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Ask a Librarian and iGS: Finnish Reference Services. Nina Granlund, Finland 2007. Joint digital reference service of Finnish libraries. Situated in Libraries.fi, the national library portal for all Finnish libraries (public, special, university libraries). Ask a Librarian. - PowerPoint PPT Presentation
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Ask a Librarian and iGS: Finnish Reference Services
Nina Granlund,Finland2007
Ask a Librarian
- Joint digital reference service of Finnish libraries.
- Situated in Libraries.fi, the national library portal for all Finnish libraries (public, special, university libraries).
Libraries.fi
- Produced by the Central Library for Public Libraries in Finland (Helsinki City Library ) and financed by the Ministry of Education.
- Supported by the national strategies for the information society and libraries (e.g. Library Strategy 2010), http://www.minedu.fi/export/sites/default/OPM/Julkaisut/2003/liitteet/opm_156_kseng.pdf?lang=en
Libraries.fi: Three languages
- Published in three languages: Finnish and Swedish, and partly also in English.
- http://www.kirjastot.fi
- http://www.biblioteken.fi
- http://www.libraries.fi
Libraries.fi contains
-Information about libraries (addresses, staff, catalogues)
- Information about literature, music and children (foremost for librarians).
- Library events, training for librarians etc.
Libraries.fi contains
- Search services: Link Library, http://www.kirjastot.fi/linkkikirjasto , SFL, Search Find and Locate, a guiding search, http://searchfindlocate.libraries.fi/ , Meta-search, http://monihaku.kirjastot.fi/ , Ask a Librarian, http://www.libraries.fi/ask_librarian .
Libraries.fi
- Contents produced by the editors of Libraries.fi and the libraries together.
- Libraries: information about libraries, library events, Link Library contents, answering in the Ask a Librarian –service.
Ask a librarian
- Started 1999.
- Answers are given in three languages: Finnish, Swedish and English.
- Public archive (also in three languages).
Ask a Librarian
- Question is sent in via a web form, the answer is delivered to the email-address given by the customer.
- Questioner gives his municipality of residence in the question form.
- Also a list of participating libraries from which the questioner can choose an answering library
http://www.kirjastot.fi/tietopalvelu .
Ask a Librarian
- Children have a special simpler form, http://www.kirjastot.fi/lapsille/kysy .
- Answer is given within three working days (Saturday and Sunday excluded).
Ask a Librarian
- 54 libraries answering in the service: 39 public libraries, 1 university library and 14 special libraries and references service groups.
- All regional central libraries.
- 2006 415 different persons sent answers.
Ask a Librarian
- Expertise in various topics:
- Library of Parliament (law), Statistics Library, Lapponica -reference group from Lapland, University of Art and Design, Reference for the visually impared etc., http://www.libraries/en-GB/ask_librarian/libraries/ . http://www.kirjastot.fi/tietopalvelu .
Ask a Librarian
- Number of questions is increasing:
2003 2928
2004 3514
2005 4000
2006 5029 questions answered.
AaL: Principal idea
- Question meets expert = the person who feels he can give a good answer, answers (special libraries).
AaL: Practice
- All participating libraries follow the questions coming in, bigger ones check every day the answering application, smaller ones get automatically an email when a question from their municipality is sent in.
- If the questioner has chosen an answering library, the email will be send to this library.
AaL: Practice
- Every library has one or two persons responsible for the follow-up.
- A national editor surveys, contacts libraries and answers.
AaL: Practice
- If there are questions from other than participating municipalities, every one answers.
- The Libraries.fi-editor surveys also all answering and furthermore the contents of the public archive.
AaL: Practice
Library x :
Answerer 1, Answerer 2, Answerer 3, etc.
Responsible 1, Responsible 2
Libraries.fi :
National editor (part time, works as reference librarian in Helsinki City Library)
Libraries.fi-editor
AaL: Practice
- The organisation functions well: most of the questions are answered the same day (71%, within 2 working days 15%, within 3 working days 8%, delayed were 6%).
AaL:Communication
- Communication between librarians participating via a closed email-list.
- Information from the Libraries.fi-edition is sent via the same list.
AaL:Communication
- Info-area in the aswering application.
- Every other year a meeting for participating staff.
AaL: Public Archive
- Contains 15 000 question/answer –pairs.
- Keywords.
- Keyword list is given to the customer: a keyword is an active link, by clicking it, a search is made.
AaL: Public archive
- Needs editing and updating.
- Link control (Internet addresses change rapidly).
- Contains useful information.
- http://www.libraries.fi/ask_librarian/archive.aspx
Future plans
- More libraries.
- More channels for asking.
- New answering application.
- More interactive services for customers.
More libraries
- More libraries and other reference services are joining the service every year.
More channels
- AaL-chat.
- Several libraries will have own chat-channels.
- Joint chat-channel for all libraries exists also already, but needs however practical organising.
- Support in the Libraries.fi-edition.
More channels
- Use in digital television already possible, not yet in use.
Answering application
- A new semantic application.
- Prototype 2006.
- 2007 developing project.
Semantic answering application
-Customer:
• Customer writes a question -> application makes a search in the archive (analysing the text and using ontologies to produce the search result).
• Customer will be offered ready answers from the archive.
Semantic answering application
- Answerer:
• When a librarian starts answering a new question, he will be offered ready answers from the archive.
• Use of ready knowledge.
• Updating of archive.
Interactive services for customers
- Feedback already possible.
- Customers will be given an opportunity to comment on the answer and publish comments.
- These features will be developed this year.
iGS: Information Gas Station
- Digital reference service of Helsinki City Library.
- Started 2001.
- Answers are given in three languages: Finnish, Swedish and English.
- Public archive (in three languages).
iGS
- Mobile device: work-stations can be placed to public locations and reference work can be taken to where the customers are.
iGS
- Radio program.
- Questions and answers are shown on the webpages of the program and iGS.
- http://lotta.yle.fi/rsweb2.nsf/sivut/kysymitavain?opendocument&pageid=Content133538A31D2
iGS
- Simple question form.
http://igs.kirjastot.fi/en-GB/iGS/
- Ask anything!
- The answer is sent to the customers email within two weeks.
iGS
- Number of questions varies:
2003 4193
2004 6624
2005 5308
2006 6261
iGS: practice
- Staff of Helsinki City Library answers. There are about 50 active answerers, 2006 113 different persons sent answers.
- Editor surveys, answers, organises the tours of the mobile equipement and the radio program staff.
iGS: Communication
- Communication between librarians answering in a discussion area in the answerig application.
- The editor publishes information about the service in an info area in the application.
Public Archive
- Contains 25 000 answers, organised in different categories (e.g. astronomy, traffic, arts).
- Text search.
- http://igs.kirjastot.fi/en-GB/iGS/questions/search.aspx
Future
- Interactive features: Feedback possibility for customers.
- Semantic answering application: Co-operation with the national Ask a Librarian.
Kiitos!