7402 Fondren RoadHouston, TX 77072

Phone: (417) 365-2044Website: www.rdent.com

October 31, 2012

Ms. Elizabeth VuDream Co.1234 East Business StreetNew York, NY 10003

Dear Ms. Vu,

We have received your claim letter and are pleased to let you know that we will have an installation technician coming to repair the peeling veneers on your office furniture without any additional fees. Your office furniture veneers will assuredly look as anticipated with the free repairs.

We are delighted that you chose to purchase our cherry-wood veneers; which happen to be one of our best sellers because of its classic look and durable protection capabilities. The cause of your veneers peeling off could either be installation at an incorrect temperature or improper portioned ingredients of the bonding agent, in any case, the problem will be addressed.

Although sending an installation technician to fix the veneers will be no problem, we will not be able to have someone come to repair for another two months. We genuinely apologize for the delay as we are booked with installations and will not be able to schedule the work to be done until the end of December.

We greatly appreciate your business and genuinely apologize again for the delay. We will contact you as soon as we have an opening to schedule the repair work as quickly as possible.

Sincerely,

Chris DiMartino

Chris DiMartinoProduct Manager