Business Communication Presentation 2

7/24/2019 Business Communication Presentation 2

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NON-VERBALCOMMUNICATION

CULTURAL DIFFERENCES

MBA Executive (2ndSemester)

FAHAD AHMED MBA-13-11FARHAT MAL! MBA-13-131"MAR FALA! MBA-13-13#SHAH$AD !HA% MBA-13-1&&


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What is Nonverbal Co!ni"ation

Non Verbal Co!ni"ation are essa$es

that are "onve%e& thro!$h bo&% oveents'(a"ial e)*ressions' an& the *h%si"al &istan"ebet+een the sen&er an& re"eiver,

It is sen&in$ an& re"eivin$ essa$es in avariet% o( +a%s +itho!t the !se o( verbal"o&es +or&s., It is both intentional an&!nintentional, Most s*ea0ers 1 listeners arenot "ons"io!s o( this,


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What is Nonverbal Co!ni"ation

It in"l!&es 2 b!t is not liite& to3

to!"h

$lan"e

e%e "onta"t $a4e.

vol!e

vo"al n!an"e

*ro)iit%

$est!res

(a"ial e)*ression # *a!se silen"e.

intonation&ress

*ost!re

sell

+or& "hoi"e an& s%nta)

so!n&s *aralan$!a$e.


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Nonverbal Co!ni"ation C!lt!ral Di5er


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We a% thin0 that nonverbal "o!ni"ation is !niversal' b!t it6s not, Ever% "!lt!re in

lan$!a$e' $est!res' *ost!re an& "arria$e' vo"al noises an& &e$ree o( e%e "onta"t &i5e

C!lt!res a% be either L'c'ntextor Hi*+c'ntext3 Lo+7"onte)t "!lt!res rel% orrather than on "onte)t, The% $ive val!e to the +ritten +or& rather than oral stateen"onte)t "!lt!res in(er in(oration (ro essa$e "onte)t' rather than (ro "ontent, Thheavil% on nonverbal si$ns an& *re(er in&ire"tness' *oliteness 9 abi$!it%,

No&&in$ hea& !* an& &o+n +o!l& in&i"ate %es' b!t in soe "o!ntries' it eans :!st thIn the Mi&&le East' no&&in$ the hea& &o+n in&i"ates a$reeent' +hile no&&in$ it !* is

&isa$reeent; in


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H,nd si*me,ndi.erent

t+in*s indi.erent/,ces

Nonverbal Co!ni"ation C!lt!ralDi5eren"es


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eneral A**earan"e an& Dress

All "!lt!res are "on"erne& (or ho+ the%

loo0 an& a0e :!&$ents base& on loo0san& &ress, Aeri"ans' (or instan"e'a**ear alost obsesse& +ith &ress an&*ersonal attra"tiveness, Consi&er&i5erin$ "!lt!ral stan&ar&s on +hat isattra"tive in &ress an& on +hat"onstit!tes o&est%, Note +a%s &ress is!se& as a si$n o( stat!s#


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Bo&% Moveent

We sen& in(oration on attit!&e to+ar&

*erson (a"in$ or leanin$ to+ar&sanother.' eotional stat!e ta**in$?n$ers' :i$$lin$ "oins.' an& &esire to"ontrol the environent ovin$ to+ar&sor a+a% (ro a *erson.,

More than ' *ossible otions +e"an a0e 2 so i*ossible to "ate$ori4ethe all B!t :!st nee& to be a+are thebo&% oveent an& *osition is a 0e%

in$re&ient in sen&in$ essa$es,


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est!res

I*ossible to "atalo$ the all, B!t nee&to re"o$ni4e3

In"re&ible *ossibilit% an& variet% an& that ana""e*table in ones o+n "!lt!re a% beo5ensive in another,

In a&&ition' ao!nt o( $est!rin$ varies (ro"!lt!re to "!lt!re, Soe "!lt!res areaniate&; other restraine&,

Restraine& "!lt!res o(ten (eel aniate&"!lt!res la"0 anners an& overall restraint,Aniate& "!lt!res o(ten (eel restraine&

"!lt!res la"0 eotion or interest, Even si*le thin$s li0e !sin$ han&s to *oint

an& "o!nt &i5er,

@ointin$ 3 US +ith in&e) ?n$er; eran% +ithlittle ?n$er;


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Fa"ial E)*ressions

Fa"ial e)*ressions i$ht be the onl% (or o(nonverbal "o!ni"ation that "o!l& be

"onsi&ere& !niversal,

Resear"hers &eterine& that there are seven!niversal (a"ial e)*ressions3 an$er' &is$!st'"onte*t' (ear' ha**iness' sa&ness an&s!r*rise,

In ore re"ent %ears' other resear"hers havear$!e& that loo0s o( "onte*t an&ebarrassent a% also "onstit!te

!niversal e)*ressions, No atter +here %o!are' it sees' %o! !st reeber that %o!rbo&% is al+a%s sa%in$ soethin$' even +hen%o!6re not s*ea0in$,


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E%e Conta"t 9 a4e In USA' e%e "onta"t in&i"ates3 &e$ree o(

attention or interest' in!en"es attit!&e"han$e or *ers!asion' re$!lates intera"tion'

"o!ni"ates eotion' &e?nes *o+er an&stat!s' an& has a "entral role in ana$in$i*ressions o( others,

Western "!lt!res 2 see &ire"t e%e to e%e"onta"t as *ositive a&vise "hil&ren to loo0 a*erson in the e%es., B!t +ithin USA' A(ri"an-Aeri"ans !se ore e%e "onta"t +hen tal0in$an& less +hen listenin$ +ith reverse tr!e (or

An$lo Aeri"ans, This is a *ossible "a!se (orsoe sense o( !nease bet+een ra"es in US, A*rolon$e& $a4e is o(ten seen as a si$n o(se)!al interest,

Arabi" "!lt!res a0e *rolon$e& e%e-"onta"t,2 believe it sho+s interest an& hel*s the!n&erstan& tr!th(!lness o( the other *erson,A *erson +ho &oesnt re"i*ro"ate is seen as!ntr!st+orth%.


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To!"h

J!estion3 Wh% &o +e to!"h' +here &o +e to!"h' an&+hat eanin$s &o +e assi$n +hen soeone else to!"hes

!s#

Basi" ans+er3 To!"h is "!lt!rall% &eterine& B!t ea"h"!lt!re has a "lear "on"e*t o( +hat *arts o( the bo&% onea% not to!"h, Basi" essa$e o( to!"h is to a5e"t or"ontrol 2 *rote"t' s!**ort' &isa**rove i,e, h!$' 0iss' hit'0i"0.,


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To!"h

USA 2 han&sha0e is "oon even (or stran$ers.'h!$s' 0isses (or those o( o**osite $en&er or o( (ail%!s!all%. on an in"reasin$l% ore intiate basis,Note &i5eren"es bet+een A(ri"an-Aeri"ans an&An$los in USA, Most A(ri"an Aeri"ans to!"h on$reetin$ b!t are anno%e& i( to!"he& on the hea&$oo& bo%' $oo& $irl overtones.,Islai" an& 8in&!3 t%*i"all% &ont to!"h +ith the le(than&, To &o so is a so"ial ins!lt, Le(t han& is (ortoilet (!n"tions, Mannerl% in In&ia to brea0 %o!rbrea& onl% +ith %o!r ri$ht han& soeties &iK"!lt

(or non-In&ians.Islai" "!lt!res $enerall% &ont a**rove o( an%to!"hin$ bet+een $en&ers even han& sha0es., B!t"onsi&er s!"h to!"hin$ in"l!&in$ han& hol&in$'h!$s. bet+een sae-se) to be a**ro*riate,Man% Asians &ont to!"h the hea& 8ea& ho!ses theso!l an& a to!"h *!ts it in :eo*ar&%.,

Basi" *atterns3 C!lt!res En$lish ' eran' S"an&inavian'

Chinese'


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Dis*la% o( Eotions

=In an% "!lt!res' s!"h as the Araban& Iranian "!lt!res' *eo*le e)*ress

$rie( o*enl%, The% o!rn o!t lo!&'+hile in Asian "!lt!res' the $eneralbelie( is that it is !na""e*table tosho+ eotion o*enl%,For *eo*le in Westerni4e& "o!ntries'la!$hter is a si$n o( a!seent' b!tin A(ri"a it is a si$n o( +on&er orebarrassent,

Eotional e)*ression varies +ith"!lt!re, Native Aeri"ans ten& to beore reserve& an& less e)*ressive+ith eotions,
http://en.wikipedia.org/wiki/Nonverbal_communication#cite_note-39http://en.wikipedia.org/wiki/Nonverbal_communication#cite_note-39


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@er"e*tion o( Tie

In soe "o!ntries *!n"t!alit% is "onsi&ere&i*ortant an& bein$ late +o!l& be "onsi&ere&

as an ins!lt, 8o+ever' in other "o!ntriesbein$ on tie &oes not "arr% the sae senseo( !r$en"%,


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Business Communication Presentation 2