Bank's Responses to Pre-Bid Queries to RFP for Procurement ... · Bank's Response 1: 56 Eligibility Criteria ... for the entire Term of this RFP and subsequent agreement is included

Page 1 of 35

Sr. No

RFP Ref.Page

No

RFP clause No

Existing Clause Details Clarification SoughtBank's Response

1 56Eligibility Criteria Point -3

“The annual turnover of the bidder should be at least Rs.25 crore in any three of the last four financial years i.e. 2017-18, 2018-19, 2019-20 and 2020-2021”

We request you to please provide us relaxation under MSME & startup rules up to average turnover 24 crore & give us fair chance to participate in this.

Refer Corrigrndum-I.

2 12 2.3

The Bid shall be properly signed by a person or persons duly authorized by the Bidder with signature duly attested. In the case of a body corporate, the Bid shall be signed by the duly authorized officers and supported by requisite internal corporate authorizations. The Bid submitted in case of a consortium shall be rejected without assigning any reason thereof

Request this point be relaxed and amended in such a way thatConsortium to be allowed.

This allows for more competitive bids and would not restrict to a select few organizations to participate in this RFP.

No change in RFP terms.

3 57

Eligibility Criteria -

Annexure 2, sl.no. 6

Bidder should have experience of implementation of at-least 2 DevOps software / solution / services Globally out of which at-least 1 in India during last 3 years. Copy of the order and Certificate of completion of work

Request this point be relaxed and amended in such a way that1.Implementation of at-least 1 Devops software / solution / / services Globally out of which at-least 1 in India during last 3 years.

Request this point be relaxed and amended in such a way that

2.For On-going project, certificate of completion will not be possible hence we request you to kindly amend it to only to Work Order


4 912.Security Deposit/PB

G

Successful Bidder/s is required to submit threePerformance Bank Guarantees (PBG) –• 1st PBG to be submitted within 15 days of PO issuance. The value of 1st PBG should be 10% of the contract value (excluding ATS and cost of resource for support) issued by a scheduled commercial bank (other than IDBI Bank Ltd) with a period so as to cover the 24 months validity period + 12 months claim period from the date of issuance of PBG• 2nd PBG to be submitted one month before expiry of validity period of 1st PBG. The value should be 10% of the annual cost of ATS and cost of resources for support issued by a scheduled commercial bank (other than IDBI Bank Ltd) with validity period of 12months + 12 months claim period. Older PBG will be released only on receipt of fresh PBG. • 3rd PBG to be submitted one month before completion of expiry period of the 2nd PBG. The value should be 10% of the annual cost of ATS and cost of resources for support issued by a scheduled commercial bank (other than IDBI Bank Ltd) with validity period of 12 months + 12 months claim period. Older PBG will be re

Request this point be relaxed and amended in such a way that only One PBG shall be taken for the entire duration of the contract instead of 3 PBGs which is having overlaping periods.


5 9Submission of Bid Fee and EMD

Rs. 10,00,000/-[Rupees Ten Lakh only] Bid Fee & EMD must be deposited by the Bidder through electronic mode (NEFT) to IDBI Bank’s Current Account No. - 18337000010052, IFSC Code – IBKL0000183 at its branch situated at Belapur, Mumbai 400614. Bid not accompanied with Receipt on submission of Bid Fee & EMD will not be considered.

Considering the working capital issues during current pandemic situations. Presently all tenders are being issued without asking for EMD. We request to kindly remove the EMD clause and modify other clauses whereever EMD terms are applicable in this RFP.


6 13 2.18

The Bidder shall not make any request for modifications/amendments in the prescribed formats of legal documents, whether annexed in the RFP documents or not.

Request IDBI to relax this clause as there might be deviations which the bidder will suggest in the legal documents.


Bank's Responses to Pre-Bid Queries to RFP for Procurement of DevOps PlatformRef No.: IDBI-Bank/ITD/VMG/RFP/21-22/08 : June 10, 2021

Page 2 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



7 15 8Performance Security Deposit/Performance Bank Guarantee Request IDBI to give bidder opportunity to be heard and provide

reasonable cure period before invoking the PSD/PBGNo change in RFP terms.

8 22Section 2 - Payment

terms

• 50% of payment (A) on successful installation of the tools (Phase-I). Invoice for each tool (which has been listed in the commercial bid) can be raised separately, and payment shall be made for installation of that particular tool. • 40% of payment (A) on completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 8% of payment (A) on completion of on-boarding of each of the 5 applications separately. • 10% of payment (A) on completion of warranty period.

Requesting you to relax this term for tools as for tools, we will need to bear advance 100% cost. Requesting the Bank to modify the term accordingly


9 23 1.9

All out of pocket expenses, travelling, boarding and lodging expenses for the entire Term of this RFP and subsequent agreement is included in the amounts quoted and the Bidder shall not be entitled to charge any additional costs on account of any items or services or by way of any out of pocket expenses, including travel, boarding and lodging.

Request IDBI to allow expenses which are done with the prior approval of IDBI.


10 24 2.8.4The platform should allow development using multiple technologies, such as but not limited to .NET, Java, Angular, PHP, Python, CRM etc.

Please confirm the does IDBI bank has plans to onboard the mobile apps to DevOps platform?

Yes

11 24 2.8.6The platform should allow approval-based automation for code deployment as per the process/ workflow defined by the Bank.

please confirm the depolymnet for all environment? Yes

12 25 2.8 (xi)

The platform should be able to orchestrate and manage development and test environments, UAT and be future ready to support and manage Container based platform.

Please clarify is depolyment to production enviornment be envisaged in the scope?

Yes

13 27 3

Onboarding of 5 applications with end to end pipeline integration as per Bank’s requirement. Further identify and submit plan for 25 more applications to onboard to platform, demonstrate all features of platform as well as to achieve the above technical specification.

Please share details on the Technology stack and current deployment for 5 applications.

OS - Wondows, Linux. AIXDB - Oracle, SQLDevelopment language - Java, .Net, etc.

14 27 3


Please Share details on 25 applications that will be onboarded on the platform - Technology Stack and Deployment

The information will be provided to selected bidder.

15 27 3(v)

Bidder will propose the way out for onboarding of applications to DevOps platform where source code is not available with the Bank

please confirm the approx count for the application will be there at the Bank?


16 27 3SCOPE OF WORK please confirm if Bidder can leverage Bank's existing ticket logging /

Helpdesk.No. The bidder has to provide as per SOW.

17 27 3

SCOPE OF WORK please confirm if the Core/Distribution Switches, Firewalls, Application Firewall, Load Balancer's, server, storage,WAN devices for the new DevOps System will be provided by the bank.

Hardware will be provided by the Bank. Deatails are given in RFP document under Project Requirement #2.2.

18 27 3

SCOPE OF WORK Can bidder assume that the Bank will provide the monitoring/patching/sever automation/HIPS/Antivirus tools for the new DevOps environment ? Please confirm

Yes

Page 3 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



19 27 3

SCOPE OF WORK Can Bidder assume that Backup software along with the Tape drive will be provided by the bank for the Devops environment?please clarify What are the bank's Backup Policy?

Yes. The policy details will be shared with selected bidder.

20 27 3 (xi)

Train the application team to use the DevOps platform. Is this one-time or expected at some frequency. Please elaborate. Once to all the teams which will use DevOps plat form. 1-2 Eecutive training programme for Senior officials.

21 28 3.1.7

Work with Bank’s Project Management team, User Acceptance team and Information Security team to integrate the DevOps platform using the above mentioned tools or with their respective tools

please share the list of tools for verifying compatibility? Bank uses Jira and .Net based tool for PMP.

22 28 3.1.8Ensure Backup, Recovery and DR of the DevOps Ensure Backup, Recovery and DR of the DevOps

Could you share the Backup , Recovery and DR standard of IDBI bak?

Detaills will be provided to the selected bidder.

23 28 3.1.11.

The onsite resources should be available on all working days of the Bank.

Will the onsite presence be an immediate requirement from the start of the project or will be flexible based on pandemic Rules at that time.please clarify?

As per Banks & local administration guidelines.

24 28 3.1.11

The onsite resources should be available on all working days of the Bank

Please share the no.of working hours for the onsite resources As per Bank working hours. Notwithstanding the aforesaid, depending upon the exigency, the resource may be called whenever required.

25 28 3.18

Ensure Backup, Recovery and DR of the DevOps platform as decided by the Bank.

Bank to confirm whether Bidder needs to provide backup, recovery, DR of DevOps services OR hardware also needs to be provisioned here.Can Bidder leverage existing Bank's services .please Clarify?

Hardware will be provided by the Bank. Deatails are given in RFP document under Project Requirement #2.2.

26 28 3.2

Skill Set for Onsite Resource1. Devops Lead Engineer.2.Devops Engineer

Need relaxation with sufficient notice for the point - Note: Bank may ask to remove/ replace all such professionals on a short notice without any impact on SLA. Please clarify?

Sufficient notice will be provided. ReferCorrigendum-I.

27 29 4Closure of security review findings (phase 1) Need relaxation on the point, Security review findings to be

provided at the earliest .As per Bank's extant practice.No change in RFP terms.

28 30 6Penalty Request IDBI to give bidder opportunity to be heard and provide

reasonable cure period before imposing penalty.As per Bank's extant practice.No change in RFP terms.

29 31 6.2.4The SLA Penalty charges will subject to an overall cap of 15% of annual ATS cost. Thereafter Bank has discretion to cancel the contract.

Request IDBI to cap the overall penalty charges to 10% of the annual cost.


30 34 6

Indmenity Request IDBI to note that indemnity has to be specific and shall be only provided by bidder for the third party IPR claims and not all claims. Also the indemnity shall be only if the third part IPR infringement claims are attributable to us.


31 36 10

Incidental Services Request IDBI to note that any incidental service outside the scope of work shall be extra on actual at a mutually decided price.


32 36 11

Request IDBI to note that any changes, alterations & variations outside the scope of work shall be charged extra on actuals on a mutually decided price.


33 36 11

Request IDBI to note that any changes, variations & alterations shall be done with the mutual consent of both parties and not only on the sole discretion of IDBI


Page 4 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



34 37 13.4Warranty Request IDBI to cap the expenses to 10% of the defected

component.No change in RFP terms.

35 38 15.3

Dispute Resolution Request IDBI to note that if Bidder wont be able to provide the services which form the subject matter of the dispute and shall resume other services to the extent reasonably and practically posssible.


36 40 20.2

Survival of Confidentiality obligation to be capped to 3 years post expiry or termination . ( NSEIT standard practice to delete the confidential information and provide thcertification for the same therefore requesting capping)


37 41 21.3

However, IDBI Bank shall have such rights against the Successful Bidder up to maximum of 100% of the contact value.

Request to Delete the point. No change in RFP terms.

38 41 22

The Bidder shall enter into relevant agreement covering all related Parties at a later date, if required, incorporating the requisite terms and conditions herein in the form and manner and to the satisfaction of Purchaser

Kindly provide context for tripartite agreement. This will be done, wherever required. No change in RFP terms.

39 42 26.1.

Prices payable to the Bidder as stated in the Contract shall be firm and not subject to adjustment during performance of the Contract, irrespective of reasons whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies, charges, etc.

Any change requests other than the scope mentioned and mutually agreed upon by both parties will have additional cost, please clarify?

Once the requirement is finalized, Bank will follow change management process.

40 42 26.3&26.5

The Bank reserves the right to modify the Contract value on either side of the approved Contract value. The Bidder shall not and hereby waive any or all objections that it might have at the relevant point of time The Bank reserves the right to re-negotiate the prices in the event of change in the international market prices of both the hardware and software

Kindly delete the clauses as these provisions seems arbitary. No change in RFP terms.

41 41&42 24&25The Purchaser reserves the right to inspect and monitor/assess the progress of the project at any time during the course of the Contract.

Request IDBI to give bidder reaosnable notice period before any inspection or audit and the same shall be carried out only by authorized personnels of IDBI.

Bank will give the notice.

42 46 31.6

In the event that any of the Parties hereto becomes legally compelled to disclose any Confidential Information, such Party shall give sufficient notice to the other Party to enable the other Party to prevent or minimize to the extent possible, such disclosure.

Request IDBI to note that Notice shall be given to IDBI by the bidder to the extent it is allowed legally.

Understanding is correct.

43 47 33.1

In the event of disqualification The Bank shall be entitled to forfeit and appropriate the Bid Security and/or Performance Security (Performance Bank Guarantee), as the case may be, as mutually agreed upon genuine estimated loss and damage likely to be suffered and incurred by the Bank and not by way of penalty for, inter alia, the time, cost and effort of the Bank, including consideration of such Bidder’s proposal (the “Damages”), without prejudice to any other right or remedy that may be available to the Bank under the Bidding Documents and/ or the Concession Agreement or otherwise.

Request IDBI to give bidder right to be heard and a reasonable cure period before invoking PBG.

Bank will follow extant process.

44 49 35

TerminationThe Purchaser may, terminate this Contract by giving the Bidder a prior and written 30 (thirty) days’ notice indicating its intention to terminate the Contract

Request IDBI to give bidder right to terminate for convenience by giving 30 days notice and by assigning reasons for the termination


45 49 35Request IDBI to give bidder a reasonable cure period before termination.


Page 5 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



46 49&50 36Consequence of termination Request IDBI to note that IDBI shall make all payments for work

completed or ongoing stage as of the date of termination.Please refer the RFP terms. No change.

47 49&50 36

Request IDBI to note that any assistance, training required by IDBI shall be given for period of one month post termination but beyond one month anything provided to IDBI shall be billable on time and effort basis.


48 50 36.3

In case of any loss or damage due to default on the part of the Successful Bidder in performing any of its obligations with regard to executing the scope of work under this Contract [as laid down in the Service Specifications,] the Successful Bidder shall compensate the Purchaser for any such direct loss, damages or other costs, incurred by the Purchaser.

Any cost damages etc for default to tbe restricted and limited to 10% of that particular component.


49 51 42 No Claim Certificate Request to Delete the point. No change in RFP terms.

50 52 46Limitation of Liability Request IDBI to give bidder right to be heard and a reasonable cure

period before imposing any liability on Bidder.No change in RFP terms.

51Request IDBI to limit the total cumulative liability of Bidder to to a maximum of 10 % of the TCV.


52 58 Annexure 3Cost ofalltools(CI/ CD/ CT/ CF/ CM) Our understanding is that we need to provide the total cost for 4

years for any tool which has annual subscription model, Please clarify?

Total cost of tool to be mentioned for 4 years, irrespective of model of license.

53 71Annexure 11-NDA- point g

The provisions hereunder shall survive termination of the Contract. Survival of Confidentiality obligation to be capped to 3 years post expiry or termination . ( NSEIT standard practice to delet the confidential information and provide thcertification for the same therefore requesting capping)


54 71Annexure 11-NDA- point f

In the event that any of the parties hereto becomes legally compelled to disclose any Confidential Information, such party shall give sufficient notice to the other party to enable the other party to prevent or minimize to the extent possible, such disclosure.

Request IDBI to note that Notice shall be given to IDBI by the bidder to the extent it is allowed legally.

Understanding is correct.

55

2.7.1 :- TECHNICAL

BID EVALUATIO

N

Number of implementation of proposed tool for Continuous Deployment (CD).

On Page 10 Section 1 Overview , CD is referred as "Continuous Development" while this section mentions it as "Continuous Deployment" please clarify if its Continous Developmet or Continuous Deployment

Continuous Deployment

56

2.2 - PROJECT

REQUIREMENTS

The Bank will provide required infrastructure. However, the bidder will share the requirement of infra/ hardware/ server/ database etc required for deployment of proposed framework along with the bid. Oracle DB will be provided by the Bank, if any other is required, bidder has to provide.

will the bank provide OS licenses/subscriptions Bank will provide OS licenses.

57

2.8. Technical

Specification - point i

The platform should allow Development of software applications using Agile as well as Waterfall project management methodology.

Can you please elaborate on this , what is the expectation from the DevOps tool to support these project management methodology.

Configuration of the DevOps platform should be such that it supports both the development lifecycles.

58

2.8. Technical

Specification - point ii

The platform should allow application Deployment on traditional hardware, virtualized architecture or others as desired by the Bank from time to time.

Is the bank looking deployment platform (Like Java Application server , container orchestration platform )to run the applications to be provided by the bidder

DevOps platform should be able to follow the entire CI/ CD process for the applications in scope. These applications already have their own environment for development and hosting the application.

Page 6 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



59

2.8. Technical

Specification - point iii

The platform should allow development of application architectures based on Monolith, SOA based as well as API and Micro services.

Can you please elaborate on this , what is the expectation from the DevOps tool to support these architectural styles

Devops platform should support development of applications using any of the mentioned archiecture.

60

2.8. Technical

Specification - point iv

The platform should allow development using multiple technologies, such as but not limited to .NET, Java, Angular, PHP, Python, CRM etc.

Can you please elaborate on this , what is the expectation from the DevOps tool to support these technologies

Devops platform should support development using mentioned technologies however should not be limited to the same.

61

2.8. Technical

Specification - point viii

The platform should enable teams to package their applications and dependencies and build artifacts with ease to ensure DevOps acceleration with automated software pipelines.

The best way to package application and dependency with ease to use Container technologies like Docker and PodMan , please clarify if bank is considering these technologies to package and run the applications

Yes, the Bank is looking these technolgies to package and delpoy the applications in the scope of this DevOps implementation.

62

2.8. Technical

Specification - point xi


Technologies like OpenShift and Kubernetes are industry standards to manage and orchestrate container based platform , please clarify that these are the scope of the RFP

Yes in the scope of this DevOps implementation.

63

2.8. Technical



In the clause it is only mentioned development, test and UAT environment. Should we need to consider any other environments apart from these for ex: Prod, DR, Pre-prod etc.?

Yes, the evironments are at DC and DR also.

64

2.8. Technical

Specification - point

xviii

The platform should be able to provide a common comprehensive reporting dashboard as part of“continuous monitoring” to enable the Bank to monitor and measure not only SDLC governancemetrics and Value Stream Mapping but also platform health & platform adoption metrics.

What features are required as part of continuous monitoring and comprehensive reporting dashboard?

Devops platform should provide a continuous monitoring dashboard to monitor and measure the SDLC cycle for each application deployed on it as well as monitor the overall performance of the Devops platform.

65

2.8. Technical

Specification - point xvii

The Platform should be scalable and highly available. It should support parallel execution of the pipelines with avisual depiction of the execution status. It should be able to collect the pipelines execution logs and build the analytics around execution status (Success, Failure etc.).

What kind of analytics needs to be build around the pipeline execution status (Success, failure)?

Success, failure etc or any other status provided by the Devops platform

66

2.8. Technical

Specification - point xvii

The Platform should be scalable and highly available. It should support parallel execution of the pipelines with avisual depiction of the execution status. It should be able to collect the pipelines execution logs and build the analytics around execution status (Success, Failure etc.).

Since there are 30 applications, can we assume that max number of parallel builds which may run will not exceed 30 or else please let us know the number so that we can size it appropiately?

To start with it can be 30 applications however the platform should be scalable enough to accommodate additional parallel builds.

67

2.8. Technical

Specification - point

xviii

The platform should have the ability to raise tickets for day to day operational issues pertaining to the applications/ modules developed using the platform. It should also have the ability to track the status and action taken by onsite support team.

Does bank have any ticket management system or does bidder needs to propose the same?

The bidder has to propose as per SOW.

Page 7 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



683. SCOPE

OF WORK - point iv

Requirement of any changes for onboarding of application to DevOps platform, will be carried out by the Bidder.

Typically DevOps tools are well suited for microservices based architecture is the bank looking to break/change the existing .Net/Java based monolith applications to Microservices based architecture , is the bank open to.consider Microservices based containerized deployments

The same may be considered on case to case basis. Cannot be applicable for all applications.

69

2.8. Technical

Specification - point ii

The platform should allow application Deployment on traditional hardware, virtualized architectureor others as desired by the Bank from time to time.

Please elaborate on the platforms the bank is using for deployment e.g.:- Tomcat , EAP , IIS etc

IIS, Apache Tomcat, Websphere, Jboss etc.

70

2.8. Technical

Specification - point v

The platform should help automate the release and delivery of applications, shortening the deliverylifecycle and streamlining manual processes.

Please elaborate on the application release/delivery process today and what tools are being used

Currently there are no automated tools used for application release / delivery process.

71

2.8. Technical

Specification - point viii

The platform should enable teams to package their applications and dependencies and buildartifacts with ease to ensure DevOps acceleration with automated software pipelines.

Please elaborate on the process of building the artifacts today Currently there are no automated tools used for building artifacts.

72

2.8. Technical

Specification - point ix

ix. The platform should be able to help application owners to automate unit testing, functional testingand non-functional testing (e.g. performance test, security test) and integrate them into thepipeline.

What are the testing tools the bank is using today for Unit Testing Ceratin standard tools are being used for performance testing. However, no other tool is being used.

73

2.8. Technical

Specification - point x

x. The platform should support security testing including static and dynamic assessment for Thick App, Thin App and API. The output of Dynamic Application Security Testing (DAST) should go as feedback to refine Static Application Security Testing (SAST) rules to improve early identification of vulnerabilities.

Is the bank using any Security testing tool today if yes please provide the details


74

2.8. Technical


The platform should be able to orchestrate and manage development and test environments, UATand be future ready to support and manage Container based platform.

Please elaborate on the number of Application servers which devops tool will deploy the applications to

Initially 5 applications have been considered. The number of servers will be shared with selected bidder.

75

2.8. Technical

Specification- point xvi

The platform should integrate with Bank’s platforms like Security Operation Centre (SOC),Preventive Identity Management (PIM), Security Incident Event Management (SIEM) etc. to meet security and compliance requirements as and when required.

Please provide the details of the Security Operation Centre (SOC),Preventive Identity Management (PIM), Security Incident Event Management (SIEM) etc. the bank is using today


763. Scope of

Work - point x

x. Provide a checklist to identify the applications for on-boarding to DevOps platform.

Please clarify if the SI needs to identify all the apps, or the first set of 5 apps is already identified. Kindly confirm what are the parameters used to identify the first 5 apps.


773. Scope of

Work - point x

x. Provide a checklist to identify the applications for on-boarding to DevOps platform.

Is the bidder free to suggest re-architecting of said applications as well, to ensure foundation of a cloud native and modern application development environment based on Containers and Microservices

The same may be considered on case to case basis. Cannot be applicable for all applications.

Page 8 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



783. Scope of

Work - point viii

Ensure that the platform adheres to Bank’s development, data privacy and security requirements.

Please provide the bank's development, data privacy and security requirements which the platform needs to adhere.

As per norms decided by regulatory/ statutory authorities from time to time and Indusry standard.

79

2.9 Compliance

Sheet - point 6

6. The platform should allow approval-based automation for code deployment as per the process/ workflow defined by the Bank

Kindly confirm if the Bank is also looking at a workflow management system to address this or already has a workflow management system available to build these workflows. How frequently is the bank looking at deployment of applications, Daily, Weekly ?

The bidder has to provide as per SOW. Other information will be shared with selected bidder.

80

3.1. Scope of Work for

onsite resources: - point 3.1.1

3.1.1. Download and maintain all latest patches, upgrades, fixes and dependencies etc. as decided by the Bank.

Does this clause refer to the Patch management and upgrades of the banks servers and application deployment platforms like EAP,IIS etc

The bidder is responsible for patching/ upgrade of DevOps platform and all its components.

81 General Question

What would be the frequency of the application build running in a day. Will new application build be created on every developer committing the code in source code repository or will it be once or twice in a day for each application?

The bidder may propose the best practice.

82 General Question

What would be the average size (MB) of the application binaries ex: war, jar etc.

The average size may be shared with selected bidder.

83 Payment Terms

Annual Technical Support (ATS) No change in RFP terms.

84PROJECT

REQUIREMENTS

2.5. The proposed tools/ Softwares can be opensource or properietry. However, in case of open source, the Bidder has to provide end to end support.

In case of OpenSource tools / softwares based offering, it is recommended for IDBI Bank to consider Enterprise opensource based OEM product offering instead of community opensource support, as Enterprise offerings are backed by large ecosystem that ensures -- Technical support on the product offered- Security - Enterprise opensource based solutions are tested and hardened to make sure they’re as secure as possible. They’re also backed by a dedicated Product Security team that monitors, identifies, and addresses risks that affect our lifecycle. - Supported life cycles - Long lifecycle, Ongoing Patches, Bug fixes, Updates, Upgrades are made available to customers with Enterprise OpenSource productsresources, , Product roadmaps, - Industry Ecosystem - Hardware certifications, Software compatibility based certifications are available with OEM Enterprise OpenSource products only.

The bidder may propose as per the requirement mentioned in RFP. Refer Corrigendum-I.

85

27. INFORMATI

ON SECURITY

27.5. The Bidder shall provide certificate/assurance from application providers/OEMs that the application is free from embedded malicious / fraudulent code.”

In case of Community OpenSource tools / softwares, bidder cannot provide certificate/assurance from that the application is free from embedded malicious / fraudulent code. This can be provided by only by Product OEM with OEM supported Enterprise OpenSource Product. Would request IDBI Bank to confirm that Bidders should propose solution with OEM supported Enterprise OpenSource Product with back to back support arrangement in case of OpenSource based solution offering.

Bidder may propose the tools to meet the requirement.

Page 9 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



86

27. INFORMATI

ON SECURITY

27.7. The Successful Bidder shall ensure that subsequent patch, hotfixes and upgrades are also free from malicious code.

In case of Community OpenSource tools / softwares, bidder cannot provide certificate/assurance from that the application is free from embedded malicious / fraudulent code. This can be provided by only by Product OEM with OEM supported Enterprise OpenSource Product. Would request IDBI Bank to confirm that Bidders should propose solution with OEM supported Enterprise OpenSource Product with back to back support arrangement in case of OpenSource based solution offering.

Bidder may propose the tools to meet the requirement.

87

4.2. Training

Requirement

Trainings What is the level of training required for associate/users and management/users- Please confirm on the number of IDBI Bank associates/users to be trained. In case of associates/users, what will be the count of Adminstrators and Developers- Please confirm on the number of IDBI Bank management/users to be trained.

Once to all the teams which will use DevOps plat form. 1-2 Eecutive training programme for Senior officials.

88

4.2. Training

Requirement

4.2.1. The bidder should arrange for training for usage of platform (all tools) for development, testing, support and deployment

Authorised training for all tools / software components should be provided by respective OEM's by the bidder using a certified trainer. Please confirm.

The bidder should arrange training for all the teams which will use DevOps plat form once. 1-2 Eecutive training programme for Senior officials.

89

4.2. Training

Requirement

4.2.3. The Bidder should provide online tutorials, video and e-learning lessons.

Please confirm on number of associates/users for Online/virtual training.

The bidder will facilitate with 20 generic users which may be utilized by the team members as decided by the Bank from time to time.

90

2. ELIGIBILITY CRITERIA

(ANNEXURE-2)

6.Bidder should have experience of implementation of at-least 2 DevOps software / solution / services Globally out of which at-least 1 in India during last 3 years.

Request IDBI Bank to consider Bidder / OEM experience of implementation


91

ELIGIBILITY CRITERIA

(ANNEXURE-2)

7.Client references and contact details (Email/ landline/ mobile) of customers for whom the Bidder has executed similar projects in India.*

Request IDBI Bank to consider Bidder / OEM Client references No change in RFP terms.

92 29 4.2.2

The Bidder should arrange for training sessions for management and maintenance of the solution/ platform.

How many training sessions are required to be conducted?How many bank personnel will the training be imparted to?


93 30 6.1.1

Penalty of 1% per week will be applicable on delay of timelines as mentioned for Commissioning of platform and tool-set including Closure of security review finding i.e. 12 weeks from date of PO issuance, subject to a maximum of 10% of cost of tools (A).

Request relaxation in this clause by extending the Phase I delivery time to 18 weeks from the date of PO.

Refer Corrigendum-I.

94 59 Annexure 3

*The number of resources will be proposed by the bidder to provide the support and services as per scope of work defind for onsite resource. The total cost for onsite resource proposed above (D) will not be revised upward on account of requirement of additional resources as per defined scope of work of this RFP.

The resource count would be proposed assuming that future on-boarding of the 25 applications will be as per the plan submitted and will be evenly distributed during the 3 year tenure to prevent additional resource requirements during a certain period. Please confirm.

Yes

95 24 2.7

Provide onsite resources to:(a) Create, manage, configure and support the above platform (including support of the DevOps tool)

What would be the location of the onsite resources? Bank's IT Centre at CBD Belapur.

Page 10 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



96 28 3.1.8Ensure Backup, Recovery and DR of the DevOps platform as decided by the Bank.

What is the frequency of DR drills conducted by the bank? The frequency of DR Drill depends on application. This information will be shared with selected bidder.

97 28 3.1.2

Create, implement, setup, maintain and upgrade/ update the centralized DevOps platform as well as the associated toolsets identified by the Bank at DC, DR as well as UAT locations as decided by the Bank. Wherever applicable, recommend and refine the infrastructure sizing.

How many environments should the solution be implemented in? The DevOps platform should have 2 environments UAT and production at DC and one at DR.

98 22 of 88Section -2 -

Payment Terms

1.Supply & Installation of Tools -• 50% of payment (A) on successful installation of the tools (Phase-I). Invoice for each tool (which has been listed in the commercial bid) can be raised separately, and payment shall be made for installation of that particular tool.• 40% of payment (A) on completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 8% of payment (A) on completion of on-boarding of each of the 5 applications separately.• 10% of payment (A) on completion of warranty period.

1.Request to change the payment terms for Supply & Installation of Tools -• 80% of payment (A) on successful installation of the tools (Phase-I). Invoice for each tool (which has been listed in the commercial bid) can be raised separately, and payment shall be made for installation of that particular tool.• 20% of payment (A) on completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 8% of payment (A) on completion of on-boarding of each of the 5 applications separately.


99 22 of 88Section -2 -

Payment Terms

2.On-boarding of 5 applications - • 90% of payment (B) on successful completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 18% of payment (B) on completion of on-boarding of each of the 5 applications separately.• 10% of payment (B) on completion of warranty period.

2.On-boarding of 5 applications - • 90% of payment (B) on successful completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 18% of payment (B) on completion of on-boarding of each of the 5 applications separately.• 10% of payment (B) on completion of end-to-end pipeline integration.


100 22 of 88Section -2 -

Payment Terms

3.Annual Technical Support (ATS) - • Payment with regard to ATS support (C) (after completion of one year warranty period) will be paid quarterly in arrears.

3. Proposing monthly payment for Annual Technical Support (ATS) after completion of one year warranty period) .


101 22 of 88Section -2 -

Payment Terms

4.Onsite Support• Payment for Onsite support (D) will be made quarterly in arrears after completion of Phase-II.

4.Proposing Monthly payment for Onsite Support• Payment for Onsite support (D) after completion of Phase-II.


102 23

SECTION 2 : 1.

PAYMENT TERMS :

1.12

Successful Bidder shall permit IDBI Bank to hold or deduct or set off the amount from invoices, for non-performance or part performance or failure to discharge obligations under the Contract.

Its recommended Penalty (if any) to be dealt separately instead of deducting from payment.


103 29

SECTION 2: 3.2. Skill Set for Onsite Resource

if any of the professional found unsuitable or incapable or violates any of the bank guidelines, Bank may ask to remove/ replace all such professionals on a short notice without any impact on SLA.

Resource replacement shall be mutually discussed and agreed on replacement reason and timeline to avoid any impact on SLA.


104 29SECTION

2:4.3. Warranty

4.3.1. The Bidder has to provide warranty of one year for proposed solution, which includes hardware and software/tools.4.3.2. The warranty period will start from date of onboarding of all the 5 applications.

• One year warranty period for hardware and software/ tools provided by successful service provider will start from the date of delivery of hardware and software/tools.• One year warranty period for solution will start from the date of onboarding of first application.


105 30

SECTION 2: 6.1. Set-up

and Implementa

tion

6.1.1. Penalty of 1% per week will be applicable on delay of timelines as mentioned for Commissioning of platform and tool-set including Closure of security review finding i.e. 12 weeks from date of PO issuance, subject to a maximum of 10% of cost of tools (A).

Recommended such penalty to be capped to maximum of 5% of cost of tools (A).


Page 11 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



106 30


and Implementa

tion

6.1.2. Penalty of 1% per week will be applicable on delay of timelines as mentioned for on-boarding of 5 applications with end-to-end pipeline integration (Phase-II) i.e. six months from the date of Phase-I, subject to a maximum of 10% of implementation cost (B).

Recommended such penalty to be capped to maximum of 5% of implementation cost (B).


107 30


and Implementa

tion

6.1.4. Overall penalty, due to breach in set-up and implementation timelines, is capped at 10% of the Contract value.

Overall cumulative penalty, due to breach in set-up and implementation timelines, is capped at maximum of 5% of Implementation cost.


108 31

6.2. Warranty

and Support Period

6.2.4. The SLA Penalty charges will subject to an overall cap of 15% of annual ATS cost.

Overall cumulative SLA penalty, to be capped at maximum of 5% of respective year ATS cost.


109 31

SECTION 2: 6.2.

Warranty and Support

Period

Uptime penalties areService Level PenaltyUptime % calculated on overall Monthly ATS monthly basis Cost.-----------------------------------------------------------------------------99.5% and above NA99% to 99.49% 1%98% to 98.99% 3%97% to 97.99% 5%96% to 96.99% 7%95% to 95.99% 10%Below 95% 100%

Recommended revise uptime penalties as Service Level PenaltyUptime % calculated on overall Monthly ATS monthly basis Cost.-----------------------------------------------------------------------------99.5% and above NA99% to 99.49% 0.5%98% to 98.99% 1.0%97% to 97.99% 1.5%96% to 96.99% 2.0%95% to 95.99% 2.5%Below 95% 3%


110 35SECTION 3:

6. INDEMNITY

The provisions under this clause shall survive the termination of the Contract.

Recommended "The provisions under this clause shall survive for 1 year after the termination of the Contract."


111 4020.

SURVIVAL

Any provision of this Contract which, either expressly or by implication, survive the termination or expiration of this Contract, shall be complied with by the Parties including that of the provisions of indemnity, confidentiality i.e. non-disclosure, bank guarantee in the same manner as if the present Contract is valid and in force.

Any such obligation shall survive only 1 year after the expiry or termination of this Contract.


112 41

21. NO SET-OFF,

COUNTER-CLAIMS, CROSS-CLAIMS

However, IDBI Bank shall have such rights against the Successful Bidder up to maximum of 100% of the contact value.

Propose removal of this clause. IDBI bank shall not recover any amount due from service provider related to this contract from any other existing contract of service provider with IDBI.


113 41

24. STATUTORY REQUIREME

NTS

The Bank shall not be duty bound to give any prior notice to Successful Bidder before carrying out the said inspection or audit.

Bank shall provide 30 days written notice to service provider before conducting / carrying out the said Inspection or audit.

Bank will give sufficient notice.

114 41

25. PURCHASER’S RIGHT OF INSPECTION

AND PERIODIC

AUDIT

The Purchaser reserves the right to inspect and monitor/assess the progress of the project at any time during the course of the Contract. The Purchaser may demand and upon such demand being made, the Purchaser shall be provided with any document, data, material or any other information, which it may require, to enable it to assess the progress of the project.

The Purchases shall give 30 days written notice to service provider before conducting such inspection and periodic audit. Such inspection or periodic audit shall be limited to once in a year.Service provider's financial data to be excluded from such audit and inspection.

Bank will give sufficient notice.

Page 12 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



115 42 26.

CONTRACT PRICE

The Bank reserves the right to re-negotiate the prices in the event of change in the international market prices of both the hardware and software.

Our understanding such negotiations will happen during RA and before award of contract. Please confirm.

May happen before ORA as well as when there is material downward change in the International market price.

116 4631.

CONFIDENTIALITY

The provision of this clause shall survive termination of the Contract till such Confidential Information enters public domain.

Information confidentiality obligation shall survive only 2 year after the expiry or termination of this Contract.


117 4935.

TERMINATION

Termination for Convenience: Notwithstanding the provisions of the Contract and/or the Bid Documents, the Purchaser at its sole discretion and without prejudice to any other right or remedy and without assigning any reasons, by written 30 days’ notice sent to the Successful Bidder, may terminate the Contract, in whole or in part, at any time for its convenience.

Bank to provide minimum 90 days written notice to service provider in case of termination for convenience.


118 24

2.8 -Technical

Specification

The platform should allow Development of software applications using Agile as well as Waterfall project management methodology

Is there a preference for any Agile methodology (Scrum, XP etc.). Is the bank looking for large scale agile implementation (SAFe, LesSS, Spotify etc.)

Preference is agile.

119 25

2.8 -Technical

Specification

x. The platform should support security testing including static and dynamic assessment for Thick App, Thin App and API. The output of Dynamic Application Security Testing (DAST) should go as feedback to refine Static Application Security Testing (SAST) rules to improve early identification of vulnerabilities.

What tools are currently in place for Security testing & Functional Testing.

Information will be provided to selected bidder.

120 27

2.8 -Technical

Specification

Provide administration, management & monitoring of DevOps platform

What are the monitoring tools currently used by the bank. Bank uses Jira and .Net based tool for PMP.

121 25

2.8 -Technical

Specification

The platform should integrate with Banks Active Directory / LDAP to provide SSO capabilities & Role based access control capabilities

Please provide details of bank’s LDAP mechanism? How is SSO enabled currently, is it through SAML, OID or any other mechanism. Is the bank using any IDP (identity provider) server.

Bank uses Active Directory. Further information will be provided to selected bidder.

122

The Bank will provide required infrastructure. However, the bidder will share the requirement of infra/ hardware/ server/ database etc required for deployment of proposed framework along with the bid. Oracle DB will be provided by the Bank, if any other is required, bidder has to provide.

We are assuming that all H/W & network configuration (including o/s, Load balancer etc.) will be done by the bank. Request you to validate the assumption.

Yes

123 Generic

During Platform commissioning & application on-boarding of 5 applications, we will need few senior resources to conduct workshops, define process, architecture, training etc. at onsite. Request bank to confirm if we can deploy senior resources at onsite other than what is mentioned by the bank.

May be deployed. However, no additional cost to the Bank.

124 GenericIs there any security & compliance checklist that need to be followed. Can bank share the same.


125 Generic Please provide an approximate number of users/concurrent users for this platform (for 30 applications).


126 GenericAre there any existing DevOps tools in place that can be leveraged for this engagement.

No

127 GenericPlease provide a list of tools (along with version details) available in the present landscape that needs to integrated with DevOps platform.


128 Page 22-23

Section 2 – Clause 1

1.2. Payments will be withheld in case of Non-compliance ofthe terms and condition of RFP document.

While we are principally fine with the payment terms, we humbly request your good office to define the timelines within which the payments shall be disbursed post submission of invoice. We humbly propose 30 days from the date of receipt of invoice.


Page 13 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



129 Page 22-23


1.3. The undisputed payment will be made after submission ofnecessary documents like delivery challan, Installation reports,completion reports, etc. duly signed / sealed by authorized BankOfficials and road permit receipt (if any) etc.


130 Page 22-23


1.4. The payment processing is done centrally at Mumbai. TheSuccessful Bidder should submit all bills / invoices to the contactindicated in the Purchase Order. The payment will be released within30 days from respective month end upon submission of all requireddocuments to the satisfaction of the Bank.

Further, Bank’s right for disputing any fine is agreeable, however, it is requested that we also define timelines for resolution of dispute, as any uncertainty may lead to jeopardizing payments. We humbly propose 15 days from the date of notification of dispute.


131 Page 22-23


1.5. Payment processing will be initiated only after ensuringthat the Bidder has submitted and executed all legal documents.


132 Page 49Section 2,

Clause 36.3

Where the termination of the Contract is prior to its stipulated termon account of a default on the part of the Successful Bidder or due tothe fact that the survival of the Successful Bidder as an independentcorporate entity is threatened/has ceased, the Purchaser shall paythe Successful Bidder for that part of the equipment procured whichhave been authorized by the Purchaser and satisfactorily performedby the Successful Bidder up to the date of termination, withoutprejudice any other rights, the Purchaser may retain such amountsfrom the payment due and payable by the Purchaser to theSuccessful Bidder as may be required to offset any direct lossescaused to the Purchaser as a result of any act/omissions of theSuccessful Bidder. In case of any loss or damage due to default onthe part of the Bidder in performing any of its obligations with regardto executing the scope of work under this Contract [as laid down inthe Service Specifications,] the Bidder shall compensate thePurchaser for any such direct loss, damages or other costs, incurredby the Purchaser. (The Bidder shall not be liable for any indirect orconsequential losses). Additionally, the other members of SuccessfulBidder’s team shall continue to perform all its obligations andresponsibilities under this Contract in an identical manner as werebeing performed hitherto before in order to execute an effectivetransition and to maintain business continuity.

We understand that Vendor/Bidder shall not be liable for any indirect or consequential losses and liability shall be restricted only to direct damages. Please confirm.

As per RFP terms.

133 Page 37Section 2 Clause 13

13.1. The Bidder further represents and warrants that all licensesdelivered /rendered under and in accordance with this Contract shallhave no defect, arising from design or from any act, error/defect oromission of the Bidder.

While we are fine with the warranty provision, it is requested to disclaim implied warranties to avoid any ambiguity at a later stage. We humbly propose the following:



13.2. The minimum warranty and ATS period shall be the periodof 36 Months (12 months Warranty and 24 months ATS) i.e. ThreeYear (3) from date of Phase-II of proposed.



13.3. Upon receipt of notice of such defect / error or deficiency,the Bidder shall, with all reasonable speed, repair or replace thedefective tool/ software or parts thereof, without cost to Purchaser.

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, COMPANYDOES NOT MAKE OR GIVE ANY REPRESENTATION OR WARRANTYOR CONDITION OF ANY KIND, WHETHER SUCH REPRESENTATION,WARRANTY, OR CONDITION BE EXPRESS OR IMPLIED



13.4. If the Bidder having been notified fails to remedy thedefect(s) within the period specified in SLA, Purchaser may proceedto take such remedial action as may be necessary, at the Bidder’s riskand expense and without prejudice to any other rights, whichPurchaser may have against the Bidder under and in accordance withthe Contract


Page 14 of 35

Sr. No

RFP Ref.Page

No

RFP clause No




7.1. The Purchaser shall own and have a right in perpetuity touse all Intellectual Property Rights which have arisen out of or inconnection with the implementation of this Contract, including allprocesses and products which have been developed by theSuccessful Bidder during the performance of Services and for thepurposes of inter-alia use or sub-license of such Services under thisContract. The Bidder undertakes to disclose all Intellectual PropertyRights arising out of or in connection with the performance of theServices to the Purchaser and execute all suchagreements/documents and file all relevant applications, effecttransfers and obtain all permits, approvals, consents and noobjections that may be necessary in this regard to effectively transferand conserve the Intellectual Property Rights of the Purchaser.

While we are fine with the clause and obligations therein, we are of the firm view that it is in the interest of both parties to disclaim their respective pre-existing IPR from the purview. As such we humbly propose following:



7.2. Further, the Bidder shall be obliged to ensure that allapprovals, consents, no objections, registrations, licenses, permitsand rights which are inter-alia necessary for use of the informationtechnology system installed by the Successful Bidder, shall beacquired in the name of the Purchaser, prior to termination of thisContract and which shall be assigned by the Purchaser if necessaryunder the applicable laws or otherwise to the Bidder for the purposeof execution of any of its obligations under the terms of the Bid, orthis Contract. However, subsequent to the term of this Contract,such approvals, consents, no objections, registrations, licenses,permits and rights etc., shall ensure to the exclusive benefit of the

Each Party (or its licensors as applicable) shall retain ownership ofits intellectual property rights, including without limitation patents,copyright, know-how, trade secrets and other proprietary rights(“IP”) which were existing prior to each respective SOW, or IPdeveloped, licensed or acquired by or on behalf of a Party or itslicensors independently from the Services or the Deliverables (“Pre-existing IPR)



7.3. The Bidder shall ensure that while it uses any software,hardware, processes or material in the course of performing theServices, it does not infringe the Intellectual Property Rights of anyperson and the Bidder shall keep the Purchaser indemnified againstall costs, charges, expenses, liabilities, claims, damages, litigations,suits, judgments and/or otherwise howsoever, arising out of anyillegal or unauthorized use (piracy) or in connection with any claim orproceedings relating to any breach or violation of anypermission/license terms or infringement of any Intellectual PropertyRights by the Bidder or any sub-Bidder during the course ofperformance of the Services

Also, it is requested that any assignment of IPR shall be subject to payment in full, as it is work made for hire.



7.4. In the event of any claim asserted by a third party ofinfringement of trademark, trade names, copyright, patent,intellectual property rights or industrial drawing/design rights arisingfrom the use of the Products or any part thereof in India oranywhere, the Successful Bidder shall act expeditiously to extinguishsuch claim. If the Successful Bidder fails to comply and the Bank isrequired to pay compensation to a third party resulting from suchinfringement, the Successful Bidder shall be responsible for thecompensation including all expenses, court costs and lawyer fees.The Bank will give notice to the Successful Bidder of such claim, if it ismade, without delay.


141 Page 34Section 3

Clause 1.12

1.12. “Commissioning” means, the System shall be considered to have been commissioned, when the entire job, including supply, configuration, successful testing of all hardware & software is executed to the satisfaction of the Purchaser and the Acceptance Certificate is issued.

While we are fine with the provision, your good office will appreciate that the payments directly coincide with acceptance certificate. Hence, it is humbly requested that definitive timelines may be agreed for concluding the acceptance testing. We humbly propose 15 days from the date of delivery for testing.


Page 15 of 35

Sr. No

RFP Ref.Page

No

RFP clause No




15.2 The Parties agree that any dispute between the Parties, whichcannot be settled by negotiation in the manner, described above,may be resolved exclusively by arbitration and such dispute may besubmitted by either party to arbitration within thirty (30) days of thefailure of negotiations. Arbitration shall be held in Mumbai, India andconducted in accordance with the provision of the Arbitration andConciliation Act, 1996 or any statutory modification or re-enactmentthereof. Sole Arbitrator shall be appointed by the Bank. Thearbitration proceedings shall be conducted in the English language.Subject to the above, the courts of law at Mumbai alone shall havethe jurisdiction in respect of all matters connected with the Contract.The arbitration award shall be final, conclusive and binding upon theParties and judgment may be entered thereon, upon the applicationof either party to a court of competent jurisdiction. Each Party shallbear the cost of preparing and presenting its case, and the cost ofarbitration, including fees and expenses of the arbitrators, shall beshared equally by the Parties unless the award otherwise provides.

While we are principally fine with the clause, we humbly request that the right to appoint the Sole Arbitrator shall be mutual rather unilateral. This is especially in view of recent judicial precedents from Hon’ble Supreme Court of India, one of them being Perkins Eastman Architects DPC & Anr. V HSCC (India) Ltd


143 Page 41Section3 Clause 25

25.1 The Purchaser reserves the right to inspect andmonitor/assess the progress of the project at any time during thecourse of the Contract. The Purchaser may demand and upon suchdemand being made, the Purchaser shall be provided with anydocument, data, material or any other information, which it mayrequire, to enable it to assess the progress of the project.

While we are principally fine with the right of audit of LIC, however, we humbly propose the following:



25.2 The Purchaser shall also have the right to conduct, eitheritself or through another agency as it may deem fit, an audit tomonitor the performance by the Bidder of its obligations/functions inaccordance with the standards committed to or required by thePurchaser and the Bidder undertakes to cooperate with and provideto the Purchaser/ any other agency appointed by the Purchaser, alldocuments and other details as may be required by them for thispurpose. Any deviations or contravention identified as a result ofsuch audit/assessment would need to be rectified by the Bidderfailing which the Purchaser may, without prejudice to any otherrights that it may have, issue a notice of default.

· Audit should ideally be conducted once per annum; Audit should be restricted to records pertaining to the Services and Deliverables under the Agreement;



· Audit should be subject to prior written notice of period as may be mutually agreed between the parties, ideally 15 days;

Sufficient notice will be provided by the Bank.


25.3 Purchaser's right to inspect, test and, where necessary,reject the Goods / Services after the Goods / Services' arrival at thedestination shall in no way be limited or waived by reason of thegoods / services having previously been inspected, tested, andpassed by Purchaser or its representative prior to the Goods /Services shipment from the place of origin.

· use of any third party auditor that is a competitor of Company shall be subject to Company ’s prior written approval, such approval not to be unreasonably withheld or delayed;


147

· Client or any auditor conducting any such audit shall at all times comply with any and all reasonable security and confidentiality guidelines and other policies of Company with respect to the audit.


Page 16 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



148

· Client shall not be entitled to audit: (a) data or information of other customers or clients of Company; (b) any cost information unless such is the basis of a billable expense; (c) Company's quality assurance reviews, contract management reports, and security functions; (d) third parties except to the extent Company has the right to grant such rights, or (v) any other Confidential Information of Company that is not directly relevant for the authorised purposes of the audit.


149 35.1.ii. i) We propose cure period of thirty (30) days before termination for default.



a. Termination for Insolvency: The Purchaser may at any timeterminate the Contract by giving written notice of 30 (thirty) days tothe Bidder, without compensation to the Bidder, if the Bidderbecomes bankrupt or otherwise insolvent, provided that suchtermination will not prejudice or affect any right of action or remedywhich has accrued or will accrue thereafter to the Purchaser.



b. Termination for Default: The Purchaser, without prejudice toany other right or remedy for breach of Contract, by a written noticeof default sent to the Successful Bidder / Vendor, may terminate theContract in whole or in part.

ii) It is requested to extend the timelines for termination for convenience from 30 days to 90 days, as it is a reasonable timelines for bidder to accommodate the deployed resources and equipment(s). Also, it is requested that termination for convenience shall be made subject to mutually agreed termination fees, as bidder would had incurred certain non-refundable cost in anticipation for business entire term.



c. Termination for Convenience: Notwithstanding the provisionsof the Contract and/or the Bid Documents, the Purchaser at its solediscretion and without prejudice to any other right or remedy andwithout assigning any reasons, by written 30 days’ notice sent to theBidder, may terminate the Contract, in whole or in part, at any timefor its convenience. The notice of termination shall specify thattermination is for Purchaser’s convenience, the extent to whichperformance of the Bidder under and in accordance with theContract is terminated, and the date upon which such terminationbecomes effective.

iii) We humbly request your good office to assist vendor with right for termination for cause including for non-payment of dues for more than 60days.



Clause no. 36.2

In the event that the termination of this Contract is due to the expiryof the term of this Contract / a decision not to grant any (further)extension by the Purchaser, the Bidder herein shall be obliged toprovide all such assistance to the successor Bidder or any otherperson as may be required and as the Purchaser may specifyincluding training, where the successor(s) is arepresentative/personnel of the Purchaser to enable the successor toadequately provide the Services hereunder, even where suchassistance is required to be rendered for a reasonable period thatmay extend beyond the term/earlier termination hereof

While we are fine with rendering exist assistance, however, any assistance beyond the term of the contract shall be subject to agreeable cost. We humbly request your good office to provision for the same.


Page 17 of 35

Sr. No

RFP Ref.Page

No

RFP clause No




Clause 36.3

36.3 Where the termination of the Contract is prior to its stipulatedterm on account of a default on the part of the Successful Bidder ordue to the fact that the survival of the Successful Bidder as anindependent corporate entity is threatened/has ceased, thePurchaser shall pay the Successful Bidder for that part of theequipment procured which have been authorized by the Purchaserand satisfactorily performed by the Successful Bidder up to the dateof termination, without prejudice any other rights, the Purchaser

We humbly request your good office that the cost for procurement of undelivered services shall be capped to 10% of the fees of concerning deliverable.



Clause 42.1

The Bidder shall not be entitled to make any claim, whatsoever against the Purchaser, under or by virtue of or arising out of, this Contract, nor shall the Purchaser entertain or consider any such claim, if made by the Bidder after he shall have signed a “No claim” certificate in favor of the Purchaser in such forms as shall be required by the Purchaser after the works, Services/Systems are finally accepted

We humbly request your good office to delete this provision being contradicting Section 28 of Indian Contracts Act.


156 Page 85

Annexure 17

(Integrity Pact)

The BIDDER undertakes that it has not supplied/ is not supplying similar product/ systems or subsystems at a price lower than that offered in the present bid in respect of any other Ministry/ Department of the Government of India or PSU or any other Bank and if it is found at any stage that similar product/ systems or sub systems was supplied by the BIDDER to any other Ministry/ Department of the Government of India or a PSU or a Bank at a lower price, then that very price, with due allowance for elapsed time, will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the PRINCIPAL, if the contract has already been concluded.

While we are fine with the provisions of pre-contract integrity pact and shall ensure compliance, however, we request deletion for this clause. Your good office shall acknowledge that the invoicing/pricing varies per volume, location, scope and other related circumstances and can't be assessed against watertight parameters.


157

We did not find any restriction regarding subcontracting. Kindly confirm our understanding that the bidder is allowed subcontract. In any case, bidder shall continue to be liable for all acts/omissions of subcontractors.


158 Page no - 27

3. Scope of Work

Onboarding of 5 applications with end to end pipeline integration as per Bank’s requirement.

Among 5 applications, Please specify the details on number of Web, Mobile (Native/Hybrid) and Desktop client server applications?


159 Page no - 27

3. Scope of Work

Further identify and submit plan for 25 more applications to onboard to platform, demonstrate all features of platform as well as to achieve the above technical specification.

Among 25 applications, Please specify the details on number of Web, Mobile (Native/Hybrid) and Desktop client server applications?


160 Page no - 27

3. Scope of Work


Please specify the size of source code for 5 applications mentioned. The information will be provided to selected bidder.

161 Page no - 27

3. Scope of Work


Please specify the size of source code for 25 applications mentioned.


162 Page no - 27

3. Scope of Work


Please specify the size of deployable WAR file for each of 5 applications mentioned.


163 Page no - 27

3. Scope of Work


Please specify the size of deployable WAR file for each of 25 applications mentioned.


164 Page no - 26

2.9 Compliance

Sheet

2. The platform should allow application Deployment on traditional hardware, virtualized architecture or others

What would be the frequency of application deployments after DevOps is setup?Example: Daily, Weekly, Bi-weekly, Monthly .etc.

Applcations follow various deployment frequencies.

Page 18 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



165 Page no - 29

4.1 Scalability

4.1.1 The platform/ solution/ architecture should be able to support and scale to onboard minimum 30 applications over the duration of the Contract period.

To identify the infrastructure for load tests, What are the maximum concurrent users expected for below channels in 30 applications?Web - Mobile - Desktop client server -


166 Page no - 29

4.1 Scalability

4.1.1 The platform/ solution/ architecture should be able to support and scale to onboard minimum 30 applications over the duration of the Contract period.

What would be the frequency of Security Audit and Performance Audit of 30 applications?Example: Monthly, Quarterly, Annually .etc.

Quarterly / Annually

167 Page no - 26

2.9 Compliance

Sheet

14. The platform should be able to provide a common comprehensive reporting dashboard as part of “continuous monitoring”.

Any monitoring tools currently in use to monitor 30 applications in scope?

The Bank is using Tivoli for infra and Appdynamics for few applications.

168 GeneralSubcontract/Consortium/Partnership Kindly confirm if Consortium/Partnership allowed to bid for this

opportunity? Not allowed.

169 Page no - 56

2. ELIGIBILITY CRITERIA

(ANNEXURE-2)

Bidder should have experience of implementation of at-least 2 DevOps software / solution / services Globally out of which at-least 1 in India during last 3 years.

Is it mandatory for bidder to have this experience OR can we leverage our partner's experience and bidder (3i Infotech) front end the opportunity?

Mandatory for bidder.

170 Page no - 18

Bidder’s Previous Experience evaluation process Is the Partner's experience suffice here to gain marks/score OR is it mandatory for bidder to have this experience directly inorder to score the defined marks

Mandatory for bidder.

171 23 1.1

All the payments to the Successful Bidder shall be subject to the performance/ delivery of the Services to the satisfaction of IDBI Bank for this purpose.

Kindly confirm if the same can be modifies as - All the payments to the Successful Bidder shall be subject to the performance/ delivery of the Services to the scope of services/work Order agreed between the parties.


172 23 1.12

Under no circumstances IDBI Bank shall be liable to the Successful Bidder and/or its employees/personnel/representatives/agent etc. for direct, indirect, incidental, consequential, special or exemplary damages arising from termination of the Contract;

We request to make this clause mutual for both the parties. No change in RFP terms.

173 23 1.12

IDBI Bank reserves the rights to dispute/deduct payment/withhold payments/set-off/further payment due to the Successful Bidder under the Contract, if the Successful Bidder has not performed or rendered the Services in accordance with the provisions of the Contract which the IDBI Bank at its sole discretion adjudge.

We request that prior to deduction/set off vendor should be notified & nescessary step if possible should be mutually taken by parties , prior such deduction


Page 19 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



174 36 6

IndemnityThe Successful Bidder shall execute and furnish to the Purchaser, a deed of indemnity in favor of the Purchaser in a form and manner, as given in Annexure-12, indemnifying the Purchaser its directors, employees, agents and representatives from and against any costs, loss, damages, expense, claims, litigations, suits, actions, judgments, and or otherwise including but not limited to those from third partiesor liabilities of any kind howsoever suffered, arising out of or incurred inter alia during and after the Contract period including but not limited to third-party claims due to infringement of Intellectual Property Rights including but not limited to patent, trademark, logo, copy-rights or industrial drawings and designs arising from use of the Services or any part thereof and/or otherwise.The provisions under this clause shall survive the termination of the Contract.

We request IDBI to indemnify us in event any claim arises due to act or omission of IDBI & to limit the survival of the indemnification clause for 2 years post termiantion or expiry of agreement.


175 37 11.7

11.7. If there is a difference of opinion between the Bidder and Purchaser whether a particular work or part of the work constitutes a change order or not, the decision of the Purchaser shall be final, conclusive and binding on the Bidder.

Sole dicretion of Purchase in event of differences will be deterimental to supplier interest , thus parties shall mutally in eventof such difference


176 40 21

NO SET-OFF, COUNTER-CLAIMS, CROSS-CLAIMS21.1. In case the Bidder has any other business relationship with Purchaser, no right of set-off, counter-claim and cross-claim and or otherwise will be available under this Contract to the Bidder for any payments receivable under and in accordance with that business.

We request this clauser to be mutual for both the parties No change in RFP terms.

177 42 26.6Further, the Bank shall be entitled to make adjustment in the payment of Contract price in the event of levying penalty on the Bidder.

Please provide further clarity if penalty is imposed on vendor, whether any changes will be there in the contract price agreed between both the parties

Penalty will be deducted from payable amount.

178 49 35

TERMINATION35.1. The Purchaser may, terminate this Contract by giving the Bidder a prior and written 30 (thirty) days’ notice indicating its intention to terminate the Contract under the following circumstances:i. Where it comes to the Purchaser’s attention that the Successful Bidder (or the Bidder’s team) is in a position of actual conflict of interest with the interests of the Purchaser, in relation to any of terms of the Successful Bidder’s Bid or this Contract.ii. Where the Successful Bidder’s ability to survive as an independent corporate entity is threatened or is lost owing to any reason whatsoever, including inter-alia the filing of any bankruptcy proceedings against the Successful Bidder, any failure by the Successful Bidder to pay any of its dues to its creditors, the institution of any winding up proceedings against the Successful Bidder or the happening of any such events that are adverse to the commercial viability of the Successful Bidder. In the event of the happening of any events of the above nature, the Purchaser shall reserve the right to take any steps as are necessary, to ensure the effective transition of the project to a successor Bidder, and to ensure business continuity.a. Termination for Insolvency: The Purchaser may at any time terminate the Contract by giving written notice of 30 (thirty) days to

We request to seek mutual termination right for both the parties an 30 days cure period prior to termination notice in event of default


Page 20 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



179 52 46.3

The Bank shall not be held liable for and is absolved of any responsibility or claim / litigation arising out of the use of any third party software or modules supplied by the Bidder as part of this RFP document. The Bank may be entitled to damages from Bidder on account of this. In no event shall the Bank be liable for any indirect, incidental or consequential damages or liability, under or in connection with or arising out of this RFP document and subsequent agreement or the hardware or the software delivered hereunder, howsoever such liability may arise, provided that the claims against customers, users and service providers of the Bank would be considered as a direct claim

We request to modify the clause as :The Bank shall not be held liable for and is absolved of any responsibility or claim / litigation arising out of the use of any third party software or modules supplied by the Bidder as part of this RFP document in such fault is not attributable to Bank .The Bank may be entitled to damages from Bidder on account of this. In no event shall the Either party be liable for any indirect, incidental or consequential damages or liability, under or in connection with or arising out of this RFP document and subsequent agreement or the hardware or the software delivered hereunder.


180

We would lile to request the inclusion of below clause as resouces are provided :Non Solicitation Clause :Parties agree that, unless otherwise agreed to by and between the Parties in writing, during the Term of this Agreement and for a period of two (2) years from the termination or the expiry of this Agreement, neither Party shall: (a) directly or indirectly solicit, hire or otherwise retain as an employee or independent contractor, an employee or former employee of the other Party or (b) induce any such employee to terminate its employment with its employer. However, the Parties may agree to solicit any of the other party’s employee after the payment solicitation fees to the other Party.


181

General Considering the current situation we earnestly request you to kindly allow the vendors to submit their bid online through your procurement portal and accept Demand draft also through online mode.


182 9 11

Submission of Bid Fee and EMD:

Bid Fee & EMD must be deposited by the Bidder through electronic mode (NEFT) to IDBI Bank’s Current Account No. - 18337000010052, IFSC Code – IBKL0000183 at its branch situated at Belapur, Mumbai 400614. Bid not accompanied with Receipt on submission of Bid Fee & EMD will not be considered.

Kindly allow us to submitthe EMD as BG. No change in RFP terms.

Page 21 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



183 9 12

Security Deposit/PBG:

Successful Bidder/s is required to submit three Performance Bank Guarantees (PBG) –• 1st PBG to be submitted within 15 days of PO issuance. The value of 1st PBG should be 10% of the contract value (excluding ATS and cost of resource for support) issued by a scheduled commercial bank (other than IDBI Bank Ltd) with a period so as to cover the 24 months validity period + 12 months claim period from the date of issuance of PBG• 2nd PBG to be submitted one month before expiry of validity period of 1st PBG. The value should be 10% of the annual cost of ATS and cost of resources for support issued by a scheduled commercial bank (other than IDBI Bank Ltd) with validity period of 12 months + 12 months claim period. Older PBG will be released only on receipt of fresh PBG.• 3rd PBG to be submitted one month before completion of expiry period of the 2nd PBG. The value should be 10% of the annual cost of ATS and cost of resources for support issued by a scheduled commercial bank (other than IDBI Bank Ltd) with validity period of 12 months + 12 months claim period. Older PBG will be released only on receipt of fresh PBG.

1) Basis project delivery milestones mentioned on Pg. 29 - Clause 4, total support required is for 3 years (1 year warranty and 2 year AMC/ ATS post warranty). However the PBG timeline calculation says it should be valid for 4 years. Request your clarification on this.

2) Refer to Contract Price - Clause 26 Pg 42, the Contract price will be valid for a period of 4 (Four) years from the date of issue of LOI / First Purchase Order (PO) / Contract date whichever is earlier. Is the PBG calculation for 4 years for this clause ?

The 1st PBG is for deployment of the solution, onboarding of 5 applications and warranty period of 1 year starting after onboarding of all 5 applications.

184 12 2 (2.3)

GENERAL INSTRUCTIONS

The Bid shall be properly signed by a person or persons duly authorized by the Bidder with signature duly attested. In the case of a body corporate, the Bid shall be signed by the duly authorized officers and supported by requisite internal corporate authorizations. The Bid submitted in case of a consortium shall be rejected without assigning any reason thereof.

We request you to allow the consortium. No change in RFP terms.

185 16 8 (8.8)

PERFORMANCE SECURITY DEPOSIT (PSD)/PERFORMANCE BANK GUARANTEE(PBG)

Penalties, if any will be recovered from the PBG. In case PBG amount decreases from the initial deposit level due to penal deductions, etc., it shall be made up / replenished back to the initial amount deposited within 7 days of such penal deductions, etc. being affected.

Refer Pg. 22 - Section 2 - Caluse 1 - Point 3, Payment with regard to ATS support (C) (after completion of one year warranty period) will be paid quarterly in arrears.

Request you to deduct the penalty amount from the ATS support charges instead of encashing the PBG.

Bank will follow extant practice. No change in RFP terms.

186 22Sec. 2 -

Clause 1 (1)

Supply & Installation of Tools

• 50% of payment (A) on successful installation of the tools (Phase-I). Invoice for each tool (which has been listed in the commercial bid) can be raised separately, and payment shall be made for installation of that particular tool.• 40% of payment (A) on completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 8% of payment (A) on completion of on-boarding of each of the 5 applications separately.• 10% of payment (A) on completion of warranty period.

1) Request you to release the balance 10% payment as we are already submitting the PBG of 10% within 15 days of PO/LOI.


Page 22 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



187 22Sec. 2 -

Clause 1 (2)

On-boarding of 5 applications:

• 90% of payment (B) on successful completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 18% of payment (B) on completion of on-boarding of each of the 5 applications separately.• 10% of payment (B) on completion of warranty period.

1) Request you to release the balance 10% payment as we are already submitting the PBG of 10% within 15 days of PO/LOI.


188 4935

(35.1.II.C)

Termination for Convenience:

Notwithstanding the provisions of the Contract and/or the Bid Documents, the Purchaser at its sole discretion and without prejudice to any other right or remedy and without assigning any reasons, by written 30 days’ notice sent to the Successful Bidder, may terminate the Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify that termination is for Purchaser’s convenience, the extent to which performance of the Successful Bidder under and in accordance with the Contract is terminated, and the date upon which such termination becomes effective.

We request you to grant termination period of 90 days instead of 30 days.


189 35 7

INTELLECTUAL PROPERTY RIGHTS & PATENT RIGHTS

7.1. The Purchaser shall own and have a right in perpetuity to use all Intellectual Property Rights which have arisen out of or in connection with the implementation of this Contract, including all processes and products which have been developed by the Bidder during the performance of Services and for the purposes of inter-alia use or sub-license of such Services under this Contract. The Successful Bidder undertakes to disclose all Intellectual Property Rights arising out of or in connection with the performance of the Services to the Purchaser and execute all such agreements/documents and file all relevant applications, effect transfers and obtain all permits, approvals, consents and no objections that may be necessary in this regard to effectively transfer and conserve the Intellectual Property Rights of the Purchaser.

7.2. Further, the Successful Bidder shall be obliged to ensure that all approvals, consents, no objections, registrations, licenses, permits and rights which are inter-alia necessary for use of the information technology system installed by the Successful Bidder, shall be acquired in the name of the Purchaser, prior to termination of this Contract and which shall be assigned by the Purchaser if necessary

We request some changes in this clause. As far as Indemnities are concerned, we request that notwithstanding anything contained in this RFP and its Annexures herein, we will indemnify Bank for the following: a.in case of any third party IPR infringement claim against Bank in respect of Services, provided by Bidderb.in case of any third party claims for breach of confidential information c.in case of bodily injury, death of any person due to gross negligence of Bidder or its personnel while providing Services. d.claims for violation of tax laws and anticorruption laws

As far as products/software supplied are concerned, Bidder is not the OEM/Software Licensor, and hence all Indemnities in respect of such products/software, will be governed by the OEM terms or end user license terms from the software licensor. Similarly, if the OEM/Software Licensor is providing support services in respect of the Software, then all Indemnities in respect of such support services will be governed by the terms of the Software Licensor and Bidder will only pass on the same “as-is” to the Bank.


190 30 6 (6.1)

Set-up and Implementation:

6.1.1. Penalty of 1% per week will be applicable on delay of timelines as mentioned for Commissioning of platform and tool-set including Closure of security review finding i.e. 12 weeks from date of PO issuance, subject to a maximum of 10% of cost of tools (A).6.1.2. Penalty of 1% per week will be applicable on delay of timelines as mentioned for on-boarding of 5 applications with end-to-end pipeline integration (Phase-II) i.e. six months from the date of Phase-I, subject to a maximum of 10% of implementation cost (B).6.1.3. Delay period from the Bank will be excluded from calculation of SLA/ Delivery timelines. Evidence for the same will be provided by the Bidder.6.1.4. Overall penalty, due to breach in set-up and implementation timelines, is capped at 10% of the Contract value.

We request you to cap the penalty to 5% of contract value instead of 10%.


Page 23 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



191 36 11

CHANGE ORDERS / ALTERATION / VARIATIONS

11.1. The Bidder agrees that the requirements given in specifications, charts, etc in the RFP Documents are minimum requirements of mere indicative nature and are in no way exhaustive. It shall be the responsibility of the Bidder to meet all the requirements of specifications, charts, etc and other criteria contained in the RFP Documents and any upward revisions and/or additions of quantities, specifications sizes given in specifications, charts, etc., of the RFP Documents required to be made during execution of the works shall not constitute a change order and shall be carried out without a change order as forming part of the Services agreed hereunder and shall be carried out without any time and cost effect to Purchaser. Further upward revisions and or additions required to make Bidder’s selected equipment and installation procedures to meet RFP Documents requirements expressed and to make entire facilities safe, operable and as per specified codes and standards shall not constitute a change order and shall be carried out without any time and cost effect to Purchaser. Any upward revision and/or additions consequent to errors, omissions, ambiguities, discrepancies in the specification etc. of the RFP Documents which the Bidder had not

We requet Bank to have the properly defined SOW, which needs to be decided & well understood before the project awarding, so that there is no issue / challenges lateron in terms of compatibility or deployment.


192 45 31Confidentiality Will there be requirement of signing any NDA between Bank and

successful bidder ? If yes, then will Bank share the NDA document

Yes. Available in RFP document annexure #11.

193 29 4

PROJECT DELIVERY MILESTONE:1) Commissioning of platform & tool-sets.2) Closure of Security review findings (Phase-I)

We request Bank to change the timeline as below:

Max 8 Weeks for delivery and 10 week for setup and installation from Date of PO issuance


194 Page 15 7.1

Micro & Small Enterprises (MSEs) registered under the SPRS (Single Point Registration Scheme) of National Small Industrial Corporation (NSIC) or equivalent and having single point registration are exempt for payment of EMD to the extent of monetary limit stated in the registration certificate. The Bidder should submit the valid certified copy of NSIC or equivalent registration certificate/ renewal certification. Photocopy of application towards registration / renewal is not acceptable.

We fall under " Small Services" category registered under Udyam. Kindly confirm if we are exempted from EMD submission. Certificate enclosed for your review.

As per GoI guidelines.The eligible bidders has to submit valid documentary proof for exemption.

195 Page 24 2.4The Bank is following the standard infrastructure set-up. However, the selected bidder has to do hardware assessment for finalization of requirement

Please provide hardware sizing details The selected bidder will do the assesment.

196 Page 25 2.8 (ix)

The platform should be able to help application owners to automate unit testing, functional testingand non-functional testing (e.g. performance test, security test) and integrate them into thepipeline.

Do unit, functional, and non-functional test cases exist per application? If yes, what tools and/or scripting languages are used to create and execute those test cases? These will guide us to estimating efforts for CT


197 Page 25 2.8 (xviii)

The platform should have the ability to raise tickets for day to day operational issues pertaining tothe applications/ modules developed using the platform. It should also have the ability to track thestatus and action taken by onsite support team.

Which ticketing system is used by the Bank? Any ITSM tool implemented? If yes, which one?


198 Page 26 2.9 (11)

The platform should be able to help application owners to automate unit testing, functional testing and non-functional testing (e.g. performance test, security test) and integrate them into the pipeline.

Please provide your specific expectations on Test Automation The information will be provided to selected bidder.

Page 24 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



199 Page 27 3 (iii)


1. What is the definition of on-boarding? 2. Please provide the details of the 5 Applications – Development Stack used, Platform, Front End, Middleware, Database etc 3.Do you have access to the source code for these 5 Applications? 4. Please provide the details of the 25 Applications – Development Stack used, Platform, Front End, Middleware, Database etc 5. Do you have access to the source code for these 25 Applications


200 Page 28 3.1.3Guide and assist in implementing DevOps governance framework Is there an existing Governance Framework for application

development and deployment? If yes, please shareInformation will be provided to selected bidder.

201 Page 28 3.1.9

Provide support on various issues like performance bottlenecks, health check-up, resolution of any complex operational or performance or security issue, migration to the DevOps tools.

What are the tools that are used for development / Operations / Monitoring / Security etc. in the existing environment


202 Page 29 4Project Milestones 2 - Closure of Security review findings (Phase-I) What are the matrix / criteria used for security review The information will be provided to selected bidder.

203 Nil NilNil Please provide the details of existing DevOps practices if any Currently there is no DevOps in place.

204 Nil NilNil Please provide your expectations completion / success criteria The success criteria will be deatiled with selected

bidder.

205 27Section 1.1,

point(d)

Completions of the Trainings for User Groups (Development, Devops and Information Security etc.)

we understand that training needs to be provided to User Group on DevOps Platform. Can you please confirm How many users will be there in the user group who will use the DevOps Platform?


206 32 Section 3, Point (v)

The way out for onboarding of applications to DevOps platform where source code is not available with the Bank

We need more clarity on this. Are we expected to deploy the provided binaries only?

This is required for the applications procured from third party vendors where source code is not available with the Bank and which should be on-boarded on DevOps platform. To deploy the binaries/ sript/ files/ executables are some of the options; however, bidder may propose best suited alternate options on case to case basis.

207 33 Section 3.1.10

Administration, management and monitoring of the Integrated Centralized DevOps Platform

We understand that an Integrated centralised platform needs to be setup. Can you please confirm if there is any hosting preference for the Platform(On-Premise or SaaS/managed services)?

On-premise

208 57 2.Eligibility

Criteria point 6

Bidder should have experience of implementation of at least 2 DevOpssoftware / solution / services Globally out of which at-least 1 in India during last 3 year -Copy of the order and Certificate of completion of work.

if DevOps environment is implemented in a long duration contract please confirm if this project will be eligible

Assuming that PO is issued for a project under which DevOps is one of the component.The bidder needs to provide copy of PO along with SOW having details of DevOps implementation and reference to concern PO or confirmation from client on client's letter head, clearly mentioning the implementation of DevOps and status of completion.

209 572.Eligibility

Criteria point 6

as above Please confirm if certificate of completion of work - is the certificate of implementation of DevOps environment in long duration project The bidder needs to provide copy of PO along with

SOW having details of DevOps implementation and reference to provided PO or confirmation from client on client's letter head, clearly mentioning the implementation of DevOps and status of completion.

Page 25 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



210 572.Eligibility

Criteria point 6

as above

Please confirm if phase wise completion of project where DevOps is implemented will be eligible

Assuming that PO is issued for a project under which DevOps is one of the component.The bidder needs to provide copy of PO along with SOW having details of DevOps implementation and reference to concern PO or confirmation from client on client's letter head, clearly mentioning the implementation of DevOps and status of completion.

211 572.Eligibility

Criteria point 6

as above please allow for self certification by authroized signatory where project is under NDA


2122.Eligibility

Criteria point 6

as above please allow from project delivered from India – offshore delivery model as part of India case study


213 18

2.7.1 Bidders Previous

Experience Evaluation

3.5 Mark for each implementation in BFSI sector and 2.5 marks for each implementation in other sectors

we request for BFSI sector to include Insurance as well BFSI stands for Banking, Financial Services and Insurance.

214Is cloud hosted/managed services an option for the bank or the platform needs to be hosted on-prem ? If yes then is there a preferred Cloud vendor for the bank ?

No

215 25

2.8 Technical

Specification

xviii. The platform should have the ability to raise tickets for day to day operational issues pertaining to the applications/ modules developed using the platform. It should also have the ability to track the status and action taken by onsite support team

Is there a preferred ticketing system or will one be adopted as a part of the scope of this initiative?

NO. The bidder has to propose as per SOW.

216 25

2.8 Technical

Specification

xvi. The platform should integrate with Bank’s platforms like Security Operation Centre (SOC), Preventive Identity Management (PIM), Security Incident Event Management (SIEM) etc. to meet security and compliance requirements as and when required.

What can be elaborated about the nature of the integration with SOC, PIM & SIEM tools, are these integrated through API, file, agent, mom etc.


217 25

2.8 Technical

Specification

xi. The platform should be able to orchestrate and manage development and test environments, UATand be future ready to support and manage Container based platform

Need further elaboration DevOps platform should be able to follow the entire CI/ CD process for the applications in scope. These applications already have their own environment for development and hosting the application.

218 25

2.8 Technical

Specification

vii. The platform should support source code management that enables coordination, sharing, version control and collaboration across the development teams. It should also track and merge branches, audit changes and enable concurrent work, to accelerate software delivery. It should act as centralcode repository for all onboarded applications

Is Git the only source code repository in scope or does it span out to SVN/CVS/Perforce/ClearCase or they would all be migrated to a central single Git based repo as a part of this project or there are none other than Git.

Currently we are using SVN. The source code may be migrated to repository as provided alongwith the Devops platform.

Page 26 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



219 35-36Clause 6:

Indemnity

6.1. The Bidder shall execute and furnish to the Purchaser, a deed of indemnity in favor of the Purchaser in a form and manner, as given in Annexure-12, indemnifying the Purchaser its directors, employees, agents and representatives from and against any costs, loss, damages, expense, claims, litigations, suits, actions, judgments, and or otherwise including but not limited to those from third parties or liabilities of any kind howsoever suffered, arising out of or incurred inter alia during and after the Contract period including but not limited to third-party claims due to infringement of Intellectual Property Rights including but not limited to patent, trademark, copy-rights or industrial drawings and designs arising from use of the Services or any part thereof and/or otherwise.6.2. The provisions under this clause shall survive the termination of the Contract.

a) Request Bank to remove the Deed of Indemnity and limit indemnity under the Limitation of Liability clause as it is aggregate liability as mentioned in Clause 46: Limitation of Liability.b) Also, since Bank has provided exclusion to indirect damages in Clause 47, request Bank to revise the indemnity to direct claims only.c) Request Bank to modify the clause as follows:

6.1. The Bidder shall execute and furnish to the Purchaser, a deed Of Indemnity in favor of the Purchaser in a form and manner, as given in Annexure-12, indemnifying the Purchaser its directors, employees, agents and representatives from and against any costs, loss, damages, expense, direct claims, litigations, suits, actions, judgments, and or otherwise including but not limited to those from third parties or liabilities as per Clause 46 of this RFP of any kind howsoever suffered, arising out of or incurred inter alia during and after the Contract period including but not limited to third-party claims due to infringement of Intellectual Property Rights including but not limited to patent, trademark, copy-rights or industrial drawings and designs arising from use of the Services or any part thereof and/or otherwise.6.2. The provisions under this clause shall survive the termination of


220 5246:

Limitation of Liability

46.1. The Parties acknowledge that circumstances may arise where on account of a breach by Successful Bidder of the terms of this RFP and subsequent Agreement, or other contractual or tortuous claim, the Bank may be entitled to damages from Successful Bidder. Successful Bidders aggregate liability shall be subject to an overall limit of the Total Contract price during the execution of the Project (Service period).

a) Request Bank to include indemnity under this clause as the overall liability of the bidder is aggregate in value.b) Request Bank to limit the Limitation of Liability to annual contract value as the costs for the completed milestones beyond a period of 12 months period will be recovered through bidder performance.c) Request Bank to modify the clause as below:46.1. The Parties acknowledge that circumstances may arise where on account of a breach by Successful Bidder of the terms of this RFP and subsequent Agreement, or other contractual or tortuous claim, the Bank may be entitled to damages from Successful Bidder. Successful Bidders aggregate liability, including any indemnities, shall be subject to an overall limit of the Total Annual Contract price during the execution of the Project (Service period).


221 78Annexure-14, S.No. ii

We undertake to be liable in case of any loss that may be caused to the Purchaser due to the breach of any of the aforesaid assurances & representations and also for any physical damage, loss of information, loss of reputation and those relating to copyright and Intellectual Property Rights (IPRs), caused due to activation of any such malicious code in the hardware / software supplied.

a) Request Bank to modify the clause in the Annexure -14 as below:

Subject to Clause 46 - Limitation of Liability of this RFP, we undertake to be liable in case of any loss that may be caused to the Purchaser due to the breach of any of the aforesaid assurances & representations and also for any physical damage, loss of information, loss of reputation and those relating to copyright and Intellectual Property Rights (IPRs), caused due to activation of any such malicious code in the hardware / software supplied.


222 74Annexure -

12

Deed of Indemnity Request removal of Deed of Indemnity and its respective references from this RFP as Bidder will comply Clause 6.1 within Limitiation of Liability clause.


Page 27 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



223 49Clause 35:

Termination

b. Termination for Default: The Purchaser, without prejudice to any other right or remedy for breach of Contract, by a written notice of default sent to the Successful Bidder / Vendor, may terminate the Contract in whole or in part.c. Termination for Convenience: Notwithstanding the provisions of the Contract and/or the Bid Documents, the Purchaser at its sole discretion and without prejudice to any other right or remedy and without assigning any reasons, by written 30 days’ notice sent to the Successful Bidder, may terminate the Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify that termination is for Purchaser’s convenience, the extent to which performance of the Successful Bidder under and in accordance with the Contract is terminated, and the date upon which such termination becomes effective.

Request Bank to provide a cure period of 30 days in case of Termination for Default and a notice period of 90 days in case of Termination for Bank convenience in order to recover the part of various investments and applicable manpower and third party costs and modify the respective clauses as below: b. Termination for Default: The Purchaser, without prejudice to any other right or remedy for breach of Contract, by a written notice of default of 30 days, sent to the Successful Bidder / Vendor, may terminate the Contract in whole or in part.c. Termination for Convenience: Notwithstanding the provisions of the Contract and/or the Bid Documents, the Purchaser at its sole discretion and without prejudice to any other right or remedy and without assigning any reasons, by written 30 90 days’ notice sent to the Successful Bidder, may terminate the Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify that termination is for Purchaser’s convenience, the extent to which performance of the Successful Bidder under and in accordance with the Contract is terminated, and the date upon which such termination becomes effective.


224 85

Point - 7: Fall Clause

under Annexure -

17

7. Fall Clause7.1 The BIDDER undertakes that it has not supplied/ is not supplying similar product/ systems or subsystems at a price lower than that offered in the present bid in respect of any other Ministry/ Department of the Government of India or PSU or any other Bank and if it is found at any stage that similar product/ systems or sub systems was supplied by the BIDDER to any other Ministry/ Department of the Government of India or a PSU or a Bank at a lower price, then that very price, with due allowance for elapsed time, will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the PRINCIPAL, if the contract has already been concluded.

Request Bank to remove the fall clause in line with the No change in RFP terms.

225 38 Clause 14.4

A delay by the Successful Bidder in the performance of its Contract obligations shall render the Successful Bidder liable to any or all the following sanctions:i. Forfeiture of its Performance Bank Guaranteeii. Termination of the Contract for default

This clause is very open-ended; Request Bank to provide a cure period of 30 days, followed by a written notice of 30 days, before applying the sanctions.


226 35

Clause 7: Intellectual

Property Rights and

Patent Rights

Request Bank to add the following prior to Clause 7.1 of the RFP:

“All Intellectual Property existing on or prior to the Effective Date of the relevant Contract will belong to the Party or the third party that owned those rights on that date”


227 53

Clause 47: Pre-

Contract Integrity

Pact

Any violation of the terms of Integrity Pact would entail disqualification of the Bidders and exclusion from future business dealings

Request Bank to consider to provide a cap of one year from participation from future business dealings as follows: Any violation of the terms of Integrity Pact would entail disqualification of the Bidders and exclusion from future business dealings for a period of one year.


228 15

Clause 7: Earnest Money Deposit

In view of the office memorandum dated 12-Nov-2020, request you to replace the EMD with Bid Security Declaration with a period of suspension of one year.


Page 28 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



229 68

Annexure - 10:

PERFORMANCE BANK GUARANTE

E FOR WARRANTY

In view of the office memorandum dated 12-Nov-2020, request you to replace the % of PBG from the existing 10% of contract price to 3 % of the contract price.


230

Additional Clause Any failure or delay of Bidder in performance of its obligations under this RFP is excused to the extent such failure or delay is solely attributable to Bank. In such event, Bidder and Bank shall mutually agree upon extension of time and additional charges as required.


231General

Technical Queries

What is the preference of DevSecOps platform with Open-source Software (OSS) tools or Proprietary tools?

Bidder may propose to meet the RFP requirement.

232As per requirement the DevSecOps tools needs to be integrated with AD? What if certain open-source tools doesn’t support AD?

Should support AD

233

Would you list out the exiting available tools? So we don’t duplicate it, so we can leverage existing ones. Like SVN, Git, JIRA etc.

Currently SVN is being used. However, bidder may propose to meet the RFP requirement.

234Some tools required external databases, does IDBI factor it or should we provide choices and hardware sizing?

Bidder may propose to meet the RFP requirement.

235a. Like SonarQube which comes with embedded H2 database, but recommended to use external PostgreSQL, MS SQL Server or Oracle DB

Clarification available in RFP document under Project Requirement #2.2.

236

b. Similarly JIRA, Fortify, Web Inspect, Nagios too. Clarification available in RFP document under Project Requirement #2.2.

237Is Functional and Non-functional in scope for Pilot? Like Regression testing, Performance Testing, Load Testing, Pen Testing etc.

Functional and Non-functional testing both are in scope.

238How many target environments in-scope? Dev, INT, SIT, UAT & Prod etc.

Dev, Test, UAT, Production etc at DC and production at DR location.

239

Hardware sizing should be considered for initial 5 Apps or for whole program? Or keep it as scalable as needed.

Hardware sizing has to be considered for whole program. However, since the Bank is providing hardware, it may be provisioned by the Bank as per the requirement.

240

Can DXC bring-in the own platforms to IDBI, so it will be more efficiency in implementation and maintenance?

Hardware infrastructure would be provided by Bank as mentioned in RFP. However, the bidder will have to share the requirement to host proposed DevOps solution.

241There are widespread of technologies (.NET, Java, Angular, PHP, Python, CRM), is there choice for initial set of 5 Apps? Say like only .NET and JAVA.

.Net and Java

242 Are they any preferred tools for DevSecOps platform? Like JIRA, GitHub, Jenkins, OpenShift etc.

No preference.

243What type of monitoring is looking for? Ex: Application, Infrastructure, Networking, APM etc. would you elaborate the requirement

Application monitoring and Devops platform performance monitoring.

244 Are the environments at on-prem/cloud/hybrid? On-premise.

245 Do all applications needs to be containerized or only Microservice architecture applications?

Bidder may propose.

246 Is there preference for Container Orchestration platform? Kubernetes, OpenShift, Tanzu etc.

No preference.

Page 29 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



247 What is the application server been used to host applications? Like WebSphere, JBOSS etc.

IIS, Apache Tomcat, Websphere, Jboss etc.

248What is the complexity disposition to select the applications for initial set of 5 apps and 25 apps in later? Like Low:50%, Medium: 30% and Complex: 20%

Medium

249 24 2.8 i

The platform should allow Development of software applications using Agile as well as Waterfall project management methodology.

Our assumption is that the devOps paltform will provide the specific capabilities listed in the RFP and not influence the project management methodology. i.e irrespective of what methodology is followed the hooks from the appropriate methodology will be wired to the devops platform.

Yes.

250 24 2.8 ivThe platform should allow development using multiple technologies, such as but not limited to .NET, Java, Angular, PHP, Python, CRM etc.

Platform will support multiple langauage thorugh standard interfaces. But depending upon use-case, one time additiona effort could be required while onboarding new languages

Yes.

251 25 2.8 vi

The platform should allow approval-based automation for code deployment as per the process/ workflow defined by the Bank.

The platform will integrate with workflow engine of the banks choice provided the workflow engine uses standard interfaces. In the abasence of a workflow engine, the solution can be configured to allow for 1-eye authorization of processes.

Should support atleast 2 levels of approvals before deployment.

252 25 2.8 vii

The platform should support source code management that enables coordination, sharing, version control and collaboration across the development teams. It should also track and merge branches, audit changes and enable concurrent work, to accelerate software delivery. It should act as central code repository for all onboarded applications.

Does the bank have an existing version control software (1 or more) that is being used across all applications.

No.

253 25 2.8 viii

The platform should enable teams to package their applications and dependencies and build artifacts with ease to ensure DevOps acceleration with automated software pipelines

Each application or technology has inbuilt tools for packaging and adding dependencies. The paltform will leverage the same to ensure that the most apt-tools are used for the same. In the absence of such a tool a customized packaging solution can be build for the specific application. Believe this is in-line with the RFP requirements.

Yes

254 27 3 iii


Can we get the details of the 5 applications in scope and the next 25 applications that is part of phase 2 ? Details like the technology stack used and platform it is being deployed on will give us some idea on the time needed for completing the different phases of the project.


255 27 3.1.1

Download and maintain all latest patches, upgrades, fixes and dependencies etc. as decided by the Bank.

Does the scope of the RFP include allocating a team for infrastructure support for IDBI Bank. Details on how many servers is to be maintained and the paltform (Windows, Linux etc.) would be useful during our estimation.

Yes team will be allocated. Hardware infrastructure would be provided by the Bank as mentioned in RFP. However, the bidder will have to share the requirement to host proposed DevOps solution. Infrastructure provided by the Bank will be managed by Bank's team.

256 29 4.1.1

The platform/ solution/ architecture should be able to support and scale to onboard minimum 30 applications over the duration of the Contract period.

We propose that the hardware/capacity requirements be scaled gradually and the same principle would be used during estimation.

Capacity requirement sizing has to be considered for whole program.

257 22 1

Payment Terms Please suggest if alternate payment terms can be considered once we have an understanding of the actual requirements. Since the actual requirements could have a bearing on the scope and duration of the phases.


258 273, 3.1 and

3.2

Scope of Work Can the Bidder use a combination of Bidder and Bidder's sub contractor resources to deliver the required scope of work.

The bidder has to deliver the required scope of work as per RFP terms through their deployed resources. The bidder will be responsible for all activities performed by deployed resources.

Page 30 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



259 22 1

Supply & Installation of Tools 65% of payment (A) on successful installation of the tools (Phase-I). Invoice for each tool (which has been listed in the commercial bid) can be raised separately, and payment shall be made for installation of that particular tool.

• 25% of payment (A) on completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 5% of payment (A) on completion of on-boarding of each of the 5 applications separately.

• 10% of payment (A) against bank guarantee.


260 22 1

On-boarding of 5 applications 90% of payment (B) on successful completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 18% of payment (B) on completion of on-boarding of each of the 5 applications separately.

• 10% of payment (B) against Bank Gaurantee.


Page 31 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



261 22 1Annual Technical Support (ATS) Payment with regard to ATS support (C) (after completion of one

year warranty period) will be paid Annually in Advance.No change in RFP terms.

262 56 Annexure 2

6. Bidder should have experience of implementation of at-least 2 DevOps software / solution / services Globally out of which at-least 1 in India during last 3 years.

Bidder/OEM should have experience of implementation of at-least 2 DevOps software / solution / services Globally out of which at-least 1 in India during last 3 years.


263 56 Annexure 2

7. Client references and contact details (Email/ landline/ mobile) of customers for whom the Bidder has executed similar projects in India.*

Self Declaration from Bidder due to prevailing NDAs with resecptive customer/s.


264

8 SCHEDULE OF EVENTS

10. Earnest Money Deposit (EMD)Rs. 10,00,000/-[Rupees Ten Lakh only]

Please refer paragraph 4 of the Office Memorandum (No. F.9/4/2020-PPD) dated 12th November 2020 from Procurement Policy Division, Department of Expenditure, Ministry of Finance, Govt. of India on the subject of "Bid Security / Earnest Money Deposit".

No change in RFP terms

265

9 SCHEDULE OF EVENTS

12. Security Deposit/PBG: Successful Bidder/s is required to submit three Performance Bank Guarantees (PBG) –• 1st PBG to be submitted within 15 days of PO issuance. The value of 1st PBG should be 10% of the contract value (excluding ATS and cost of resource for support) issued by a scheduled commercial bank (other than IDBI Bank Ltd) with a period so as to cover the 24 months validity period + 12 months claim period from the date of issuance of PBG• 2nd PBG to be submitted one month before expiry of validity period of 1st PBG. The value should be 10% of the annual cost of ATS and cost of resources for support issued by a scheduled commercial bank (other than IDBI Bank Ltd) with validity period of 12 months + 12

f

Please refer paragraph 3 of the Office Memorandum (No. F.9/4/2020-PPD) dated 12th November 2020 from Procurement Policy Division, Department of Expenditure, Ministry of Finance, Govt. of India on the subject "Performance Security".

In view of the above mentioned guideline we would request IDBI Bank Limited to amend the requirement for the successful bidder to furnish an unconditional performance bank guarantee for 3% of the Contract Value for a period of 3 years.

Kindly confirm the acceptance of our request.


266

10 3. ELIGIBILITY CRITERIA

All eligibility requirements mentioned in Section 4 (Annexure-2) should be complied by the Bidders as applicable and relevant supporting documents should be submitted for the fulfilment of eligibility criteria failing which the Bids may be summarily rejected.

We would request IDBI Bank Limited to kindly allow the Eligibility Criteria compliance on the basis of the documentary evidence from the Bidder OR the Bidder’s Parent Company (in case the Bidder is a wholly owned subsidiary of Parent Company).


267


(ANNEXURE-2)

3. The annual turnover of the bidder should be at least Rs.25 crore in any three of the last four financial years i.e. 2017-18, 2018-19, 2019-20 and 2020-2021.

To promote wider participation we would request IDBI Bank Limited to kindly amend the clause as suggested below:The annual turnover of the Bidder or the Parent Company of the Bidder (in case of a wholly owned subsidiary) should be at least Rs.25 crore in any three of the last four financial years i.e. 2017-18, 2018-19, 2019-20 and 2020-2021.


268


(ANNEXURE-2)

4. The bidders should have positive Net worth in any three of the last four financial years i.e. 2017-18, 2018-19, 2019-20 and 2020-2021.

To promote wider participation we would request IDBI Bank Limited to kindly amend the clause as suggested below:The Bidder or the Parent Company of the Bidder (in case of a wholly owned subsidiary) should have positive Net worth in any three of the last four financial years i.e. 2017-18, 2018-19, 2019-20 and 2020-2021.


269


(ANNEXURE-2)

6. Bidder should have experience of implementation of at-least 2 DevOps software / solution / services Globally out of which at-least 1 in India during last 3 years.

To promote wider participation we would request IDBI Bank Limited to kindly amend the clause as suggested below:Bidder or the OEM of the proposed solution should have experience of implementation of at-least 2 DevOps software / solution / services Globally out of which at-least 1 in India during last 5 years.

Pl fi th t f t


Page 32 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



270


(ANNEXURE-2)

7. Client references and contact details (Email/ landline/ mobile) of customers for whom the Bidder has executed similar projects in India.*

To promote wider participation we would request IDBI Bank Limited to kindly amend the clause as suggested below:Client references and contact details (Email/ landline/ mobile) of customers for whom the Bidder or the OEM of the proposed solution has executed similar projects in India.*


271

12 2. GENERAL INSTRUCTIO

NS

2.3. The Bid shall be properly signed by a person or persons duly authorized by the Bidder with signature duly attested. In the case of a body corporate, the Bid shall be signed by the duly authorized officers and supported by requisite internal corporate authorizations. The Bid submitted in case of a consortium shall be rejected without assigning any reason thereof

To promote wider participation to give the best in class solution, we would request IDBI Bank Limited to allow "Consortium" where the Lead Bidder acts as the front end Solutions Provider. We request IDBI bank to kindly amend the clause as suggested below:

Please replace the clause "The Bid submitted in case of a consortium shall be rejected without assigning any reason thereo f"


272

12 2. GENERAL INSTRUCTIO

NS

2.6. The bid response, duly addressed to Deputy General Manager, IT Department, IDBI Bank must be accompanied by cost of Bid Document and EMD as specified and must be submitted in person to the IDBI Bank representative on or before the due date and at the address specified in the Document Control Sheet. The bid document should be handed over personally at the reception (as per address mentioned in the document control sheet) on or before the scheduled date & time.

In the prevalent COVID-19 situation it would be difficult for arranging the physical submission of the tender response. This is also not advisable in the current situation. As we understand, even accepting and handling documents received from outside could also be a potentially high risk activity for the IDBI Bank Limited team.

So in view of the above justifications, we would request IDBI Bank Limited to kindly either use any of the e-Procurement portals available or share a specific set of mail IDs and accept the tender

(b th T h i l d C i l) d t t d


273

18 2.7 Bidder's previous Experience as calculated in Clause 2.7.1 To promote wider participation and competition we would request IDBI Bank Limited to kindly consider the OEM's experiece for the purpose of awarding marks and accordingly amend the clause as suggested here:


274

18, 19 2.7.1. Bidder’s Previous Experience evaluation process: The bidder should provide details of previous experience in implementing the proposed tools for DevOps solution alon. The bidder’s past experience shall be evaluated as below (implementation in India will be preferred):1. Number of implementation of proposed tool for Continuous Integration (CI).2. Number of implementation of proposed tool for Continuous Deployment (CD).3. Number of implementation of proposed tool for Continuous Testing (CT).4. Number of implementation of proposed tool for Continuous Feedback (CF).5. Number of implementation of proposed tool for Continuous Monitor (CM).

To promote wider participation and competition we would request IDBI Bank Limited to kindly consider the OEM's experiece for the purpose of awarding marks and accordingly amend the clause as per the suggested alternative:Bidder’s and / or OEM's Previous Experience evaluation process: The bidder and / or OEM should provide details of previous experience in implementing the tools for DevOps solution. The bidder’s and / or OEM's past experience shall be evaluated as below:1. Number of implementation of tool for Continuous Integration (CI).2. Number of implementation of tool for Continuous Deployment (CD).3. Number of implementation of tool for Continuous Testing (CT).4. Number of implementation of tool for Continuous Feedback (CF).5. Number of implementation of tool for Continuous Monitor (CM).

Please confirm the acceptance of our request.


Page 33 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



275

22 Section - 21. Payment

Terms

1. Supply & Installation of Tools:• 50% of payment (A) on successful installation of the tools (Phase-I). Invoice for each tool (which has been listed in the commercial bid) can be raised separately, and payment shall be made for installation of that particular tool.• 40% of payment (A) on completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 8% of payment (A) on completion of on-boarding of each of the 5 applications separately.• 10% of payment (A) on completion of warranty period.

To align with the industry standard and support vendors to have a positive cashflow in the financially stressed situation due to the ongoing pandemic situation we would earnestly request IDBI Bank Limited to kindly consider the below suggested alternative payment terms and issue necessary amendment:• 70% of payment (A) on e-delivery of the tools• 20% of payment (A) on successful installation of the tools (Phase-I). Invoice for each tool (which has been listed in the commercial bid) can be raised separately, and payment shall be made for installation of that particular tool.• 10% of payment (A) on completion of 3 months period from date of successful installtion of the tools. Invoice for each tool (which has been listed in the commercial bid) can be raised separately, and payment shall be made for that particular tool.

Note: Warranty period would be 1 year from the date the e-delivery of the tools.


276


Terms

2. On-boarding of 5 applications:• 90% of payment (B) on successful completion of on-boarding of 5 applications with end-to-end pipeline integration (Phase-II). Payment can be made as 18% of payment (B) on completion of on-boarding of each of the 5 applications separately.• 10% of payment (B) on completion of warranty period.

We understand that the Warranty Period is 1 year from the date the e-delivery of the tools.

Please confirm our understanding.

Warranty period will start after on boarding 5 application.

277


Terms

3. Annual Technical Support (ATS):

• Payment with regard to ATS support (C) (after completion of one year warranty period) will be paid quarterly in arrears.

To align with the industry standard we would sincerely request IDBI Bank Limited to kindly consider the below suggested alternative payment terms and issue necessary amendment:• Payment with regard to ATS support (C) (after completion of one year warranty period) will be paid annually in advance.

Please confirm the kind acceptance of our request.


278


Terms

4. Onsite Support:

• Payment for Onsite support (D) will be made quarterly in arrears after completion of Phase-II

To align with the industry standard we would sincerely request IDBI Bank Limited to kindly consider the below suggested alternative payment terms and issue necessary amendment:• Payment with regard to Onsite support (D) (after completion of one year warranty period) will be paid annually in advance after completion of Phase II.

Please confirm the kind acceptance of our request


279

24 Section - 22. PROJECT REQUIREME

NTS

2.2. The Bank will provide required infrastructure. However, the bidder will share the requirement of infra/ hardware/ server/ database etc required for deployment of proposed framework along with the bid. Oracle DB will be provided by the Bank, if any other is required, bidder has to provide.

We understand that the entire hardware and software licenses required to implement the proposed DevOps tools which would include compute, storage, OS, anti-virus, DB etc. would be provided by IDBI Bank Limited as per the requirement stated by the successful bidder.

Hardware will be provided by the bank details are given in the RFP document under Project Requirement # 2.2.

280

27 3. SCOPE OF WORK

iv. Requirement of any changes for onboarding of application to DevOps platform, will be carried out by the Bidder.

We assume IDBI Bank Limited to have the entire set of detailed technical documentation of the applications that needs to be on-boarded as per IEEE standard and the same would be shared completely with the successful bidder before the initiation of Phase II of the project. Further, IDBI Bank Limited would organize "Knowledge Transfer" workshops during the implementation phase to facilitate dissemination of the necessary information about the applications that needs to be on-boarded.

Please confirm our assumption.

Information will be shared with delected bidders

Page 34 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



281

27 3. SCOPE OF WORK

xi. Train the application team to use the DevOps platform. We would request IDBI Bank Limited to clarify the following:(a) Please clarify the level (Beginners / Intermediate / Advanced) of training which is required to be delivered. (b) Please confirm the total number of users that needs to be trained.(c) We understand that softcopy of "Training Material / User Manual" as PDF documents needs to be provided. Please confirm our understanding.(d) Please confirm if the trainings are to be conducted as on-premise classroom training sessions or remotely though collaborative tools.(e) Keeping the current pandemic in mind, we assume that trainings would be conducted online. Please confirm

No Devops platform available in the Bank.Once to all the teams which will use DevOps plat form. 1-2 Eecutive training programme for Senior officials.

282

27 3. SCOPE OF WORK

xi. Train the application team to use the DevOps platform. Please confirm if we can provision a maximum of 5 days of training consisting of 4 hour session per day to address the complete training requirement.


283

29 4.3. Warranty

4.3.1. The Bidder has to provide warranty of one year for proposed solution, which includes hardware and software/tools.

We understand that the proposed solution from the successful Bidder would be a software platform and the entire hardware and other associated software licenses required to implement the proposed DevOps tools which would include compute, storage, OS, anti-virus, DB etc. would be provided by IDBI Bank Limited as per the requirement stated by the successful bidder. Consequently the successful Bidder has to provide warranty of one year for proposed DevOps software solution.

Pl fi d di

Hardware will be provided by the bank details are given in the RFP document under Project Requirement # 2.2.

284

29 4.3. Warranty

4.3.2. The warranty period will start from date of onboarding of all the 5 applications.

As per the industry we would request IDBI Bank Limited to confirm that the Warranty Period would be 1 year from the date the e-delivery of the proposed DevOps tools.

Please confirm the kind acceptance of our request.

No change in RFP term

285

47 32. TERM AND

EXTENSION OF THE

CONTRACT

32.1. The term of the Contract shall be for a period of 4 (Four) years from the date of issuance of the LOI / First PO / Contract date whichever is earlier.

Please refer the following RFP clauses:PROJECT DELIVERY MILESTONE: [page 29]4. Onsite Resource, Maintenance, support and future on-boarding: 3 Years (1 year warranty and 2 year AMC/ ATS post warranty)

13.2. The minimum warranty and ATS period shall be the period of

contract period of 4 year including implementation period.Waranty will start after on boarding of 5 apllications.

Page 35 of 35

Sr. No

RFP Ref.Page

No

RFP clause No



286

58, 59 3. INDICATIVE COMMERCI

AL BID (ANNEXURE-

3)

Onsite Support starting after Go-Live of all the 5 applications @:Number of Resources*

*The number of resources will be proposed by the bidder to provide the support and services as per scope of work defined for onsite resource. The total cost for onsite resource proposed above (D) will not be revised upward on account of requirement of additional resources as per defined scope of work of this RFP.

(a) We would request IDBI Bank Limited to publish the minimum count of resources required to be deployed by the successful Bidder to have fair competition.

(b) Onsite deployment of resource in the present situation is difficult to assure. We assume that depending on the prevalent guidelines issued by Govt. and Medical fraternity the resources would be allowed to work remotely through a "work-from-home" arrangement. Please confirm.

a) No change in RFP termsb) As per Banks & local administration guidelines

287

58, 59 3. INDICATIVE COMMERCI

AL BID (ANNEXURE-

3)

** If required, Bank may hire more number of resources as per above unit cost during the period of the contract, on account of modification in existing scope of work.

DevOps is a niche skillset and the term of the Contract would be for a period of 3 to 4 years. So deploying additional resources during the contract period at the same fixed rate would be not feasible. We would request IDBI Bank Limited to provision a 10% annual upward revision of the empanelled rates.

f

No change in RFP

June 30, 2021Navi Mumbai

Date: Place: