care? services for your own personal treatment or times ...northtynesideccg.nhs.uk/wp-content/uploads/2015/08/urgentcarefeedback.pdfcare? services for your own personal treatment or

Q1 Over the last six months, how manytimes have you made use of the following

services for your own personal treatment orcare?

Answered: 777 Skipped: 3

GP or practicenurse

Localpharmacist

Hospitaldoctor or nu...

1 / 240

Right care, time and place

Used A&E

Healthvisitor,...

Walk-in centre

2 / 240


32.42%249

31.90%245

25.78%198

7.16%55

0.39%3

2.34%18

768

46.20%353

27.36%209

18.85%144

4.06%31

1.31%10

2.23%17

764

72.05%549

19.82%151

6.96%53

0.79%6

0.13%1

0.26%2

762

84.86%639

12.22%92

2.52%19

0.13%1

0.00%0

0.27%2

753

86.23%651

8.74%66

2.91%22

0.66%5

0.13%1

1.32%10

755

78.97%597

17.72%134

2.51%19

0.40%3

0.00%0

0.40%3

756

77.04%584

18.87%143

3.30%25

0.53%4

0.13%1

0.13%1

758

83.51%623

14.61%109

1.47%11

0.27%2

0.00%0

0.13%1

746

Not at all Once 2-3 times 4-6 times 7-10 times

Over 10 times

NHS 111

GP out-of-hours

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Not at all Once 2-3 times 4-6 times 7-10 times Over 10 times Total

GP or practice nurse

Local pharmacist

Hospital doctor or nurse (as a patient)

Used A&E

Health visitor, community nurse or district nurse

Walk-in centre

NHS 111

GP out-of-hours

3 / 240


30.80% 239

29.77% 231

21.01% 163

14.18% 110

3.61% 28

1.03% 8

Q2 Over the last six months, how would yourate your health?


Total Respondents: 776

Excellent

Very good

Good

Fair

Poor

Very poor

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Answer Choices Responses

Excellent

Very good

Good

Fair

Poor

Very poor

4 / 240


23.32% 180

76.68% 592

Q3 Do you have a long-term condition?Answered: 772 Skipped: 8

Total 772

# [If yes] What is your long-term condition Date

1 MS 7/10/2015 2:53 PM

2 Joint hypermobility syndrome polyalthalgia and postural tachacardia syndrome 7/7/2015 11:33 AM

3 Menieres Disease 7/7/2015 8:39 AM

4 Addison's Disease 7/5/2015 2:21 PM

5 Ank Spond 7/3/2015 10:20 AM

6 asthma 7/3/2015 9:25 AM

7 Arthritis 7/2/2015 1:27 PM

8 Congenital neutropaenia 7/1/2015 3:12 PM

9 General Anxiety Disorder (GAD) Depression 6/30/2015 8:44 PM

10 Sjorgrens syndrome High d-dimers (previous DVT) 6/30/2015 4:48 PM

11 Hayfever 6/29/2015 4:03 PM

12 Asthma 6/29/2015 3:49 PM

13 T11DM 6/26/2015 2:11 PM

14 RHEUMATOID ARTHRITIS. REYNAULDS DISEASE. MILD SCHLERODERMA. HYPOTHYROIDISM. 6/26/2015 1:29 PM

15 rheumatoid arthritis. hypothyroidism. reynaulds disease. mild schleroderma/ 6/26/2015 1:19 PM

16 depression/anxiety back problems plantar fasciitis 6/26/2015 11:52 AM

17 Deafness 6/26/2015 11:47 AM

18 severe osteoarthritis, type 2 diabetes, uncontrolled epilepsy, hypertension 6/26/2015 11:01 AM

19 DIABETES. HYPOTHYROIDISM AND HYPOPITUITARY 6/26/2015 10:04 AM

20 Ulcerative Colitis 6/25/2015 11:42 AM

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

5 / 240


21 Diabetes Hypothyroidism 6/25/2015 9:12 AM

22 Asthma and high cholesterol 6/24/2015 5:07 PM

23 DEPRESSION 6/24/2015 4:35 PM

24 HYPERTENSION 6/24/2015 4:28 PM

25 ?AVN ?Long QT 6/24/2015 2:43 PM

26 Hypothroidic Hypertensive 6/24/2015 2:39 PM

27 Asthma 6/24/2015 2:34 PM

28 asthma 6/24/2015 2:14 PM

29 Asthma and Excema 6/24/2015 1:57 PM

30 Artheritis 6/24/2015 1:51 PM

31 Asthma 6/24/2015 12:09 PM

32 HYPER TENSION MACULAR ODEMA 6/24/2015 11:59 AM

33 Under active thyroid 6/24/2015 11:55 AM

34 POTS / CFS / ME 6/24/2015 11:21 AM

35 Epilepsy 6/24/2015 11:07 AM

36 Asthma Allergies 6/24/2015 10:17 AM

37 Under active Thyroid 6/23/2015 3:22 PM

38 Rheumatoid Arthritis 6/15/2015 9:42 AM

39 Rheumatoid Arthritis 6/15/2015 9:19 AM

40 Persistent nasal irritation. Poor bladder control. 6/14/2015 2:26 PM

41 Bronchiectasis 6/12/2015 12:03 PM

42 Osteoarthritis 6/10/2015 7:40 PM

43 ?Sjogren's/sicca syndrome auto-immune hypothyroidism osteoarthritis insomnia 6/10/2015 5:09 PM

44 Diabetes Type 2 Stress 6/7/2015 4:04 PM

45 Breast cancer 6/5/2015 6:16 PM

46 Arthritis 6/5/2015 6:10 PM

47 Stroke 6/5/2015 5:57 PM

48 Depression 6/5/2015 5:52 PM

49 Skin grafts following burns 6/5/2015 5:38 PM

50 Arthritis 6/5/2015 5:22 PM

51 COPD 6/5/2015 4:29 PM

52 Had a stroke 6/5/2015 3:57 PM

53 Diabetes 6/5/2015 3:28 PM

54 heart problems 6/5/2015 3:22 PM

55 Heart Problems 6/5/2015 3:17 PM

56 mental health problems 6/5/2015 2:35 PM

57 high blood pressure asthma 6/5/2015 1:50 PM

58 Emphysema Diabetes Angina 6/5/2015 1:34 PM

59 Diabetic 6/5/2015 1:19 PM

60 MS 6/5/2015 1:04 PM

61 Refused 6/5/2015 12:46 PM

6 / 240


62 Refused 6/5/2015 12:27 PM

63 copd and they cant tell me everything else what is wrong, they dont know! 6/5/2015 12:04 PM

64 MS Post stress 6/5/2015 12:04 PM

65 copd and they cant tell me everything else what is wrong, they dont know! 6/5/2015 12:00 PM

66 Asthma Epylepsy 6/5/2015 11:58 AM

67 Bowel cancer 6/5/2015 11:51 AM

68 eczema 6/5/2015 11:47 AM

69 kidney transplant 6/5/2015 11:30 AM

70 diabetes 6/5/2015 11:27 AM

71 degenerative disc disease 6/5/2015 11:21 AM

72 high blood pressure 6/5/2015 10:51 AM

73 4 different types of psoriasis/ you have different types on different parts of your body 6/5/2015 10:37 AM

74 bi-polar 6/5/2015 10:33 AM

75 heart condition 6/5/2015 10:32 AM

76 Arthritis 6/5/2015 10:28 AM

77 arthritis 6/5/2015 10:25 AM

78 diabetes 6/5/2015 10:22 AM

79 depression 6/5/2015 10:18 AM

80 lp/copd 6/5/2015 10:14 AM

81 partially sighted 6/5/2015 10:04 AM

82 brain hemerage 6/5/2015 9:59 AM

83 c.o.p.d and arthritis 6/5/2015 9:34 AM

84 copd ex-addict 6/5/2015 9:29 AM

85 back problems 6/5/2015 9:19 AM

86 m s 6/5/2015 9:07 AM

87 refused (in wheel chair) 6/5/2015 8:55 AM

88 diabetes. muscular degenerative arthritis 6/5/2015 8:46 AM

89 refused 6/5/2015 8:41 AM

90 osteo arthritis gout partial site 6/5/2015 8:29 AM

91 COPD 6/4/2015 10:53 PM

92 under active Thyroid 6/4/2015 10:28 PM

93 Psychiatric problems 6/4/2015 10:22 PM

94 Rheumatoid Hypertension Graves Disease 6/4/2015 10:17 PM

95 Thyroid disease Psoriasis Rheumatoid 6/4/2015 10:03 PM

96 Private 6/4/2015 9:50 PM

97 Parkinson's 6/4/2015 9:28 PM

98 Refused 6/4/2015 9:18 PM

99 Refused 6/4/2015 8:40 PM

100 Kidney problems 6/4/2015 6:20 PM

101 diabetes type 1 6/4/2015 6:19 PM

102 Bi-polar type 2 6/4/2015 6:14 PM

7 / 240


103 have had cancer but had a hysterectomy so hopefully not long term. they picked up on it on my first ever smear 6/4/2015 6:11 PM

104 mental health condition 6/4/2015 5:56 PM

105 arthiritis 6/4/2015 5:44 PM

106 COPD 6/4/2015 5:43 PM

107 Emphysma 6/4/2015 5:35 PM

108 diabetes 6/4/2015 5:32 PM

109 arthritis 6/4/2015 5:25 PM

110 bad back trouble with my spone 6/4/2015 5:01 PM

111 Arthiritis 6/4/2015 4:53 PM

112 back problems and methadone treatment. 6/4/2015 4:51 PM

113 arthritis 6/4/2015 4:43 PM

114 colitis 6/4/2015 4:21 PM

115 rheumatioid arthritis 6/4/2015 4:05 PM

116 heart condition 6/4/2015 3:56 PM

117 a problem with my knee ive had an operation which has helped great but they said it will come back at some point istill work through

6/4/2015 3:51 PM

118 arthritis 6/4/2015 3:46 PM

119 although im an out-patient at the hospital but they got it all so they just keep a check 6/4/2015 3:20 PM

120 depression 6/4/2015 3:05 PM

121 bladder problem - cancer but just down to a yearly appointment - sometimes treatment 6/4/2015 2:58 PM

122 bowel problems 6/4/2015 2:39 PM

123 thyroid problems 6/4/2015 2:35 PM

124 arthritis 6/4/2015 2:22 PM

125 c.o.p.d and arthritis 6/4/2015 2:20 PM

126 chronic asthma 6/4/2015 2:12 PM

127 Psoriasis 6/4/2015 1:51 PM

128 astma & eczma 6/4/2015 1:38 PM

129 diabetes 6/4/2015 1:20 PM

130 prefer not to say. 6/4/2015 1:05 PM

131 angina 6/4/2015 12:18 PM

132 arthritis 6/4/2015 12:12 PM

133 heart disease 6/4/2015 12:06 PM

134 diabetes 6/4/2015 11:59 AM

135 COPD 6/4/2015 11:22 AM

136 diabetes 6/4/2015 11:09 AM

137 asthma 6/4/2015 10:59 AM

138 Had a stroke 6/4/2015 10:54 AM

139 mild asthma 6/4/2015 10:44 AM

140 Epilepsy, visually impaired 6/4/2015 10:41 AM

141 DVT 6/4/2015 10:23 AM

142 COPD 6/4/2015 10:22 AM

8 / 240


143 Replacement hip 6/4/2015 10:18 AM

144 angina 6/4/2015 10:12 AM

145 Arthiritis 6/3/2015 5:12 PM

146 Diabetes 6/3/2015 5:06 PM

147 COPD 6/3/2015 4:59 PM

148 Arthiritis 6/3/2015 4:54 PM

149 Angina 6/3/2015 4:47 PM

150 Epilepsy 6/3/2015 4:12 PM

151 mental health problems 6/3/2015 4:02 PM

152 heart problems 6/3/2015 3:32 PM

153 Asthma 6/3/2015 2:51 PM

154 Angina 6/3/2015 2:39 PM

155 Chronic Asthma 6/3/2015 11:01 AM

156 Diabetes type 2 Osteoartritis Back pain Swollen ankles 6/3/2015 10:19 AM

157 Diabetes 6/3/2015 10:01 AM

158 Mental health 6/2/2015 4:39 PM

159 diabetes 6/2/2015 4:28 PM

160 high blood pressure 6/2/2015 4:16 PM

161 Arthiritis 6/2/2015 4:08 PM

162 Had a stroke 6/2/2015 3:45 PM

163 bilateral lower limb amputee 6/2/2015 3:32 PM

164 Asthma 6/2/2015 2:55 PM

165 Arhythmia 5/27/2015 10:01 AM

166 High Blood Pressure 5/26/2015 10:18 AM

167 Bi-polar disorder stage 2 and Postural orthostatic tachycardia syndrome 5/24/2015 10:08 PM

168 diabetes, hypertension 5/21/2015 5:59 PM

169 Previous stroke 5/21/2015 5:17 PM

170 Bipolar and asthma 5/21/2015 12:29 PM

171 high cholestrol 5/21/2015 12:10 PM

172 Hypertensive disease Glaucoma 5/21/2015 10:33 AM

173 As a Stroke Survivor, I have the following long term conditions: Aphasia Hemianopia High Blood Pressure MemoryProblems

5/21/2015 9:09 AM

174 arthritis in my left knee under-active thyroid reflux 5/21/2015 6:40 AM

175 Osteoarthritis Diabetes Type 2 5/20/2015 7:20 PM

176 Vit D deficient and hearing balance probs 5/20/2015 4:27 PM

177 Profounbly Deaf BSL User 5/20/2015 2:23 PM

178 Arthritis. Shortness of breath. 5/20/2015 1:56 PM

179 Asthma 5/20/2015 12:44 PM

9 / 240


Q4 How often do you take an active role inthe following?


Leading ahealthy...

Treatingyourself for...

Having awell-stocked...

10 / 240


All the time Most of the time Quite often Sometimes Hardly ever

Never

Accessingpharmacies f...

Caring foryour long-te...

Monitoringyour illness...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

11 / 240


22.40%170

40.18%305

18.45%140

11.46%87

6.32%48

1.19%9

759

35.97%268

28.19%210

15.03%112

13.02%97

6.04%45

1.74%13

745

25.93%196

28.04%212

17.99%136

15.08%114

8.20%62

4.76%36

756

6.50%48

11.79%87

10.43%77

24.25%179

21.95%162

25.07%185

738

25.07%95

14.51%55

6.33%24

2.64%10

2.64%10

48.81%185

379

26.33%89

17.75%60

5.92%20

5.33%18

3.25%11

41.42%140

338

All thetime

Most ofthe time

Quiteoften

Sometimes Hardlyever

Never Total

Leading a healthy lifestyle

Treating yourself for minor ailments (such as coughs or stomach aches)when you get them (e.g. rather than going to the doctor)

Having a well-stocked medicine cabinet

Accessing pharmacies for advice

Caring for your long-term condition yourself (if applicable)

Monitoring your illness (if applicable)

12 / 240


Q5 To what extent do you agree or disagreewith the following statement?


When I have aminor ailmen...

If I hadguidance and...

I don’t wantany more...

13 / 240


38.29%291

37.24%283

12.76%97

6.58%50

3.95%30

1.18%9

760

20.08%151

33.78%254

23.27%175

10.77%81

7.05%53

5.05%38

752

4.12%31

10.23%77

23.51%177

25.76%194

32.54%245

3.85%29

753

10.31%76

23.61%174

26.59%196

10.99%81

16.69%123

11.80%87

737

Strongly agree Agree Neither agree or disagree Disagree

Strongly disagree Don’t know

If I hadsupport from...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Stronglyagree

Agree Neitheragree ordisagree

Disagree Stronglydisagree

Don’tknow

Total

When I have a minor ailment, the first thing I do is try and find some healthinformation myself

If I had guidance and support from an NHS professional, I would be farmore confident about caring for my own health

I don’t want any more responsibility over my health

If I had support from people who had the same concerns, problems or long-term health conditions as myself, I would be far more confident about caringfor my own health

14 / 240


41.11% 312

28.72% 218

38.60% 293

10.01% 76

38.74% 294

Q6 What do you think stops people to self-care? (you can select more than one)


Don’t have theknowledge or...

Informationavailable is...

Lack ofconfidence

Lack ofequipment at...

Lack ofknowledge or...

Lack of money

Lack ofsupport from...



Lack of time

Lack oftraining or...

Other, pleasestate

None of these

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Don’t have the knowledge or information

Information available is too complex or contradictory

Lack of confidence

Lack of equipment at home to monitor your condition

Lack of knowledge or health

15 / 240


29.64% 225

4.08% 31

10.01% 76

19.63% 149

19.10% 145

33.60% 255

7.77% 59

1.84% 14


Lack of money

Lack of support from charities and voluntary organisations

Lack of support from family, friends or community groups

Lack of support from GPs and practice nurses

Lack of time

Lack of training or skills

Other, please state

None of these

16 / 240


29.22% 218

41.82% 312

27.75% 207

13.67% 102

32.71% 244

33.11% 247

31.50% 235

13.94% 104

14.88% 111

Q7 What do you would help people to self-care? (you can select more than one)


Advice on NHSwebsites

Betterknowledge/un...

Encouragementfrom family...

Havingequipment at...

More adviceand guidance...

More healthinformation ...

More skillstraining eg...

Support fromvoluntary...

Support groupsof people wi...

Other, pleasestate

Don’t know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Advice on NHS websites

Better knowledge/understanding of the minor ailments or long-term health condition and treatment

Encouragement from family doctors, nurses, pharmacists

Having equipment at home to monitor your long-term condition eg blood pressure kit

More advice and guidance from GP, nurse, other health professional

More health information eg books, leaflets, health shows

More skills training eg going to classes

Support from voluntary groups

Support groups of people with similar concerns and conditions

17 / 240


4.69% 35

10.86% 81


# Other (please specify) Date

1 If there was less availability of medically provided services then it would enforce more personal responsibility. Also, Ithink waiting time targets should not apply to groups which have major self-driven illness. e.g. if drunk, the 4h A&Erate should not apply for probs triaged as not high priority, e.g. if morbidly obese then 18ww timelines should not applyfor routine referrals. This would start to incentivise people to take more personal respomsibility and would also meanless money needed to be spent purely to make sure waiting targets were met.

7/10/2015 5:46 PM

2 less scare stories in the press leading people to think that they will die/or have serious consequences 4 hour target inA&E feeds the 'I want it quick' behaviour and encourages A&E attendance over GP Free meds at pharmacy for lowpaid are not well known therefore people go to walk in for economic reasons 48 hour target for GP appointmentproduced a perverse incentive and made it harder for working people to book routine appointments ahead of time

7/10/2015 11:22 AM

3 When I was diagnosed there was no help given by my consultant or GP in understanding that I had a life longcondition. More grass roots support is needed and not being bombarded with jargon full paperwork. I don't have timeto attend groups but being directed to a dedicated website may help.

7/5/2015 2:28 PM

4 Send the message that individually we all are responsible for our own health and put a price on support given. 7/2/2015 1:35 PM

5 Exposing 'Big Pharma' 6/30/2015 8:54 PM

6 common sense 6/26/2015 12:37 PM

7 getting peopel to undertsand they are responsible for their health not just GP, NHS etc 6/26/2015 12:32 PM

8 Belief that you can self-care. This is constantly undermined by the emphasis on screening, presenting early with non-specific symptoms (eg recent NICE guidance), and a general promotion of health related anxiety in the media.

6/26/2015 11:51 AM

9 A removal of a culture of 'blame'. it is always someone else's fault or not a patients' responsibility eg lack of fitness,wilfully poor diet across income groups. Culture change is huge though!!!!

6/26/2015 11:29 AM

10 Some people will never self-care as they "like" to be dependent. for the elderly and /or lonely person being unwell maymean that they have contact and reassurance from people they would otherwise not meet.

6/25/2015 11:35 AM

11 Beinfg able to talk to a doctor on the phone and just ask the questions you want not have to go through a hundredquestions before you can speak to someone.

6/25/2015 9:18 AM

12 The question does not make sense it is not grammatically correct 6/25/2015 8:19 AM

13 Better access to exercise and recreational sports 6/24/2015 7:00 PM

14 There are far too many avenues to access which is making the public confused. I always look to my GP in the firstinstance if I need to. I'm capable of making my own decisions and so are a lot of people but do appreciate there arethose that can't and they are the ones that need help.

6/24/2015 3:55 PM

15 Less leaflets ... straightforward talk... face to face on importatnt issues ... pros and cons of managing not managingconditiosn in the long term

6/24/2015 2:51 PM

16 Education at school for children so that they know what it is appropriate to self treat for and where and how to getinformation to support self treatment - people seemto have forgotten and use first line services for everything.

6/24/2015 10:23 AM

17 I already predominantly self care I feel there is a lot of accessible information about 6/10/2015 7:45 PM

18 nerves and depression 6/5/2015 4:00 PM

19 More ethnic literature 6/5/2015 2:32 PM

20 Educate them 6/5/2015 2:21 PM

21 cheaper medication 6/5/2015 2:10 PM

22 Media exposure 6/5/2015 2:08 PM

23 Leaflets 6/5/2015 1:11 PM

24 come to schools 6/5/2015 12:24 PM

25 Campaign 6/5/2015 12:11 PM

Other, please state

Don’t know

18 / 240


26 Self help packs from GP surgery or chemist 6/5/2015 12:00 PM

27 tv ads 6/5/2015 11:43 AM

28 tv adverts 6/5/2015 11:25 AM

29 More advertising 6/5/2015 9:31 AM

30 tv 6/5/2015 8:51 AM

31 Talk to us at school 6/5/2015 12:28 AM

32 TV 6/5/2015 12:21 AM

33 More information e.g. leaflets, health shows in other languages too 6/4/2015 10:33 PM

34 Adverts in surgeries 6/4/2015 9:43 PM

35 TV 6/4/2015 9:13 PM

36 News papers 6/4/2015 7:46 PM

37 holiday homelettes. Places where you go 6-8 weeks to help you learn how to look after yourself, you might have toshare a room.

6/4/2015 5:03 PM

38 give people a purpose to want to take care of themselves 6/4/2015 4:06 PM

39 having things said in plain english 6/4/2015 4:06 PM

40 more information on how to 6/4/2015 3:19 PM

41 stop their benefit if they don't try to help themselves 6/4/2015 2:12 PM

42 take a step a back and look after themselves so more advertising as to how to 6/4/2015 12:22 PM

43 more advertising 6/2/2015 5:27 PM

44 People just go to the doctors 6/2/2015 2:19 PM

45 This question needs rewording! 5/28/2015 3:38 PM

46 This question does not make sense 5/21/2015 9:15 AM

47 A holistic assessment taking into consideration current medical condition and ailments that may be inter-related orcaused by long term medication.

5/20/2015 7:30 PM

48 Disability prevents me from accessing information in appropriate manner, for Deaf people there needs to be moreencourangement to go to Pharmacies first, as long as the pharmacies are aware how to book British Sign Languageinterpreters as our disability affects us from communicating with other health professionals, so we are forced to go thethe GP or the A and E department where staff know how to book BSL interpreters, lack of awareness of how to do thisfrom staff within the NHS.

5/20/2015 2:30 PM

49 Less scaremongering, misinformation and sensationalisation in the media . This causes massive use of servicesunnecessarily by the worried well and those with long term conditions

5/20/2015 12:48 PM

50 Media campaign 5/20/2015 9:05 AM

51 knowing that you can access a clinican if required / or condition / /symptoms deteriorate in a timely manner - dont getpushed ot the back of the queue

5/19/2015 6:21 PM

19 / 240


85.54% 639

14.46% 108

Q8 Do you have enough information tomake a decision about when and where to

go if you require urgent or emergency care?Answered: 747 Skipped: 33

Total 747

# If no what information would be helpful? Date

1 On line information or general help line to ring 7/8/2015 5:13 PM

2 TV adverts Publicv heath messages ( large part of the issue) 7/3/2015 10:23 AM

3 The creation of the emergency hospital at Cramlington (aka the Vanity Project) has worsened A& E in North Tyneside.Knowing where to go is now more confusing than ever. North Tyneside, the only borough in Tyne and Wear without itsown blue light A & E unit. Shame on all those who supported the VP.

7/2/2015 1:35 PM

4 would have said yes but the introduction of the Northumbria emergency care hospital this has confused the issue,although If I needed to seek a solution to a life threatening event i would access the nearest A&E departmentregardless of the location.

6/24/2015 2:51 PM

5 Not really due to Cramlington Hospital opening reducing provision in north tyneside as its been reported that thecramlington unit will be for blue light admissions only yet the main specialities Neuro and Coranary are elsewhere.

6/24/2015 1:54 PM

6 more information on out of hours services 6/24/2015 12:13 PM

7 Conflicting choices, 111, A and E, Walk-In centre, Pharmacy 6/18/2015 4:40 PM

8 Specialist information Tests to properly inform me fully about my condition in detail. 6/7/2015 4:44 PM

9 They keep changing what is classed as an emergency 6/5/2015 6:12 PM

10 Where do I go and how will I get there. What do the services treat 6/5/2015 3:58 PM

11 What places are open and how to access them 6/5/2015 3:18 PM

12 Urgent care would be A&E but i dk if its urgent and the gp is closed 6/5/2015 2:58 PM

13 DK any other than drs or hospital 6/5/2015 2:52 PM

14 what the difference is between the services and what they mean/ how to access services and what is the differencebetween emergency and urgent care services

6/5/2015 2:47 PM

15 where to go when you have mental health problems 6/5/2015 2:37 PM

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

20 / 240


16 All of it, only lived in UK a couple of weeks. I have no idea what to do. My parents don't speak English at all so theydon;t understand either.

6/5/2015 2:32 PM

17 what to do/ where to go/ who to call when i need medical help 6/5/2015 2:06 PM

18 which service to use - what they all mean - when to use them and how to access them 6/5/2015 1:56 PM

19 what services are available when i need help 6/5/2015 1:28 PM

20 would have to rely on my parents 6/5/2015 1:23 PM

21 my parents would do it 6/5/2015 1:19 PM

22 where do i go if i need help 6/5/2015 12:25 PM

23 a booklet explaining what the services are for and how to use them 6/5/2015 12:24 PM

24 booklets to keep so i would know which service to use 6/5/2015 12:20 PM

25 what each service is for and how to access 6/5/2015 12:19 PM

26 parents would guide me 6/5/2015 12:15 PM

27 a bookelt telling you where to go for different ailments 6/5/2015 12:07 PM

28 leaflet TV ads 6/5/2015 12:03 PM

29 mother knows 6/5/2015 11:43 AM

30 because people dont know the names of all the different places you dont know where to go because they havedifferent names

6/5/2015 11:32 AM

31 website 6/5/2015 11:32 AM

32 what is A+E is it just emergencies, heart attacks or anything like chest pains 6/5/2015 11:27 AM

33 i dk what is classed as urgent or emergency care these days. 6/5/2015 10:44 AM

34 dk what urgent care means 6/5/2015 10:19 AM

35 more information of where to go i would only go to A+E if i wanted to see someone 6/5/2015 10:16 AM

36 the info available ins contradictory and confusing. Knowing which service to use. 6/5/2015 10:07 AM

37 dont know what is classed as emergency care 6/5/2015 10:03 AM

38 all i know is dial 999 for emergency or 111 for an out of hours gp appointment 6/5/2015 10:00 AM

39 I wouldn't know where to go only to A&E if it was urgent and the doctors were closed, finding out what is available 6/5/2015 9:58 AM

40 If the GP were closed I wouldnt know where to go there should be more information available of what urgent oremergency care is

6/5/2015 9:53 AM

41 I DK where you whoud go if tou had a need to see the dr and they were closed its only a&e 6/5/2015 9:48 AM

42 leaflets 6/5/2015 9:12 AM

43 Knowing what to use the services for NHS 111 is just for advice 6/5/2015 9:09 AM

44 more knowledge who to ring for what 6/5/2015 9:08 AM

45 how serious does the problem have to be to go to a&e and what about if its late at night because by the time you walkto the people on 111 you could have got yourself to the hospital

6/5/2015 9:03 AM

46 actually for urgent care or A+E yes but not for a GP out of hours when you phone the surgery (out of hours) you aretold to phone 111 so you cant access a GP during out of hours

6/5/2015 9:02 AM

47 dont understand 111 or what walk in are for 6/5/2015 8:42 AM

48 get confidence / my sone has to do it for me 6/5/2015 8:35 AM

49 My parents do all that for me 6/5/2015 12:34 AM

50 Have no idea other than 999. I've never had to do it before 6/5/2015 12:28 AM

51 Parents would do it. I have never done it nor would I know what to do 6/5/2015 12:21 AM

52 Not sure who I would have to ring for anything. I've seen 111 but I don't know what it's for 6/5/2015 12:14 AM

21 / 240


53 A booklet explaining who to ring 6/4/2015 11:39 PM

54 Don't know eho to ring or what to do if need be so pamphlets or posters would be helpful 6/4/2015 11:31 PM

55 All of it. I wouldn't know what to do in an emergency. Need classes on it 6/4/2015 11:24 PM

56 I don't know what I would have to do so I need information or classes on this. After all we are the parents of tomorrowand we don't know

6/4/2015 11:19 PM

57 I don't know what I would have to do so I need information or classes on this. After all, we are the parents of tomorrowand we don't know

6/4/2015 11:13 PM

58 Any. I've only been to a centre that you walked in 6/4/2015 10:33 PM

59 actually for urgent care or A+E yeas but not for a GP out of hours when you phone the surgery (out of hours) you aretold to phone 111 so you cant access a GP during out of hours

6/4/2015 6:30 PM

60 What services are available how do you contact a doctor after hours 6/4/2015 6:00 PM

61 What services are available and how to use them when I need help 6/4/2015 4:54 PM

62 How to access the services and when they are open 6/4/2015 4:42 PM

63 Which service to use and how to access each service 6/4/2015 4:35 PM

64 which numbers to phone for different things you have wrong with you 6/4/2015 3:30 PM

65 just to tell you exactly what you should do, everyone goes on about nhs 111 and they are a load of rubbish, they wonteven give me an appointment with the out of hours doctor, i hate them

6/4/2015 3:08 PM

66 would use 999 for any emergency. 6/4/2015 12:49 PM

67 telephone numbers and information to help me decide which service to use 6/4/2015 12:08 PM

68 Help to get the right advice the first time 6/4/2015 11:51 AM

69 knowing if urgent or emergency care is open at all times and what they treat 6/4/2015 11:47 AM

70 Which service will be best to use and how to access service 6/4/2015 11:42 AM

71 how to access urgent and emergency care and when 6/4/2015 10:50 AM

72 what services to use and when to use them and what ages they will treat 6/4/2015 10:27 AM

73 Other information about other services other than 999 6/4/2015 10:25 AM

74 what service to use and when 6/3/2015 4:39 PM

75 leaflets and telephone numbers for the services 6/3/2015 4:06 PM

76 what is the best service to use when i need medical help 6/3/2015 4:04 PM

77 Where to go rather than A&E, serious symptoms to look out for 6/3/2015 3:41 PM

78 to know what service i can go to and what ailments they can treat 6/3/2015 3:38 PM

79 what services are for and how to access them / who to call when i need them 6/3/2015 2:45 PM

80 if all services will see children under 5 6/3/2015 10:45 AM

81 Posters in schools 6/3/2015 10:20 AM

82 Only know 999 or 111 - don't know if there is anywhere else, maybe a phonebook just for services 6/3/2015 10:04 AM

83 I do not know the difference between what services are best to use 6/2/2015 5:09 PM

84 What each service is for and how to access them 6/2/2015 5:01 PM

85 what the services are and when to use them 6/2/2015 4:59 PM

86 What ages can be treated at various centre 6/2/2015 4:53 PM

87 What places to go to when I have mental health problems 6/2/2015 4:41 PM

88 other places than the obvious a&e and 999 6/2/2015 4:12 PM

89 if its emergency care it should be the doctor that advises. what if i get it wrong 6/2/2015 4:07 PM

90 What ages can be treated at various centres and when to use them 6/2/2015 4:01 PM

22 / 240


91 Contact telephone numbers for all of the services available 6/2/2015 3:47 PM

92 Dont know where to go for what so dont go 6/2/2015 3:39 PM

93 If I needed urgent or emergency care, I would just call 999 or go straight to A&E 6/2/2015 2:44 PM

94 i would jsut ring my local doctors or if real emergency 999 6/2/2015 2:26 PM

95 Unsure of what service to use for what probelm / health condition 6/2/2015 1:21 PM

96 apart from 999 im not sure 6/2/2015 1:20 PM

97 think i would just dial 999 for emergency. but sure there must be others 6/2/2015 11:44 AM

98 Still unclear about where to go to for what but I think I could find out if I needed. 5/28/2015 3:38 PM

99 Everything on the Website should have a BSL translation. Medical terms and jargon have no place in the BSLdictionary, so this needs to be visually translated on all NHS websites, especially the self care. Deaf people can'taccess phone services so we are forced to rely on face to face communication via BSL interpreters with a healthprofessional. The issue is that Pharmacies arent aware of a national budget for this, so will refuse to book Interpreterstherefore denying the access for the patient and directly discrimnating against them. To avoid this, people go to A andE and/or the GP.

5/20/2015 2:30 PM

23 / 240


12.37% 92

24.46% 182

4.97% 37

2.02% 15

3.90% 29

35.62% 265

11.42% 85

2.02% 15

3.23% 24

Q9 Where do you go to find informationabout your health/condition?


Total 744


1 Ask specialist staff when attending hospital O.P clinic and making use of consultants, doctors and nurses and use ofinformation leaflets available there.

7/22/2015 11:17 AM

NHS Choices

Internet search

NHS 111

Patient.co.uk

Pharmacist

GP practice

Family/friend

Other healthservice

Other

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


NHS Choices

Internet search

NHS 111

Patient.co.uk

Pharmacist

GP practice

Family/friend

Other health service

Other

24 / 240


2 Im a nurse so i discuss things with people I know at work 7/9/2015 12:09 PM

3 Checking on NHS Choices today 2/7/15 and still no mention of the Vanity Project at Cramlington. 7/2/2015 1:35 PM

4 NHS Consultant discussion and internet (academic) searches. 7/1/2015 3:54 PM

5 Alternative/Natural Websites/books 6/30/2015 8:54 PM

6 Ask during secondary care medical appointments 6/30/2015 4:55 PM

7 am a doctor 6/30/2015 10:31 AM

8 freeman hospital - mulsculo skeletal + gp 6/26/2015 1:26 PM

9 Partner is a Doctor 6/26/2015 12:40 PM

10 Web MD. NHS choices has some seriously misleading and frankly wrong information on it. 6/26/2015 11:51 AM

11 careful use of the Internet eg Pub Med 6/26/2015 11:29 AM

12 I'm a doctor 6/24/2015 11:23 AM

13 A mix of all answers 6/10/2015 7:45 PM

14 Books Chiropractor 6/7/2015 4:44 PM

15 GP practice Family/friend 6/5/2015 6:59 PM

16 Patient.co.uk 6/5/2015 6:52 PM

17 NHS 111 GP practice 6/5/2015 6:27 PM

18 GP practice 6/5/2015 6:05 PM

19 Pharmacist 6/5/2015 5:45 PM

20 GP practice Family/friend 6/5/2015 5:39 PM

21 Internet search 6/5/2015 5:30 PM


23 Family/friend 6/5/2015 5:10 PM

24 Patient.co.uk 6/5/2015 4:44 PM

25 Patient.co.uk GP practice 6/5/2015 4:31 PM

26 GP practice 6/5/2015 4:23 PM



29 Family friend 6/5/2015 3:51 PM

30 Internet search NHS 111 6/5/2015 3:43 PM

31 Internet search NHS 111 6/5/2015 3:37 PM

32 GP practice 6/5/2015 3:26 PM

33 GP practice 6/5/2015 3:20 PM


35 Don't know where to go 6/5/2015 2:32 PM

36 Other health service 6/5/2015 2:21 PM

37 internet search 6/5/2015 2:10 PM

38 internet search GP practice 6/5/2015 2:04 PM


40 gp practise 6/5/2015 1:45 PM


42 internet 6/5/2015 1:39 PM

25 / 240


43 internet search NHS 111 pharmacist gp practise family friend 6/5/2015 1:34 PM

44 Books 6/5/2015 1:28 PM

45 Better children facilities 6/5/2015 1:09 PM

46 MS nurse at RVI 6/5/2015 1:06 PM

47 Nowhere 6/5/2015 12:55 PM

48 Specialist nurse 6/5/2015 12:29 PM

49 my mother 6/5/2015 12:03 PM

50 Other health sevice 6/5/2015 11:53 AM

51 internet search 6/5/2015 11:51 AM

52 Medical encyclopaedia 6/5/2015 11:36 AM

53 hospital 6/5/2015 11:32 AM

54 Books 6/5/2015 11:30 AM

55 internet search gp practice 6/5/2015 11:10 AM

56 GP practice 6/5/2015 10:51 AM

57 family/friend 6/5/2015 10:27 AM

58 pharmacist gp practise 6/5/2015 10:23 AM

59 internet searches 6/5/2015 9:47 AM


61 physio 6/5/2015 9:27 AM

62 school nurse 6/5/2015 9:14 AM

63 pharmacist GP practise 6/5/2015 9:13 AM

64 Family/friend 6/5/2015 12:14 AM

65 Family/friend 6/5/2015 12:05 AM



68 Never needed to 6/4/2015 11:24 PM

69 Don't know how to 6/4/2015 10:33 PM

70 Medical books 6/4/2015 10:10 PM

71 Books 6/4/2015 9:57 PM

72 GP practice 6/4/2015 9:51 PM

73 Pharmacist GP practice 6/4/2015 9:36 PM

74 NHS 111 GP Practice 6/4/2015 9:29 PM

75 GP practice 6/4/2015 9:20 PM

76 diabetic clinic 6/4/2015 6:20 PM

77 family/friend 6/4/2015 5:44 PM

78 GP practise 6/4/2015 5:15 PM


80 football training 6/4/2015 4:22 PM

81 pharmacist gp practice family/friend 6/4/2015 3:58 PM


83 school nurse 6/4/2015 2:50 PM

26 / 240


84 hospital consultant 6/4/2015 1:46 PM

85 offer more services in the community 6/4/2015 1:06 PM

86 self medicate 6/4/2015 12:22 PM

87 Hospital specialists 6/4/2015 10:43 AM

88 Hospital Specialist 6/4/2015 10:25 AM

89 Pharmacist GP practice family/friends 6/3/2015 4:04 PM

90 privately Physiotherapist because NHS facility too busy 6/3/2015 10:27 AM



93 GP practice 6/3/2015 9:09 AM


95 internet 6/2/2015 5:27 PM

96 internet choices 6/2/2015 5:16 PM

97 GP Practice 6/2/2015 5:06 PM

98 internet search NHS 111 6/2/2015 4:59 PM

99 Common sense 5/21/2015 3:51 PM

100 friends 5/21/2015 2:29 PM

27 / 240


Q10 Do you have any comments on how toimprove self-care in North Tyneside?


# Responses Date

1 As above 7/22/2015 11:17 AM

2 Common sense 7/22/2015 11:04 AM

3 need culture shift in personal responsibility. Need to communicate this in all letters to patients "We need yourhelp....Everyone, if they can, needs to do their part...Steps you can take...."

7/10/2015 5:46 PM

4 promote availability of free meds for low pay at pharmacy identify people with Mental Health conditions attending A&Eand put services in place to meet their needs -especially flag up opiate/oromorph/pain relief seekers

7/10/2015 11:22 AM

5 Very well organised, plenty of choices, a model of how healthcare infrastructure should look UK-wide 7/6/2015 4:58 AM

6 The NHS app is too general and needs more dedicated information. With the recent changes in services within NorthTyneside there will be confusion about where to go for help. I have always attended North Tyneside General, wheredo I go now?

7/5/2015 2:28 PM

7 Comminity groups to aid iempowerment of pateitns 7/3/2015 10:23 AM

8 As above; Expose 'Big Pharma' and all their corrupt associates. 6/30/2015 8:54 PM

9 Stop wasting money on new emergency care centres and support more POCT diagnostics at GPs and communityclinic, supported by secondary care laboratories.

6/30/2015 4:55 PM

10 Continue Minor Ailment Scheme 6/30/2015 4:41 PM

11 no 6/29/2015 3:54 PM

12 MORE WELL WOMAN + WELL MAN CHECKS AT GP'S 6/26/2015 1:31 PM

13 offer more well woman + well man checks at gp's 6/26/2015 1:26 PM

14 more funding and more staff and more training while working for the trust 6/26/2015 12:27 PM

15 Better cycle lanes School walking groups Removal of poor value food from retail outlets adn vending machines in ALLour hospital franchises and schools

6/26/2015 11:29 AM

16 Improved access to exercise groups and recreational sports would surely encourage people to participate in and leada more active lifestyle.

6/25/2015 3:28 PM

17 easier access to aids and appliances. 6/25/2015 9:18 AM

18 Better access to General Practitioners outside of office hours. I work full-time, on a shift-based rota, and have to waittwo to three weeks for a GP appointment. I also have to take "holiday time" to attend such appointments, even though Iwork within the NHS (that's hardly promoting my own health through no fault of my own).

6/24/2015 7:00 PM

19 I suppose like most areas - more GPs/surgeries needed 6/24/2015 3:55 PM

20 more expert systems to access online. If more info needed Skype conferencing type appointments with health careprofessionals. Equipment readily available at home.. BP/cardiovascular monitoring so that I can keep accurate timelyrecords of my health... periodically uploaded to my GP.

6/24/2015 2:51 PM

21 I find it odd that the A and E service is now provided in a different county. This causes issues with public transportaccess etc Also that Hexham cases will pass a closer A and E at the RVI.

6/24/2015 1:54 PM

22 Education in the schools and colleges 6/24/2015 10:23 AM

23 Question 7 needs rephrasing as there is a word omitted within the actual question. 6/23/2015 3:30 PM

24 Need to develop knowledge and skills in schools. Children will access internet first and this may not always be helpful 6/18/2015 11:15 AM

25 More programmes for patient self management e.g. expert patient programmes Better coordinated information aboutself care GPs and practice staff share responsibility for self care and signpost advice.

6/12/2015 12:10 PM

26 I think a questionnaire to assess those at most need of help to self care, might weed out those of us who are prettymuch on it, leaving funds available to help those in most need

6/10/2015 7:45 PM

28 / 240


27 Help people to tell the difference between reliable and unreliable internet information re. health. E.g. peer-reviewedjournals on the one hand and newspaper headlines on the other!

6/10/2015 5:17 PM

28 People need to take responsability for their own health outcomes. The CCG need to work with patients to help themunderstand they are ultimately responsible for their health, and the lifestyle choices they make will have an impact ontheir quality of life & ultimately life expectancy. The CCG should encourage those who choose to remain fit andhealthy, and switch to a proactive style of condition treatment.

6/8/2015 9:12 AM

29 Counter the unhealthy effects of modern food and its methods of production. Public Health information Mental andemotional health information especially re stress management

6/7/2015 4:44 PM

30 Skype appointments 6/5/2015 6:59 PM

31 Better advice available 6/5/2015 6:55 PM

32 better online help 6/5/2015 6:52 PM

33 None 6/5/2015 6:52 PM

34 dk 6/5/2015 6:48 PM

35 Shorter waiting times at GP's and cheaper prescriptions 6/5/2015 6:46 PM

36 make things cheaper 6/5/2015 6:43 PM

37 More drop in clinics 6/5/2015 6:40 PM

38 no 6/5/2015 6:38 PM

39 Better understanding from doctors and nurses 6/5/2015 6:34 PM

40 Better elderly care 6/5/2015 6:34 PM

41 Don't know 6/5/2015 6:22 PM

42 No they've been brilliant 6/5/2015 6:17 PM

43 Better advice that isn't confusing 6/5/2015 6:12 PM

44 More staff so no-one is tired and overworked 6/5/2015 6:05 PM

45 Cheaper meds 6/5/2015 5:58 PM

46 More awareness of depression 6/5/2015 5:52 PM

47 Don't know 6/5/2015 5:45 PM

48 Longer appointment times 6/5/2015 5:39 PM

49 No not really 6/5/2015 5:30 PM

50 More self help classes available 6/5/2015 5:23 PM

51 Easier to make an appointment 6/5/2015 5:15 PM

52 Drop-in clinics 6/5/2015 5:10 PM

53 None 6/5/2015 5:05 PM

54 More advertising 6/5/2015 4:58 PM

55 None 6/5/2015 4:48 PM

56 Don't know 6/5/2015 4:44 PM

57 Phone appointments 6/5/2015 4:38 PM

58 More advice that a normal person can understand 6/5/2015 4:31 PM

59 No 6/5/2015 4:23 PM

60 Medicine management advice 6/5/2015 4:18 PM

61 More advice for people to self care 6/5/2015 4:11 PM

62 No 6/5/2015 4:05 PM

63 more helpline phone numbers someone you can talk to to help you through things 6/5/2015 4:00 PM

29 / 240


64 No 6/5/2015 3:58 PM

65 play football keep fit 6/5/2015 3:51 PM

66 No 6/5/2015 3:51 PM

67 make people more aware of how to look after themselves 6/5/2015 3:45 PM

68 No 6/5/2015 3:43 PM

69 No 6/5/2015 3:37 PM

70 No 6/5/2015 3:29 PM

71 Medicine advice line 6/5/2015 3:26 PM

72 No 6/5/2015 3:24 PM

73 give people more information and support 6/5/2015 3:23 PM

74 No 6/5/2015 3:20 PM

75 no 6/5/2015 3:19 PM

76 more info available to stop waiting gp times 6/5/2015 3:19 PM

77 no 6/5/2015 3:19 PM

78 No 6/5/2015 3:18 PM

79 make it easier to get a same day appointment 6/5/2015 3:15 PM

80 better access to relevant advice 6/5/2015 3:15 PM

81 no 6/5/2015 3:12 PM

82 more drop in clinics 6/5/2015 3:11 PM

83 more info online 6/5/2015 3:09 PM

84 no 6/5/2015 3:08 PM

85 cheaper over the counter meds 6/5/2015 3:06 PM

86 more clinics for minor ailments 6/5/2015 3:05 PM

87 no 6/5/2015 3:04 PM

88 none think its pretty good 6/5/2015 3:03 PM

89 no idea 6/5/2015 3:01 PM

90 no 6/5/2015 2:59 PM

91 no 6/5/2015 2:59 PM

92 dk 6/5/2015 2:58 PM

93 no 6/5/2015 2:53 PM

94 no 6/5/2015 2:53 PM

95 dk 6/5/2015 2:52 PM

96 no 6/5/2015 2:49 PM

97 no 6/5/2015 2:48 PM

98 no 6/5/2015 2:47 PM

99 no 6/5/2015 2:44 PM

100 More info on how to self care 6/5/2015 2:42 PM

101 give people more information 6/5/2015 2:39 PM

102 no 6/5/2015 2:38 PM

103 no 6/5/2015 2:37 PM

104 No 6/5/2015 2:37 PM

30 / 240


105 more advice in a booklet perhaps 6/5/2015 2:33 PM

106 Yes, brochure would help 6/5/2015 2:32 PM

107 no 6/5/2015 2:32 PM

108 NHS does everything that they can - it is not the NHS that needs improving its the public 6/5/2015 2:29 PM

109 no 6/5/2015 2:28 PM

110 Classes and leaflets 6/5/2015 2:26 PM

111 more adverts in prominent plaves 6/5/2015 2:25 PM

112 help people to self care more 6/5/2015 2:23 PM

113 Education regardless of age 6/5/2015 2:21 PM

114 no 6/5/2015 2:21 PM

115 think it ok 6/5/2015 2:21 PM

116 no 6/5/2015 2:18 PM

117 no 6/5/2015 2:16 PM

118 no 6/5/2015 2:15 PM

119 Explain at surgery how to do it 6/5/2015 2:14 PM

120 no 6/5/2015 2:13 PM

121 no 6/5/2015 2:10 PM

122 More staff for advice & treatment 6/5/2015 2:08 PM

123 More help needed for some 6/5/2015 2:08 PM

124 no 6/5/2015 2:06 PM

125 clinics for minor injury 6/5/2015 2:04 PM

126 no 6/5/2015 2:04 PM

127 Knowledge is needed 6/5/2015 2:03 PM

128 no 6/5/2015 2:01 PM

129 more advice available 6/5/2015 1:59 PM

130 Education is the only way to train people 6/5/2015 1:57 PM

131 dk 6/5/2015 1:56 PM

132 no 6/5/2015 1:56 PM

133 More self help clinics 6/5/2015 1:55 PM

134 no 6/5/2015 1:51 PM

135 More walk in centres 6/5/2015 1:51 PM

136 More awareness on how it's draining the NHS 6/5/2015 1:51 PM

137 help support elderly to self care 6/5/2015 1:50 PM

138 Classes, training in schools 6/5/2015 1:46 PM

139 more advertising to let people know 6/5/2015 1:45 PM

140 Nothing 6/5/2015 1:45 PM

141 D / K 6/5/2015 1:41 PM

142 Better info and support available. 6/5/2015 1:40 PM

143 people are unsure how to self care properly 6/5/2015 1:39 PM

144 no 6/5/2015 1:39 PM

145 DK 6/5/2015 1:36 PM

31 / 240


146 More awareness needed 6/5/2015 1:35 PM

147 no 6/5/2015 1:34 PM

148 internet appointments 6/5/2015 1:32 PM

149 Booklets 6/5/2015 1:28 PM


151 no 6/5/2015 1:27 PM

152 More health drop in clinics 6/5/2015 1:26 PM

153 Needs something like stay calm again helped my parents a lot 6/5/2015 1:23 PM

154 start in schoo 6/5/2015 1:23 PM

155 no 6/5/2015 1:20 PM

156 no 6/5/2015 1:19 PM

157 Seems as if it's passed down the family 6/5/2015 1:17 PM

158 no 6/5/2015 1:14 PM

159 Training from an early age what to do 6/5/2015 1:11 PM

160 Give more information to people on what to do 6/5/2015 1:06 PM

161 Start early to give teens information 6/5/2015 1:01 PM

162 Training classes Leaflets 6/5/2015 12:55 PM

163 D / K 6/5/2015 12:47 PM

164 People need more advice 6/5/2015 12:42 PM

165 People need to use pharmacists more 6/5/2015 12:37 PM

166 Start at an early age to make them aware 6/5/2015 12:29 PM

167 improve awareness 6/5/2015 12:25 PM

168 teach us how to use it 6/5/2015 12:24 PM

169 more flexible appointments 6/5/2015 12:24 PM

170 Classes, maybe Red Cross, volunteers 6/5/2015 12:22 PM

171 i think like we have a lack of knowledge for self care we need it explained to us 6/5/2015 12:20 PM

172 no 6/5/2015 12:20 PM

173 give people more advice 6/5/2015 12:19 PM

174 Free classes or health shows 6/5/2015 12:17 PM

175 not really 6/5/2015 12:15 PM

176 no 6/5/2015 12:15 PM

177 no 6/5/2015 12:12 PM

178 None 6/5/2015 12:11 PM

179 think its pretty good already 6/5/2015 12:08 PM

180 education in same way 6/5/2015 12:07 PM

181 no 6/5/2015 12:05 PM

182 D / K 6/5/2015 12:05 PM

183 leaflets 6/5/2015 12:03 PM

184 Give us packs of essentials for Winter 6/5/2015 12:00 PM

185 no 6/5/2015 12:00 PM

186 more advice maybe 6/5/2015 11:58 AM

32 / 240


187 no 6/5/2015 11:56 AM

188 None 6/5/2015 11:53 AM

189 educate the masses 6/5/2015 11:53 AM

190 more information on the internet 6/5/2015 11:51 AM

191 always follow gp or nurses instructions/ if you have to put cream on everday or twice a day make sure you follow this 6/5/2015 11:49 AM

192 none 6/5/2015 11:46 AM

193 no 6/5/2015 11:43 AM

194 support groups 6/5/2015 11:43 AM

195 dk 6/5/2015 11:42 AM

196 online chat 6/5/2015 11:39 AM

197 none 6/5/2015 11:38 AM

198 ideal service here 6/5/2015 11:38 AM

199 More assistance needed for the vulnerable 6/5/2015 11:36 AM

200 no 6/5/2015 11:34 AM

201 more information available 6/5/2015 11:32 AM

202 more info should be advertised 6/5/2015 11:32 AM

203 Educate the ignorant 6/5/2015 11:30 AM

204 increase the stop smoking campaign, it worked for me 6/5/2015 11:28 AM

205 no 6/5/2015 11:27 AM

206 exceptional service here 6/5/2015 11:25 AM

207 Booklets to all households 6/5/2015 11:25 AM

208 have more carers 6/5/2015 11:23 AM

209 no 6/5/2015 11:21 AM

210 no problems great service 6/5/2015 11:19 AM

211 Pamphlets or local paper 6/5/2015 11:18 AM

212 no 6/5/2015 11:17 AM

213 booklet 6/5/2015 11:15 AM

214 no 6/5/2015 11:13 AM

215 keep active 6/5/2015 11:12 AM

216 more needed 6/5/2015 11:11 AM

217 no 6/5/2015 11:10 AM

218 more translators 6/5/2015 11:06 AM

219 no 6/5/2015 11:06 AM

220 stress the knock on effects of an unhealthy life style - smoking/drinking/obesity 6/5/2015 11:04 AM

221 more info on how to 6/5/2015 11:02 AM

222 no 6/5/2015 11:02 AM

223 no 6/5/2015 10:56 AM

224 no 6/5/2015 10:55 AM

225 better medicines available 6/5/2015 10:54 AM

226 more on the website on how to cure small ailments 6/5/2015 10:51 AM

227 better appointment system 6/5/2015 10:51 AM

33 / 240


228 no 6/5/2015 10:51 AM

229 no 6/5/2015 10:46 AM

230 none 6/5/2015 10:44 AM

231 just keep following the advice from the professionals 6/5/2015 10:40 AM

232 more info that's easier to understand 6/5/2015 10:39 AM

233 more mental health practitioners 6/5/2015 10:34 AM

234 dk 6/5/2015 10:33 AM

235 no 6/5/2015 10:29 AM

236 no 6/5/2015 10:27 AM

237 have more support groups 6/5/2015 10:26 AM

238 easier understanding of info 6/5/2015 10:25 AM

239 no 6/5/2015 10:23 AM

240 more access online 6/5/2015 10:19 AM

241 dont know 6/5/2015 10:16 AM

242 posters/leaflets/ all advertising of the consequences of not looking after yourself 6/5/2015 10:15 AM

243 more drs available 6/5/2015 10:13 AM

244 no 6/5/2015 10:08 AM

245 more understandable info 6/5/2015 10:07 AM

246 dont know 6/5/2015 10:05 AM

247 not really 6/5/2015 10:03 AM

248 look after yourself 6/5/2015 10:00 AM

249 no 6/5/2015 10:00 AM

250 More information on were to go if doctors closed 6/5/2015 9:58 AM

251 more info on how to. 6/5/2015 9:54 AM

252 If i was more aware of whats available 6/5/2015 9:53 AM

253 information leaflets bring it into secondary schools teach the younger generation 6/5/2015 9:53 AM

254 just keep yourself fit and try and work around your illness 6/5/2015 9:51 AM

255 More notices in pharmacists / chemists 6/5/2015 9:48 AM

256 free multivitamins in schools 6/5/2015 9:47 AM

257 Don't know 6/5/2015 9:47 AM

258 computerised appointment 6/5/2015 9:44 AM

259 no 6/5/2015 9:42 AM

260 reduced priced vitamins 6/5/2015 9:41 AM

261 No 6/5/2015 9:41 AM

262 easier access to appointments 6/5/2015 9:39 AM

263 No 6/5/2015 9:37 AM

264 eat a healthy diet and exercise 6/5/2015 9:35 AM

265 no 6/5/2015 9:35 AM

266 no 6/5/2015 9:34 AM

267 Don't know 6/5/2015 9:31 AM

268 better acces to drop in clinics 6/5/2015 9:30 AM

34 / 240


269 quicker gp appointments then you can help yourself from then on 6/5/2015 9:28 AM

270 push self diagnoses websites instead of saying go to pharmacist, go to website 6/5/2015 9:27 AM

271 think its ok as it is 6/5/2015 9:25 AM

272 Knowing how to self care 6/5/2015 9:25 AM

273 dk 6/5/2015 9:21 AM

274 Make people aware of self care 6/5/2015 9:20 AM

275 None 6/5/2015 9:14 AM

276 always take care of yourself/ dont smoke or drink 6/5/2015 9:14 AM

277 campaigns for people to do this all in moderation alcohol etc 6/5/2015 9:13 AM

278 give us more info on what to do 6/5/2015 9:12 AM

279 Knowing what the other departments are for 6/5/2015 9:09 AM

280 run everyday/ stay healthy 6/5/2015 9:09 AM

281 no 6/5/2015 9:08 AM

282 no 6/5/2015 9:03 AM

283 More health care group 6/5/2015 9:03 AM

284 no 6/5/2015 9:03 AM

285 as long as your GP has told you what to do for you condition then you just need to follow their advice 6/5/2015 9:02 AM

286 Don't know 6/5/2015 8:57 AM

287 pamphlets 6/5/2015 8:56 AM

288 Better appointment time 6/5/2015 8:52 AM

289 oisters - showing a person of a certain age, who hasnt taken care of themselves, i.e drinking/smoking and a person ofthe same age who has take care of themselves, also list the lifestyle both people have ie mobility etc

6/5/2015 8:51 AM

290 none - surely common knowledge. 6/5/2015 8:51 AM

291 Don't know 6/5/2015 8:48 AM

292 advertisement 6/5/2015 8:47 AM

293 nonre 6/5/2015 8:42 AM

294 Longer slots with GPs 6/5/2015 8:42 AM

295 no 6/5/2015 8:42 AM

296 no 6/5/2015 8:38 AM

297 Longer opening hours at GP 6/5/2015 8:36 AM

298 need advice on what to do 6/5/2015 8:35 AM

299 support groups / health buffs 6/5/2015 8:32 AM

300 more needed 6/5/2015 8:30 AM

301 none 6/5/2015 8:24 AM

302 no 6/5/2015 8:17 AM

303 D / K 6/5/2015 12:34 AM

304 Teach us at school 6/5/2015 12:28 AM

305 Give classes on it 6/5/2015 12:21 AM

306 Booklet to help teens 6/5/2015 12:14 AM

307 Basic knowledge would help 6/5/2015 12:05 AM

308 People need to be trained on this 6/4/2015 11:58 PM

35 / 240


309 Literature to enable self care 6/4/2015 11:51 PM

310 Need more information out there 6/4/2015 11:45 PM

311 More information needed 6/4/2015 11:39 PM

312 Pamphlets Poster 6/4/2015 11:31 PM

313 Help us to find out what to do 6/4/2015 11:24 PM

314 Education 6/4/2015 11:19 PM

315 Education 6/4/2015 11:13 PM

316 Classes 6/4/2015 11:05 PM

317 Packs from GP containing basic medications 6/4/2015 11:00 PM

318 None at all 6/4/2015 10:54 PM

319 Need more money to do it 6/4/2015 10:47 PM

320 People need trained or literature to read and keep 6/4/2015 10:40 PM

321 Book 6/4/2015 10:33 PM

322 Leaflets 6/4/2015 10:23 PM

323 None 6/4/2015 10:18 PM

324 More advice needed 6/4/2015 10:10 PM

325 More patient advice 6/4/2015 10:04 PM

326 Bill boards 6/4/2015 9:57 PM

327 None needed 6/4/2015 9:51 PM

328 Adverts, campaigns 6/4/2015 9:43 PM

329 Educate them at school 6/4/2015 9:36 PM

330 Perfect as it is 6/4/2015 9:29 PM

331 Yes. Teach people or advertise how to do it 6/4/2015 9:20 PM

332 Surgery adverts 6/4/2015 9:13 PM

333 Need more information 6/4/2015 9:06 PM

334 None 6/4/2015 8:58 PM

335 Need a big media advert 6/4/2015 8:50 PM

336 None needed 6/4/2015 8:42 PM

337 Start at an early age. Train them in schools 6/4/2015 8:34 PM

338 Not sure 6/4/2015 8:27 PM

339 More information for those who need it 6/4/2015 8:19 PM

340 Adverts 6/4/2015 7:56 PM

341 More information for people 6/4/2015 7:46 PM

342 no as long as your GP has told you what to do for your condition then you just need to follow their advice 6/4/2015 6:30 PM

343 improve self care awareness 6/4/2015 6:24 PM

344 Have drop in sessions for people with long term illness 6/4/2015 6:21 PM

345 always follow the rules 6/4/2015 6:20 PM

346 no 6/4/2015 6:20 PM

347 more self care awareness 6/4/2015 6:15 PM

348 Less confusing advice about illness 6/4/2015 6:15 PM

349 chemists have late opening times 6/4/2015 6:12 PM

36 / 240


350 Better access for people with mental health problems 6/4/2015 6:09 PM

351 no 6/4/2015 6:09 PM

352 no 6/4/2015 6:05 PM

353 Longer appointment times with gps 6/4/2015 6:03 PM

354 no look after yourself properly 6/4/2015 6:03 PM

355 More knowledge of what to do 6/4/2015 6:00 PM

356 Make people more aware of how to look after themselves 6/4/2015 5:59 PM

357 no 6/4/2015 5:57 PM

358 None 6/4/2015 5:54 PM

359 more info 6/4/2015 5:53 PM

360 More district nurses 6/4/2015 5:45 PM

361 no 6/4/2015 5:44 PM


363 Don't know 6/4/2015 5:35 PM

364 education 6/4/2015 5:34 PM

365 Keep going, dont give up 6/4/2015 5:33 PM

366 Better phone appointments 6/4/2015 5:31 PM

367 More drop in clinics 6/4/2015 5:27 PM

368 no 6/4/2015 5:26 PM

369 Try to keep yourself in general good health 6/4/2015 5:25 PM

370 More home visits 6/4/2015 5:22 PM

371 longer appointments 6/4/2015 5:18 PM

372 Dont climb trees. look after yourself and stay healthy 6/4/2015 5:17 PM

373 overall support and more awareness of minor ailments 6/4/2015 5:15 PM

374 none 6/4/2015 5:14 PM

375 Easier advice you can understand 6/4/2015 5:09 PM

376 always keep yourself fit, eat well and drink less 6/4/2015 5:06 PM

377 Easier way to make an appointment 6/4/2015 5:04 PM

378 they should have teaching places for people to go and stay short term 6/4/2015 5:03 PM

379 Extra child friendly facilities 6/4/2015 5:00 PM

380 communities joining together to keep fit etc 6/4/2015 4:58 PM

381 no 6/4/2015 4:54 PM

382 more support groups 6/4/2015 4:52 PM

383 offer free anti smoking 6/4/2015 4:51 PM

384 no 6/4/2015 4:48 PM

385 more exercise for body and mind 6/4/2015 4:44 PM

386 go to the group 6/4/2015 4:43 PM

387 Need more information 6/4/2015 4:42 PM

388 eat well, stop smoking, exercise. 6/4/2015 4:37 PM

389 no 6/4/2015 4:36 PM

390 More support and information to help people self care 6/4/2015 4:35 PM

37 / 240


391 play football. Keep fit 6/4/2015 4:22 PM

392 follow what the doctors tell you to do 6/4/2015 4:22 PM

393 advice from professional on diets etc 6/4/2015 4:22 PM

394 offer free cold remedies 6/4/2015 4:17 PM

395 promote it through advertising 6/4/2015 4:17 PM

396 have aids like walking sticks and hand rails 6/4/2015 4:15 PM

397 eat 5 a day 6/4/2015 4:12 PM

398 stop smoking free resources 6/4/2015 4:11 PM

399 community group, confidence boosting groups dk? 6/4/2015 4:06 PM

400 eat healthy and stay healthy. Pass the message on. 6/4/2015 4:06 PM

401 take the advice they give you 6/4/2015 4:06 PM

402 Exercise,diet, also adopt a dutch idea of 6 monthly tests to address defficiencies in your system, Then the patient getsfree vitamins and minerals, This kind of body management has improved the health of the nation. Obviously the knockon effects is less people needing operations and being unwell so very cost effective.

6/4/2015 3:59 PM

403 free gym membership 6/4/2015 3:59 PM

404 the eat 5-a-day worked well / people should still do it 6/4/2015 3:58 PM

405 no 6/4/2015 3:52 PM

406 just keep pushing the benefits of self care 6/4/2015 3:51 PM

407 offer free samples of vitamins, fruit etc 6/4/2015 3:48 PM

408 more information 6/4/2015 3:46 PM

409 no 6/4/2015 3:46 PM

410 drink plenty water 6/4/2015 3:42 PM

411 eat healthy posters and leaflets 6/4/2015 3:42 PM

412 promote the benefits 6/4/2015 3:36 PM

413 stay healthy, eat well and dont smoke 6/4/2015 3:36 PM

414 just encourage people to get up go to work and get on with it 6/4/2015 3:35 PM

415 support groups for young people 6/4/2015 3:30 PM

416 keep as fit and active as you can 6/4/2015 3:29 PM

417 Join in the fun run for cancer uk 6/4/2015 3:27 PM

418 everyone should power walk daily 6/4/2015 3:21 PM

419 make people more knowledgeable as to how to self care 6/4/2015 3:19 PM

420 chemists open late and either them or supermarket allowing you to get free calpol for children under 12. 6/4/2015 3:15 PM

421 have better doctors and nurses to help you 6/4/2015 3:08 PM

422 promote it through schools and colleges. 6/4/2015 3:01 PM

423 no read instructions for medication you need to take 6/4/2015 2:59 PM

424 encourage a good diet and prevent people getting over weight. 6/4/2015 2:53 PM

425 just follow what you get told at school from the nurse / just about hygiene and stuff 6/4/2015 2:50 PM

426 just do what you have to do to make the more of things. Follow advice from specialist and medication 6/4/2015 2:40 PM

427 cycle / or swimming that keeps you healthy 6/4/2015 2:39 PM

428 more helpline phone numbers someone you can talk to to help you though things 6/4/2015 2:36 PM

429 keep fit campaigns 6/4/2015 2:30 PM

38 / 240


430 more information in schools. 6/4/2015 2:29 PM

431 none 6/4/2015 2:21 PM

432 Advertise where to find other services. 6/4/2015 2:13 PM

433 people should be made to prove to a gp or nurse that they have tried to help themselves before they trot off to thedoctors

6/4/2015 2:12 PM

434 advertise more services in more places. 6/4/2015 2:05 PM

435 campaign for/ about the benefits of self care, the long term benefits also 6/4/2015 1:59 PM

436 education & promotion 6/4/2015 1:58 PM

437 more specialist advice 6/4/2015 1:52 PM

438 live video chats to 111 and get a quicker diagnosis 6/4/2015 1:50 PM

439 promote to young people 6/4/2015 1:46 PM

440 Educate children how to look after themselves 6/4/2015 1:40 PM

441 just keep trying different things 6/4/2015 1:39 PM

442 people need more information to help them self care 6/4/2015 1:26 PM

443 more surgeries/placed to go fro advice 6/4/2015 1:21 PM

444 no 6/4/2015 1:19 PM

445 educate young people how to look after themselves. 6/4/2015 1:13 PM

446 Compulsary health classes at school 6/4/2015 12:56 PM

447 Informative ads and posters. 6/4/2015 12:49 PM

448 advertise in locals community better 6/4/2015 12:42 PM

449 advertise where to go with what ailments. 6/4/2015 12:32 PM

450 no 6/4/2015 12:28 PM

451 Get people using other services mot just clogging up waiting rooms. 6/4/2015 12:25 PM

452 letting people know that they should use the pharmacist more 6/4/2015 12:22 PM

453 more information on internet 6/4/2015 12:20 PM

454 Normally fit people to go to other places in the community. 6/4/2015 12:13 PM

455 no 6/4/2015 12:13 PM

456 none 6/4/2015 12:11 PM

457 more information available 6/4/2015 12:08 PM

458 none 6/4/2015 12:02 PM

459 more specialist support groups. 6/4/2015 12:01 PM

460 no comments 6/4/2015 12:00 PM

461 more advice given from GPs and more information of how to self care 6/4/2015 11:54 AM

462 no 6/4/2015 11:52 AM

463 People need more support to self care 6/4/2015 11:51 AM

464 encouragement from health professional 6/4/2015 11:47 AM

465 no 6/4/2015 11:46 AM

466 No 6/4/2015 11:42 AM

467 No 6/4/2015 11:31 AM

468 educate the young on health risks 6/4/2015 11:23 AM

469 no 6/4/2015 11:23 AM

39 / 240


470 No 6/4/2015 11:23 AM

471 educate and train people 6/4/2015 11:17 AM

472 no 6/4/2015 11:16 AM

473 More support from GP or nurse 6/4/2015 11:15 AM

474 no 6/4/2015 11:11 AM

475 other places to go rather than just the doctor 6/4/2015 11:11 AM

476 No 6/4/2015 11:04 AM

477 educate people on healthcare + different services 6/4/2015 11:03 AM

478 no 6/4/2015 11:02 AM

479 surgeries to stay open for advice by volunteers when closed 6/4/2015 11:00 AM

480 Community based places for advice 6/4/2015 11:00 AM

481 no 6/4/2015 10:56 AM

482 Educate people 6/4/2015 10:55 AM

483 more self service centres 6/4/2015 10:55 AM

484 self care establishments rooms within surgeries for advice 6/4/2015 10:52 AM

485 Promote other services 6/4/2015 10:50 AM

486 people need more information 6/4/2015 10:50 AM

487 make other services more available locally 6/4/2015 10:45 AM

488 Mobile nurses that come in to the street 6/4/2015 10:43 AM

489 cheaper to self care 6/4/2015 10:41 AM

490 more local advertising benefits of self care 6/4/2015 10:40 AM

491 Make it more appealing to learn 6/4/2015 10:37 AM

492 no 6/4/2015 10:34 AM

493 advertise more services location of services 6/4/2015 10:34 AM

494 Map out locations in public spaces 6/4/2015 10:31 AM

495 support groups volunteers for advice advertise 6/4/2015 10:29 AM

496 no 6/4/2015 10:27 AM

497 Educate early 6/4/2015 10:25 AM

498 local trained specialists community based staff 6/4/2015 10:24 AM

499 make people aware how + where 6/4/2015 10:19 AM

500 More places to go 6/4/2015 10:19 AM

501 More places to go, more visable 6/4/2015 10:14 AM

502 educate people in the community 6/4/2015 10:13 AM

503 Educate in schools advertise more places 6/4/2015 10:08 AM

504 more support services local training 6/4/2015 10:07 AM

505 no 6/4/2015 9:35 AM

506 Promote benefits of self -care 6/3/2015 5:13 PM

507 Advertise more where to go 6/3/2015 5:07 PM

508 Make visible, highlight locations 6/3/2015 5:01 PM

509 Advertise what to do more 6/3/2015 4:55 PM

510 Specialists who can help with on-going conditions 6/3/2015 4:49 PM

40 / 240


511 More services locally 6/3/2015 4:40 PM

512 no 6/3/2015 4:39 PM

513 Tell people what to do 6/3/2015 4:32 PM

514 Community training course 6/3/2015 4:23 PM

515 Mobile self care units 6/3/2015 4:12 PM

516 people need more information 6/3/2015 4:06 PM

517 more information would be helpful 6/3/2015 4:04 PM

518 Stop people abusing the free service 6/3/2015 4:03 PM

519 Training people at work like they do with H+S 6/3/2015 3:48 PM

520 Advertise in work / pubs / schools / community centre 6/3/2015 3:41 PM

521 no 6/3/2015 3:38 PM

522 More advice to be given 6/3/2015 3:34 PM

523 More support agencies 6/3/2015 3:26 PM

524 Advertise other services to take pressure off GP's 6/3/2015 3:10 PM

525 NHS knowledge days / Training educating days 6/3/2015 2:57 PM

526 Promote other services 6/3/2015 2:52 PM

527 Promote more services 6/3/2015 2:47 PM

528 cheaper medications 6/3/2015 2:45 PM

529 More places to go 6/3/2015 2:40 PM

530 Community nurses + doctors for advice rather than GP's surgerys 6/3/2015 2:31 PM

531 Different places to get advice 6/3/2015 2:17 PM

532 Advertise the services they offer, where they are 6/3/2015 2:11 PM

533 Cheaper over counter medications 6/3/2015 2:03 PM

534 Talks to people, lessons 6/3/2015 11:31 AM

535 More information on how to self care 6/3/2015 11:23 AM

536 A delivery service, when im too ill to go to chemist 6/3/2015 11:02 AM

537 More advice from doctor for future care 6/3/2015 10:56 AM

538 no 6/3/2015 10:55 AM

539 Advertise locations people don't know 6/3/2015 10:51 AM

540 no 6/3/2015 10:45 AM

541 Educate others that use doctors too freely 6/3/2015 10:44 AM

542 No 6/3/2015 10:38 AM

543 no 6/3/2015 10:33 AM

544 Better information about where to obtain treatment/advice on the more common causes of minor health issues 6/3/2015 10:27 AM

545 Dont know 6/3/2015 10:26 AM

546 no 6/3/2015 10:24 AM

547 Teach us in school 6/3/2015 10:20 AM

548 more information 6/3/2015 10:15 AM

549 Posters in community places 6/3/2015 10:13 AM

550 no 6/3/2015 10:06 AM

551 no 6/3/2015 10:05 AM

41 / 240


552 Educate people Give them locations close to them 6/3/2015 10:04 AM

553 no 6/3/2015 9:58 AM

554 information that is clear for everyone to understand 6/3/2015 9:57 AM

555 Community self care centres 6/3/2015 9:55 AM

556 no 6/3/2015 9:51 AM

557 more awareness of how to self care 6/3/2015 9:50 AM

558 community led teaching programmes 6/3/2015 9:48 AM

559 make it more aware of how to 6/3/2015 9:09 AM

560 give people more knowledge 6/3/2015 9:00 AM

561 more information for everyone 6/3/2015 8:52 AM

562 advertise ways to self care 6/3/2015 8:41 AM


564 Give people ideas where to go and what to do 6/2/2015 5:26 PM

565 no 6/2/2015 5:23 PM

566 No 6/2/2015 5:18 PM

567 no 6/2/2015 5:16 PM

568 no 6/2/2015 5:10 PM

569 Cheaper over counter medications 6/2/2015 5:09 PM

570 no 6/2/2015 5:06 PM

571 Give people more information 6/2/2015 5:01 PM

572 people need more information 6/2/2015 4:59 PM

573 More information available 6/2/2015 4:53 PM

574 more skilled people in community other than doctors 6/2/2015 4:50 PM

575 training within the community volunteers who want to help 6/2/2015 4:43 PM

576 Give people more support 6/2/2015 4:41 PM

577 NO 6/2/2015 4:33 PM

578 encourage to use other places from early age 6/2/2015 4:29 PM

579 no 6/2/2015 4:22 PM

580 advertise information more places to go websites to use in public places 6/2/2015 4:22 PM

581 have other places other than doctors surgeries 6/2/2015 4:17 PM

582 No 6/2/2015 4:16 PM

583 more information on services 6/2/2015 4:12 PM

584 Give people more information on what is right and wrong to take. 6/2/2015 4:09 PM

585 more places to go for help 6/2/2015 4:07 PM

586 Check with a pharmacist first 6/2/2015 4:01 PM

587 free learning 6/2/2015 4:00 PM

588 tell people what they need to look for 6/2/2015 3:55 PM

589 No 6/2/2015 3:53 PM

590 telling people how to do it better 6/2/2015 3:51 PM

591 No 6/2/2015 3:47 PM

592 no 6/2/2015 3:46 PM

42 / 240


593 more training for people on symptoms 6/2/2015 3:39 PM

594 No 6/2/2015 3:39 PM

595 Cheaper medication 6/2/2015 3:33 PM

596 No 6/2/2015 3:27 PM

597 No 6/2/2015 3:21 PM

598 Drop prices of medication 6/2/2015 3:15 PM

599 Cheaper or free prescriptions 6/2/2015 3:08 PM

600 Give people more information 6/2/2015 3:03 PM

601 Information needs to be more clear on all types of ailments and illness 6/2/2015 2:56 PM

602 less waiting time 6/2/2015 2:55 PM

603 Dont know 6/2/2015 2:44 PM

604 No 6/2/2015 2:37 PM

605 Dont know 6/2/2015 2:31 PM

606 no 6/2/2015 2:26 PM

607 No 6/2/2015 2:26 PM

608 cheaper perscriptions 6/2/2015 2:19 PM

609 tell people what to do 6/2/2015 2:14 PM

610 Lower prices on medication 6/2/2015 2:13 PM

611 More information around the local area 6/2/2015 1:59 PM

612 Dont know 6/2/2015 1:48 PM

613 No 6/2/2015 1:42 PM

614 Don't know 6/2/2015 1:29 PM

615 More information around the area about different services 6/2/2015 1:21 PM

616 advertise everywhere shops/schools/work places 6/2/2015 1:20 PM

617 More information in local schools etc 6/2/2015 1:12 PM

618 No 6/2/2015 12:16 PM

619 More information on signs and posters 6/2/2015 12:08 PM

620 Cheaper medication over counter 6/2/2015 11:56 AM

621 N/A 6/2/2015 11:46 AM

622 no 6/2/2015 11:44 AM

623 Cheaper over the counter medication 6/2/2015 11:35 AM

624 Advise areas in places people shop in 6/1/2015 4:52 AM

625 More information, advice and support for unpaid carers - they provide the majority of health and social care. Thiswould be a 'win/win' situation - they protect/improve their own health enabling them to continue to care.

5/28/2015 3:38 PM

626 Better access to primary care 5/27/2015 10:36 PM

627 Not easy - too much ignorance , fear and risk avoidance going on and NHS staff as guilty as everyone else. Fear oflitigation or comeback pushes everyone to recommend "getting checked out" which inevitably devolves down toprimary care and in turn A&E.

5/21/2015 4:08 PM

628 healthy living centers 5/21/2015 2:29 PM

629 Please explain Question 7 as it does not make sense 5/21/2015 9:15 AM

630 All services to be available 7 days a week. Offer realistic waiting times. Not wait days / weeks for results of x-rays afterrefferal. Lengthy wait for results cause stress for many possibly limiting self care from fear of potentially self harming

5/21/2015 8:16 AM

43 / 240


631 information 5/21/2015 6:46 AM

632 Reduce the waiting time to have a GP appointment. Patients presenting symptoms do not know how long anappointment might last; so a limit of ten minutes is disconcerting.

5/20/2015 7:30 PM

633 Increase awareness of how to interact with Hard of Hearing Patients, profoundly deaf patients who use BSL. Moreprocedures need to be put into place to protect the patient and the NHS health professionals, the procedures in placenow are woefully inadaquate.

5/20/2015 2:30 PM

634 More publicity about the options, I think most people are unsure about which route to take through the 'system'. 5/20/2015 2:04 PM

635 Integrate the volountary sector much more in managing the frail elderly and those with long term serious healthproblems.

5/20/2015 12:48 PM

636 School roadshows to teach children when they are young, they not only retain this information but they also tellparents what to do

5/20/2015 9:05 AM

637 GP surgeries need to be open longer and weekends/bank holidays. Too many people attend A/E for minor ailments, orbecome very unwell whilst waiting for GP appointment hence become a medical emergency

5/19/2015 8:38 PM

638 Better access to primary care for both urgent and non urgent conditions and advice. Treated in a way that you dont feellike you are an inconvienance to the GP you are sitting in front of. A smile when you walk in the door !

5/19/2015 6:21 PM

44 / 240


44.71% 334

55.29% 413

Q11 Have you or a family member ever usedthe NHS 111 service?


Total 747

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

45 / 240


Q12 If you answered yes to the previousquestion; please state how far youagree/disagree with the following

statement:Answered: 331 Skipped: 449

28.40%94

39.58%131

9.06%30

9.37%31

10.27%34

3.32%11

331



I/my familyhad a good...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Stronglyagree

Agree Neither agree ordisagree


Don’tknow

TotalRespondents

I/my family had a good experience of the NHS111 service

46 / 240


Q13 We want to know everyone’s view ofNHS 111 - even if you haven’t used it – in

your opinion what ONE thing do you thinkshould be improved about the NHS 111

service?Answered: 704 Skipped: 76

# Responses Date

1 Forest Hall Medical Group 7/22/2015 12:57 PM

2 Patients should be asked have the tried to get urgent appointment with GP/Practice Nurse first, too many patients use111 when they could have seen GP/Practice Nurse and they often see them anyway shortly afterwards, this couldmean their access to care costing twice as much or more than it should.

7/22/2015 11:19 AM

3 ? 7/22/2015 11:04 AM

4 I am not a fan of this service. People can be very vulnerable and I think this service can too easily miss seriousconditions

7/10/2015 8:27 PM

5 make it less risk averse 7/10/2015 5:47 PM

6 quicker 7/10/2015 4:18 PM

7 scrap it 7/10/2015 2:57 PM

8 It should be a freephone number/have a ring back facility for patients that do not want to stay on hold for an answerPatients who regularly use 111 should be flagged and a review put in place to check that they have a care plan andwhat to do if.... e.g start steriods if peak flow down for known asthmatic and make a GP appt

7/10/2015 11:27 AM

9 More knowledgeable operators. from a hospital staff perspective they seem to send even minor ailments to hospitalincreasing workload.

7/9/2015 12:18 PM

10 i dont think people know about it or dont think about ringing for advice. I think people prefer to see someone face toface so they would rather see a health professional

7/9/2015 12:11 PM

11 for them to give you opportunity to see someone not just talk over the phone not always reassurring 7/8/2015 5:14 PM

12 listening skills so less patients are sent to A and E departments. 7/7/2015 3:28 PM

13 Trusting that the people who answer the phone know what they're talking about. 7/7/2015 12:41 PM

14 the people at the other end not reading from a script! 7/7/2015 9:01 AM

15 Increased awareness of service/purpose 7/6/2015 9:22 AM

16 Training of staff 7/6/2015 4:58 AM

17 There is often a wait for a callback, a timeline of what will happen next would be helpful 7/5/2015 2:29 PM

18 It should be scrapped..A+E admission increase as the result of non medical advice. 7/3/2015 10:24 AM

19 having the right people who have the skils and know what they are talking about not someone sitting in front of acomputer reading from the screen who has no clue about medical problems.

7/3/2015 9:31 AM

20 Explain to folk in simple terms just exactly what NHS 111 is 7/2/2015 1:36 PM

21 Access to the patients records would mean that ongoing health issues could be dealt with without the patient, whomay not fully understand their condition or be in a condition to inform, having to explain it all over again.

7/1/2015 3:56 PM

22 Can't comment, as haven't used it!! 6/30/2015 8:56 PM

23 better advice so fewer doctors and ambulances are called 6/30/2015 6:04 PM

24 Making people more aware that it exsists 6/30/2015 4:55 PM

25 Appropriate staffing grade 6/30/2015 4:42 PM

26 Advice seems inconsistent at times 6/30/2015 10:31 AM

47 / 240


27 That they speak to someone else who is there, not always the ill person 6/30/2015 9:57 AM

28 Complete waste of resources 6/29/2015 4:41 PM

29 Poor advice - took a long time to get through. 6/29/2015 4:10 PM

30 More advertising so people know about it 6/29/2015 4:07 PM

31 dont know as have never used it - perhaps advertise the number to use more widely ie, put it on side of buses etc. 6/29/2015 3:55 PM

32 More staff 6/27/2015 1:59 PM

33 staffed by highly trained medical professionals 6/27/2015 3:46 AM

34 Nothing 6/26/2015 4:12 PM

35 Unable to answer, as I've never had to use the service. 6/26/2015 2:19 PM

36 TRAINED STAFF WITH MEDICAL KNOWLEDGE ANSWERING CALLS 6/26/2015 1:32 PM

37 trained staff with medical knowledge answering calls 6/26/2015 1:26 PM

38 Staffed by individuals with good medical taining and experience 6/26/2015 12:41 PM

39 too many inappropriate questions 6/26/2015 12:40 PM

40 cannot say as have not used it 6/26/2015 12:33 PM

41 more extensive training for staff 6/26/2015 12:31 PM

42 Put it back in the hands of trained professionals rather than call handlers working to non-validated algorithms. Whenyou have used it several times you learn the 'code' words that get you to the person you need - like speaking to adoctor. As a resource for people with long term illnesses or receiving terminal care, it is particularly, spectacularly,awful.

6/26/2015 11:54 AM

43 right answer first time 6/26/2015 11:50 AM

44 An abiliyt of NHS111 to speka to Scotland NHS 111, or at least have access phone number for a Engladn resident tosort out a scottish relative!

6/26/2015 11:30 AM

45 get an answer 6/26/2015 11:05 AM

46 Having properly qualified people with health knowledge and training answering the phone. Not just clerks employed atthe cheapest rate. Health care is more complex than that.

6/26/2015 8:41 AM

47 Bin it. Seeking medical advice from somebody with no medical training, who will in any doubt to whatever condition Ipresent with, will tell me to go to A&E and clog up their waiting rooms (as if the condition was serious enough I'd justmake the decision to attend A&E or GP out of hours myself), does not seem to be the best use of my time and taxmoney.

6/25/2015 3:34 PM

48 Quicker responce time for a nurse/doctor to call back and arrange an out of hour appointment after speaking to initialoperator. Have had to wait a few hours for a call back on a couple of occasions for my son.

6/25/2015 1:18 PM

49 dont know 6/25/2015 11:46 AM

50 it was obvious that the call handler only wanred an answer to their set questions and didn't listen to what I was tryingto describe

6/25/2015 11:37 AM

51 Long wait for call back and a memeber of staff seemed angry that i phoned up at approx 2-3 am 6/25/2015 9:22 AM

52 less questions, we rang for a broken tooth and they went through is she breathing, is she clammy put your hand onher chest etc its not allways needed and better skilled triage doctors or nurses could establish if further questionswere needed,

6/25/2015 9:20 AM

53 Bin it. Seeking medical advice from somebody not medically trained, who will with the slightest doubt to whatevercondition presented to them, will advise me to visit A&E doesn't appear to be the best use of my time and tax money.

6/24/2015 7:05 PM

54 Scrapping it 6/24/2015 4:47 PM

55 Not to be treated like I don't know what I am talking about 6/24/2015 4:33 PM

56 In the two instances I've used this service for a family member, the advice was to go to A&E (as it was out of hours). Idon't think that the person answering the phone has enough autonomy/training to be able to give appropriate advicefor self-care as in those two instances it was inappropriate to visit A&E (chest infection).

6/24/2015 4:33 PM

57 Staff should have as high a level og qualification/knowledge as possible. 6/24/2015 4:31 PM

48 / 240


58 Don't know anything about it really. 6/24/2015 3:56 PM

59 not required. confuses patient especially if unable to decide urgent or not. Patient would ring 999 anyhow. Could turn aminor event into major event through lack of quick response.

6/24/2015 2:53 PM

60 Better staff! 6/24/2015 2:45 PM

61 not so much script talk and actually listen to what is the concern and make a solid decision 6/24/2015 2:36 PM

62 advertising especially for older people 6/24/2015 12:15 PM

63 IT WAS EXCEELENT , SAVE FOR THE NEED FPO RTHE OPERATOR TO SPEAK TO THE PATINET , NOTALWAYS POSSIBLE WHEN UIN SEVERE PAIN, RELATIVE CAN RELAY DETAILS

6/24/2015 12:02 PM

64 making people more aware of the service 6/24/2015 11:58 AM

65 aceess to speak to clinical staff more easily 6/24/2015 11:27 AM

66 USED THE 08454647 NUMBER IN THE PAST WHICH WAS GOOD, SO I GUESS THIS REPLACES THAT. 6/24/2015 11:23 AM

67 The fall back advice is always to go to A&E or a Walk in centre so you quite often feel as if you are no further forward. 6/24/2015 10:24 AM

68 Don't know - I haven't used it. 6/23/2015 3:31 PM

69 Book appointments directly with WIC or GP if they think you need an appointment 6/18/2015 4:40 PM

70 more clinical judgement. Less algorithm 6/18/2015 11:17 AM

71 Remove the need to repeat the same information several times. 6/14/2015 2:30 PM

72 publicity about how it works 6/12/2015 12:11 PM

73 Better training /options for the help desk operators, they could only advise me to go to a and e 6/10/2015 7:46 PM

74 Better training for the staff - both in communication skills (particularly good listening), and in recognition of potentiallyserious problems.

6/10/2015 5:20 PM

75 I have only had one experience of 111 and it was fantastic. They directed my 8month old son to out of hrs GP @ RakeLane as a precautionary measure. He was dealt with quickly and without fuss.

6/8/2015 9:13 AM

76 Time to listen. It needs to be labour intensive enough! 6/7/2015 4:52 PM

77 Better advertisement on what they do 6/5/2015 7:00 PM

78 quicker times through questions 6/5/2015 6:56 PM

79 I don't know anything about it 6/5/2015 6:53 PM

80 quicker response time 6/5/2015 6:52 PM

81 faster response times 6/5/2015 6:48 PM

82 I think they have a bad reputation as not being professional doctors 6/5/2015 6:46 PM

83 Acces to proper drs 6/5/2015 6:44 PM

84 Response was too long 6/5/2015 6:41 PM

85 Shorter waiting times for answer 6/5/2015 6:39 PM

86 The call centre staff were not qualified as medically trained 6/5/2015 6:35 PM

87 DK what it is 6/5/2015 6:34 PM

88 Length of time to get correct advice 6/5/2015 6:28 PM

89 Shorter questions 6/5/2015 6:23 PM

90 Nothing they were brilliant 6/5/2015 6:17 PM

91 Couldn't understand what they were saying 6/5/2015 6:12 PM

92 More information on what they can do for you 6/5/2015 6:05 PM

93 What do they do 6/5/2015 5:58 PM

94 Nothing. I had a good experience 6/5/2015 5:53 PM

95 The only thing was I was told to make an appointment with my GP the next day 6/5/2015 5:46 PM

49 / 240


96 Better explanation on what they do 6/5/2015 5:39 PM

97 More information for what they do 6/5/2015 5:31 PM

98 What do they do 6/5/2015 5:23 PM

99 Easier access to relevant information 6/5/2015 5:15 PM

100 Tell people what they actually do 6/5/2015 5:10 PM

101 Don't know it 6/5/2015 5:05 PM

102 It was as if the staff were just reading a script and not really interested. More knowledgeable staff 6/5/2015 4:59 PM

103 Never heard of it 6/5/2015 4:49 PM

104 Advertise it more 6/5/2015 4:44 PM

105 More clearer on advice 6/5/2015 4:39 PM

106 Don't know 6/5/2015 4:31 PM

107 Not ask so many questions 6/5/2015 4:24 PM

108 Nothing 6/5/2015 4:19 PM

109 D / K 6/5/2015 4:12 PM

110 Better trained staff 6/5/2015 4:05 PM

111 fine as it is. no problem with it 6/5/2015 4:01 PM

112 Make it quicker / Not so many questions 6/5/2015 3:59 PM

113 dk 6/5/2015 3:51 PM

114 Medically trained call handlers 6/5/2015 3:51 PM

115 not wait as long for correct information 6/5/2015 3:45 PM

116 Not call handlers Need to be more professional 6/5/2015 3:43 PM

117 nothing - service was very helpful 6/5/2015 3:38 PM

118 Improve call handlers knowledge of medical terms 6/5/2015 3:30 PM

119 Nothing. It has a good reputation 6/5/2015 3:27 PM

120 Do not ask so many stupid questions 6/5/2015 3:24 PM

121 nothing brilliant service 6/5/2015 3:23 PM

122 D / K 6/5/2015 3:21 PM

123 better communication with other services 6/5/2015 3:19 PM

124 Not to ask questions from a script 6/5/2015 3:19 PM

125 Getting more info out there 6/5/2015 3:19 PM

126 do not ask so many irrelavant questions 6/5/2015 3:19 PM

127 let people know exactly what they do 6/5/2015 3:15 PM

128 dont know what its for 6/5/2015 3:15 PM

129 do not read from a script 6/5/2015 3:12 PM

130 better advertisement telling you what they do 6/5/2015 3:11 PM

131 radion and tv ads 6/5/2015 3:10 PM

132 nothing good service 6/5/2015 3:08 PM

133 quicker responses 6/5/2015 3:07 PM

134 better understanding of what they say 6/5/2015 3:05 PM

135 more training for call handlers 6/5/2015 3:04 PM

136 better adverts explaining what its about 6/5/2015 3:03 PM

50 / 240


137 explain what they do 6/5/2015 3:01 PM

138 dk 6/5/2015 2:59 PM

139 dk 6/5/2015 2:59 PM

140 dk 6/5/2015 2:58 PM

141 I dont think they are professional people on the phone 6/5/2015 2:53 PM

142 a better patient experience 6/5/2015 2:53 PM

143 nothing it is a good service 6/5/2015 2:53 PM

144 make it more efficient 6/5/2015 2:50 PM

145 improve staff medical knowledge 6/5/2015 2:48 PM

146 dk 6/5/2015 2:48 PM

147 dk 6/5/2015 2:44 PM

148 medical staff on the ball to respond to calls 6/5/2015 2:43 PM

149 staff to have more medical knowledge 6/5/2015 2:39 PM

150 dk 6/5/2015 2:38 PM

151 staff on the phone dont know anything you have to wait for hours for them to get a drs advice 6/5/2015 2:38 PM

152 Train staff to have more medical knowledge 6/5/2015 2:37 PM

153 advertise it more 6/5/2015 2:33 PM

154 dk 6/5/2015 2:33 PM

155 Don't know what it is 6/5/2015 2:32 PM

156 speak to a medical professional 6/5/2015 2:29 PM

157 improve peoples confidence with this service 6/5/2015 2:28 PM

158 make people more aware of it 6/5/2015 2:26 PM

159 Nothing. Excellent service 6/5/2015 2:26 PM

160 dk 6/5/2015 2:23 PM


162 Nothing, told it is a good system 6/5/2015 2:21 PM

163 dk 6/5/2015 2:21 PM

164 DK 6/5/2015 2:18 PM

165 ask more relevant questions 6/5/2015 2:16 PM

166 speak to someone who has medical knowledge 6/5/2015 2:15 PM

167 Not everyone understands what it's for, especially older people 6/5/2015 2:14 PM

168 none 6/5/2015 2:13 PM

169 dk 6/5/2015 2:10 PM

170 Not enough exposure, people are uncertain of it 6/5/2015 2:09 PM

171 reduce legth of time to get right advice 6/5/2015 2:08 PM

172 dk 6/5/2015 2:06 PM

173 nothing 6/5/2015 2:04 PM

174 dk 6/5/2015 2:04 PM

175 None 6/5/2015 2:03 PM

176 dk 6/5/2015 2:02 PM

177 Shorter response time 6/5/2015 1:59 PM

51 / 240


178 Not advertised enough 6/5/2015 1:58 PM

179 put you in touch with the right service 6/5/2015 1:57 PM

180 improve call handlers knowledge 6/5/2015 1:57 PM

181 more info on what they do 6/5/2015 1:55 PM

182 Why? Great NHS service 6/5/2015 1:52 PM

183 no ring back service want to talk to someone when you ring 6/5/2015 1:51 PM

184 more awareness of the 111 service 6/5/2015 1:51 PM

185 nothing/ excellent service/ very helpful 6/5/2015 1:50 PM

186 None needed 6/5/2015 1:46 PM

187 speak to a professional 6/5/2015 1:45 PM

188 never heard of it 6/5/2015 1:45 PM

189 Many don't know what it is 6/5/2015 1:41 PM

190 dk 6/5/2015 1:40 PM

191 response times 6/5/2015 1:40 PM

192 quicker response 6/5/2015 1:39 PM

193 DK 6/5/2015 1:36 PM

194 Lessen the questions 6/5/2015 1:35 PM

195 nothing - great service 6/5/2015 1:34 PM

196 DOnt know what they do 6/5/2015 1:32 PM

197 need to speak to a health professional 6/5/2015 1:29 PM

198 nothing / excellent and helpful 6/5/2015 1:28 PM

199 Less questions asked 6/5/2015 1:28 PM

200 Length of time it takes to get right advice 6/5/2015 1:26 PM

201 Lots of questions, seems to go on forever 6/5/2015 1:23 PM

202 need more knowledge perhaps at school 6/5/2015 1:23 PM

203 more clearer about advice 6/5/2015 1:21 PM

204 explain exactly what it is 6/5/2015 1:19 PM

205 Long waits (I am told) for call backs 6/5/2015 1:17 PM

206 more communication on what they are for 6/5/2015 1:14 PM

207 None needed 6/5/2015 1:12 PM

208 Nothing they kept me calm and explained everything clearly. 6/5/2015 1:09 PM

209 D / K 6/5/2015 1:06 PM

210 Seems well organised 6/5/2015 1:01 PM

211 Seems easy to use from what I'm told 6/5/2015 12:55 PM

212 Less time on phone 6/5/2015 12:48 PM

213 D / K 6/5/2015 12:43 PM

214 None needed, great service 6/5/2015 12:38 PM

215 Waiting for a call back or told to ring back 6/5/2015 12:29 PM

216 awareness of how to use and what its for 6/5/2015 12:25 PM

217 Better advertisements 6/5/2015 12:25 PM

218 dk 6/5/2015 12:25 PM

52 / 240


219 Make people aware of it, that it's not a call centre but trained people 6/5/2015 12:23 PM

220 nothing at all 6/5/2015 12:20 PM


222 dk 6/5/2015 12:19 PM

223 Needs to be better advertised 6/5/2015 12:17 PM

224 more info needed 6/5/2015 12:16 PM

225 think its good already 6/5/2015 12:15 PM

226 more info needed 6/5/2015 12:12 PM

227 Needs to be in your face so people will use it instead of A&E 6/5/2015 12:11 PM

228 better info on what they are for 6/5/2015 12:08 PM

229 give us more info on it 6/5/2015 12:07 PM

230 D / K 6/5/2015 12:06 PM

231 they ask too many questions they ask the same questions if its for a serious problem or if you just want some advice 6/5/2015 12:05 PM

232 more on telling you how to use it 6/5/2015 12:03 PM

233 D / K 6/5/2015 12:00 PM

234 whats it for? 6/5/2015 11:58 AM

235 dk 6/5/2015 11:56 AM

236 awareness to people explain what it is and how it works 6/5/2015 11:54 AM

237 Simple to follow 6/5/2015 11:53 AM

238 having medically trained people on the phone 6/5/2015 11:51 AM

239 that it should be sectioned off, press one for advice two to speak to a doctor and three to speak to a nurse etc 6/5/2015 11:49 AM

240 quicker response times when calling with help 6/5/2015 11:46 AM

241 info on what it is / what it is for 6/5/2015 11:43 AM

242 dk 6/5/2015 11:43 AM

243 dont know of it 6/5/2015 11:42 AM

244 quicker service 6/5/2015 11:39 AM

245 dont know of it just heard the name 6/5/2015 11:38 AM

246 make it more widely known about 6/5/2015 11:38 AM

247 Nothing 6/5/2015 11:37 AM

248 dk 6/5/2015 11:34 AM

249 dk 6/5/2015 11:32 AM

250 more info 6/5/2015 11:32 AM

251 None needed 6/5/2015 11:31 AM

252 a quicker reaction time 6/5/2015 11:28 AM

253 good idea for giving information 6/5/2015 11:27 AM

254 advertise it more 6/5/2015 11:25 AM

255 Don't change what works 6/5/2015 11:25 AM

256 nothing they were great 6/5/2015 11:23 AM

257 waiting time for a call back 6/5/2015 11:22 AM

258 Nothing. A great choice 6/5/2015 11:19 AM

259 better understanding of how it works 6/5/2015 11:19 AM

53 / 240


260 dont know anything about it 6/5/2015 11:17 AM

261 none 6/5/2015 11:15 AM

262 dont know 6/5/2015 11:14 AM

263 honestly dk 6/5/2015 11:12 AM

264 more info why it should be used. 6/5/2015 11:11 AM

265 never used it dk 6/5/2015 11:10 AM

266 DK what its for 6/5/2015 11:06 AM

267 dk 6/5/2015 11:06 AM

268 get rid of the automated message when you first phone 6/5/2015 11:04 AM

269 explanation on what they do 6/5/2015 11:02 AM

270 dk 6/5/2015 11:02 AM

271 have more staff 6/5/2015 10:56 AM

272 shorter call back times 6/5/2015 10:55 AM

273 response times 6/5/2015 10:54 AM

274 good 6/5/2015 10:52 AM

275 fine as it is 6/5/2015 10:51 AM

276 more adverts 6/5/2015 10:51 AM

277 dont know anything 6/5/2015 10:46 AM

278 more info of what its for 6/5/2015 10:44 AM

279 i think they need to be able to make more decisions rather than follow a sheet and a computer to inform them ifsomeone needs a doctor or not. the job must be soul destroying

6/5/2015 10:41 AM

280 better explanation on what they do 6/5/2015 10:39 AM

281 less confusing advice 6/5/2015 10:34 AM

282 dk 6/5/2015 10:33 AM

283 make people more aware of it 6/5/2015 10:28 AM

284 well they need to get their act together and get out quicker/ send the paramedics quicker also they ask too manyquestions

6/5/2015 10:27 AM

285 think it great 6/5/2015 10:25 AM

286 dk 6/5/2015 10:23 AM

287 Better info i can understand 6/5/2015 10:19 AM

288 dont know what it is 6/5/2015 10:16 AM

289 the initial contact/ needs to be tapered to individual needs 6/5/2015 10:15 AM

290 more in depth questions 6/5/2015 10:13 AM

291 nothing they are very good 6/5/2015 10:08 AM

292 spend more time asking about medical background 6/5/2015 10:08 AM

293 a better service from them. i was kept on the phone for half hour. i thought i was speaking to a nurse i was told to goto north tyneside hospital for 9pm that night it was 6pm when i rang i should have been seen to quicker he was takenback into hospital

6/5/2015 10:07 AM

294 knowing what its for 6/5/2015 10:03 AM

295 dk 6/5/2015 10:00 AM

296 no idea 6/5/2015 10:00 AM

297 Being told what its for, its just for advice 6/5/2015 9:59 AM

54 / 240


298 try need to be able to give the proper info and advice. About you symptoms. not passing you on to someone else.Because they dk what is wrong with you and sometimes you can understand what they are saying.

6/5/2015 9:56 AM

299 Better awareness of it 6/5/2015 9:53 AM

300 dk 6/5/2015 9:53 AM

301 stop asking questions that doesnt need to be asked 6/5/2015 9:52 AM

302 More advertising so people can use it 6/5/2015 9:48 AM

303 i dk anyone that has used it 6/5/2015 9:48 AM

304 dk 6/5/2015 9:47 AM

305 more posters saying what they do 6/5/2015 9:44 AM

306 dk 6/5/2015 9:42 AM

307 from what ive heard its the time on the phone - too long 6/5/2015 9:42 AM

308 I haven't heard of it 6/5/2015 9:42 AM

309 better info on what they do 6/5/2015 9:39 AM

310 I have never heard of it 6/5/2015 9:37 AM

311 easier to understand staff 6/5/2015 9:35 AM

312 dk it was good when dad used it 6/5/2015 9:35 AM

313 timing / takes too long 6/5/2015 9:35 AM

314 Don't know what it is 6/5/2015 9:31 AM

315 nothing 6/5/2015 9:30 AM

316 either a trained doctor or nurse answer or you say if you think you need one and let them ask you the questions. thepeople answering the phone could be 16 years old and no medical experience

6/5/2015 9:29 AM

317 think it would be better to visit a website go online so you can see your options / information in front of you. thenphone a number to speak to a specialist

6/5/2015 9:28 AM

318 Never heard of it 6/5/2015 9:26 AM

319 more poster saying what they are for 6/5/2015 9:25 AM

320 talk to someone who is medically trained 6/5/2015 9:21 AM

321 Don't know 6/5/2015 9:21 AM

322 I haven't heard of it 6/5/2015 9:14 AM

323 dk 6/5/2015 9:14 AM

324 i think it would be better if a trained member of staff took the calls its infuriating how many times you have to repeatyourself

6/5/2015 9:13 AM

325 make us aware of how to use it 6/5/2015 9:13 AM

326 Knowing what to use it for 6/5/2015 9:09 AM

327 dk but it doesnt have a good reputation / revamp it? 6/5/2015 9:09 AM

328 fine as it is 6/5/2015 9:08 AM

329 less questions its ridiculous you tell them the problem a light general problem and they insist on asking irrelevantquestions. then a nurse phones you and asks the same irrelevant questions before they give you an appointment atthe our of hours clinic

6/5/2015 9:04 AM

330 the time it takes to tell someone who understands your problem 6/5/2015 9:03 AM

331 More information on what they do 6/5/2015 9:03 AM

332 a lot of people dont understand it 6/5/2015 9:03 AM

333 I think it has a bad reputation 6/5/2015 8:58 AM

334 better explanation of how why its there 6/5/2015 8:57 AM

55 / 240


335 as far as i know it was alright when my sister used it 6/5/2015 8:52 AM


337 advertise it more 6/5/2015 8:51 AM

338 Don't know 6/5/2015 8:48 AM

339 explanation of what it is 6/5/2015 8:47 AM

340 get rid of it / people know what to do you dont need to spend that amount of time talking on the phone i havent heardone good thing about it

6/5/2015 8:43 AM

341 tell us hwat its for 6/5/2015 8:42 AM

342 Dont Know 6/5/2015 8:42 AM

343 quicker to send someone out to see you 6/5/2015 8:38 AM

344 Don't know 6/5/2015 8:36 AM

345 more advice on how to use and for what 6/5/2015 8:35 AM

346 dk they are good 6/5/2015 8:33 AM

347 Don't know 6/5/2015 8:31 AM

348 knowing how to use it 6/5/2015 8:30 AM

349 needs to be more widely known about 6/5/2015 8:24 AM

350 talk to medically trained staff. 6/5/2015 8:18 AM

351 What is it? I don't know 6/5/2015 12:34 AM

352 Tell us kids what it is 6/5/2015 12:28 AM

353 D / K what it is 6/5/2015 12:22 AM

354 Make us aware of how to use it and what it's for 6/5/2015 12:15 AM

355 Nothing. So good and helpful 6/5/2015 12:05 AM

356 A lot of people don't understand it 6/4/2015 11:59 PM

357 Need better understanding of it 6/4/2015 11:52 PM

358 Old people don't really understand it 6/4/2015 11:45 PM

359 D / K what it is? 6/4/2015 11:39 PM

360 Explain how to use it 6/4/2015 11:32 PM

361 Don't know what it is? 6/4/2015 11:25 PM

362 What is it? 6/4/2015 11:19 PM

363 What is it? 6/4/2015 11:13 PM

364 Not advertised enough 6/4/2015 11:06 PM

365 Nothing. Good service 6/4/2015 11:00 PM

366 Too many questions 6/4/2015 10:54 PM

367 Too many things asked could be dead it takes that long 6/4/2015 10:48 PM

368 Needs to be more widely known and explained 6/4/2015 10:40 PM

369 don't know what it is... 6/4/2015 10:35 PM

370 D / K 6/4/2015 10:33 PM

371 Explain what it is 6/4/2015 10:24 PM

372 Make it more visable 6/4/2015 10:18 PM

373 More advice for older generation not sure how to use it 6/4/2015 10:10 PM

374 Explain in detail what it's for 6/4/2015 10:04 PM

56 / 240


375 Advertise and explain 6/4/2015 9:57 PM

376 None 6/4/2015 9:52 PM

377 More needs to be known about it 6/4/2015 9:43 PM

378 Should be used more often 6/4/2015 9:37 PM

379 Couldn't improve it / great system 6/4/2015 9:30 PM

380 Stop all the questions 6/4/2015 9:21 PM

381 Let people be aware of how good it is 6/4/2015 9:14 PM

382 Not everyone understands what it is 6/4/2015 9:06 PM

383 Nothing 6/4/2015 8:58 PM

384 Non understanding, especially older folk 6/4/2015 8:51 PM

385 Awareness of how good it is 6/4/2015 8:42 PM

386 Older generation don't comprehend what it is 6/4/2015 8:35 PM

387 D / K 6/4/2015 8:27 PM

388 Let people know the benefits of it 6/4/2015 8:20 PM

389 More needs to be done to show what a great system it is 6/4/2015 7:57 PM

390 It's not explained enough for people 6/4/2015 7:46 PM

391 less questions, its ridiculous you tell them the problem a light general problem and they insist on asking irrelavantquestions before they give you an appointment at the out of hours clinic

6/4/2015 6:32 PM

392 speak to a dr 6/4/2015 6:25 PM

393 Being able to understand information given instead of having to get them to repeat over again 6/4/2015 6:22 PM

394 needs to be sectioned off - they ask the same questions regardless of the problem 6/4/2015 6:21 PM

395 a better reputation 6/4/2015 6:20 PM

396 More advise for what they are for, shorter waiting times 6/4/2015 6:16 PM

397 speak to someone who is medically qualified 6/4/2015 6:15 PM

398 think its fine as it is 6/4/2015 6:13 PM

399 Ask for more information about your background 6/4/2015 6:09 PM

400 dont know 6/4/2015 6:05 PM

401 dk 6/4/2015 6:04 PM

402 More knowledgable staffing on the telephones 6/4/2015 6:03 PM

403 Better response times I know someone who wiated 4hrs to speak to a doctor 6/4/2015 6:00 PM

404 Not wait as long for correct info 6/4/2015 5:59 PM

405 dk 6/4/2015 5:57 PM

406 clearer information given on request 6/4/2015 5:55 PM

407 dk what it does 6/4/2015 5:54 PM

408 Nothing 6/4/2015 5:51 PM

409 they ask too many questions they have to tell the nurse or the doctor the exact same stuff 6/4/2015 5:45 PM

410 More on what they do 6/4/2015 5:45 PM

411 More info on what they do 6/4/2015 5:40 PM

412 Better info on what they do 6/4/2015 5:36 PM

413 dk 6/4/2015 5:34 PM

414 Speak to one person only 6/4/2015 5:33 PM

57 / 240


415 More detailed advice 6/4/2015 5:31 PM

416 More adverts telling you about them 6/4/2015 5:27 PM

417 I think professional people should be the first contact 6/4/2015 5:26 PM

418 quicker service 6/4/2015 5:26 PM

419 Don't know what they do 6/4/2015 5:22 PM

420 Think it was all good 6/4/2015 5:18 PM


422 a better triage system 6/4/2015 5:16 PM

423 Advert sying what they do 6/4/2015 5:14 PM


425 it all needs rejigged and a different service put in place 6/4/2015 5:06 PM


427 Not to ask as many questions you are worn out by the time you answer everything they want to know 6/4/2015 5:04 PM

428 Shorter Questions 6/4/2015 5:00 PM

429 well i broke my wrist but they still insisted to ask me irrelevant questions 6/4/2015 4:58 PM

430 Stop asking so many irrelavant questions 6/4/2015 4:54 PM

431 they are a bit like a middle man, don't do a lot so could maybe do without it. 6/4/2015 4:53 PM

432 its alright as far as i know 6/4/2015 4:51 PM

433 Speak to a GP 6/4/2015 4:48 PM

434 employ trained staff or knowledgeable staff 6/4/2015 4:45 PM

435 More training for staff 6/4/2015 4:43 PM

436 dk 6/4/2015 4:43 PM

437 nothing very good as it is. 6/4/2015 4:37 PM

438 Speak to a doctor or nurse 6/4/2015 4:36 PM

439 the service / too slow 6/4/2015 4:36 PM

440 dk 6/4/2015 4:22 PM

441 think it needs to be made more efficient 6/4/2015 4:22 PM

442 more guidance for the patients 6/4/2015 4:22 PM

443 i know they are worried when you phone but they ask daft questions which are not needed - cut down on questions 6/4/2015 4:18 PM

444 make it faster service 6/4/2015 4:18 PM

445 DK they were good when my mam phones 6/4/2015 4:16 PM

446 nothing theyre fine/ good 6/4/2015 4:12 PM

447 they take too long to answer the phone then take forever to answer or rather ask a million questions 6/4/2015 4:12 PM

448 no idea, think its fine as it is 6/4/2015 4:06 PM

449 DK 6/4/2015 4:06 PM

450 dk but i think it needs looked at the papers are always critising them 6/4/2015 4:06 PM

451 dk 6/4/2015 4:00 PM

452 I think they handle too many different complaints, Should be split between departments 6/4/2015 3:59 PM

453 i think they are rubbish told me i didnt need a doctor but i did - change it to something else 6/4/2015 3:58 PM

58 / 240


454 they were excellent when i needed to phone for my mother but i will say if it is not urgent you only need some advicemaybe they insist on asking questions such as blood loss i suggest sectioning it off unaware of how it is set up atbase, but i would have something like press 1 for... press 2 for....

6/4/2015 3:53 PM

455 cut back on the questions they ask over the phone - if someone was going blue and couldnt breath you would dial 111not 999

6/4/2015 3:52 PM

456 stop the tick list 6/4/2015 3:49 PM

457 should send someone out quicker 6/4/2015 3:47 PM

458 proper nurses or doctors should answer the phone these people dont even know what they are talking about most ofthe time

6/4/2015 3:47 PM

459 dk 6/4/2015 3:42 PM

460 dk 6/4/2015 3:42 PM

461 efficiency 6/4/2015 3:37 PM

462 they ask too many irrelevant questions 6/4/2015 3:36 PM

463 dk i think its a good thing to have 6/4/2015 3:36 PM


465 dk 6/4/2015 3:30 PM

466 dk 6/4/2015 3:27 PM

467 dk think it went alright for my sister when she needed them 6/4/2015 3:22 PM

468 the time it took for the doctor to ring back i waited two hours from start to finish 6/4/2015 3:19 PM

469 nothing good as it is. 6/4/2015 3:15 PM

470 just shut it down 6/4/2015 3:08 PM

471 employ medical students and get rid of the tick list. 6/4/2015 3:04 PM

472 nothing pretty good as it is 6/4/2015 2:59 PM

473 all the questions they ask. It's just you have to repeat them to the dr or nurse when thy phone you back. 6/4/2015 2:54 PM

474 dk 6/4/2015 2:51 PM

475 provide a quicker service. 6/4/2015 2:40 PM

476 less questions 6/4/2015 2:39 PM

477 fine as it is. no problem with it. 6/4/2015 2:37 PM

478 i dont think that they have trained staff on so maybe train the staff 6/4/2015 2:31 PM

479 don't ask as many personal questions 6/4/2015 2:30 PM

480 promote benefits 6/4/2015 2:24 PM

481 stop asking so many questions on the phone before they come out to you 6/4/2015 2:22 PM

482 didn't really do anything just went to gp next day. 6/4/2015 2:15 PM

483 a quicker response 6/4/2015 2:12 PM

484 more qualified people. 6/4/2015 2:05 PM

485 some questions asked time and time again 6/4/2015 2:02 PM

486 promote service more 6/4/2015 1:59 PM

487 it was very general information given 6/4/2015 1:53 PM

488 have all staff with medical knowledge - could use media students / trainee doctors 6/4/2015 1:51 PM

489 seems like they are on google. 6/4/2015 1:47 PM

490 dk sorry i found them great 6/4/2015 1:40 PM

491 advertise the positives on tv 6/4/2015 1:40 PM

59 / 240


492 d/k 6/4/2015 1:27 PM

493 Rang for a child and would have liked to speak to a peadiatric medic. 6/4/2015 1:22 PM

494 better trained staff 6/4/2015 1:19 PM

495 Let people know what it's about. They type of people that they will speak to. 6/4/2015 1:14 PM

496 more qualified staff. 6/4/2015 1:07 PM

497 Better publicised 6/4/2015 12:57 PM

498 would like to know more about it. 6/4/2015 12:49 PM

499 tell me what they deal with. 6/4/2015 12:42 PM

500 DK enough about it. 6/4/2015 12:33 PM

501 staff not to read from a script 6/4/2015 12:29 PM

502 more adverts on this. mass media/social media 6/4/2015 12:26 PM

503 you are by passing 999 not blocking the phone up 6/4/2015 12:23 PM

504 qualified staff 6/4/2015 12:21 PM

505 widely advertised. 6/4/2015 12:14 PM

506 dk 6/4/2015 12:13 PM

507 dont know what 111 is 6/4/2015 12:12 PM

508 medically trained staff 6/4/2015 12:08 PM

509 dont know 6/4/2015 12:02 PM

510 more training for staff 6/4/2015 12:00 PM

511 more information what its for and what service you get 6/4/2015 11:54 AM

512 Speak to a health professional 6/4/2015 11:52 AM

513 dk 6/4/2015 11:52 AM

514 a faster response from the medical professional 6/4/2015 11:47 AM

515 staff to be qualified doctors and nurses 6/4/2015 11:46 AM

516 Speak to a doctor 6/4/2015 11:44 AM

517 Better trained staff 6/4/2015 11:33 AM

518 staff to have more common sense and not ask too many questions 6/4/2015 11:24 AM

519 Better qualified staff 6/4/2015 11:24 AM

520 experts in certain areas 6/4/2015 11:23 AM

521 nothing 6/4/2015 11:17 AM

522 advertise in work places dont think enough people use this 6/4/2015 11:17 AM

523 Not to ask so many irrelavant questions 6/4/2015 11:16 AM

524 dont know, not used it 6/4/2015 11:12 AM

525 dk 6/4/2015 11:11 AM

526 didnt really advise of anything more than id done already 6/4/2015 11:04 AM

527 dk 6/4/2015 11:04 AM

528 a doctor to speak to 6/4/2015 11:03 AM

529 don't know 6/4/2015 11:00 AM

530 Tell people about services 6/4/2015 11:00 AM

531 dk 6/4/2015 10:57 AM

532 Tell people about using service 6/4/2015 10:55 AM

60 / 240


533 TV Ads showing the service 6/4/2015 10:55 AM

534 don't know 6/4/2015 10:52 AM

535 Advertise more 6/4/2015 10:50 AM

536 speak to a person who is medically trained 6/4/2015 10:50 AM

537 promote services locally 6/4/2015 10:45 AM

538 List what qualifications people have 6/4/2015 10:43 AM

539 speak to a doctor 6/4/2015 10:41 AM

540 not sure 6/4/2015 10:40 AM

541 Ads on YV to inform people 6/4/2015 10:37 AM

542 advertise 111 services on TV + Radio 6/4/2015 10:35 AM

543 better trained staff 6/4/2015 10:34 AM

544 Area cide recognition to get someone local 6/4/2015 10:31 AM

545 get more people using 6/4/2015 10:29 AM

546 speak to someone who knows what they are talking about 6/4/2015 10:28 AM

547 Was a bit slow by the time I spoke to the right person 6/4/2015 10:26 AM

548 promote services 6/4/2015 10:24 AM

549 Don't know anything about it 6/4/2015 10:20 AM

550 advertise more 6/4/2015 10:19 AM

551 promote benefits 6/4/2015 10:14 AM

552 Make it more visable what they do 6/4/2015 10:14 AM


554 Advertise the benefits 6/4/2015 10:08 AM


556 Promote it more 6/3/2015 5:13 PM

557 Promote 111 service more 6/3/2015 5:08 PM

558 Advertise service more 6/3/2015 5:01 PM

559 Promote benefits 6/3/2015 4:56 PM

560 Advertise more 6/3/2015 4:49 PM

561 Promote more 6/3/2015 4:41 PM

562 d/k 6/3/2015 4:40 PM

563 More people 6/3/2015 4:33 PM

564 Better advertised, TV / Radio 6/3/2015 4:23 PM

565 Doctor took awhile to call back 6/3/2015 4:13 PM

566 not to ask so many questions 6/3/2015 4:06 PM

567 speak to experienced professionals 6/3/2015 4:05 PM

568 Better advertised 6/3/2015 4:04 PM

569 Posters up everywhere in public places 6/3/2015 3:48 PM

570 Should be more posters & adverts 6/3/2015 3:41 PM

571 better advice to be given 6/3/2015 3:38 PM

572 More advice when to use and when not to use 6/3/2015 3:34 PM

573 More adverts 6/3/2015 3:26 PM

61 / 240


574 Educate people in using this 6/3/2015 3:11 PM

575 More qualified people on the end of phone 6/3/2015 2:58 PM

576 More adverts on TV? 6/3/2015 2:52 PM

577 Promote benefits 6/3/2015 2:47 PM

578 improve peoples confidence in it 6/3/2015 2:45 PM

579 Better advertised 6/3/2015 2:41 PM

580 Get people to use it more often 6/3/2015 2:31 PM

581 Long time for response 6/3/2015 2:17 PM

582 Advicse was very general 6/3/2015 2:12 PM

583 Better reputation 6/3/2015 2:03 PM

584 Nurse on the line was excellent, really experienced 6/3/2015 11:32 AM

585 Good advice given, reassuring 6/3/2015 11:24 AM

586 Experienced nurse knew exactly what to do 6/3/2015 11:02 AM

587 do not ask so many questions 6/3/2015 10:56 AM

588 Not sure if 24hr service but should be 6/3/2015 10:56 AM

589 To be able to book appointments with your GP for next working day 6/3/2015 10:51 AM

590 speak to a health professional 6/3/2015 10:46 AM

591 Couldn't make an appointment had to get hospital to call 6/3/2015 10:45 AM

592 More staff 6/3/2015 10:38 AM

593 Don't know, never used 6/3/2015 10:34 AM

594 be able to speak to a doctor or nurse 6/3/2015 10:33 AM

595 My perception is that it is a rebranding of NHS Direct. 6/3/2015 10:29 AM

596 Quicker to call back 6/3/2015 10:26 AM

597 speak to a professional 6/3/2015 10:24 AM

598 dont know never used it 6/3/2015 10:21 AM

599 dk 6/3/2015 10:15 AM

600 Never used it, don't know 6/3/2015 10:13 AM

601 more training for the call handlers 6/3/2015 10:06 AM

602 make it more efficient 6/3/2015 10:05 AM

603 Dont know 6/3/2015 10:04 AM

604 more knowledge about it 6/3/2015 9:58 AM

605 staff to be more knowledgeable 6/3/2015 9:57 AM

606 not sure 6/3/2015 9:56 AM

607 nothing it was a good service 6/3/2015 9:51 AM

608 speak to someone who is medically trained 6/3/2015 9:50 AM

609 Advertise on local TV 6/3/2015 9:48 AM


611 advertise service more 6/3/2015 9:02 AM

612 speak to a health professional 6/3/2015 8:52 AM

613 dk 6/3/2015 8:42 AM

614 nothing it is an excellent service 6/2/2015 5:27 PM

62 / 240


615 Don't know never used it. 6/2/2015 5:26 PM

616 dk 6/2/2015 5:23 PM

617 dk 6/2/2015 5:19 PM

618 medically trained staff 6/2/2015 5:17 PM

619 Someone on the other end who knows what they are talking about 6/2/2015 5:10 PM

620 dk 6/2/2015 5:10 PM

621 dk 6/2/2015 5:06 PM

622 Do not ask stupid questions from a script 6/2/2015 5:01 PM

623 medical staff not call handlers 6/2/2015 5:00 PM

624 Speak to a doctor 6/2/2015 4:54 PM

625 more widely advertised i always forget 6/2/2015 4:51 PM

626 more qualified people to speak with who knows about certain conditions 6/2/2015 4:43 PM


628 dk 6/2/2015 4:33 PM

629 they insisted on ambulance and didnt need one, felt id wasted their time 6/2/2015 4:30 PM

630 Give people good advice 6/2/2015 4:28 PM

631 dk 6/2/2015 4:22 PM

632 should be more visible to everyone think i would forget 6/2/2015 4:22 PM

633 speak to someone quickly but then had to wait a long time for a call back 6/2/2015 4:17 PM

634 dk 6/2/2015 4:16 PM

635 knowing when i should use it 6/2/2015 4:12 PM

636 Give better advice 6/2/2015 4:09 PM

637 someone more qualified 6/2/2015 4:07 PM

638 Not to ask irrelavant questions 6/2/2015 4:01 PM

639 dk cant fault them 6/2/2015 3:56 PM

640 Questions not to come from a computer 6/2/2015 3:54 PM

641 dk 6/2/2015 3:51 PM

642 Do not ask so many irrelavant questions 6/2/2015 3:47 PM

643 dk 6/2/2015 3:46 PM

644 dont know never used it 6/2/2015 3:40 PM

645 Dont know 6/2/2015 3:39 PM

646 Is just a flow chart that is devoid of all logic or clinical judgement 6/2/2015 3:35 PM

647 Dont know 6/2/2015 3:33 PM

648 More awareness of the service 6/2/2015 3:27 PM

649 Dont know 6/2/2015 3:22 PM

650 dont know never used it, so wouldnt know if bad or good 6/2/2015 3:19 PM

651 More knowledgable operators 6/2/2015 3:16 PM

652 Dont know 6/2/2015 3:09 PM

653 its meant to be good 6/2/2015 3:07 PM

654 Dont know 6/2/2015 3:03 PM

655 Speak to a health professional 6/2/2015 2:57 PM

63 / 240


656 more adverts about it 6/2/2015 2:56 PM

657 Dont know 6/2/2015 2:45 PM

658 more adverts 6/2/2015 2:41 PM

659 Speak to a health professional 6/2/2015 2:38 PM

660 Nothing 6/2/2015 2:32 PM

661 dont know what it is 6/2/2015 2:27 PM

662 Dont know 6/2/2015 2:26 PM

663 more people to answer calls 6/2/2015 2:14 PM

664 Make people more aware of the service 6/2/2015 2:13 PM

665 Dont know 6/2/2015 1:59 PM

666 Dont know 6/2/2015 1:49 PM

667 Dont know 6/2/2015 1:42 PM

668 Don't know 6/2/2015 1:29 PM

669 dk 6/2/2015 1:22 PM

670 Fewer unrelevant questions 6/2/2015 1:21 PM

671 Dont know 6/2/2015 1:12 PM

672 nothing in my case my 21 yr old daughter presented sypmptoms and 11 called it by telling her to ring an ambulance asit turned out she was admitted with a suspected heart attack but actually had myocarditis leading on to a totla heartblock so thanks to 111 she was signposted as an emergency correctly and may have saved her life

6/2/2015 12:54 PM

673 Don't know 6/2/2015 12:17 PM

674 dk - nothing 6/2/2015 12:08 PM

675 Brilliant service no improvement needed 6/2/2015 11:58 AM

676 it can only be good if takes work from hospitals 6/2/2015 11:46 AM

677 People who answer phones should have medical background 6/1/2015 4:54 AM

678 Staff have some medical / nursing knowledge not just following a flow chart dependant on your responses 5/30/2015 8:22 AM

679 What do they actually do? 5/28/2015 3:39 PM

680 Better training of call handlers to signpost correctly 5/27/2015 10:37 PM

681 Stop sending ambulances to patients who don't need them and often don't want them Also stop sending so manydirectly and indirectly to A and E

5/27/2015 10:36 PM

682 Speed of response 5/27/2015 10:10 AM

683 too quick to direct peole to A and E 5/26/2015 12:12 PM

684 As the only fail safe is ' go to A&E' it can never work. There needs to be easier access to GP services 24/7. 5/26/2015 10:21 AM

685 Make the service more publicly known. 5/24/2015 10:13 PM

686 Properly trained medical staff to staff it. 5/22/2015 1:29 PM

687 advice given 5/21/2015 6:05 PM

688 I'd get rid of it other than a service to provide information such as where the pharmacy in your area is open. Itgenerates work that never use to exist and seems to increase levels of anxiety and worry which in turn increasespressure on primary care and A&E.

5/21/2015 4:11 PM

689 Abandon it - most get sent to A&E anyway 5/21/2015 3:52 PM

690 medical expertise at the end of the line - not someone following a flow chart, with no medical expertise 5/21/2015 12:14 PM

691 It can only work if it has 7 day access to all services , including Ps. At the moment it defaults to ' go to A&E out ofhours and at weekends. We need better access to GP services , 9 to 5 is useless for people who work. The last time Itried to make an appointment I was offered one 3 weeks away , that is useless to me.

5/21/2015 10:37 AM

64 / 240


692 As I know absolutely nothing about it, providing information in more user-friendly forms. I can't read, so writteninformation is useless

5/21/2015 9:17 AM

693 More advertising. Unaware of 111 5/21/2015 8:16 AM

694 I have no idea; presume it is similar to the previous option of contacting NHS Direct 5/20/2015 7:32 PM

695 More personal advice rather than using 'checklist' type questions 5/20/2015 2:46 PM

696 better access or alternative access for Deaf and Hard of Hearing people. Currently nothing that should be provided. 5/20/2015 2:31 PM

697 Make it more straight forward. 5/20/2015 2:08 PM

698 1. It should be run as a National service with clinically trained staff giving advice. 2. They should not be allowed toinitiate an ambulance callout without reference to a trained clinician as well.

5/20/2015 12:49 PM

699 unfortunately 111 always seems to result in being told to see your GP. Advice is too generic 5/20/2015 11:55 AM

700 improved co ordination with other services 5/20/2015 11:31 AM

701 The length of time you wait for a call back 5/20/2015 10:14 AM

702 Nurse triage, and operators who are willing to take risks on minor aliments 5/20/2015 9:06 AM

703 I want to talk to someone not answer questions from a list that takes a while 5/19/2015 8:40 PM

704 Be clinically led rather than a call handler 5/19/2015 6:22 PM

65 / 240


Q14 Which GP practice are you registeredwith?


# Responses Date

1 Battle Hill 7/22/2015 11:19 AM

2 White Swan 7/22/2015 11:04 AM

3 Whitley Bay health centre 7/10/2015 8:28 PM

4 Benfield Park Diagnositc Centre 7/10/2015 4:19 PM

5 Wellway 7/10/2015 12:38 PM

6 Denton Turrent, Newcastle 7/10/2015 11:28 AM

7 forest hall 7/9/2015 12:11 PM

8 marine ave medical centre whitley bay 7/8/2015 5:15 PM

9 Blaydon NE 7/7/2015 3:29 PM

10 Collingwood Surgery 7/7/2015 12:42 PM

11 about to register 7/7/2015 9:01 AM

12 Brockwell Medical Group 7/6/2015 9:22 AM

13 West Farm Surgery 7/6/2015 4:59 AM

14 Jubilee Medical Practice, North Shields 7/5/2015 2:30 PM

15 whitley bay based practice 7/3/2015 10:25 AM

16 Wellspring Medical Centre Killingworth 7/3/2015 9:32 AM

17 Fawdon Park medical Group 7/1/2015 3:57 PM

18 Brockwell Medical group 6/30/2015 4:56 PM

19 Park Parade 6/30/2015 4:42 PM

20 Brockwell Medical Group 6/30/2015 9:57 AM

21 Forest Hall medical group 6/29/2015 4:11 PM

22 Woodlands Park 6/29/2015 4:08 PM

23 Fell Tower Medical Group 6/29/2015 3:56 PM

24 Heaton Survery 6/29/2015 1:37 PM

25 Park Road Wallsend 6/28/2015 10:28 AM

26 Biddlestone Road 6/27/2015 2:00 PM

27 Priory 6/27/2015 3:46 AM

28 Battle Hill Health Centre Wallsend Tyne & Wear 6/26/2015 4:13 PM

29 Harraton Surgery, 3 Swiss Cottages, Vigo Lane, Washington,Tyne and Wear. NE38 9AB 6/26/2015 2:23 PM

30 THE VILLAGE GREEN SURGERY WALLSEND 6/26/2015 1:32 PM

31 THE VILLAGE GREEN SURGERY IN WALLSEND 6/26/2015 1:27 PM

32 Monkseaton Medical 6/26/2015 12:41 PM

33 Brunton Park 6/26/2015 12:41 PM

34 The Grove Gosforth 6/26/2015 12:33 PM

66 / 240


35 park medical, fawdon 6/26/2015 12:32 PM

36 Whitley Road 6/26/2015 11:50 AM

37 THROCKLEY PRIMARY CARE 6/26/2015 11:40 AM

38 I am not prepaerd to disclose this information other than to say in Jesmond 6/26/2015 11:31 AM

39 Wideopen Medical Practice Great North Road Newcastle Upon Tyne 6/26/2015 11:06 AM

40 FORUM FAMILY PRACTICE CRAMLINGTON 6/26/2015 10:07 AM

41 Whitley Road Medical Centre 6/25/2015 3:38 PM

42 millenium family practice gateshead 6/25/2015 3:12 PM

43 Guide Post Medical Group 6/25/2015 1:19 PM

44 Forest Hall 6/25/2015 11:47 AM

45 Monkseaton Medical 6/25/2015 11:38 AM

46 West Denton Medical Group 6/25/2015 11:29 AM

47 Newcastle healthcare centre 6/25/2015 9:23 AM

48 Portugal Place 6/25/2015 9:21 AM

49 Betts Avenue Surgery 6/25/2015 8:20 AM

50 Whitley Bay Medical Centre 6/24/2015 7:08 PM

51 Lane End Surgery, Four Lane Ends 6/24/2015 5:11 PM

52 Bewicke Medical Centre, Howdon 6/24/2015 4:48 PM

53 Beaumont Park surgery 6/24/2015 4:33 PM

54 MONKSEATON MG 6/24/2015 4:32 PM

55 Rhyope Medical Group 6/24/2015 4:22 PM

56 Grove Medical Gosforth 6/24/2015 3:57 PM

57 ryton surgery 6/24/2015 3:27 PM

58 Biddlestone Surgery 6/24/2015 2:54 PM

59 Priory Medical 6/24/2015 2:45 PM

60 Walker Medical Group 6/24/2015 2:36 PM

61 elsdon avenue surgery seaton delaval 6/24/2015 2:20 PM

62 Seaton Sluice 6/24/2015 1:56 PM

63 Monkseaton Genral Practice 6/24/2015 12:51 PM

64 Spring Terrace Health Centre 6/24/2015 12:15 PM

65 WELLSPRING 6/24/2015 12:03 PM

66 Roseworth Avenue 6/24/2015 11:59 AM

67 Brunton Park Health Centre 6/24/2015 11:57 AM

68 earsdon practice (longbenton practice) 6/24/2015 11:27 AM

69 PARK PARADE SURGERY 6/24/2015 11:24 AM

70 Priory medical group 6/24/2015 11:24 AM

71 Brockwell Cramlington 6/24/2015 10:30 AM

72 Whitley Bay Health Cantre 6/24/2015 10:25 AM

73 Portugal Place 6/23/2015 3:32 PM

74 Woodlands Park Health Centre 6/18/2015 4:41 PM

75 Holly Medical 6/18/2015 11:18 AM

67 / 240


76 Wellspring 6/15/2015 10:03 AM

77 Marine Avenue medical centre 6/12/2015 12:12 PM

78 Collingwood surgery 6/10/2015 7:48 PM

79 Whitley Bay Health Centre 6/10/2015 5:21 PM

80 Monkseaton medical centre 6/9/2015 1:53 PM

81 49 Marine Ave 6/8/2015 9:14 AM

82 Spring Terrace 6/7/2015 4:53 PM

83 Lane End Surgery 6/5/2015 7:00 PM

84 Wideopen medical centre 6/5/2015 6:56 PM

85 Wideopen Medical centre 6/5/2015 6:53 PM

86 oxford centre 6/5/2015 6:52 PM

87 Dr May great north road 6/5/2015 6:48 PM


89 Dr May Great North Road 6/5/2015 6:44 PM


91 Woodlands Park health centre 6/5/2015 6:39 PM


93 White swan 6/5/2015 6:34 PM

94 West Farm 6/5/2015 6:28 PM

95 White Swan 6/5/2015 6:23 PM

96 Lane End 6/5/2015 6:18 PM

97 White Swan 6/5/2015 6:12 PM

98 Lane End 6/5/2015 6:05 PM

99 Northern doctors 6/5/2015 5:59 PM


101 Bewick Medical Centre, Wallsend 6/5/2015 5:46 PM

102 Woodland Park 6/5/2015 5:39 PM

103 Woodland Park 6/5/2015 5:31 PM

104 Woodland Park Medical 6/5/2015 5:24 PM

105 Northern Doctors 6/5/2015 5:16 PM

106 Oxford Centre 6/5/2015 5:11 PM




110 Well Spring 6/5/2015 4:44 PM

111 Well Spring 6/5/2015 4:39 PM

112 Well Spring 6/5/2015 4:32 PM

113 Park Parade 6/5/2015 4:24 PM

114 Whitley Road 6/5/2015 4:19 PM

115 Park Parade 6/5/2015 4:12 PM

116 Beaumont 6/5/2015 4:05 PM

68 / 240


117 Portugal Place Health Centre 6/5/2015 4:01 PM

118 Marine Avenue 6/5/2015 3:59 PM

119 Priory Meccial Centre Hadrian Park 6/5/2015 3:51 PM


121 White Swan surgery 6/5/2015 3:46 PM

122 Beaumont Park 6/5/2015 3:44 PM

123 Marine Avenue Surgery 6/5/2015 3:38 PM

124 Whitley bay health centre 6/5/2015 3:30 PM


126 beaumont 6/5/2015 3:24 PM

127 Beamont 6/5/2015 3:24 PM


129 beaumont 6/5/2015 3:20 PM

130 marine ave 6/5/2015 3:19 PM

131 Beaumont 6/5/2015 3:19 PM

132 forest hall 6/5/2015 3:19 PM

133 forest hall 6/5/2015 3:15 PM

134 west farm 6/5/2015 3:15 PM

135 marine ave 6/5/2015 3:13 PM

136 forest hall 6/5/2015 3:11 PM

137 forest hall 6/5/2015 3:10 PM

138 marine ave 6/5/2015 3:09 PM

139 west farm 6/5/2015 3:07 PM

140 forest hall 6/5/2015 3:06 PM

141 marine ave 6/5/2015 3:04 PM


143 west farm 6/5/2015 3:01 PM


145 marine ave 6/5/2015 2:59 PM

146 Findlay Killingworth Health Centre 6/5/2015 2:58 PM

147 Great north road 6/5/2015 2:53 PM

148 marine ave 6/5/2015 2:53 PM

149 marine avenue 6/5/2015 2:53 PM


151 park parade 6/5/2015 2:48 PM

152 citadel east killingworth 6/5/2015 2:48 PM


154 Killingworth health centre 6/5/2015 2:43 PM

155 marine ave 6/5/2015 2:40 PM

156 main road dinnington 6/5/2015 2:39 PM

157 whitley bay health centre 6/5/2015 2:38 PM

69 / 240



159 nelson 6/5/2015 2:34 PM

160 None yet 6/5/2015 2:33 PM

161 park parade 6/5/2015 2:33 PM

162 whitley bay health centre 6/5/2015 2:30 PM

163 marine ave 6/5/2015 2:28 PM

164 Collingwood 6/5/2015 2:26 PM

165 Portugal 6/5/2015 2:26 PM

166 marine ave 6/5/2015 2:24 PM

167 lane end 6/5/2015 2:22 PM

168 None. Use private doctor 6/5/2015 2:21 PM

169 health centre 6/5/2015 2:21 PM

170 Lane end 6/5/2015 2:18 PM

171 park parade 6/5/2015 2:16 PM

172 marine ave 6/5/2015 2:16 PM

173 Battle Hill 6/5/2015 2:15 PM

174 lane end 6/5/2015 2:13 PM


176 lane end 6/5/2015 2:09 PM

177 Battle Hill 6/5/2015 2:09 PM

178 beaumont 6/5/2015 2:07 PM

179 Woodland park medical centre 6/5/2015 2:04 PM

180 Battle Hill 6/5/2015 2:04 PM


182 whitley rd 6/5/2015 2:02 PM

183 Wells pring 6/5/2015 1:59 PM

184 Battle Hill 6/5/2015 1:58 PM

185 whitley rd surgery 6/5/2015 1:57 PM

186 beaumont 6/5/2015 1:57 PM

187 Wellspring 6/5/2015 1:56 PM

188 Dr Smith Park Parade 6/5/2015 1:52 PM

189 Portugal 6/5/2015 1:52 PM

190 whitley road 6/5/2015 1:51 PM

191 wideopen medical centre 6/5/2015 1:51 PM

192 park parade 6/5/2015 1:46 PM


194 Battle Hill 6/5/2015 1:46 PM

195 Battle Hill 6/5/2015 1:42 PM

196 marine ave 6/5/2015 1:41 PM

197 wideopne medical centre 6/5/2015 1:41 PM

198 park parade 6/5/2015 1:40 PM

70 / 240


199 DR May Great North Road 6/5/2015 1:36 PM

200 Battle Hill 6/5/2015 1:35 PM

201 park practice 6/5/2015 1:34 PM

202 Killingworth Healthcare 6/5/2015 1:33 PM

203 Refused 6/5/2015 1:29 PM


205 park parade 6/5/2015 1:28 PM

206 Wideopen Medical centre 6/5/2015 1:27 PM

207 Battle Hill 6/5/2015 1:24 PM

208 spring 6/5/2015 1:24 PM


210 spring 6/5/2015 1:19 PM

211 Portugal 6/5/2015 1:17 PM


213 Village 6/5/2015 1:12 PM

214 Wideopen Medical Centre 6/5/2015 1:10 PM

215 Refused 6/5/2015 1:07 PM

216 Bewick 6/5/2015 1:01 PM

217 Portugal 6/5/2015 12:56 PM

218 Battle Hill 6/5/2015 12:48 PM

219 Battle Hill 6/5/2015 12:43 PM

220 Battle Hill 6/5/2015 12:38 PM

221 Village 6/5/2015 12:30 PM

222 colling wood 6/5/2015 12:25 PM

223 Wideopen Medical Centre 6/5/2015 12:25 PM

224 park parade 6/5/2015 12:25 PM

225 Village 6/5/2015 12:23 PM

226 well spring 6/5/2015 12:21 PM

227 colling wood 6/5/2015 12:20 PM

228 beaumont park 6/5/2015 12:19 PM

229 Battle Hill 6/5/2015 12:18 PM

230 well spring 6/5/2015 12:16 PM

231 none yet just moved 6/5/2015 12:16 PM

232 none yet just moved 6/5/2015 12:13 PM

233 Battle Hill 6/5/2015 12:12 PM

234 wellspring 6/5/2015 12:09 PM

235 dk 6/5/2015 12:07 PM

236 priory medical centre hadrian park 6/5/2015 12:06 PM

237 Bewick 6/5/2015 12:06 PM

238 dk 6/5/2015 12:03 PM

239 Refused rudely 6/5/2015 12:01 PM

71 / 240


240 dk 6/5/2015 11:58 AM

241 portugal place 6/5/2015 11:56 AM

242 Priory 6/5/2015 11:55 AM

243 Battle Hill 6/5/2015 11:53 AM

244 west farm 6/5/2015 11:51 AM

245 village green 6/5/2015 11:50 AM

246 medical centre 6/5/2015 11:47 AM

247 spring 6/5/2015 11:43 AM

248 priory medical centre hadrian park 6/5/2015 11:43 AM

249 forest hall farn road 6/5/2015 11:42 AM

250 priory centre hadrian park 6/5/2015 11:40 AM

251 nelson 6/5/2015 11:39 AM

252 main road dinnington 6/5/2015 11:38 AM

253 Portugal 6/5/2015 11:37 AM


255 west farm surgery 6/5/2015 11:32 AM

256 collingwood 6/5/2015 11:32 AM

257 Bewick 6/5/2015 11:31 AM

258 portugal centre 6/5/2015 11:29 AM

259 the health centre 6/5/2015 11:27 AM

260 appleby 6/5/2015 11:25 AM

261 Village 6/5/2015 11:25 AM

262 priory hadrian park 6/5/2015 11:23 AM

263 lane end surgery 6/5/2015 11:22 AM

264 collingwood 6/5/2015 11:20 AM

265 Village 6/5/2015 11:19 AM

266 woodlands park health centre 6/5/2015 11:18 AM

267 Spring 6/5/2015 11:16 AM

268 Dr Mears Benton 6/5/2015 11:14 AM

269 park road medical centre 6/5/2015 11:13 AM

270 spring 6/5/2015 11:12 AM

271 killingworth health centre 6/5/2015 11:10 AM

272 west farm 6/5/2015 11:07 AM

273 great north road 6/5/2015 11:06 AM

274 park road 6/5/2015 11:04 AM

275 wellspring medical centre 6/5/2015 11:03 AM

276 west farm 6/5/2015 11:02 AM


278 priory health centre 6/5/2015 10:57 AM

279 west farm 6/5/2015 10:55 AM


72 / 240


281 bewick medical centre 6/5/2015 10:51 AM

282 white swan 6/5/2015 10:51 AM

283 citadle east Dr Abraham 6/5/2015 10:47 AM

284 white swan 6/5/2015 10:44 AM

285 battlehill 6/5/2015 10:41 AM

286 white swan 6/5/2015 10:40 AM

287 white swan 6/5/2015 10:34 AM


289 white swan 6/5/2015 10:30 AM

290 the priory centre 6/5/2015 10:28 AM

291 woodlands park 6/5/2015 10:28 AM

292 white swan 6/5/2015 10:25 AM

293 main road dinnington 6/5/2015 10:24 AM

294 west farm surgery. 6/5/2015 10:19 AM


296 park road surgery 6/5/2015 10:16 AM

297 Lane End Surgery 6/5/2015 10:13 AM

298 2 minor walk four lane ends 6/5/2015 10:08 AM

299 priory centre 6/5/2015 10:08 AM

300 dr abraham killingworth 6/5/2015 10:08 AM

301 killingworth healthcentre 6/5/2015 10:03 AM


303 dr dewan health centre 6/5/2015 10:00 AM

304 Lane end surgery 6/5/2015 9:59 AM

305 adams main road dinnington 6/5/2015 9:56 AM

306 Oxford centre 6/5/2015 9:53 AM

307 priory medical centre hadrian park 6/5/2015 9:53 AM


309 west farm surgery 6/5/2015 9:49 AM


311 West farm surgery 6/5/2015 9:48 AM

312 forest hall 6/5/2015 9:44 AM

313 portugal place health centre 6/5/2015 9:42 AM

314 park road 6/5/2015 9:42 AM

315 Woodlands park health centre 6/5/2015 9:42 AM

316 northern drs 6/5/2015 9:40 AM



319 white swan 6/5/2015 9:35 AM


321 White swan surgery 6/5/2015 9:32 AM

73 / 240



323 west farm 6/5/2015 9:30 AM



326 west farm 6/5/2015 9:25 AM


328 West farm surgery 6/5/2015 9:21 AM


330 park road medical centre 6/5/2015 9:14 AM

331 Northern business park 6/5/2015 9:14 AM

332 collingwood 6/5/2015 9:13 AM

333 Forest Hall 6/5/2015 9:09 AM

334 park road 6/5/2015 9:09 AM

335 appleby 6/5/2015 9:08 AM

336 portugal health centre 6/5/2015 9:04 AM

337 bewicke 6/5/2015 9:04 AM

338 Well spring medical practice 6/5/2015 9:04 AM

339 Spring 6/5/2015 9:04 AM

340 Wide open medical centre 6/5/2015 8:58 AM

341 spring 6/5/2015 8:57 AM

342 Forest hall medical group 6/5/2015 8:53 AM

343 portugal health centre 6/5/2015 8:52 AM

344 nelson 6/5/2015 8:52 AM

345 Northumberland House 6/5/2015 8:48 AM

346 nelson 6/5/2015 8:47 AM



349 Lane End Surgery 6/5/2015 8:42 AM


351 Woodlands park health centre 6/5/2015 8:37 AM



354 Wide open medical centre 6/5/2015 8:32 AM

355 redburn 6/5/2015 8:31 AM

356 spring 6/5/2015 8:24 AM

357 Beaumont 6/5/2015 8:18 AM

358 D / K 6/5/2015 12:35 AM

359 Park (I think) 6/5/2015 12:29 AM

360 None, just moved here 6/5/2015 12:22 AM

361 Battle Hill 6/5/2015 12:15 AM

362 Park Road 6/5/2015 12:06 AM

74 / 240


363 Portugal? 6/4/2015 11:59 PM

364 Village 6/4/2015 11:52 PM

365 Park 6/4/2015 11:45 PM

366 None yet 6/4/2015 11:40 PM

367 D / K never been 6/4/2015 11:32 PM

368 D / K 6/4/2015 11:25 PM

369 Battle Hill (I think) 6/4/2015 11:19 PM

370 Battle Hill (I think) 6/4/2015 11:13 PM

371 Portugal? 6/4/2015 11:06 PM

372 Park Road 6/4/2015 11:01 PM

373 Battle Hill 6/4/2015 10:54 PM

374 Refused Information 6/4/2015 10:49 PM

375 Portugal 6/4/2015 10:41 PM

376 49, Marine Ave, Whitley Bay, 6/4/2015 10:36 PM

377 Only been to a walk in place 6/4/2015 10:34 PM

378 Appleby 6/4/2015 10:24 PM

379 Nelson 6/4/2015 10:18 PM

380 Priory 6/4/2015 10:10 PM

381 Redburn 6/4/2015 10:04 PM

382 Appleby 6/4/2015 9:58 PM

383 Redburn 6/4/2015 9:52 PM

384 Spring 6/4/2015 9:44 PM

385 Spring 6/4/2015 9:37 PM



388 Redburn 6/4/2015 9:14 PM


390 Nelson 6/4/2015 8:59 PM

391 Priory 6/4/2015 8:51 PM


393 Spring 6/4/2015 8:35 PM

394 Nelson 6/4/2015 8:27 PM

395 Nelson 6/4/2015 8:20 PM


397 Appleby 6/4/2015 7:47 PM

398 bewicke 6/4/2015 6:36 PM

399 whitley road 6/4/2015 6:25 PM

400 battlehill clinic 6/4/2015 6:22 PM

401 Forest Hall 6/4/2015 6:22 PM

402 Beaumont 6/4/2015 6:20 PM

403 Northumberlan House 6/4/2015 6:16 PM

75 / 240


404 Whitley Road Surgery 6/4/2015 6:15 PM

405 portugal place 6/4/2015 6:13 PM

406 Oxford centre 6/4/2015 6:10 PM

407 Beaumont 6/4/2015 6:09 PM

408 Lane End Surgery 6/4/2015 6:05 PM

409 portugal centre 6/4/2015 6:04 PM

410 White Swan Centre 6/4/2015 6:03 PM

411 Woodlands parke health centre 6/4/2015 6:01 PM

412 White Swan Surgery 6/4/2015 6:00 PM

413 priory medical centre 6/4/2015 5:58 PM

414 Great north road 6/4/2015 5:55 PM

415 Dr Meals Benton 6/4/2015 5:54 PM

416 Forest Hall 6/4/2015 5:51 PM

417 Killingworh health centre 6/4/2015 5:46 PM

418 village green 6/4/2015 5:45 PM




422 PArk road medical centre 6/4/2015 5:34 PM

423 Forest Hall 6/4/2015 5:32 PM

424 Norther Doctors 6/4/2015 5:27 PM

425 Battle hill medical centre 6/4/2015 5:26 PM

426 prioery centre hadrian park 6/4/2015 5:26 PM


428 Priory Centre Hadrian Park 6/4/2015 5:19 PM

429 Norther Doctors 6/4/2015 5:19 PM

430 portugal surgery 6/4/2015 5:16 PM

431 Forest Hall 6/4/2015 5:14 PM




435 Portugal centre 6/4/2015 5:04 PM

436 Forest Hall 6/4/2015 5:01 PM

437 priory clinic 6/4/2015 4:59 PM

438 Marine ave surgery 6/4/2015 4:55 PM


440 bewick medical centre 6/4/2015 4:51 PM

441 Park Parade 6/4/2015 4:48 PM

442 Village Green 6/4/2015 4:45 PM

443 Whitley Road surgery 6/4/2015 4:43 PM

444 park road surgery 6/4/2015 4:43 PM

76 / 240


445 Portugal centre 6/4/2015 4:37 PM

446 priory medical care 6/4/2015 4:37 PM

447 Monkseaton 6/4/2015 4:36 PM

448 Priory Medical Centre Hadrian Park 6/4/2015 4:23 PM

449 bewick 6/4/2015 4:23 PM

450 park road surgery 6/4/2015 4:22 PM

451 park road 6/4/2015 4:18 PM





456 Portugal Place 6/4/2015 4:07 PM


458 park road 6/4/2015 4:06 PM

459 Village green 6/4/2015 4:00 PM




463 park road 6/4/2015 3:52 PM

464 Priory Medical Centre Hadrian Park. 6/4/2015 3:49 PM





469 park Road Medical Centre 6/4/2015 3:37 PM

470 portugal centre 6/4/2015 3:36 PM

471 the priory centre 6/4/2015 3:36 PM

472 battlehill 6/4/2015 3:31 PM

473 battle hill 6/4/2015 3:30 PM

474 Priory centre Hadrian Park 6/4/2015 3:27 PM

475 park road medical centre 6/4/2015 3:23 PM

476 wellspring medical centre 6/4/2015 3:20 PM

477 Portugal place health care centre 6/4/2015 3:16 PM

478 the priory centre hadrian park 6/4/2015 3:08 PM

479 Park Road Medical Practice. 6/4/2015 3:05 PM

480 village greet 6/4/2015 2:59 PM

481 Priory Clinic Hadrian Park 6/4/2015 2:55 PM

482 priory medical centre hadrian park 6/4/2015 2:51 PM

483 Park Road Medical Centre 6/4/2015 2:41 PM


485 Portugal place health centre 6/4/2015 2:37 PM

77 / 240


486 village green surgery 6/4/2015 2:31 PM

487 The priory Hadrian Park 6/4/2015 2:30 PM

488 appleby surgery 6/4/2015 2:24 PM


490 Nelson Healthcare 6/4/2015 2:15 PM

491 battlehill 6/4/2015 2:14 PM

492 albion road 6/4/2015 2:06 PM


494 hawkeys lane 6/4/2015 1:59 PM

495 Nelson Health Centre 6/4/2015 1:53 PM


497 the phone centre 6/4/2015 1:47 PM

498 spring terrace 6/4/2015 1:41 PM

499 portugal place surgery 6/4/2015 1:40 PM

500 dr falconer 6/4/2015 1:28 PM

501 Albion Road 6/4/2015 1:22 PM

502 marine ave medical 6/4/2015 1:20 PM


504 Cecil Street 6/4/2015 1:07 PM

505 Appleby Surgery 6/4/2015 12:57 PM

506 Brookland - New York 6/4/2015 12:50 PM

507 albion road 6/4/2015 12:43 PM


509 whitley road 6/4/2015 12:29 PM

510 new york surgery 6/4/2015 12:26 PM

511 wellspring medical centre 6/4/2015 12:24 PM

512 monkseaton medical centre 6/4/2015 12:21 PM

513 cecil street 6/4/2015 12:14 PM

514 marine ave 6/4/2015 12:13 PM

515 wellspring Dr Finlay 6/4/2015 12:12 PM

516 marine ave 6/4/2015 12:08 PM

517 advertise more 6/4/2015 12:04 PM

518 preston and austin health centre 6/4/2015 12:02 PM

519 park parade 6/4/2015 12:00 PM


521 beaumont 6/4/2015 11:53 AM

522 Elsdon ave surgery 6/4/2015 11:52 AM


524 dr kilgour whitley road 6/4/2015 11:46 AM

525 Deleval Ave Surgery 6/4/2015 11:44 AM

526 Whitley Rd. 6/4/2015 11:33 AM

78 / 240


527 appleby surgery 6/4/2015 11:24 AM

528 park parade 6/4/2015 11:24 AM

529 Beaumont 6/4/2015 11:24 AM

530 albian road 6/4/2015 11:18 AM

531 baeumont park 6/4/2015 11:17 AM

532 Whitley Road Surgery 6/4/2015 11:17 AM

533 cecil sheet 6/4/2015 11:13 AM

534 delaval ave 6/4/2015 11:11 AM

535 spring terrace 6/4/2015 11:04 AM

536 Marine Avenue 6/4/2015 11:04 AM

537 marine ave health centre 6/4/2015 11:03 AM

538 albian road 6/4/2015 11:00 AM

539 Hawksey Lane 6/4/2015 11:00 AM

540 park parade surgery 6/4/2015 10:57 AM

541 priory health centre 6/4/2015 10:56 AM

542 Albian Road 6/4/2015 10:55 AM


544 Spring Terrace 6/4/2015 10:51 AM

545 marine ave 6/4/2015 10:51 AM

546 priory centre 6/4/2015 10:48 AM

547 Albian Road 6/4/2015 10:43 AM


549 beaumont 6/4/2015 10:41 AM

550 Hawkeys Lane 6/4/2015 10:37 AM

551 whitley road 6/4/2015 10:35 AM

552 hawkeys lane 6/4/2015 10:35 AM

553 Appleby Surgery 6/4/2015 10:32 AM

554 albion road 6/4/2015 10:29 AM

555 elsdon ave 6/4/2015 10:28 AM

556 Nelson health centre 6/4/2015 10:26 AM

557 cecil street 6/4/2015 10:24 AM

558 Cecil Street 6/4/2015 10:20 AM


560 Nelson health centre 6/4/2015 10:15 AM


562 Albian Road 6/4/2015 10:09 AM


564 whitley rd surgery 6/4/2015 9:36 AM

565 The Priory centre 6/3/2015 5:14 PM


567 Cecil street 6/3/2015 5:01 PM

79 / 240


568 Hawkeys Lane 6/3/2015 4:56 PM

569 Brookland Terrace 6/3/2015 4:49 PM

570 Albian Road 6/3/2015 4:41 PM

571 marine ave 6/3/2015 4:40 PM

572 The priory surgery 6/3/2015 4:33 PM

573 Albian Road 6/3/2015 4:24 PM

574 Albian Rd 6/3/2015 4:14 PM

575 park parade 6/3/2015 4:10 PM

576 beaumont 6/3/2015 4:05 PM

577 Priory Surgery 6/3/2015 4:04 PM

578 Hawkeys Lane 6/3/2015 3:49 PM

579 Albian Rd. 6/3/2015 3:41 PM

580 park parade surgery 6/3/2015 3:39 PM


582 Albian Road 6/3/2015 3:26 PM

583 Hawkeys Lane 6/3/2015 3:11 PM

584 Appleby Surgery 6/3/2015 2:58 PM

585 Priory Surgery 6/3/2015 2:52 PM


587 cauldwell ave 6/3/2015 2:45 PM



590 Hawkeys Lane 6/3/2015 2:18 PM

591 Albian Rd 6/3/2015 2:12 PM

592 Whitley Road 6/3/2015 2:04 PM

593 Priory Surgery 6/3/2015 11:32 AM

594 New York 6/3/2015 11:24 AM



597 baemont park 6/3/2015 10:56 AM


599 beaumont park 6/3/2015 10:46 AM


601 Albian Rd. 6/3/2015 10:39 AM

602 Appleby Surgey 6/3/2015 10:35 AM

603 hepscott drive 6/3/2015 10:34 AM

604 Swarland Avenue Surgery 6/3/2015 10:30 AM

605 Albian Rd. 6/3/2015 10:27 AM


607 Hawkeys Lane 6/3/2015 10:21 AM

608 monkseaton 6/3/2015 10:15 AM

80 / 240


609 Albian Rd. 6/3/2015 10:14 AM

610 marline ave 6/3/2015 10:08 AM

611 marine avenue 6/3/2015 10:06 AM

612 Nelson health care 6/3/2015 10:04 AM

613 marine ave 6/3/2015 9:58 AM

614 beaumont 6/3/2015 9:58 AM

615 Spring terrace 6/3/2015 9:56 AM

616 beaumont park 6/3/2015 9:52 AM

617 whitley road 6/3/2015 9:51 AM

618 Nelson Health Centre 6/3/2015 9:49 AM


620 marine avenue service 6/3/2015 9:02 AM


622 whitley road surgery 6/3/2015 8:42 AM

623 monkseaton health centre 6/2/2015 5:28 PM

624 Albian Road 6/2/2015 5:27 PM

625 beaumont park 6/2/2015 5:23 PM

626 Marine Surgery 6/2/2015 5:19 PM

627 hepscott drive surgery 6/2/2015 5:17 PM

628 park parade 6/2/2015 5:11 PM

629 Beaumont 6/2/2015 5:10 PM

630 dr kilgour 6/2/2015 5:07 PM

631 Marine Ave. 6/2/2015 5:02 PM

632 monkseaton 6/2/2015 5:00 PM

633 Park parade 6/2/2015 4:54 PM

634 albion road 6/2/2015 4:51 PM

635 brookland terrace 6/2/2015 4:43 PM

636 Marine Ave. 6/2/2015 4:41 PM

637 Park parade 6/2/2015 4:34 PM

638 new york 6/2/2015 4:30 PM



641 Park Parade 6/2/2015 4:22 PM


643 Park Parade 6/2/2015 4:16 PM

644 the priory surgery 6/2/2015 4:12 PM

645 Park parade 6/2/2015 4:10 PM

646 hawkeys lane 6/2/2015 4:07 PM

647 Marine Ave. 6/2/2015 4:01 PM

648 albion road 6/2/2015 4:01 PM

649 nelson health centre 6/2/2015 3:56 PM

81 / 240




652 Dr Falconer 6/2/2015 3:47 PM

653 new york 6/2/2015 3:46 PM

654 new york 6/2/2015 3:40 PM

655 Monkseaton medical group 6/2/2015 3:39 PM

656 200 Jesmond Road 6/2/2015 3:35 PM


658 Whitley Road 6/2/2015 3:28 PM

659 Marine ave 6/2/2015 3:22 PM


661 Dr Smith, Park Parade 6/2/2015 3:16 PM

662 Monkseaton medical group 6/2/2015 3:09 PM


664 Beaumont medical group 6/2/2015 3:03 PM

665 Marine Ave. 6/2/2015 2:57 PM


667 Marine ave. 6/2/2015 2:45 PM

668 albian road 6/2/2015 2:42 PM


670 Beaumont Medical Group 6/2/2015 2:32 PM

671 albian road 6/2/2015 2:27 PM

672 Whitley Road 6/2/2015 2:26 PM

673 Make people more aware of it 6/2/2015 2:20 PM

674 new york surgery 6/2/2015 2:14 PM

675 Beaumont park medical group 6/2/2015 2:13 PM


677 Whitley Road 6/2/2015 1:49 PM




681 Whitley Road 6/2/2015 1:22 PM


683 Collingwood Surgery Hawkeys Lane North Shields 6/2/2015 12:55 PM

684 Beaumont Park, medical group 6/2/2015 12:18 PM


686 Beaumont Park medical group 6/2/2015 12:00 PM


688 Dr Smith - Park Parade 6/2/2015 11:47 AM

689 Whitley Road 6/2/2015 11:36 AM

690 Wideopen 6/1/2015 4:54 AM

82 / 240


691 Priory tynemouth 5/30/2015 8:22 AM


693 Collingwood 5/27/2015 10:37 PM

694 Whitley bay health centre 5/27/2015 10:21 PM

695 brunton park 5/26/2015 12:13 PM

696 Whitley Bay 5/26/2015 10:21 AM

697 Portugal Place, Wallsend 5/24/2015 10:14 PM

698 Greystokes 5/22/2015 1:29 PM

699 bedlingtonshire medical group 5/22/2015 12:20 PM

700 priory 5/21/2015 6:06 PM

701 Whitley Bay H/C 5/21/2015 4:11 PM

702 49 Marine 5/21/2015 1:23 PM

703 Spring terrace health centre 5/21/2015 12:32 PM

704 Beaumont park 5/21/2015 12:15 PM

705 Whitley Bay 5/21/2015 10:37 AM

706 Collingwood Surgery, North Shields 5/21/2015 9:19 AM

707 Portugal place medical centre. 5/21/2015 8:17 AM

708 thornfield medical group 5/21/2015 6:48 AM

709 Swarland Avenue 5/20/2015 7:33 PM

710 Monkseaton 5/20/2015 4:17 PM

711 Priory Medical Group 5/20/2015 2:47 PM

712 Nelson medical group 5/20/2015 2:09 PM

713 Greystoke Surgery Morpeth 5/20/2015 12:50 PM

714 Parkway medical 5/20/2015 11:55 AM


716 Priory Medical Group 5/20/2015 9:06 AM

717 West Farm 5/19/2015 8:40 PM

718 Priory medical group 5/19/2015 6:23 PM

83 / 240


10.08% 72

22.69% 162

22.55% 161

44.68% 319

Q15 When was the last time you wanted tosee or speak to a GP or nurse?


Total 714

Less than aweek ago

Less than amonth ago

In the lastthree months

More thanthree months...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Less than a week ago

Less than a month ago

In the last three months

More than three months ago

84 / 240


62.66% 443

22.91% 162

5.37% 38

2.12% 15

1.70% 12

5.23% 37

Q16 What did you want to do?Answered: 707 Skipped: 73

Total 707

See a GP atthe surgery

See a nurse atthe surgery

Speak to a GPon the phone

Speak to anurse on the...

Have someonevisit me at ...

I don’tmind/wasn’t...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


See a GP at the surgery

See a nurse at the surgery

Speak to a GP on the phone

Speak to a nurse on the phone

Have someone visit me at my home

I don’t mind/wasn’t sure what I wanted

85 / 240


72.71% 517

14.77% 105

6.89% 49

5.63% 40

Q17 Were you able to get an appointment tosee or speak to someone?


Total 711

Yes

Yes but I hadto call back...

No

Can’t remember

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

Yes but I had to call back closer to or on the day I wanted the appointment

No

Can’t remember

86 / 240


24.89% 175

17.21% 121

25.60% 180

22.62% 159

9.67% 68

Q18 How long after initially contacting thesurgery did you actually see or speak to

them?Answered: 703 Skipped: 77

Total 703

On the same day

On the nextworking day

A few dayslater

A week or morelater

Can’t remember

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


On the same day

On the next working day

A few days later

A week or more later

Can’t remember

87 / 240


59.05% 411

37.36% 260

3.59% 25

Q19 In your opinion is this usually whatwould happen when you want to speak to a

doctor or nurse at your GP surgery?Answered: 696 Skipped: 84

Total 696

Yes

Sometimes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

Sometimes

No

88 / 240


4.12% 28

7.66% 52

1.62% 11

1.77% 12

21.50% 146

61.27% 416

2.06% 14

Q20 If you were not able to see a GP ornurse when you have needed to, where did

the practice tell you to go instead?Answered: 679 Skipped: 101

Total 679

Pharmacy

Walk-in centre

A clinic egfamily planning

A&E

I was given noadvice/alter...

It has nothappened/I h...

I wasn’t givenany advice b...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Pharmacy

Walk-in centre

A clinic eg family planning

A&E

I was given no advice/alternative

It has not happened/I have not needed it

I wasn’t given any advice but I went to A&E or walk-in centre

89 / 240


86.89% 643

13.11% 97

Q21 Did you know that pharmacists cangive advice and treatment for common

illnesses and minor ailments?Answered: 740 Skipped: 40

Total 740

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

90 / 240


62.11% 459

37.89% 280

Q22 Have you or a member of your familyever seen a pharmacist for advice?


Total 739

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

91 / 240


39.93% 111

23.02% 64

37.05% 103

Q23 [If no] would you consider going to seeyour pharmacist for advice


Total 278

# Please explain your reasons Date

1 People think they are going to solve probs but they are not medically trained to a particularly high level and I suspectwill be very risk averse and also they calculate their time by the minute in deciding whether something is worthwhiledoing. Worth thinking about, but be realistic in what they will actually be able to do.

7/10/2015 5:49 PM

2 depends on how much time they had to give me depends on the problem not always the right place to go an openpharmacy

7/8/2015 5:16 PM

3 not a medic and has not had the same level of medical training a GP or hospital doctor would have seeing patients 7/7/2015 9:02 AM

4 I receive free prescriptions and would not wish to pay for treatment I could receive free from my GP 7/5/2015 2:31 PM

5 pharmacists have no medical qualifications 6/27/2015 3:47 AM

6 Pharmacists only know about medicines. I have heard 'advice' being given over the counter and it is often very dodgy. 6/26/2015 11:56 AM

7 GP preferred 6/26/2015 11:07 AM

8 Pharjmacists like to seel you expewnsive proprietary remedies that give them a profit 6/26/2015 8:42 AM

9 anything they could advise on I could google. 6/25/2015 9:23 AM

10 I am at least as well qualified as pharmacy staff. 6/24/2015 4:33 PM

11 better promotion on what the pharmacist can do. extended hours when pharmacist is on site 6/24/2015 2:56 PM

12 privacy reasons - not explaining in a shop full of people 6/24/2015 12:17 PM

13 I'm a doctor 6/24/2015 11:25 AM

14 The pharmacist is often hidden away, and you have to deal with the store assistant 6/18/2015 4:41 PM

Yes

No

Maybe

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

Maybe

92 / 240


15 I would consider it but as I am a health care professional I would usually just ask for the over the counter treatment Ithink I need.

6/12/2015 12:14 PM

16 If I thought I needed advice 6/5/2015 6:54 PM

17 It's only for children I think they would only say go and see a GP 6/5/2015 6:48 PM

18 if i needed to go and couldnt get appointment with gp 6/5/2015 6:40 PM

19 Save having to see GP 6/5/2015 6:29 PM

20 Don't want to have to tell them personal details 6/5/2015 6:24 PM

21 Depends on what advice they can give 6/5/2015 6:18 PM

22 Don't know history 6/5/2015 5:59 PM

23 Wouldn't need to see doctor 6/5/2015 5:40 PM

24 Easier than having to call the GP 6/5/2015 5:31 PM

25 Can't give you antibiotics 6/5/2015 5:25 PM

26 I don't need to speak to a pharmacist 6/5/2015 4:55 PM

27 Depends on what's wrong 6/5/2015 4:45 PM

28 Depends on what advice I was looking for 6/5/2015 4:13 PM

29 i prefer a dr's 6/5/2015 4:02 PM

30 if i needed something i would ask but idont 6/5/2015 3:52 PM

31 Not very private and always too busy 6/5/2015 3:45 PM

32 They have medical knowledge 6/5/2015 3:39 PM

33 They are also a health professional 6/5/2015 3:22 PM

34 local pharmacist is too busy - no privacy 6/5/2015 3:20 PM

35 they do not know me and i would prefer to speak to gp 6/5/2015 3:13 PM

36 save making an appointment with GP 6/5/2015 3:12 PM

37 save trip to docs 6/5/2015 3:04 PM

38 depends on what advice i was looking for 6/5/2015 3:04 PM

39 depends on what's wrong 6/5/2015 3:02 PM

40 to save time waiting to see the GP 6/5/2015 3:00 PM

41 if it saves time going to the drs 6/5/2015 2:53 PM

42 pharmacist does not know me or my history 6/5/2015 2:50 PM

43 they haven't got any info on you 6/5/2015 2:39 PM

44 Don't know where else to go 6/5/2015 2:33 PM

45 they have just as much medical knowledge 6/5/2015 2:33 PM

46 No privacy 6/5/2015 2:27 PM

47 they do a good job 6/5/2015 2:26 PM

48 Prefer herbalist or Chinese practitioner 6/5/2015 2:22 PM

49 they do not know medical or family history 6/5/2015 2:16 PM

50 Would give it a try 6/5/2015 2:15 PM

51 dont need an appointment 6/5/2015 2:14 PM

52 depends what kind of advice i wanted 6/5/2015 2:09 PM

53 Save time going to drs 6/5/2015 2:09 PM

54 Cant give out strong pain killer 6/5/2015 2:00 PM

93 / 240


55 Useful to know 6/5/2015 1:58 PM

56 DK what your history is 6/5/2015 1:56 PM

57 stops back log at GP surgery 6/5/2015 1:53 PM

58 Its more convenient they are more widely available 6/5/2015 1:52 PM

59 Depends on problem 6/5/2015 1:47 PM

60 They can't prescribe and things drs can 6/5/2015 1:46 PM

61 they have a lot of medical knowledge 6/5/2015 1:42 PM

62 Situated everywhere 6/5/2015 1:42 PM

63 It's easier than waiting to see the gp 6/5/2015 1:37 PM

64 Put pills in boxes and don't treat illnesses 6/5/2015 1:36 PM

65 not doctors 6/5/2015 1:20 PM

66 Good for advice 6/5/2015 1:12 PM

67 Helpful, local 6/5/2015 12:44 PM

68 Lack of privacy. Always busy 6/5/2015 12:30 PM

69 not sure what they do 6/5/2015 12:25 PM

70 if they know medical history 6/5/2015 12:21 PM

71 they do not have my medical records or know my history 6/5/2015 12:20 PM

72 they are medically trained too 6/5/2015 12:20 PM

73 Be quick then see dr 6/5/2015 12:17 PM

74 can they treat illnesses 6/5/2015 12:17 PM

75 Lucky I haven't needed to but I would 6/5/2015 12:12 PM

76 well trained 6/5/2015 12:08 PM

77 Always busy 6/5/2015 12:07 PM

78 if a doctor cant sort me out i dont think the chemist can 6/5/2015 12:06 PM

79 Could be helpful 6/5/2015 12:01 PM

80 they are very knowledgeable 6/5/2015 11:58 AM

81 not drs 6/5/2015 11:58 AM

82 Couldn't help me 6/5/2015 11:54 AM

83 it would be more convenient if you didnt have to see the doctor 6/5/2015 11:52 AM

84 it would depend actually on why i needed to see someone 6/5/2015 11:51 AM

85 Depends on problem 6/5/2015 11:47 AM

86 i would if i needed to 6/5/2015 11:44 AM

87 they'll know what they are talking about 6/5/2015 11:44 AM

88 well trained helpful 6/5/2015 11:39 AM

89 you could call in anytime 6/5/2015 11:35 AM

90 they havent got the knowledge and doctors have medical records 6/5/2015 11:33 AM

91 Would need to be a minor query 6/5/2015 11:32 AM

92 it would depends on the problem i had 6/5/2015 11:29 AM

93 easier than going to the doctors 6/5/2015 11:23 AM

94 Could be helpful for minor ailments 6/5/2015 11:20 AM

95 understanding helpful 6/5/2015 11:20 AM

94 / 240


96 if they could give you medication it would be better 6/5/2015 11:18 AM

97 well trained people 6/5/2015 11:16 AM

98 never really thought about but if i had to i probably would 6/5/2015 11:14 AM

99 dk how good they are 6/5/2015 11:12 AM

100 Save going to clinic Dr Surgery 6/5/2015 11:07 AM

101 if i was near a chemist 6/5/2015 10:59 AM

102 i dont think you would go with minor you can treat yourself because they cant give you antibiotics or anything that ison prescription

6/5/2015 10:45 AM

103 i wouldnt think about it 6/5/2015 10:18 AM

104 what i can be told from a pharmacist i can find out online 6/5/2015 10:17 AM

105 dont know my background 6/5/2015 10:04 AM

106 a reasonable thing to do 6/5/2015 10:01 AM

107 Its not private talking to the pharmacist and they dont have any medical records 6/5/2015 9:54 AM

108 i dont want to patronise but i think i could manage to buy something for a minor ailment 6/5/2015 9:54 AM

109 i havent needed anything or i would have called in 6/5/2015 9:49 AM

110 Its not very private 6/5/2015 9:49 AM

111 It would be good so you haven't got to have a appointment 6/5/2015 9:43 AM

112 easier than going to clinic 6/5/2015 9:40 AM

113 I didin't know you could see a pharmacist for advice 6/5/2015 9:38 AM

114 im not giving them my money when i get my prescriptions free 6/5/2015 9:36 AM

115 doesnt know my background 6/5/2015 9:35 AM

116 I don't know thats what they done 6/5/2015 9:33 AM

117 because i self diagnose or go and see a doctor 6/5/2015 9:29 AM

118 They are the next thing to the doctor 6/5/2015 9:27 AM

119 Pharmacits are everywhere it would convieniant 6/5/2015 9:22 AM

120 If I needed to I would ask you dont need an appointment 6/5/2015 9:15 AM

121 i trust them 6/5/2015 9:15 AM

122 not as good as a gp 6/5/2015 9:13 AM

123 I think the just say go to the doctors a common cold or flue can be delt with yourself 6/5/2015 9:10 AM

124 pharmacists arent doctors so i would be a bit unsure to ask about medical problems 6/5/2015 9:10 AM

125 i prefer a doctor to diagnose me 6/5/2015 9:04 AM

126 i think i would know what to buy but if i didnt i would ask 6/5/2015 8:53 AM

127 The only thing is its not very private 6/5/2015 8:37 AM

128 Its convieniant 6/5/2015 8:32 AM

129 well trained 6/5/2015 8:25 AM

130 No privacy and would prefer to get advice from my gp 6/5/2015 8:19 AM

131 Only doctors help sick people 6/5/2015 12:35 AM

132 Now I know I would 6/5/2015 12:29 AM

133 Depends what for 6/5/2015 12:22 AM

134 Not sure what they could help with 6/5/2015 12:06 AM

135 Could be helpful 6/4/2015 11:59 PM

95 / 240


136 Not sure what they offer 6/4/2015 11:46 PM

137 Are they like doctors? 6/4/2015 11:40 PM

138 Only if my Mum said it was ok 6/4/2015 11:33 PM

139 Close by. Could be helpful 6/4/2015 11:26 PM

140 Easy to access 6/4/2015 11:20 PM

141 Easy to access 6/4/2015 11:14 PM

142 If they can help why not 6/4/2015 11:07 PM

143 Suppose they could give advice on minor things 6/4/2015 10:41 PM

144 Big help to me 6/4/2015 10:34 PM

145 Ideal for minor queries 6/4/2015 9:58 PM

146 If I needed to I would 6/4/2015 9:15 PM

147 Not sure how helpful they would be 6/4/2015 9:00 PM

148 Prefer not to 6/4/2015 8:28 PM

149 Depends on problem 6/4/2015 7:58 PM

150 Rather see a GP 6/4/2015 7:47 PM

151 i prefer a doctor to diagnose me 6/4/2015 6:36 PM

152 They have a lot of medical qualifications 6/4/2015 6:25 PM

153 They are just one step away from being a dr 6/4/2015 6:21 PM

154 Save time going to GP 6/4/2015 6:17 PM

155 Save having to see doctor all the time 6/4/2015 6:10 PM

156 they are professionals and know what they sell 6/4/2015 6:05 PM

157 If I needed advices but I think its common sense 6/4/2015 6:01 PM

158 Saves having to make an appointment at the GP 6/4/2015 5:56 PM

159 if i could get up to see one i might ask but the doctor sorts me out 6/4/2015 5:28 PM

160 Don't know my history 6/4/2015 5:23 PM

161 If they know my background 6/4/2015 5:15 PM

162 Save time 6/4/2015 5:05 PM

163 They have medical knowledge as well 6/4/2015 4:49 PM

164 i would ask if i needed advice 6/4/2015 4:46 PM

165 a pharmacist can only give you something off the shelf they cant write a prescription out so why bother go yourself tothe chemist or see GP

6/4/2015 4:38 PM

166 If i needed something i would ask but i don't 6/4/2015 4:23 PM

167 i pay my ni so i expect a doctor to diagnose me 6/4/2015 4:23 PM

168 If you can i would go 6/4/2015 4:17 PM

169 Can't think what i would need advice on but if i did I would seek it. 6/4/2015 4:09 PM

170 if i thought he could advise me i would go 6/4/2015 4:07 PM

171 Since the heart bypass I prefer to see my GP 6/4/2015 4:00 PM

172 i might probably would if i needed something 6/4/2015 4:00 PM

173 a friend of mine went and they are ltd as to what they can offer you. Certain creams etc, they are only allowed to givea mild formula, not what you would get on prescription so youre probably just wasting your money because you willhave to pay more in the long run

6/4/2015 3:51 PM

174 would depnds on what it was for 6/4/2015 3:43 PM

96 / 240


175 never needed the service as yet. 6/4/2015 3:40 PM

176 its very rare i go to the doctors so when i need to see one thats where id go 6/4/2015 3:36 PM

177 it would be easier than going to the doctors 6/4/2015 3:32 PM

178 because it's a walk in and you can go in anytime 6/4/2015 3:28 PM

179 prefer the doctor to check me out 6/4/2015 3:24 PM

180 If i needed extra advice i would certainly ask 6/4/2015 3:06 PM

181 if i needed anything i know i could ask 6/4/2015 2:52 PM

182 If i needed advice i would ask 6/4/2015 2:41 PM

183 I prefer a dr's 6/4/2015 2:38 PM

184 it would depend on why or what advice i needed/ the pharmacist couldnt have helped me with my knee 6/4/2015 2:32 PM

185 i think they know a lot 6/4/2015 2:24 PM

186 i might but it would depend on what i needed 6/4/2015 2:03 PM

187 would be quicker than waiting for a doctors appointment 6/4/2015 1:52 PM

188 depends on illness 6/4/2015 1:41 PM

189 Depends on symptoms 6/4/2015 1:08 PM

190 depends if i was comfortable talking to them about particular illness 6/4/2015 12:44 PM

191 Don't want to bother a dr if not worth it. 6/4/2015 12:27 PM

192 they are the next stop to the doctor 6/4/2015 12:25 PM

193 i want to see qualified dr when ill 6/4/2015 12:14 PM

194 easier to see a pharmacist 6/4/2015 12:09 PM

195 they are just as qualified 6/4/2015 12:01 PM

196 they can advise you on what to take 6/4/2015 11:56 AM

197 they are medically qualified 6/4/2015 11:53 AM

198 easier and quicker to get advice from 6/4/2015 11:47 AM

199 Depends on illness 6/4/2015 10:56 AM

200 Depens what was wrong. Think trust a doctor more 6/4/2015 10:44 AM

201 depends on illness 6/4/2015 10:36 AM

202 It would be quicker than a nurse or doctor 6/4/2015 10:27 AM

203 depends what illness it is 6/4/2015 10:25 AM

204 Depends what for 6/4/2015 10:20 AM

205 Never needed to but would if needed 6/4/2015 10:15 AM

206 If I thought they could help - it would be quicker 6/3/2015 5:02 PM

207 Depends on illness 6/3/2015 4:50 PM

208 If they could help - makes sense 6/3/2015 4:34 PM

209 Trust them to advise of something to help with symptom 6/3/2015 3:35 PM

210 Depends on illness 6/3/2015 2:41 PM

211 They are easier to access 6/3/2015 2:04 PM

212 They are more than qualified for minor ailments 6/3/2015 10:39 AM

213 For small problems they can treat 6/3/2015 10:22 AM

214 they have a lot of medical knowledge 6/3/2015 9:10 AM

215 they are just one step away from a GP 6/3/2015 8:44 AM

97 / 240


216 not very private / do not know my medical history 6/2/2015 5:01 PM

217 would prefer to see doctor or nurse 6/2/2015 4:52 PM

218 They have medical knowledge 6/2/2015 4:34 PM

219 depends what was wrong 6/2/2015 4:01 PM

220 depends how ill i felt 6/2/2015 3:56 PM

221 My GP knows my medical history 6/2/2015 3:48 PM

222 Too embarrasing 6/2/2015 3:40 PM

223 depends what was wrong 6/2/2015 3:21 PM

224 they deal with ill people everyday 6/2/2015 3:08 PM

225 would if for something like a cold 6/2/2015 2:57 PM

226 Would prefer to see a doctor or nurse 6/2/2015 2:45 PM

227 they know some things but not as much as a doctor would 6/2/2015 2:43 PM

228 Prefer to know I am using the current medication 6/2/2015 2:33 PM

229 would want to see a doctor or nurse 6/2/2015 2:28 PM

230 Depends if I could get an appointment to see a doctor 6/2/2015 2:27 PM

231 Saves waiting for a doctors appointment 6/2/2015 2:02 PM

232 Would only use if couldnt get appointment 6/2/2015 1:50 PM

233 Would prefer to take to a nurse 6/2/2015 1:31 PM

234 depends what is wrong 6/2/2015 1:24 PM

235 Would prefer to seek help from family GP 6/2/2015 1:23 PM

236 Gives doctors more time to see people that are ill 6/2/2015 1:14 PM

237 Saves you having to wait for a doctors appointment 6/2/2015 12:19 PM

238 Depends how long I had to wait to see a doctor 6/2/2015 12:10 PM

239 Quickness 6/2/2015 11:48 AM

240 They are easier to access 6/2/2015 11:38 AM

241 Its always too busy, crowded and with no privacy 5/21/2015 9:21 AM

242 Would need a BSL interpreter, would like to know how this could be rectified so acccess to pharmacists could beimproved.

5/20/2015 2:32 PM

243 In general, pharmacists clinical training, experience and expertise is quite limited as things are currently structured. I'mnot convinced that many pharmacists get a lot of high quality needs-based clinical CPD on account of them beingemployees of large multiples with very commercial objectives.

5/20/2015 12:52 PM

98 / 240


13.99% 102

37.31% 272

48.70% 355

Q24 Do you receive free prescriptions?Answered: 729 Skipped: 51

Total 729

Yes –long-term...

Yes – lowincome

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes – long-term condition

Yes – low income

No

99 / 240


24.76% 157

75.24% 477

Q25 If you normally get free prescriptions,you can get free over the counter

medication – this is known as a ‘minorailment scheme’ or ‘Think Pharmacy First.Did you know about/were you aware of this

scheme?Answered: 634 Skipped: 146

Total 634

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

100 / 240


Q26 What do you think about this scheme?Answered: 574 Skipped: 206

# Responses Date

1 Good obut shame 'The Worker' never benefits from these services. 7/22/2015 1:20 PM

2 Good, if it frees up GP time for more complicated medical problems. A lot of people I think see GP for script for simplethings when they could get items elsewhere.

7/22/2015 11:22 AM

3 Good 7/22/2015 11:05 AM

4 Sounds very useful, but not well advertised. I get free presciptions on grounds of age 7/10/2015 8:29 PM

5 was told i couldn't access it for my children as I wasn't on benefits. Later found out this was not true 7/10/2015 3:00 PM

6 It is good, but should be extended for people who are unwaged and also do not get benefit because they are marriedto a wage earner, but have regular multiple prescriptions for a long term condition i.e these are the 'hidden poor' andhave no independent income which then influences their 'self care behaviour'

7/10/2015 11:33 AM

7 could it be abused? 7/8/2015 5:17 PM

8 good idea but needs to be checked so it is not abused 7/7/2015 3:33 PM

9 Seems a good idea. 7/7/2015 12:43 PM

10 fab! if I was on benefits, unfortunately I work therefore I have to pay 7/7/2015 9:03 AM

11 As per my previous response I was unaware and would be willing to use this service to cut down on GP appts 7/5/2015 2:32 PM

12 It is for stuff than can be bought over the counter sounds like its costing the tax payer more money... 7/3/2015 10:27 AM

13 Sounds like a good idea 7/1/2015 3:58 PM

14 Good idea, but difficult to find info about free prescriptions 6/30/2015 4:58 PM

15 It is a brilliant scheme although prone to abuse 6/30/2015 4:43 PM

16 Not relevant 6/29/2015 4:09 PM

17 Too Expensive 6/27/2015 2:02 PM

18 When I know a little more about it, I would maybe use it. If required. 6/26/2015 2:24 PM

19 GOOD 6/26/2015 1:34 PM

20 its kept quiet 6/26/2015 12:43 PM

21 good idea but unfair to people who work and have to pay huge pharmacy bills 6/26/2015 12:33 PM

22 Sounds good, but I have never seen it publicised. NB I get free prescriptions only because of age, not because of anylong-term condition and not because of low income, so the previous question was hard to answer.

6/26/2015 11:58 AM

23 Very good idea 6/26/2015 11:51 AM

24 NA 6/26/2015 11:32 AM

25 Its a good idea 6/25/2015 11:48 AM

26 Seems like a good idea 6/25/2015 11:30 AM

27 good idea 6/25/2015 9:24 AM

28 Inappropriate; over the counter medication is often affordable and this seems to be a waste of NHS resources 6/24/2015 4:35 PM

29 Brilliant for us crumblies! 6/24/2015 3:59 PM

30 not sure how this would effect me???? 6/24/2015 2:57 PM

31 I don't get free prescriptions so not relevant 6/24/2015 2:47 PM

32 It is good when not abused. As I have a long-term condition that is not covered however I pick up the very large bill tocover others

6/24/2015 2:37 PM

101 / 240


33 very good 6/24/2015 12:40 PM

34 NOT APPLICABLE TO ME AS I PAY FOR MY PRESCRIPTIONS 6/24/2015 11:25 AM

35 I used this for my son sometimes when he was younger 6/24/2015 10:26 AM

36 never of it. 6/23/2015 3:34 PM

37 Good idea 6/15/2015 10:07 AM

38 Since the sole reason for my receiving free prescriptions is my age and I have a reasonable income, I have no need forthe minor ailment scheme.

6/14/2015 2:33 PM

39 Sounds interesting 6/10/2015 7:49 PM

40 Good idea 6/10/2015 5:23 PM

41 There has been recent press coverage encouraging 'abuse' of this scheme which i think is deplorable when the NHSis in dire financial need. The scheme needs to be managed properly, and promoted if the CCG wishes to continue withit.

6/8/2015 9:16 AM

42 OK I value complementary medicines and nurtrition/diet information, and am very sceptical of "big Pharma". People(professionals and public) need to recognise the limitations of traditional western medicine.

6/7/2015 5:02 PM

43 It doesn't apply to me 6/5/2015 7:00 PM

44 great 6/5/2015 6:56 PM

45 Just for everyone or just children? 6/5/2015 6:54 PM

46 dont apply to me 6/5/2015 6:53 PM

47 great too good to be true 6/5/2015 6:49 PM

48 I don't know what difference it would make 6/5/2015 6:48 PM

49 Doesnt apply to me 6/5/2015 6:44 PM

50 Doesn't apply to me 6/5/2015 6:42 PM

51 good service make it more known 6/5/2015 6:40 PM

52 Good idea if it's really available 6/5/2015 6:36 PM

53 excellent if all chemists do it 6/5/2015 6:35 PM

54 Makes no difference to me 6/5/2015 6:29 PM

55 Ok 6/5/2015 6:24 PM

56 Great. Should be advertised better 6/5/2015 6:19 PM

57 Depends on who qualifies for it 6/5/2015 6:13 PM

58 Great for getting children's medication 6/5/2015 6:06 PM

59 Don't think it applies to me 6/5/2015 5:59 PM

60 Good idea 6/5/2015 5:54 PM

61 It should be more talked about 6/5/2015 5:47 PM

62 Brilliant if all chemists do it 6/5/2015 5:41 PM

63 Brilliant 6/5/2015 5:32 PM


65 About time 6/5/2015 5:16 PM

66 Doesn't interest me 6/5/2015 5:11 PM

67 I think it should be publicised more 6/5/2015 5:06 PM

68 Waste of money 6/5/2015 5:00 PM

69 Don't know 6/5/2015 4:55 PM

70 Too good to be true 6/5/2015 4:45 PM

102 / 240



72 Sounds good if it's true 6/5/2015 4:33 PM

73 Very good / more helpful 6/5/2015 4:25 PM

74 A lot easier than getting to see your GP 6/5/2015 4:20 PM

75 Good. Should free up more appointments at GP surgery 6/5/2015 4:13 PM

76 Not very good for the people who have to pay for prescriptions 6/5/2015 4:06 PM

77 its ok buy they can't give you a prescription so i dont know if i would use it 6/5/2015 4:03 PM

78 Good but would not use it because I do not have the confidence to know what is safe to take 6/5/2015 4:00 PM

79 good 6/5/2015 3:52 PM

80 Bad / will make the pharmacists more busy so I will still have to wait 6/5/2015 3:52 PM

81 think its a waste of money 6/5/2015 3:47 PM

82 I think that this will waste a lot of money. people will abuse it 6/5/2015 3:45 PM

83 Excellent 6/5/2015 3:39 PM

84 Very good but people do not know what is safe to take and lack confidence with medication 6/5/2015 3:31 PM

85 Great but not a lot of people know about it 6/5/2015 3:28 PM

86 Would be better if people knew about it 6/5/2015 3:25 PM

87 good but not for me because if my pharmacist is not available other pharmacists do not know my history 6/5/2015 3:24 PM

88 Good for people on low incomes 6/5/2015 3:22 PM

89 Good but I think that it will be missused 6/5/2015 3:20 PM

90 doesnt affect me 6/5/2015 3:20 PM

91 this will end up costing more money because people will misuse the scheme 6/5/2015 3:20 PM

92 good/ saves time 6/5/2015 3:19 PM

93 Sound great for people on low incomes 6/5/2015 3:16 PM

94 sounds unbelivable 6/5/2015 3:16 PM

95 poor/ i think it will end up costing the nhs more money 6/5/2015 3:13 PM

96 great hope its true 6/5/2015 3:12 PM

97 doesnt matter to me 6/5/2015 3:10 PM

98 will make no difference/ people will still miss-use it 6/5/2015 3:09 PM

99 too good to be true 6/5/2015 3:07 PM

100 great if true 6/5/2015 3:06 PM

101 good/ it gives people more help to self care 6/5/2015 3:05 PM

102 makes no difference to me 6/5/2015 3:04 PM

103 dont believe itll work 6/5/2015 3:02 PM

104 excellent/ good for people who do not have much time 6/5/2015 3:00 PM

105 dk 6/5/2015 3:00 PM

106 it would save time going to the gps 6/5/2015 2:59 PM

107 So i can go in and get something from the pharmacist for free if i had a cough or colde 6/5/2015 2:54 PM

108 it is not very fair to everyone who has to pay for prescriptions 6/5/2015 2:54 PM

109 great scheme more people should use it 6/5/2015 2:54 PM

110 too many people will abuse this scheme 6/5/2015 2:51 PM

111 makes no difference for people who have to pay for prescriptions 6/5/2015 2:49 PM

103 / 240


112 good incentive to not have to go to the gps 6/5/2015 2:49 PM

113 good - saves time going to GP 6/5/2015 2:45 PM

114 It should be made more known 6/5/2015 2:44 PM

115 good for people who are on low incomes 6/5/2015 2:40 PM

116 advertise it more so people know about it 6/5/2015 2:39 PM

117 dk 6/5/2015 2:39 PM

118 Good for when you have small children 6/5/2015 2:38 PM

119 useful to some i imagine 6/5/2015 2:34 PM

120 an efficient way to get more people to self care 6/5/2015 2:34 PM

121 not very good for people who have to pay for them 6/5/2015 2:31 PM

122 makes it easier than seeing a doctor 6/5/2015 2:29 PM

123 will help some people 6/5/2015 2:27 PM

124 quicker than going to see your gp 6/5/2015 2:24 PM

125 not very good - a lot of people will misuse this scheme 6/5/2015 2:22 PM


127 easier for people so they dont take up all of the appointments 6/5/2015 2:19 PM

128 Great for people with kids 6/5/2015 2:19 PM

129 not good - it will drain NHS funding 6/5/2015 2:16 PM

130 Think it's great for large families 6/5/2015 2:14 PM

131 makes it easier for people 6/5/2015 2:11 PM

132 not very fair to people who work and have to pay for prescriptions 6/5/2015 2:10 PM

133 brilliant for people who don't have money 6/5/2015 2:09 PM

134 DOesnt apply to me 6/5/2015 2:05 PM

135 very good - more people should know about it 6/5/2015 2:05 PM

136 good/ no need for people to waste time going to gp 6/5/2015 2:03 PM

137 Doesnt apply to me 6/5/2015 2:00 PM

138 good will save a lot of money 6/5/2015 1:58 PM

139 good/ saves time going to a gp 6/5/2015 1:58 PM

140 Good should be advertised more. 6/5/2015 1:56 PM

141 should be for everyone not just people that dont pay for prescriptions 6/5/2015 1:53 PM

142 good scheme but people need to know about it 6/5/2015 1:52 PM

143 good idea 6/5/2015 1:52 PM

144 I would think it wouldnt before everyone 6/5/2015 1:47 PM

145 good for people who have small children so they do not waste the time of the doctor 6/5/2015 1:46 PM

146 good idea/ will give gp's more time to deal with other patients 6/5/2015 1:43 PM

147 ? 6/5/2015 1:42 PM

148 good idea 6/5/2015 1:41 PM

149 make more people aware of this service 6/5/2015 1:40 PM

150 Good idea 6/5/2015 1:37 PM

151 ? 6/5/2015 1:36 PM

152 good for people who do not have time 6/5/2015 1:35 PM

104 / 240


153 Doesnt concern me 6/5/2015 1:33 PM

154 very good but do not think a lot of people know that 6/5/2015 1:30 PM

155 great but not a lot of people know about it 6/5/2015 1:29 PM

156 Helpful to some 6/5/2015 1:29 PM

157 great 6/5/2015 1:28 PM

158 dk - what it is 6/5/2015 1:24 PM

159 excellent 6/5/2015 1:21 PM

160 dk 6/5/2015 1:20 PM

161 ? 6/5/2015 1:18 PM

162 Brilliant 6/5/2015 1:15 PM

163 ? 6/5/2015 1:12 PM

164 Great for getting childrens med's 6/5/2015 1:10 PM

165 ? 6/5/2015 1:07 PM

166 ? 6/5/2015 1:02 PM

167 ? 6/5/2015 12:56 PM

168 ? 6/5/2015 12:48 PM

169 ? 6/5/2015 12:44 PM

170 ? 6/5/2015 12:38 PM

171 ? 6/5/2015 12:30 PM

172 better than waiting for an appointment at gp surgery 6/5/2015 12:27 PM

173 what is it? 6/5/2015 12:25 PM

174 I think its great for people with no money 6/5/2015 12:25 PM


176 I dont need it 6/5/2015 12:21 PM

177 good for people who have a minor ailment 6/5/2015 12:20 PM

178 Never heard of it but sounds good 6/5/2015 12:17 PM

179 dk what it is 6/5/2015 12:17 PM

180 should be for everyone on low incomes 6/5/2015 12:10 PM


182 alright 6/5/2015 12:07 PM

183 ? 6/5/2015 12:07 PM

184 would help some people 6/5/2015 12:04 PM

185 DK what it is 6/5/2015 11:58 AM

186 dk 6/5/2015 11:58 AM

187 good 6/5/2015 11:57 AM

188 ? 6/5/2015 11:54 AM

189 good 6/5/2015 11:52 AM

190 good for the people who dont have to pay 6/5/2015 11:51 AM

191 ? 6/5/2015 11:47 AM

192 it would save time going to see the doctor 6/5/2015 11:47 AM

193 no idea what it is for 6/5/2015 11:44 AM

105 / 240


194 very good/ great 6/5/2015 11:44 AM

195 its for older people and babies i would think 6/5/2015 11:43 AM

196 quicker and easier 6/5/2015 11:40 AM

197 its good if you know about it 6/5/2015 11:39 AM

198 oh dear more freebies for some 6/5/2015 11:39 AM

199 good 6/5/2015 11:35 AM

200 i think it should be made more public 6/5/2015 11:33 AM

201 dk what it is 6/5/2015 11:33 AM

202 ? 6/5/2015 11:32 AM

203 i think its a very good idea 6/5/2015 11:30 AM

204 dk 6/5/2015 11:27 AM

205 never heard of it 6/5/2015 11:26 AM

206 great 6/5/2015 11:24 AM

207 its hard to find a chemist that does the scheme 6/5/2015 11:23 AM

208 & 6/5/2015 11:21 AM

209 i have never heard its very good 6/5/2015 11:18 AM

210 dk what it is 6/5/2015 11:16 AM

211 good for kids things 6/5/2015 11:15 AM

212 alright/ anything free if you can get it 6/5/2015 11:14 AM

213 what is it 6/5/2015 11:12 AM

214 very good for those people 6/5/2015 11:11 AM

215 great if you get free prescriptions 6/5/2015 11:07 AM

216 good idea 6/5/2015 11:07 AM

217 i think everyone from 16-60 should pay a small charge for prescriptions so really this scheme is also eating into thenhs pot of money/ no i dont agree with it

6/5/2015 11:05 AM

218 great idea 6/5/2015 11:03 AM

219 very good 6/5/2015 11:03 AM

220 dont know 6/5/2015 10:59 AM

221 good 6/5/2015 10:58 AM

222 doesnt apply to me 6/5/2015 10:55 AM

223 takes pressure off the GP 6/5/2015 10:53 AM

224 good 6/5/2015 10:52 AM

225 excellent for large families 6/5/2015 10:52 AM

226 excellent idea 6/5/2015 10:47 AM

227 it would be things like paracetamol. They care cheap enough to buy 6/5/2015 10:46 AM

228 good if you qualify 6/5/2015 10:42 AM

229 doesnt affect me 6/5/2015 10:40 AM

230 make it known more 6/5/2015 10:35 AM

231 great they should advertise it more 6/5/2015 10:35 AM

232 should apply to everyone 6/5/2015 10:30 AM

233 very good/ im pleased with it 6/5/2015 10:29 AM

106 / 240


234 good 6/5/2015 10:29 AM

235 Brilliant for long term illnesses 6/5/2015 10:26 AM

236 i wasnt told good idea 6/5/2015 10:24 AM

237 Great for when you cant see a dr 6/5/2015 10:20 AM

238 i wouldnt use it 6/5/2015 10:18 AM

239 i think its a financial gain for the pharmacy 6/5/2015 10:17 AM

240 it should be made more public 6/5/2015 10:09 AM

241 very good 6/5/2015 10:09 AM

242 it's a good idea make people aware of it 6/5/2015 10:09 AM

243 dk 6/5/2015 10:04 AM

244 good 6/5/2015 10:01 AM

245 excellent make more available of it 6/5/2015 10:01 AM

246 Don't know 6/5/2015 10:00 AM

247 why is not publicised 6/5/2015 9:57 AM

248 it must be financiallly beneficial to the pharmacist 6/5/2015 9:55 AM

249 Good idea 6/5/2015 9:54 AM

250 good/ im glad about it 6/5/2015 9:53 AM

251 great 6/5/2015 9:49 AM

252 Don't know 6/5/2015 9:49 AM

253 hope its trues 6/5/2015 9:44 AM

254 good but it must be new i had to pay for something a few months ago 6/5/2015 9:43 AM

255 good 6/5/2015 9:43 AM

256 Good idea 6/5/2015 9:43 AM

257 doesnt interest me 6/5/2015 9:40 AM

258 Don't know 6/5/2015 9:39 AM

259 its very good 6/5/2015 9:37 AM

260 doesnt matter to me 6/5/2015 9:36 AM

261 suppose its alright 6/5/2015 9:36 AM

262 Don't know how it would work can anyone get anything for a cold or cough 6/5/2015 9:34 AM

263 think it's a brilliant idea 6/5/2015 9:31 AM

264 good 6/5/2015 9:30 AM

265 its alright i guess 6/5/2015 9:29 AM

266 It will encourage people to use the pharmacist 6/5/2015 9:28 AM

267 think its brilliant for low income families 6/5/2015 9:26 AM

268 good/ i dont need it i get free prescriptions 6/5/2015 9:22 AM

269 Its good 6/5/2015 9:22 AM

270 Its a good idea for minor things 6/5/2015 9:16 AM

271 unsure because a pharmacist can not give you the same as what a doctor can on prescription so how does that work? 6/5/2015 9:15 AM

272 great 6/5/2015 9:15 AM

273 dont understand what it is 6/5/2015 9:13 AM

274 Make it known to people so they can use it 6/5/2015 9:11 AM

107 / 240


275 unsure/ would have to find out more about it before i could comment 6/5/2015 9:10 AM

276 dk about it 6/5/2015 9:09 AM

277 think its ok for people who can use it. i think everyone should pay 50p per prescription and it would save a lot ofpaperwork and the cost of how many people have to check up on those things

6/5/2015 9:05 AM

278 its alright but they have a limit on what they can give you 6/5/2015 9:04 AM

279 Good idea 6/5/2015 9:04 AM


281 Free medication is a good thing 6/5/2015 8:59 AM

282 whats it for 6/5/2015 8:58 AM

283 i dont understand how it works, the pharmacist must then claim the money from the government but do they claim theself price or the prescription price? i dont know enough about it to comment

6/5/2015 8:53 AM


285 Better than waiting to see GP 6/5/2015 8:49 AM

286 don't know about it 6/5/2015 8:48 AM

287 suppose its only fair 6/5/2015 8:44 AM

288 Sounds good 6/5/2015 8:43 AM

289 what is it? 6/5/2015 8:42 AM

290 good 6/5/2015 8:39 AM

291 Its a good idea 6/5/2015 8:37 AM

292 what is it? 6/5/2015 8:36 AM

293 great 6/5/2015 8:33 AM

294 Its a free service, good idea 6/5/2015 8:32 AM

295 clueless 6/5/2015 8:31 AM

296 no idea 6/5/2015 8:25 AM

297 too many people will mis-use the scheme. 6/5/2015 8:19 AM

298 ? 6/5/2015 12:35 AM

299 ? 6/5/2015 12:30 AM

300 D / K 6/5/2015 12:23 AM

301 D / K 6/5/2015 12:07 AM

302 ? 6/5/2015 12:00 AM

303 ? 6/4/2015 11:52 PM

304 ? 6/4/2015 11:46 PM

305 ? 6/4/2015 11:33 PM

306 ? 6/4/2015 11:07 PM

307 ? 6/4/2015 11:01 PM

308 ? 6/4/2015 10:55 PM

309 ? 6/4/2015 10:49 PM

310 ? 6/4/2015 10:42 PM

311 not sure I agree with it. I think I am very fortuate to get free prescriptions to keep me alive and well. Over the countermeds should maybe have a small cost, not free

6/4/2015 10:38 PM



108 / 240


314 ? 6/4/2015 10:11 PM

315 ? 6/4/2015 10:05 PM

316 ? 6/4/2015 9:59 PM

317 ? 6/4/2015 9:52 PM

318 What is it? 6/4/2015 9:45 PM

319 What is it? 6/4/2015 9:38 PM

320 What is it? 6/4/2015 9:31 PM


322 Help for some 6/4/2015 9:15 PM


324 No idea what it is 6/4/2015 9:00 PM

325 ? 6/4/2015 8:52 PM

326 No idea what it is 6/4/2015 8:44 PM

327 ? 6/4/2015 7:48 PM

328 think its okay for the people who want to use it. i think everyone should pay 50p per prescription and it would save a lotof paperwork and the cost of how many people have to check up on those things

6/4/2015 6:37 PM

329 goo. will make it easier for people 6/4/2015 6:26 PM

330 Great first stop service for people who can't see GP 6/4/2015 6:23 PM

331 good 6/4/2015 6:22 PM

332 Do not think that it is fair for people who have to pay for prescriptions 6/4/2015 6:21 PM

333 ok but should be for everyone 6/4/2015 6:17 PM

334 Great. Makes it easier to get medication 6/4/2015 6:16 PM

335 very good 6/4/2015 6:14 PM


337 This will make pharmacists more overcrowded and put more pressure on them 6/4/2015 6:10 PM

338 great 6/4/2015 6:06 PM

339 Its good 6/4/2015 6:05 PM

340 I have used the facility 6/4/2015 6:04 PM

341 Its not told to you make people more aware 6/4/2015 6:02 PM

342 i think its a waste of money 6/4/2015 6:00 PM

343 alright 6/4/2015 5:58 PM

344 Make it more known people don't know about it 6/4/2015 5:56 PM

345 will save time money 6/4/2015 5:55 PM

346 Doesn't involve me 6/4/2015 5:51 PM

347 Great, hope it's true 6/4/2015 5:47 PM

348 suppose its ok but that couldnt give me what i need a doctor has to write the prescription out 6/4/2015 5:46 PM

349 Should be for everyone 6/4/2015 5:41 PM

350 Should be for every body 6/4/2015 5:37 PM

351 its alright, good 6/4/2015 5:36 PM

352 good 6/4/2015 5:34 PM

353 Doesn't affect me 6/4/2015 5:32 PM

109 / 240


354 thats a good thing 6/4/2015 5:28 PM

355 Brilliant 6/4/2015 5:28 PM

356 very good 6/4/2015 5:27 PM

357 Dont know doesn't apply to me 6/4/2015 5:23 PM

358 great 6/4/2015 5:20 PM

359 Brilliant 6/4/2015 5:19 PM

360 good it saves people who do get these from making an appointment with GP 6/4/2015 5:17 PM

361 Doesn't affect me 6/4/2015 5:15 PM

362 Too food to be true, theres got to be a catch 6/4/2015 5:10 PM

363 takes the pressure from the surgeries 6/4/2015 5:07 PM


365 it's great 6/4/2015 5:05 PM

366 Brilliant Idea 6/4/2015 5:01 PM

367 great 6/4/2015 4:59 PM

368 very good 6/4/2015 4:55 PM

369 dk 6/4/2015 4:55 PM

370 good 6/4/2015 4:52 PM

371 Good for peope on low income 6/4/2015 4:49 PM

372 good 6/4/2015 4:46 PM

373 A lot of people will take advantage and mis use the scheme 6/4/2015 4:44 PM

374 great 6/4/2015 4:44 PM

375 great 6/4/2015 4:38 PM

376 think it makes more money / profit for the pharmacy 6/4/2015 4:38 PM

377 I think people will take advantage of this 6/4/2015 4:37 PM

378 good 6/4/2015 4:23 PM

379 very good 6/4/2015 4:23 PM

380 i think it will be costing the nhs a fortune 6/4/2015 4:23 PM

381 good 6/4/2015 4:18 PM

382 good 6/4/2015 4:18 PM

383 good 6/4/2015 4:17 PM

384 great 6/4/2015 4:12 PM

385 great 6/4/2015 4:12 PM

386 Will be a benefit for the people who need it. No Personally i dont agree with it. 6/4/2015 4:09 PM

387 saves doctors time and resources 6/4/2015 4:07 PM

388 very good 6/4/2015 4:07 PM

389 good 6/4/2015 4:00 PM

390 good 6/4/2015 4:00 PM

391 very good 6/4/2015 3:59 PM

392 good but i wasnt offered that for my daughter 6/4/2015 3:53 PM

393 its good for them but annoys me how many people get free prescritpions i think everyone should everyone should paya small fee at least

6/4/2015 3:53 PM

110 / 240


394 honestly DK 6/4/2015 3:51 PM

395 good scheme 6/4/2015 3:47 PM

396 very good 6/4/2015 3:47 PM

397 good 6/4/2015 3:43 PM

398 great 6/4/2015 3:42 PM

399 is it necessary? NHS funding is already stretched to the limits. 6/4/2015 3:40 PM

400 its just yet another thing that is draining the NHS of everything it stands for too many people are waiting to makemoney from it

6/4/2015 3:37 PM

401 its good/ you can get head lice stuff but you need to have a head lice with you on some cellotape 6/4/2015 3:37 PM

402 great 6/4/2015 3:32 PM

403 good 6/4/2015 3:30 PM

404 great 6/4/2015 3:28 PM

405 good 6/4/2015 3:24 PM

406 brilliant saving you having to see a doctor 6/4/2015 3:21 PM

407 think it is very good and should be advertised more. 6/4/2015 3:17 PM

408 its alright 6/4/2015 3:09 PM

409 Excellent will relieve dr's appointments because some people will go solely for the free prescription. 6/4/2015 3:07 PM

410 its alright 6/4/2015 3:00 PM

411 that's great 6/4/2015 2:55 PM

412 i think its a good idea 6/4/2015 2:53 PM

413 good 6/4/2015 2:42 PM

414 good 6/4/2015 2:41 PM

415 good 6/4/2015 2:32 PM

416 very good 6/4/2015 2:31 PM

417 think its a good thing 6/4/2015 2:24 PM

418 use this to get what i need 6/4/2015 2:16 PM

419 well it will save all the benefit people taking the doctors time up 6/4/2015 2:15 PM

420 never heard of it. 6/4/2015 2:06 PM

421 would free up gp's time from dishing out prescriptions unsure if i agree with it 6/4/2015 2:04 PM

422 good service - not very well promoted. 6/4/2015 2:00 PM

423 dk about it 6/4/2015 1:54 PM

424 sounds good 6/4/2015 1:53 PM

425 use regular - very good. 6/4/2015 1:48 PM

426 its not great because they can only give out certain things, example is hydro-cortisone cream, can get 5mg or 10 onprescription but only 1 mg strength from the pharmacist

6/4/2015 1:42 PM

427 excellent/ people cannot afford to buy over the counter 6/4/2015 1:28 PM

428 good but not well ladvertised. 6/4/2015 1:23 PM

429 good/ will save people time 6/4/2015 1:20 PM

430 better than going to see a gp 6/4/2015 12:30 PM

431 its a very good idea that will help more people if they would use it 6/4/2015 12:26 PM

432 will free up more appointments at gp's 6/4/2015 12:22 PM

111 / 240


433 Good service - get everything i need. 6/4/2015 12:15 PM

434 quicker and easier than go to a gp 6/4/2015 12:14 PM

435 make it known to people 6/4/2015 12:13 PM

436 dk 6/4/2015 12:10 PM

437 never really used it, but seems to work well. 6/4/2015 12:07 PM

438 make it known they dont tell you 6/4/2015 12:03 PM

439 good/ it will free more time up at gp surgery 6/4/2015 12:02 PM

440 a waste of money so that means they dont pay for anything 6/4/2015 11:56 AM

441 Too many people will abuse the scheme 6/4/2015 11:53 AM

442 easier for people instead of seeing their gp 6/4/2015 11:53 AM

443 its good for childrens prescriptions 6/4/2015 11:49 AM

444 dk 6/4/2015 11:48 AM

445 Will not make a difference 6/4/2015 11:45 AM

446 Too many people will abuse the scheme 6/4/2015 11:34 AM

447 found it very beneficial 6/4/2015 11:25 AM

448 great/ it will save time for gp's 6/4/2015 11:25 AM

449 Good scheme for people to use 6/4/2015 11:25 AM

450 saves everyone time and frees up gp time 6/4/2015 11:18 AM

451 Saves going to the GP 6/4/2015 11:18 AM

452 i do try + go to the pharmacy for minor ailments 6/4/2015 11:13 AM

453 great/ saves time going to the doctor 6/4/2015 11:12 AM

454 Good, makes it alot quicker and easier 6/4/2015 11:10 AM

455 good for when you have small children and need things like calpol 6/4/2015 11:03 AM

456 Good service 6/4/2015 11:01 AM

457 good/ better than wasting doctors time 6/4/2015 10:58 AM

458 Keep forgetting about this service 6/4/2015 10:56 AM

459 good/ will be cheaper than prescriptions 6/4/2015 10:52 AM

460 Used a few times, very good 6/4/2015 10:51 AM

461 Good sevice for those who need it 6/4/2015 10:44 AM

462 good for people who are on low incomes 6/4/2015 10:36 AM

463 havent used it but seems good 6/4/2015 10:30 AM

464 excellent / quicker 6/4/2015 10:29 AM

465 Never used it, but seems okay 6/4/2015 10:27 AM



468 used it before - good service 6/4/2015 10:15 AM

469 Can't be well advertised 6/4/2015 10:15 AM

470 good idea. well used 6/4/2015 10:09 AM

471 Good to be able to get all I need 6/4/2015 10:09 AM

472 should give gp's more time 6/4/2015 9:37 AM

473 Is it not additional expense to NHS? 6/3/2015 5:14 PM

112 / 240


474 Can't be well advertised 6/3/2015 5:09 PM

475 Okay, but not really necessary 6/3/2015 5:02 PM

476 Ok, only used it once 6/3/2015 4:56 PM

477 Good for those that need it 6/3/2015 4:50 PM

478 Don't know about it 6/3/2015 4:42 PM

479 good/ it will give gp's more available appointments 6/3/2015 4:41 PM

480 good - makes it easier to get an appointment 6/3/2015 4:12 PM

481 good for people who cannot get to see the doctor 6/3/2015 4:06 PM

482 good for people who do not have time to visit gp 6/3/2015 3:41 PM

483 Its a good service but must be an expense 6/3/2015 2:59 PM

484 Should advertise it 6/3/2015 2:53 PM


486 people will take advantage and misuse this scheme 6/3/2015 2:46 PM

487 Dont Know 6/3/2015 2:42 PM

488 Not advertised well, but now I know good service 6/3/2015 2:33 PM

489 Good for people who have a low income 6/3/2015 2:05 PM

490 Good service, helped me with cold + flu remidies before 6/3/2015 11:04 AM

491 good for people who know about it 6/3/2015 10:57 AM

492 Very useful 6/3/2015 10:52 AM

493 good but need more medication available 6/3/2015 10:47 AM

494 good/ easier to do 6/3/2015 10:35 AM

495 Because of my age I do not think the scheme applies to me. 6/3/2015 10:32 AM

496 great/ saves time and money especially for children 6/3/2015 10:25 AM

497 good but should be advertised more 6/3/2015 10:16 AM

498 Good for children 6/3/2015 10:14 AM

499 good/ will save me money 6/3/2015 10:09 AM

500 Is this not extra expense 6/3/2015 10:07 AM

501 great / saves a lot of time 6/3/2015 10:06 AM

502 great if people know about it 6/3/2015 9:58 AM

503 excellent 6/3/2015 9:58 AM

504 good but need to make more people aware of it 6/3/2015 9:52 AM

505 i think it is great if people do not misuse it 6/3/2015 9:52 AM

506 great / free's up more appointments 6/3/2015 9:10 AM

507 great / give GPs more time for people who need it 6/3/2015 9:03 AM

508 great - will help people to self care more 6/3/2015 8:54 AM

509 brilliant - saves time 6/3/2015 8:44 AM

510 really good will help more people if they would use it correctly 6/2/2015 5:28 PM

511 easier to go to chemist 6/2/2015 5:24 PM

512 Easier and quicker than waiting to see your GP 6/2/2015 5:20 PM

513 excellent - quicker and more convenient 6/2/2015 5:18 PM

514 good because it is easier than trying to get an appointment 6/2/2015 5:12 PM

113 / 240


515 Good scheme but people will abuse it 6/2/2015 5:11 PM

516 better than going to see your gp 6/2/2015 5:07 PM

517 Excellent for people who know about it 6/2/2015 5:02 PM

518 would be more efficient if people knew about it 6/2/2015 5:01 PM

519 Make more people aware of the scheme 6/2/2015 4:55 PM

520 Good, quicker service 6/2/2015 4:42 PM

521 People will abuse it 6/2/2015 4:35 PM

522 open to abuse, for those wanting everything for nothing 6/2/2015 4:31 PM

523 Good, give people more information about this scheme 6/2/2015 4:29 PM

524 Good if people do not mis use it 6/2/2015 4:23 PM

525 very good idea 6/2/2015 4:18 PM

526 Really good, should give GP's more time 6/2/2015 4:17 PM

527 Good if you know what is best for you 6/2/2015 4:10 PM

528 great service - helps with everything 6/2/2015 4:08 PM

529 You can get medication faster 6/2/2015 4:02 PM

530 Good it makes it easier than seeing a doctor 6/2/2015 3:55 PM

531 Good it will make it easier for people to get medication 6/2/2015 3:48 PM

532 Dont know 6/2/2015 3:40 PM

533 Easily abused by people who don't need it. 6/2/2015 3:36 PM

534 Takes demand off doctors + nurses 6/2/2015 3:34 PM

535 Fantastic as you wont have to wait to see a doctor or nurse 6/2/2015 3:29 PM

536 Dont know 6/2/2015 3:23 PM

537 never heard of it so dont think anything 6/2/2015 3:21 PM

538 Not very good people will missuse it 6/2/2015 3:17 PM

539 Think it will only get abused 6/2/2015 3:10 PM

540 People that get free prescriptions shouldnt have to pay anyway 6/2/2015 3:04 PM

541 Dont know 6/2/2015 2:58 PM

542 No opinion 6/2/2015 2:46 PM

543 Much easier than seeing GP 6/2/2015 2:39 PM

544 No opinion 6/2/2015 2:33 PM

545 Frees up a lot of time for doctors 6/2/2015 2:28 PM

546 Brilliant for people that get free prescriptions but not for people that pay. 6/2/2015 2:21 PM

547 must cost nhs more money 6/2/2015 2:14 PM

548 Good it saves time 6/2/2015 2:14 PM

549 Really good as over the counter drugs can be really expensive 6/2/2015 2:02 PM

550 Dont know 6/2/2015 1:50 PM

551 Good don't have to wait for prescription 6/2/2015 1:44 PM

552 Don't know 6/2/2015 1:32 PM

553 Great as it frees up doctors time 6/2/2015 1:23 PM

554 Pointless as the person already recieves free prescriptions 6/2/2015 1:14 PM

555 Because then I don't have to waste time going to a doctor 6/2/2015 12:19 PM

114 / 240


556 Unfair as peop;e are already getting free prescriptions 6/2/2015 12:10 PM

557 Frees up GPs time 6/2/2015 12:02 PM

558 Good 6/2/2015 11:48 AM

559 Good for people who have a low income 6/2/2015 11:38 AM

560 Useful for some 6/1/2015 4:55 AM

561 Probably ok but could be open to abuse 5/30/2015 8:24 AM

562 Sounds good 5/27/2015 10:14 AM

563 Didn't know it existed. I get my prescriptions free simply because I'm on benefits so when I'm working again I have topay.

5/24/2015 10:16 PM

564 it needs to be improved for all under 16's to receive free treatment rather than just low income 5/21/2015 6:10 PM

565 is it cheaper than providing a prescription? 5/21/2015 12:16 PM

566 Sensible 5/21/2015 10:38 AM

567 I have never used it 5/21/2015 9:22 AM

568 Open to abuse by those who can actually afford basic medicine such as paracetemol etc. Feel those who pay forprescription meds pay the price. Stops myself from seeking treatment as its expensive

5/21/2015 8:20 AM

569 dont know about it. info please. 5/21/2015 6:50 AM

570 Cannot comment since I have not been introduced to it. 5/20/2015 7:36 PM

571 Good but I don't think it's publicised well enough. It also doesn't cover children unless their parents are eligible and Ithink it should.

5/20/2015 2:49 PM

572 Should apply to everyone, not just people on low incomes. 5/20/2015 2:32 PM

573 Too few people know about it 5/20/2015 2:11 PM

574 Not used so undecided, seems good in principal but also sounds expensive................. 5/20/2015 9:08 AM

115 / 240


Q27 Have you ever been to the walk incentre at:


1.36%10

5.99%44

11.85%87

11.31%83

69.48%510

734

0.29%2

0.71%5

1.71%12

4.14%29

93.14%652

700

# If yes, what did you think of the service you received there? Date

1 Better than nothing! 7/22/2015 1:25 PM

2 Good service - staff good Downside sometimes a long wait albeit I have gone on a bank holiday. 7/22/2015 11:40 AM

3 excellent 7/10/2015 3:01 PM

4 good service. nurse was knowledgeable and gave me helpful advice as well as a prescription. it was very busy but allthe staff were very pleasant

7/9/2015 12:14 PM

Yes, in the last week Yes, in the last month Yes, in the last six months

Yes, longer than six months No

Battle Hill

ShiremoorResource Cen...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Yes, in the lastweek

Yes, in the lastmonth

Yes, in the last sixmonths

Yes, longer than sixmonths

No Total

Battle Hill

Shiremoor Resource Centre (children’sminor injury unit)

116 / 240


5 Good 7/8/2015 5:18 PM

6 Fantastic, I had a short wait and was dealt with quickly and then sent to NTGH 7/5/2015 2:33 PM

7 Good. Not long to wait and nurse practitioners more clued up than most GPs 7/2/2015 1:39 PM

8 Not great, saw nurse practitioner - wanted to see GP. 6/29/2015 4:22 PM

9 Very good 6/28/2015 10:29 AM

10 Excellent ! The walk in centre/GP surgery at Battle Hill provide a fantastic service. The staff are always pleasant andhelpful and always make you feel that you matter to them.

6/26/2015 4:19 PM

11 VERY GOOD 6/26/2015 1:35 PM

12 The service provided was professional and clean, but was not the same as seeing my GP who I have known all mylife. Was also a little out the way to get to, if i did not have a car I would have struggled to get there as I'm unaware ofwhat buses and times of buses which serve the area the walk in centre is located.

6/25/2015 3:42 PM

13 had to wait aover 2 hours but once seen service was excellent - diagnosed and treated 6/25/2015 11:41 AM

14 it was very convenient and I went because it was more conveinient to see someone on the sunday than wait untilMonday and see if I could get an appointment with GP but they just refered me back to GP so ended up having 2appointments when one would have done.

6/25/2015 9:26 AM

15 They were very professional, and clean, but did not compare to seeing a well-known, trusted GP who was known meas a patient all my life.

6/24/2015 7:11 PM

16 Very good service - was seen reasonably quickly and when I telephoned I was given advice about the best time toattend (for the fracture clinic)

6/24/2015 4:37 PM

17 Molyineux Centre excellent service and advice 6/24/2015 2:59 PM

18 EXCELLENT!!!!!!!!!!!! 6/24/2015 2:47 PM

19 excellent although really busy did not feel rushed through examination and after moving house was not registered witha GP and illness was over a weekend.

6/24/2015 12:18 PM

20 Excellent 6/24/2015 10:27 AM

21 ok 6/23/2015 3:34 PM

22 Excellent 6/18/2015 4:42 PM

23 Excellent 6/15/2015 10:07 AM

24 Swift, efficient, knowledgeable and helpful/friendly staff. Though quite cagey about blame culture and therfore erredvery much on the side of caution, meaning I was sent to a and e and referred back to my consultant when someonejust needed to tell me what I was experiencing was in all likelihood the after effects of an mri arthrogram I'd recentlyundergone

6/10/2015 7:54 PM

25 Excellent. 6/7/2015 5:05 PM

26 Great service I got from there it was quick and efficient 6/5/2015 7:02 PM

27 good service 6/5/2015 6:40 PM

28 was seen quickly but was left feeling useless and in the way 6/5/2015 6:36 PM

29 Great. Made my child feel safe and comfortable and not scared 6/5/2015 6:07 PM

30 The waiting time was too long to be seen by a doctor 6/5/2015 5:54 PM

31 Made us feel comfortable and took time to explain everything 6/5/2015 5:17 PM

32 Brilliant. Staff were very kind and caring 6/5/2015 4:33 PM

33 Excellent, no complaints, I was seen and treated quickly 6/5/2015 4:25 PM

34 great they strapped my ankle 6/5/2015 3:53 PM

35 Good service, did not need an appointment I could just go in and wait. I had to wait a little bit but I didn't mind 6/5/2015 3:47 PM

36 long waiting time 6/5/2015 3:11 PM

37 waiting time was far too long 6/5/2015 3:08 PM

38 staff were very brisque 6/5/2015 3:06 PM

117 / 240


39 Good service, staff were helpful. My daughter was given a thorough examination and we were seen within areasonable time

6/5/2015 2:39 PM

40 made my child feel comfortable and spoke on their level 6/5/2015 2:19 PM

41 an excellent service - good that you can just walk in, do not need an appointment - it is easy to access and staff putmy mind at rest

6/5/2015 2:18 PM

42 Charming staff, great manner, efficient, quick 6/5/2015 2:16 PM

43 had to wait too long to be seen then had to wait again to be treated 6/5/2015 2:11 PM

44 went to the walk in centre to get some medical advice and was told to go to A+E because they were unable to treatme

6/5/2015 2:06 PM

45 took too long to see anybody 6/5/2015 2:05 PM

46 excellent service - treated my granddaughter for a cut - staff were very patient and gave my granddaughter and hermother reassurance

6/5/2015 1:59 PM

47 Exceptional on care, attitude, friendly, very short time to wait 6/5/2015 1:53 PM

48 Exceptional in every way 6/5/2015 1:37 PM

49 a great service - did not have to wait very long - staff seemed knowledgeable and were very good with me - we needmore walk in centres

6/5/2015 1:31 PM

50 Excellent care, staff and attention 6/5/2015 1:30 PM

51 Left without being seen due to waiting times 6/5/2015 1:28 PM

52 Great dealt with me fast and effectively 6/5/2015 1:22 PM

53 they saw us quickly and treated us with care and respect. 6/5/2015 1:17 PM

54 Not very good, felt they don't care for my child 6/5/2015 1:11 PM

55 Wonderful place, great staff, seen quickly 6/5/2015 12:49 PM

56 Quite awesome, excellent place, nice staff, short wait, we should have more of these 6/5/2015 12:31 PM

57 very good, nice helpful person, didnt take long 6/5/2015 12:26 PM

58 Brilliant staff very caring 6/5/2015 12:26 PM

59 excellent service seen at once helpful and friendly 6/5/2015 12:21 PM

60 Waiting times were too long but staff were great. 6/5/2015 12:17 PM

61 very good/ it was because of these people i eventually got my legs sorted and a district nurse now comes to dressthem. id had a number of doctors out and had been given the wrong tablets and creams!

6/5/2015 12:07 PM

62 good 6/5/2015 11:57 AM

63 very good, they helped me out really good 6/5/2015 11:52 AM

64 dont know cant remember i thinkn it was out of hours 6/5/2015 11:52 AM

65 good 6/5/2015 11:44 AM

66 helpful, nice, sincere, caring, rapid 6/5/2015 11:40 AM

67 incredible service caring, understanding, very helpful. 6/5/2015 11:26 AM

68 First rate staff 6/5/2015 11:26 AM

69 great 6/5/2015 11:24 AM

70 Caring, well trained staff, short wait, a very good NHS service 6/5/2015 11:20 AM

71 not great because they sent me to a&e/ well all that time was wasted going there 6/5/2015 11:15 AM

72 good 6/5/2015 10:58 AM

73 very good and efficient 6/5/2015 10:53 AM

74 it was bad had to wait for hours 6/5/2015 10:48 AM

75 good 6/5/2015 10:42 AM

118 / 240


76 theyre alright really but this place can be busy also, not as busy as a&e so it should stay open longer 6/5/2015 10:30 AM

77 Very poor, felt like i was wasting their time and mine. 6/5/2015 10:20 AM

78 Treated me with respect and gave great advice 6/5/2015 10:14 AM

79 it was ok, but was left waiting for ages 6/5/2015 10:09 AM

80 good 6/5/2015 9:53 AM

81 really nice / really good 6/5/2015 9:37 AM

82 6/10 they were alright but not great/ didnt do me much good, gave me more tablets 6/5/2015 9:37 AM

83 they made me feel comfortable and at ease 6/5/2015 9:31 AM

84 theyre alright at battle hill 6/5/2015 9:23 AM

85 well i think they should have at least one doctor there its quite a waste of time when you get told you need to speak toyour own GP. there is enough money in the NHS if it was managed well it would work well. the money/funding andresources are not managed right, top consultants who are not from the medical profession are taking too much fromthe funding available

6/5/2015 9:19 AM

86 very good i was pleased i could go and i very much appreciated the treatment i recieved 6/5/2015 9:06 AM

87 inadequate staff/ just no good told me to see gp when i could get an appointment 6/5/2015 9:05 AM

88 Friendly staff good reputation I couldnt fault them 6/5/2015 9:05 AM

89 congratulations to battle hill what a great caring place/ should be more like this / well done NHS 6/5/2015 8:59 AM

90 It was very slow to be seen and the doctor didnt seem to have time 6/5/2015 8:43 AM

91 thought it was good 6/5/2015 8:39 AM

92 a caring, kind, helpul place my son took me there. Im pleased he did. 6/5/2015 8:37 AM

93 they were alright 6/5/2015 8:34 AM

94 Quick, easy, nice person 6/5/2015 12:23 AM

95 Wow, lovely place, nice people, helpful, saw to me very quickly 6/5/2015 12:08 AM

96 Doctors was closed. Dad took me. They were really competent, nice and friendly 6/4/2015 11:54 PM

97 People were nice Quick Sorted me at once 6/4/2015 11:47 PM

98 Good service, seen at once 6/4/2015 11:41 PM

99 Lovely people, welcoming, nice, sorted me in a very short time 6/4/2015 11:34 PM

100 Easy, quick, nice people, sorted my foot out straight away 6/4/2015 11:08 PM

101 Helpful, quick, friendly 6/4/2015 11:02 PM

102 Excellent care and staff 6/4/2015 10:55 PM

103 Very good. Helped me with my hand 6/4/2015 10:35 PM

104 Good service / nice people 6/4/2015 9:53 PM

105 Wonderful service, especially when working, hours are great, staff excellent, best in UK 6/4/2015 9:46 PM

106 Great service / helpful kind and tolerant / seen to quickly 6/4/2015 9:23 PM

107 Wonderful, kind and considerate staff / no fuss / good care 6/4/2015 9:09 PM

108 Wonderful / quick / helpful / great staff 6/4/2015 9:01 PM

109 First rate service. Quick, easy. Excellent staff. Couldn't better this care 6/4/2015 8:53 PM

110 Wonderful service Excellent staff 6/4/2015 8:45 PM

111 Service was marvelous. Well run. Very well organised. 6/4/2015 8:37 PM

112 Second to none. Great system. Helpful staff. 6/4/2015 8:29 PM

113 Great system, especially if you work awkward hours, very convenient, great staff, seen without fuss 6/4/2015 7:49 PM

114 very good i was pleased i could go and i very much appreciated the treatment i recieved 6/4/2015 6:38 PM

119 / 240


115 Ok, waiting time was too long 6/4/2015 6:23 PM

116 Waiting time was too long and felt rushed by medical staff 6/4/2015 6:18 PM

117 Excellent care but waiting time was too long 6/4/2015 6:11 PM

118 good 6/4/2015 6:06 PM

119 okay - dont think they really knew what to do for me 6/4/2015 5:59 PM

120 Excellent care and attention from the staff 6/4/2015 5:55 PM

121 Made my child feel safe and cared for 6/4/2015 5:52 PM

122 alright - should have more doctors on and also it should be open longer 6/4/2015 5:47 PM

123 Best staff i've seen so far they were quick and very caring 6/4/2015 5:29 PM

124 theyre alright - just fob you off with more tablets 6/4/2015 5:28 PM

125 Fantastic although this should be open longer 6/4/2015 5:27 PM

126 great 6/4/2015 5:20 PM

127 excellent - although if i had been half an hour later i wouldn't have been seen, they close at 8pm! 6/4/2015 5:18 PM

128 they're alright in there. I don't mind but it closes too early. 6/4/2015 5:05 PM

129 Staff were great but waiting too long 6/4/2015 5:01 PM

130 very good 6/4/2015 4:59 PM

131 Yes alright. Good 6/4/2015 4:56 PM

132 Not very good I felt that i was rushed so they could move on to the next patient 6/4/2015 4:56 PM

133 very good 6/4/2015 4:45 PM

134 Excellent . cannot fault the service / had to wait but did not mind beacause I could not get to see my GP for 2 weeks,staff were very professional

6/4/2015 4:38 PM

135 Great. they strapped my ankle 6/4/2015 4:24 PM

136 fantastic, very good 6/4/2015 4:18 PM

137 good yes they were really nice 6/4/2015 4:17 PM

138 very good service 6/4/2015 4:13 PM

139 it was alright better than going to my GP surgery 6/4/2015 4:13 PM

140 it was alright 6/4/2015 3:59 PM

141 very good 6/4/2015 3:53 PM

142 fantastic they were great with my partner very professional 6/4/2015 3:53 PM

143 good 6/4/2015 3:51 PM

144 very good yes i would recommend it 6/4/2015 3:48 PM

145 good 6/4/2015 3:47 PM

146 good 6/4/2015 3:43 PM

147 good 6/4/2015 3:43 PM

148 alright 6/4/2015 3:38 PM

149 good 6/4/2015 3:33 PM

150 good 6/4/2015 3:28 PM

151 the service was brilliant in both places they were helpful and friendly 6/4/2015 3:23 PM

152 very good. 6/4/2015 3:17 PM

153 i dont mind battle hill but they dont know loads/ id give them 7/10 but 10/10 for how canny the nurses are/ yes theygave me what i needed but i still had to see the doctor within two days

6/4/2015 3:11 PM

120 / 240


154 pretty good 6/4/2015 3:00 PM

155 fantastic, they were great with me. 6/4/2015 2:56 PM

156 they were very nice, the nurse was lovely 6/4/2015 2:54 PM

157 alright / would recommend it and go again if need be 6/4/2015 2:44 PM

158 excellent. They were very efficient, very discreet, would definitely recommend. 6/4/2015 2:42 PM

159 great, fantastic 6/4/2015 2:15 PM

160 were okay 6/4/2015 1:43 PM

161 easy to use/ did not have to wait very long to be seen and treated/ staff were wonderful and very helpful 6/4/2015 1:21 PM

162 good/ i was seen straight away and given good advice/ i was told i could always go back if i needed to/ i was treatedquickly

6/4/2015 12:30 PM

163 excellent service/ staff were very professional and understanding/ i was seen to within a reasonable amount of time/ iwas given good advice

6/4/2015 12:24 PM

164 had to wait a long time to be seen/ waiting times are too long/ not a very good service/ there was not enough staff 6/4/2015 12:15 PM

165 very excellent service i got 6/4/2015 12:04 PM

166 A very good service but do not think that they are open long enough 6/4/2015 11:53 AM

167 Very good service I could not do without, had a friedly doctor who was very knowledgable and listened to what I wassaying

6/4/2015 11:36 AM

168 poor service/ staff were not very nice/ they were too busy and did not have any time to care for people properly/ notenough staff are there

6/4/2015 11:26 AM

169 very good service/ staff were very caring/ they helped me straight away and gave me a thorough examination 6/4/2015 11:19 AM

170 Quite good staff seemed to be overwhelmed and I felt I was rushed, they had a lot of people there so the waiting timeswerre quite long

6/4/2015 11:19 AM

171 good service but do not think that they are open long enough/ there should be more walk in centres 6/4/2015 11:04 AM

172 some of the staff lack simple knowledge/ had to wait a long time to be seen/ staff were not very well organised 6/4/2015 10:43 AM

173 poor/ i had to wait a long time to be seen even though there were not very many people there/ nurses were quiteabrupt and i felt that i was been rushed

6/4/2015 10:36 AM

174 good/ staff were very reassuring/ quicker than going to see your gp/ i was seen quickly and my mind was put at rest 6/4/2015 10:29 AM

175 very good / staff were very friendly and helpful / i did not have to wait very long to see the doctor 6/3/2015 4:14 PM

176 good/ had no problems/ did not have to wait as long as i thought i would 6/3/2015 4:12 PM

177 i was given a thorough examination by the doctor / he listened to what i was saying / i did not have to wait too long /an excellent service

6/3/2015 3:44 PM

178 Slow but ok, think was wrong time of day, very busy! 6/3/2015 3:44 PM

179 I was seen + treated immediately could not fault the service 6/3/2015 2:06 PM

180 excellent / i was seen with my child straight away / did not need an appointment / was quicker than going to see myown gp/ staff were brilliant

6/3/2015 10:48 AM

181 very good/ doctor and nurses were very friendly/ doctor listened carefully/ i did not feel rushed and was given advicethat put my mind at rest

6/3/2015 10:36 AM

182 sent my child away with a viral infection only for a couple of days later he ended up in hospital / needs moreknowledgeable staff

6/3/2015 10:26 AM

183 could not get an appointment with gp so went to walk in centre/ because i had a child who was very distressed shewas seen quickly and my mind was put at rest

6/3/2015 10:10 AM

184 great / i had to wait a while but it was worth it because GP gave me a thorough examination and good advice 6/3/2015 10:08 AM

185 good service but needs more staff to deal with the amount of people who go there 6/3/2015 9:59 AM

186 waiting times are quite long but staff are really friendly and helpful/ doctor was good and listened to what i had to say/ idid not feel rushed

6/3/2015 9:53 AM

121 / 240


187 i think it is a good service but waiting times can be quite long / i think they need more staff on duty especially at busytimes

6/3/2015 9:53 AM

188 great service / was out of normal hours so could not get too see GP / had no problems / i was able to get medicaladvice / i was seen within a reasonable amount of time

6/3/2015 9:12 AM

189 great service / saves going to A+E / staff are friendly / could not fault the service 6/3/2015 9:04 AM

190 good service / had to wait a while but did not mind because i knew that i would get to see someone 6/3/2015 8:46 AM

191 I think that people abuse this service and think ithat t is an on your doorstep GUM clinic / people do not know whatcan be treated here

6/2/2015 5:13 PM

192 Hard to get an appointment at GP's so I thought that I could walk in to this pop in clinic, I could not get to see a doctorbecause it was too busy

6/2/2015 5:03 PM

193 they just gave advice and referred me to gp anyway - waste of time 6/2/2015 4:53 PM

194 Really good service, I was seen very quickly but I think staff need to have more knowledge of mental health issues 6/2/2015 4:43 PM

195 Took my grandson to this service / was good service did not have to wait long / staff were very pleasant and helpful 6/2/2015 4:11 PM

196 Friendly service / it is quicker to go to the walk in centre than to wait to see your GP. Only had to wait a short whilebefore my child was seen + treated staff were very reassuring

6/2/2015 4:04 PM

197 was good. had accident at work and back at work in afternoon 6/2/2015 4:02 PM

198 Good service, staff were very professional I was able to see a health professional quickly 6/2/2015 3:49 PM

199 Waiting time was too long, not enough staff 6/2/2015 3:35 PM

200 Wate of time as it was far too under staffed and waited far too long to be seen - when seen still no further forward 6/2/2015 2:59 PM

201 ok long wait but treated by right person 6/2/2015 2:14 PM

202 Waiting time too long walked away 6/2/2015 1:32 PM

203 Brilliant - Very helpful, couldn't fault anything 6/2/2015 12:02 PM

204 I was seen + treated immediately I could not fault the service 6/2/2015 11:39 AM

205 I took my (adult) daughter for treatment - excellent service. 5/28/2015 3:47 PM

206 Service was ok- got correct treatment. Waiting room horrible- my child unwell and we waited for over 2 hours. Lots ofsmall children running around as nothing to distract them

5/27/2015 10:23 PM

207 Slow but Good advice 5/27/2015 10:18 AM

208 Excellent. Why cant this be the way the GP practice runs? 5/26/2015 10:23 AM

209 excellant 5/22/2015 12:21 PM

210 excellent, i was seen within a short time, treated appropriately. 5/21/2015 6:12 PM

211 The service was excellent 5/21/2015 12:34 PM

212 ok, but a delay in being attended to 5/21/2015 12:17 PM

213 Excellent accessible service . I was awaiting podiatry for an ingrowing toenail caused by trauma when I developed aninfection in that toenail which needed antibiotics. The GP appointment offered was 5 days away, despite medescribing signs of spreading infection - useless. Rather than go to A&E , I used Battle Hill , was seen within 10minutes , the infection drained and a course of antibiotics provided by the Nurse practitioner. Splendid , professional ,friendly and there when I needed it. Why couldn't my GP / practice nurse have done that?

5/21/2015 10:44 AM

214 I felt very dizzy in Tesco Extra in North Shields amd a member of staff drove me to Battle Hill 5/21/2015 9:26 AM

215 Great. It was an emergency. Tried to avoid A&E on a sunday eevening. 5/21/2015 8:22 AM

216 Very good 5/20/2015 2:52 PM

217 Excellent service-professional staff-good treatment 5/20/2015 10:20 AM

122 / 240


2.37% 6

19.37% 49

8.30% 21

6.32% 16

49.80% 126

3.95% 10

9.88% 25

Q28 What were your reasons for attendingthe walk-in centre?


Total 253

Not registeredwith a GP

Own GP openinghours or...

More convenient

A&E/otherfacilities h...

Medical need

Other

Do not wish tosay

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Not registered with a GP

Own GP opening hours or waiting time too long

More convenient

A&E/other facilities have longer waiting times

Medical need

Other

Do not wish to say

123 / 240


36.18% 199

16.73% 92

23.45% 129

23.64% 130

Q29 If the walk-in centre was unavailable,where would you attend?


Total 550


1 registered with a doctor in newcastle - just moved to north tyne side 7/7/2015 9:04 AM

2 Depends on nature, seriousness and urgency of problem - my own GP if I could wait, A+E if severe / urgent 6/26/2015 11:52 AM

3 Would judge what to do from severity of condition. 6/24/2015 4:34 PM

4 Any/all of the above 6/10/2015 7:54 PM

5 See to myself My condition was not within the Walk in centre's remit. 6/7/2015 5:05 PM

6 Call NHS 111 6/5/2015 4:25 PM

7 Own GP Another walk-in centre A&E Call NHS 111 6/5/2015 4:07 PM

8 A&E 6/5/2015 3:53 PM

9 A&E Call NHS 111 6/5/2015 3:47 PM

10 call 111 6/5/2015 1:35 PM

11 ask parents 6/5/2015 1:25 PM

12 mum would sort it 6/5/2015 1:20 PM

Own GP

Anotherwalk-in centre

A&E

Call NHS 111

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Own GP

Another walk-in centre

A&E

Call NHS 111

124 / 240


13 ask mother 6/5/2015 12:26 PM

14 dk 6/5/2015 12:17 PM

15 my mum would sort it out for me 6/5/2015 12:04 PM

16 dk 6/5/2015 11:58 AM

17 parents 6/5/2015 11:44 AM

18 dk 6/5/2015 11:44 AM

19 hospital 6/5/2015 10:10 AM

20 take care north tyneside 6/5/2015 10:02 AM

21 i honestly dont know i would probably wait to see my GP or at a push go to A+E which i am reluctant to do as thisshould be left for critical emergencies

6/5/2015 9:19 AM

22 dk 6/5/2015 9:16 AM

23 D / K 6/5/2015 12:23 AM

24 D / K 6/4/2015 10:35 PM

25 Call NHS 111 6/4/2015 9:53 PM

26 dk 6/4/2015 5:59 PM

27 dk 6/4/2015 2:54 PM

28 A&E 6/3/2015 4:14 PM

29 A+E 6/2/2015 5:01 PM

30 Any of the above, would depend on the issue 5/28/2015 3:47 PM

31 I have no idea, it had never happened before and has never happened since. The decision to take me to Battle Hillwas taken by a manager at Tesco, for which I am extremely grateful

5/21/2015 9:26 AM

125 / 240


62.50% 455

37.50% 273

Q30 Do you know how to contact an out-of-hours GP service when the surgery is

closed?Answered: 728 Skipped: 52

Total 728

Yes

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes

No

126 / 240


10.97% 79

13.89% 100

75.14% 541

Q31 In the past 6 months, have you tried tocall an out-of-hours GP service when the

surgery was closed?Answered: 720 Skipped: 60

Total 720

Yes, for myself

Yes, forsomeone else

No

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Yes, for myself

Yes, for someone else

No

127 / 240


21.58% 60

28.42% 79

8.27% 23

6.12% 17

35.61% 99

Q32 If you answered yes to the previousquestion - How easy was it to contact the

out-of-hours GP service by telephone?Answered: 278 Skipped: 502

Total 278

Very easy

Fairly easy

Not very easy

Not at all easy

Don’t know /didn’t make...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very easy

Fairly easy

Not very easy

Not at all easy

Don’t know / didn’t make contact

128 / 240


29.71% 93

27.48% 86

42.81% 134

Q33 How do you feel about how quickly youreceived care from the out-of-hours GP

service?Answered: 313 Skipped: 467

Total 313

It was aboutright

It took toolong

Don’t know /doesn’t apply

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


It was about right

It took too long

Don’t know / doesn’t apply

129 / 240


30.09% 65

32.87% 71

23.15% 50

7.41% 16

6.48% 14

Q34 Overall, how would you describe yourexperience of out-of-hours GP service?


Total 216

Very good

Fairly good

Neither goodnor poor

Fairly poor

Very poor

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

130 / 240


17.47% 91

35.70% 186

6.72% 35

4.22% 22

2.69% 14

33.21% 173

Q35 If you have never tried to call the out ofhours service - in your opinion, how easydo you think it might be to use the out of

hours GP service in your area?Answered: 521 Skipped: 259

Total 521

Very easy

Fairly easy

Not very easy

Not at all easy

No opinion

Don’t know

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Very easy

Fairly easy

Not very easy

Not at all easy

No opinion

Don’t know

131 / 240


Q36 Please say how far you agree ordisagree with the following statements:


14.51%102

26.32%185

11.24%79

3.27%23

1.71%12

42.96%302

703

18.13%128

26.06%184

14.02%99

3.40%24

1.98%14

36.40%257

706



The out ofhours GP...

I haveconfidence a...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Stronglyagree

Agree Neither agree ordisagree


Don’tknow

Total

The out of hours GP service in my area is a goodservice

I have confidence and trust in the local GP out ofhours service

132 / 240


28.16% 203

27.88% 201

17.89% 129

13.18% 95

12.90% 93

Q37 Only patients with life threateningconditions or serious accidents should be

seen and treated at A&E?Answered: 721 Skipped: 59

Total 721

Strongly agree

Agree

No opinion

Disagree

Stronglydisagree

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Strongly agree

Agree

No opinion

Disagree

Strongly disagree

133 / 240


Q38 Can you tell us why you think this?Answered: 672 Skipped: 108

# Responses Date

1 There is a lot of minor injuries -drinking related time used which is innapropriate. 7/22/2015 1:09 PM

2 Too expensive to be seen at hospital for more trivial problems and everyone then has to wait a lot longer. 7/22/2015 11:43 AM

3 Too many time wasters 7/22/2015 11:07 AM

4 Some conditions can quickly become life threatening, but I acknowledge that a large number of conditions present atA&E when this is not the most appropriate place.

7/10/2015 8:34 PM

5 Because that is what it is for and the public behave differently when on holiday i.e they go to the pharmacy first 7/10/2015 11:39 AM

6 A&E service is massively abused. 7/9/2015 12:22 PM

7 A&E is an emergency service for people who need hospital admission 7/9/2015 12:16 PM

8 depends if other alternatives could deal with my needs appropriately 7/8/2015 5:19 PM

9 If you can't get an appointment with your GP and you feel very poorly or have sustained an injury you can't managewhere else can you go.

7/7/2015 3:41 PM

10 It isn't always obvious how serious an illness/injury is. 7/7/2015 12:46 PM

11 something could turn into a life threatening condition if not treated such as appendictits etc 7/7/2015 9:14 AM

12 A+E has the facilities to deal with and escalate care for the critically ill. Walk-in centres are perfectly capeable ofdealing with all over types of health concerns.

7/6/2015 5:02 AM

13 There are many ways of accessing services without visiting A & E 7/5/2015 2:38 PM

14 clue is in the name ...... 7/3/2015 10:30 AM

15 How is a patient/carer what is and is not life threatening 7/2/2015 1:40 PM

16 A&E is expensive and gets well clogged up with non emergencies. If there are no non-urgent facilities such as walk-incentres, then it may be necessary to attend A&E eg cuts that won't stop bleeding, persistant vomitting etc

7/1/2015 4:07 PM

17 A&Es are over stretched. Minor things should be seen by GPs, walk-in centres or by dialling 111 6/30/2015 5:01 PM

18 Most appropriate place to receive this kind of treatment 6/30/2015 4:44 PM

19 Most appropriate use of linevitably imited resources 6/29/2015 4:44 PM

20 People go to A&E with minor problems that could be dealt with elsewhere. 6/29/2015 4:31 PM

21 They need to be seen quickly and effectively 6/29/2015 4:12 PM

22 no unless there is a triage nurse or alternative available as often people/children with hairline fractures for example, donot present initially as a serious accident and may only have swelling etc but if left untreated, can develop bonedeformities and problems.

6/29/2015 4:06 PM

23 This would help those patients who need vitala care to receive it quicker as staff would not be tied up with non urgentcases.

6/29/2015 1:41 PM

24 As there are other places to be seen and the demand on A&E is too high, this results in long waiting times at A&Eeven if you are very ill.

6/28/2015 10:33 AM

25 Its in the name 6/27/2015 2:05 PM

26 it's called accident and emergency 6/27/2015 3:50 AM

27 Patients need to be educated more about what other services are available 6/26/2015 4:20 PM

28 It is a waste of proffesional time and NHS finances, to use an already overstreched Health Service. 6/26/2015 2:31 PM

29 THESE PATIENTS ARE MORE IN NEED OF SPECIALIST CARE. 6/26/2015 1:38 PM

30 Have been advised to go to A and E after waiting to be seein in Walk in centre. 6/26/2015 12:49 PM

134 / 240


31 The services and expertise are on hand to do this 6/26/2015 12:38 PM

32 it will help reduce waiting time and money 6/26/2015 12:37 PM

33 How do I know how serious my symptoms are till I have had them evaluated by a professional? 6/26/2015 12:03 PM

34 Better use of resources to use the facilities that are already available for minor ailments / injuries 6/26/2015 11:55 AM

35 PEOPLE GO TO A&E DRUNK OR HOMELESS - WASTING DOCTORS TIME. DOCTORS NEED TO SEE TO SICKCHILDREN AND ADULTS.

6/26/2015 11:45 AM

36 To minimise waiting times and maximise the amount of time spent on patients requiring life-saving treatment. 6/25/2015 3:51 PM

37 It should be but it isn't. People with less serious conditions turn up as they have nowhere else to go. 6/25/2015 1:23 PM

38 Too many people are clogging up A & E when they should have seen their GP 6/25/2015 11:52 AM

39 best use of specialist resources 6/25/2015 11:45 AM

40 Most are not emergency's 6/25/2015 11:35 AM

41 I Agree but only if there is enough oportunity for minor injuries to be treated in full in other places. 6/25/2015 9:30 AM

42 I agree with the statement however people dont always know if their condition is serious/ life threatening 6/25/2015 9:28 AM

43 A minor ailment may actually be a major life threatening condition. 6/25/2015 8:24 AM

44 To minimise waiting times and improve patient care/mortality rates. 6/24/2015 9:03 PM

45 This would free up the more specialist service 6/24/2015 5:14 PM

46 Patients attending without life threatening conditions/serious accidents use up resources/time/beds which could resultin a detriment to the care of those who really need it

6/24/2015 4:41 PM

47 There are many conditions which are not immediately life threatening which are more appropriately dealt with in ahospital setting.

6/24/2015 4:37 PM

48 People may or may not know what is classified as a serios injury or illness. 6/24/2015 4:25 PM

49 Relieve pressure on nursing staff. 6/24/2015 4:02 PM

50 it is specialist centre for Life Threatening events 6/24/2015 3:01 PM

51 As often what seems like a minor issue can be more serious as its very subjective dependent on the personsknowledge

6/24/2015 2:05 PM

52 other services available in community that can treat less serious problems. 6/24/2015 12:20 PM

53 RESOURCES ARE STRETCHED, MINOR ALIMENTS SHOULD NOT BE DEALT WITH AT A AND e 6/24/2015 12:06 PM

54 They are clogged up with people attending with minor ailments who could be seen elsewhere 6/24/2015 12:03 PM

55 it literally should only be for emergency treatment - NHS & A&E in particular are already under too much pressure 6/24/2015 11:35 AM

56 Rationalise resources and prioritise care. It's not a substitute for waiting to see the GP. Serious accidents andemergencies should be seen urgently, if an ailment can safely wait >4hrs, it should be seen by a GP or if presenting toA&E seen when dept workload pernits

6/24/2015 11:31 AM

57 It is sometimes difficult to know what is appropriate. My son had a broken leg and ended up being admitted but until iknew it was definitely broken and that he needed surgery i did not know whether i had gone to the right service.

6/24/2015 10:32 AM

58 less urgent patients can visit other clinics 6/23/2015 3:39 PM

59 Need to be able to focus on the sickest however it is not always easy to spot the deteriorating baby etc. 6/18/2015 11:23 AM

60 makes sure that staff are available for emergencies 6/15/2015 10:14 AM

61 Because otherwise those patients often have to wait too long while other people get seen first. 6/14/2015 2:35 PM

62 I think people who think they have life threatening conditions should be able to attend A&E even if this turns out not tobe the case as sometimes it is hard to judge.

6/12/2015 12:20 PM

63 Due to the amount and frequency of minor injury services now available 6/10/2015 7:56 PM

64 Sometimes difficult to tell whether a condition is life-threatening (until it's too late!) 6/10/2015 5:28 PM

65 Children with broken bones and head injuries should also be dealt with at A&E 6/9/2015 2:07 PM

66 The service is for emergencies only. People with non-life threating conditions should be seen elsewhere. 6/8/2015 9:21 AM

135 / 240


67 "That's what it says on the tin" 6/7/2015 5:08 PM

68 Able to treat emergency better 6/5/2015 7:02 PM

69 Its what i pay taxes for 6/5/2015 6:57 PM

70 It's the first place you would go to if you had an accident 6/5/2015 6:56 PM

71 DK 6/5/2015 6:54 PM

72 Its what you pay tax for. 6/5/2015 6:50 PM

73 How do people know if it is life threatening or not 6/5/2015 6:49 PM

74 depnd on what class as urgent 6/5/2015 6:45 PM

75 becasue if its not the wiating time for emergencies is longer 6/5/2015 6:41 PM

76 It is used by a lot of time-wasters 6/5/2015 6:37 PM

77 I believe it should be for everyone 6/5/2015 6:30 PM

78 It's supposed to be for everybody 6/5/2015 6:25 PM

79 N/A 6/5/2015 6:20 PM

80 It should stay the way it's always been 6/5/2015 6:14 PM

81 Able to focus on life saving 6/5/2015 6:08 PM

82 It's what you pay your taxes for 6/5/2015 6:01 PM

83 That's what it's for 6/5/2015 5:55 PM

84 It should be for everyone because you don't know until you are there how serious your illness is 6/5/2015 5:49 PM

85 They can focus on immediate care 6/5/2015 5:42 PM

86 It should be available to all taxpayers 6/5/2015 5:26 PM

87 It should be for everyone 6/5/2015 5:18 PM

88 Never really thought about it 6/5/2015 5:12 PM

89 I don't think you should be categorised 6/5/2015 5:07 PM

90 It's a service for anyone who needs or thinks it's an emergency 6/5/2015 5:02 PM

91 That is for serious accidents 6/5/2015 4:56 PM

92 Never really thought about it 6/5/2015 4:41 PM

93 It should be for everyone, the way it's always been 6/5/2015 4:35 PM

94 People panic when they are in pain 6/5/2015 4:26 PM

95 People panic and do not know where else to go 6/5/2015 4:21 PM

96 To help save a persons life / so doctor does not waste time 6/5/2015 4:15 PM

97 It should be flexible to suit everyone 6/5/2015 4:08 PM

98 because some people need medical assistance but not because its life threatening so why shouldnt they get it 6/5/2015 4:05 PM

99 Elderly are confused and do not know where to go 6/5/2015 4:02 PM

100 even a sprained ankle needs someone to see to it because you dont know how bad it is until a dr or nurses look at it 6/5/2015 3:54 PM

101 It could make a difference to a life 6/5/2015 3:54 PM

102 It should be for everyone 6/5/2015 3:48 PM

103 the care is in the name 6/5/2015 3:48 PM

104 Anybody who needs urgent medical help 6/5/2015 3:40 PM

105 When other services are closed there is no where else to go 6/5/2015 3:33 PM

106 Needs to be for people who need medical help 6/5/2015 3:32 PM

107 It should be for anyone who needs help 6/5/2015 3:26 PM

136 / 240


108 when you are in pain and need medical help it is the best place to go 6/5/2015 3:25 PM

109 People panic when they need help 6/5/2015 3:23 PM

110 Could make a difference to a life 6/5/2015 3:21 PM

111 serious conditions will get better one on one care 6/5/2015 3:21 PM

112 people dont know how bad they could be 6/5/2015 3:21 PM

113 it needs to be for everyone 6/5/2015 3:20 PM

114 should be for everyone 6/5/2015 3:17 PM

115 should be available to everyone 6/5/2015 3:16 PM

116 elderly do not know when things could be life threatening 6/5/2015 3:15 PM

117 it should be for any medical emergency 6/5/2015 3:10 PM

118 focus on acute care 6/5/2015 3:08 PM

119 should be for all uk residents 6/5/2015 3:07 PM

120 people do not understand how to access other services and when 6/5/2015 3:06 PM

121 i think its for anything if you need it 6/5/2015 3:01 PM

122 it should be for everyone who has an emergency 6/5/2015 3:00 PM

123 That's what it's for 6/5/2015 2:59 PM

124 It should be for who ever needs medical help 6/5/2015 2:55 PM

125 when people need help they do not know where else they can go 6/5/2015 2:55 PM

126 so people who really need help get the treatment they need 6/5/2015 2:55 PM

127 it could save someones life 6/5/2015 2:51 PM

128 to give the person/people best chance of survival 6/5/2015 2:50 PM

129 It should just be for a&e and not minor things 6/5/2015 2:50 PM

130 elderly do not know the difference 6/5/2015 2:46 PM

131 Its only for emergency not colds and full 6/5/2015 2:45 PM

132 It is for people who need medical help 6/5/2015 2:41 PM

133 it should be for anyone who needs urgent medical help 6/5/2015 2:41 PM

134 some people do not understand where else to go 6/5/2015 2:40 PM

135 It's available to anyone who thinks it is a emergency 6/5/2015 2:40 PM

136 a&e means emergencies 6/5/2015 2:35 PM


138 to help save a life/ so doctors do not waste time 6/5/2015 2:34 PM

139 so doctors can concentrate on people who really need it 6/5/2015 2:33 PM

140 that is what the service is for 6/5/2015 2:30 PM

141 It's abused by people 6/5/2015 2:28 PM

142 people misuse it 6/5/2015 2:27 PM

143 people get seen quicker at a&e 6/5/2015 2:25 PM

144 Surely anyone can go to A&E 6/5/2015 2:23 PM

145 everyone should have a chance to be seen 6/5/2015 2:23 PM

146 it should be for any accident or emergency 6/5/2015 2:20 PM

147 dk 6/5/2015 2:20 PM

148 some people do not understand where to go 6/5/2015 2:18 PM

137 / 240


149 People using for the wrong things 6/5/2015 2:17 PM

150 Because thats what its for 6/5/2015 2:15 PM

151 people do not know about other services in the area 6/5/2015 2:12 PM

152 so people with life threatening conditions get the right care 6/5/2015 2:12 PM

153 Theyll be able to focus on life saving 6/5/2015 2:11 PM

154 We won't have an NHS with abuse 6/5/2015 2:11 PM

155 It should be just for real emergencies 6/5/2015 2:06 PM

156 people do not know which is the right service to use 6/5/2015 2:06 PM

157 It's at crisis point 6/5/2015 2:05 PM

158 it should be for anyone 6/5/2015 2:03 PM

159 it should be for everybody 6/5/2015 2:01 PM

160 people are confused and do not know where else to go 6/5/2015 2:00 PM

161 Used by too many time-wasters 6/5/2015 2:00 PM

162 some people do not know where else to go 6/5/2015 1:59 PM

163 something that is small could be something serious when you are old 6/5/2015 1:54 PM

164 everybody has the right to be seen 6/5/2015 1:54 PM

165 People are going to A&E when they could go to a walk in centre 6/5/2015 1:54 PM

166 Its open to anyone who thinks its an emergency 6/5/2015 1:53 PM

167 You dont know what is life threatening and what is not 6/5/2015 1:48 PM

168 System is sinking due to precious time wasted on minor ailments 6/5/2015 1:48 PM

169 it should be for anyone who needs help 6/5/2015 1:47 PM

170 it could save a persons life instead of staff waiting time on minor things 6/5/2015 1:45 PM

171 things it would need to be defined what is a serious accident 6/5/2015 1:43 PM

172 It's only for very urgent care 6/5/2015 1:43 PM

173 it could save someones life instead of doctors wasting time 6/5/2015 1:41 PM

174 Its for emergencies not just minor things 6/5/2015 1:38 PM

175 Only for very serious conditions 6/5/2015 1:37 PM

176 there are other service that people can use 6/5/2015 1:36 PM

177 help focus on true emergencies 6/5/2015 1:34 PM

178 elderly people do not know when something is very serious 6/5/2015 1:32 PM

179 That's how it's always been 6/5/2015 1:31 PM

180 there are plenty of other places people can go to 6/5/2015 1:30 PM

181 Focus on acute care 6/5/2015 1:29 PM

182 NHS is in a bad way due to time wasters at A&E 6/5/2015 1:25 PM

183 elderly sometimes do not know what to do 6/5/2015 1:21 PM

184 dk 6/5/2015 1:20 PM

185 Life and death only 6/5/2015 1:19 PM

186 That's why it's called A&E 6/5/2015 1:13 PM

187 stop children seeing nightmarish things 6/5/2015 1:11 PM

188 It's used by too many people 6/5/2015 1:08 PM

189 should stay for every resident 6/5/2015 1:06 PM

138 / 240


190 Hospitals treat ill people 6/5/2015 1:02 PM

191 That's what it is intended 6/5/2015 12:57 PM

192 NHS state A&E 6/5/2015 12:50 PM

193 Treatment on NHS should be anywhere 6/5/2015 12:45 PM

194 NHS is being drained through wrong usage 6/5/2015 12:39 PM

195 Only for really bad cases, not malingerers 6/5/2015 12:34 PM

196 A+E is only for very urgent cases 6/5/2015 12:26 PM

197 It's to save lives. Not for a headache 6/5/2015 12:25 PM

198 only for very urgent needs 6/5/2015 12:22 PM

199 should be for all tax payers 6/5/2015 12:22 PM

200 people do not know where else to go when they do not understand what other services are available 6/5/2015 12:21 PM

201 People use it for the wrong reasons 6/5/2015 12:19 PM

202 It will give better treatment for real emergencies 6/5/2015 12:18 PM

203 dk 6/5/2015 12:17 PM

204 It's for life and death cases, not sprained ankle 6/5/2015 12:14 PM

205 they can then focus on life saving procedures 6/5/2015 12:12 PM

206 yes they should be but so must other people be treat/ they have to go somewhere 6/5/2015 12:09 PM

207 A+E would be too busy if we all went to A+E 6/5/2015 12:09 PM

208 Sometimes only place to go 6/5/2015 12:08 PM

209 only for real emergencies 6/5/2015 12:04 PM

210 Anyone should be able to use it 6/5/2015 12:02 PM

211 it is for very urgent cases / not sore throats 6/5/2015 11:59 AM

212 i thought anyone could use it 6/5/2015 11:59 AM

213 because until you get checked over you dont know how serious it is 6/5/2015 11:57 AM

214 Too many trivial illnesses block the system 6/5/2015 11:55 AM

215 i think its for anyone who has an accident 6/5/2015 11:53 AM

216 because thats what a&e means, emergencies 6/5/2015 11:52 AM

217 Only for serious patients 6/5/2015 11:48 AM

218 people dont know how serious the problem is 6/5/2015 11:48 AM

219 that's the name A&E 6/5/2015 11:45 AM

220 people with broken bones have to go somewhere and it might not be life threatening 6/5/2015 11:45 AM

221 i think its for anyone when you think its an emergency 6/5/2015 11:44 AM

222 stop someone going to a&e if they think its too minor 6/5/2015 11:41 AM

223 thats what its for 6/5/2015 11:40 AM

224 people snailing system up 6/5/2015 11:40 AM

225 i just think everyone can go if they need the hospital 6/5/2015 11:36 AM

226 because you dont know where to go if not A+E 6/5/2015 11:34 AM

227 Sometimes it's the only place to go 6/5/2015 11:33 AM

228 thought anyone could be treated at A&E 6/5/2015 11:33 AM

229 well its more important and also its silly having people there with minor things 6/5/2015 11:31 AM

230 thats what it is for 6/5/2015 11:28 AM

139 / 240


231 peoples abuse of A&E 6/5/2015 11:27 AM

232 Saves lives 6/5/2015 11:27 AM

233 sometimes things look more serious than they are so you need to have someone experienced to sort it for you 6/5/2015 11:25 AM

234 people are clogging it up with things that arent emergencies 6/5/2015 11:24 AM

235 System is over loaded with trivia, lives are put at risk 6/5/2015 11:22 AM

236 that's why it's called a&e 6/5/2015 11:22 AM

237 if its not monitored anyone will go and emergencies will be waiting 6/5/2015 11:19 AM

238 it doesnt have to be life threatening to warrent a specialist doctor or nurse 6/5/2015 11:17 AM

239 sometimes there could be no where else to go 6/5/2015 11:17 AM

240 so people with serious conditions can be seen 6/5/2015 11:15 AM

241 accident and emergency it's called. 6/5/2015 11:13 AM

242 i think it should be for normal accidents not just serious 6/5/2015 11:11 AM

243 its what it says 6/5/2015 11:08 AM

244 because less serious cases should have somewhere else to go then there wouldnt be a problem and mistakes mightnot happen

6/5/2015 11:06 AM

245 should be for everyone 6/5/2015 11:04 AM

246 its for any emergency 6/5/2015 11:04 AM

247 it gets over crowded by none emergencies 6/5/2015 11:00 AM

248 thats what a&e means 6/5/2015 10:59 AM

249 Depends on what you think is serious 6/5/2015 10:56 AM

250 dont know A+E 6/5/2015 10:54 AM

251 because a broken bone isnt life threatening but you dont really know until you get there 6/5/2015 10:53 AM

252 people who dont need A+E are taking time up 6/5/2015 10:48 AM

253 If it s not an emergency its making waiting times longer for emergencies 6/5/2015 10:47 AM

254 sometime you need to see a doctor and there isnt always one available at the walk in centre 6/5/2015 10:44 AM

255 it should be for everyone 6/5/2015 10:41 AM

256 its overstretched with non emergencies 6/5/2015 10:36 AM

257 the clues in the name 6/5/2015 10:36 AM

258 everyone should be able to go and get the best treatment 6/5/2015 10:31 AM

259 thats what my taxes paid for 6/5/2015 10:31 AM

260 thats what its for 6/5/2015 10:25 AM

261 this area of the hospital needs to be left clutter free and allow professionals to preform without further stress or ratherstressful environment

6/5/2015 10:21 AM

262 it will reduce waiting times for more urgent cases. 6/5/2015 10:21 AM

263 i think anyone can go if you have an accident 6/5/2015 10:19 AM

264 it should before everyone 6/5/2015 10:15 AM

265 its for anyone who is worried about something to them its an emergency 6/5/2015 10:11 AM

266 because you can be terribly unwell and need to see a professional doctor 6/5/2015 10:10 AM

267 it should be fore every one who pays taxes? 6/5/2015 10:10 AM

268 never really thought about it 6/5/2015 10:05 AM

269 its important that they are treated quickly 6/5/2015 10:03 AM

140 / 240


270 Where would I go if the GPs or walk in centre were closed 6/5/2015 10:02 AM

271 its a service that should be available for anything 6/5/2015 10:02 AM

272 it should be for anyone who feels as if they need to be seen. 6/5/2015 9:58 AM

273 It should be for everyone who has an accident 6/5/2015 9:55 AM

274 because they need to be treated quickly and effectively 6/5/2015 9:55 AM

275 ive had to go for general care 6/5/2015 9:54 AM

276 because i wouldnt know where to go 6/5/2015 9:51 AM

277 i understand they come first but there can be loads of sports injuries which need attention 6/5/2015 9:50 AM

278 I think it is for that 6/5/2015 9:50 AM

279 they are professionals in their role 6/5/2015 9:46 AM

280 Thats what it is for emergencies 6/5/2015 9:45 AM

281 should be for everyone in the uk 6/5/2015 9:45 AM

282 because thats how it should be 6/5/2015 9:43 AM

283 Thats what its for 6/5/2015 9:39 AM

284 it think you can go and then see a nurse at the least 6/5/2015 9:38 AM

285 theres enough time wasters in the doctors surgery so they shouldnt be here also 6/5/2015 9:38 AM


287 It shoudl be for any emergency 6/5/2015 9:35 AM

288 because you can damage yourself if you leave something too long and not get advice from a professional 6/5/2015 9:31 AM

289 because everyone should be able to be seen 6/5/2015 9:31 AM

290 Thats what its for 6/5/2015 9:29 AM

291 everyone is important and how do you know how serious it is until a doctor has checked you out 6/5/2015 9:24 AM

292 People without serious accidents or real emergencies should go somewhere else 6/5/2015 9:23 AM

293 its imperative that this place is left open for critical emergencies 6/5/2015 9:21 AM

294 Thats what its for if you need it and have an emergency 6/5/2015 9:18 AM

295 where are the other people going to go 6/5/2015 9:16 AM

296 emergency only 6/5/2015 9:14 AM

297 So people with real emergencies can be seen to quickly 6/5/2015 9:12 AM

298 because their lives could be in danger if not prioritised 6/5/2015 9:11 AM

299 thats why its called a&e 6/5/2015 9:09 AM

300 a better chance of saving them 6/5/2015 9:07 AM

301 because where else can the other people go 6/5/2015 9:05 AM

302 Thats what ist for emergencies 6/5/2015 9:05 AM

303 surely thats why it's called a&E 6/5/2015 9:05 AM

304 Becasue they got a load of time wasters 6/5/2015 9:00 AM

305 only for sever cases 6/5/2015 8:59 AM

306 other than obvious reasons it saves people with minor injuries waiting on eternity to be seen 6/5/2015 8:54 AM

307 It reduces waiting times for real emergencies 6/5/2015 8:54 AM

308 only for very serious things 6/5/2015 8:53 AM

309 It would reduce waiting times 6/5/2015 8:50 AM

310 we all have a right to be seen 6/5/2015 8:49 AM

141 / 240


311 its up to a doctor to decide if your condition is serious, not an individual 6/5/2015 8:45 AM

312 I think it should be open to everyone 6/5/2015 8:44 AM

313 its the name a&e 6/5/2015 8:43 AM

314 its important that the doctors and nurses only have to concentrate on these patients 6/5/2015 8:40 AM

315 Because other services are available to visit 6/5/2015 8:39 AM

316 people abuse it. Others could die waiting to be seen. 6/5/2015 8:38 AM

317 how do you know if it life threatening until you have been checked over 6/5/2015 8:35 AM

318 I would need more information on what A&E is really for 6/5/2015 8:34 AM

319 only life threatening cases at A&E 6/5/2015 8:32 AM

320 only for real emergencies 6/5/2015 8:26 AM

321 the public do not know where else to go 6/5/2015 8:21 AM

322 Hospitals are for the sick? Aren't they 6/5/2015 12:37 AM

323 I thought they looked after ill people 6/5/2015 12:31 AM

324 Never been to A&E (what is it?) 6/5/2015 12:24 AM

325 Treat all sick people there 6/5/2015 12:17 AM

326 Otherwise it's taking medical staff's time up when they could go elsewhere 6/5/2015 12:09 AM

327 Life endangering only 6/5/2015 12:01 AM

328 Surely everyone knows that? 6/4/2015 11:55 PM

329 Vital health situations only 6/4/2015 11:48 PM

330 D / K 6/4/2015 11:41 PM

331 D / K anything about A&E 6/4/2015 11:35 PM

332 D / K 6/4/2015 11:27 PM

333 Thought anyone could go? 6/4/2015 11:21 PM

334 Thought anyone could go? 6/4/2015 11:15 PM

335 Don't understand 6/4/2015 11:08 PM

336 That's what A&E was intended for 6/4/2015 11:03 PM

337 Hospitals are for the sick 6/4/2015 10:56 PM

338 NHS is for everyone 6/4/2015 10:50 PM

339 because it is local, I think if the DR is closed and walk-in is closed, I should be able to be seen at the A&E if needed.Sometimes, as parents we worry about our babies/ young children and need them checked and given reassurancesduring the night. I would not want to wait for too long waiting for a mobile GP.

6/4/2015 10:46 PM

340 It's only for life and death situations 6/4/2015 10:43 PM

341 D / k 6/4/2015 10:36 PM

342 It's a hospital, should see all who are ill 6/4/2015 10:26 PM

343 Hospitals treat sick people 6/4/2015 10:20 PM

344 That's why it's called A&E 6/4/2015 10:12 PM

345 Hospitals treat all the sick 6/4/2015 10:07 PM

346 So badly used by wrong people 6/4/2015 10:00 PM

347 It's for sick people? 6/4/2015 9:54 PM

348 It's abused by minor things 6/4/2015 9:46 PM

349 Clog up the system 6/4/2015 9:39 PM

142 / 240


350 Leaves very ill people without help because they're seeing to minor ailments 6/4/2015 9:32 PM

351 Only very serious cases should go there 6/4/2015 9:24 PM

352 It's badly abused / needs to stop 6/4/2015 9:16 PM

353 Only for very bad emergencies 6/4/2015 9:10 PM

354 Accident and emergencies it's called. That's what it's for 6/4/2015 9:03 PM

355 Time wasters / taking NHS valuable time 6/4/2015 8:54 PM

356 Only very bad cases should go to A&E 6/4/2015 8:46 PM

357 Critically ill conditions only 6/4/2015 8:38 PM

358 Passionate about this. So wrongly used by so many. 6/4/2015 8:30 PM

359 Wrong people using it / urgent serious cases only 6/4/2015 8:23 PM

360 That's the intention. Accidents and emergency only 6/4/2015 8:00 PM

361 System is ope to total misuse by small minded people 6/4/2015 7:51 PM

362 a better chance of saving them 6/4/2015 6:39 PM

363 Some people do not understand where else to go 6/4/2015 6:27 PM

364 Time spent better on serious cases instead of minor accidents 6/4/2015 6:24 PM

365 although it depends on the problem because something not too serious can quickly change and become serious 6/4/2015 6:23 PM

366 It can sometimes be the only choice 6/4/2015 6:22 PM

367 A&E should be for everyone 6/4/2015 6:18 PM

368 Other services are not always available 6/4/2015 6:17 PM

369 its important that the doctors and nurses are able to treat emergencies not have to use precious time on non-emergency cases

6/4/2015 6:15 PM

370 It should be for everyone who has a need for it 6/4/2015 6:12 PM

371 people get confused and do not know where else to go 6/4/2015 6:11 PM

372 because theyre emergencies 6/4/2015 6:07 PM

373 Its a priority 6/4/2015 6:06 PM

374 That is why it is A&E it shouldnt be abused 6/4/2015 6:05 PM

375 Its for anybody who feels its life threatening 6/4/2015 6:03 PM

376 theyre better trained nurses and doctors to see to emergencies 6/4/2015 6:00 PM

377 It should be for anyone who has an accident 6/4/2015 5:57 PM

378 Be able to concentrate on more serious problems 6/4/2015 5:56 PM

379 Think it should be for everybody 6/4/2015 5:52 PM

380 how can you tell whats life threatening and whats not, we're not doctors 6/4/2015 5:48 PM

381 Help them focus on saving lives 6/4/2015 5:48 PM

382 I paid my taxes so I can get free treatment 6/4/2015 5:38 PM

383 because they should be too many people go to these places when they dont need too 6/4/2015 5:37 PM

384 Drs and nurses are prepared for these emergencies, they don't need bogged down with time wasters. 6/4/2015 5:36 PM

385 everyone has a right to be seen 6/4/2015 5:29 PM

386 When staff have to attend to minor ailments its can be life threatening for the more serious cases 6/4/2015 5:28 PM

387 They'l l be able to give better care 6/4/2015 5:24 PM

388 because thats what its there for 6/4/2015 5:21 PM

389 to prevent stressed staff and will enable best care for the patient 6/4/2015 5:20 PM

143 / 240


390 It should be for everybody 6/4/2015 5:16 PM

391 Because people need help to decide whats an emergency 6/4/2015 5:12 PM

392 it is important these patients are treated here although you have to be careful of misdiagnosing a more seriouscondition, always err on the side of caution

6/4/2015 5:09 PM

393 Well how can you tell how bad things are, you don't have x-rays, i dont either so you need to see someone who cansort you out.

6/4/2015 5:07 PM

394 Helps the focus on life saving treatments 6/4/2015 5:07 PM

395 Think it should stay the same 6/4/2015 5:02 PM

396 because they do, so need to employ more doctors and nurses so doctors arent working stupidly long shifts as they donow

6/4/2015 5:01 PM

397 Because this place needs to be left free for what it stands for A&E. 6/4/2015 4:58 PM

398 When you are elderly something small could be something more serious 6/4/2015 4:57 PM

399 someone has to tell them if it is life threatening how does anyone know this information without seeing a doctor 6/4/2015 4:54 PM

400 Some people do not understand which service to go to 6/4/2015 4:50 PM

401 that was the original idea why A&E was set up 6/4/2015 4:48 PM

402 who can say how serious it is if youre not well 6/4/2015 4:47 PM

403 People need medical help 6/4/2015 4:45 PM

404 how do you know what you have . I thought i was having a heart attack but it waa muscle pain 6/4/2015 4:40 PM

405 saves really ill people having to wait in corridors what a shambles the hospitals are now 6/4/2015 4:39 PM

406 It can sometimes be the only option 6/4/2015 4:38 PM

407 even a sprained ankle needs someone to see to it because you dont know how bad it is until a dr or nurse looks at it. 6/4/2015 4:25 PM

408 self explanatory if its life or death they need treatment 6/4/2015 4:24 PM

409 i can see wherre they are coming from but if people cant go to A+E they need to go somewhere else 6/4/2015 4:23 PM

410 Because I DK enough about it. But how do you know how serious it is. 6/4/2015 4:19 PM

411 staff can be prepared for the worst 6/4/2015 4:19 PM

412 its self explanatory 6/4/2015 4:19 PM

413 because if it was your child you would want them seen to asap not having doctors see to trivial things 6/4/2015 4:14 PM

414 because a&e can get bogged down with things that should be treat at a minor injury unit 6/4/2015 4:13 PM

415 Well i wouldnt like to set the rule in store because you can't always tell how serious a problem is. 6/4/2015 4:11 PM

416 these professionals need to get on with saving the lives of people, less serious cases should not be queuing in waitingrooms

6/4/2015 4:08 PM

417 the place needs to stay free for these patients 6/4/2015 4:08 PM

418 They are fully trained staff to deal with these things shouldnt be wasting their time with minor ailments 6/4/2015 4:02 PM

419 because sometimes i think this should be true but other times i think it isnt true - if youre not well you have to gosomewhere

6/4/2015 4:01 PM

420 i agree and disagree 6/4/2015 4:01 PM

421 if there are only necessary patients in they can be dealt with sooner 6/4/2015 3:54 PM

422 how do you know what is life threatening - some people might not want to make a fuss but thats what they should bedoing

6/4/2015 3:54 PM

423 Because there should be enough of the other places to see to non-emergencies 6/4/2015 3:52 PM

424 minor injuries take up time 6/4/2015 3:48 PM

425 its important they are seen to quickly 6/4/2015 3:48 PM

426 they need the resources available 6/4/2015 3:44 PM

144 / 240


427 i think everone should be able to get advice fromk the specialist nurses + doctors here 6/4/2015 3:43 PM

428 it is important 6/4/2015 3:42 PM

429 because thats what a+e stands for 6/4/2015 3:39 PM

430 how do you know if it is life threatening until you have seen a doctor 6/4/2015 3:39 PM

431 because its important that they are 6/4/2015 3:33 PM

432 where do the other people go? 6/4/2015 3:31 PM

433 If that's the only place to go at night it should be open for everyone. 6/4/2015 3:29 PM

434 because its a matter of life and death 6/4/2015 3:25 PM

435 i think everyone has the right to see someone 6/4/2015 3:24 PM

436 they will receive better care. 6/4/2015 3:18 PM

437 because its there for everyone 6/4/2015 3:14 PM

438 not necessarily some people may need urgent care but it might not be life threatening. 6/4/2015 3:09 PM

439 because they have the equipment to deal with it 6/4/2015 3:01 PM

440 because if you're ill you still need to see someone. 6/4/2015 2:57 PM

441 because you can go to battlehill if its not serious like a heart attack 6/4/2015 2:55 PM

442 because they are equipped to deal with more than that / they have an area for non emergencies to be seen to 6/4/2015 2:45 PM

443 Depends on the time of day, if it's after the walk in centre has closed then people have to go to A&E. 6/4/2015 2:44 PM

444 you wait too long if its not an emergency and its obvious the doctors need to treat a life threatening condition first 6/4/2015 2:34 PM

445 I think they should be treated there but everyone should be seen. 6/4/2015 2:33 PM

446 because thats why they are there 6/4/2015 2:26 PM

447 A&E is for that reason. 6/4/2015 2:26 PM

448 because thats what a&e stands for/ doctors and nurses shouldnt be held up with peoples minor ailments 6/4/2015 2:17 PM

449 what a&e if for. Not time wasters 6/4/2015 2:17 PM

450 free up drs for urgent cases only 6/4/2015 2:08 PM

451 the obviously claim priority 6/4/2015 2:06 PM

452 should be left to get on with job 6/4/2015 2:01 PM

453 whats it for 6/4/2015 1:55 PM

454 agree to an extent - some cases are unnecessary and take up valuable time 6/4/2015 1:54 PM

455 A&E concentrate on what they're there for. 6/4/2015 1:49 PM

456 because these condition must be dealt with well before trivial cases 6/4/2015 1:44 PM

457 to make emergencies are quickly dealt with. 6/4/2015 1:43 PM

458 people abuse this service for minor ailments 6/4/2015 1:30 PM

459 it's for emergency only. 6/4/2015 1:24 PM

460 anyone who needs medical help 6/4/2015 1:22 PM

461 why would people with no urgent injuries want to go to A&E? 6/4/2015 1:16 PM

462 To make sure not overcrowded and long waits. 6/4/2015 1:10 PM

463 Need to keep A&E for emergencies otherwise the wait will be too long. 6/4/2015 12:59 PM

464 Others can be treated elsewhere. 6/4/2015 12:52 PM

465 to keep waiting time decent. 6/4/2015 12:45 PM

466 only if theres plenty of other options for everyone else 6/4/2015 12:36 PM

467 it should be for emergencies only 6/4/2015 12:31 PM

145 / 240


468 This will mean 1&E wont be as busy. 6/4/2015 12:28 PM

469 its life threatening 6/4/2015 12:27 PM

470 it should be for anyone who needs medical help 6/4/2015 12:25 PM

471 to make sure doctor are available for the urgent cases. 6/4/2015 12:18 PM

472 it should be for everyone 6/4/2015 12:17 PM

473 it is only for serious accidents and emergencies 6/4/2015 12:15 PM

474 dk 6/4/2015 12:10 PM

475 They can only do their job if not dealing with others. 6/4/2015 12:09 PM

476 to cut down the waiting time 6/4/2015 12:05 PM

477 that is what the staff are trained for 6/4/2015 12:02 PM

478 i think its for anyone who thinks serious of life threatening 6/4/2015 11:58 AM

479 People do not know how to make that judgement 6/4/2015 11:55 AM

480 sometimes there is nowhere else to go 6/4/2015 11:55 AM

481 because its been used for minor ailments and therefor longer waiting times its been overstretched 6/4/2015 11:51 AM

482 should be for everyone 6/4/2015 11:49 AM

483 It should be for people who need medical help 6/4/2015 11:47 AM

484 People have nowhere else to go when other services are not open 6/4/2015 11:37 AM

485 there are other services that people can go to 6/4/2015 11:27 AM

486 ease pressure off A+E staff 6/4/2015 11:26 AM

487 People panic and do not know how to make that judgement 6/4/2015 11:26 AM

488 other services are not always available 6/4/2015 11:20 AM

489 The elderly do not know where else to go 6/4/2015 11:20 AM

490 its what A+E was created to do 6/4/2015 11:19 AM

491 people who dont need emergency care should go elsewhere 6/4/2015 11:14 AM

492 all accidents and emergencies should be seen 6/4/2015 11:13 AM

493 People do not know wher else to go 6/4/2015 11:11 AM

494 time in A+E too valuable 6/4/2015 11:07 AM

495 other services are not open 24/7 6/4/2015 11:05 AM

496 A+E need to be able to do their jobs 6/4/2015 11:01 AM

497 A&E need to concentrate on saving lives 6/4/2015 11:01 AM

498 people do not know where else to go 6/4/2015 10:59 AM

499 Its what A&E was created for 6/4/2015 10:57 AM

500 would mean staff would do better jobs 6/4/2015 10:56 AM

501 it is an emergency service/ staff do not have the time for other things 6/4/2015 10:53 AM

502 its what its there for 6/4/2015 10:53 AM

503 Its what it should be for 6/4/2015 10:52 AM

504 what A+E is for 6/4/2015 10:49 AM

505 Would help with all the problems in A&E services they would have more time 6/4/2015 10:46 AM

506 sometimes it is the only place to go 6/4/2015 10:44 AM

507 what it should be used for 6/4/2015 10:42 AM

508 Would help for serious cases to get dealt with 6/4/2015 10:39 AM

146 / 240



510 what its used for 6/4/2015 10:37 AM

511 Should help with pressure of resource 6/4/2015 10:33 AM

512 what it's for 6/4/2015 10:31 AM

513 sometimes you are sent there/ advised to go 6/4/2015 10:30 AM

514 Help save lives 6/4/2015 10:28 AM

515 what it was designed for 6/4/2015 10:26 AM

516 shouldn't be treating non urgent illnesses 6/4/2015 10:21 AM

517 Helps the staff in A&E 6/4/2015 10:21 AM

518 make A+E less crowded 6/4/2015 10:16 AM

519 Name is in the title! 6/4/2015 10:16 AM

520 should only be used for emergencies 6/4/2015 10:10 AM

521 A&E is only for emergency should not be abused by others 6/4/2015 10:10 AM

522 minor ailments could be something more serious with the elderly 6/4/2015 9:38 AM

523 Helps A&E save the lives of those who need it 6/3/2015 5:16 PM

524 Its what A&E is designed for 6/3/2015 5:10 PM

525 Its what A&E is for 6/3/2015 5:03 PM

526 Its what is should be used for 6/3/2015 4:57 PM

527 It's the whole point of it 6/3/2015 4:52 PM

528 What its for 6/3/2015 4:43 PM

529 when you are elderly you do not know when or what is an emergency 6/3/2015 4:42 PM

530 So emergencies can be dealt with properly 6/3/2015 4:37 PM

531 The whole points of A&E is to treat emergencies 6/3/2015 4:26 PM

532 Other patients should go elsewhere allowing the A&E do thier job 6/3/2015 4:16 PM

533 it can be confusing to know where else to go 6/3/2015 4:15 PM

534 sometimes it is the only place people can go to 6/3/2015 4:14 PM

535 A&E staff need to sort patients quickly. 6/3/2015 4:08 PM

536 Its what A&E is for surely 6/3/2015 3:51 PM

537 when you are old something small can quickly turn to something serious 6/3/2015 3:45 PM

538 Should be, but sometimes people need to see a doctor 6/3/2015 3:44 PM

539 Patients need urgent attention, won't get that if full waiting room 6/3/2015 3:37 PM

540 To make sure there is care for those who need it. 6/3/2015 3:30 PM

541 Keep A&E cases being dealt with quickly as they shoudl be. 6/3/2015 3:14 PM

542 Staff must not waste time treating everyday ailments not the reason for A&E 6/3/2015 3:01 PM

543 Its what its there for 6/3/2015 2:54 PM

544 people do not know where to go when they need emergency help 6/3/2015 2:49 PM

545 What its there for 6/3/2015 2:49 PM

546 What it is for 6/3/2015 2:43 PM

547 It will help with staffing + waiting times 6/3/2015 2:34 PM

548 What its there for 6/3/2015 2:26 PM

549 People have to go somewhere A&E the obvious place 6/3/2015 2:14 PM

147 / 240


550 To stop people from abusing the service 6/3/2015 2:07 PM

551 Others should be seen elsewhere to keep A&E free 6/3/2015 11:35 AM

552 Staff busy enough without seeing non urgent cases 6/3/2015 11:26 AM

553 If I needed life saving care I wouldn't want non serious cases wasting doctors time 6/3/2015 11:05 AM

554 Where else do people go when doctors closed 6/3/2015 10:58 AM

555 everyone should be seen 6/3/2015 10:57 AM

556 Would make A&E less crowded 6/3/2015 10:53 AM

557 sometimes it is the only place that people can go to 6/3/2015 10:49 AM

558 Need people to stop abusing the service 6/3/2015 10:47 AM

559 It's what A&E is for surgeries + walk in centres for everything else 6/3/2015 10:41 AM

560 Because at hospitals eg RVI which is nearer to where I live than Rake Lane there is a Minor Injuries unit adjacent toA&E. If the injury requires more advanced attention immediate referal can be made to A&E. This makes sense to me.

6/3/2015 10:40 AM

561 it should be for anyone 6/3/2015 10:36 AM

562 Not all emergencies are life threatening but still serious 6/3/2015 10:36 AM

563 A&E need to be available to see people quickly 6/3/2015 10:30 AM

564 sometimes you cannot judge how serious things are 6/3/2015 10:27 AM

565 Not sure the should turn anyone away 6/3/2015 10:23 AM

566 could make a difference to someones life 6/3/2015 10:17 AM

567 There are other places for non emergencies 6/3/2015 10:16 AM

568 people cannot get appointments with their gp 6/3/2015 10:11 AM

569 Maybe split A&E into 2 urgent + non urgent 6/3/2015 10:09 AM

570 that is what the doctors and nurses are trained for 6/3/2015 10:08 AM

571 some people do not know where else to go like the elderly 6/3/2015 10:00 AM


573 A&E should be dealing with emergencies 6/3/2015 9:58 AM

574 anyone who needs medical help 6/3/2015 9:54 AM

575 it could make the difference between life and death 6/3/2015 9:53 AM

576 non serious need to go elsewhere. Serious needs urgent treatment 6/3/2015 9:52 AM

577 people panic and do not know where else to go 6/3/2015 9:13 AM

578 if you need medical help it is the best place to go 6/3/2015 9:05 AM

579 they need to concentrate on life threatening situations 6/3/2015 8:56 AM

580 people sometimes have no other choice 6/3/2015 8:46 AM

581 A&E needs to be able to deal with emergencies 6/2/2015 5:29 PM

582 everyone should have the right 6/2/2015 5:29 PM

583 dk never been 6/2/2015 5:25 PM

584 You may stop someone else from getting the treatment they need 6/2/2015 5:21 PM

585 that is what accident and emergency is for 6/2/2015 5:19 PM

586 People do not under stand other service to use 6/2/2015 5:14 PM

587 it should be for anyone 6/2/2015 5:13 PM

588 not sure 6/2/2015 5:08 PM

589 Accident clearly indicates that accidents that are not emergencies are also welcome 6/2/2015 5:05 PM

148 / 240


590 people feel they have no other choice 6/2/2015 5:02 PM

591 People do not know where else they should go 6/2/2015 4:57 PM

592 some people need to see a doctor and cant get in anywhere else 6/2/2015 4:53 PM

593 keep a&e department free of non urgent cases. they will be able to run more effectively 6/2/2015 4:45 PM

594 It can be confusing to know which service is best to use 6/2/2015 4:44 PM

595 Sometimes other services are closed 6/2/2015 4:36 PM

596 everyone else should find other means. a&e are life savers 6/2/2015 4:32 PM

597 It should be for anyone who needs medical help 6/2/2015 4:31 PM

598 That is what it is there for 6/2/2015 4:24 PM

599 a&e to be available to save lives, not deal with people who can go and see a doctor 6/2/2015 4:24 PM

600 its busy enough without people who dont need to be there 6/2/2015 4:19 PM

601 It could save someones life 6/2/2015 4:18 PM

602 others should go elsewhere 6/2/2015 4:14 PM

603 People feel much safer going to A&E 6/2/2015 4:12 PM

604 need to keep a&e seperate to other health care 6/2/2015 4:09 PM

605 People have more confidence in A&E 6/2/2015 4:05 PM

606 the title says what its for shouldnt fill up with other things 6/2/2015 4:03 PM

607 would help save lives 6/2/2015 3:57 PM

608 Some people feel that they don not have a choice 6/2/2015 3:56 PM

609 need to not take up valuable time 6/2/2015 3:53 PM

610 It is for people who really need help 6/2/2015 3:50 PM

611 less serious conditions should be by appointment 6/2/2015 3:48 PM

612 Dont know 6/2/2015 3:42 PM

613 others should go elsewhere 6/2/2015 3:41 PM

614 Personally I think the current system is too confusing, no one knows what goes to OOH GP/minor injuries/urgent careso people just take the easy route and default to A&E which they know is always open and sees everything (and nowknow they will be in and out in 4hours). Co-located GP OOH and A&E and we can then sort where people go withoutexpecting patients to understand a complex system.

6/2/2015 3:39 PM

615 Minor ailments shouldnt use this service 6/2/2015 3:36 PM

616 People go to A&E for minor ailments and shouldnt 6/2/2015 3:30 PM

617 Dont know 6/2/2015 3:24 PM

618 it is for emergencies only 6/2/2015 3:22 PM

619 Dont know 6/2/2015 3:18 PM

620 People need urgent care and cant get it because of time wasters 6/2/2015 3:11 PM

621 others should see doctors in surgery 6/2/2015 3:09 PM

622 Dont know 6/2/2015 3:05 PM

623 Because urgent care is needed 6/2/2015 3:00 PM

624 non serious should be treated somewhere else to help staff cope 6/2/2015 2:58 PM

625 Unsure where to go for what different condition 6/2/2015 2:47 PM

626 sometimes its the only place to go 6/2/2015 2:45 PM

627 Someone who really needs care can recieve it 6/2/2015 2:40 PM

628 People with minor ailments abus this service 6/2/2015 2:34 PM

149 / 240


629 a&e always busy and long waits need to cut down who they see 6/2/2015 2:30 PM

630 Dont know 6/2/2015 2:29 PM

631 No other services are available 24/7 6/2/2015 2:22 PM

632 Could make a difference to sombodys life 6/2/2015 2:16 PM

633 a&e should be for serious and urgent treatment it will help people get seen quicker 6/2/2015 2:15 PM

634 How is the customer to know what is life threatening or not 6/2/2015 2:07 PM

635 Panic and dont know where else to go 6/2/2015 2:07 PM

636 Dont know 6/2/2015 1:52 PM

637 Dont know 6/2/2015 1:45 PM

638 People go to A&E when they don't need to 6/2/2015 1:33 PM

639 a&e staff need to be available for urgent cases 6/2/2015 1:26 PM

640 To save more lifes 6/2/2015 1:25 PM

641 To help save someones life 6/2/2015 1:16 PM

642 anyone can go to A&E 6/2/2015 1:06 PM

643 Because too many people are abusing a+e when they don't really need to go 6/2/2015 12:12 PM

644 Will use any service if it is concerning my infant 6/2/2015 12:04 PM

645 everyone needs to still be treated when doctors closed 6/2/2015 11:54 AM

646 Need urgent care 6/2/2015 11:51 AM

647 To stop people from abusing the service 6/2/2015 11:41 AM

648 Would stop people having to wait so long 5/30/2015 8:27 AM

649 The general public can't always measure if they have a life threatening condition or if the accident they've had isserious. For example, my mother had chest pains but didn't want to be a nuisance so made a GP apt for the followingweek. He explained she should have gone to A&E but she said she didn't think it was serious.

5/28/2015 3:50 PM

650 Some accidents are not serious or life threatening but need to be seen 5/27/2015 10:25 PM

651 That is what it's for 5/27/2015 10:22 AM

652 There should be a service for mionor problems by the GP surgery. 5/26/2015 10:24 AM

653 For those with non threatening conditions using the A&E causing those with serious conditions who need access tothe service delays. Though I can see why people do use A&E when they have extremely long waiting times to seeGP's or they can't get access at all.

5/24/2015 10:20 PM

654 anyone could have a fatal accident and needs treatment 5/22/2015 12:23 PM

655 there are other services available that can deal with other problems 5/21/2015 6:17 PM

656 I work there. Hardly anyone at all falls into that category. That does not mean that they should not be there however.MAny patients have chest pain - most are not life threatening but they do not know that.

5/21/2015 4:18 PM

657 Patients can't always tell when their condition is life threatening 5/21/2015 3:56 PM

658 To many people use A&E as a first resort, 5/21/2015 12:37 PM

659 how do patients know if they have a life threatening condition? 5/21/2015 12:20 PM

660 That is the role of a hospital service , other less serious work diverts time and staff away from really ill people. GPsshould be more accessible for minor ailments.

5/21/2015 10:46 AM

661 Drunks and people who cannot get a quick GP appointment clog up A & E 5/21/2015 9:30 AM

662 How can anyone decide what is possibly life threatening? 5/21/2015 8:25 AM

663 its for emergencies only 5/21/2015 6:57 AM

664 How is one to recognise that a condition is life threatening? It is preferable to have A&E free for those with lifethreatening conditions to be treated.

5/20/2015 7:47 PM

150 / 240


665 It's a limited resource and should be used appropriately 5/20/2015 2:57 PM

666 Expensive specialist care, minor problems should be addressed in a different environment. 5/20/2015 2:14 PM

667 Because that is what their staff are trained for and scaled to deal with 5/20/2015 12:55 PM

668 it will help reduce the minor ailments having to be dealt with by a system that should and is targeted at moreemergency treatment. Its nonsensical for people to sit waiting with a sprained ankle for example amongst serious illpeople.

5/20/2015 12:01 PM

669 minor accidents or acute problems can occur out of hours and it is often quicker to go to A and E than to call an out ofhours GP

5/20/2015 11:35 AM

670 Important service and should be for serious situations 5/20/2015 10:34 AM

671 Burns, breaks, sprains, cuts and many other reasons are all valid reasons to go to A&E, if walk-in centres where betterfunded and opened 24/7 then I may change my opinion

5/20/2015 9:15 AM

672 Too many people there with minor ailments esp on weekends 5/19/2015 8:43 PM

151 / 240


Q39 What do you think will stop peopleusing A&E services inappropriately?


# Responses Date

1 I don't think anything would. 7/22/2015 1:27 PM

2 For inappropriate use eg drinking related - they should be charged. 7/22/2015 1:09 PM

3 If they are sent away to access more relevant services if they are not a serious accident or emergency! Most peopleneed not be there. Do they think they will get better treatment! If they found they were wasting their time and having togo to GP anyway they are much less likely to do it again!

7/22/2015 11:43 AM

4 Don't see them or fine them. 7/22/2015 11:07 AM

5 Only charging for inappropriate/repeated visits to A&E will people's attitude change in this regard. 7/10/2015 8:34 PM

6 in their outcome form having a box which says measures which they could have taken themselves and indicating whatthese are. Breathalyse everyone coming in and give alcohol leaflet to anyone drunk. If drunk or unnecessary frequentflyer, remove from 4h wait and have waiting longer.

7/10/2015 5:59 PM

7 better access to GP and walk in centres 7/10/2015 4:20 PM

8 being able to get a GP appointment in a timely way 7/10/2015 3:02 PM

9 Stop the automatic right to be seen if you turn up Stop the '4 hour' target for not clinically indicated situations 7/10/2015 11:39 AM

10 Nothing. People will take the easiest route always. going to A&E requires no thought. 7/9/2015 12:22 PM

11 Maybe settingup a GP appointment for them when they turn up and refusing to treat them in A&E? 7/9/2015 12:16 PM

12 Making sure the alternatives fulfill their needs shorter waiting times 7/8/2015 5:19 PM

13 Easier axcess to GP. More nurse led units 7/7/2015 3:41 PM

14 Access to alternative easily accessed services. 7/7/2015 12:46 PM

15 having a telephone triage system beforehand 7/7/2015 9:14 AM

16 More availability of GP appointments - within 24hrs Availability of GP appts 'out of hours' 7/6/2015 9:25 AM

17 Education, a drive to improve self-care and basic first aid skills 7/6/2015 5:02 AM

18 Lack of knowledge - scared they won't receive the same treatment 7/5/2015 2:38 PM

19 nothing there are always iidiots in the world 7/3/2015 10:30 AM

20 you can never stop people using the service 7/3/2015 9:36 AM

21 If North Tyneside had an A & E unit, as opposed to a walk-in clinic, I may be able to answer this question 7/2/2015 1:40 PM

22 I'm not sure that is doable. 7/1/2015 4:07 PM

23 Being turned away if not serious enough 6/30/2015 5:01 PM

24 COnfidence in other services - pharmacists/GPs providing advice and support 6/30/2015 4:44 PM

25 Only if they have to pay themselves, nothing else will work! 6/29/2015 4:44 PM

26 Send them away to appropriate service - eg chemist. To be charged for inappropriate or self inflicted problems etalcohol drinking

6/29/2015 4:31 PM

27 More Minor Injury units; out of hour services being made available 6/29/2015 4:12 PM

28 By charging a minimal initial payment of £10 for all A&E admissions over weekends when many people binge drink, orsome alternative form of a fee to pay which is taken out of their wages/salaray/PAYE or other means. People woulddefinitely think twice if it is a serial offender to A&E or if for example, it is a self harm patient who attends week afterweek.

6/29/2015 4:06 PM

29 Accessable out of hours support from other areas, GP, walk in, pharmacy etc. 6/29/2015 1:41 PM

152 / 240


30 Making people register with a GP. Educating people on where to go. Charging for visits to A&E in some situations. 6/28/2015 10:33 AM

31 Nothing 6/27/2015 2:05 PM

32 more access to medical services 6/27/2015 3:50 AM

33 Education and accessibility to other services 6/26/2015 4:20 PM

34 Not much, it is usually people who are uneducated in the correct use of Health Care Services. This is an ongoingproblem, they expect to be seen, this mentality is very hard to change, even with long term stratagies. The out comeswill be hard to achive and be very costly.

6/26/2015 2:31 PM

35 CHANGE NAME OF DEPARTMENT - TO MAJOR TRAUMA CENTRE ONLY 6/26/2015 1:38 PM

36 more available GP appointments. missed appointments should be fined. 6/26/2015 12:49 PM

37 Charge repeat 'offenders' and blatant none emergencies (e.g. I have a headache I want some aspirin) for thetreatment they are given

6/26/2015 12:38 PM

38 fines for inappropriate use and more education/information to the public 6/26/2015 12:37 PM

39 They are used appropriately by people for whom other services are either inaccessible or non-existent. If people wantto use A&E, upgrade the A&E to cope with the people. We will come anyway, whatever the CCGs want us to do. Anddon't patronise me by calling my use 'inappropriate': I make the choices that are right for me and my family, not foryou.

6/26/2015 12:03 PM

40 Clearer guidance and information about appropriate and inappropriate use 6/26/2015 11:55 AM

41 NOTHING. 6/26/2015 11:45 AM

42 When far more investment is made into out of hours primary care services - not just spreading the the currentworkforce thinner. It is not necessary for GPs to work 24 hours a day, but to be effective (adn approriately resourced)during slighlty longer working days. A strict self referral criteria clear to both NHS 111, GP and A and adhered to

6/26/2015 11:36 AM

43 Better access to GP surgeries. If people are unable to see their GP within a reasonable time, and their conditionworsens, they are more likely to use A&E for acute care which may have been able to be dealt with at a primary carelocation. Also clearly defining the difference between appropriate and inappropriate would help. Perhaps peopleabusing A&E services could be referred to their GP, and if they choose not to attend such appointment(s), fining themfor missed appointments may make people think twice and encourage them to attend their GP surgery instead.

6/25/2015 3:51 PM

44 Providing more 24 hour GP services across the region and make them well known to the public. 6/25/2015 1:23 PM

45 They are not prepared to wait they want immediate treatment. 6/25/2015 11:52 AM

46 I don't think this will ever stop whilst its a free service with some groups of people. 6/25/2015 11:45 AM

47 better access to own GPs at weekends. and walk in centers which can xray and give treatment withour refering backto either GP or A and E

6/25/2015 9:30 AM

48 more knowledge. Short waits to see GP no more than a couple of days. Rather than 6-8 weeks 6/25/2015 9:28 AM

49 Surgeries should open at weekends and later in the evening 6/25/2015 8:24 AM

50 Better access to GP surgeries 6/24/2015 9:03 PM

51 More awareness of walk in centres and what they should be used for 6/24/2015 5:14 PM

52 Being told at the point of triage that A&E is not the appropriate place to receive care and to advise the patient to attendthe correct place. Walk-in centre/minor injuries unit next to A&E would be helpful. Charging those who use A&E forillnesses/injuries which could be treated elsewhere

6/24/2015 4:41 PM

53 Better education of what are and what are not serious situations, regular inappropriate attenders at A&E should betargetted.

6/24/2015 4:37 PM

54 More walk in centres, more healthcare professionals on hand to help with advice. 6/24/2015 4:25 PM

55 I don't think anything will work - far too many people around who think its their right to have this service whenever theythink they need it.

6/24/2015 4:02 PM

56 apply a cost or send them to appropriate centre 6/24/2015 3:01 PM

57 In my experience of visiting A&E many of the people there seemed to treat it as a place to go for entertainment. Therealso seemed to be a large percentage of people under the influence of drugs or drink causing disruption to genuinepatients. Refusal to treat drunk or abusive people and prosecuting infringements would help

6/24/2015 2:05 PM

58 its not on the doorstep anymore sometimes covenience is an issue! 6/24/2015 12:20 PM

153 / 240


59 CHARGE THEM IF INAPPROPIATE, IE DRUNKS AND DRINLK RELATED INSTANCES 6/24/2015 12:06 PM

60 More information of alternatives maybe more centrally based for those affected through alcohol after a night out 6/24/2015 12:03 PM

61 More access to GP's outside of normal working hours Better education Reinforcement to people that A&E does nottreat everyone & minor injuries will be sent elsewhere

6/24/2015 11:35 AM

62 Waiting longer for non urgent conditions 6/24/2015 11:31 AM

63 Education Education Education - not just telling people what they should do because that does not give them theconfidence they need to self manage or deal with the things they want help for

6/24/2015 10:32 AM

64 a national campaign stating that a&e id only for serious or life threatening conditions - ytou will be refused treatmentotherwise

6/23/2015 3:39 PM

65 Communication, less choice 6/18/2015 4:43 PM

66 People need to have confidence to let illnesses run their course/manage their illness. Society is risk averse andcontinuously seeks someone to blame. Need societal campaign via Casualty or Daily Mail

6/18/2015 11:23 AM

67 Make it difficult to access/charge for service/make alternatives more accessible and easy to access 6/15/2015 10:14 AM

68 Being sent away untreated. 6/14/2015 2:35 PM

69 Better knowledge of 111 as a first point of access to urgent care. Could include people being routinely asked whenattending A&E if they have contacted 111 first and if they are not aware of the service being given information.Education of people attending A&E e.g. if after assessment it is not a life threatening condition or serious accidentgiving information about alternative pathways for future.

6/12/2015 12:20 PM

70 Charges per unnecessary visit 6/10/2015 7:56 PM

71 A contribution to costs if it's a repeat visit for a self-induced problem - e.g. effects of alcohol (I'm not referring to thecondition of alcoholism)

6/10/2015 5:28 PM

72 People should have an initial assessment in A&E and be redirected to GP surgeries if condition/injury is not serious. 6/9/2015 2:07 PM

73 Directing them to other services and/or charging them for innapropriate use. Education does play a role, but this canonly go so far.

6/8/2015 9:21 AM

74 Better alternatives for lesser conditions. Triage performed by emergency services? 6/7/2015 5:08 PM

75 Involving Police 6/5/2015 7:02 PM

76 charge and fine 6/5/2015 6:57 PM

77 Finding out what A&E is for Define it 6/5/2015 6:56 PM

78 Longer waiting times 6/5/2015 6:54 PM

79 Better guidelines 6/5/2015 6:50 PM

80 Don't know 6/5/2015 6:49 PM

81 better signposting to relevant dept's 6/5/2015 6:45 PM

82 Better guidelines of what is inappropriate 6/5/2015 6:43 PM

83 DK. Fining people 6/5/2015 6:41 PM

84 Telling people which service to use 6/5/2015 6:37 PM

85 separate dept's for minor injuries 6/5/2015 6:36 PM

86 Better advertisment for other healthcare facilities 6/5/2015 6:30 PM

87 Nothing. People will always go there first 6/5/2015 6:25 PM

88 Bigger departments and more staff 6/5/2015 6:20 PM

89 Nothing. A&E is always the best option 6/5/2015 6:14 PM

90 More staff to deal with minor ailments 6/5/2015 6:08 PM

91 No treatment for repeat offenders 6/5/2015 6:01 PM

92 Don't know 6/5/2015 5:55 PM

93 Better treatment and longer hours at walk in centre 6/5/2015 5:49 PM

154 / 240


94 Better advice on alternative help 6/5/2015 5:42 PM

95 Bigger departments 6/5/2015 5:35 PM

96 No treatment 6/5/2015 5:26 PM

97 Charging for treatment 6/5/2015 5:18 PM

98 No idea 6/5/2015 5:12 PM

99 Don't know 6/5/2015 5:07 PM

100 You will always get people going with minor injuries because there is nowhere else to go 6/5/2015 5:02 PM

101 Walk in centre next to A&E 6/5/2015 4:56 PM

102 Haven't a clue 6/5/2015 4:46 PM

103 Don't know 6/5/2015 4:41 PM

104 A fine for continuously misuse of it 6/5/2015 4:35 PM

105 Urgent care centres located close to A&E 6/5/2015 4:26 PM

106 D / K 6/5/2015 4:21 PM

107 Somewhere to go when they need medical help 6/5/2015 4:15 PM

108 Easier to get help from other services without waiting too long 6/5/2015 4:08 PM

109 have services available 24/7 if they dont want everyone at a&e 6/5/2015 4:05 PM

110 Advertise 111 service more 6/5/2015 4:02 PM

111 dr's and walk in centre open later than they do now 6/5/2015 3:54 PM

112 A service close by where they can be sent to 6/5/2015 3:54 PM


114 none emergency seperate 6/5/2015 3:48 PM

115 D / K 6/5/2015 3:40 PM

116 Other services open 24/7 6/5/2015 3:33 PM

117 dk 6/5/2015 3:32 PM

118 Charge them a fee 6/5/2015 3:26 PM

119 dk 6/5/2015 3:25 PM

120 Send them to the right service 6/5/2015 3:23 PM

121 More services for urgent care 6/5/2015 3:21 PM

122 redirected to walk in 6/5/2015 3:21 PM

123 longer opening hours at GP surgery 6/5/2015 3:21 PM

124 urgent care located nearby 6/5/2015 3:20 PM

125 assess them a send them to appropriate healthcare 6/5/2015 3:17 PM

126 home visits by nurse practitioners 6/5/2015 3:16 PM

127 dk 6/5/2015 3:15 PM

128 more walk in centres 6/5/2015 3:12 PM

129 dk 6/5/2015 3:11 PM

130 dk 6/5/2015 3:10 PM

131 dont know 6/5/2015 3:08 PM

132 no clue 6/5/2015 3:07 PM

133 more information about other services available 6/5/2015 3:06 PM

134 better drop in centres 6/5/2015 3:05 PM

155 / 240


135 massive fines 6/5/2015 3:03 PM

136 more awareness of where to go if not to A+E 6/5/2015 3:01 PM

137 dk 6/5/2015 3:00 PM

138 DK 6/5/2015 2:59 PM

139 DK 6/5/2015 2:55 PM

140 advise them to use other services available 6/5/2015 2:55 PM

141 dk 6/5/2015 2:55 PM

142 dk 6/5/2015 2:51 PM

143 another place they can go to 6/5/2015 2:50 PM

144 knowing where else to go 6/5/2015 2:50 PM

145 dk 6/5/2015 2:46 PM


147 D / K 6/5/2015 2:41 PM

148 dk 6/5/2015 2:41 PM

149 send them to a different service 6/5/2015 2:40 PM

150 More gp's available longer hours 6/5/2015 2:40 PM

151 a fee for misues 6/5/2015 2:35 PM

152 dk 6/5/2015 2:34 PM

153 dk 6/5/2015 2:33 PM

154 charge people a fee 6/5/2015 2:30 PM

155 Awareness of the problem 6/5/2015 2:28 PM

156 big advert using campaign 6/5/2015 2:27 PM

157 dk 6/5/2015 2:25 PM

158 Why should it? 6/5/2015 2:23 PM

159 send them to a different service to be treated 6/5/2015 2:23 PM

160 better triage 6/5/2015 2:23 PM

161 more places for people to go to 6/5/2015 2:20 PM

162 dk 6/5/2015 2:20 PM

163 other services open longer 6/5/2015 2:18 PM

164 Educate them TV, leaflets, etc 6/5/2015 2:17 PM

165 do an appointment or service phone service 6/5/2015 2:15 PM

166 more information about the different services 6/5/2015 2:12 PM

167 dk 6/5/2015 2:12 PM

168 The correct advice on where to go and for what 6/5/2015 2:11 PM

169 D / K 6/5/2015 2:11 PM

170 DK 6/5/2015 2:06 PM

171 more awareness of other services and when to use them 6/5/2015 2:06 PM

172 D / K 6/5/2015 2:05 PM

173 dk 6/5/2015 2:03 PM

174 removal dep't 6/5/2015 2:01 PM

175 more information available 6/5/2015 2:00 PM

156 / 240


176 Not sure that anything will stop them 6/5/2015 2:00 PM

177 other services available nearby to send them to 6/5/2015 1:59 PM

178 larger drop in cept's 6/5/2015 1:57 PM

179 send them to somewhere else/ advise on other services 6/5/2015 1:54 PM

180 fine if abused 6/5/2015 1:54 PM

181 Don't see them, send them elsewhere 6/5/2015 1:54 PM

182 a section for none emergencies 6/5/2015 1:53 PM

183 educating people more on health care. 6/5/2015 1:48 PM

184 Written warning through the post 6/5/2015 1:48 PM

185 more effective ways for people to find the right service 6/5/2015 1:47 PM

186 dk 6/5/2015 1:45 PM

187 clearer guideline of what is an what is not accessable 6/5/2015 1:43 PM

188 Posters 6/5/2015 1:43 PM

189 fine people who waste time 6/5/2015 1:41 PM

190 DK 6/5/2015 1:38 PM

191 Widespread adverts 6/5/2015 1:37 PM

192 advertise what other services are available 6/5/2015 1:36 PM

193 phone triage 6/5/2015 1:34 PM

194 more information about other services to use 6/5/2015 1:32 PM

195 Notices in prominent places 6/5/2015 1:31 PM

196 dk 6/5/2015 1:30 PM

197 More self help clinics 6/5/2015 1:29 PM

198 Don't know if you could 6/5/2015 1:25 PM

199 More specialist staff 6/5/2015 1:23 PM

200 more awareness for people to know where else they can go 6/5/2015 1:21 PM

201 dk 6/5/2015 1:20 PM

202 Leaflets maybe 6/5/2015 1:19 PM

203 Advice on appropriate dept for their needs 6/5/2015 1:17 PM

204 Campaign in media 6/5/2015 1:13 PM

205 Nothing will stop them 6/5/2015 1:11 PM

206 Posters 6/5/2015 1:08 PM

207 signposting for other dept's 6/5/2015 1:06 PM

208 D / K 6/5/2015 1:02 PM

209 Awareness of where else they can go 6/5/2015 12:57 PM

210 Knowing which other places available 6/5/2015 12:50 PM

211 None 6/5/2015 12:45 PM

212 Wide spread adverts 6/5/2015 12:39 PM

213 Make it known what it's for 6/5/2015 12:34 PM

214 making it known its only for emergencies 6/5/2015 12:26 PM

215 Issue warnings to them if wrongly used or abused 6/5/2015 12:25 PM

216 adverts on TV 6/5/2015 12:22 PM

157 / 240


217 no treatment 6/5/2015 12:22 PM

218 easier access to other services 6/5/2015 12:21 PM

219 Turn them away. Tell them to ring 111 6/5/2015 12:19 PM

220 make them leave property and ban them 6/5/2015 12:18 PM

221 not sure 6/5/2015 12:17 PM

222 Charge them for misuse 6/5/2015 12:14 PM

223 dont think you can 6/5/2015 12:12 PM

224 having somewhere else to go 6/5/2015 12:09 PM

225 adverts on explaining when to go to A+E 6/5/2015 12:09 PM

226 Nothing 6/5/2015 12:08 PM

227 fine them 6/5/2015 12:04 PM

228 Not needed 6/5/2015 12:02 PM

229 charge them 6/5/2015 11:59 AM

230 dk 6/5/2015 11:59 AM

231 dk 6/5/2015 11:57 AM

232 No idea 6/5/2015 11:55 AM

233 dont know 6/5/2015 11:53 AM

234 good advice before they attend 6/5/2015 11:52 AM

235 D / K but something needs to stop them 6/5/2015 11:48 AM

236 having a minor accidents next to A+E 6/5/2015 11:48 AM

237 Making a charg 6/5/2015 11:45 AM

238 have a bigger place 6/5/2015 11:45 AM

239 you just go there because where else would you go 6/5/2015 11:44 AM

240 more information of what qualifies as a serious accident 6/5/2015 11:41 AM

241 like drunks and druggys give emergencies priorities 6/5/2015 11:40 AM

242 send them elsewhere 6/5/2015 11:40 AM

243 dk 6/5/2015 11:36 AM

244 more information about where to go more GP to have emergency appointments 6/5/2015 11:34 AM

245 D / K 6/5/2015 11:33 AM

246 Info 6/5/2015 11:33 AM

247 nothing will, people are people and a lot of exaggerate situations 6/5/2015 11:31 AM

248 make people more aware of what it is for 6/5/2015 11:28 AM

249 Bill them 6/5/2015 11:27 AM

250 Awareness 6/5/2015 11:27 AM

251 a section for cuts and things then a different waiting room for the serious stuff 6/5/2015 11:25 AM

252 fining them 6/5/2015 11:24 AM

253 Send them elsewhere 6/5/2015 11:22 AM

254 knowedge of how they are wasting nhs times and funds 6/5/2015 11:22 AM

255 giving a warning if it happens again 6/5/2015 11:19 AM

256 have the walk in centres and doctors surgeries open late and properly staffed with necessary resources 6/5/2015 11:17 AM

257 knowledge 6/5/2015 11:17 AM

158 / 240


258 more monitoring of the condition first 6/5/2015 11:15 AM

259 turn them away 6/5/2015 11:13 AM

260 knowing what you can go for 6/5/2015 11:11 AM

261 more hospitals for minor injuries 6/5/2015 11:08 AM

262 better understanding of A+E 6/5/2015 11:08 AM

263 knowing where else to go for treatment 6/5/2015 11:06 AM

264 Longer waiting times for minor injuries 6/5/2015 11:04 AM

265 a walk in centre next to it for none emergencies 6/5/2015 11:04 AM

266 better understanding what A+E is for 6/5/2015 11:00 AM

267 dk 6/5/2015 10:59 AM

268 Clearer explanation on guidelines 6/5/2015 10:56 AM

269 weekend dr surgerys 6/5/2015 10:54 AM

270 i dont think anything will/ because thats the first place most people/everyone thinks of going to first 6/5/2015 10:53 AM

271 appointment scheme 6/5/2015 10:53 AM

272 dont know 6/5/2015 10:48 AM

273 more places open 24 hours more qualified staff 6/5/2015 10:47 AM

274 having doctors available in walk in centres 6/5/2015 10:44 AM

275 drunk tanks 6/5/2015 10:41 AM

276 make people aware 6/5/2015 10:36 AM

277 more triage nurses to send you to right place 6/5/2015 10:36 AM

278 dk 6/5/2015 10:31 AM

279 nothing 6/5/2015 10:31 AM

280 it should be available for any concern 6/5/2015 10:30 AM

281 a police presence 6/5/2015 10:26 AM

282 more walk in centres 6/5/2015 10:25 AM

283 correct guidance of patients/ all patients require treatment and they should be directed to the department which is mostsuitable for their needs

6/5/2015 10:21 AM

284 Better access at walk in centres 6/5/2015 10:21 AM

285 different units for none emergencies 6/5/2015 10:19 AM

286 putting nore emergencies in a separate waiting room 6/5/2015 10:15 AM

287 dont know 6/5/2015 10:11 AM

288 dk 6/5/2015 10:10 AM

289 a fee for treatment 6/5/2015 10:10 AM

290 even longer waiting times 6/5/2015 10:05 AM

291 send them else where 6/5/2015 10:03 AM

292 Having more walk in centres available 6/5/2015 10:02 AM

293 dk 6/5/2015 10:02 AM

294 Other places to go. 6/5/2015 9:58 AM

295 Don't know 6/5/2015 9:55 AM

296 longer GP surgery open hours 6/5/2015 9:55 AM

297 dk i dont think they should stop people from going 6/5/2015 9:54 AM

159 / 240


298 longer opening hours in gp gurgery 6/5/2015 9:51 AM

299 dk 6/5/2015 9:50 AM

300 Don't know 6/5/2015 9:50 AM

301 advertising to direct people to the correct service they need 6/5/2015 9:46 AM

302 Don't know 6/5/2015 9:45 AM

303 longer waiting times 6/5/2015 9:45 AM

304 advice on where to go instead 6/5/2015 9:43 AM

305 phone consultations 6/5/2015 9:41 AM

306 Don't know 6/5/2015 9:39 AM

307 dk i thought you could go if you needed the service 6/5/2015 9:38 AM

308 send them out, tell them where they should be, if the nhs has somewhere for them to go that is 6/5/2015 9:38 AM

309 longer waiting times 6/5/2015 9:36 AM

310 Don't know 6/5/2015 9:35 AM

311 have extra triage to send to appropriate departments 6/5/2015 9:32 AM

312 an alternative more access to GP or some kind of area to be seen to 6/5/2015 9:31 AM

313 more immediate doctor appointments available - evening surgeries 6/5/2015 9:31 AM

314 Don't know 6/5/2015 9:29 AM

315 gp office being open longer 6/5/2015 9:27 AM

316 dk 6/5/2015 9:24 AM

317 Causion them 6/5/2015 9:23 AM

318 having a doctor present at walk in centres 6/5/2015 9:21 AM

319 Don't know 6/5/2015 9:18 AM

320 dk 6/5/2015 9:16 AM

321 more knowledgeable 6/5/2015 9:14 AM

322 Don't know 6/5/2015 9:12 AM

323 education 6/5/2015 9:11 AM

324 awareness of how it is misused 6/5/2015 9:09 AM

325 more walk in centres and easier to access 6/5/2015 9:07 AM

326 better walk in centres 6/5/2015 9:05 AM

327 Longer waiting times for non emergencies 6/5/2015 9:05 AM

328 more info on what it is for not a walk in 6/5/2015 9:05 AM

329 Get the police involved 6/5/2015 9:00 AM

330 more walk in centres in all towns 6/5/2015 8:59 AM

331 an organised triage system 6/5/2015 8:54 AM

332 Easier access to other places 6/5/2015 8:54 AM

333 send them home 6/5/2015 8:53 AM

334 Fining them 6/5/2015 8:50 AM

335 dk 6/5/2015 8:49 AM

336 i dont think people do and also if the nurse doesnt this its an emergency you are sent to non-urgent care 6/5/2015 8:45 AM

337 Baning people who abuse it 6/5/2015 8:44 AM

338 dont see them if its not vital 6/5/2015 8:43 AM

160 / 240


339 give them the correct advise and tell them where they can go 6/5/2015 8:40 AM

340 Changing them 6/5/2015 8:39 AM

341 info on who should use it. 6/5/2015 8:38 AM

342 dk 6/5/2015 8:35 AM

343 Don't know 6/5/2015 8:34 AM

344 advice, on where else to go. 6/5/2015 8:32 AM

345 make them more aware of this 6/5/2015 8:26 AM

346 other services an gps open longer 6/5/2015 8:21 AM

347 D / K 6/5/2015 12:37 AM

348 D / K 6/5/2015 12:31 AM

349 D / K 6/5/2015 12:24 AM

350 Didn't know people did 6/5/2015 12:17 AM

351 Send them a letter to tell them it's wrong and where else to go to 6/5/2015 12:09 AM

352 Give more information where they could go 6/5/2015 12:01 AM

353 More information would help 6/4/2015 11:55 PM

354 Tell them about it / stop it 6/4/2015 11:48 PM

355 D / K 6/4/2015 11:41 PM

356 D / K 6/4/2015 11:35 PM

357 D / K 6/4/2015 11:27 PM

358 Education on it 6/4/2015 11:21 PM

359 Education on it 6/4/2015 11:15 PM

360 D / K 6/4/2015 11:08 PM

361 Send them away 6/4/2015 11:03 PM

362 Why? 6/4/2015 10:56 PM

363 None 6/4/2015 10:50 PM

364 if GP's were more accessible and walk-in centres were widely known about. The Battle Hill walk in has saved ourworries many times within my family since it opened and I think they do a fantastic job.

6/4/2015 10:46 PM

365 Steer minor ailments to walk in centres 6/4/2015 10:43 PM

366 Why should they be stopped 6/4/2015 10:26 PM

367 D / K 6/4/2015 10:20 PM

368 Give more information to stop misuse 6/4/2015 10:12 PM

369 None 6/4/2015 10:07 PM

370 Don't know but something needs to be done 6/4/2015 10:00 PM

371 Nothing 6/4/2015 9:54 PM

372 Campaign of awareness 6/4/2015 9:46 PM

373 Send them home 6/4/2015 9:39 PM

374 Don't see them 6/4/2015 9:32 PM

375 D / K 6/4/2015 9:24 PM

376 Not sure 6/4/2015 9:16 PM

377 TV adverts 6/4/2015 9:10 PM

378 Screen them on arrival / guide to the right place 6/4/2015 9:03 PM

161 / 240



380 Send them to a walk in centre 6/4/2015 8:46 PM

381 Not sure 6/4/2015 8:38 PM

382 TV, media, try to get through to them 6/4/2015 8:30 PM

383 Information probably 6/4/2015 8:23 PM

384 More advice for uncomprehending people 6/4/2015 8:00 PM

385 Sens them away to a walk in or 111 6/4/2015 7:51 PM

386 more walk in centres and easier to access 6/4/2015 6:39 PM

387 other service open 24/7 6/4/2015 6:27 PM

388 Better access to walk in centres 6/4/2015 6:24 PM

389 having more places for less serious conditions 6/4/2015 6:23 PM

390 services nearby to go to 6/4/2015 6:22 PM

391 Longer waiting times for non emergencies 6/4/2015 6:18 PM

392 Other services open 24/7 6/4/2015 6:17 PM

393 dk 6/4/2015 6:15 PM

394 Issue appointment times for non emergencies 6/4/2015 6:12 PM

395 all urgent care under one roof 6/4/2015 6:11 PM

396 ask people to go to a different part of the hospital 6/4/2015 6:07 PM


398 Charging for treatment 6/4/2015 6:05 PM

399 fining drunks 6/4/2015 6:03 PM

400 none emergencies should go to battlehill ( a walk in centre) 6/4/2015 6:00 PM

401 nothing 6/4/2015 5:57 PM

402 Charging them 6/4/2015 5:56 PM


404 its the hospitals fault if people use A+E inappropriately - they need to tell people where they should go 6/4/2015 5:48 PM


406 Don't know 6/4/2015 5:43 PM

407 Don't know 6/4/2015 5:38 PM

408 education starting with secondary schools through to adults 6/4/2015 5:37 PM

409 Charge them - depending on the circumstances. If they are repeatingly attending A&E when advised not to they needto be stopped

6/4/2015 5:36 PM

410 Larger departments and staff 6/4/2015 5:33 PM

411 how is this? if its an accident they need to go to A+E 6/4/2015 5:29 PM

412 Drop in clinics 6/4/2015 5:29 PM

413 A more efficient triage service set in place 6/4/2015 5:28 PM

414 Appointment scheme 6/4/2015 5:24 PM

415 dk 6/4/2015 5:21 PM

416 triage area in local areas with a doctor and nurse available for minor cuts/bumps this will free up hospitals waitingrooms the local areas - doctors surgery should be open 24/7 for this service

6/4/2015 5:20 PM

417 On the spot fines 6/4/2015 5:20 PM

162 / 240


418 dk 6/4/2015 5:16 PM

419 Nothing as people don't where else to go 6/4/2015 5:12 PM

420 these people need to be directed accordingly and not present themselves at A+E 6/4/2015 5:09 PM

421 I don't think people do use it inappropriately. 6/4/2015 5:07 PM

422 Advance appointments 6/4/2015 5:07 PM

423 No idea 6/4/2015 5:02 PM

424 restrict how many times a person can use A+E or just insist on the level of illness there must be somewhere else theycan go

6/4/2015 5:01 PM

425 Specialist units/ care for specific conditions. Burns - burns unit. Heart - heart unit. Mental health etc. 6/4/2015 4:58 PM

426 dk 6/4/2015 4:57 PM

427 obviously people are assessed and the assessment nurse will direct the patients where to go so in effect no oneshould be using A+E inappropriately

6/4/2015 4:54 PM

428 Help people understand the services available 6/4/2015 4:50 PM

429 Info as to where they should go 6/4/2015 4:48 PM

430 i think A+E should have two departments and a doctor or nurse should tell you which one to go into 6/4/2015 4:47 PM

431 More GP appointments available 6/4/2015 4:45 PM

432 Dk 6/4/2015 4:40 PM

433 turn them away everyone knows why you go to A+E and when you should go to a walk in centre 6/4/2015 4:39 PM

434 DK 6/4/2015 4:38 PM

435 dr's and walk in centres open later than they do now. 6/4/2015 4:25 PM

436 more immediate doctors appointments evening surgeries walk in centres open later 6/4/2015 4:24 PM

437 dk 6/4/2015 4:23 PM

438 The Drs and nurses telling them where to go 6/4/2015 4:19 PM

439 a fine - if used innapropriately 6/4/2015 4:19 PM

440 tell them to go somewhere else 6/4/2015 4:19 PM

441 not let them in make more walk in centres 6/4/2015 4:14 PM

442 send them to minor injuries 6/4/2015 4:13 PM

443 The silly people calling with such minor ailments which could be dealt with at home, should be sent home. 6/4/2015 4:11 PM

444 managed organisation 6/4/2015 4:08 PM

445 well anyone turning up drunk i would fine them they need to be removed and can be sorted out in one of these walk incentres the following days - this country is too soft now the people are

6/4/2015 4:08 PM

446 Some kind of system to direct them to a different department 6/4/2015 4:02 PM

447 i dont think people do think i think they are all genuine cases that go everytime i go the people there look really ill 6/4/2015 4:01 PM

448 well they cant get into trouble for it because its a service we're entitled to 6/4/2015 4:01 PM

449 longer opening hours of surgeries longer opening hours of urgent care centres 6/4/2015 3:54 PM

450 dk 6/4/2015 3:54 PM

451 Keep other places open longer. 6/4/2015 3:52 PM

452 longer hours for gp 6/4/2015 3:48 PM

453 a better service from 111 6/4/2015 3:48 PM

454 better sign posting of where to go 6/4/2015 3:44 PM

455 if they made it bigger 6/4/2015 3:43 PM

456 unsure, I suppose they will have to go elsewhere. 6/4/2015 3:42 PM

163 / 240


457 the whole NHS needs to be looked at. too many nurses and doctors standing talking and coffee too much admin andstill mistakes are too high over paid for too much money which could be spent so much better througout the NHS

6/4/2015 3:39 PM

458 more information telling people why they go or dont go 6/4/2015 3:39 PM

459 dk 6/4/2015 3:33 PM

460 dk it needs to monitored properly 6/4/2015 3:31 PM

461 DK. Have other places open for them to go to. 6/4/2015 3:29 PM

462 information for where they should go/ after all they are still ill and need to see a doctor 6/4/2015 3:25 PM

463 having somewhere else to go in an emergency because you could just go to A+E anyway 6/4/2015 3:24 PM

464 Urgent care centres open longer hours. 6/4/2015 3:18 PM

465 nothing 6/4/2015 3:14 PM

466 Direct them to the correct service what is available for them at that time. 6/4/2015 3:09 PM

467 charge the drunks a fine for just turning up and wasting professionals time 6/4/2015 3:01 PM

468 Have somewhere else for people to go if they can't go to A&E. 6/4/2015 2:57 PM

469 ask them to go to battlehill 6/4/2015 2:55 PM

470 dk 6/4/2015 2:45 PM

471 Having the walk n centre open at the same time. 6/4/2015 2:44 PM

472 tell them to go elsewhere/ they should just go to a walk in centre, battlehill or somewhere 6/4/2015 2:34 PM

473 Someone at A&E should decide where people go when they have been assessed. 6/4/2015 2:33 PM

474 telling them to go else where 6/4/2015 2:26 PM

475 Refer elsewhere. 6/4/2015 2:26 PM

476 turn them away at the doors of a&e / people would soon get the message 6/4/2015 2:17 PM

477 Refuse them 6/4/2015 2:17 PM

478 refuse to treat them 6/4/2015 2:08 PM

479 if they shouldnt be there i.e something they could tend to themselves at home, then they should be turned awayrepeat offenders should get fined

6/4/2015 2:06 PM

480 other places to go. 6/4/2015 2:01 PM

481 other places for them to go 6/4/2015 1:55 PM

482 an alternative - longer gp hours 6/4/2015 1:54 PM

483 Refuse to treat. 6/4/2015 1:49 PM

484 they must be sent to an out of hours service 6/4/2015 1:44 PM

485 Surgeries attached to A&E departments. 6/4/2015 1:43 PM

486 dk 6/4/2015 1:30 PM

487 Charge them to see anyone 6/4/2015 1:24 PM

488 more information to help people 6/4/2015 1:22 PM

489 Dont see them 6/4/2015 1:16 PM

490 Dont see them 6/4/2015 1:10 PM

491 Have somewhere else to refer them to. 6/4/2015 12:59 PM

492 have somewhere else for them to go 24/7 6/4/2015 12:52 PM

493 Have somewhere to refer to. 6/4/2015 12:45 PM

494 Don't see them. 6/4/2015 12:36 PM

495 more walk in centres and gp out of hours 6/4/2015 12:31 PM

164 / 240


496 Refer them somewhere else. 6/4/2015 12:28 PM

497 changing them for the service 6/4/2015 12:27 PM

498 gp surgery open longer 6/4/2015 12:25 PM

499 Have somewhere else for them to go. 6/4/2015 12:18 PM


501 they shouldnt advised if its self inflicted 6/4/2015 12:15 PM

502 leaflets with advice about where else they can go 6/4/2015 12:10 PM

503 Refuse to treat them 6/4/2015 12:09 PM

504 there is walk in centres available for none emergencies 6/4/2015 12:05 PM

505 more knowledge of other services 6/4/2015 12:02 PM

506 knowing of other services available 6/4/2015 11:58 AM

507 More information available to choose the right service 6/4/2015 11:55 AM

508 more services available 6/4/2015 11:55 AM

509 more urgent care walk in centres 6/4/2015 11:51 AM

510 dk 6/4/2015 11:49 AM

511 Be able to get an appointment with GP 6/4/2015 11:47 AM

512 Other services to open longer 6/4/2015 11:37 AM

513 information to help people understand which service they can use 6/4/2015 11:27 AM

514 refer elsewhere 6/4/2015 11:26 AM

515 dk 6/4/2015 11:26 AM

516 other services to have longer opening hours 6/4/2015 11:20 AM

517 Charge people a fee 6/4/2015 11:20 AM

518 educate them to use other services 6/4/2015 11:19 AM

519 dont see them 6/4/2015 11:14 AM

520 somewhere else to go 6/4/2015 11:13 AM

521 Better information and advice 6/4/2015 11:11 AM

522 refuse to see them 6/4/2015 11:07 AM

523 more urgent care places to go to 6/4/2015 11:05 AM

524 have somewhere else for them 6/4/2015 11:01 AM

525 Refuse to treat 6/4/2015 11:01 AM

526 dk 6/4/2015 10:59 AM

527 Refuse to treat 6/4/2015 10:57 AM

528 have somewhere else for them 6/4/2015 10:56 AM

529 a&e send them to another service 6/4/2015 10:53 AM

530 dont treat them 6/4/2015 10:53 AM

531 Refer elsewhere 6/4/2015 10:52 AM

532 refuse to treat them 6/4/2015 10:49 AM

533 Refer elsewhere 6/4/2015 10:46 AM

534 more support from the other services 6/4/2015 10:44 AM

535 Charge time wasters 6/4/2015 10:42 AM

536 Having some other 24/7 place to go 6/4/2015 10:39 AM

165 / 240


537 better walk in centres 6/4/2015 10:37 AM

538 dont treat them 6/4/2015 10:37 AM

539 People understanding better when they should not us A&E 6/4/2015 10:33 AM

540 don't treat them 6/4/2015 10:31 AM

541 been able to get an appointment with gp 6/4/2015 10:30 AM

542 More facilities not A&E 6/4/2015 10:28 AM

543 don't treat them send them elsewhere 6/4/2015 10:26 AM

544 other places to go 6/4/2015 10:21 AM

545 Don't treat them 6/4/2015 10:21 AM

546 other places / services to use 6/4/2015 10:16 AM

547 Highlight other services to them. 6/4/2015 10:16 AM

548 offer other services 6/4/2015 10:10 AM

549 Refuse to treat them 6/4/2015 10:10 AM

550 longer opening hours at gp surgery 6/4/2015 9:38 AM

551 Direct them elsewhere 6/3/2015 5:16 PM

552 Have other places to go 6/3/2015 5:10 PM

553 Have some clear places for them 6/3/2015 5:03 PM

554 Don't treat them 6/3/2015 4:57 PM

555 Refer to somewhere else 6/3/2015 4:52 PM

556 Refuse to see them 6/3/2015 4:43 PM

557 more information about places to go 6/3/2015 4:42 PM

558 Have another area they can go to 6/3/2015 4:37 PM

559 Other places to go, which free up A&E 6/3/2015 4:26 PM

560 Having somewhere to refer them to 6/3/2015 4:16 PM

561 more information available for each service 6/3/2015 4:15 PM

562 more services open at weekends and bank holidays 6/3/2015 4:14 PM

563 Learn to refuse them 6/3/2015 4:08 PM


565 other services to go to first 6/3/2015 3:45 PM

566 Not sure you'll ever stop that 6/3/2015 3:44 PM

567 Somewhere else to go 6/3/2015 3:37 PM

568 People will always abuse health services, not sure can be stopped 6/3/2015 3:30 PM

569 Offer other places to go 6/3/2015 3:14 PM

570 Turn them away refer to others 6/3/2015 3:01 PM


572 more information available about other services 6/3/2015 2:49 PM

573 Provide other services 6/3/2015 2:49 PM

574 Refuse to seem them 6/3/2015 2:43 PM

575 Refer them elsewhere 6/3/2015 2:34 PM

576 Refuse them treatment 6/3/2015 2:26 PM

577 Tell people where else they can go 6/3/2015 2:14 PM

166 / 240


578 dk 6/3/2015 2:07 PM

579 Have other places to send them 6/3/2015 11:35 AM

580 More info on when not to. 6/3/2015 11:26 AM

581 Don't treat them in A&E 6/3/2015 11:05 AM

582 Don't know 6/3/2015 10:58 AM

583 dk 6/3/2015 10:57 AM

584 Turn them away 6/3/2015 10:53 AM

585 other services to have longer opening hours 6/3/2015 10:49 AM

586 Charge the non urgent cases 6/3/2015 10:47 AM

587 Refer them to other places 6/3/2015 10:41 AM

588 Understanding what it means ie accident and emergency and by improving information about the alternatives. 6/3/2015 10:40 AM

589 a more clear message 6/3/2015 10:36 AM

590 Not sure 6/3/2015 10:36 AM

591 Don't know 6/3/2015 10:30 AM

592 more information and knowledge 6/3/2015 10:27 AM

593 dont know 6/3/2015 10:23 AM

594 other services to go to nearby 6/3/2015 10:17 AM

595 Have 24hr doctor surgeries 6/3/2015 10:16 AM

596 longer opening hours at gp surgery and walk in centres 6/3/2015 10:11 AM

597 Don't see them 6/3/2015 10:09 AM

598 fine people 6/3/2015 10:08 AM

599 gp out of hours or walk in centre located near a&e 6/3/2015 10:00 AM

600 advertise how important it is that the service should not be abused 6/3/2015 9:59 AM

601 Have somewhere else for them to go 6/3/2015 9:58 AM

602 a choice of other places to go 6/3/2015 9:54 AM

603 dk 6/3/2015 9:53 AM

604 Other places in the community to go. 6/3/2015 9:52 AM

605 more places to go 6/3/2015 9:13 AM

606 more knowledge of other places to go 6/3/2015 9:05 AM

607 more places for people to go 6/3/2015 8:56 AM

608 fine people like (drunks) 6/3/2015 8:46 AM

609 Have somewhere else for them to go 6/2/2015 5:29 PM

610 charge people for abusing the service 6/2/2015 5:29 PM

611 dk 6/2/2015 5:25 PM

612 Give people more information on other services 6/2/2015 5:21 PM

613 dk 6/2/2015 5:19 PM

614 More information about other services 6/2/2015 5:14 PM

615 doctors surgery to be open longer 6/2/2015 5:13 PM

616 dk 6/2/2015 5:08 PM

617 Change the name above the door 6/2/2015 5:05 PM

618 more choice of other services 6/2/2015 5:02 PM

167 / 240


619 More information available about other NHS service 6/2/2015 4:57 PM

620 make it easier to see doctors elsewhere 6/2/2015 4:53 PM

621 refuse to see them send them elsewhere 6/2/2015 4:45 PM

622 dk 6/2/2015 4:44 PM

623 Longer opening hours at other services 6/2/2015 4:36 PM

624 tell people where they need to go instead 6/2/2015 4:32 PM

625 dk 6/2/2015 4:31 PM

626 dk 6/2/2015 4:24 PM

627 dont treat them, fine them financially 6/2/2015 4:24 PM

628 other places for them to go 6/2/2015 4:19 PM

629 Charge people who abuse the service 6/2/2015 4:18 PM

630 charge them to see someone 6/2/2015 4:14 PM

631 More confidence in other services 6/2/2015 4:12 PM

632 dont see them 6/2/2015 4:09 PM

633 More GP's so they can easily get an appointment 6/2/2015 4:05 PM

634 refer them to walk in centres 6/2/2015 4:03 PM

635 dk 6/2/2015 3:57 PM

636 dk 6/2/2015 3:56 PM

637 dont know 6/2/2015 3:53 PM

638 GP surgery opening longer 6/2/2015 3:50 PM

639 dk 6/2/2015 3:48 PM

640 Dont know 6/2/2015 3:42 PM

641 dont treat them send them somewhere else 6/2/2015 3:41 PM

642 People don't want to think, A&E is always open and therefore easy. 6/2/2015 3:39 PM

643 People need to be made more aware of walk in centres 6/2/2015 3:36 PM

644 more information around the area 6/2/2015 3:30 PM

645 Dont know 6/2/2015 3:24 PM

646 telling people 6/2/2015 3:22 PM

647 More information about services provided 6/2/2015 3:18 PM

648 Fine for anyone abusing the service 6/2/2015 3:11 PM

649 educate people 6/2/2015 3:09 PM

650 Dont know 6/2/2015 3:05 PM

651 Recieving a fine for abusing the service 6/2/2015 3:00 PM

652 give them somewhere to go 6/2/2015 2:58 PM

653 Leaflets in surgery 6/2/2015 2:47 PM

654 dont know 6/2/2015 2:45 PM

655 Dont know 6/2/2015 2:40 PM

656 Shorter wiating times at doctors 6/2/2015 2:34 PM

657 other options 6/2/2015 2:30 PM

658 Dont know 6/2/2015 2:29 PM

659 Dont know 6/2/2015 2:22 PM

168 / 240



661 just dont see them 6/2/2015 2:15 PM

662 although I have had a positive experience with 111 alot of people have not I would invest in a trairge area only crossbetween 111 and a walk in centre but not situated within A & E with treatment areas for cuts, bruises, coughs, colds,temperatures etc, this would cut down waiting times and send those patients who are critical to A&E appropriately andtimeously also look into the A & E appropriate care for the very elderley

6/2/2015 2:07 PM

663 Dont know 6/2/2015 2:07 PM

664 Dont know 6/2/2015 1:52 PM

665 Dont know 6/2/2015 1:45 PM

666 Make A&E ambulance only 6/2/2015 1:33 PM

667 dont see them 6/2/2015 1:26 PM

668 Ambulance only access 6/2/2015 1:25 PM

669 DK 6/2/2015 1:16 PM

670 More information about where to go for what 6/2/2015 1:06 PM

671 More information about where to go 6/2/2015 12:12 PM

672 dk 6/2/2015 12:04 PM

673 refusing to see them 6/2/2015 11:54 AM

674 dk 6/2/2015 11:51 AM

675 dk 6/2/2015 11:41 AM

676 Better access to minor injury/illness services 6/1/2015 4:57 AM

677 Better triage that would be able to send people to walk in centres or GP 5/30/2015 8:27 AM

678 Better access to GP's Better access to social care services 5/28/2015 3:50 PM

679 Better access to general practice 5/27/2015 10:25 PM

680 Accessible go services 5/27/2015 10:22 AM

681 gp access 7/7 extended hours 5/26/2015 12:15 PM

682 Better access to their own GP. 5/26/2015 10:24 AM

683 More GP's and shorter times to get an appointment. 5/24/2015 10:20 PM

684 nothing 5/22/2015 12:23 PM

685 offer other services to the public within unsocial hours 5/21/2015 6:17 PM

686 Make A&E fully integrated with GP OOH service and primary care so that if patient turns up at A&E with conditionmore suitable for primary care can be seen there in same dept by that service. Stop 111 risk averse behaviour. Get agrip of elderly care homes and nursing homes and manage end of life care properly.

5/21/2015 4:18 PM

687 Greater access to alternatives in the community. Once accessing them then A&E can be reduced 5/21/2015 3:56 PM

688 people need educating 5/21/2015 12:37 PM

689 medical knowledge/understanding, access to gp surgeries 24/7/365 5/21/2015 12:20 PM

690 Better availability of GP services , beyond 9 to 5 , 5 days a week. 5/21/2015 10:46 AM

691 Arrest drunks and keep in jail overnight Have a GP service adjacent to all A & E departments 5/21/2015 9:30 AM

692 24hr walk in centres 5/21/2015 8:25 AM

693 if alcohol is involved charge them for ambulance and treatment 5/21/2015 6:57 AM

694 Make provision for them to have suitable alternatives and provide them with information on how to access these.When I went to Minor Injuries at the RVI when my GP was unavailable I was referred to A&E and subsequentlyadmitted same day to Ward 47! Other similar instances have occurred also.

5/20/2015 7:47 PM

695 Better self care education and support for all especially for families with children. Better advertising of pharmacyservices.

5/20/2015 2:57 PM

169 / 240


696 banning Drunk people from being seen there, repeat offenders. Charging repeat offenders or charging people whohave come in with minor ailments to encourage more people to see their GP for free.

5/20/2015 2:34 PM

697 Education 5/20/2015 2:14 PM

698 Effective triage systems run by experienced GPs based in/alongside A&E units but NOT employed by FTs who havepecuniary interests in maximising activity

5/20/2015 12:55 PM

699 provide gp services alongside A&E to redirect to these on patients presenting inappropriately to A&E. Educationpatients is the key

5/20/2015 12:01 PM

700 appropriate alternative 5/20/2015 11:35 AM

701 Send them somewhere else 5/20/2015 10:34 AM

702 Open GP services 24/7 and make sure everyone can access their GP either face to face or triage the same day. GPsurgeries are too outdated and need to wake up to the 21st Century, life has become so convenient with 24 access tointernet services and 7 day openings that people have come to expect this of everything

5/20/2015 9:15 AM

703 Better triage, have walk in centre close by. Better education of public 5/19/2015 8:43 PM

704 Better access to their GP - seeing a dr 5/19/2015 6:25 PM

170 / 240


Q40 What do you consider important whenchoosing which urgent and emergency careservices to use? (Please rate 1 being very

important and 5 being not important)Answered: 721 Skipped: 59

Seeing theright health...

Getting anappointment ...

Seeing someonethe same day

Close to whereI live/work

171 / 240


70.89%509

22.84%164

5.15%37

0.70%5

0.42%3

718

48.60%348

38.97%279

10.75%77

0.98%7

0.70%5

716

50.42%361

34.64%248

12.99%93

1.54%11

0.42%3

716

48.74%347

35.39%252

12.92%92

2.25%16

0.70%5

712

77.22%61

18.99%15

3.80%3

0.00%0

0.00%0

79

# Please state the service that you've rated under 'other' Date

1 Not waiting after triage for hours to be seen 6/30/2015 5:04 PM

2 If it is a true emergency a patient should expect to go to wherever is avialable within reason adn employers beamenable to this, within reason. It is not hte NHS's role to fit in around pateints child care, shopping trips or lethargy. Atrue emergency should travel adn be given the options to do this.

6/26/2015 11:42 AM

3 How long you might have to wait. 6/25/2015 9:42 AM

4 Out of hours GP service is a credible alternative to A&E for non-life threatening conditions. I would like to see thefunding for this area increased and people directed to use it through media campaign. In my view 7 day GP serviceswill never be impleted due to a variety of reasons, but out of hours GP's play a vital role within the urgent carelandscape and are, more often than not, forgotton about and underused.

6/8/2015 9:30 AM

5 Easy to see someone 6/5/2015 4:09 PM

6 mental health specialists available 6/5/2015 4:07 PM

7 quality care 6/5/2015 12:15 PM

1 2 3 4 5

I live/work

Other (pleasespecify whic...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1 2 3 4 5 Total

Seeing the right health professional

Getting an appointment at a time suitable for me

Seeing someone the same day

Close to where I live/work

Other (please specify which service)

172 / 240


8 Speaks good English 6/5/2015 12:08 PM

9 support for aftercare 6/5/2015 11:26 AM

10 a well established resourced and manned establishment 6/5/2015 11:19 AM

11 not too long of a wait 6/5/2015 11:09 AM

12 have a doctor available 6/5/2015 10:46 AM

13 waiting times 6/5/2015 10:23 AM

14 have correct facilities 6/5/2015 10:12 AM

15 have someone who wants to care for you 6/5/2015 9:55 AM

16 having a nurse there 6/5/2015 9:39 AM

17 continuity with the specialist you have seen 6/5/2015 9:32 AM

18 having a qualified doctor at every centre 6/5/2015 9:24 AM

19 speed 6/5/2015 9:12 AM

20 deciding which service to use. there are too many services under the same umbrella (title) urgent and emergency care.it should be either A+E or a simple walk in centre when GP surgeries are closed

6/5/2015 9:10 AM

21 having someone who knows what they are doing and can speak english 6/5/2015 9:06 AM

22 being directed to the correct department 6/5/2015 8:56 AM

23 east to access 6/5/2015 8:22 AM

24 Good at speaking English 6/4/2015 10:57 PM

25 Can understand them 6/4/2015 10:51 PM

26 D / K 6/4/2015 10:36 PM

27 specialist 6/4/2015 6:25 PM

28 sound advice from who sends you to urgent care 6/4/2015 5:50 PM

29 no queue 6/4/2015 5:38 PM

30 competent staff to dr you 6/4/2015 5:30 PM

31 choice of hospital 6/4/2015 5:23 PM

32 directed to the correct department to relieve all the patients the stress of over crowded waiting rooms 6/4/2015 5:11 PM

33 getting sorted out quickly 6/4/2015 5:09 PM

34 Specified units 6/4/2015 5:00 PM

35 waiting time 6/4/2015 4:55 PM

36 Prompt service, no waiting times 6/4/2015 4:49 PM

37 getting the right treatment 6/4/2015 4:25 PM

38 a place with high standards, good reviews 6/4/2015 4:25 PM

39 reduced queue 6/4/2015 4:14 PM

40 A qualified and trusted Dr 6/4/2015 4:13 PM

41 being treated accordingly 6/4/2015 4:09 PM

42 the least waiting time 6/4/2015 4:04 PM

43 the correct department 6/4/2015 4:03 PM

44 have been sent to the right place also not long queues 6/4/2015 3:57 PM

45 sent to the right department 6/4/2015 3:49 PM

46 being addicted to the proper service 6/4/2015 3:45 PM

47 having somewhere or going somewhere where they know about you, have your doctors notes there 6/4/2015 3:27 PM

173 / 240


48 chemists open late 6/4/2015 3:19 PM

49 1 hour max waiting time 6/4/2015 3:17 PM

50 quick response/ turn around not too long waiting. 6/4/2015 3:11 PM

51 prompt ambulance service 6/4/2015 3:03 PM

52 someone who can answer your questions and see to you. 6/4/2015 2:59 PM

53 Going to the place which is right for you. 6/4/2015 2:45 PM

54 correct trained staff for your problem 6/4/2015 2:35 PM

55 seeing the same 6/4/2015 2:18 PM

56 trust is being dealt with before a minor ailment 6/4/2015 1:45 PM

57 waiting times when attending 6/4/2015 12:03 PM

58 someone who is medically trained 6/4/2015 10:31 AM

59 Getting the right treatment 6/3/2015 2:07 PM

60 I do not understand how to respond to "other" except appointments with my GP are not readily available and tenminutes is insufficient. Not every patient will be able to assess the seriousness of their condition. GPs will tend to rushinto providing prescriptions without a proper diagnosis when the next patient is only ten minutes away. The question ismisleading as for urgent and emergency care it would be sensible to dial 999 for an ambulance.

6/3/2015 10:55 AM

61 Getting the right treatment 6/2/2015 11:42 AM

62 Minor Injuries 5/20/2015 8:01 PM

174 / 240


Q41 What suggestions do you have thatwould improve your NHS healthcare?


# Responses Date

1 More support for GP surgeries - mine is so busy 7/22/2015 1:10 PM

2 ? 7/22/2015 11:08 AM

3 more stringent checks on non UK residents therefore less NHS funding being taken up by those with no entitlement 7/10/2015 11:49 AM

4 More community Care. 7/7/2015 4:21 PM

5 Information to residents on accessing relevant healthcare and utilise social media. 7/5/2015 2:48 PM

6 Closing Wansbeck and Northtyneside hospital sites and consolidating them on the cramlington site over a persiod of10-20 years

7/3/2015 10:34 AM

7 Take control away from GPs again and re-negotiate the GP contracts 6/30/2015 5:04 PM

8 More efficient way of working. Simplify work pathways 6/30/2015 4:45 PM

9 Not wasting resources on poorly performing or underused servcies - NHS 111 & soem walk in centres come to mind 6/29/2015 4:51 PM

10 More GPs 6/29/2015 4:31 PM

11 Only treat people who can provide ID in form of national insurance card which they can carry on them. For all others,a payment as every other country has, for people who are 'health tourists' should be incurred.

6/29/2015 4:13 PM

12 Easy Access to non A&E out of hours care that patients would have confidence in. 6/29/2015 1:44 PM

13 more stafff and more funding 6/27/2015 3:51 AM

14 children have priority over adults when attending walk in centres + gps - can sometimes be annoying when not feelingwell. I know this sounds selfish but when your poorly you are.

6/26/2015 1:47 PM

15 Cross check all treatment with NI number and charge anyone who has not paid into the British tax/NI system. 6/26/2015 12:40 PM

16 more funding and better use of the funding, less funding for unneccessary care, less reliance on agency staff 6/26/2015 12:39 PM

17 Unfortunately the recent dismantling of general practice is unlikely to be reversed. So I suggest you design theservices round the people, not try to make people uses services you want them to use (see comments about A&Eearler).

6/26/2015 12:08 PM

18 Access to specialist care 6/26/2015 11:58 AM

19 BETTER WAITING TIMES. MORE HEALTHCARE PROFESSIONALS 6/26/2015 11:47 AM

20 Include more clinicians in decisions The Govt must realisee that health care for a naiton cannot be made to matchprivate healthcare patterns which are there to provide a profit - and subsequenlty leave those who have unrpoiftablecomndidiotns to suffer and for the state to pick up the bill anyway

6/26/2015 11:42 AM

21 Better access to my GP. I work full-time hours, on a shift based rota, and struggle to get an appointment when I amnot working. If I wish to make an appointment during working hours I have to take this as holiday time, even though Iwork within the NHS.

6/25/2015 4:03 PM

22 More early morning or evening or weekend clinics. i work full time and care for 2 elderly relatives. I find it difficult toattend my regular chronic disease clinics without taking time of work. you have to attend one week for blood tests thennext week for clinic review so it means taking 2 days off close to each other, The surgery is very good and tries to fitme in early morning but this is always a struggle which I have to negotiate.

6/25/2015 9:42 AM

23 Longer opening hours of GP surgery 6/24/2015 5:15 PM

24 More extended hours at GP practise. 6/24/2015 4:43 PM

25 GP pactices open in evenings and at weekends. 6/24/2015 4:39 PM

26 GP surgery open hours as that of walk in centre ensure people are aware of how they can access the right service in aclear unabigious way. Better use of IT systems A continuos patient record / journey when passing through severalhealth care professionals / services.

6/24/2015 3:10 PM

175 / 240


27 use NUTH - stop using Rake Lane! 6/24/2015 2:49 PM

28 A joined up approach to health care ie consultations blood tests etc to be done on same appointment. Alsoconsideration to peoples working arrangements when sending out appointments

6/24/2015 2:14 PM

29 More access to nin urgent care outside of normal working hours 6/24/2015 11:37 AM

30 Ambulances - if you have to wait a long time for an ambulance to go to Cramlington your condition could deteriorate.The distance to Cramlington is too far to move someone in pain without proper pain relief in a car.

6/24/2015 10:38 AM

31 Don't move local GP service further away to new local hospital as there is no transport and noe infrastructure forpedestrians or cyclists

6/24/2015 10:34 AM

32 Less arsey reception staff, more customer focused 6/10/2015 7:58 PM

33 Texts being used to alert patients 10 mins before their appointments (once they've signed in). Patients could then sitelsewhere or walk around a bit, or have a cup of tea rather than being stuck on the same chair in the same awfulsurroundings for hours. At least experiment with this?

6/10/2015 5:40 PM

34 Direct people away from A&E and towards out of hours GP's, walk in centres and pharmacists for minor ailments. 6/8/2015 9:30 AM

35 See above re complementary medicine and diet.It relates to self care. See research on Placebo, and use of the mind/body's natural healing potential.

6/7/2015 5:20 PM

36 Skype appointments 6/5/2015 7:03 PM

37 more self help clinics 6/5/2015 6:58 PM

38 Don't know 6/5/2015 6:56 PM

39 None 6/5/2015 6:54 PM

40 More convenient opening GP's weekend surgery 6/5/2015 6:50 PM

41 more self help units 6/5/2015 6:50 PM

42 more staff 6/5/2015 6:46 PM

43 Stop shutting clinics 6/5/2015 6:43 PM

44 dk 6/5/2015 6:41 PM

45 Don't know 6/5/2015 6:38 PM

46 more elderly care 6/5/2015 6:37 PM

47 Don't know 6/5/2015 6:31 PM


49 Departments open on weekends 6/5/2015 6:20 PM

50 Day care centres 6/5/2015 6:15 PM

51 Shorter hours and more staff 6/5/2015 6:09 PM

52 More home visit staff 6/5/2015 6:01 PM

53 Don't know 6/5/2015 5:56 PM

54 Don't know 6/5/2015 5:50 PM




58 Don't know 6/5/2015 5:18 PM

59 More on-the-day appointments 6/5/2015 5:13 PM

60 Don't know 6/5/2015 5:08 PM

61 None 6/5/2015 5:03 PM


63 Think it's ok the way it is 6/5/2015 4:47 PM

176 / 240


64 Internet and phone appointments 6/5/2015 4:41 PM


66 Quicker urgent appointments at GP's 6/5/2015 4:28 PM

67 No cutbacks on services 6/5/2015 4:22 PM

68 To be more patient focused and not money 6/5/2015 4:16 PM

69 Larger hospitals to cope with larger demand 6/5/2015 4:09 PM

70 have trained mental health professionals available at all times 6/5/2015 4:07 PM

71 More appointments with specialists 6/5/2015 4:03 PM

72 work with your body. keep it fit 6/5/2015 3:55 PM

73 Improve staff morale 6/5/2015 3:55 PM

74 No cutbacks 6/5/2015 3:49 PM

75 dk 6/5/2015 3:48 PM

76 Get an appointment with your GP 6/5/2015 3:41 PM

77 Doctors to do more home visits 6/5/2015 3:34 PM

78 dk 6/5/2015 3:33 PM

79 More qualified doctors and nurses 6/5/2015 3:27 PM

80 quicker to get in touch with the right service 6/5/2015 3:26 PM

81 Be able to get GP appointment when you need one 6/5/2015 3:24 PM

82 Services that are easier to access 6/5/2015 3:22 PM

83 make it easier to access the service not harder 6/5/2015 3:22 PM

84 more medical health professionals 6/5/2015 3:21 PM

85 more clinics 6/5/2015 3:21 PM

86 none 6/5/2015 3:17 PM

87 more trained staff 6/5/2015 3:17 PM

88 train more staff to deal with demand 6/5/2015 3:16 PM

89 more walk in and drop in centres 6/5/2015 3:13 PM

90 more appointment available on weekends 6/5/2015 3:12 PM

91 none 6/5/2015 3:10 PM

92 nothing think its fine 6/5/2015 3:09 PM

93 easier to get to see your gp 6/5/2015 3:07 PM

94 more clinics and drop in centres 6/5/2015 3:07 PM

95 ease of access to mental health facilities 6/5/2015 3:05 PM

96 more on call staff 6/5/2015 3:03 PM

97 be able to make appointments electronically 6/5/2015 3:02 PM

98 more information whats available 6/5/2015 3:01 PM

99 dk 6/5/2015 3:00 PM

100 nothing 6/5/2015 2:56 PM

101 dk 6/5/2015 2:55 PM

102 reduce waiting lists for specialist care 6/5/2015 2:55 PM

103 dk 6/5/2015 2:52 PM

104 services available 24/7 6/5/2015 2:51 PM

177 / 240


105 more info on he tv 6/5/2015 2:50 PM

106 be able to get a GP appointment when you need one 6/5/2015 2:48 PM

107 DK 6/5/2015 2:45 PM

108 More advice available online 6/5/2015 2:43 PM

109 more trained health professionals 6/5/2015 2:42 PM

110 more services for people with mental health problems 6/5/2015 2:41 PM

111 appointments on the day 6/5/2015 2:40 PM

112 100% as it is 6/5/2015 2:36 PM

113 D / K 6/5/2015 2:35 PM

114 dk 6/5/2015 2:35 PM

115 train more staff 6/5/2015 2:33 PM

116 none 6/5/2015 2:30 PM

117 None 6/5/2015 2:29 PM

118 dk 6/5/2015 2:28 PM

119 none 6/5/2015 2:25 PM

120 None 6/5/2015 2:24 PM

121 be able to get to see your GP when you need to 6/5/2015 2:24 PM

122 better elderly care 6/5/2015 2:23 PM

123 all services to be open 24/7 6/5/2015 2:21 PM

124 better aftercare 6/5/2015 2:20 PM

125 no cutbacks 6/5/2015 2:19 PM

126 None 6/5/2015 2:18 PM

127 more family orientated centres 6/5/2015 2:16 PM

128 more doctors and nurses to cope with demand 6/5/2015 2:14 PM

129 GPs to have more appointments available 6/5/2015 2:13 PM

130 More trained staff 6/5/2015 2:11 PM

131 Longer opening hours 6/5/2015 2:11 PM

132 more GP appointments available 6/5/2015 2:07 PM

133 DK 6/5/2015 2:06 PM

134 Self help needs to be pushed 6/5/2015 2:06 PM

135 none/ dk 6/5/2015 2:04 PM

136 longer surgery hours 6/5/2015 2:02 PM

137 give services a name that everyone can understand 6/5/2015 2:01 PM

138 None needed 6/5/2015 2:01 PM

139 no more cutbacks 6/5/2015 2:00 PM

140 Not really 6/5/2015 1:57 PM

141 more care for the elderly 6/5/2015 1:55 PM

142 more staff working stop cutting funds 6/5/2015 1:55 PM

143 I'm happy with my healthcare 6/5/2015 1:55 PM

144 better knowledge of how to 6/5/2015 1:53 PM

145 Making people more aware of self care 6/5/2015 1:49 PM

178 / 240


146 Stop the abuse 6/5/2015 1:49 PM

147 more awareness of each service 6/5/2015 1:48 PM

148 communication between all of the health services 6/5/2015 1:47 PM

149 More posters in schools and busy places 6/5/2015 1:44 PM

150 longer opening hours at GP surgeries 6/5/2015 1:43 PM

151 More staff more nurses 6/5/2015 1:43 PM

152 None needed in my area 6/5/2015 1:39 PM

153 Make appointments easier to get 6/5/2015 1:39 PM

154 improve access to NHS Services 6/5/2015 1:37 PM

155 internet appointment 6/5/2015 1:34 PM

156 not as many services to choose from so people do not get confused 6/5/2015 1:32 PM

157 NHS gives 100% 6/5/2015 1:32 PM

158 more services that are easy to access 6/5/2015 1:32 PM

159 Stop shutting down clinics 6/5/2015 1:29 PM


161 dk 6/5/2015 1:25 PM

162 More specialist care 6/5/2015 1:24 PM

163 help older people get the right care 6/5/2015 1:22 PM

164 dk 6/5/2015 1:21 PM

165 Excellent service in North Tyneside 6/5/2015 1:20 PM

166 no 6/5/2015 1:18 PM

167 None 6/5/2015 1:15 PM

168 More child friendly places 6/5/2015 1:12 PM

169 None needed 6/5/2015 1:09 PM

170 more flexible appointments 6/5/2015 1:07 PM

171 None 6/5/2015 1:03 PM

172 None needed, great service 6/5/2015 12:58 PM

173 D / K 6/5/2015 12:51 PM

174 None needed 6/5/2015 12:45 PM

175 No 6/5/2015 12:40 PM

176 More people sent to walk ins 6/5/2015 12:35 PM

177 dk 6/5/2015 12:27 PM

178 I'm happy with my NHS 6/5/2015 12:26 PM

179 improve patient experience 6/5/2015 12:23 PM

180 none 6/5/2015 12:22 PM

181 more district nurse 6/5/2015 12:22 PM

182 Excellent service 6/5/2015 12:20 PM

183 none 6/5/2015 12:19 PM

184 dk 6/5/2015 12:17 PM

185 properly trained staff/ everyone to pay a small charge for prescriptions instead of the younger people paying a fortunefor theirs

6/5/2015 12:15 PM

179 / 240


186 None 6/5/2015 12:14 PM

187 dk 6/5/2015 12:12 PM

188 people must stop abusing it 6/5/2015 12:10 PM

189 D / K 6/5/2015 12:08 PM

190 educate the people 6/5/2015 12:05 PM

191 Better trained staff! 6/5/2015 12:03 PM

192 more / excellent service 6/5/2015 12:00 PM

193 more info or classes to tell us kids what to do 6/5/2015 11:59 AM

194 have special doctors who know about stomachs 6/5/2015 11:58 AM

195 First rate service 6/5/2015 11:56 AM

196 dk 6/5/2015 11:53 AM

197 weekend GPs surgeries 6/5/2015 11:53 AM

198 None needed 6/5/2015 11:49 AM

199 shorter waiting times for appointments 6/5/2015 11:49 AM

200 none 6/5/2015 11:46 AM

201 have a bigger a&e 6/5/2015 11:46 AM

202 dk 6/5/2015 11:44 AM

203 stop regular time wasters 6/5/2015 11:41 AM


205 i dont use it 6/5/2015 11:40 AM

206 have more nurses and doctors 6/5/2015 11:36 AM

207 GP to be open longer hours 6/5/2015 11:35 AM

208 dk 6/5/2015 11:34 AM

209 None 6/5/2015 11:33 AM

210 i think its very good actually 6/5/2015 11:32 AM

211 dk 6/5/2015 11:29 AM

212 Awareness of what facilities should be used and why 6/5/2015 11:28 AM

213 stop A&E abuse 6/5/2015 11:27 AM

214 aftercare support, support groups for people with the same thing 6/5/2015 11:26 AM

215 more staffing within the NHS 6/5/2015 11:24 AM

216 educate the ignoratn 6/5/2015 11:23 AM

217 None for me 6/5/2015 11:22 AM

218 use what you have properly/ no good having a fridge with no food in it 6/5/2015 11:19 AM

219 sort out a+e 6/5/2015 11:19 AM

220 none 6/5/2015 11:17 AM

221 dk 6/5/2015 11:16 AM

222 none good system 6/5/2015 11:14 AM

223 nothing i am happy 6/5/2015 11:12 AM

224 more appointments available 6/5/2015 11:09 AM

225 more domestics to keep the hopsitals clean. nurses who can and want to nurse, dont have to have degrees and sistersin charge of wards with a matron to run above them.

6/5/2015 11:09 AM

180 / 240


226 nothing 6/5/2015 11:08 AM

227 dk 6/5/2015 11:04 AM

228 none 6/5/2015 11:04 AM

229 dk 6/5/2015 11:00 AM

230 get more nurses 6/5/2015 10:59 AM

231 Longer appointment times. 6/5/2015 10:57 AM

232 dk 6/5/2015 10:54 AM

233 more doctors 6/5/2015 10:53 AM

234 longer surgery times 6/5/2015 10:53 AM

235 longer surgery times 6/5/2015 10:49 AM

236 more placed open 24 hours for emergencies 6/5/2015 10:48 AM

237 get the right amount of doctors for the people in the area 6/5/2015 10:46 AM

238 less confusing advice 6/5/2015 10:42 AM

239 more mental health nurse 6/5/2015 10:37 AM

240 dk 6/5/2015 10:36 AM

241 employ more doctors and nurses 6/5/2015 10:31 AM

242 more district nurses 6/5/2015 10:31 AM

243 dk 6/5/2015 10:30 AM

244 quicker referrals from gp 6/5/2015 10:27 AM

245 dont know 6/5/2015 10:25 AM

246 its apparent we need more urgent care centres, fully equipped to deal with emergencies also 6/5/2015 10:23 AM

247 people who speak more than one language 6/5/2015 10:22 AM

248 dont know 6/5/2015 10:20 AM

249 Better access to health care professionals 6/5/2015 10:16 AM

250 common service 6/5/2015 10:12 AM

251 urgent care and minor injuries units should be housed in a hospital alongside a&e incase the problem is bigger thanfirst expected

6/5/2015 10:12 AM

252 more trained staff for minor ailments 6/5/2015 10:11 AM

253 dk 6/5/2015 10:05 AM

254 regular check ups at gp to prevent something cropping up unexpectedly 6/5/2015 10:04 AM

255 dk 6/5/2015 10:03 AM

256 More convieniant opening hours 6/5/2015 10:02 AM

257 more knowledgable to what is available. 6/5/2015 9:59 AM

258 have well trained caring staff 6/5/2015 9:56 AM

259 more doctors and nurses 6/5/2015 9:55 AM

260 Don't know 6/5/2015 9:55 AM

261 dk 6/5/2015 9:52 AM

262 more places to go if you have an accident 6/5/2015 9:51 AM

263 Don't know 6/5/2015 9:50 AM

264 personally im happy but yes a&e should be left free for emergencies 6/5/2015 9:46 AM

265 more phone appointments 6/5/2015 9:46 AM

181 / 240


266 free vitamen tablets / supplements for people receiving free prescriptions 6/5/2015 9:45 AM

267 None 6/5/2015 9:45 AM

268 easier appointment making 6/5/2015 9:41 AM

269 Don't know 6/5/2015 9:40 AM

270 lots of information booklets school nurse in more often 6/5/2015 9:39 AM

271 all these bosses who doesnt know anything about medicine to be sacked and proper medical staff running the shoq 6/5/2015 9:39 AM

272 no 6/5/2015 9:37 AM

273 None 6/5/2015 9:35 AM

274 population is too great for the amount of appointments available 6/5/2015 9:32 AM

275 lower prescription prices free parking at all hospitals 6/5/2015 9:32 AM

276 more clinics for back up support 6/5/2015 9:32 AM

277 Dont know 6/5/2015 9:29 AM

278 longer opening hours 6/5/2015 9:28 AM

279 being able to see a doctor the day you need one not waiting 2/3 days for appointment 6/5/2015 9:24 AM

280 more nurses 6/5/2015 9:24 AM

281 Don't know 6/5/2015 9:23 AM

282 Nothing wrong with it 6/5/2015 9:18 AM

283 more doctors/ bigger hospitals 6/5/2015 9:17 AM

284 dk 6/5/2015 9:15 AM

285 Don't know 6/5/2015 9:12 AM

286 efficiency 6/5/2015 9:12 AM

287 to seperate emergencies to minor ailments 6/5/2015 9:10 AM

288 none / best in the world 6/5/2015 9:10 AM

289 properly trained staff 6/5/2015 9:06 AM

290 Don't know 6/5/2015 9:06 AM

291 less abuse of our system 6/5/2015 9:06 AM

292 more walk ins 6/5/2015 9:01 AM

293 Don't know 6/5/2015 9:01 AM

294 properly qualified staff 6/5/2015 8:56 AM

295 More patient focused 6/5/2015 8:55 AM

296 good as it is 6/5/2015 8:53 AM

297 Easier appointment making 6/5/2015 8:50 AM

298 none 6/5/2015 8:49 AM

299 none 6/5/2015 8:46 AM

300 Longer appointment time with GPs 6/5/2015 8:45 AM

301 booklets on who to call for what 6/5/2015 8:44 AM

302 Online appointments 6/5/2015 8:40 AM

303 get more doctors and nurses 6/5/2015 8:40 AM

304 booklet telling us of services available and how to use them. 6/5/2015 8:38 AM

305 train more doctors and nurses 6/5/2015 8:36 AM

306 More information on minor ailments 6/5/2015 8:34 AM

182 / 240


307 more advice needed on where to go 6/5/2015 8:33 AM

308 dk 6/5/2015 8:27 AM

309 an effective way for people to use the right service 6/5/2015 8:22 AM

310 D / K 6/5/2015 12:37 AM

311 D / K 6/5/2015 12:31 AM

312 D / K 6/5/2015 12:25 AM

313 Explanations 6/5/2015 12:18 AM

314 More information. My Nana doesn't understand what 111 is 6/5/2015 12:11 AM

315 Leaflets or more on social media 6/5/2015 12:02 AM

316 More explanations on services available 6/4/2015 11:56 PM

317 Comprehensive information 6/4/2015 11:48 PM

318 D / K 6/4/2015 11:42 PM

319 Explanations as I'm clueless 6/4/2015 11:36 PM

320 Help in learning about it 6/4/2015 11:27 PM

321 Education in schools 6/4/2015 11:21 PM


323 More literature on it 6/4/2015 11:09 PM

324 Wonderful as it is 6/4/2015 11:03 PM

325 None 6/4/2015 10:57 PM

326 Better out of hours care 6/4/2015 10:51 PM

327 More valuable basic information needed for people 6/4/2015 10:45 PM

328 D / K 6/4/2015 10:36 PM

329 Nothing wrong with it 6/4/2015 10:27 PM

330 Doesn't need improved in N/Tyneside 6/4/2015 10:21 PM

331 None 6/4/2015 10:13 PM

332 None needed 6/4/2015 10:07 PM

333 Excellent as it is 6/4/2015 10:01 PM

334 None 6/4/2015 9:54 PM


336 Get them to know where to go or call for minor illness 6/4/2015 9:40 PM

337 Great service 6/4/2015 9:33 PM

338 Giving people information where they should go 6/4/2015 9:25 PM

339 Excellent service 6/4/2015 9:17 PM

340 More app 6/4/2015 9:10 PM

341 Change usage of A&E 6/4/2015 9:04 PM


343 Stop time wasters 6/4/2015 8:47 PM

344 Perfect as is 6/4/2015 8:39 PM

345 Longer days, 7 days a week 6/4/2015 8:31 PM

346 Less abuse / stop overuse of regulars 6/4/2015 8:24 PM

347 Start to educate kids in school 6/4/2015 8:01 PM

183 / 240


348 More walk ins 6/4/2015 7:52 PM

349 More specialist drs 6/4/2015 6:27 PM

350 more doctors and nurses trained to a high standard 6/4/2015 6:25 PM

351 More advice given about medical care places 6/4/2015 6:25 PM

352 train more staff 6/4/2015 6:23 PM

353 More mental health practioners 6/4/2015 6:19 PM

354 help people get the right treatment at the right time 6/4/2015 6:18 PM

355 i think they are very good 6/4/2015 6:16 PM

356 Better access to drop in centres with no need for referel 6/4/2015 6:13 PM

357 more staff to deal with demand 6/4/2015 6:12 PM

358 keep the same doctor 6/4/2015 6:08 PM

359 none 6/4/2015 6:07 PM

360 More staffing more gps and nurses 6/4/2015 6:06 PM

361 Dont know 6/4/2015 6:03 PM

362 have more people who know about mental health 6/4/2015 6:00 PM

363 More knowledge of what is available in the way of health care 6/4/2015 5:58 PM


365 More nurse practioners 6/4/2015 5:53 PM

366 have to professional people to look after us 6/4/2015 5:50 PM



369 encourage people to look after themselves then less people ill more money in the pot 6/4/2015 5:40 PM

370 no agency work 0 these people are not committed to the place of work or hold any loyalty to it. Bring back propercleaners who deep cleaned an sterilised hospitals, took pride in their work

6/4/2015 5:38 PM

371 Better home care 6/4/2015 5:38 PM

372 More phone consultations 6/4/2015 5:33 PM

373 get some proper nurses and doctors in 6/4/2015 5:31 PM

374 qualified an competent staff, more of them to reduce the pressure and enable to do the job properly 6/4/2015 5:30 PM

375 Longer appointments 6/4/2015 5:30 PM


377 should be able to choose the hospital because if it is a recuring condition it is best to go to a hospital you are familiarwith

6/4/2015 5:23 PM

378 Keep yourself fit and well 6/4/2015 5:22 PM

379 None 6/4/2015 5:20 PM

380 Haven't a clue 6/4/2015 5:16 PM

381 More elderly care staff 6/4/2015 5:12 PM

382 a smoother running system 6/4/2015 5:11 PM

383 To have more understanding of true pain because i dont think they understood me. 6/4/2015 5:09 PM

384 Better appointment system 6/4/2015 5:07 PM

385 waiting times reduced more doctors and nurses employed 6/4/2015 5:03 PM

386 No idea 6/4/2015 5:03 PM

184 / 240


387 Specialist in own area working with patients who need that treatment. 6/4/2015 5:00 PM

388 More help for the elderly 6/4/2015 4:58 PM

389 dk 6/4/2015 4:55 PM

390 More places to go for advice 6/4/2015 4:51 PM

391 Pay the staff a realistic wage, stop agency wrk. Elect a gov't that doesn't want to privatise the NHS healthcare. Havemore local A&E units.

6/4/2015 4:49 PM

392 have more hospitals people to take care of themselves 6/4/2015 4:48 PM

393 Services that are easy to contact 6/4/2015 4:46 PM

394 DK 6/4/2015 4:41 PM

395 more nurses trained nurses 6/4/2015 4:41 PM

396 See GP more quickly 6/4/2015 4:39 PM

397 work with your body, keep it fit 6/4/2015 4:26 PM

398 i think its fine as it is - they do good with me 6/4/2015 4:25 PM

399 lower prescription prices free parking at hospitals 6/4/2015 4:25 PM

400 better qualified doctors - trained to the standard of british doctors and im not racist just practical and honest 6/4/2015 4:20 PM

401 DK 6/4/2015 4:19 PM

402 dk - good as it is 6/4/2015 4:19 PM

403 better management managed by doctors and matrons not business men 6/4/2015 4:14 PM

404 more staff 6/4/2015 4:14 PM

405 Highlt trained dr's and nurses, matrons in charge of wards. Less admin and management. 6/4/2015 4:13 PM

406 get gp appointments when you need them - stop time wasters 6/4/2015 4:10 PM

407 organistation 6/4/2015 4:09 PM

408 get appointments with GP quicker and A+E to get themselves sorted out to bring the ques down quicker 6/4/2015 4:04 PM

409 support to help self care. 6/4/2015 4:03 PM

410 more doctors and nurses 6/4/2015 4:02 PM

411 follow up appointments from a&e 6/4/2015 3:57 PM

412 dk 6/4/2015 3:55 PM

413 More info to keep yourself healthy 6/4/2015 3:53 PM

414 employ highly trained doctors/nurses strickter background checks on employees 6/4/2015 3:49 PM

415 sort out 111 service 6/4/2015 3:49 PM

416 start now to create a fantastic work force within the NHS. Recruit more nurses, team assistants to make urgent caremore efficient and take stress off the dr's. More nurses apprenticeships, trained in our own hospitals and keepstandards high.

6/4/2015 3:45 PM

417 the staff are vetted properly 6/4/2015 3:45 PM

418 more information leafletes could be put through your door like the charity bags 6/4/2015 3:44 PM

419 managers and admin staff to take less pay and this money to be put into NHS resources 6/4/2015 3:40 PM


421 dk 6/4/2015 3:34 PM

422 late night or weekend appointments - quick appointments - not waiting 3 days or more for 1 6/4/2015 3:33 PM

423 Have people who care for you 6/4/2015 3:30 PM

424 cut the pays of these big people and employ more nurses with the money 6/4/2015 3:27 PM

425 i think you should be able to get the appointments on the same day 6/4/2015 3:25 PM

185 / 240


426 longer opening hours of chemists. 6/4/2015 3:19 PM

427 better nurses and doctors 6/4/2015 3:17 PM

428 more organisation using resources we have 6/4/2015 3:11 PM

429 stop paying locoms and agency nurses such high fees/ also consultants and doctors not to have such huge wages 6/4/2015 3:03 PM

430 More dr's and nurses and ones that you can understand, who can speak good english. 6/4/2015 2:59 PM

431 dk 6/4/2015 2:55 PM

432 less waiting times for appointment and a&e, trained staff 6/4/2015 2:46 PM

433 less money wasted on advertising and top wages for people who don't have a medical background. 6/4/2015 2:45 PM

434 have different departments for different problems, less waiting time for appointments and not have to pay parkingwhen attending

6/4/2015 2:35 PM

435 more nurses and drs 6/4/2015 2:34 PM

436 see the same doctor 6/4/2015 2:27 PM

437 More volunteer places more training. 6/4/2015 2:26 PM

438 one doctor per set amount of patients / would work better instead of people seeing lots of different doctors 6/4/2015 2:18 PM

439 advertise more. more service 6/4/2015 2:17 PM

440 to enable gp's to see patients on the day they are ill and not have to wait weeks for an appointments 6/4/2015 2:08 PM

441 community services 6/4/2015 2:08 PM

442 more services in area. 6/4/2015 2:02 PM

443 more services advertised locally 6/4/2015 1:56 PM

444 could give out more information for people to be confident enough to self diagnose 6/4/2015 1:55 PM

445 Publicise more services 6/4/2015 1:50 PM

446 less waiting times for appointments. qualified staff. more drop in centres for minor injuries 6/4/2015 1:45 PM

447 Dr's for non urgent in A&E 6/4/2015 1:43 PM

448 more services available at evenings and weekends 6/4/2015 1:32 PM

449 More staff more funding 6/4/2015 1:25 PM

450 longer opening hours for people who work 6/4/2015 1:23 PM

451 More information on service available. 6/4/2015 1:16 PM

452 more places to go for advice and minor treatments 6/4/2015 1:10 PM

453 More community healthcare centres 6/4/2015 1:01 PM

454 Better 24/7 support. 6/4/2015 12:53 PM

455 More staffing 6/4/2015 12:46 PM

456 better supporting facilities. 6/4/2015 12:39 PM

457 dk 6/4/2015 12:31 PM

458 Different opening hours for surgeries. 6/4/2015 12:29 PM

459 get people to self help more rather than wasting the GPs time 6/4/2015 12:28 PM

460 longer opening hours at gp surgery 6/4/2015 12:26 PM

461 Bigger surgeries - with an A&E area. 6/4/2015 12:19 PM

462 none 6/4/2015 12:17 PM

463 dont know 6/4/2015 12:15 PM

464 more doctors 6/4/2015 12:11 PM

465 More services within the area, without having to go to 6par hospital. 6/4/2015 12:10 PM

186 / 240


466 dont know 6/4/2015 12:06 PM

467 no suggestions 6/4/2015 12:03 PM

468 reducing waiting times at A+E 6/4/2015 11:59 AM

469 Be able to get the right service first time 6/4/2015 11:56 AM

470 more services available for out of hours 6/4/2015 11:56 AM

471 more advice given on where to go 6/4/2015 11:52 AM

472 none 6/4/2015 11:49 AM

473 Quicker appointments with GP 6/4/2015 11:48 AM

474 More patient focussed 6/4/2015 11:39 AM

475 more community services mobile services 6/4/2015 11:27 AM

476 walk in centre to be close to the hospital 6/4/2015 11:27 AM

477 Train more staff 6/4/2015 11:27 AM

478 More help for elderly 6/4/2015 11:21 AM

479 dental hospitals 6/4/2015 11:20 AM

480 questionnaire when making appointments as to symptoms and what you've done 6/4/2015 11:20 AM

481 more funding 6/4/2015 11:15 AM

482 none 6/4/2015 11:13 AM

483 None 6/4/2015 11:12 AM

484 more services 6/4/2015 11:07 AM

485 longer opening hours at gp surgeries 6/4/2015 11:06 AM

486 local advice centres 6/4/2015 11:02 AM

487 Stop long waiting times 6/4/2015 11:02 AM

488 more appointments available at gp surgery 6/4/2015 11:00 AM

489 More place in community 6/4/2015 10:58 AM

490 easier to see a doctor 6/4/2015 10:57 AM

491 More investments 6/4/2015 10:53 AM

492 more doctors and nurses available 6/4/2015 10:53 AM

493 more practises 6/4/2015 10:53 AM

494 more services locally training 6/4/2015 10:49 AM

495 Community places in the estate 6/4/2015 10:47 AM

496 staff to be more knowledgeable 6/4/2015 10:46 AM

497 more services locally 6/4/2015 10:42 AM

498 Train more local people 6/4/2015 10:40 AM

499 more gp surgeries 6/4/2015 10:38 AM

500 more services less waiting 6/4/2015 10:38 AM

501 More training in the region, more facilities 6/4/2015 10:34 AM

502 advice so people know which is the best service to use 6/4/2015 10:31 AM

503 more funding more volunteers more services 6/4/2015 10:31 AM

504 Less waiting times for doctors + hospital appointments 6/4/2015 10:29 AM

505 more local services more support groups 6/4/2015 10:27 AM


187 / 240


507 more availability less waiting 6/4/2015 10:21 AM

508 more funding for specialist services less waiting 6/4/2015 10:17 AM

509 More availability 6/4/2015 10:17 AM

510 Adverts to the young to educate them 6/4/2015 10:12 AM

511 more training more funds 6/4/2015 10:10 AM

512 longer opening hours at gp surgeries 6/4/2015 9:39 AM

513 More local training community nurses 6/3/2015 5:17 PM

514 More local places for help + advise 6/3/2015 5:11 PM

515 More places, more volunteers / trained people in the community 6/3/2015 5:04 PM

516 Advertise positives more 6/3/2015 4:58 PM

517 More specialist in the community 6/3/2015 4:52 PM

518 More services 6/3/2015 4:44 PM


520 More staff and places 6/3/2015 4:38 PM

521 More people to treat non serious illness in the GP surgeries 6/3/2015 4:29 PM

522 services to be easier to access 6/3/2015 4:20 PM

523 24hrs pharmacist in A&E and doctor surgeries 6/3/2015 4:19 PM

524 more mental health services 6/3/2015 4:16 PM

525 Better opening times 6/3/2015 4:10 PM

526 Needs more places for advise only 6/3/2015 3:59 PM

527 first aid classes for people with children 6/3/2015 3:46 PM

528 More funding for resources 6/3/2015 3:45 PM

529 More people to get advise from 6/3/2015 3:38 PM

530 Other services more visable 6/3/2015 3:32 PM

531 More surgeries staggered opening times 6/3/2015 3:15 PM

532 Stop abusing free services 6/3/2015 3:02 PM

533 Less waiting, more services in community 6/3/2015 2:55 PM

534 More local services, trained local people 6/3/2015 2:50 PM

535 none 6/3/2015 2:49 PM

536 Educate young. NHS emergencies elderly who have paid. 6/3/2015 2:45 PM

537 Advertise local services more 6/3/2015 2:35 PM

538 More places to go, advertise the service 6/3/2015 2:27 PM

539 More staff, longer hours 6/3/2015 2:15 PM

540 More hospitals 6/3/2015 2:07 PM

541 Easier to see someone or get advice over the phone 6/3/2015 11:37 AM

542 Places for reassurance + guidance 6/3/2015 11:28 AM

543 Quicker times to see a doctor 6/3/2015 11:20 AM

544 clear information 6/3/2015 10:59 AM

545 More surgeries 6/3/2015 10:59 AM

546 Different places other than the doctors 6/3/2015 10:54 AM

547 more gps to see 6/3/2015 10:49 AM

188 / 240


548 Stop giving everything away 6/3/2015 10:48 AM

549 Need more money for staff + equipment 6/3/2015 10:42 AM

550 more internet advice 6/3/2015 10:37 AM

551 Don't know 6/3/2015 10:37 AM

552 Don't know 6/3/2015 10:31 AM

553 more doctors available 6/3/2015 10:28 AM

554 More time with doctor if needed, feels rushed 6/3/2015 10:24 AM

555 more nhs staff 6/3/2015 10:20 AM

556 Don't have to wait for appointments 6/3/2015 10:17 AM

557 more knowledge and information for people 6/3/2015 10:12 AM

558 Being able to see the same doctor who knows your history 6/3/2015 10:10 AM

559 shorter waiting times 6/3/2015 10:09 AM

560 make it easier to get a gp appointment 6/3/2015 10:01 AM

561 remind people what services are the best to use first time 6/3/2015 10:01 AM

562 More staff more training community staff 6/3/2015 9:59 AM

563 more doctors and nurses on duty 6/3/2015 9:55 AM

564 more awareness of services to use 6/3/2015 9:54 AM

565 nicer enviroment when in surgeries etc 6/3/2015 9:53 AM

566 urgent care in more places 6/3/2015 9:14 AM

567 more information about services 6/3/2015 9:05 AM

568 advertise services 6/3/2015 8:58 AM

569 advertise more for people to self care 6/3/2015 8:48 AM

570 more advertising for people to self care 6/2/2015 5:30 PM

571 More places other than dr surgery 6/2/2015 5:29 PM

572 none 6/2/2015 5:25 PM

573 Extended opening hours at GP surgery for people who work 6/2/2015 5:23 PM

574 none 6/2/2015 5:19 PM

575 Cheaper prescriptions 6/2/2015 5:16 PM

576 to be able to see your GP the same day 6/2/2015 5:14 PM


578 Improve the NHS website 6/2/2015 5:06 PM

579 more choice of services 6/2/2015 5:03 PM

580 Clear information about each service 6/2/2015 4:58 PM

581 dont have to wait to see doctors 6/2/2015 4:54 PM

582 more community trained workers to see for advice and support 6/2/2015 4:46 PM

583 More for people with mental health 6/2/2015 4:45 PM

584 Clear NHS information 6/2/2015 4:37 PM

585 investment in long term illnesses 6/2/2015 4:33 PM

586 Improve peoples knowledge 6/2/2015 4:31 PM

587 start charging people for wasting time. money can be put back into nhs 6/2/2015 4:25 PM

588 dk 6/2/2015 4:24 PM

189 / 240


589 not so long to wait 6/2/2015 4:20 PM

590 Nothing it is not the NHS that needs improving its the public 6/2/2015 4:19 PM

591 longer hours - without going to a&e 6/2/2015 4:15 PM

592 re educate the public 6/2/2015 4:13 PM

593 more places to go 6/2/2015 4:09 PM

594 Be able to get an appointment quickly at GP surgery 6/2/2015 4:06 PM

595 more places to go would mean less waiting time 6/2/2015 4:04 PM

596 waiting to see a doctor 6/2/2015 3:58 PM

597 More time with a doctor 6/2/2015 3:57 PM

598 dk 6/2/2015 3:53 PM

599 More appointments available at hospitals 6/2/2015 3:51 PM

600 more staff other than doctors 6/2/2015 3:48 PM

601 Dont know 6/2/2015 3:43 PM

602 more places to go for different things 6/2/2015 3:42 PM

603 Privitise the company 6/2/2015 3:37 PM

604 More doctors and nurses available 6/2/2015 3:30 PM

605 dont know 6/2/2015 3:24 PM

606 Dont know 6/2/2015 3:24 PM

607 Waiting hours are far too long 6/2/2015 3:19 PM

608 Cheaper prescriptions 6/2/2015 3:12 PM

609 more sugeries and staff 6/2/2015 3:10 PM

610 Dont know 6/2/2015 3:06 PM

611 More doctors and nurses 6/2/2015 3:01 PM

612 financial support from others as well as government 6/2/2015 2:59 PM

613 Services open 24/7 6/2/2015 2:48 PM

614 educating on keeping healthy in general 6/2/2015 2:46 PM

615 More walk in's, less waiting time 6/2/2015 2:41 PM

616 More staff waiting times 6/2/2015 2:35 PM

617 nhs need more money or less patients 6/2/2015 2:31 PM

618 Dont know 6/2/2015 2:29 PM

619 more staff free prescriptions for all 6/2/2015 2:23 PM

620 Lower prices for prescriptions 6/2/2015 2:17 PM

621 getting rid of overcrowded waiting rooms 6/2/2015 2:16 PM

622 More nhs staff 6/2/2015 2:08 PM

623 More doctors 6/2/2015 1:55 PM

624 Dont know 6/2/2015 1:46 PM

625 Dont know 6/2/2015 1:39 PM

626 tell people more about other places 6/2/2015 1:26 PM

627 Reduce waiting times 6/2/2015 1:26 PM

628 More appointments available at GP surgery 6/2/2015 1:17 PM


190 / 240


630 More staff, less wiating time 6/2/2015 12:13 PM

631 Nothing NHS is fine as it is 6/2/2015 12:05 PM


633 Don't know 6/2/2015 11:52 AM

634 More hospitals 6/2/2015 11:42 AM

635 Better info 5/30/2015 8:29 AM

636 Better go access 5/27/2015 10:25 PM

637 GP access Make 111 algorithms less risk averse and with greater clinician input 5/26/2015 12:19 PM

638 Better access to GP practice 7 days a week , Mr Cameron is right on this one . That is what people want and need. 5/26/2015 10:27 AM

639 More access to GP's faster. Wait times of over 2 weeks for appointments is ridiculous. Make all appointmentsavailable for those who use online booking services, having to phone up on the day early morning to get anappointment is often impractical and by the time you finally get through the appoints are gone. Then your told to phoneback the following day to start the ordeal again.

5/24/2015 10:25 PM

640 more choice and better times of access 5/21/2015 6:21 PM

641 See above. Integrated primary and secondary care network working together. Pooled resources much more efficient.Take back telephone triage from 111 and attempt to place back in hands of health care professionals.

5/21/2015 4:23 PM

642 the need to encourage more individuals to enter the medical profession 5/21/2015 12:23 PM

643 Better access to GP services beyond the 9 to 5 , 5 day working. 5/21/2015 10:48 AM

644 A doctors surgery adjacent to A & E 5/21/2015 9:34 AM

645 Improved IT system linking ALL information from services accesses. 5/21/2015 8:27 AM

646 information 5/21/2015 7:07 AM

647 Restore patient confidence in their doctors at general medical practices as it once was and has been deterioratingover the past six/seven years.

5/20/2015 8:01 PM

648 More ways of accessing a GP/Nurse - walk in, on line, telephone 5/20/2015 3:11 PM

649 Better funding 5/20/2015 2:17 PM

650 Substantially increased levels of funding going into General practice as opposed to hospital services. Despite loads ofrhetoric, the reverse continues to happen

5/20/2015 1:01 PM

651 less choice! 5/20/2015 12:02 PM

652 health services work in silos, lots of duplication - joined up working and sensible pathways of care between agencies 5/20/2015 11:38 AM

653 Longer opening hours and easier access to appointments 5/20/2015 10:37 AM

654 Either open GP services 24/7 or make A&E by referral only and open a walk-in clinic in place of A&E at Rake lane 5/20/2015 9:20 AM

655 GP surgeries open longer for people who work shifts 5/19/2015 8:46 PM

191 / 240


Q42 Should we be looking at any otherareas to improve urgent care in North

Tyneside?Answered: 638 Skipped: 142

# Responses Date

1 be explicit with patients that we need their help and for them to take +ve actions, because there is not enough moneyand we have the most unhealthy lifestyles in the country and the least health literate people in the country

7/10/2015 6:01 PM

2 link to care plans for people with long term conditions and define 'urgent' in a way that they understand so they knowwhat action to take when

7/10/2015 11:49 AM

3 Yes, I would have to take to Google to know where to access services and that takes time 7/5/2015 2:48 PM

4 Isn't it a bit late to be asking for input regarding emergency care in North Tyneside two weeks after Cramlingtonopened and N Tyneside is reduced to having a walk-in clinic?

7/2/2015 1:45 PM

5 Stop trying to move everything along congested A roads to Cramlington! 6/30/2015 5:04 PM

6 No. There is already a good service provided. 6/30/2015 4:45 PM

7 Better linking in with health providers across teh area - so collaborating for patient care not competing with each other,which tends to lead to duplication & waste

6/29/2015 4:51 PM

8 Telehealth 6/29/2015 1:44 PM

9 More staff. 6/28/2015 10:34 AM

10 NK 6/26/2015 1:47 PM

11 look at other trusts that are more successfully 6/26/2015 12:39 PM

12 Doctors employed to run out of hours care remote from hospitals should be selected for their knowledge of the area,not locums from abroad or from other parts of the country. People with local knowledge are much better placed tokeep patients at home rather than referring everything to hospital.

6/26/2015 12:08 PM

13 Free parking if visiting people who are in the new cramlingtom hospital. If you or your family have an urgent or seriousemergency illness the last thing you want to think about is parking costs and can I aford the bus fair.

6/25/2015 9:42 AM

14 clear concise instructions on how you should react to a situation (getting help). There seems to be too many choices(points of 1st contact) which confuses the user.

6/24/2015 3:10 PM

15 use NUTH - stop using Rake Lane! 6/24/2015 2:49 PM

16 Yes improvement in information regarding which service is available where. Due to competition betweenNorthumberland and Newcastle Hospitals the info is often contradictory

6/24/2015 2:14 PM

17 Now that we have emergency care in Cramlington it should be widely advertised about out of hours access 6/24/2015 12:22 PM

18 Availability of ambulances - when my son badly broke his leg he would have had to have waited for 3 hours at least foran ambulance - without appropriate pain relief if i hadn't had help i could not have carried him to my car to take tohospital so he would have remained on the floor for 3 hours+

6/24/2015 10:38 AM

19 GP practices offering more urgent appointments, and funded to do it"! 6/18/2015 4:43 PM

20 Unknown, I'm lucky enough not to have experienced this 6/10/2015 7:58 PM

21 GPs doing some night-calls (on rota - say one night a month?). 6/10/2015 5:40 PM

22 Much greater investment in public health and third sector social care. It'll have knock on effects on reducing urgentcare referrals

6/7/2015 5:20 PM

23 Internet and phone appointments 6/5/2015 7:03 PM

24 stop shutting places down 6/5/2015 6:58 PM

25 Don't know 6/5/2015 6:56 PM

26 Dont think so 6/5/2015 6:54 PM

192 / 240


27 More 24hrs surgeries for people 6/5/2015 6:50 PM

28 more rapid response units 6/5/2015 6:50 PM

29 more hospital staff and bigger sept's 6/5/2015 6:46 PM

30 Stop shutting departments 6/5/2015 6:43 PM

31 dk 6/5/2015 6:41 PM

32 More A&E's 6/5/2015 6:38 PM

33 better end of life care 6/5/2015 6:37 PM

34 Don't know 6/5/2015 6:31 PM

35 Don't know 6/5/2015 6:25 PM

36 Same as above 6/5/2015 6:20 PM

37 More ambulance staff 6/5/2015 6:15 PM

38 Shorter working hours and more trained staff 6/5/2015 6:09 PM

39 Better home care 6/5/2015 6:01 PM

40 Don't know 6/5/2015 5:56 PM

41 Improve 111 service so more people will use it 6/5/2015 5:50 PM

42 More phone appointments 6/5/2015 5:42 PM

43 Bigger departments all round 6/5/2015 5:36 PM

44 More ambulance drivers 6/5/2015 5:27 PM

45 No 6/5/2015 5:18 PM

46 No 6/5/2015 5:13 PM

47 Don't know 6/5/2015 5:08 PM

48 Don't know 6/5/2015 5:03 PM

49 More A&E's 6/5/2015 4:57 PM

50 No 6/5/2015 4:47 PM

51 No 6/5/2015 4:41 PM

52 Don't know 6/5/2015 4:36 PM

53 Help people to choose the right service 6/5/2015 4:28 PM

54 More urgent care transport 6/5/2015 4:22 PM

55 Urgent care for dental problems 6/5/2015 4:16 PM

56 More GP's surgeries 6/5/2015 4:09 PM

57 yes understand that there's a range of urgent care needed, not just heart attacks and car crashes. 6/5/2015 4:07 PM

58 Elderly urgent care 6/5/2015 4:03 PM

59 have more places to go to 6/5/2015 3:55 PM

60 A service that is easy to access 6/5/2015 3:55 PM

61 More staff at the hospitals 6/5/2015 3:49 PM

62 dk 6/5/2015 3:48 PM

63 Improve access to urgent care services 6/5/2015 3:41 PM

64 Advertise where people should go for urgent care 6/5/2015 3:34 PM

65 urgent care transport 6/5/2015 3:33 PM


67 an urgent care centre located centrally 6/5/2015 3:26 PM

193 / 240


68 No 6/5/2015 3:24 PM

69 Imporove response times 6/5/2015 3:22 PM

70 more places to go to when you need help 6/5/2015 3:22 PM

71 better communication between 111 and other services 6/5/2015 3:21 PM

72 better home visits 6/5/2015 3:21 PM

73 no 6/5/2015 3:17 PM

74 more ambulance services 6/5/2015 3:17 PM

75 more urgent care doctors and nurses 6/5/2015 3:16 PM

76 more accessable care centres 6/5/2015 3:13 PM

77 night appointments 6/5/2015 3:12 PM

78 no 6/5/2015 3:10 PM

79 rapid response should be quicker 6/5/2015 3:09 PM

80 communication between service and gp 6/5/2015 3:07 PM

81 more fully trained staff 6/5/2015 3:07 PM

82 patient care forums 6/5/2015 3:05 PM

83 more emergency services 6/5/2015 3:03 PM

84 more doctors to do home visits/ more on call doctors 6/5/2015 3:02 PM

85 dk 6/5/2015 3:01 PM

86 dk 6/5/2015 3:00 PM

87 no - urgent care is good 6/5/2015 2:56 PM

88 dk 6/5/2015 2:55 PM

89 emergency and urgent care at gp surgery 6/5/2015 2:55 PM

90 dk 6/5/2015 2:52 PM

91 better urgent care for everyone 6/5/2015 2:51 PM

92 more info online 6/5/2015 2:50 PM

93 more urgent care places to go 6/5/2015 2:48 PM

94 DK 6/5/2015 2:45 PM

95 Advice online for where to go for urgent care 6/5/2015 2:43 PM

96 quicker urgent care 6/5/2015 2:42 PM

97 doctors and nurses to visit people in their homes (on call) 6/5/2015 2:41 PM

98 DK 6/5/2015 2:40 PM

99 misapproptiation of A&E 6/5/2015 2:36 PM

100 D / K 6/5/2015 2:35 PM

101 urgent care transport 6/5/2015 2:35 PM

102 more places to go for urgent care 6/5/2015 2:33 PM

103 no 6/5/2015 2:30 PM

104 Don't think so 6/5/2015 2:29 PM

105 a&e abuse 6/5/2015 2:28 PM

106 dk 6/5/2015 2:25 PM

107 D / K 6/5/2015 2:24 PM

108 urgent care available 24/7 6/5/2015 2:24 PM

194 / 240


109 as above 6/5/2015 2:23 PM

110 gp's surgeries should provide urgent care 6/5/2015 2:21 PM

111 better aftercare 6/5/2015 2:20 PM

112 longer opening hours at walk in centres 6/5/2015 2:19 PM

113 Yes, need something done about over use of A&E 6/5/2015 2:18 PM

114 more family focussed treatments 6/5/2015 2:16 PM

115 yes/ peoples confidence and trust in other services 6/5/2015 2:14 PM

116 more urgent care places 6/5/2015 2:13 PM

117 Larger dept's 6/5/2015 2:11 PM

118 Yes but don't know how 6/5/2015 2:11 PM

119 urgent dental care 6/5/2015 2:07 PM

120 Dk 6/5/2015 2:06 PM

121 People need to know why and when to use A&E 6/5/2015 2:06 PM

122 no/ dk 6/5/2015 2:04 PM

123 weekend appointments 6/5/2015 2:02 PM

124 longer opening hours at services 6/5/2015 2:01 PM

125 A&E problem must be dealt with. D / K how that will happen 6/5/2015 2:01 PM

126 urgent care for the elderly 6/5/2015 2:00 PM

127 No idea 6/5/2015 1:57 PM

128 elderly urgent care 6/5/2015 1:55 PM

129 dk 6/5/2015 1:55 PM

130 More walk ins needed 6/5/2015 1:55 PM

131 Dk 6/5/2015 1:53 PM

132 prevention is bigger cure 6/5/2015 1:49 PM

133 As above 6/5/2015 1:49 PM

134 help people to get the right care first time so no time is wasted 6/5/2015 1:48 PM

135 support older people who need to use these services 6/5/2015 1:47 PM

136 No 6/5/2015 1:44 PM

137 fine people who waste time 6/5/2015 1:43 PM

138 Rapid response times 6/5/2015 1:43 PM

139 Yes, bid problem with non-essential visits to A&E 6/5/2015 1:39 PM

140 DK 6/5/2015 1:39 PM

141 advertise each service and what they do 6/5/2015 1:37 PM

142 more home users 6/5/2015 1:34 PM

143 dk 6/5/2015 1:32 PM

144 Need to stress when you should use A&E 6/5/2015 1:32 PM


146 More clinics 6/5/2015 1:29 PM

147 Stop abuse of A&E services 6/5/2015 1:26 PM

148 dk 6/5/2015 1:25 PM

149 More specialist dept's on weekends 6/5/2015 1:24 PM

195 / 240


150 elderly urgent care 6/5/2015 1:22 PM

151 dk 6/5/2015 1:21 PM

152 Maybe another walk in centre 6/5/2015 1:20 PM

153 no great service and care 6/5/2015 1:18 PM

154 Yes, awareness that don't need to go to A&E for minor illness 6/5/2015 1:15 PM

155 No 6/5/2015 1:12 PM

156 Yes, need to sort out misuse of it 6/5/2015 1:09 PM

157 Bigger dept more trained staff 6/5/2015 1:07 PM

158 None 6/5/2015 1:03 PM

159 Sort out the A&E regulars 6/5/2015 12:58 PM

160 More walk ins 6/5/2015 12:51 PM

161 No 6/5/2015 12:45 PM

162 Stop A&E being drained 6/5/2015 12:40 PM

163 More walk ins More out of hours GP's 6/5/2015 12:35 PM

164 dk 6/5/2015 12:27 PM

165 Send letters to regular abusers of the system 6/5/2015 12:26 PM

166 more people seen at gp surgery 6/5/2015 12:23 PM

167 no 6/5/2015 12:22 PM

168 more home care staff 6/5/2015 12:22 PM

169 Yes, wee need to stop misusing A&E. NHS is in dire straits 6/5/2015 12:20 PM

170 no idea 6/5/2015 12:19 PM

171 dk 6/5/2015 12:17 PM

172 extend walk-in-centres surgeries open late - have 24/7 urgent care units 6/5/2015 12:15 PM

173 Yes, stop A&E abuse. More walk ins 6/5/2015 12:14 PM

174 dk 6/5/2015 12:12 PM

175 dk 6/5/2015 12:10 PM

176 No 6/5/2015 12:08 PM

177 yes education 6/5/2015 12:05 PM

178 Yes, more hospitals 6/5/2015 12:03 PM

179 stop non essential using A&E 6/5/2015 12:00 PM

180 dk 6/5/2015 11:59 AM

181 less waiting time 6/5/2015 11:58 AM

182 No. None needed 6/5/2015 11:56 AM

183 whoever people speak to before they end up at a&e when they shouldnt be there 6/5/2015 11:53 AM

184 dont know 6/5/2015 11:53 AM

185 Tackle A&E abuse 6/5/2015 11:49 AM

186 dk 6/5/2015 11:49 AM

187 no 6/5/2015 11:46 AM

188 a bigger a&e 6/5/2015 11:46 AM

189 more convenient opening hours for doctors 6/5/2015 11:44 AM

190 stop unneccessary A&E visits 6/5/2015 11:41 AM

196 / 240



192 more GPs open longer 6/5/2015 11:40 AM

193 no 6/5/2015 11:36 AM

194 being made aware of what is available 6/5/2015 11:35 AM

195 dk 6/5/2015 11:34 AM

196 No 6/5/2015 11:33 AM

197 no i think people get a good deal 6/5/2015 11:32 AM

198 dk 6/5/2015 11:29 AM

199 As above 6/5/2015 11:28 AM

200 no 6/5/2015 11:27 AM

201 have different waiting rooms 6/5/2015 11:26 AM

202 dk 6/5/2015 11:24 AM

203 no, wonderful service 6/5/2015 11:23 AM

204 More walk ins 6/5/2015 11:22 AM

205 waiting times/ too many crowds in a&e 6/5/2015 11:19 AM

206 stop time wasters using urgent care 6/5/2015 11:19 AM

207 no 6/5/2015 11:17 AM

208 dk 6/5/2015 11:16 AM

209 no 6/5/2015 11:14 AM

210 dont know 6/5/2015 11:12 AM

211 more dept's dealing with urgent care 6/5/2015 11:09 AM

212 expansion of a&e at the hospital, gp surgeries open late with qualified staff available to include a minor injury section,reduce waiting times and over crowding waiting rooms

6/5/2015 11:09 AM

213 dk 6/5/2015 11:08 AM

214 dk 6/5/2015 11:04 AM

215 none 6/5/2015 11:04 AM

216 dk 6/5/2015 11:00 AM

217 dk 6/5/2015 10:59 AM

218 More dr's an nurses 6/5/2015 10:57 AM

219 dk 6/5/2015 10:54 AM

220 mental health 6/5/2015 10:53 AM

221 more trained staff 6/5/2015 10:53 AM

222 dont know 6/5/2015 10:49 AM

223 make it know what is available. 6/5/2015 10:48 AM

224 have enough doctors and nurses available 6/5/2015 10:46 AM

225 no 6/5/2015 10:42 AM

226 more counsellors 6/5/2015 10:37 AM

227 dk 6/5/2015 10:36 AM

228 have battlehill open longer, have more places like this, have on with the hospital 6/5/2015 10:31 AM

229 better elderly care 6/5/2015 10:31 AM

230 dk 6/5/2015 10:30 AM

197 / 240


231 make booking appointments more efficent 6/5/2015 10:27 AM

232 dont know 6/5/2015 10:25 AM

233 waiting times. always there is an inappropriate amount of people in one waiting area 6/5/2015 10:23 AM

234 interpretors available 24/7 6/5/2015 10:22 AM

235 dont know 6/5/2015 10:20 AM

236 more trained nurse practitioners on site. 6/5/2015 10:16 AM

237 too much led tape when it comes down to it 6/5/2015 10:12 AM

238 should be all together in one building 6/5/2015 10:12 AM

239 Better phone appointments for house bound people 6/5/2015 10:11 AM

240 dk 6/5/2015 10:05 AM

241 dk 6/5/2015 10:04 AM

242 no 6/5/2015 10:03 AM

243 Dont know 6/5/2015 10:02 AM

244 dk 6/5/2015 9:59 AM

245 good training for staff 6/5/2015 9:56 AM

246 prompt appointments 6/5/2015 9:55 AM

247 Don't know 6/5/2015 9:55 AM

248 do a drop in centre at gps surgeries 6/5/2015 9:52 AM

249 queues for A+E 6/5/2015 9:51 AM

250 Don't know 6/5/2015 9:50 AM

251 a minor injuries unit alongside a&e so people can be directed there rather than sit and take up time in a&e 6/5/2015 9:46 AM

252 computerised appointments 6/5/2015 9:46 AM

253 send people to the best place for them 6/5/2015 9:45 AM

254 Don't know 6/5/2015 9:45 AM

255 DK 6/5/2015 9:41 AM

256 Don't know 6/5/2015 9:40 AM

257 have bigger A+E department 6/5/2015 9:39 AM

258 yes inform people where they should go if you dont want them in a&e 6/5/2015 9:39 AM

259 dk 6/5/2015 9:37 AM

260 Don't know 6/5/2015 9:35 AM

261 employ more people 6/5/2015 9:32 AM

262 less waiting time for referrals 6/5/2015 9:32 AM

263 nothing 6/5/2015 9:32 AM

264 Dont know 6/5/2015 9:29 AM

265 mor qualified staff 6/5/2015 9:28 AM

266 better out of hours facilities 6/5/2015 9:24 AM

267 how long you wait to be checked out 6/5/2015 9:24 AM

268 Don't know 6/5/2015 9:23 AM

269 Don't know 6/5/2015 9:18 AM

270 bigger hospitals/ bigger urgent care 6/5/2015 9:17 AM

271 no, i think it is good 6/5/2015 9:15 AM

198 / 240


272 Don't know 6/5/2015 9:12 AM

273 all staff to be efficient 6/5/2015 9:12 AM

274 rename it general care and allow people to go to these places without having to phone 111 6/5/2015 9:10 AM

275 TV Adverts - to encourage correct usage 6/5/2015 9:10 AM

276 make room for the amount of people who need it 6/5/2015 9:06 AM

277 Don't know 6/5/2015 9:06 AM

278 yes, more surgeries 6/5/2015 9:06 AM

279 yes, need more info so system isnt being wrongly used. 6/5/2015 9:01 AM

280 Don't know 6/5/2015 9:01 AM

281 the areas before a&e waiting rooms 6/5/2015 8:56 AM

282 More convieniant opening hours for GPs 6/5/2015 8:55 AM

283 no 6/5/2015 8:53 AM

284 Easy to contact over internet 6/5/2015 8:50 AM

285 no 6/5/2015 8:49 AM

286 no, very good as it is 6/5/2015 8:46 AM

287 Better information of the emergency services 6/5/2015 8:45 AM

288 yes - stop misuse of a&e 6/5/2015 8:44 AM

289 Services easier to contact 6/5/2015 8:40 AM

290 dk 6/5/2015 8:40 AM

291 stop people using a&e for non essentials 6/5/2015 8:38 AM

292 bigger a&e centres 6/5/2015 8:36 AM

293 Don't know 6/5/2015 8:34 AM

294 no 6/5/2015 8:33 AM

295 yes dealing with crises at A&E 6/5/2015 8:27 AM

296 easier services to navigate and access 6/5/2015 8:22 AM

297 D / K 6/5/2015 12:37 AM

298 D / K 6/5/2015 12:31 AM

299 D / K 6/5/2015 12:25 AM

300 D / K 6/5/2015 12:18 AM

301 Walk in centres in all towns 6/5/2015 12:11 AM

302 Not sure 6/5/2015 12:02 AM

303 Educate patients 6/4/2015 11:56 PM

304 As above 6/4/2015 11:48 PM

305 D / K 6/4/2015 11:42 PM

306 D / K 6/4/2015 11:36 PM

307 As Above 6/4/2015 11:27 PM

308 As above 6/4/2015 11:21 PM

309 As above 6/4/2015 11:16 PM

310 No. I think it's good 6/4/2015 11:09 PM

311 No 6/4/2015 11:03 PM

312 No 6/4/2015 10:57 PM

199 / 240


313 dentistry....it's terrible! 6/4/2015 10:56 PM

314 No 6/4/2015 10:51 PM

315 Yes, need to explain how good walk ins are 6/4/2015 10:45 PM

316 D / K 6/4/2015 10:36 PM

317 No 6/4/2015 10:27 PM

318 No 6/4/2015 10:21 PM

319 Yes more information to those who need it 6/4/2015 10:13 PM

320 No 6/4/2015 10:07 PM

321 Stop A&E misuse 6/4/2015 10:01 PM

322 No 6/4/2015 9:54 PM

323 No. great service 6/4/2015 9:48 PM

324 Stop people using A&E when not needed 6/4/2015 9:40 PM

325 Definitely not 6/4/2015 9:33 PM

326 D / K 6/4/2015 9:25 PM

327 Yes must do something about A&E 6/4/2015 9:17 PM

328 None, we have a great service 6/4/2015 9:10 PM

329 Yes. As above 6/4/2015 9:04 PM


331 Stop misuse of A&E 6/4/2015 8:47 PM

332 Walk in centres excellent services 6/4/2015 8:39 PM

333 More doctors. More surgeries. 6/4/2015 8:31 PM

334 Yes. Better use of 111 6/4/2015 8:24 PM

335 Excellent system here 6/4/2015 8:01 PM

336 Yes, more walk ins 6/4/2015 7:52 PM

337 More drs to cope with demand 6/4/2015 6:27 PM

338 having more resources available 6/4/2015 6:25 PM

339 More walk in & drop in centres 6/4/2015 6:25 PM

340 More gps out of hours centres and walk in 6/4/2015 6:23 PM

341 More support for mental health 6/4/2015 6:19 PM

342 Transport to help get urgent care 6/4/2015 6:18 PM

343 more staff employed in urgent care 6/4/2015 6:16 PM

344 Better access to mental health problems 6/4/2015 6:13 PM

345 a better quality urgent care service 6/4/2015 6:12 PM

346 have different departments 6/4/2015 6:08 PM

347 none 6/4/2015 6:07 PM

348 More telephone drs who only take phone calls 6/4/2015 6:06 PM

349 Dont know 6/4/2015 6:03 PM

350 keep walk in centres open longer 6/4/2015 6:00 PM

351 More convieniant opening hours for doctors 6/4/2015 5:58 PM

352 Better internet access 6/4/2015 5:57 PM


200 / 240


354 reduce waiting times 6/4/2015 5:50 PM

355 More drop in centres 6/4/2015 5:48 PM

356 As above 6/4/2015 5:43 PM


358 patient satisfaction 6/4/2015 5:38 PM

359 As above 6/4/2015 5:38 PM

360 Better internet options 6/4/2015 5:33 PM

361 cut the big bosses pay and get more doctors and nurses in with they money 6/4/2015 5:31 PM

362 Main one is a suitable working triage system 6/4/2015 5:30 PM

363 More children facilities 6/4/2015 5:30 PM

364 More clinical staff 6/4/2015 5:25 PM

365 the triage area needs remodelled 6/4/2015 5:23 PM

366 no p 6/4/2015 5:22 PM

367 No 6/4/2015 5:20 PM

368 Don't know 6/4/2015 5:16 PM

369 As above 6/4/2015 5:12 PM

370 yes better organisation of the resources we have 6/4/2015 5:11 PM

371 Yes they need to treat people with urgency when its back problems. I could be paralysed sometimes for how long ittakes them to sort me out

6/4/2015 5:09 PM

372 Quciker referrals 6/4/2015 5:07 PM

373 something that can reduce the amount of people attending A+E 6/4/2015 5:03 PM

374 No idea 6/4/2015 5:03 PM

375 Distribute the care accordingly 6/4/2015 5:00 PM

376 Elderly urgent care 6/4/2015 4:58 PM

377 dk 6/4/2015 4:55 PM

378 Explain the difference between urgent care and emergency care 6/4/2015 4:51 PM

379 Reduce the waiting times and amount of people in A&E. 6/4/2015 4:49 PM

380 dk 6/4/2015 4:48 PM

381 Convieniant opening hours and places 6/4/2015 4:46 PM

382 I was treat really well so i dk 6/4/2015 4:41 PM

383 the emergencies should come first before everything else 6/4/2015 4:41 PM

384 Urgent care that is not base in hospital 6/4/2015 4:39 PM



387 walk in centres open late 6/4/2015 4:25 PM

388 advise people to attend only if it is very necessary 6/4/2015 4:20 PM

389 Waiting times 6/4/2015 4:19 PM

390 no 6/4/2015 4:19 PM

391 seperating a&e to emergency and urgency 6/4/2015 4:14 PM

392 more places for people to go to instead of blocking up A+E 6/4/2015 4:14 PM

393 Separate emergencies from minor ailments 6/4/2015 4:13 PM

201 / 240


394 stop time wasters highly trained staff 6/4/2015 4:10 PM

395 organisation 6/4/2015 4:09 PM

396 to see to you after you have been in there - after care to continue 6/4/2015 4:04 PM

397 A new system in place to direct patients to the other departments than A&E 6/4/2015 4:03 PM

398 probably more a&e space 6/4/2015 4:02 PM

399 more organisation before the bulk of people turn up at a&e waiting rooms 6/4/2015 3:57 PM

400 ambulance service 6/4/2015 3:55 PM

401 Reduce the qeueus 6/4/2015 3:53 PM

402 reduce waiting times in a&e 6/4/2015 3:49 PM

403 no the medical staff are great 6/4/2015 3:49 PM

404 Less stress on the dr's. 6/4/2015 3:45 PM

405 have a wider range of places for people to go to 6/4/2015 3:45 PM

406 dk 6/4/2015 3:44 PM

407 dk 6/4/2015 3:40 PM

408 no 6/4/2015 3:39 PM

409 dk 6/4/2015 3:34 PM

410 reduce ques 6/4/2015 3:33 PM

411 DK 6/4/2015 3:30 PM

412 yes get it organised 6/4/2015 3:27 PM

413 appointments more readily available 6/4/2015 3:25 PM

414 more urgent care centres. 6/4/2015 3:19 PM

415 less waiting time and more places to go to get sorted out 6/4/2015 3:17 PM

416 Less waiting time 6/4/2015 3:11 PM

417 bigger hospitals more doctors 6/4/2015 3:03 PM

418 lack of staff. 6/4/2015 2:59 PM

419 no 6/4/2015 2:55 PM

420 staff better trained less waiting time 6/4/2015 2:46 PM

421 More places to go for urgent care. 6/4/2015 2:45 PM

422 free parking when you have a relative in the hospital 6/4/2015 2:35 PM

423 employ more drs 6/4/2015 2:34 PM

424 yes you phone for some advice from a gp and you have to go through the whole carry on of 111 6/4/2015 2:27 PM

425 Elderly care. Specialist care. 6/4/2015 2:26 PM

426 extended a&e unit 6/4/2015 2:18 PM

427 funding 6/4/2015 2:17 PM

428 drop in centres for minor injury and keep emergency departments solely for emergencies 6/4/2015 2:08 PM

429 no 6/4/2015 2:08 PM

430 no 6/4/2015 2:02 PM

431 DK 6/4/2015 1:56 PM

432 quicker service 6/4/2015 1:55 PM

433 All services should be reviewed. 6/4/2015 1:50 PM

434 more drop in centres for minor injury 6/4/2015 1:45 PM

202 / 240


435 DK 6/4/2015 1:43 PM

436 quicker waiting times for everyone 6/4/2015 1:32 PM

437 DK 6/4/2015 1:25 PM

438 urgent care centres to have longer opening hours 6/4/2015 1:23 PM

439 DK 6/4/2015 1:16 PM

440 Ambulance services 6/4/2015 1:10 PM

441 Urgent care for patients with chronic illnesses 6/4/2015 1:01 PM

442 DK 6/4/2015 12:53 PM

443 DK 6/4/2015 12:46 PM

444 Give local surgeries better urgent care facilities. 6/4/2015 12:39 PM

445 dk 6/4/2015 12:31 PM

446 DK 6/4/2015 12:29 PM

447 its not the NHS its the public 6/4/2015 12:28 PM


449 DK 6/4/2015 12:19 PM

450 dk 6/4/2015 12:17 PM

451 no 6/4/2015 12:15 PM

452 dk 6/4/2015 12:11 PM

453 DK 6/4/2015 12:10 PM

454 dont know 6/4/2015 12:06 PM

455 more gp surgeries 6/4/2015 12:03 PM

456 more GPs and Nurses working weekends 6/4/2015 11:59 AM

457 To be able to get in contact with the right service 6/4/2015 11:56 AM

458 dk 6/4/2015 11:56 AM

459 more places to go for urgent care 6/4/2015 11:52 AM

460 dk 6/4/2015 11:49 AM

461 Longer opening hours at walk in centres 6/4/2015 11:48 AM

462 More responsive urgent care service 6/4/2015 11:39 AM

463 don't know 6/4/2015 11:27 AM

464 quicker waiting times 6/4/2015 11:27 AM

465 More urgent care places 6/4/2015 11:27 AM

466 Urgent care for elderly patients 6/4/2015 11:21 AM

467 more for the elderly 6/4/2015 11:20 AM

468 more facilities 6/4/2015 11:20 AM

469 dont know 6/4/2015 11:15 AM

470 dk 6/4/2015 11:13 AM

471 More information for people to use the right service 6/4/2015 11:12 AM

472 dont know 6/4/2015 11:07 AM

473 urgent and emergency appointments at gp surgeries 6/4/2015 11:06 AM

474 don't know 6/4/2015 11:02 AM

475 Don't know 6/4/2015 11:02 AM

203 / 240


476 let people know what services to use 6/4/2015 11:00 AM

477 Specialist services 6/4/2015 10:58 AM

478 no 6/4/2015 10:57 AM

479 Don't know 6/4/2015 10:53 AM

480 reduce waiting times 6/4/2015 10:53 AM

481 no 6/4/2015 10:53 AM

482 not sure 6/4/2015 10:49 AM

483 Don't know 6/4/2015 10:47 AM

484 communication between the services 6/4/2015 10:46 AM

485 not sure 6/4/2015 10:42 AM

486 Look at education systems 6/4/2015 10:40 AM

487 improving access to the service 6/4/2015 10:38 AM

488 don't know 6/4/2015 10:38 AM

489 Don't know 6/4/2015 10:34 AM

490 more facilities at walk in centres 6/4/2015 10:31 AM

491 other emergency services 6/4/2015 10:31 AM

492 Local communities 6/4/2015 10:29 AM

493 don't know 6/4/2015 10:27 AM

494 Not sure 6/4/2015 10:22 AM

495 no 6/4/2015 10:21 AM

496 all services in NHS 6/4/2015 10:17 AM

497 Community care. 6/4/2015 10:17 AM

498 Education system, without the young doing something - there will be no NHS 6/4/2015 10:12 AM

499 dont know 6/4/2015 10:10 AM

500 more urgent care centres 6/4/2015 9:39 AM

501 Don't know 6/3/2015 5:17 PM

502 Training schemes 6/3/2015 5:11 PM

503 Don't know 6/3/2015 5:04 PM

504 Don't know 6/3/2015 4:58 PM

505 Not sure 6/3/2015 4:52 PM

506 Don't know 6/3/2015 4:44 PM

507 yes urgent care for elderly patients 6/3/2015 4:43 PM

508 Don't know 6/3/2015 4:38 PM

509 Don't know 6/3/2015 4:29 PM

510 more emergency services 6/3/2015 4:20 PM

511 Staffing in A&E departments 6/3/2015 4:19 PM

512 more out of hours care centres 6/3/2015 4:16 PM

513 Always room for improvement 6/3/2015 4:10 PM

514 Different urgent elderly care to urgent child to urgent accidental 6/3/2015 3:59 PM

515 urgent care telephone advice 6/3/2015 3:46 PM

516 Not sure 6/3/2015 3:45 PM

204 / 240


517 Urgent care for people with chronic conditions 6/3/2015 3:38 PM

518 Social Media 6/3/2015 3:32 PM

519 Dont know 6/3/2015 3:15 PM

520 Yes 6/3/2015 3:02 PM

521 All areas of health services 6/3/2015 2:55 PM

522 Don't know 6/3/2015 2:50 PM

523 places to go to get urgent care 6/3/2015 2:49 PM

524 Those capable of paying 6/3/2015 2:45 PM

525 Care in the community all aspects of care 6/3/2015 2:35 PM

526 Dont know 6/3/2015 2:27 PM

527 More doctors and hospitals 6/3/2015 2:07 PM

528 Always look to improve all areas 6/3/2015 11:37 AM

529 No 6/3/2015 11:28 AM

530 Don't know 6/3/2015 11:20 AM

531 dental urgent care 6/3/2015 10:59 AM

532 Don't know 6/3/2015 10:59 AM

533 My experience is that urgent care is best provided at the RVI. Rake Lane has a poor reputation. 6/3/2015 10:55 AM

534 Don't know 6/3/2015 10:54 AM

535 quicker urgent appointments 6/3/2015 10:49 AM

536 More policing, crack down on heavy drinking + fighting 6/3/2015 10:48 AM

537 Don't know 6/3/2015 10:42 AM

538 faster advice and treatment 6/3/2015 10:37 AM

539 Don't know 6/3/2015 10:37 AM

540 Dont't know 6/3/2015 10:31 AM

541 more knowledgable staff 6/3/2015 10:28 AM

542 Dont knwo 6/3/2015 10:24 AM

543 no cutbacks on nhs services 6/3/2015 10:20 AM

544 Yes 6/3/2015 10:17 AM

545 home visits by on call doctors 6/3/2015 10:12 AM

546 Dont know 6/3/2015 10:10 AM

547 more services for urgent care 6/3/2015 10:09 AM

548 gp out of hours or walk in centre near to a&e 6/3/2015 10:01 AM

549 urgent care transport 6/3/2015 10:01 AM

550 communities 6/3/2015 9:59 AM

551 emergency appointments at GP Surgery 6/3/2015 9:55 AM

552 longer opening hours at urgent care places 6/3/2015 9:54 AM

553 improving education in schools 6/3/2015 9:53 AM

554 longer opening hours at other services 6/3/2015 9:14 AM

555 dk 6/3/2015 9:05 AM

556 more places for people to go 6/3/2015 8:58 AM

557 an urgent care centre that is located to A+E 6/3/2015 8:48 AM

205 / 240


558 give people more knowledge 6/2/2015 5:30 PM

559 Don't know 6/2/2015 5:29 PM

560 DK 6/2/2015 5:25 PM

561 More staff to help when services are busy 6/2/2015 5:23 PM

562 no 6/2/2015 5:19 PM

563 More urgent care places locally 6/2/2015 5:16 PM

564 dk 6/2/2015 5:14 PM

565 no 6/2/2015 5:08 PM

566 Emergency dental services 6/2/2015 5:06 PM

567 improve the advertising to make people more aware 6/2/2015 5:03 PM

568 yes, more places to go 6/2/2015 4:58 PM

569 cant think of any 6/2/2015 4:54 PM

570 just cut down time wasters in a&e 6/2/2015 4:46 PM

571 Mental health urgent care 6/2/2015 4:45 PM

572 More communication between services 6/2/2015 4:37 PM

573 just keep waiting times down 6/2/2015 4:33 PM

574 dk 6/2/2015 4:31 PM

575 not sure 6/2/2015 4:25 PM

576 no 6/2/2015 4:24 PM

577 more places to go in the area 6/2/2015 4:20 PM

578 no, great service 6/2/2015 4:19 PM

579 dk 6/2/2015 4:15 PM

580 more urgent care facilities 6/2/2015 4:13 PM

581 dk 6/2/2015 4:09 PM

582 Make it cleare what services to use and for what ages 6/2/2015 4:06 PM

583 more staff in a&e at night always full and really long wait times 6/2/2015 4:04 PM

584 dk 6/2/2015 3:58 PM

585 Communication between the services 6/2/2015 3:57 PM

586 dk 6/2/2015 3:53 PM

587 Shorter waiting lists to see a consultant 6/2/2015 3:51 PM

588 dont know 6/2/2015 3:48 PM

589 More information about other services 6/2/2015 3:43 PM

590 dk 6/2/2015 3:42 PM

591 More walk in centrres 6/2/2015 3:37 PM

592 Staffing 6/2/2015 3:30 PM

593 dont know 6/2/2015 3:24 PM

594 Dont know 6/2/2015 3:24 PM

595 Staffing 6/2/2015 3:19 PM

596 More awareness of where to go for what 6/2/2015 3:12 PM

597 dont know 6/2/2015 3:10 PM

598 Dont know 6/2/2015 3:06 PM

206 / 240


599 Staffing been the main problem 6/2/2015 3:01 PM

600 no 6/2/2015 2:59 PM

601 Urgent and emergancy dental care 6/2/2015 2:48 PM

602 Ambulance service 6/2/2015 2:41 PM

603 Ambulance service 6/2/2015 2:35 PM

604 more options for patients 6/2/2015 2:31 PM

605 Dont know 6/2/2015 2:29 PM

606 no 6/2/2015 2:23 PM

607 More walk in centres in North Tyneside 6/2/2015 2:17 PM

608 24hour care staff 6/2/2015 2:16 PM

609 urgent care available at GP surgeries 6/2/2015 2:08 PM

610 Dont know 6/2/2015 1:55 PM

611 Dont know 6/2/2015 1:46 PM

612 Dont know 6/2/2015 1:39 PM

613 dk 6/2/2015 1:26 PM

614 Urgent care centres available 6/2/2015 1:26 PM

615 Communication between services 6/2/2015 1:17 PM

616 More services avilable 24/7 6/2/2015 1:07 PM

617 Ambulance services 6/2/2015 12:13 PM

618 No its not the NHS it is the public 6/2/2015 12:05 PM

619 dk 6/2/2015 11:55 AM

620 Don't know 6/2/2015 11:52 AM

621 More doctors and nurses 6/2/2015 11:42 AM

622 Put GP services / OOH services at the front of the urgent care centres. 5/26/2015 12:19 PM

623 Better access to GP services 7 days a week. 5/26/2015 10:27 AM

624 Make it accessible sooner! 5/24/2015 10:25 PM

625 offer appointments rather than having to wait in walk-in centres or A&E 5/21/2015 6:21 PM

626 Huge opportunity for integrated working at North Tyneside walk in service after new hospital opens at Cramlington. 5/21/2015 4:23 PM

627 the need to encourage more individuals to enter the medical profession 5/21/2015 12:23 PM

628 Better access to GP services beyond the 9 to 5 , 5 day service. 5/21/2015 10:48 AM

629 No 5/21/2015 9:34 AM

630 More facilities need to be available in GP practices. 5/21/2015 8:27 AM

631 sign posting people to services which can help including the voluntary secter 5/21/2015 7:07 AM

632 Reduce waiting times by providing more resources. 5/20/2015 8:01 PM

633 Get rid of 111 as currently structured. 5/20/2015 1:01 PM

634 services are too far spread across the patch and can't be accessed by all of NT pts. 5/20/2015 12:02 PM

635 learn from success in other areas 5/20/2015 11:38 AM

636 Keep/more walk in centres 5/20/2015 10:37 AM

637 Mobile technology i.e. touch screen symptom checkers in every GP practice and A&E with advice and guidance 5/20/2015 9:20 AM

638 Better education of local population 5/19/2015 8:46 PM

207 / 240


100.00% 600

61.50% 369

37.67% 226

14.00% 84

7.00% 42

Q43 How could we improve urgent andemergency care services locally? Please list

up to five ways?Answered: 600 Skipped: 180

# 1. Date

1 Provide more services locally at GP surgeries. 7/22/2015 1:10 PM

2 Continuing to educate users not to go straight to A&E unless serious 7/22/2015 11:51 AM

3 Too late. North Tyneside General has been devalued by the centre in Cramlington 7/10/2015 8:36 PM

4 Another walk in centre 7/10/2015 4:21 PM

5 Make it easier to book GP appointments in advance 7/10/2015 11:49 AM

6 Make it easy for patients to get to venue 7/8/2015 5:23 PM

7 More trained staff in A and E departments 7/7/2015 4:21 PM

8 providing services within the area 7/7/2015 10:46 AM

9 Clarity on where to access care 7/5/2015 2:48 PM

10 GP must see patients before refering to hospital not jsut screen them on the phone. 7/3/2015 10:34 AM

11 Reinstate full A & E services in North Tyneside 7/2/2015 1:45 PM

12 Have more centres 6/30/2015 5:04 PM

13 Improve collaboration of Northumbria Trust with Newcastle Trust 6/29/2015 4:51 PM

14 Payment of £10 for all admissions which are non-urgent and specifically involve fights/fractures/ 6/29/2015 4:13 PM

15 Tele heatlth 6/29/2015 1:44 PM

16 Increase staffing levels 6/28/2015 10:34 AM

17 designated areas / departments for adults and children. 6/26/2015 1:47 PM

18 more education and information 6/26/2015 12:39 PM

19 Is one walk-in centre enough? If not, open another or increase it's capacity. 6/26/2015 11:58 AM

20 Clear referral guidelines/strict triage 6/26/2015 11:42 AM

21 Better staffed hospitals 6/25/2015 4:03 PM

22 Extended GP opening hours 6/25/2015 11:55 AM

23 More out of hours urgent care by own GP practice 6/25/2015 9:42 AM

24 See answer to Q.40 6/24/2015 4:39 PM

25 1 point of call 6/24/2015 3:10 PM

26 Better infomation 6/24/2015 2:14 PM

27 Have a walk in service at North Tyneside General 6/24/2015 12:22 PM


1.

2.

3.

4.

5.

208 / 240


28 using face to face electronic consultations (skype/face time) 6/24/2015 12:06 PM

29 Availability of emergency ambulances 6/24/2015 10:38 AM

30 GPs should open longer hours e.g. 8 to 8 including weekends 6/18/2015 11:26 AM

31 keeping a walk in centre to local to where the population is 6/15/2015 10:16 AM

32 Have a separate section for those sick from alcohol (they could sleep it off, being checked now and then) 6/10/2015 5:40 PM

33 Increase funding for out of hours GP's and encourage more use 6/8/2015 9:30 AM

34 Clearly define to the public what is urgent. 6/7/2015 5:20 PM

35 D / K 6/5/2015 7:03 PM

36 dk 6/5/2015 6:58 PM

37 D / K 6/5/2015 6:56 PM

38 DK 6/5/2015 6:54 PM

39 D / K 6/5/2015 6:50 PM

40 dk 6/5/2015 6:50 PM

41 dk 6/5/2015 6:46 PM

42 D / K 6/5/2015 6:43 PM

43 dk 6/5/2015 6:41 PM

44 D / K 6/5/2015 6:38 PM

45 better a&e dept 6/5/2015 6:37 PM

46 More A&E's 6/5/2015 6:31 PM

47 D / K 6/5/2015 6:25 PM

48 More weekend doctors 6/5/2015 6:20 PM

49 As above 6/5/2015 6:15 PM

50 D / K 6/5/2015 6:09 PM

51 Don't know 6/5/2015 6:01 PM

52 More trained staff 6/5/2015 5:56 PM

53 D / K 6/5/2015 5:50 PM

54 D / K 6/5/2015 5:42 PM

55 D / K 6/5/2015 5:36 PM

56 D / K 6/5/2015 5:27 PM

57 D / K 6/5/2015 5:18 PM

58 D / K 6/5/2015 5:13 PM

59 D / K 6/5/2015 5:08 PM

60 D / K 6/5/2015 5:03 PM

61 D / K 6/5/2015 4:57 PM

62 D / K 6/5/2015 4:47 PM

63 D / K 6/5/2015 4:41 PM

64 D / K 6/5/2015 4:36 PM

65 Urgent appointments at GP's 6/5/2015 4:28 PM

66 24/7 urgent care available 6/5/2015 4:22 PM


68 Surgeries to have an urgent care service 6/5/2015 4:09 PM

209 / 240


69 keep surgeries open longer 6/5/2015 4:07 PM



72 Gp surgeries have urgent appointments 6/5/2015 3:55 PM


74 Make services easy to access 6/5/2015 3:41 PM

75 24/7 urgent care 6/5/2015 3:34 PM

76 GP surgery open longer 6/5/2015 3:33 PM

77 Emergency service located locally 6/5/2015 3:27 PM

78 urgent care at gp surgery 6/5/2015 3:26 PM

79 D / K 6/5/2015 3:24 PM

80 More urgent transport 6/5/2015 3:22 PM

81 more efficient emergency service 6/5/2015 3:22 PM

82 urgent care located near to hospitals 6/5/2015 3:21 PM

83 train more nurses and gps 6/5/2015 3:21 PM

84 dk 6/5/2015 3:17 PM

85 larger a&e 6/5/2015 3:16 PM

86 open more urgent care centres 6/5/2015 3:12 PM

87 dk 6/5/2015 3:10 PM

88 train more doctors and nurses 6/5/2015 3:07 PM

89 more gps available 6/5/2015 3:07 PM

90 dk 6/5/2015 3:03 PM

91 gp out of hours or walk in centres open 24/7 6/5/2015 3:02 PM

92 Dk 6/5/2015 3:00 PM

93 does not need improving 6/5/2015 2:56 PM

94 dk 6/5/2015 2:55 PM


96 dk 6/5/2015 2:52 PM

97 a service that deals with urgent and emergency 6/5/2015 2:51 PM

98 dk 6/5/2015 2:50 PM


100 DK 6/5/2015 2:45 PM

101 More places to go with children 6/5/2015 2:43 PM


103 GP surgery open longer 6/5/2015 2:41 PM

104 DK 6/5/2015 2:40 PM

105 Dk 6/5/2015 2:36 PM

106 D / K 6/5/2015 2:35 PM

107 provide urgent care transport 6/5/2015 2:35 PM

108 urgent care 24/7 6/5/2015 2:33 PM

109 dk 6/5/2015 2:30 PM

210 / 240


110 Stop abuse of A&E 6/5/2015 2:29 PM

111 awareness of what a&e is for 6/5/2015 2:28 PM

112 dk 6/5/2015 2:25 PM

113 D / K 6/5/2015 2:24 PM

114 urgent care close to home 6/5/2015 2:24 PM

115 dk 6/5/2015 2:23 PM

116 make it easier to see your gp rather than waiting in a&e 6/5/2015 2:21 PM

117 dk 6/5/2015 2:20 PM


119 Stop A&E abuse 6/5/2015 2:18 PM

120 dk 6/5/2015 2:16 PM

121 better use of pharmacists 6/5/2015 2:14 PM

122 more urgent care advice centres 6/5/2015 2:13 PM

123 dk 6/5/2015 2:11 PM

124 More GP's 6/5/2015 2:11 PM

125 urgent care for dental pain 6/5/2015 2:07 PM

126 DK 6/5/2015 2:06 PM

127 Knowledge (when to use it) 6/5/2015 2:06 PM

128 dk 6/5/2015 2:04 PM

129 DK 6/5/2015 2:02 PM

130 a specialist emergency care service 6/5/2015 2:01 PM

131 Stop A&E misuse 6/5/2015 2:01 PM

132 more hospital urgent care services 6/5/2015 2:00 PM

133 DK 6/5/2015 1:57 PM

134 an urgent care near me 6/5/2015 1:55 PM

135 more staff 6/5/2015 1:55 PM

136 More walk ins needed 6/5/2015 1:55 PM

137 DK 6/5/2015 1:53 PM

138 DK 6/5/2015 1:49 PM

139 Stop A&E time-wasters 6/5/2015 1:49 PM

140 effective ways to use other services 6/5/2015 1:48 PM

141 a community urgent care service 6/5/2015 1:47 PM

142 Posters (information) 6/5/2015 1:44 PM

143 services located close to each other 6/5/2015 1:43 PM

144 DK 6/5/2015 1:43 PM

145 Sort non-essential A&E patients 6/5/2015 1:39 PM

146 DK 6/5/2015 1:39 PM

147 improve access to other services 6/5/2015 1:37 PM

148 dk 6/5/2015 1:34 PM

149 urgent and emergency located close to each other 6/5/2015 1:32 PM

150 Stress when NOT to use A&E 6/5/2015 1:32 PM

211 / 240


151 improve waiting times 6/5/2015 1:32 PM

152 DK 6/5/2015 1:29 PM

153 More out of hours GP's 6/5/2015 1:26 PM

154 dk 6/5/2015 1:25 PM

155 Dk 6/5/2015 1:24 PM

156 more information for the elderly 6/5/2015 1:22 PM

157 More walk ins 6/5/2015 1:20 PM

158 DK 6/5/2015 1:18 PM

159 Stop overuse of A&E 6/5/2015 1:15 PM

160 DK 6/5/2015 1:12 PM

161 Leaflets 6/5/2015 1:09 PM

162 DK 6/5/2015 1:07 PM

163 None 6/5/2015 1:03 PM

164 Awareness of other places they can go 6/5/2015 12:58 PM

165 Extra walk ins 6/5/2015 12:51 PM

166 No 6/5/2015 12:45 PM

167 More minor injury units 6/5/2015 12:40 PM


169 Warning letters to abusers 6/5/2015 12:26 PM

170 urgent care at gp surgery 6/5/2015 12:23 PM

171 dk 6/5/2015 12:22 PM

172 Stop A&E misuse 6/5/2015 12:20 PM

173 no 6/5/2015 12:19 PM

174 keep battlehill open till midnight 6/5/2015 12:15 PM

175 Charge for misuse 6/5/2015 12:14 PM

176 dk 6/5/2015 12:12 PM

177 more advice 6/5/2015 12:10 PM

178 None 6/5/2015 12:08 PM

179 education 6/5/2015 12:05 PM

180 More hospitals 6/5/2015 12:03 PM

181 stop non essential usinG A&E 6/5/2015 12:00 PM

182 have a bigger place 6/5/2015 11:58 AM

183 D / K 6/5/2015 11:56 AM


185 Tackle A&E abuse 6/5/2015 11:49 AM

186 dont know just urgent appointments with GPs 6/5/2015 11:49 AM

187 none 6/5/2015 11:46 AM

188 dk 6/5/2015 11:46 AM

189 as above 6/5/2015 11:41 AM

190 local surgeries open late 6/5/2015 11:41 AM

191 build another hospital 6/5/2015 11:36 AM

212 / 240


192 more info 6/5/2015 11:34 AM

193 D / K 6/5/2015 11:33 AM

194 have more centres open 6/5/2015 11:32 AM

195 urgent dental care 6/5/2015 11:29 AM

196 Awareness of not using A&E and why 6/5/2015 11:28 AM

197 charge for A&E if abused 6/5/2015 11:27 AM

198 different waiting rooms 6/5/2015 11:26 AM

199 educate the ignorant 6/5/2015 11:23 AM

200 Extra walk ins 6/5/2015 11:22 AM

201 keep other places open longer - even all day and night or even just after surgeries close 6/5/2015 11:19 AM

202 none 6/5/2015 11:17 AM

203 dk 6/5/2015 11:14 AM

204 as above 6/5/2015 11:09 AM

205 as above 6/5/2015 11:09 AM

206 better communication between the services 6/5/2015 11:08 AM

207 dk 6/5/2015 11:04 AM

208 employ more nurses 6/5/2015 10:59 AM

209 more places to go for urgent care 6/5/2015 10:57 AM

210 more hospitals 6/5/2015 10:53 AM

211 dk 6/5/2015 10:53 AM

212 dk 6/5/2015 10:48 AM

213 staff the areas well and dont pay fortunes to bank nurses and doctors 6/5/2015 10:46 AM

214 nothing 6/5/2015 10:42 AM

215 DK 6/5/2015 10:37 AM

216 dk 6/5/2015 10:31 AM

217 give more info 6/5/2015 10:31 AM

218 dk 6/5/2015 10:27 AM

219 the surgeries and urgent care centres need to be equipped to manage urgent care cases 6/5/2015 10:23 AM

220 dk 6/5/2015 10:22 AM

221 dk 6/5/2015 10:16 AM

222 have them all together 6/5/2015 10:12 AM

223 DK 6/5/2015 10:11 AM

224 dk 6/5/2015 10:05 AM

225 have more services available 6/5/2015 10:04 AM

226 dk 6/5/2015 9:59 AM

227 more staff 6/5/2015 9:56 AM

228 more doctors 6/5/2015 9:55 AM

229 all 6/5/2015 9:52 AM

230 open more A+E places 6/5/2015 9:51 AM

231 more 'less urgent care' clinics 6/5/2015 9:46 AM

232 more trained staff 6/5/2015 9:46 AM

213 / 240


233 keep A+E for emergencies only 6/5/2015 9:45 AM

234 DK 6/5/2015 9:41 AM

235 bigger A+E department 6/5/2015 9:39 AM

236 save money from these big consultants 6/5/2015 9:39 AM

237 dk 6/5/2015 9:37 AM

238 have surgeries open for longer 6/5/2015 9:32 AM

239 free parking 6/5/2015 9:32 AM

240 DK 6/5/2015 9:32 AM

241 urgent dental care 6/5/2015 9:28 AM

242 better out of hours facilities (with a doctor present) 6/5/2015 9:24 AM

243 more nurses 6/5/2015 9:24 AM

244 extend the hospital 6/5/2015 9:17 AM

245 dk 6/5/2015 9:15 AM

246 more efficient staff 6/5/2015 9:12 AM

247 more walk in centres for general care 6/5/2015 9:10 AM

248 adverts 6/5/2015 9:10 AM

249 make a bigger hospital or just extend 6/5/2015 9:06 AM

250 more surgeries 6/5/2015 9:06 AM

251 walk in (more) 6/5/2015 9:01 AM

252 more local out of hours centres 6/5/2015 8:56 AM

253 Urgent care centre that is not in a hospital 6/5/2015 8:55 AM

254 none 6/5/2015 8:53 AM

255 none needed 6/5/2015 8:49 AM

256 more nurses in a&e 6/5/2015 8:46 AM

257 Open more urgent care centres 6/5/2015 8:45 AM

258 advice on where to go 6/5/2015 8:44 AM

259 All urgent appointments at GP 6/5/2015 8:40 AM

260 dk 6/5/2015 8:40 AM

261 info on who can use a&e 6/5/2015 8:38 AM


263 More emergency ambulances 6/5/2015 8:34 AM

264 stop misuse of services 6/5/2015 8:33 AM

265 send them elsewhere not a&e 6/5/2015 8:27 AM

266 urgent care at gp surgeries 6/5/2015 8:22 AM

267 D / K 6/5/2015 12:37 AM

268 Give talks on it in schools 6/5/2015 12:31 AM

269 D / K 6/5/2015 12:25 AM

270 Tell us about it 6/5/2015 12:18 AM

271 More walk ins 6/5/2015 12:11 AM

272 More advice as what else you could do 6/5/2015 12:02 AM

273 More explicit literature 6/4/2015 11:56 PM

214 / 240


274 Comprehensive information 6/4/2015 11:48 PM

275 More like Battle Hill walk in 6/4/2015 11:36 PM

276 Help us to know what to do 6/4/2015 11:27 PM

277 Educate us 6/4/2015 11:21 PM

278 Educate us 6/4/2015 11:16 PM

279 Literature 6/4/2015 11:09 PM

280 More walk ins 6/4/2015 11:03 PM

281 None needed 6/4/2015 10:57 PM

282 listen to the nurses, they know how system will work well 6/4/2015 10:56 PM

283 No 6/4/2015 10:51 PM

284 Information on do's and don'ts 6/4/2015 10:45 PM

285 D / K 6/4/2015 10:36 PM

286 None 6/4/2015 10:27 PM

287 No 6/4/2015 10:21 PM

288 Leaflets 6/4/2015 10:13 PM

289 None 6/4/2015 10:07 PM

290 Stop A&E misuse 6/4/2015 10:01 PM

291 None needed 6/4/2015 9:54 PM

292 Campaign to stop misuse 6/4/2015 9:48 PM

293 Information in papers 6/4/2015 9:40 PM

294 Stop people using A&E that don't need to 6/4/2015 9:33 PM

295 Stop people using A&E 6/4/2015 9:25 PM

296 Stop misuse of A&E 6/4/2015 9:17 PM

297 Media 6/4/2015 9:10 PM

298 Misuse of A&E 6/4/2015 9:04 PM


300 Awareness 6/4/2015 8:47 PM

301 Campaign to stop A&E abuse 6/4/2015 8:39 PM

302 More use of 111 6/4/2015 8:31 PM

303 Better comprehension of 111 6/4/2015 8:24 PM


305 Need more walk ins 6/4/2015 7:52 PM


307 more resources available 6/4/2015 6:25 PM

308 quicker waiting times 6/4/2015 6:23 PM

309 Urgent community services 6/4/2015 6:18 PM

310 more staff 6/4/2015 6:16 PM

311 all services for urgent care under one roof 6/4/2015 6:12 PM

312 have 24/7 for minor injuries 6/4/2015 6:08 PM

313 DK 6/4/2015 6:06 PM

314 have walk in centres open longer 6/4/2015 6:00 PM

215 / 240


315 DK 6/4/2015 5:57 PM

316 if people got an appointment with own GP wouldnt bother with A+E 6/4/2015 5:50 PM

317 Don't know 6/4/2015 5:43 PM

318 reduce waiting times by telling people to go elsewhere 6/4/2015 5:40 PM

319 extend A&E into more departments 6/4/2015 5:38 PM

320 dk 6/4/2015 5:38 PM

321 have places open longer 6/4/2015 5:31 PM

322 more centres 6/4/2015 5:30 PM

323 dk 6/4/2015 5:30 PM

324 dk 6/4/2015 5:25 PM

325 local gp surgery open 24/7 with staff (professionals) 6/4/2015 5:23 PM

326 people should try to keep fit anyway. 6/4/2015 5:22 PM

327 dk 6/4/2015 5:16 PM

328 dk 6/4/2015 5:12 PM

329 organise A+E 6/4/2015 5:11 PM

330 stop the long waiting times in A&E 6/4/2015 5:09 PM

331 dk 6/4/2015 5:07 PM

332 employ more doctors and nurses 6/4/2015 5:03 PM

333 dk 6/4/2015 5:03 PM

334 keep walk in centre open 24/7 6/4/2015 5:00 PM

335 Make it more clear where to go 6/4/2015 4:58 PM


337 More awareness of services 6/4/2015 4:51 PM

338 more local A&E units 6/4/2015 4:49 PM

339 seperate A+E into two sections 6/4/2015 4:48 PM

340 More urgent appointments available 6/4/2015 4:46 PM

341 have more nurses 6/4/2015 4:41 PM

342 turn away people who shouldnt be there 6/4/2015 4:41 PM

343 Everday acccess to all services 6/4/2015 4:39 PM


345 if knew how to do that i would be a builders labourer 6/4/2015 4:25 PM

346 if more people could get an appointment with gp they wouldnt bother with this 6/4/2015 4:25 PM

347 encourage people to take care of themselves 6/4/2015 4:20 PM

348 patients told to go to the right dept 6/4/2015 4:19 PM

349 fine as it is 6/4/2015 4:19 PM

350 seperate a&e 6/4/2015 4:14 PM

351 section it off between urgent care and emergencies 6/4/2015 4:14 PM

352 Manage A&E better 6/4/2015 4:13 PM

353 more places open 24/7 6/4/2015 4:10 PM

354 more qualified staff 6/4/2015 4:09 PM

216 / 240


355 provide after care from the A+E if the doctor would see you through the day then you wouldnt have to go to the walkin centre the doctors and nurses need to treat everyone with the same respect because if youve had a drink i dontthink they care for you right

6/4/2015 4:04 PM

356 have more walk in centres 6/4/2015 4:03 PM

357 leave battle hill open late 6/4/2015 4:02 PM

358 keep centres open longer 6/4/2015 3:57 PM

359 more ambulances 6/4/2015 3:55 PM

360 Keep other places open 24/7 6/4/2015 3:53 PM

361 more urgent care centres 6/4/2015 3:49 PM


363 Team assistants to manage urgent care sites. 6/4/2015 3:45 PM

364 walk in centres open later 6/4/2015 3:45 PM

365 the doctors should stay open later 6/4/2015 3:44 PM

366 more staff who work well 6/4/2015 3:40 PM


368 have battlehill open longer 6/4/2015 3:34 PM

369 open up doctors surgeries more 6/4/2015 3:33 PM

370 have a bigger hospital, if you dont want too many people at A&E then you should have somewhere else for them togo.

6/4/2015 3:30 PM

371 have more nurses in them 6/4/2015 3:27 PM

372 open more 6/4/2015 3:25 PM

373 more centres 6/4/2015 3:19 PM

374 scrap 111 6/4/2015 3:17 PM

375 more services available 6/4/2015 3:11 PM

376 bigger hospitals 6/4/2015 3:03 PM

377 More dr's and nurses 6/4/2015 2:59 PM

378 just tell people where to go 6/4/2015 2:55 PM

379 only accept highly trained doctors and nurses 6/4/2015 2:46 PM

380 keep more places open longer. 6/4/2015 2:45 PM

381 more nurses 6/4/2015 2:35 PM

382 have more drs 6/4/2015 2:34 PM

383 direct access to a gp instead of 111 6/4/2015 2:27 PM

384 Better adverts 6/4/2015 2:26 PM

385 extend a&e area 6/4/2015 2:18 PM

386 more staff 6/4/2015 2:17 PM

387 keep surgeries open late 6/4/2015 2:08 PM

388 more services in community 6/4/2015 2:08 PM

389 more local services 6/4/2015 2:02 PM

390 education 6/4/2015 1:56 PM


392 more services 6/4/2015 1:50 PM

393 open local surgeries evening and weekend 6/4/2015 1:45 PM

217 / 240


394 Take non urgent away from A&E 6/4/2015 1:43 PM

395 more doctors 6/4/2015 1:32 PM

396 more staff 6/4/2015 1:25 PM

397 longer opening times at walk in centres 6/4/2015 1:23 PM

398 Bigger A&E departments. 6/4/2015 1:16 PM

399 More Drs 6/4/2015 1:10 PM

400 More emergency staff 6/4/2015 1:01 PM

401 more 24/7 places. 6/4/2015 12:53 PM

402 More decisions 6/4/2015 12:46 PM

403 Take pressure off A&E units 6/4/2015 12:39 PM

404 dk 6/4/2015 12:31 PM

405 other 24/7 services 6/4/2015 12:29 PM

406 charge people like drunks 6/4/2015 12:28 PM

407 more qualified staff 6/4/2015 12:26 PM

408 More Dr's 6/4/2015 12:19 PM

409 dk 6/4/2015 12:17 PM

410 larger hospital 6/4/2015 12:11 PM

411 other services 6/4/2015 12:10 PM


413 urgent care appointments at GPs 6/4/2015 11:59 AM

414 Easier to make contact 6/4/2015 11:56 AM

415 more urgent care centres 6/4/2015 11:56 AM

416 more advice on where to go 6/4/2015 11:52 AM

417 more hospitals in the area 6/4/2015 11:49 AM

418 Easier to access 6/4/2015 11:48 AM

419 Internet advice 6/4/2015 11:39 AM

420 ease pressure 6/4/2015 11:27 AM

421 more urgent and emergency services 6/4/2015 11:27 AM

422 Local urgent care centre 6/4/2015 11:27 AM

423 Information for the elderly 6/4/2015 11:21 AM

424 more information 6/4/2015 11:20 AM

425 better responses out of hours 6/4/2015 11:20 AM

426 more staffing 6/4/2015 11:15 AM

427 dk 6/4/2015 11:13 AM

428 Tell people about other service 6/4/2015 11:12 AM

429 more community services 6/4/2015 11:07 AM

430 more knowledge of services for everyone 6/4/2015 11:06 AM

431 more places 6/4/2015 11:02 AM

432 More doctors / nurses 6/4/2015 11:02 AM

433 urgent and emergency centres 6/4/2015 11:00 AM

434 More staff 6/4/2015 10:58 AM

218 / 240


435 more staff 6/4/2015 10:57 AM

436 Stop non urgent cases 6/4/2015 10:53 AM

437 dk 6/4/2015 10:53 AM

438 cut waiting times 6/4/2015 10:53 AM

439 training 6/4/2015 10:49 AM

440 More places 6/4/2015 10:47 AM

441 communication with gp 6/4/2015 10:46 AM

442 more money 6/4/2015 10:42 AM

443 Educate + Train 6/4/2015 10:40 AM

444 easier to access 6/4/2015 10:38 AM

445 don't treat non urgent 6/4/2015 10:38 AM

446 Training 6/4/2015 10:34 AM

447 information on where to go 6/4/2015 10:31 AM

448 more money 6/4/2015 10:31 AM

449 More visability 6/4/2015 10:29 AM

450 stop treating non urgent 6/4/2015 10:27 AM

451 More places 6/4/2015 10:22 AM

452 less waiting 6/4/2015 10:21 AM


454 Keep non urgent out of A&E 6/4/2015 10:17 AM

455 Educate 6/4/2015 10:12 AM

456 more staff 6/4/2015 10:10 AM

457 quicker response times 6/4/2015 9:39 AM

458 More community nursing 6/3/2015 5:17 PM

459 Training 6/3/2015 5:11 PM

460 Training 6/3/2015 5:04 PM

461 Promote better 6/3/2015 4:58 PM

462 More people 6/3/2015 4:52 PM

463 Train more people 6/3/2015 4:44 PM

464 quicker response times 6/3/2015 4:43 PM

465 more doctors 6/3/2015 4:38 PM

466 More people to treat - no doctors 6/3/2015 4:29 PM


468 A&E staffing 6/3/2015 4:19 PM

469 more information for other services 6/3/2015 4:16 PM

470 Less crowded waiting rooms 6/3/2015 4:10 PM

471 Less waiting 6/3/2015 3:59 PM

472 make it easier to see gp 6/3/2015 3:46 PM

473 Faster response times 6/3/2015 3:45 PM

474 More advise would help waiting times 6/3/2015 3:38 PM

475 Advertise other support groups better 6/3/2015 3:32 PM

219 / 240


476 Pressue off A&E department 6/3/2015 3:15 PM

477 More eduction in school 6/3/2015 3:02 PM


479 Training 6/3/2015 2:50 PM


481 Educate 6/3/2015 2:45 PM

482 Advertise 6/3/2015 2:35 PM

483 Stop time wasters 6/3/2015 2:27 PM

484 More A&E staff 6/3/2015 2:15 PM

485 easier to access 6/3/2015 2:07 PM

486 Easier to find information 6/3/2015 11:37 AM

487 Better waiting times 6/3/2015 11:28 AM

488 Quicker times 6/3/2015 11:20 AM

489 services located closer to eachother 6/3/2015 10:59 AM

490 more surgeries 6/3/2015 10:59 AM

491 Accessibility for the purposes it provides 6/3/2015 10:55 AM

492 Mobile ambulance services 6/3/2015 10:54 AM

493 more transport available 6/3/2015 10:49 AM

494 Publicise other services 6/3/2015 10:48 AM

495 Places for others to go 6/3/2015 10:42 AM

496 more urgent care telephone advice 6/3/2015 10:37 AM

497 more doctors 6/3/2015 10:37 AM

498 more doctors 6/3/2015 10:31 AM

499 more on call doctors 6/3/2015 10:28 AM

500 Longer appointments 6/3/2015 10:24 AM

501 urgent care centres 6/3/2015 10:20 AM

502 Short waiting for doctors 6/3/2015 10:17 AM

503 more doctors on call 6/3/2015 10:12 AM

504 More places for non urgent 6/3/2015 10:10 AM

505 longer opening hours at GP Surgery 6/3/2015 10:09 AM


507 give people more information 6/3/2015 10:01 AM

508 Teach people first aid 6/3/2015 9:59 AM

509 easier to see your local GP 6/3/2015 9:55 AM

510 more staff available at busy times 6/3/2015 9:54 AM

511 education 6/3/2015 9:53 AM

512 more urgent care services 6/3/2015 9:14 AM

513 more knowledge of other services 6/3/2015 9:05 AM

514 a local urgent care centre 6/3/2015 8:58 AM

515 emergency appointments at GP's 6/3/2015 8:48 AM

516 advertise to self care 6/2/2015 5:30 PM

220 / 240


517 Education 6/2/2015 5:29 PM

518 more information on internet 6/2/2015 5:25 PM

519 Easier to access 6/2/2015 5:23 PM

520 dk 6/2/2015 5:19 PM

521 Shorter waiting times 6/2/2015 5:16 PM

522 somewhere to go close to where i live 6/2/2015 5:14 PM

523 dk 6/2/2015 5:08 PM

524 Stop giving people the run around 6/2/2015 5:06 PM

525 more GP appointments 6/2/2015 5:03 PM

526 more out of hours GP 6/2/2015 4:58 PM

527 less time to see own doctor 6/2/2015 4:54 PM

528 send non urgent cases elsewhere 6/2/2015 4:46 PM

529 Quicker response times 6/2/2015 4:45 PM

530 Open more specialist centres 6/2/2015 4:37 PM

531 more staffing for a&e 6/2/2015 4:33 PM

532 dk 6/2/2015 4:31 PM

533 clear a&e of non urgent cases 6/2/2015 4:25 PM

534 dk 6/2/2015 4:24 PM

535 more staff in hospitals 6/2/2015 4:20 PM

536 Nothing 6/2/2015 4:19 PM

537 24hr surgeries 6/2/2015 4:15 PM

538 urgent care centres 6/2/2015 4:13 PM

539 less waiting 6/2/2015 4:09 PM

540 Easier to see a GP 6/2/2015 4:06 PM

541 more a&e staff at night 6/2/2015 4:04 PM

542 more staff 6/2/2015 3:58 PM

543 More NHS staff 6/2/2015 3:57 PM

544 more people to speak to 6/2/2015 3:53 PM

545 Quicker waiting times 6/2/2015 3:51 PM


547 More information 6/2/2015 3:43 PM

548 more surgeries 6/2/2015 3:42 PM

549 More Staff 6/2/2015 3:37 PM

550 More Staff 6/2/2015 3:30 PM

551 more hospitals 6/2/2015 3:24 PM

552 Dont know 6/2/2015 3:24 PM

553 Shorter waiting times 6/2/2015 3:19 PM

554 More Staff 6/2/2015 3:12 PM

555 extend open hours 6/2/2015 3:10 PM

556 Dont know 6/2/2015 3:06 PM

557 Staff 6/2/2015 3:01 PM

221 / 240


558 more availability 6/2/2015 2:59 PM

559 Dental care 6/2/2015 2:48 PM


561 More Staff 6/2/2015 2:41 PM

562 Urgent care transport 6/2/2015 2:35 PM


564 Dont know 6/2/2015 2:29 PM

565 More Staff 6/2/2015 2:23 PM

566 More Staff 6/2/2015 2:17 PM

567 more staff 6/2/2015 2:16 PM

568 Urgent care in community 6/2/2015 2:08 PM

569 More doctors 6/2/2015 1:55 PM

570 Dont know 6/2/2015 1:46 PM

571 Dont know 6/2/2015 1:39 PM

572 make it less busy 6/2/2015 1:26 PM

573 Urgent care inside GP surgery 6/2/2015 1:26 PM

574 dk 6/2/2015 1:17 PM

575 GP urgent appointments 6/2/2015 1:07 PM

576 waiting times 6/2/2015 12:13 PM

577 Nothing great service 6/2/2015 12:05 PM

578 24hour gp 6/2/2015 11:55 AM

579 dk 6/2/2015 11:52 AM

580 Easier to access 6/2/2015 11:42 AM

581 Get tough with those that abuse the system 5/30/2015 8:29 AM

582 Better access to primary care 5/27/2015 10:55 PM

583 Single patient record 5/27/2015 10:41 PM

584 Improve access to general practice 5/27/2015 10:25 PM

585 Good guidance how when what where to go 5/27/2015 10:28 AM

586 GP OOH at rake Lane fronting a joint urgent care centre 5/26/2015 12:19 PM

587 Better access to GP services 7 days a week 5/26/2015 10:27 AM

588 more staff 5/24/2015 10:25 PM

589 improve communication 5/21/2015 6:21 PM

590 See above - Stop 111 5/21/2015 4:23 PM

591 Better GP access beyond 9 to 5. 5/21/2015 10:48 AM

592 Remove drunks etc from attending A & E 5/21/2015 9:34 AM

593 give people the information they need to make the right choice 5/21/2015 7:07 AM

594 MAKE TRIAGE MORE EFFECTIVE IN ASSESSING CONDITION 5/20/2015 8:01 PM

595 More walk in type services at GP surgeries 5/20/2015 3:11 PM

596 Improve core funding into general practice 5/20/2015 1:01 PM

597 joined up services 5/20/2015 11:38 AM

598 Longer opening hours 5/20/2015 10:37 AM

222 / 240


599 24 hour GP access 5/20/2015 9:20 AM

600 Education 5/19/2015 8:46 PM

# 2. Date

1 Availability of GP/Practice Nurse Appointments on Saturdays (full service not needed) 7/22/2015 11:51 AM

2 late nights and weekend surgery 7/10/2015 4:21 PM

3 Widely publicise the free medication at pharmacy for people with free prescriptions 7/10/2015 11:49 AM

4 Have a and e and walk in centres at same place 7/8/2015 5:23 PM

5 Improvement ambulance services, quicker responces 7/7/2015 4:21 PM

6 triage system 7/7/2015 10:46 AM

7 What services are available at NTGH now 7/5/2015 2:48 PM

8 GP's must examin patients before sending to a+e 7/3/2015 10:34 AM

9 Stop this ridiculous situation of taking urgent cases to Cramlington, Newcastle's RVI is on our doorstep 7/2/2015 1:45 PM

10 Extend opening hours 6/30/2015 5:04 PM

11 Look at top 5 causes of long term chronic disability e.g. stroke, Parkinson's & assess how to concentrate resources onpreventing otr treating these better early on to minimise long term disability burden

6/29/2015 4:51 PM

12 have a few triage nurses in cubicals in A&E who are able to deal with minor burns/fractures/x-rays etc swiftly 6/29/2015 4:13 PM

13 More out of hours GP's , walk in centres, pharmacies 6/29/2015 1:44 PM

14 better skill mix of staff on duty 6/28/2015 10:34 AM

15 better use of funding 6/26/2015 12:39 PM

16 Prioritisation of those who genuinely need acute care 6/26/2015 11:42 AM

17 More ambulances 6/25/2015 4:03 PM

18 Expand walk in centres, more of them 6/25/2015 11:55 AM

19 Walk in centres with xray on site 6/25/2015 9:42 AM

20 effective triage facility (at 1) 6/24/2015 3:10 PM

21 less competition between trusts giveing best for patient 6/24/2015 2:14 PM

22 Option to redirect ambulance to hospital of choice 6/24/2015 10:38 AM

23 GPs and Walk ins should co-locate so that people can be seen by apprpriate health care professional 6/18/2015 11:26 AM

24 Cut-out red tape and duplication of roles in A&E. 6/10/2015 5:40 PM

25 Encourage self-care & use of community pharmacists 6/8/2015 9:30 AM

26 Discriminate between chronic conditions and new ones 6/7/2015 5:20 PM

27 D / K 6/5/2015 6:43 PM

28 D / K 6/5/2015 6:38 PM

29 D / K 6/5/2015 6:09 PM

30 D / K 6/5/2015 5:50 PM

31 D / K 6/5/2015 5:42 PM

32 D / K 6/5/2015 5:36 PM

33 D / K 6/5/2015 5:27 PM

34 D / K 6/5/2015 5:18 PM

35 D / K 6/5/2015 5:13 PM

36 D / K 6/5/2015 4:47 PM

37 More convenient opening hours 6/5/2015 4:28 PM

223 / 240


38 24/7 services 6/5/2015 4:16 PM

39 More health centres that can deal with minor injury 6/5/2015 4:09 PM

40 have units for different things 6/5/2015 4:07 PM

41 Be able to see your GP when you need to 6/5/2015 4:03 PM

42 people should keep themselves fit 6/5/2015 3:55 PM

43 A service located close to A&E 6/5/2015 3:55 PM

44 Places to go without an appointment 6/5/2015 3:49 PM


46 Urgent care 24/7 6/5/2015 3:33 PM


48 gp surgery open on bank holidays 6/5/2015 3:26 PM

49 More emergency services 6/5/2015 3:22 PM

50 more paramedics 6/5/2015 3:22 PM

51 reduce waiting times to see a gp 6/5/2015 3:21 PM


53 dk 6/5/2015 3:12 PM

54 more triage nurses 6/5/2015 3:07 PM



57 advertise services more 6/5/2015 2:51 PM

58 dk 6/5/2015 2:50 PM


60 More staff that have compassion for children and know their needs 6/5/2015 2:43 PM

61 easier to see a doctor 6/5/2015 2:42 PM

62 urgent care inside GP surgery 6/5/2015 2:41 PM

63 more emergency ambulances 6/5/2015 2:35 PM

64 more doctors available 6/5/2015 2:33 PM

65 urgent appointments at GP 6/5/2015 2:24 PM


67 Educate them 6/5/2015 2:18 PM

68 more appointments at gp's 6/5/2015 2:14 PM

69 communication between services 6/5/2015 2:13 PM


71 more information about services 6/5/2015 2:01 PM

72 more dignified emergency services 6/5/2015 2:00 PM

73 staff more knowledgeable of other services 6/5/2015 1:55 PM

74 non urgent care centres at A+E 6/5/2015 1:55 PM

75 gp's to do home visits 6/5/2015 1:47 PM

76 communication between services 6/5/2015 1:43 PM

77 advertise for people to self care 6/5/2015 1:37 PM

78 make services easy to access 6/5/2015 1:32 PM

224 / 240


79 easier for elderly to get help 6/5/2015 1:22 PM


81 Pamphlets 6/5/2015 1:15 PM

82 TV campaign 6/5/2015 1:09 PM

83 DK 6/5/2015 1:07 PM

84 More walk ins 6/5/2015 12:40 PM

85 Longer openings 6/5/2015 12:35 PM

86 communication between gp and emergency 6/5/2015 12:23 PM

87 surgeries open till midnight with proper trained staff 6/5/2015 12:15 PM

88 Road show 6/5/2015 12:14 PM

89 leaflets 6/5/2015 12:05 PM

90 knowledge to educate patients 6/5/2015 12:00 PM

91 dk 6/5/2015 11:58 AM

92 battlehill open 24/7 6/5/2015 11:41 AM

93 have longer opening times 6/5/2015 11:32 AM

94 Posters in prominent places 6/5/2015 11:28 AM

95 aftercare support 6/5/2015 11:26 AM

96 Stop wrong use of A&E 6/5/2015 11:22 AM

97 keep those places properly equipped 6/5/2015 11:19 AM

98 get more doctors 6/5/2015 10:59 AM

99 more doctors 6/5/2015 10:53 AM

100 more places open 24 hours for emergencies 6/5/2015 10:48 AM

101 employ enough staff to cope with the demand 6/5/2015 10:46 AM


103 employ more female doctors 6/5/2015 10:12 AM

104 well trained staff 6/5/2015 9:56 AM

105 better nurses 6/5/2015 9:55 AM

106 all 6/5/2015 9:52 AM

107 direct other people to the right place 6/5/2015 9:45 AM

108 more info for people to look after themselves better 6/5/2015 9:39 AM

109 put it into building better emegerncy centres 6/5/2015 9:39 AM

110 have more appointments available 6/5/2015 9:32 AM

111 evening and weekend surgery with a doctor 6/5/2015 9:32 AM

112 seperate urgency from emergency 6/5/2015 9:24 AM

113 more doctors 6/5/2015 9:24 AM

114 seperate urgent from emergency 6/5/2015 9:12 AM

115 insist emergencies only allowed in A+E 6/5/2015 9:10 AM

116 properly trained doctors 6/5/2015 9:06 AM

117 more drs 6/5/2015 9:06 AM

118 info on services 6/5/2015 9:01 AM

119 longer opening hours in these centres 6/5/2015 8:56 AM

225 / 240


120 more doctors in a&e 6/5/2015 8:46 AM

121 booklet 6/5/2015 8:38 AM

122 bigger areas 6/5/2015 8:36 AM

123 awareness on TV or papers 6/5/2015 8:33 AM

124 urgent care at health centres 6/5/2015 8:22 AM

125 Better comprehension of 111 6/5/2015 12:11 AM

126 stop sending people miles away from their home to be treated 6/4/2015 10:56 PM

127 Puch for more use of walk ins 6/4/2015 10:45 PM

128 TV 6/4/2015 10:13 PM

129 Longer opening 6/4/2015 9:48 PM

130 More information on other services 6/4/2015 9:04 PM

131 More walk in 6/4/2015 8:55 PM

132 Adverts 6/4/2015 8:47 PM

133 More walk ins 6/4/2015 8:39 PM

134 More walk ins 6/4/2015 8:31 PM

135 Leaflets 6/4/2015 8:24 PM

136 Leaflets 6/4/2015 8:01 PM

137 Better understanding of 111 6/4/2015 7:52 PM

138 quicker appointment at gp 6/4/2015 6:27 PM

139 better qualified staff 6/4/2015 6:25 PM

140 easier access to gps 6/4/2015 6:23 PM

141 24/7 urgent care 6/4/2015 6:18 PM

142 shorter queue times 6/4/2015 6:16 PM

143 better quality care for everyone 6/4/2015 6:12 PM

144 leave emergencies for A+E 6/4/2015 6:08 PM

145 DK 6/4/2015 6:06 PM

146 have more nurses and doctors 6/4/2015 6:00 PM

147 more nurses on wards 6/4/2015 5:50 PM

148 urgent care available in doctors surgeries with late appointments 6/4/2015 5:40 PM

149 keep walk in clinics open 6/4/2015 5:38 PM

150 get the surgery open late 6/4/2015 5:31 PM

151 centres open late or 24/7 6/4/2015 5:30 PM

152 professional staff to triage patients 6/4/2015 5:23 PM

153 keep battle hill open longer 6/4/2015 5:22 PM

154 ensure well staffed departments 6/4/2015 5:11 PM

155 help people to look after themselves 6/4/2015 5:09 PM

156 have more centres for ailments rather than crowds in A+E 6/4/2015 5:03 PM

157 have well staffed centres open 6/4/2015 5:00 PM

158 Urgent care close to home 6/4/2015 4:58 PM

159 Better transport links to other services 6/4/2015 4:51 PM

160 Extra staff 6/4/2015 4:49 PM

226 / 240


161 have more hospitals 6/4/2015 4:48 PM

162 Urgent care close to A&E 6/4/2015 4:46 PM

163 have more drs 6/4/2015 4:41 PM

164 make emergencies priority 6/4/2015 4:41 PM

165 Urgent care centres 6/4/2015 4:39 PM

166 people should keep themselves fit 6/4/2015 4:26 PM

167 take the money from the top managers and build a bigger hospital 6/4/2015 4:25 PM

168 evening surgery 6/4/2015 4:25 PM

169 encourage people only to go for emergencies 6/4/2015 4:20 PM

170 DK 6/4/2015 4:19 PM

171 managed better 6/4/2015 4:14 PM

172 have more staff 6/4/2015 4:14 PM

173 Monitor who attends A&E 6/4/2015 4:13 PM

174 train more people and have qualified staff instead of agency workers on high wages 6/4/2015 4:10 PM

175 organised and managed well 6/4/2015 4:09 PM

176 Urgent care unit separate to A&E 6/4/2015 4:03 PM

177 use shiremoor for emergencies 6/4/2015 4:02 PM

178 have a doctor and nurse 24/7 at local surgery 6/4/2015 3:57 PM

179 more paramedics 6/4/2015 3:55 PM

180 Encourage people to self care 6/4/2015 3:53 PM

181 extend a&e in hospital 6/4/2015 3:49 PM

182 better111 service 6/4/2015 3:49 PM

183 Nurses trained in own hospitals to a high standard and we will then continue with this high standard. 6/4/2015 3:45 PM

184 doctors surgeries open later 6/4/2015 3:45 PM

185 the chemists should also 6/4/2015 3:44 PM

186 less coffee breaks for the staff 6/4/2015 3:40 PM

187 dk 6/4/2015 3:39 PM

188 dk 6/4/2015 3:34 PM

189 battlehill should stay open until midnight 6/4/2015 3:33 PM

190 have professional people in 6/4/2015 3:27 PM

191 more chemists and pharmacies open 6/4/2015 3:19 PM

192 open battle hill all night 6/4/2015 3:17 PM

193 clearer instructions of where to go for your problem 6/4/2015 3:11 PM

194 stop agency doctors and nurses 6/4/2015 3:03 PM

195 seperate the cases of what is important 6/4/2015 2:59 PM

196 get more nurses 6/4/2015 2:55 PM

197 triage emergencies and deligate to different areas 6/4/2015 2:46 PM

198 advise people where to go for their problem 6/4/2015 2:45 PM

199 have more nurses 6/4/2015 2:34 PM

200 have professional people on 111 6/4/2015 2:27 PM


227 / 240


202 have more walk in centres 6/4/2015 2:18 PM


204 have them equipped to deal with minor injury 6/4/2015 2:08 PM

205 dont treat non urgent 6/4/2015 2:08 PM

206 more trained staff. 6/4/2015 2:02 PM

207 training 6/4/2015 1:56 PM

208 dk 6/4/2015 1:55 PM

209 more community specialists. 6/4/2015 1:50 PM

210 keep walk in centres open until at least midnight 6/4/2015 1:45 PM

211 better trained nurses 6/4/2015 1:32 PM

212 less waiting 6/4/2015 1:25 PM

213 longer opening hours at gp surgery 6/4/2015 1:23 PM

214 Better Equipment. 6/4/2015 1:10 PM

215 Training 6/4/2015 1:01 PM

216 Other supporting facilities. 6/4/2015 12:39 PM

217 moving patients out of A&E 6/4/2015 12:29 PM


219 Less waiting 6/4/2015 12:19 PM


221 more staffing 6/4/2015 12:10 PM

222 more a&e staff 6/4/2015 12:03 PM

223 a walk in centre next to A+E for none emergencies 6/4/2015 11:59 AM

224 Urgent care close to home 6/4/2015 11:56 AM

225 more staff trained 6/4/2015 11:56 AM

226 urgent 6/4/2015 11:52 AM

227 Telephone advice with doctors 6/4/2015 11:48 AM

228 Emergeny care in other places not just a hospital 6/4/2015 11:39 AM

229 teaching the young 6/4/2015 11:27 AM

230 Easy access to service 6/4/2015 11:27 AM


232 better screening 6/4/2015 11:20 AM

233 more community led facilities 6/4/2015 11:20 AM

234 dont treat time wasters 6/4/2015 11:15 AM

235 educate + train 6/4/2015 11:07 AM

236 open other services 24/7 6/4/2015 11:06 AM

237 24/7 centres 6/4/2015 11:02 AM

238 More training in community 6/4/2015 11:02 AM


240 More specialist staff 6/4/2015 10:58 AM

241 more facilities 6/4/2015 10:57 AM

242 easy accessable 6/4/2015 10:53 AM

228 / 240


243 money 6/4/2015 10:49 AM

244 More people 6/4/2015 10:47 AM

245 more training for staff 6/4/2015 10:46 AM


247 More Staff 6/4/2015 10:40 AM

248 training in community 6/4/2015 10:38 AM

249 Education 6/4/2015 10:34 AM

250 which service to use 6/4/2015 10:31 AM

251 more staff 6/4/2015 10:31 AM

252 More locations 6/4/2015 10:29 AM

253 more money 6/4/2015 10:27 AM

254 Train more people 6/4/2015 10:22 AM


256 more staff 6/4/2015 10:17 AM

257 More places 6/4/2015 10:17 AM

258 Train local people 6/4/2015 10:12 AM

259 less waiting 6/4/2015 10:10 AM


261 Promote benefits of using other services 6/3/2015 5:17 PM

262 More loacl places 6/3/2015 5:11 PM

263 Stop treating non urgent cases 6/3/2015 5:04 PM

264 More local services 6/3/2015 4:58 PM

265 More training 6/3/2015 4:52 PM

266 no waiting at services 6/3/2015 4:43 PM

267 more staff 6/3/2015 4:38 PM

268 Educate people 6/3/2015 4:29 PM


270 Turn non urgent cases away 6/3/2015 4:19 PM

271 better transport to services 6/3/2015 4:16 PM

272 Staff to deal with non A&E 6/3/2015 4:10 PM

273 More services of information 6/3/2015 3:59 PM

274 telephone advice 6/3/2015 3:46 PM

275 Less patients 6/3/2015 3:45 PM

276 More staff in areas most needed 6/3/2015 3:38 PM

277 Educate about health risks 6/3/2015 3:15 PM

278 Be highly visible in communities 6/3/2015 3:02 PM

279 More staff 6/3/2015 2:55 PM

280 Education 6/3/2015 2:50 PM

281 urgent care that is not at a&e 6/3/2015 2:49 PM

282 More places 6/3/2015 2:45 PM

283 Educate 6/3/2015 2:35 PM

229 / 240


284 Dont treat drunks 6/3/2015 2:27 PM

285 Community A&E 6/3/2015 2:15 PM

286 more staff on duty 6/3/2015 2:07 PM

287 Easier to speak to someone 6/3/2015 11:37 AM

288 Experienced doctors, not just juniors 6/3/2015 11:28 AM

289 More information about less urgent illnesses 6/3/2015 11:20 AM

290 easier to access 6/3/2015 10:59 AM

291 surgeries open longer 6/3/2015 10:59 AM

292 Better information to the public of which services are available. 6/3/2015 10:55 AM

293 Mobile doctors 6/3/2015 10:54 AM

294 cheaper parking 6/3/2015 10:49 AM

295 Posters of where to get help - Maps! 6/3/2015 10:48 AM

296 Advertise those places 6/3/2015 10:42 AM

297 urgent care on internet 6/3/2015 10:37 AM

298 make people go to chemist 6/3/2015 10:31 AM


300 More doctors 6/3/2015 10:24 AM

301 knowledge of other services 6/3/2015 10:20 AM

302 More staff in surgeries 6/3/2015 10:17 AM

303 more doctors at walk in centres 6/3/2015 10:12 AM

304 Training for community 6/3/2015 10:10 AM

305 longer opening hours at walk in centres 6/3/2015 10:09 AM

306 more staff 6/3/2015 10:01 AM

307 more places to go 6/3/2015 10:01 AM

308 Stop people having to go to A&E 6/3/2015 9:59 AM


310 more services to use for advice 6/3/2015 9:54 AM

311 better facilities 6/3/2015 9:53 AM

312 more advertising where to go 6/3/2015 9:14 AM

313 more knowledge of other services 6/3/2015 8:58 AM

314 Funding 6/2/2015 5:29 PM

315 Information about services 6/2/2015 5:23 PM

316 more information 6/2/2015 5:16 PM

317 More training for staff 6/2/2015 5:06 PM

318 Home visits by a doctor 6/2/2015 4:58 PM


320 more places to go for non urgent 6/2/2015 4:46 PM

321 Help people get the right service 6/2/2015 4:45 PM

322 More staff available 6/2/2015 4:37 PM

323 other places to go other than a&e 6/2/2015 4:33 PM

324 not so long to wait to see gp 6/2/2015 4:25 PM

230 / 240


325 more places to go in the area 6/2/2015 4:20 PM



328 stop people abusing a&e services 6/2/2015 4:09 PM

329 No charge for parking 6/2/2015 4:06 PM

330 dont see non urgent cases 6/2/2015 4:04 PM

331 More paramedics 6/2/2015 3:57 PM

332 More staff 6/2/2015 3:51 PM

333 Dont know 6/2/2015 3:43 PM

334 more doctors 6/2/2015 3:42 PM

335 More wak in centres 6/2/2015 3:37 PM

336 Dont know 6/2/2015 3:30 PM

337 more doctors 6/2/2015 3:24 PM

338 Lower waiting times 6/2/2015 3:12 PM

339 more staff 6/2/2015 3:10 PM

340 Waiting times 6/2/2015 3:01 PM

341 advertising of other services 6/2/2015 2:59 PM

342 Urgent care close to home 6/2/2015 2:48 PM

343 staffing 6/2/2015 2:46 PM

344 More Walk In's 6/2/2015 2:41 PM

345 dont treat drunk people 6/2/2015 2:31 PM

346 Quicker Response 6/2/2015 2:17 PM


348 Dont know 6/2/2015 2:08 PM

349 more place to take children 6/2/2015 1:07 PM


351 24hour chemist 6/2/2015 11:55 AM

352 More staff on duty 6/2/2015 11:42 AM

353 Education of the public on self management of minor illness 5/27/2015 10:55 PM

354 Better access to GPs 5/27/2015 10:41 PM

355 Info through gp service best alternatives 5/27/2015 10:28 AM

356 Community and LA services joined up, Urgent services alongside the above at Rake lane 5/26/2015 12:19 PM


358 more money 5/24/2015 10:25 PM

359 offer more choice of services 5/21/2015 6:21 PM

360 Integrate OOH and A&E services 5/21/2015 4:23 PM

361 Weekend access to GP practices , including practice nurses 5/21/2015 10:48 AM

362 Make time wasters go to a doctors surgery 5/21/2015 9:34 AM

363 keep drunken people away from a&e 5/21/2015 7:07 AM

364 Better access to information for patients as to where to go when I'll 5/20/2015 3:11 PM

365 Get rid of 111 5/20/2015 1:01 PM

231 / 240


366 patient education 5/20/2015 11:38 AM

367 Pharmacy extended opening 5/20/2015 10:37 AM

368 More Walk-in Clinics 5/20/2015 9:20 AM

369 Health promotion 5/19/2015 8:46 PM

# 3. Date

1 Try every way to get more GPs!! Need to want to work in GP Practice at monthly rate especially as GP/Nurseworkload growing

7/22/2015 11:51 AM

2 turn people away from A&E is they do not have an urgent clinical need and signpost them to more appropriate care 7/10/2015 11:49 AM

3 Advertise where people should go to 7/8/2015 5:23 PM

4 linking in with walk in centres 7/7/2015 10:46 AM

5 Mail drop to residents on what services are provided and where 7/5/2015 2:48 PM

6 Employ more GPs for out of hours 6/30/2015 5:04 PM

7 Fewer but better staffed walk in centres (e.g. with GPs some of the time) 6/29/2015 4:51 PM


9 target time wasters 6/26/2015 12:39 PM

10 An ability to discharge - eg resources for elderly 6/26/2015 11:42 AM

11 NHS funded air ambulance 6/25/2015 4:03 PM

12 Ability to make appt in walk in centre 6/25/2015 11:55 AM

13 If you attend a walk in center and need a referal they do it dont send you back to your own GP 6/25/2015 9:42 AM

14 extend GP surgery hours and facility to treat 6/24/2015 3:10 PM

15 Public should be encouraged to use 111 and 999 rather than guessing where to go 6/18/2015 11:26 AM

16 Make sure staff get proper breaks, and then DO NOT stand around and chat while patients are in pain or difficulty 6/10/2015 5:40 PM

17 Direct people away from A&E and look at ways to either carge for misuse or turn people towards other services 6/8/2015 9:30 AM

18 Clarify causes of difficult to manage chronic conditions 6/7/2015 5:20 PM

19 D / K 6/5/2015 6:43 PM

20 D / K 6/5/2015 5:27 PM

21 Mopre advertising about each service 6/5/2015 4:28 PM

22 Urgent care locations in communities 6/5/2015 4:16 PM

23 Urgent appointments at GP's 6/5/2015 4:09 PM

24 Extend A&E at the hospital 6/5/2015 4:07 PM

25 A more efficient service 6/5/2015 4:03 PM


27 A service where you can just walk in for anything 6/5/2015 3:55 PM

28 More emergency services 6/5/2015 3:49 PM

29 More doctors on call 6/5/2015 3:34 PM


31 pharmacists open longer 6/5/2015 3:26 PM

32 More doctors available 6/5/2015 3:22 PM

33 more specialist doctors 6/5/2015 3:22 PM

34 more places to be able to walk in 6/5/2015 3:16 PM

35 more doctors on duty 6/5/2015 3:07 PM

232 / 240


36 more appointments available at gp's 6/5/2015 3:02 PM


38 Be able to get advice from a doctor 6/5/2015 2:43 PM

39 more nurses on duty 6/5/2015 2:42 PM

40 train more rapid response paramedics 6/5/2015 2:35 PM

41 more ambulances for emergency care 6/5/2015 2:33 PM

42 more GPs locally 6/5/2015 2:24 PM

43 Make more of walk ins 6/5/2015 2:18 PM

44 a pharmacist open at emergency care services 6/5/2015 2:14 PM

45 more info about services 6/5/2015 2:07 PM

46 local urgent care centres 6/5/2015 2:01 PM

47 communication between all services 6/5/2015 2:00 PM

48 more sympathetic staff 6/5/2015 1:55 PM

49 more on call doctors 6/5/2015 1:47 PM


51 local emergency and urgent care 6/5/2015 1:22 PM

52 More doctors 6/5/2015 1:20 PM

53 TV 6/5/2015 1:15 PM

54 Posters 6/5/2015 1:09 PM


56 easier access to services 6/5/2015 12:23 PM

57 TV 6/5/2015 12:14 PM

58 TV ads 6/5/2015 12:05 PM

59 more nurses 6/5/2015 11:32 AM

60 TV campaign 6/5/2015 11:28 AM

61 help for older people 6/5/2015 11:26 AM

62 Booklet 6/5/2015 11:22 AM

63 encourage people to keep themselves healthy 6/5/2015 11:19 AM

64 have doctors available in the centre 6/5/2015 10:46 AM

65 allocate patients to relevant department/ centre 6/5/2015 10:23 AM

66 dk 6/5/2015 10:12 AM

67 caring staff 6/5/2015 9:56 AM

68 open more urgent care centres 6/5/2015 9:52 AM

69 everywhere to be well staffed 6/5/2015 9:45 AM

70 more nurses 6/5/2015 9:39 AM

71 let people know where they should go 6/5/2015 9:39 AM

72 employ more people 6/5/2015 9:32 AM

73 walk in centres and out of hours equipped with proper medical resources and doctors 6/5/2015 9:32 AM

74 employ full time staff and stop wasting money on locums (agency) 6/5/2015 9:24 AM

75 take out care, you get this later 6/5/2015 9:12 AM

76 walk in centres open until 11-12pm 6/5/2015 9:10 AM

233 / 240


77 nurses who can communicate properly 6/5/2015 9:06 AM

78 more walk ins 6/5/2015 9:06 AM

79 more staff, qualified staff 6/5/2015 8:56 AM

80 more doctors in urgent care centres 6/5/2015 8:46 AM

81 more local walk in centres 6/5/2015 8:22 AM

82 do not allow multiple visitors to stay with the patients. 6/4/2015 10:56 PM

83 More late night app 6/4/2015 9:48 PM

84 Media 6/4/2015 8:55 PM

85 having full time staff and not wasting money on agency staff 6/4/2015 6:25 PM

86 urgent appointment at gp's 6/4/2015 6:18 PM


88 minor injury or walk in centre located in gp surgery 6/4/2015 6:12 PM

89 encourage people to look after themselves 6/4/2015 6:08 PM

90 More places to go for urgent care 6/4/2015 6:06 PM

91 clear english speaking staff 6/4/2015 5:50 PM

92 DK 6/4/2015 5:38 PM

93 get more doctors and nurses 6/4/2015 5:31 PM

94 competent qualified staff 6/4/2015 5:30 PM

95 professional staff to treat patients 6/4/2015 5:23 PM

96 Have other dr's open the same time as Battlehill 6/4/2015 5:22 PM

97 better communication between departments 6/4/2015 5:11 PM

98 Have more professional dr's and nurses 6/4/2015 5:09 PM

99 Have specialist staff available 6/4/2015 5:00 PM

100 Faster waiting times 6/4/2015 4:51 PM

101 walk in centres open 24/7 6/4/2015 4:49 PM

102 train more nurses 6/4/2015 4:48 PM

103 Cheaper parking 6/4/2015 4:46 PM

104 DK 6/4/2015 4:41 PM

105 more nurses and staff 6/4/2015 4:41 PM

106 Put patients first 6/4/2015 4:39 PM


108 walk in centres open late 6/4/2015 4:25 PM

109 highly trained doctors and nurses 6/4/2015 4:20 PM

110 have a bigger hospital 6/4/2015 4:19 PM

111 Repeeated drunks or time wasters should be penalised. 6/4/2015 4:13 PM

112 bring back smaller hospitals they work better 6/4/2015 4:10 PM

113 walk in centres open 24/7 6/4/2015 4:09 PM

114 DK 6/4/2015 4:03 PM

115 open other local clinics to relieve pressure on a&e 6/4/2015 4:02 PM

116 111 organised to house different departments 6/4/2015 3:57 PM

117 more doctors 6/4/2015 3:55 PM

234 / 240


118 Extend A&E at the hospital 6/4/2015 3:53 PM

119 DK 6/4/2015 3:45 PM

120 more staff 6/4/2015 3:45 PM

121 have doctors at all places 6/4/2015 3:44 PM

122 i thought the A+E at the hospital had urgent care so that needs extended 6/4/2015 3:33 PM

123 have staff well checked out before they employ them 6/4/2015 3:27 PM

124 reduce people in the waiting room 6/4/2015 3:19 PM

125 make the hospital a&e bigger 6/4/2015 3:17 PM

126 GP appointments evening & weekends 6/4/2015 3:11 PM

127 more proper doctors 6/4/2015 3:03 PM

128 and what's not 6/4/2015 2:59 PM

129 dk 6/4/2015 2:55 PM

130 dk 6/4/2015 2:46 PM

131 DK 6/4/2015 2:45 PM

132 have more centres 6/4/2015 2:34 PM

133 dk 6/4/2015 2:27 PM

134 Education 6/4/2015 2:26 PM

135 dk 6/4/2015 2:18 PM

136 promoting 6/4/2015 2:17 PM

137 keep battle hill open 24/7 or as a drop in when surgery has finished 6/4/2015 2:08 PM

138 inforinform people of changes via leaflets, facebook and billboards 6/4/2015 1:45 PM

139 more emergency nurses 6/4/2015 1:32 PM

140 Educate people when not an emergency. 6/4/2015 1:25 PM

141 less waiting times 6/4/2015 12:11 PM

142 better training 6/4/2015 12:10 PM

143 More expertise 6/4/2015 11:56 AM

144 Quicker urgent appointments 6/4/2015 11:48 AM

145 qualified volunteers - retired nurses etc 6/4/2015 11:27 AM

146 Help people use the service effectively 6/4/2015 11:27 AM

147 Easy to find the right service 6/4/2015 11:21 AM

148 more for the elderly 6/4/2015 11:20 AM

149 more visible in communities 6/4/2015 11:15 AM

150 educate young people 6/4/2015 11:02 AM

151 staff 6/4/2015 10:49 AM

152 More classes + training 6/4/2015 10:47 AM

153 staff to be more focussed 6/4/2015 10:46 AM

154 training 6/4/2015 10:42 AM

155 More Locations 6/4/2015 10:40 AM

156 Facilities 6/4/2015 10:34 AM

157 more doctors available 6/4/2015 10:31 AM

158 more local services 6/4/2015 10:31 AM

235 / 240


159 Teach young people 6/4/2015 10:29 AM

160 more staff 6/4/2015 10:27 AM


162 Educate people 6/4/2015 10:17 AM


164 other services 6/4/2015 10:10 AM

165 less waiting time 6/4/2015 9:39 AM

166 Educate those that abuse it 6/3/2015 5:11 PM

167 Training 6/3/2015 4:58 PM

168 more services for the elderly 6/3/2015 4:43 PM

169 Refer them elsewhere 6/3/2015 4:29 PM

170 more walk in centres locally 6/3/2015 4:16 PM

171 quicker urgent appointments 6/3/2015 3:46 PM

172 Funding 6/3/2015 2:50 PM

173 service that is easy to access 6/3/2015 2:49 PM

174 Get into community 6/3/2015 2:35 PM


176 Easier to see someone 6/3/2015 11:37 AM

177 advertise other services 6/3/2015 10:59 AM

178 mini A&E departments in surgeries 6/3/2015 10:59 AM

179 Improved communication for accopanying relatives 6/3/2015 10:55 AM

180 other services to be located nearby 6/3/2015 10:49 AM

181 make services easier to access 6/3/2015 10:28 AM



184 more a&e services 6/3/2015 10:01 AM

185 more advice on websites 6/3/2015 10:01 AM

186 longer opening hours at walk in centres 6/3/2015 9:55 AM

187 more community bases 6/3/2015 9:53 AM

188 More Facilities 6/2/2015 5:29 PM

189 Urgent Dental Care 6/2/2015 5:23 PM

190 More NHS staff 6/2/2015 5:16 PM

191 More information about services 6/2/2015 5:06 PM

192 better adverts 6/2/2015 4:54 PM

193 improve waiting time in other places 6/2/2015 4:46 PM

194 More staff and effective care 6/2/2015 4:45 PM

195 car parking for urgent care 6/2/2015 4:37 PM

196 let people know about other places 6/2/2015 4:33 PM

197 charge non urgent patients 6/2/2015 4:15 PM

198 more GP's 6/2/2015 4:13 PM

199 Quicker emergency apponitments 6/2/2015 4:06 PM

236 / 240


200 More Information 6/2/2015 3:37 PM

201 more nurses 6/2/2015 3:24 PM


203 more surgeries 6/2/2015 3:10 PM

204 other services to take off pressure 6/2/2015 2:59 PM

205 dk 6/2/2015 2:48 PM

206 Less waiting times 6/2/2015 2:41 PM

207 easier to make appointments 6/2/2015 2:31 PM


209 dk 6/2/2015 1:07 PM

210 more staff 6/2/2015 11:55 AM

211 Less waiting times 6/2/2015 11:42 AM

212 Long term condition management 5/27/2015 10:55 PM

213 GP going back to being 'my doctor' 5/27/2015 10:41 PM

214 Rapid response nursing and generic worker service inc nights to keep peole at home 5/26/2015 12:19 PM


216 better training for staff 5/24/2015 10:25 PM

217 longer hours 5/21/2015 6:21 PM

218 Robust care planning for all care homes/nursing homes 5/21/2015 4:23 PM

219 Clearer information on Pharmacy opening , rather than a notice in a shop window . 5/21/2015 10:48 AM

220 Improve care in the community after hospital admission 5/21/2015 9:34 AM

221 More education about minor illness especially childhood illnesses 5/20/2015 3:11 PM

222 Improve resourcing into OOH GP services 5/20/2015 1:01 PM

223 patients should be signposted to the right place and not seen because they happen to have turned up 5/20/2015 11:38 AM

224 Better information 5/20/2015 10:37 AM

225 Close all GP practices and replace with Walk-in Centres 5/20/2015 9:20 AM

226 More funding 5/19/2015 8:46 PM

# 4. Date

1 Could the local GPs not get together in providing a service OOH weekends - their premises could be used so separatebuilding not needed

7/22/2015 11:51 AM

2 review care plans for people with long term conditions 7/10/2015 11:49 AM

3 Stop confusing people with so much disjointed choice 7/8/2015 5:23 PM

4 promotion and educational info at surgeries 7/7/2015 10:46 AM

5 Have a triage team 6/30/2015 5:04 PM

6 Address deficiencies in some areas of care in Northumbria - if necessary by more collaboration rather thancompetition

6/29/2015 4:51 PM

7 sign post patients to the correct facility 6/28/2015 10:34 AM

8 Better education of when to use such services 6/25/2015 4:03 PM

9 Access to support sevices out of hours ie, OT, physio 6/25/2015 11:55 AM

10 Quicker CHC assessments when in Newcastle hospitals 6/25/2015 9:42 AM

11 better use of IT 6/24/2015 3:10 PM

237 / 240


12 More information available on conditions and service providers, particularly via technology 6/18/2015 11:26 AM

13 Work at attracting young doctors to A&E work 6/10/2015 5:40 PM

14 Encourage people to take full responsability for their own health outcomes. 6/8/2015 9:30 AM

15 Concentrate resources on management of chronic conditions 6/7/2015 5:20 PM

16 allow people to go any hospital 6/5/2015 4:07 PM

17 keep the dr's open longer 6/5/2015 3:55 PM

18 more knowledegable staff 6/5/2015 3:16 PM

19 more nhs staff 6/5/2015 2:51 PM

20 all services to communicate better 6/5/2015 2:14 PM

21 advertise what services are available 6/5/2015 12:23 PM

22 newspapers 6/5/2015 12:05 PM

23 Local papers 6/5/2015 11:28 AM

24 support groups 6/5/2015 11:26 AM

25 keep centres open 24/7 to relieve the a&e 6/5/2015 10:46 AM

26 employ competent staff 6/5/2015 10:23 AM

27 get seen to quicker 6/5/2015 9:32 AM

28 ask people to stop and think, do they really need to attend or will tomorrow do and they can see a GP 6/5/2015 9:24 AM

29 longer opening centres for urgent care 6/5/2015 9:12 AM

30 stop abuse of a&e 6/5/2015 9:06 AM

31 organised triage system 6/5/2015 8:56 AM

32 have x-ray, scan, etc specialists avaialble 24 hours toimprove with the waiting times 6/4/2015 10:56 PM

33 gp surgeries open longer 6/4/2015 6:25 PM

34 staff who know what they are doing 6/4/2015 5:50 PM

35 get rid of the big bosses who know nothing 6/4/2015 5:31 PM

36 a reliable triage service 6/4/2015 5:30 PM

37 more staff in A+E 6/4/2015 5:23 PM

38 have more nurses and drs 6/4/2015 5:22 PM

39 well trained staff 6/4/2015 5:11 PM

40 Stop wasting money on agency staff. 6/4/2015 5:00 PM

41 More places close to home 6/4/2015 4:51 PM

42 give nurses a good pay 6/4/2015 4:48 PM

43 More paramedics 6/4/2015 4:46 PM

44 keep the dr's open longer 6/4/2015 4:26 PM

45 dk 6/4/2015 4:20 PM

46 Decent wages for nurses. 6/4/2015 4:13 PM

47 staff that can speak good english 6/4/2015 4:10 PM

48 111 to direct patients to correct service 6/4/2015 4:09 PM

49 follow up appointment and aftercare completed 6/4/2015 3:57 PM

50 Employ fully trained staff 6/4/2015 3:53 PM

51 dk 6/4/2015 3:45 PM

52 make a+e at the hospital bigger 6/4/2015 3:44 PM

238 / 240


53 employ trusted caring staff 6/4/2015 3:27 PM

54 DK 6/4/2015 3:19 PM

55 dk 6/4/2015 3:17 PM

56 highly trained staff 6/4/2015 3:11 PM

57 dk 6/4/2015 3:03 PM

58 put the drunks in a different waiting area. 6/4/2015 2:59 PM

59 dk 6/4/2015 2:34 PM

60 campaign to promote self help and the benefits 6/4/2015 2:08 PM

61 education in schools/ work 6/4/2015 12:10 PM

62 More patient focussed 6/4/2015 11:56 AM

63 Transport available 6/4/2015 11:48 AM

64 more services to go to 6/4/2015 10:46 AM

65 More Staff 6/4/2015 10:34 AM

66 more local services 6/4/2015 10:27 AM

67 Compare all services 6/4/2015 10:12 AM

68 more confidence in other services 6/3/2015 3:46 PM

69 more staff on a&e 6/3/2015 10:59 AM

70 be able to get appointment with a gp 6/3/2015 10:12 AM

71 Easier to get appointment at GP's 6/2/2015 5:16 PM

72 Longer opening hours at walk in centres 6/2/2015 4:37 PM

73 dont treat non urgent 6/2/2015 3:10 PM

74 more phone support 6/2/2015 2:59 PM

75 Quicker response times 6/2/2015 2:41 PM

76 more staff 6/2/2015 2:31 PM

77 Development of workforce within primary care 5/27/2015 10:55 PM

78 Rapid response when I am severely ill and taken to hospital 5/27/2015 10:41 PM


80 stop over working staff members 5/24/2015 10:25 PM

81 Robust end of life care planning 5/21/2015 4:23 PM

82 Better education regarding how to manage long term conditions 5/20/2015 3:11 PM

83 promote self care 5/20/2015 11:38 AM

84 Open Long term Condition Hubs (NMC) 5/20/2015 9:20 AM

# 5. Date

1 invest in web based electronic records so walk in centres/A&E have access to the patients history 7/10/2015 11:49 AM

2 fund GP surgeries more most people just want to see GP first not a pharmacist in asda 7/8/2015 5:23 PM

3 promotion information at supermarkets (where evryone goes) 7/7/2015 10:46 AM

4 Invest in better diagnostics to speed up care pathways 6/29/2015 4:51 PM

5 more health centres 6/28/2015 10:34 AM


7 walk in centre alongside A&E 6/25/2015 11:55 AM

8 quicker ambulance despatch 6/24/2015 3:10 PM

239 / 240


9 Make better connections between emergency and non-emergency medicine - so people don't drop between the cracks 6/10/2015 5:40 PM

10 Manage long term conditions in the community 6/8/2015 9:30 AM

11 dont have staff talk about you behind your back 6/5/2015 4:07 PM

12 dk 6/5/2015 3:55 PM

13 24/7 urgent care services 6/5/2015 2:14 PM

14 dk 6/5/2015 11:26 AM

15 have professionals in all the time 6/5/2015 9:32 AM

16 get GP appointment same day requested 6/5/2015 9:24 AM

17 educate the public as to where to go 6/5/2015 9:12 AM

18 educate people 6/5/2015 9:06 AM

19 train ALL staff to be person centred and trained in basic autism awareness 6/4/2015 10:56 PM

20 sort out A+E and out of hours centres 6/4/2015 5:50 PM

21 more staff to reduce the pressure and stress 6/4/2015 5:30 PM

22 walk in centres or GP surgery open 24/7 and patient can go without having to contact 111 first to get an appointment 6/4/2015 5:23 PM

23 dk 6/4/2015 5:22 PM

24 conscientious staff 6/4/2015 5:11 PM

25 extend A&E in hospital 6/4/2015 5:00 PM

26 DK 6/4/2015 4:26 PM

27 Reduce waiting times. 6/4/2015 4:13 PM

28 fine the time wasters 6/4/2015 4:10 PM

29 people to self care first 6/4/2015 4:09 PM

30 employ compassionate staff, people who actually want to do the job 6/4/2015 3:57 PM

31 DK 6/4/2015 3:53 PM

32 employ experienced staff 6/4/2015 3:27 PM

33 strickter background checks on all employees. 6/4/2015 3:11 PM

34 put the drug people in a different waiting area. 6/4/2015 2:59 PM

35 adverts for other options 6/2/2015 3:10 PM

36 DK 6/2/2015 2:41 PM

37 A&E having access to my GP medical record if I do need to go there,. 5/26/2015 10:27 AM

38 liases with external support groups and service users 5/24/2015 10:25 PM

39 Whole system must learn to live with risk! 5/21/2015 4:23 PM

40 More encouragement to get & stay fit with more access to affordable fitness schemes 5/20/2015 3:11 PM

41 improved access to GP out of hours 5/20/2015 11:38 AM

42 Teach school age Children about NHS Services 5/20/2015 9:20 AM

240 / 240


Documents

care? services for your own personal treatment or times ...northtynesideccg.nhs.uk/wp-content/uploads/2015/08/urgentcarefeedback.pdfcare? services for your own personal treatment or