics

Operations

QualificationAll apprentices will complete a Level 3 Certificate in Transporting Freight by Road and follow a Functional Skills programme of maths and English.



Business & Administration Level 2 DiplomaTransporting Freight by RoadLevel 3 Certificate

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OverviewThis Apprenticeship covers how to contribute to effective working relationships whilst maintaining health, safety and security within the workplace. It also includes the picking and packing of goods and the maintenance of stock levels in the warehouse.

Course content

To achieve this qualification, learners must complete 2 mandatory units and a selection of optional units. Below is an example of the mandatory and optional groups.

Mandatory group:

• Health, Safety and Security at Work • Develop Effective Working Relationships

with Colleagues in Logistics Operations

Optional group:

• Pick Goods in Logistics Operations• Wrap and Pack Goods in Logistics

Operations• Process Orders for Customers in Logistics

Operations• Keep Work Areas Clean• Maintain Hygiene Standards in Handling

and Storing Goods in Logistics Operations• Use Equipment to Move Goods in Logistics

Operations• Use Forklift Side-loader in Logistics

Operations• Keep Stocks at the Required Levels

in Logistics Operations• Receive Goods in Logistics Operations• Contribute to the Provision of Customer

Service

QualificationAll apprentices will complete a Level 2 Certificate in Warehousing & Storage and follow a Functional Skills programme of maths and English.



Business & Administration Level 2 DiplomaWarehousing & StorageLevel 2 Certificate

18 apprenticeships

ADR

OverviewThis Apprenticeship is for those who are working or who wish to work in a supervisory capacity in a warehousing and storage facility in logistics and covers how to contribute to effective working relationships whilst maintaining health, safety and security within the workplace. It also includes the supervision of picking and packing of goods and the maintenance of stock levels in the warehouse. The job will also include some supervisory duties, possibly managing a team within the warehouse.


Mandatory group:


• Provide Leadership for Your Team in Logistics Operations

• Supervise the Receipt, Storage or Dispatch of Goods

• Take Responsibility for Health, Safety and Security in Your team

Optional group:

• Moving and/or Handling Goods in Logistics Operations

• Use Equipment to Move Goods in Logistics Operations

• Check Stock Levels and Stock Records

QualificationAll apprentices will complete a Level 3 Diploma in Warehouse and Storage and follow a Functional Skills programme of maths and English.

DeliveryThe delivery of this qualification will predominately take place in the work place and is conducted whilst the learner carries out their daily activities. There may be some time required by the learner to conduct self-study and attend training at TIR.


Business & Administration Level 2 DiplomaWarehousing & StorageLevel 3 Diploma

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Printing to IT services company Contrac has taken on an apprentice to work in its busy warehouse.Andrew Corlyon was given the chance to fulfil his ambition of securing an Apprenticeship following the retirement of the Beverley-based company’s warehouse manager.

Operations director Melanie Hopper said:

“We wanted to make sure we continued to operate efficiently, while also giving a chance to an apprentice.

“It’s going really well. Andrew has fitted right in. Once the Apprenticeship finishes, we hope to be able to offer him a job. We would much rather have someone we know than take on somebody we don’t know.”

Melanie said the partnership with TIR has been positive from the start.

“TIR are local, so you know you are speaking to someone on the doorstep,” she said. “They are always available and we are keen to do business with local businesses.”

Andrew joined Contrac after completing the Employability Skills Course for jobseekers at TIR.

Business case study

“It feels good to be part of a team and we all get on really well.

Andrew Corlyon Apprentice at Contrac, Beverley

Registered in England Number: 05967750VAT Number: 178 2636 85

01482 213 113 [email protected]

Waltham House, Riverview Road, Beverley, East Yorkshire, HU17 8DY

www.tirtraining.co.uk

@TIRlogistics

TIR Training

To find out more about Apprenticeships, please contact us on:

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Apprenticeships - TIR Course Guides